Nortel Networks N0060600 User Manual
BCM 4.0 Device Configuration Guide
BCM
Business Communications Manager
Document Status: Standard
Document Version: 0
Part Number: N0060600
Date: December 2006
1.1
Copyright © 2006 Nortel Networks, All Rights Reserved
All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Trademarks
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
Task List
Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 69
To copy telephone configurations..................................................................................69
To change telephone DNs .............................................................................................70
DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
To arrange the DMC Feature list using Element Manager ............................................90
Setting up central answering positions . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
To create CAP stations..................................................................................................93
To program module buttons ..........................................................................................93
Monitoring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
To use a silent monitor ................................................................................................107
Configuring Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
To set up hospitality service ........................................................................................112
To set up call restrictions .............................................................................................113
To set up wake-up services .........................................................................................113
To assign a room to a telephone .................................................................................113
To delete a room assignment from a telephone ..........................................................114
3
Configuring analog telephones and devices . . . . . . . . . . . . . . . . . . . . . . 115
To assign a pause for external dialing.........................................................................118
Configuring telephones: Digital telephones . . . . . . . . . . . . . . . . . . . . . . . 119
To assign a line to a telephone....................................................................................121
To add line assignments..............................................................................................124
To configure capabilities and preferences...................................................................125
To configure telephone capabilities .............................................................................127
To configure preferences for a telephone....................................................................129
To program telephone buttons ....................................................................................131
To program user speed dials .......................................................................................132
To program outgoing call restrictions ..........................................................................132
To set restrictions ........................................................................................................133
To set line/set restrictions ............................................................................................133
Global VoIP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
To use the Services button to access features............................................................141
To define a key label ...................................................................................................142
To set up a password and allow Hot desking ..............................................................144
To reset the Hot Desking password field for a specific IP telephone ..........................145
To use the Hot desking feature to divert an IP telephone configuration ......................145
To cancel Hot desking .................................................................................................146
To configure a new time zone on a remote IP telephone ............................................146
To force a firmware download to a Nortel IP telephone ..............................................147
BCM 4.0 Device Configuration Guide
4 Task List
Default memory button programming for telephones . . . . . . . . . . . . . . . 149
To enable Bluetooth® on an IP Phone 1140E.............................................................168
Programming telephone sets: Desktop Assistant portfolio . . . . . . . . . . 179
To label a button..........................................................................................................186
Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
To move line buttons ...................................................................................................189
Feature configuration: Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . 193
To configure handsfree and handsfree answerback ...................................................194
To add a telephone to a pickup group .........................................................................195
To allow trunk answer..................................................................................................195
To block user access...................................................................................................195
To assign an Answer DN .............................................................................................196
To program a telephone for DND on Busy ..................................................................198
To program privacy on a line .......................................................................................199
To automatically enable privacy on a line....................................................................199
To set intrusion controls ..............................................................................................200
To program full autohold on a line ...............................................................................201
To program auto hold on a telephone .........................................................................201
To program Exclusive Hold .........................................................................................201
To use the transfer feature ..........................................................................................202
To transfer unanswered calls ......................................................................................203
To redirect lines from the system ................................................................................203
To allow redirect ..........................................................................................................203
To set a redirect tone...................................................................................................204
To redirect lines at the telephone ................................................................................204
To program call forward on the system .......................................................................204
To use Call Forward at the telephone .........................................................................205
To block user access...................................................................................................205
To use Camp-on..........................................................................................................206
To park a call ...............................................................................................................206
To retrieve a parked call ..............................................................................................207
To configure the SWCA system controls.....................................................................207
To allow call display.....................................................................................................209
To reset call log space.................................................................................................210
Feature configuration: Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
To block user access to feature programming ............................................................213
To allow a telephone to make priority calls..................................................................214
To configure system settings for page.........................................................................216
To configure telephone settings for page ....................................................................216
To make a page announcement ..................................................................................217
To make a voice announcement .................................................................................217
To set up a 3-party conference call .............................................................................218
To set up an Ad-hoc multiparty conference call ..........................................................218
To allow last number redial..........................................................................................221
To program speed dials in the DN record....................................................................222
To program user speed dials at the telephone ............................................................222
To view the feature that is currently assigned to a button ...........................................223
To configure memory buttons for features...................................................................223
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Task List 5
To erase a memory button ..........................................................................................223
To store more than one number or code on one button ..............................................223
About System-Wide Call Appearance (SWCA) keys . . . . . . . . . . . . . . . . 249
To add SWCA keys to your telephone ........................................................................250
To receive a call and assign it to a SWCA key............................................................250
To retrieve a call from a SWCA key ............................................................................252
To conference a call parked on a SWCA key..............................................................253
Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
To select the music source ..........................................................................................282
To open the Music Manager Administration application ..............................................285
To load music onto the BCM .......................................................................................286
To delete an audio file from BCM ................................................................................287
To add a sound file to the Play List .............................................................................287
To remove a sound file from the Play List ...................................................................287
To access the BcmAmp Player ...................................................................................289
To configure a Network Device to be the IP Music source ..........................................290
BCM 4.0 Device Configuration Guide
6 Task List
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Contents
Chapter 1
Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
BCM key hardware elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Symbols and conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How to get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Getting Help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Getting Help over the telephone from a Nortel Solutions Center . . . . . . . . . . . . . 22
Getting Help through a Nortel distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . 22
7
Chapter 2
Welcome panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Chapter 3
System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Setting Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Setting clock control to local system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 4
System schedule settings and services scheduling . . . . . . . . . . . . . . . . . 29
Configuring schedule names and timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Default time settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configuring scheduled service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Chapter 5
System features and feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
BCM feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Button programming features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Chapter 6
DN records parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Main panel tabs: common fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Line Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Line Access - Properties tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
BCM 4.0 Device Configuration Guide
8 Contents
Capabilities and Preferences main tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Restrictions main tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Line Access - Line Assignment tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Line Access - Line Pool Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Line Access - Answer DNs tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Capabilities and Preferences - Properties tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Capabilities and Preferences - Capabilities tab . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Capabilities and Preferences - SWCA Call Group tab . . . . . . . . . . . . . . . . . . . . . 55
Capabilities and Preferences - Preferences tab . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Capabilities and Preferences - Button Programming table . . . . . . . . . . . . . . . . . . 58
Capabilities and Preferences - Button Programming tab . . . . . . . . . . . . . . . . . . . 58
Capabilities and Preferences - User Speed Dial tab . . . . . . . . . . . . . . . . . . . . . . . 61
Capabilities and Preferences - ATA Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . 62
Capabilities and Preferences - IP Terminal Details tab . . . . . . . . . . . . . . . . . . . . . 64
Restrictions - Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Restrictions - Set Restrictions tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Restrictions - Line/Set Restrictions tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Chapter 7
Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 69
Copying settings to other DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Renumbering DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Chapter 8
Global telephony settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Feature Settings panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Answer DN answer key levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Advanced Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
System Wide Call Appearances Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
ONN Blocking (North American systems) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Reset logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Chapter 9
Telephony system and device programming . . . . . . . . . . . . . . . . . . . . . . . 83
Chapter 10
Configuring system speed dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . 85
System Speed Dial panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
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Contents 9
Chapter 11
DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Arranging the DMC Feature list using Element Manager . . . . . . . . . . . . . . . . . . . . . . 90
Chapter 12
Setting up central answering positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Configuring CAP assignments (eCAPs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Programming CAP/KIM buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Managing lines on a KIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Chapter 13
Creating ring groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Ring Groups - Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Ring Groups - Line Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Chapter 14
Configuring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Hunt Groups system setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Configuring the Hunt Group general settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Hunt Group members and lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Chapter 15
Monitoring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Monitoring external hunt group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Chapter 16
Configuring Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Hospitality - General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Hospitality - Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Setting up your hospitality system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Chapter 17
Configuring analog telephones and devices. . . . . . . . . . . . . . . . . . . . . . . 115
Configuring an analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Chapter 18
Configuring telephones: Digital telephones . . . . . . . . . . . . . . . . . . . . . . . 119
Using the DN panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
System DNs - Line Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Job aid: Notes about assigning lines to telephones . . . . . . . . . . . . . . . . . . . . . . 121
Line Assignment and Line Pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Job aid: Answer DN notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Configuring Capabilities and Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Job aid: Assigning intercom (I/C) buttons (keys) . . . . . . . . . . . . . . . . . . . . . . . . . 126
BCM 4.0 Device Configuration Guide
10 Contents
Configuring telephone capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Job aid: Line redirection notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Configuring Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Job aid: Call log notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Telephone memory button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Job aid: Notes about button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
User speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Outgoing call restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Chapter 19
Configuring telephones: IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Configuring an IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
PVQM - Proactive Voice
Chapter 20
Global VoIP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
IP feature list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
IP telephone
Hot desking IP telephone configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Using the Hot desking feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Configuring a new time zone on a remote IP telephone . . . . . . . . . . . . . . . . . . . . . . 146
Download firmware to a Nortel IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Quality Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
feature display labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Chapter 21
Default memory button programming for telephones . . . . . . . . . . . . . . . 149
Rules of default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
7316E digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
7316 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
7208 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
7100 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
7000 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
7406 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
IP telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
IP telephone 2007 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
IP audio conference phone 2033 button defaults . . . . . . . . . . . . . . . . . . . . . . . . 162
IP Phone 1120E and IP Phone 1140E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
WLAN handset 2210/2211/2212 button defaults . . . . . . . . . . . . . . . . . . . . . . . . 171
WLAN handset display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Status area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Information area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Feature options area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
DMC Portables (413X/414X) (Europe only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
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Contents 11
Chapter 22
Programming telephone sets: Desktop Assistant portfolio . . . . . . . . . . 179
Introduction to Desktop Assistant Pro — Administrator Edition . . . . . . . . . . . . . . . . . 183
Desktop Assistant Pro — Administrator Edition main window . . . . . . . . . . . . . . . . . . 183
Menu bar commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Button labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Chapter 23
Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Features to set up telephone set features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Moving line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Receiver volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Programming distinctive ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Chapter 24
Feature configuration: Answering calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Answering calls directed to your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Configuring handsfree and handsfree answerback . . . . . . . . . . . . . . . . . . . . . . . 193
Answering calls not directed to your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Directed Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Configuring privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
DND on Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Turn Privacy on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Intrusion controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Holding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Using Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Hold automatically (autohold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Hold a call exclusively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Parking or transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Transfer (answered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Transfer (unanswered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Line redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Call forward (unanswered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Call Forward and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
BCM 4.0 Device Configuration Guide
12 Contents
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Sharing calls by parking on SWCA buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Call information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Call display information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Call duration timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Time and date display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Malicious Caller ID (MCID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
LogIt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Chapter 25
Feature configuration: Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Blocking user access to feature programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Protecting outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Managing a busy signal on an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Other ways of communicating with internal users . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Making announcements to individuals (Voice Call) . . . . . . . . . . . . . . . . . . . . . . . 217
Create a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Dialing shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Programming memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Chapter 26
Using telephones for special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Special feature telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Setting up a central answering position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
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Supervisor telephone for silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Hospitality services telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Prime line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Direct dial telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Creating an enhanced CAP station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Ringing groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Contents 13
Chapter 27
Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Common display prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Viewing active services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Call log prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Chapter 28
About System-Wide Call Appearance (SWCA) keys. . . . . . . . . . . . . . . . . 249
Managing calls using SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Other features that affect how you use SWCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Chapter 29
Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Media bay module availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
FEM MBM–Norstar trunk cartridge combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Time zones and language information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Time and date format based on language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Language support for South America and Central America . . . . . . . . . . . . . . . . 258
Caller ID display formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Core parameters for market profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Global analog trunk parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
GASM8 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Analog and digital trunk types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Chapter 30
Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Selecting the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Configuring Music Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Opening the Music Manager Administration application . . . . . . . . . . . . . . . . . . . 285
Loading music onto the BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Deleting music from BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Adding music to the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Removing music from the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Using the BcmAmp Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Configuring a Network Device to be the IP Music Source . . . . . . . . . . . . . . . . . . . . . 290
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
BCM 4.0 Device Configuration Guide
14 Contents
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Chapter 1
Getting started with BCM
Refer to the following topics for general BCM information:
• “About BCM”
• “Symbols and conventions used in this guide” on page 18
• “Related publications” on page 19
• “How to get Help” on page 21
About this guide
The BCM 4.0 Device Configuration Guide describes how to configure and assign features to
telephony devices through Telset and through Element Manager.
15
Purpose
The concepts, operations, and tasks described in this guide relate to the BCM software. This guide
provides task-based information about how to assign features and provide basic programming for
the Business Communications Manager.
Use Element Manager, Startup Profile, and Telset Administration to configure various BCM
parameters.
In brief, the information in this guide explains:
• global telephony settings
• steps to configure DNs
• product features and how to assign them
Audience
The BCM 4.0 Device Configuration Guide is directed to installers who install, configure, and
maintain BCM systems.
To use this guide, you must:
• be an authorized BCM installer or administrator within your organization
• know basic Nortel BCM terminology
• be knowledgeable about telephony and IP networking technology
BCM 4.0 Device Configuration Guide
16 Chapter 1 Getting started with BCM
Acronyms
The following is a list of acronyms used in this guide.
Table 1 Acronyms
Acronym Description
ASM Analog station module
ATA analog terminal adapter
BRI Basic Rate Interface
BCM Business Communications Manager
CAP Central Answering Position
CC Contact Center
CLID Calling Line Identification
CoS Class of Service
DPNSS Digital Private Network Signaling System
ISDN Integrated Services Digital Network
KIM Key Indicator Module
MCDN Meridian Customer Defined Networking
MCID malicious call identification
MWI message wait indicator
OLI outgoing line identification
ONN outgoing name and number
PVQM proactive voice quality monitoring
SM silent monitor
SWCA system-wide call appearance
Organization
This guide is organized for easy access to information that explains the concepts, operations, and
procedures associated with the BCM system.
About BCM
The BCM system provides private network and telephony management capability to small and
medium-sized businesses.
The BCM system:
• integrates voice and data capabilities, VoIP gateway functions, and QoS data-routing features
into a single telephony system
• enables you to create and provide telephony applications for use in a business environment
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BCM key hardware elements
BCM includes the following key elements:
• BCM200 main unit
• BCM400 main unit
• BCM1000 main unit
• BCM expansion unit (compatible with BCM400 main unit)
• BCM400 expansion gateway
• BCM media bay modules (MBM):
— 4x16
— ASM8, ASM8+
— BRIM
—CTM4, CTM8
— DDIM
— DSM16+, DSM32+
—DTM
—FEM
— GASM
—GATM4, GATM8
Chapter 1 Getting started with BCM 17
BCM features
BCM supports the complete range of IP telephony features offered by existing BCM products:
Note: You enable the following features by entering the appropriate keycodes (no
additional hardware is required).
• VoIP Gateway: Up to 12 VoIP trunks
• VoIP Telephony Clients: Up to 64 VoIP Telephony clients, supporting the range of Nortel
IP Phones.
BCM applications
BCM supports many applications provided on the existing BCM platforms.
Note: You enable the following features by entering the appropriate keycodes (no
additional hardware is required).
• Voice Messaging for standard voice mail and auto-attendant features
• Unified Messaging providing integrated voice mail management between voice mail and
common e-mail applications
• Fax Suite providing support for attached analog fax devices
BCM 4.0 Device Configuration Guide
18 Chapter 1 Getting started with BCM
• Voice Networking features
• LAN CTE (computer telephony engine)
• VEWAN (Voice Enabled WAN)
• IVR (Integrated Voice Response)
•IP Music
• Intelligent Contact Center
Symbols and conventions used in this guide
These symbols are used to highlight critical information for the BCM system:
Caution: Alerts you to conditions where you can damage the equipment.
Danger: Alerts you to conditions where you can get an electrical shock.
Warning: Alerts you to conditions where you can cause the system to fail or work
improperly.
Note: Alerts you to important information.
Tip: Alerts you to additional information that can help you perform a task.
Security Note: Indicates a point of system security where a default should be
changed, or where the administrator needs to make a decision about the level of
!
security required for the system.
Warning: Alerts you to ground yourself with an antistatic grounding strap
before performing the maintenance procedure.
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Chapter 1 Getting started with BCM 19
Warning: Alerts you to remove the BCM main unit and expansion unit power
cords from the ac outlet before performing any maintenance procedure.
The following conventions and symbols are used to represent the Business Series Terminal display
and dialpad.
Convention Example Used for
Word in a special font (shown in
the top line of the display)
Underlined word in capital letters
(shown in the bottom line of a
two-line display telephone)
Dialpad buttons
Pswd:
PLAY
£
Command line prompts on display telephones.
Display option. Available on two line display
telephones
option on the display to proceed.
Buttons you press on the dialpad to select a
particular option.
. Press the button directly below the
The following text conventions are used in this guide to indicate the information described:
Convention Description
bold Courier
text
Indicates command names and options and text that you must enter.
Example: Use the
Example: Enter
info command.
show ip {alerts|routes}.
italic text Indicates book titles.
plain Courier
text
FEATURE
HOLD
Indicates command syntax and system output (for example, prompts
and system messages).
Example:
Set Trap Monitor Filters
Indicates that you press the button with the coordinating icon on
whichever set you are using.
RELEASE
Related publications
This section provides a list of additional documents referred to in this guide. There are two types
of publications: Technical Documents on page 19 and User Guides on page 20.
Technical Documents
BCM 4.0 System Overview (N0060607)
BCM 4.0 Device Configuration Guide
20 Chapter 1 Getting started with BCM
System Installation
BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum (N0060603)
BCM200/400 BCM 4.0 Installation and Maintenance Guide (N0060612)
Keycode Installation Guide (N0060625)
System Programming
BCM 4.0 Administration Guide (N0060598)
BCM 4.0 Networking Configuration Guide (N0060606)
BCM 4.0 Telset Administration Guide (N0060610)
Telephones and Peripherals
BCM 4.0 Telephony Device Installation Guide (N0060609)
BST Doorphone Installation and Configuration Guide (P1013654)
T24 KIM Installation Card (P0603481)
IP Key Expansion Module (KEM) User Guide
Digital Mobility
DECT Deployment and Demonstration Tool
Digital Mobility System Installation and Configuration Guide (N0000623)
T7406 Cordless Handset Installation Guide (P0606142)
IP Telephony
i2050 Software Phone Installation Guide (N0022555)
IP Phone 1120E User Guide (NN-10300-062)
IP Phone 1140E User Guide (NN-10300-064)
IP Audio Conference Phone 2033 User Guide (N0060623)
WLAN IP Telephony Installation and Configuration Guide (N0060634)
User Guides
Telephones and Peripherals
BCM 4.0 Telephone Features User Guide (N0060608)
BST Doorphone User Guide (P0605668)
Central Answering Position (CAP) User Guide (P0603480)
Hospitality Features Card (N0027326)
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Chapter 1 Getting started with BCM 21
System-wide Call Appearance (SWCA) Features Card (N0027186)
T7000 Telephone User Card (P0912061)
T7100 Telephone User Card (P0609621)
T7208 Telephone User Card (P0609622)
T7316 Telephone User Card (P0935248)
T7316E Telephone User Card (P0609623)
Digital Mobility
DECT 413X/414X Handset User Guide (N0028550)
Digital Mobility Phone 7420 User Guide (N0000635)
Digital Mobility Phone 7430/7440 User Guide (N0028550)
T7406 Cordless Telephone User Card (P0942259)
IP Telephony
IP Audio Conference Phone 2033 User Guide (N0060623)
IP Phone 2001 User Guide (N0027313)
IP Phone 2002 User Guide (N0027300)
IP Phone 2004 User Guide (N0027284)
IP Phone 2007 User Guide (N0064498)
BCM WLAN 2210/2211/2212 Handset User Guide (N0009103)
How to get Help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best source of support for Nortel products is the Nortel Support Web site:
http://www.nortel.com/support
This site enables customers to:
• download software and related tools
• download technical documents, release notes, and product bulletins
• sign up for automatic notification of new software and documentation
• search the Support Web site and Nortel Knowledge Base
• open and manage technical support cases
BCM 4.0 Device Configuration Guide
22 Chapter 1 Getting started with BCM
Getting Help over the telephone from a Nortel Solutions Center
If you have a Nortel support contract and cannot find the information you require on the
Nortel Support Web site, you can get help over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the Web site below and look up the telephone number that applies
in your region:
http://www.nortel.com/callus
When you speak to the telephone agent, you can reference an Express Routing Code (ERC) to
more quickly route your call to the appropriate support specialist. To locate the ERC for your
product or service, go to:
http://www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized
reseller, you can contact the technical support staff for that distributor or reseller.
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Chapter 2
Welcome panel
The Welcome panel displays information for the current account logged on the system. The
administrator is prompted to change the password before any programming menus are accessible.
This panel will be displayed on the first login to the BCM by nnadmin, when the administrator has
selected the forced password change option on an account, or if the password has expired. See
Figure 1.
Figure 1 Initial welcome panel
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Table 2 Initial Welcome panel fields
Attribute Value Description
User ID <read-only> User ID you used to log on to the system.
Password <alphanumeric> To change password, select the field and enter new
Once the password has been changed the entire navigation tree is accessible. See Figure 2.
password. The password must satisfy the password
policy requirements for the system. See the BCM 4.0
Administration Guide (N0060598) for more
information on password requirements.
BCM 4.0 Device Configuration Guide
24 Chapter 2 Welcome panel
Figure 2 Welcome panel
Table 3 Welcome panel fields
Attribute Value Description
Current Account
Account Notifications <read-only> Displays BCM administrative messages or notifications
User ID <read-only> User ID you used to log on to the system.
Telset User ID <read-only> User ID used to logon to the telset configuration interfaces for
Last successful login <read-only> Date and time that this user account was last logged in the
regarding the current user.
telephony and CallPilot applications.
system.
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Chapter 3
System Software
The system software identity.
The following path indicates where to access the system identification settings in Element
Manager:
• Element Manager: System > Identification
Figure 3 System Identification panel
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Table 1 describes each field on this panel.
Table 1 System Identification fields
Attribute Value Description
Model <read-only> This is the system hardware release currently running on this
System name <alphanumeric> It is easier to manage a group of systems if each system is
Version <read-only> The version of software running on the BCM Main Unit.
Country or region <read-only> This setting defines internal system settings for default values,
device.
provided with a unique name or identification number.
available languages, and hardware and functional availability
for a specific country or region.
Setting Date and Time
How you set the Date and Time feature for your system depends on whether your system receives
this information from a network server.
The following path indicates where to access the date and time settings in Element Manager:
• Element Manager: Configuration > System > Date and Time
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26 Chapter 3 System Software
Click one of the following links to connect with the type of information you want to view:
Panel Task
Click the navigation tree heading to access general information about Date and Time management.
Figure 4 Date and time panel
“Setting clock control to local system” on page 28
Table 2 describes each field on the Date and Time panel.
Table 2 Date and Time panel fields (Sheet 1 of 2)
Attribute Value Description
Date and Time Source NTP
Tr un k
Manual
Network Time Protocol Settings
(Settings are active only if Clock Control Type is set to Network Time Protocol.)
NTP server address <IP address> The IP address of the server that controls the network time and
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Set to NTP (Network Time Protocol) if the system uses a
network server to determine the correct time and date.
Set to Trunk to use time and date settings from a CO through
an analog or ISDN line.
Set to Manual if you want to be able to manually configure the
time and date for your system.
date.
Table 2 Date and Time panel fields (Sheet 2 of 2)
Attribute Value Description
Chapter 3 System Software 27
Synch every (s) NA (not applicable)
1-XXXX
NTP security mode Secured
Unsecured
Raise Alarm if Clock differs
by at least (s)
NTP key ID <1-65,534> ID for accessing the NTP.
NTP key string <8 characters> Control key corresponding to ID for accessing the NTP.
Current Date and Time
Date and time <country/
Year <numeric> The current year in yyyy format.
Time zone <drop-down list> The appropriate time zone for the location of this system. The
Daylight Savings Time <read-only> The appropriate mode for the Time zone.
<seconds> The number of discrepancy seconds specified that must occur
region-specific date
and time format>
The number of seconds specified to elapse between contacts
with the NTP server.
NA: Appears if you chose Manually in the Synch with Server
field.
1-XXXX: Number of seconds between contacts with the NTP
server.
Select whether the NTP security mode is secured or
unsecured.
before the system notifies you of a time difference from the
NTP server, if the system automatically checks with the NTP
server.
The current date and time.
Time zone must be set for software updates to be applied.
Selected: The system automatically updates the time twice a
year.
Cleared: The system never updates the time for Daylight
Savings Time.
Note: North American Daylight Savings Time rules change in 2007.
Four time zones have been added to support regions that do not want to
switch to the new time zone rules. The time zones are identified
“pre-2007 DST”.
If the system is to synchronize with an NTP Server or trunk, check the following:
1 Set Date and Time Source to NTP or Trun k.
2 In the NTP server address field enter the IP address of the NTP server.
3 Set the number of seconds between synchronizations in normal operations (Synch Every).
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28 Chapter 3 System Software
4 In the bottom frame, ensure that the Time zone is correct for the location of the local system.
5 If Trunk was selected in the Date and Time Source drop-down list, enter the year in the Ye a r
field.
Note: Only time and date info are updated when NTP and Trunk
settings are selected. Year information is not updated. You also have full
control over time and date settings using telset admin even if NTP or
Trunk are selected. Any setting applied through telset admin are
over-written by the external source if NTP or Trunk are selected. Time
zones need to be set for software updates to be applied.
Setting clock control to local system
If you want the clock to be controlled locally:
1 Ensure that Clock Control Type is set to local.
2 In the bottom frame:
• In the Time Zone field, select the Time zone the system uses.
• In the Date field, enter the month, day and year.
• In the Time field, enter the hours and minutes and time of day.
• In the Daylight Savings Time field, choose whether the system updates the time twice a
year for daylight savings time.
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Chapter 4
System schedule settings and services scheduling
Use scheduled services to control how calls are answered in off-hours (Ringing Groups), how calls
are routed at various times of the day, and how restrictions are applied on lines and telephones at
specific times of the day.
The following paths indicate where to access scheduled services in Element Manager and through
Telset Administration:
• Element Manager: Configuration > Telephony > Scheduled Services
• Telset interface: **CONFIG > Services
The Scheduled Services - Settings and Schedules panel has three distinct areas for configuration.
• The table in the top frame allows you to determine which schedules are active for the system
for routing, restriction, and ringing schedules.
• The table in the top frame to the right sets the time periods within each schedule for each day
of the week.
• The table in the bottom frame allows you to rename schedules.
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Click one of the following links to connect with the type of information you want to view:
Panels Related panels or tasks Feature
“Configuring scheduled service”
on page 31
“Configuring schedule names and
timers” on page 30
Click the navigation tree heading to access general information about Ring Group management.
Alternate routes for routing
schedules in the BCM 4.0
Networking Configuration Guide
(N0060606)
“Ring Groups - Line Settings tab”
on page 97
Restriction filters in the BCM 4.0
Networking Configuration Guide
(N0060606)
“Restrictions (Line and Remote) in
the BCM 4.0 Networking
Configuration Guide (N0060606)
“Restrictions main tab” on page 65
Class of Service table in the
BCM 4.0 Networking Configuration
Guide (N0060606)
“Control telephone” on page 225
Schedules are activated and deactivated through control telephones. Refer to “Control telephone”
on page 225.
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30 Chapter 4 System schedule settings and services scheduling
Restriction and Routing services require a service control password before users are allowed to
change scheduling on a control telephone. The Service Control Password field on this panel allows
you to delete a current entry, and add a new password. Make a note of the password; the panel
displays only asterisks.
Configuring schedule names and timers
The tables on this panel allow you to change the names of the schedules, and to determine when
the schedules, which are set to automatically execute, are deployed. Any changes to these settings
affect all services that use schedules.
Figure 5 Schedule names and timers
Table 3 describes the fields on the subpanel tables.
Table 3 Schedule common settings
Attribute Value Description
Schedules
Schedule <alphanumeric> Double-click the field, and enter a descriptive name for the schedule.
Schedule Times
For each schedule, there are timers for the seven days of the week.
Day <seven days>
Start Time 00:00 to 12:00
a.m.-p.m./24:00
Stop Time 00:00 to 12:00
a.m.-p.m./24:00
This is the time when the schedule starts, and any previously-running schedules
stop.
Use a 12-hour or 24-hour format. If the entry is less than 12:00, the system
prompts for a day period setting.
00:00 = schedule is off
start and stop are the same = schedule runs for 24 hours
start: 22:00/stop: 06:00 = schedule starts at midnight, runs until 6 a.m., then
starts again at 10 p.m. (22:00).
This is the time when the schedule stops.
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