Nortel Networks N0035509 User Manual

Nortel Communication Server 1000

Nortel Mobile Voice Client 2050

User Guide

Revision history

March 2005

Standard 1.00. This document is issued to support Nortel Mobile Voice Client 2050 Verison 2.00.0161 for Nortel Communication Server 1000.

Revision history

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Mobile Voice Client 2050 overview . . . . . . . . . . . . . . . . . . . . 8

Software dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Supported PDAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

MVC 2050 menus and screen features . . . . . . . . . . . . . . . . . 11

Installing and configuring the Mobile Voice Client 2050 . 14

Removing a previous version of MVC 2050 . . . . . . . . . . . . . . 14

MVC 2050 installation method . . . . . . . . . . . . . . . . . . . . . . . . 15

MVC 2050 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

MVC 2050 Call Handling screen . . . . . . . . . . . . . . . . . . . . . 19

Starting the MVC 2050 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Contents

Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

MVC 2050 graphical interface (skins) components . . . . . . . . 21

Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Menu and icon summaries . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Managing calls with Mobile Voice Client 2050 . . . . . . . . . . 39

Making a telephone call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Retrieving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Contents

Maintaining call quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Managing Contacts with Mobile Voice Client 2050 . . . . . . 42

Editing the Contacts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Accessing Contacts Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Accessing the PDA Contacts list . . . . . . . . . . . . . . . . . . . . . . 43

Dialing a number from the Contacts list . . . . . . . . . . . . . . . . . 44

Dialing formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Personal Directory, Redial List, and Callers List . . . . . . . . 54

Mobile Voice Client 2050 settings . . . . . . . . . . . . . . . . . . . . 65

Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Mobile Voice Client 2050 for expert users . . . . . . . . . . . . . 78

Client diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Audio quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Hardware ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Connection history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

WiFi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

About this guide

This User Guide provides information about the Nortel Mobile Voice Client (MVC) 2050.

The Nortel Mobile Voice Client (MVC) 2050 is designed to add wireless voice communication to the Personal Digital Assistant (PDA).

Mobile Voice Client 2050 overview

Designed to work with your personal digital assistant (PDA) and IP-based telephone systems, the Mobile Voice Client (MVC) 2050 provides realtime voice service over the Internet.

The MVC 2050 supports several features, including the following:

• 6 programmable line/feature keys

• 4 soft keys (self-labeled)

• 12-button dialpad

• multifield display

• end user-selectable skins

• directory capabilities including Personal Directory, Redial List, and Callers List

To make a call from your PDA using the MVC 2050, you can dial with your dialpad, use a macro, or copy and paste a number from another application. You also can use one of the methods on your PDA System Input Panel.

If you are using Microsoft® Windows Mobile™ 2003 Second Edition for Pocket PC as your operating system, the MVC 2050 can also coexist with a secure Virtual Private Network (VPN) client, such as Apani™ Networks, for connection to a business network.

Mobile Voice Client 2050 overview

Software dependencies

The following are the MVC 2050 primary software dependencies:

• Windows Mobile 2003 for Pocket PC

• Windows Mobile 2003 Second Edition for Pocket PC

Note: Windows Mobile 2003 SE AKU1 is not supported (Version

4.21.1088 (Build 14132)). AKU1 has a bug which makes it impossible for third parties to use Settings applets. This is resolved with WM2003 SE AKU2 (Version 4.21.1088 (Build 14260.2.0.5)).

• GIPS NetEQ (included with the MVC 2050 software)

• VPN client (for secure access to a network)

For secure (VPN) access to a network, a VPN client is required. The Apani™ VPN client has been tested with the MVC 2050.

Supported PDAs

Since the PDA industry evolves at a rapid pace, refer to Nortel's web site (www.nortel.com/mvc2050 and supported, and any known issues.

) to determine the latest PDA models tested

A list of supported PDA's can be found with other MVC 2050 technical documents at: http://www130.nortelnetworks.com/cgi-bin/eserv/cs/

main.jsp?cscat=documentation&tranProduct=13941.

Alternatively follow the links on www.nortel.com > Products > Soft Clients & Phones > Mobile Voice Client 2050 > Technical Specifications.

For Nortel Technical Support use this link: http://www.nortel.com/support

PDA processor models, speed, and amount of memory vary. To maintain audio quality, do not overload the processor with intensive tasks while using the MVC 2050. For example, Nortel does not recommend using your PDA Internet browser while using the MVC 2050.

to > Products & Services

Mobile Voice Client 2050 overview

PDA vendors offer two types of rechargeable battery: standard and extended-life. The extended-life battery is recommended to provide longer call duration and increased call volume.

Headsets

A headset is required in order to send and receive telephone calls using the MVC 2050 and your PDA. The headset is an important part of audio quality.

PDAs that support stereo headphones with microphones, such as Plantronics M130 Adjustable Fit Headset, are recommended.

The Dell specific headset with a button on the wire allows the MVC 2050 to answer an incoming call or release an active call by pressing the button.

CAUTION

MVC 2050 does not support Bluetooth headsets.

Contact your PDA vendor to obtain headset recommendations.

For more information about Automatic Gain Control, see “MVC 2050 configuration” on page 17.

Mobile Voice Client 2050 overview

MVC 2050 menus and screen features

The MVC 2050 software provides menus and screen features for your PDA. Table 1 lists the MVC 2050 menus and their selections.

Table 1: MVC 2050 menus

Menu Selections

File Run in background, Paste, Contacts, Settings,

Exit

Keys Answer, Goodbye, Hold, Features, Macros

Help Diagnostics, Contents, About

Note: Keys > Features and Keys > Macros selections in Table 1 also provide pop-up menus.

The MVC 2050 supports both portrait and landscape modes. See “Call Handling screen (portrait)” on page 12 and “Call Handling screen (landscape)” on page 12. This landscape sample has the message waiting lamp displayed.

Mobile Voice Client 2050 overview

Figure 1: Call Handling screen (portrait)

Display

Call handling icons

Soft keys (self-labeled)

Dialpad

Menu Bar

Figure 2: Call Handling screen (landscape)

Display

Soft keys (self-labeled)

Programmable Line/Feature keys

AAA3291

Programmable Line/Feature keys

Too lbar

Call handling icons

Dialpad

Menu Bar

Toolbar

Mobile Voice Client 2050 overview

Table 2 describes the MVC 2050 screen features.

Table 2: MVC 2050 screen features

Screen features Selections

Call Handling icons Hold, Answer, Release

Toolbar (portrait) The retractable toolbar is present only on the

portrait skin. It contains keys that are not present on the remainder of the display.

They are: Directory, Messages, Shift, Services, Expand, Copy, Exit, Redial List, and Callers List.

The toolbar can be shown or retracted using the Toolbar icon on the menu bar. See Figure 6 on page 20.

Mute, Volume Up, and Volume Down icons are also present on the Toolbar, and appear on the skin when the Toolbar is retracted.

Toolbar (landscape) The landscape skin has most of the

retractable buttons on the normal (nonretractable) toolbar, some on the skin (Mute, Volume Up, and Volume Down) and the remainder (Settings, Contacts, and Paste) available from menu items. See Figure 2 on page 12.

Toolbar icons Directory, Messages, Shift, Services, Expand,

Copy, Quit, Callers List, Redial List

Menu Bar icons Paste, Contacts, Settings, Toolbar

Navigation The up, down, left, and right cursor control

arrow keys are mapped to the hardware navigation buttons on the PDA hardware. These buttons are used for cursor control.

Installing and configuring the Mobile Voice Client 2050

To install MVC 2050 on your PDA:

1. If you have an older version of MVC 2050 installed on your PDA, you must remove it prior to installing a newer version. See “Removing a previous version of MVC 2050” on page 14.

2. Place your PDA in its cradle.

3. Synchronize your PDA with a desktop PC running Microsoft ActiveSync®. See “Connecting a PDA to a desktop PC using ActiveSync” on page 15.

4. Install the MVC 2050 from a Desktop. See “Installing the MVC 2050 from a Desktop PC using ActiveSync” on page 16.

Removing a previous version of MVC 2050

If a previous version of the MVC 2050 is installed on your PDA, delete the old version before installing the new one, or the installation fails. See Figure 3 on page 15.

Use the following procedure to remove the MVC 2050 from your PDA:

1. Select Start from the Main Application screen. A drop-down menu appears.

2. Select Settings. The Settings dialog box appears.

3. Select the System tab. The System dialog box appears.

4. Select Remove Programs. A list of programs appears.

5. Select Mobile Voice Client 2050.

6. Select Remove. A dialog box appears, asking you to confirm this decision.

7. Select Yes. A brief pause occurs while the PDA removes MVC 2050. After the pause, a dialog box appears asking if you want to perform a soft reset.

8. Select Yes. Your PDA restarts.

Installing and configuring the Mobile Voice Client 2050

Figure 3: Removing MVC 2050

MVC 2050 installation method

The MVC 2050 supports installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC.

Connecting a PDA to a desktop PC using ActiveSync

Use the following procedure to synchronize your PDA to your desktop PC:

1. Place your PDA in its cradle.

2. Ensure that ActiveSync is running. Connection is confirmed on the ActiveSync screen.

3. Wait for the two PCs to synchronize. Synchronization is confirmed on the ActiveSync screen.

See Figure 4 on page 16. For details about synchronization, refer to the User Manual for your PDA.

Installing and configuring the Mobile Voice Client 2050

Figure 4: ActiveSync connected

AAA1185.bmp

Installing the MVC 2050 from a Desktop PC using ActiveSync

Use the following procedure to install MVC 2050 using the CD:

1. Insert the MVC 2050 CD into the CD-ROM drive of your desktop PC.

2. Go to your desktop, and double-click My Computer.

3. Select the CD Drive.

4. Select Setup.

5. Follow the instructions on the screen. The Install Wizard displays a message asking you if you want to modify, install, or remove the MVC 2050.

6. Select Install. The Install Wizard installs the MVC 2050. When the installation finishes, a message appears on the PC’s display requesting that you attend to your device (PDA), and a message appears on the PDA’s display asking you if you want to perform a soft restart.

7. Select Yes. Your PDA restarts with the new version of the MVC 2050.

Installing and configuring the Mobile Voice Client 2050

MVC 2050 configuration

Enable ClearType

The MVC 2050 uses a special screen font, which requires that ClearType® be enabled on your PDA.

To enable ClearType:

1. From the PDA’s Main Application screen, select Start.

2. Select Settings.

3. Select Screen.

4. Select Enable Clear Type.

Automatic Gain Control

Since the MVC 2050 requires a headset to operate properly, disabling Automatic Gain Control is sometimes necessary to attain optimum audio quality.

Note: When the PDA is used in handsfree mode, without a headset, the PDA microphone picks up sounds from the speaker, creating a feedback loop. Automatic Gain Control is used in this instance to avoid feedback. For further information about device hardware settings, see your PDA Help system.

To disable Automatic Gain Control:

1. Select Start.

2. Select Settings.

3. Select System.

4. Select one of the following, depending on the PDA you are using:

a. Audio

b. Advanced Sounds

c. Microphone

5. Select Automatic Gain Control.

Installing and configuring the Mobile Voice Client 2050

6. Select Disable.

7. Select Yes.

For further information about MVC 2050 configuration and settings, see the MVC 2050 Help system.

MVC 2050 Call Handling screen

Starting the MVC 2050

To start the MVC 2050 from your PDA:

1. From your PDA Main Application screen, select Start.

2. Select Programs. See Figure 5.

3. Select Mobile Voice Client 2050. The Call Handling screen appears. See Figure 6 on page 20.

Figure 5: Starting MVC 2050 from Main Application screen

AAA1211a.bmp

AAA1211b.bmp

MVC 2050 Call Handling screen

Figure 6: Call Handling screen

Hold

Answer

Release

Display

Dialpad

Messages

Navigation

Paste

Call handling icons

Message Lamp

Soft keys (self-labeled)

Programmable Line/Feature keys

Shift Services Expand Copy Quit

Too lbar

System Input

Toolbar Toggle Settings

You can use the up, down, left, and right cursor control arrow keys on your PDA as navigation buttons to move around the display of MVC 2050.

Appearance

The appearance of the Call Handling Screen differs with each available skin. For more information about skins, see “MVC 2050 graphical interface (skins) components” on page 21.

The MVC 2050 uses a special screen font, which requires that ClearType® be enabled on your PDA. ClearType software improves the appearance and readability of text on liquid crystal displays (LCDs),

MVC 2050 Call Handling screen

pocket PC screens, and flat panel monitors. See “MVC 2050 configuration” on page 17 for information about enabling ClearType.

MVC 2050 graphical interface (skins) components

The MVC 2050 skins are the graphical representation of the MVC 2050. The dialpad, menu, and icon buttons are located on the skin. Skins come in several colors and arrangements.

To select a skin:

1. Select Settings.

2. Select Skin.

3. Select a skin from the list.

All skins share the following common components. See Figure 7 on

page 22.

• programmable line/feature keys

• soft keys (self-labeled)

• dialpad

•display

• Call Handling icons

• Toolbar icons

• Menu Bar icons

• retractable toolbar

• System Input Panel icon

See the following examples of the MVC 2050 skins: Figures 7 to 9 starting on page 22 and Figure 16 on page 32.

MVC 2050 Call Handling screen

Figure 7: Black skin

Figure 8: Blue skin

Figure 9: Lime skin

Display

MVC 2050 Call Handling screen

The display is located in the central area of the skin. See Figure 6 on page 20.

Programmable line/feature keys

Six programmable line/feature keys are located on the right side of the skin. They are aligned vertically and are the same color as the display. See Figure 6 on page 20.

Soft keys (self-labeled)

Four soft keys (self-labeled) are located in the bottom row of the display area. See Figure 6 on page 20.

Note 1: The label on the key changes, based on the active feature.

Note 2: A triangle before a key label indicates that the key is active.

MVC 2050 Call Handling screen

Dialpad

The 12-button dialpad is located on the left-hand side of the skin. See Figure 6 on page 20.

Message Lamp

The Message Lamp lets you know if you have voicemail waiting. See Figure 6 on page 20.

Mute Indication Lamp

The color of the Mute button changes to red when the call is muted. The

Toolbar must be retracted to see this indicator. because the Too l b a r icon

for Mute does not change color when the microphone is muted. See Figure 6 on page 20.

Menus

The MVC 2050 provides the following menus:

• File

•Keys

•Help

File

The following items are available from the File menu:

• Run in background

•Paste

•Contacts

• Settings

• Exit

See Figure 10 on page 25.

Figure 10: File menu

MVC 2050 Call Handling screen

Run in background

Select Run in Background to close the MVC 2050 and to keep it running in the background so that incoming calls can ring on your PDA.

To accept an incoming call while the MVC 2050 is running in the background:

1. From the Main Application screen, select Start.

2. Select Recently Used Application.

Note: You can also select Start > Today or Start > Home, depending on your PDA. When you select Start > Today or

Start > Home, the MVC 2050 icon appears in the lower right corner

of this screen.

After you have completed your call, press the “X” in the upper right-hand corner of the PDA display to close the application. See Figure 10. This returns the MVC 2050 to Run In Background mode.

MVC 2050 Call Handling screen

Paste

Select Paste to paste a telephone number, copied from another application, into the MVC 2050. You can do this to place a call rather than entering it through your Call Handling screen dialpad.

Contacts

Select Contacts to launch the Contacts dialog box. The Contacts application reads a list of contacts from the PDA Contacts list. The PDA Contacts List application normally can be synchronized with Outlook on your desktop PC.

Settings

The following items are available on the File > Settings submenu:

• Profiles

• Server

• Skin

•Features

•Macros

•Audio

• About

• Language

• Hardware ID

• Advanced Audio

• Listener IP

• Sounds

For more information about Settings, see “Mobile Voice Client 2050 settings” on page 65.

Exit

Select Exit to close the MVC 2050. Once you select Exit, you cannot place or receive calls until you restart the application. For more information, see “Run in background” on page 25.

MVC 2050 Call Handling screen

Note: Selecting Exit frees up PDA processing resources.

Keys

The following items are available from the Keys menu:

•Answer

• Goodbye

•Hold

•Features

•Macros

Figure 11: Keys menu

Answer

Select Answer to answer an incoming call, or to obtain a dial tone to place a call. See also the Answer icon, top center in the Call Handling screen.

+ 63 hidden pages