Nortel Networks MOG6xx, MOG7xx User Manual
Part No. N0008588 1.0
September 17, 2004
Business Communications
Manager
Wireless LAN IP Telephony
Installation and Configuration
Guide
2
Copyright © 2004 Nortel Networks
All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Symbol, Spectrum24, and NetVision are registered trademarks of Symbol Technologies, Inc.
All other trademarks and registered trademarks are the property of their respective owners.
North American Regulatory Information
Safety
This equipment meets all applicable requirements of both the CSA C22.2 No.60950 and UL
60950.
The shock hazard symbol within an equilateral triangle is intended to alert personnel
to electrical shock hazard or equipment damage. The following precautions should
also be observed when installing telephone equipment.
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed
for wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has
been disconnected at the network interface.
• Use caution when working with telephone lines.
Danger: Risk of shock.
Read and follow installation instructions carefully.
Ensure the system and system expansion units are unplugged from the power socket and
that any telephone or network cables are unplugged before opening the system or system
expansion unit.
If installation of additional hardware and /or servicing is required, disconnect all telephone
cable connections prior to unplugging the system equipment.
Ensure the system and system expansion units are plugged into the wall socket using a
three-prong power cable before any telephone cables are connected.
N0008588 1.0
Caution: Only qualified persons should service the system.
The installation and service of this hardware is to be performed only by service personnel
having appropriate training and experience necessary to be aware of hazards to which they
are exposed in performing a task and of measures to minimize the danger to themselves or
other persons.
Electrical shock hazards from the telecommunication network and AC mains are possible
with this equipment. To minimize risk to service personnel and users, the system must be
connected to an outlet with a third-wire ground. Service personnel must be alert to the
possibility of high leakage currents becoming available on metal system surfaces during
power line fault events near network lines. These leakage currents normally safely flow to
Protective Earth ground via the power cord. Therefore, it is mandatory that connection to
an earthed outlet is performed first and removed last when cabling to the unit. Specifically,
operations requiring the unit to be powered down must have the network connections
(central office lines) removed first.
Enhanced 911 Configuration
Caution: Warn ing
Local, state and federal requirements for Emergency 911 services support by Customer
Premises Equipment vary. Consult your telecommunication service provider regarding
compliance with applicable laws and regulations.
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Radio-frequency Interference
Warning: Equipment generates RF energy.
This equipment generates, uses, and can radiate radio-frequency energy. If not installed
and used in accordance with the installation manual, it may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A
computing device pursuant to Part 15 of the FCC Rules and with ICES.003, CLASS A
Canadian EMI Requirements. Operation of this equipment in a residential area is not
permitted and is likely to cause interference.
Repairs to certified equipment should be made by an authorized maintenance facility designated
by the supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to disconnect
the equipment. Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician.
Installation and Configuration Guide
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Hearing Aid Compatibility
System telephones are hearing-aid compatible, as defined in Section 68.316 of Part 68 FCC Rules.
Repairs
In the event of equipment malfunction, all repairs to certified equipment will be performed by an
authorized supplier.
Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
Important Safety Instructions
The following safety instructions cover the installation and use of the Product. Read carefully and
retain for future reference.
Installation
Warning: To avoid electrical shock hazard to personnel or equipment damage observe the
following precautions when installing telephone equipment:
1 Never install telephone wiring during a lightning storm.
2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
3 Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
4 Use caution when installing or modifying telephone lines. The exclamation point within an
equilateral triangle is intended to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying the product.
This symbol on the product is used to identify the following important information: Use only
with a CSA or UL certified CLASS 2 power supply, as specified in the user guide.
Use
When using your telephone equipment, basic safety precautions should always be followed to
reduce risk of fire, electric shock and injury to persons, including the following:
1 Read and understand all instructions.
2 Follow the instructions marked on the product.
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3 Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning.
4 Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or
laundry tub, in a wet basement, or near a swimming pool.
5 Do not place this product on an unstable cart, stand or table. The product may fall, causing
serious damage to the product.
6 This product should never be placed near or over a radiator or heat register. This product
should not be placed in a built-in installation unless proper ventilation is provided.
7 Do not allow anything to rest on the power cord. Do not locate this product where the cord will
be abused by persons walking on it.
8 Do not overload wall outlets and extension cords as this can result in the risk of fire or electric
shock.
9 Never spill liquid of any kind on the product.
10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a
qualified service person when some service or repair work is required.
11 Unplug this product from the wall outlet and refer servicing to qualified service personnel
under the following conditions:
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a When the power supply cord or plug is damaged or frayed.
b If the product has been exposed to rain, water or liquid has been spilled on the product,
disconnect and allow the product to dry out to see if it still operates; but do not open up the
product.
c If the product housing has been damaged.
d If the product exhibits a distinct change in performance.
12 Avoid using a telephone during an electrical storm. There may be a remote risk of electric
shock from lightning.
13 Do not use the telephone to report a gas leak in the vicinity of the leak.
14 Caution: To eliminate the possibility of accidental damage to cords, plugs, jacks, and the
telephone, do not use sharp instruments during the assembly procedures.
15 Save these instructions.
Installation and Configuration Guide
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International Regulatory Information
The CE Marking on this equipment indicates
compliance with the following:
This device conforms to Directive 1999/5/EC on
Radio Equipment and Telecommunications
Terminal Equipment as adopted by the European
Parliament And Of The Council.
This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
Hereby, Nortel Networks declares that this equipment is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the European Safety requirements EN 60950 and EMC requirements EN 55022
(Class A) and EN 55024. These EMC limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial and light industrial environment.
WARNING
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
The above warning is inserted for regulatory reasons. If any customer believes that
they have an interference problem, either because their Nortel Networks product
seems to cause interference or suffers from interference, they should contact their
distributor immediately. The distributor will assist with a remedy for any problems
and, if necessary, will have full support from Nortel Networks.
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Safety
7
WARNING!
Only qualified service personnel may install this equipment. The instructions in this
manual are intended for use by qualified service personnel only.
Only qualified persons should service the system.
The installation and service of this hardware is to be performed only by service
personnel having appropriate training and experience necessary to be aware of
hazards to which they are exposed in performing a task and of measures to minimize
the danger to themselves or other persons.
Electrical shock hazards from the telecommunication network and AC mains are
possible with this equipment. To minimize risk to service personnel and users, the
system must be connected to an outlet with a third-wire Earth.
Service personnel must be alert to the possibility of high leakage currents becoming
available on metal system surfaces during power line fault events near network lines.
These leakage currents normally safely flow to Protective Earth via the power cord.
Therefore, it is mandatory that connection to an earthed outlet is performed first and
removed last when cabling to the unit. Specifically, operations requiring the unit to be
powered down must have the network connections (exchange lines) removed first.
Limited Warranty
Nortel Networks warrants this product against defects and malfunctions during a one (1) year period from the
date of original purchase. If there is a defect or malfunction, Nortel Networks shall, at its option, and as the
exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty
period.
If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished
materials. If it is necessary to replace the telephone set, it may be replaced with a refurbished telephone of the
same design and color. If it should become necessary to repair or replace a defective or malfunctioning
telephone set under this warranty, the provisions of this warranty shall apply to the repaired or replaced
telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you,
of the repaired or replacement set, or until the end of the original warranty period, whichever is later. Proof
of the original purchase date is to be provided with all telephone sets returned for warranty repairs.
Exclusions
Nortel Networks does not warrant its telephone equipment to be compatible with the equipment of any
particular telephone company. This warranty does not extend to damage to products resulting from improper
installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or
floods, after the telephone is in your possession.
Nortel Networks shall not be liable for any incidental or consequential damages, including, but not limited to,
loss, damage or expense directly or indirectly arising from the customers use of or inability to use this
telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply
to consequential damages for injury to the person in the case of telephones used or bought for use primarily
for personal, family or household purposes.
Installation and Configuration Guide
8
This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of
warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other
warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability.
Warranty Repair Services
Should the set fail during the warranty period:
In North America, please call 1-800-574-1611 for further information.
Outside North America, contact your sales representative for return instructions. You will be responsible
for shipping charges, if any. When you return this telephone for warranty service, you must present proof of
purchase.
After Warranty Service
Nortel Networks offers ongoing repair and support for this product. This service provides repair or
replacement of your Nortel Networks product, at Nortel Networks option, for a fixed charge. You are
responsible for all shipping charges. For further information and shipping instructions:
In North America, contact our service information number: 1-800-574-1611.
Outside North America, contact your sales representative.
Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are
legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void
the warranty.
N0008588 1.0
Contents
North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Enhanced 911 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Radio-frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
International Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Nortel Networks WLAN Handsets 2210/2211 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Acronyms used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Network configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
WLAN Handset 2210/2211 firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
WLAN IP Telephony Manager 2245 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
WLAN IP Telephony Manager 2245 firmware upgrade . . . . . . . . . . . . . . . . . . . . . 36
Feature Packaging/Set Emulation Model, IT Type and Release Number . . . . . . . . . . 37
Roaming and handover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
APs on the same subnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
APs on different subnets using WSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Mobility across different subnets when using DHCP . . . . . . . . . . . . . . . . . . . . . . 38
Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
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Installation and Configuration Guide
10 Contents
Network planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
IP address planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
IP addressing with DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Programming Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
WLAN IP Telephony Manager 2245 installation . . . . . . . . . . . . . . . . . . . . . 41
Preparing to install the WLAN IP Telephony Manager 2245 . . . . . . . . . . . . . . . . . . . . 41
Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Pre-installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Mounting the WLAN IP Telephony Manager 2245 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Wall-mounting the WLAN IP Telephony Manager 2245 . . . . . . . . . . . . . . . . . . . . 42
Rack-mounting the WLAN IP Telephony Manager 2245 . . . . . . . . . . . . . . . . . . . . 43
Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Connecting the power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Removing a WLAN IP Telephony Manager 2245 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
WLAN IP Telephony Manager 2245 configuration . . . . . . . . . . . . . . . . . . . 45
Connecting to the WLAN IP Telephony Manager 2245 . . . . . . . . . . . . . . . . . . . . . . . . 45
Connecting through a serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connecting through a Telnet session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Configuring the WLAN IP Telephony Manager 2245 . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring the SVP-II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Changing the password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Saving the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Checking the system status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
WLAN Handsets 2210/2211 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 55
WLAN Handsets 2210/2211 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
WLAN Handsets 2210/2211 functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Wired Equivalent Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Loss of signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Jitter buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
RTP and RTCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
IP Phone 2004 mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Configuring the WLAN Handsets 2210/2211 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Opening and using the Admin Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Making an alphanumeric string entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Admin Menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
NetLink SVP-II System menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Feature and key assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
IP Address menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
ESSID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
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Contents 11
License Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Restore Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Site Survey mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Regulatory Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Terminal type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
OAI on/off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Downloading the WLAN handset firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Pre-download checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Downloading the firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Programming the WLAN Handsets 2210/2211 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Programming the Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configuring the idle state display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Troubleshooting the WLAN IP Telephony Manager 2245 . . . . . . . . . . . . . . . . . . . . . . 71
Error Status screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Network Status screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Software Version Numbers screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Duplex mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Feature limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Syslog Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Appendix A: Compatible Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Appendix B: WLAN Application Gateway 2246. . . . . . . . . . . . . . . . . . . . . . 79
WLAN Application Gateway 2246 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Physical description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Preparing to install the WLAN Application Gateway 2246 . . . . . . . . . . . . . . . . . . . . . . 81
Required Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Pre-installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Mounting the WLAN Application Gateway 2246 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Wall-mounting the WLAN Application Gateway 2246 . . . . . . . . . . . . . . . . . . . . . . 82
Rack-mounting the WLAN Application Gateway 2246 . . . . . . . . . . . . . . . . . . . . . 82
Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Connecting the power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Connecting to the Application Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Connecting through the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Connecting through an RS-232 port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Connect through a modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Connecting to the WLAN Application Gateway 2246 . . . . . . . . . . . . . . . . . . . . . . . . . 86
Connecting through a serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Installation and Configuration Guide
12 Contents
Configuring the WLAN Application Gateway 2246 . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Configuring the OAI Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Configuring the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Continuing configuration through Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Viewing system status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Certification testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Updating software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Planning Worksheet for WLAN Handsets 2210/2211 . . . . . . . . . . . . . . . . . . . . . 106
Freeing the serial port for administrative purposes . . . . . . . . . . . . . . . . . . . . . . . 107
Appendix C: Testing the WLAN Handsets 2210/2211 . . . . . . . . . . . . . . . . 109
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Testing calls and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Testing signal strength with the WLAN handsets . . . . . . . . . . . . . . . . . . . . . . . . 109
Appendix D: Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Site survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Site Survey mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Site certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Conducting an effective site survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Connecting through Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Configuring the Telephone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Deleting a WLAN Handset 2210 or 2211 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Searching for a WLAN Handset 2210/2211 . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Programming a feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Setting or changing a password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Viewing network status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Viewing Telephone Line Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Viewing software versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
WLAN Application Gateway 2246 certification . . . . . . . . . . . . . . . . . . . . . . . 101
Wireless handset certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Software updates on MOG700 systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
TFTP software updates for MOG600 Systems . . . . . . . . . . . . . . . . . . . . . . . 104
Network usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Mobility requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Physical site study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Walk-through and survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
RF transmission testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Solving coverage issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Solving overlap issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Installation and Configuration Guide
Figures
Figure 1 Basic network configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 2 WLAN IP Telephony Manager 2245 front panel . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 3 NetLink SVP-II System menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 4 Network Configuration screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 5 SVP-II Configuration screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Figure 6 Change Password screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Figure 7 SVP-Configuration screen with reset prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Figure 8 Telnet screen after reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 9 IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Figure 10 WLAN Handset 2210 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Figure 11 System Status Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Figure 12 Network Status screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Figure 13 Software Version Numbers screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Figure 14 Model MOG6xx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Figure 15 MOG7xx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Figure 16 WLAN Application Gateway 2246 connection through the LAN . . . . . . . . . . . . . 84
Figure 17 RS-232 cable connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Figure 18 WLAN Application Gateway 2246 connection through a modem . . . . . . . . . . . . 85
Figure 19 Cable to port connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Figure 20 NetLink OAI System menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Figure 21 OAI Box Configuration screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Figure 22 Network Configuration screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Figure 23 NetLink OAI System screen with added options . . . . . . . . . . . . . . . . . . . . . . . . 92
Figure 24 Telephone Line configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Figure 25 Feature programming screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Figure 26 Change password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Figure 27 System Status Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Figure 28 Network Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Figure 29 Telephone Line Status screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Figure 30 Software Versions screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Figure 31 TFTP Server Download Configuration screen . . . . . . . . . . . . . . . . . . . . . . . . . 105
Figure 32 Sample AP placement diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Figure 33 Channel assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
13
Installation and Configuration Guide
14 Contents
Installation and Configuration Guide
Tables
Table 1 DHCP options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Table 2 Roaming and handover capabilities summary . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Table 3 Handset functions available in idle and offhook states . . . . . . . . . . . . . . . . . . . . 56
Table 4 IP Phone 2004 mapping to the wireless handsets . . . . . . . . . . . . . . . . . . . . . . . 60
Table 5 Keys to enter non-numeric characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Table 6 Admin Menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Table 7 WLAN IP Telephony Manager 2245 active alarms and actions . . . . . . . . . . . . . 72
Table 8 SVP-compliant APs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Table 9 Model numbers with maximum number of users . . . . . . . . . . . . . . . . . . . . . . . . 79
Table 10 Pins on the connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Table 11 Software files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Table 12 WLAN Handset 2210/2211 Planning Worksheet . . . . . . . . . . . . . . . . . . . . . . . 106
15
Installation and Configuration Guide
16 Contents
Installation and Configuration Guide
Preface
This section includes the following general information:
• “Before you begin” on page 17
• “Symbols used in this guide” on page 18
• “Text conventions” on page 18
• “Acronyms used in this guide” on page 20
• “Related publications” on page 25
17
Warning: Ensure that you make a complete backup of your data before attempting to
upgrade your system. Refer to the upgrade guide that comes with the upgrade package for
instructions about upgrading the Business Communications Manager software from one
version to another.
Note: Hardware: BCM200 and BCM400 hardware is shipped with 3.0 or newer
software, only.
Before you begin
This guide is intended for these audiences:
• the installer who performs the initial configuration of the system
• the operator who manages the overall telephony operations of the system
• the system administrator who manages the data and network operations of the system
This guide assumes the following:
• There is an existing plan outlining the telephony and data requirements for your Business
Communications Manager system.
• The Business Communications Manager is installed and initialized, and all hardware appears
to be working. External lines and wiring for terminals and sets are connected to the appropriate
media bay modules on the Business Communications Manager. All required keycodes have
been entered.
• All operators have a working knowledge of the Windows operating system and graphical user
interfaces.
• Operators managing the data portion of the system are familiar with network management and
applications.
Installation and Configuration Guide
18 Preface
Symbols used in this guide
This guide uses symbols to draw your attention to important information. The following symbols
appear in this guide:
Caution: Caution Symbol
Alerts you to conditions where you can damage the equipment.
Danger: Electrical Shock Hazard Symbol
Alerts you to conditions where you can get an electrical shock.
Warning: Warning Symbol
Alerts you to conditions where you can cause the system to fail or work improperly.
Note: Note Symbol
A Note alerts you to important information.
Tip: Tip Symbol
Alerts you to additional information that can help you perform a task.
Security Note: This symbol indicates a point of system security where a default should
be changed, or where the administrator needs to make a decision about the level of
!
security required for the system.
Text conventions
This guide uses the following text conventions:
angle brackets (< >) Indicates that you choose the text to enter based on the description
bold Courier text
inside the brackets. Do not type the brackets when entering the
command.
ping
Example: If the command syntax is:
you enter: ping 192.32.10.12
Indicates command names and options and text that you need to enter.
Example: Use the
Example: Enter
dinfo command.
show ip {alerts|routes}.
<ip_address>
italic text Indicates book titles
N0008588 1.0
Preface 19
plain Courier
text
FEATURE
HOLD
Indicates command syntax and system output, for example, prompts
and system messages.
Example:
Set Trap Monitor Filters
Indicates that you press the button with the coordinating icon on
whichever set you are using.
RELEASE
Nortel Networks WLAN Handsets 2210/2211
Each of the WLAN Handsets 2210/2211 has a user guide that explains the specific feature access
for the handsets. Information about using the features of the WLAN Handsets 2210/2211 is
contained in the Nortel Networks WLAN Handset 2210/2211 User Guide.
In this document, the following handsets are referred to generically as “WLAN handsets”:
• Nortel Networks WLAN Handset 2210
• Nortel Networks WLAN Handset 2211
The WLAN Handsets 2210/2211 are very similar. The differences are the following:
• The WLAN Handset 2211 is slightly larger and more rugged than the WLAN IP Handset
2210. It is more suitable in an environment where it might be knocked or bumped (for
example, in a warehouse). The WLAN Handset 2210 is sleeker, smaller, and lighter and is
more suitable for an office-type environment.
• The WLAN Handset 2211 has a slightly larger battery pack, although the battery life is the
same for both models.
• The WLAN Handset 2211 supports the Push-To-Talk (PTT) feature. PTT is not available on
the WLAN Handset 2210.
• The WLAN Handset 2210 does not have an adjustable ringer volume.
IP telephones
This document references Nortel Networks IP Phone 2004. The IP Phone 2004 has a user card that
explains the buttons on the device, including the
the display on the phone. The Telephone Feature User Guide can be used with this telephone, as
most Business Communications Manager (BCM) features can be accessed from this telephone.
The IP Phone 2004 also has a display menu that provides quick access to listed features.
The WLAN Handsets 2210/2211 have a separate feature card that provides a quick reference for
accessing the system through the handset. The card also explains how to access the BCM features
allowed by the system. Features can be accessed either by entering the code on the dialpad or by
using the menu on the handset display.
Information about configuring IP telephones is contained in the IP Telephony Configuration
Guide.
Installation and Configuration Guide
Feature button, which is a softkey located under
20 Preface
Acronyms used in this guide
This guide uses the following acronyms:
AAL Analog Access Lines
ACD Automated Call Distribution
AH Authentication Header
ANSI American National Standards Institute
API Application Program Interface
ARP Address Resolution Protocol
ASM Analog station module
ATA (or ATA2) Analog Terminal Adapter
AUI Attachment Unit Interface
AWG American Wire Gauge
BERT Bit Error Rate Test
BC committed burst
BE excess burst
BIOS Basic Input Output System
BKI Break-in
BLF Busy Lamp Field
BootP Bootstrap Protocol
BRI Basic Rate Interface
BRU Backup and Restore Utility
CAA Centralized Auto Attendant
CAC Equal Access Identifier Code (carrier code)
CAP Central Answering Position (T7316E+KIM or M7324+CAP modules)
CDP Coordinated Dialing Plan
CHAP Challenge-Handshake Authentication Protocol
CIC Carrier Identification Code
CIR Committed Information Rate
CLID Calling Line Identification
COPS Common Open Policy Service
COS Class of Service
CSMA/CD Carrier Sense Multiple Access/Collision Detection
CSU Channel Service Unit
N0008588 1.0
Preface 21
CTE Connected Telecommunications Equipment
CVM Centralized Voice Mail
DAL Digital Access Lines
DASS2 Digital Access Signaling System Number 2
DCE Data Communications Equipment
DCOM Distributed Component Object Model
DECT Digital enhanced cordless telecommunications or Digital European
cordless telephone
DES Data Encryption Standard
DHCP Dynamic Host Configuration Protocol.
DID Direct Inward Dial
DiffServ Differentiated Services
DIMM Dual In-line Memory Module
DISA Direct Inward System Access
DLCI Data Link Connection Indentifier
DLCMI Data Link Control Management Interface
DN Directory Number
DNS Domain Name Service (DNS)
DPNSS Digital Private Network Signalling System
DRT Delayed Ring Transfer
DSCP Diff-Serv Code Point
DSP Digital Signal Processor
DSS Direct Station Set (also referred to as an auto dial key)
DTE Data Terminal Equipment
DTM Digital Trunk Module
DTMF Dual Tone Multifrequency.
EBN Egress Border Node
EDO Extended Data-Out
EF Expedited Forwarding
eKIM enhanced Key Indicator Module
EN Edge Node
ES End Station
ESP Encapsulated Security Payload
FDD Full Double Density
FQDN Fully Qualified Domain Name
Installation and Configuration Guide
22 Preface
FTP File Transfer Protocol
GATM Global Analog Trunk Module
HDLC High-level Data Link Control
HF Handsfree
HLC Home Location Code (UDP dialing)
HS Hospitality services
HTTP Hypertext Transfer Protocol
HTTPS Hypertext Transfer Protocol Secured
IBN Ingress Border Node
I/C Intercom feature button
ICCL ISDN Call Connection Limitation
ICMP Internet Control Message Protocol
IETF Internet Engineering Task Force.
IP Internet Protocol
IF Input Filter
IPCP IP Control Protocol
IPSec Internet Protocol Security
IPX Internetwork Packet Exchange
IRQ Interrupt Request
ISDN Integrated Services Digital Network
ISO International Organization for Standardization
ISP Internet Service Provider
ITU-T International Telecommunication Union-Telecommunication
Standardization Sector (formerly CCITT)
IVR Interactive Voice Response
KIM Key Indicator Module
LAN Local Area Network
LCD Liquid Crystal Display
LCP Link Control Protocol
LM LAN Manager
LQR Link Quality Rate
MAC Media Access Control
MAU Media Access Unit
MCDN Meridian Client Defined Network (PRI SL-1)
MD5 Message Digest algorithm
N0008588 1.0
MLPPP Multi-Link Point-to-Point Protocol
MPPC Microsoft Point to Point Compression
MSC Media Services Card
MS-PEC Media Services Processor Expansion Card
MWI Message Waiting Indicator
NAT Network Address Translation
NBMA Non Broadcast Multi-Access
NCRI Network Call Redirection Information
NIC Network Interface Card
NTLM NT LAN Manager
NNTP Network News Transfer Protocol
OPX Off Premises Extension.
OSI Open Service Interconnection
OSPF Open Shortest Path First
Preface 23
PAP Password Authentication Procedure
PBX Private Branch Exchange.
PCI Peripheral Component Interconnect Slot
PDD Partial Double Density
PDN Public Data Network
PFS Perfect Forward Secrecy
PHB Per Hop Behavior
POF Packet Output Filter
POP3 Post Office Protocol
PPP Point-to-Point Protocol
PPPoE Point-to-Point Protocol over Ethernet
PPTP Point-to-Point Tunneling Protocol
PRI Primary Rate Interface
PSTN Public Switched Telephone Network
PVC Permanent Virtual Circuit
QoS Quality of Service
QOTD Quote of the day server
QSIG Q reference point signalling
RAS Remote access service
RIP Routing Information Protocol
RLR Receive Loudness Rating
Installation and Configuration Guide
24 Preface
RPC Remote Procedure Call
RTP Realtime Transport Protocol
SAP Service Advertising Protocol
SAPS Station Auxiliary Power Supply
SDRAM Synchronous Dynamic Random Access Memory
SHA Secure Hash Algorithm
SLA Service Level Agreement
SLR Send Loudness Rating
SMB Server Message Block
SMDS Switched Multimegabit Data Service
SMTP Simple Mail Transfer Protocol
SNMP Simple Network Management Protocol
SPID Service Profile Identifier
SR Static Route
SS Static Service
SSL Secure Sockets Layer
STP Shielded Twisted Pair
SUNNFS SUN Network File System
TAPI Telephony Application Program Interface
TCP/IP Transmission Control Protocol/Internet Protocol
TE Terminal Equipment
TEI Terminal Endpoint Identifier
TFTP Trivial File Transfer Protocol
TOS Type of Service.
TPE Twisted Pair Ethernet
TTL time-to-live
UNISTIM Unified Networks IP Stimulus
UDP User Datagram Protocol or Universal Dialing Plan
VLAN Virtual Local Area Network
Vo I P Vo i c e o v e r I P
VPN Virtual Private Networks
WAN Wide Area Network
WFQ Weighted Fair Queuing
WINS Windows Internet Name Service
N0008588 1.0
Related publications
In addition to the Programming Operations Guide, the Business Communications Manager
documentation suite contains the following documents:
• Management User Guide
• Telephony Features Handbook
• Installation and Maintenance Guide (BCM1000 and BCM400/200)
• IP Telephony Configuration Guide
• CallPilot Manager Set Up and Operation Guide
• CallPilot Reference Guide
• CallPilot Quick Reference Guide
• CallPilot Programming Record
• CallPilot Message Networking Set Up and Operation Guide
• CallPilot Message Networking User Guide
• CallPilot Unified Messaging Installation and Maintenance Guide
• CallPilot Desktop (Unified) Messaging Quick Reference Guide
• Software Keycode Installation Guide
• Call Center Set Up and Operation Guide
• Call Center Agent Guide
• Call Center Supervisor Guide
• Call Center Reporting Set Up and Operation Guide
• LAN CTE Configuration Guide
• Personal Call Manager User Guide
• Call Detail Recording System Administrator Guide
• Analog Telephone User Guide
• CallPilot Fax Set Up and Operation Guide
• CallPilot Fax User Guide
• Interactive Voice Response Installation and Configuration Guide (IVR)
Preface 25
From the Business Communications Manager 3.6 Documentation CD, you can also access a
number of telephone and accessory quick-reference cards.
If you operate a multi-site BCM network, you can use the Network Configuration Manager to
provide centralized configuration and management operations. The documentation for this tool
can be found on the Network Configuration Manager CD, which includes the software and the
following documentation.
• Network Configuration Manager Installation Guide
• Network Configuration Manager Administration Guide
• Network Configuration Manager Client Software User Guide
• Network Configuration Manager Reference Guide
Installation and Configuration Guide
26 Preface
N0008588 1.0
How to get help
If you do not see an appropriate number in this list, go to www.Nortelnetworks.com/support.
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone: 1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website: http://www.nortelnetworks.com/support
Presales Support (CSAN)
Telephone: 1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
27
Telephone:
* European Freephone 00800 800 89009
European Alternative/
United Kingdom +44 (0)870-907-9009
Africa +27-11-808-4000
Israel 800-945-9779
* Note: Calls are not free from all countries in Europe, Middle East or Africa
Fax: 44-191-555-7980
email: emeahelp@nortelnetworks.com
CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone: 1-954-858-7777
email: csrmgmt@nortelnetworks.com
APAC (Asia Pacific)
Technical Support - CTAS
Telephone: +61-2-870-8800
Fax: +61 388664644
email: asia_support@nortelnetworks.com
In-country toll free numbers
Australia 1800NORTEL (1800-667-835)
China 010-6510-7770
Installation and Configuration Guide
28 How to get help
India 011-5154-2210
Indonesia 0018-036-1004
Japan 0120-332-533
Malaysia 1800-805-380
New Zealand 0800-449-716
Philippines 1800-1611-0063
Singapore 800-616-2004
South Korea 0079-8611-2001
Taiwan 0800-810-500
Thailand 001-800-611-3007
Service Business Centre & Pre-Sales Help Desk +61-2-8870-5511
N0008588 1.0
Overview
Description
The Nortel Networks Wireless Local Area Network Handsets 2210 and 2211 (WLAN Handsets
2210/2211) operate over an 802.11b wireless Ethernet LAN providing users a wireless Voice over
IP (VoIP). The WLAN Handsets 2210/2211 emulate the Nortel Networks IP Phone 2004 to
provide the VoIP functionality.
To be able to connect to the Business Communications Manager (BCM), the WLAN Handsets
2210/2211 must be supplied with the Internet Protocol (IP) address of the Nortel Networks WLAN
IP Telephony Manager 2245 and, optionally, a Trivial File Transfer Protocol (TFTP) Server. The
WLAN Handsets 2210/2211 accept IP address configuration parameters either from manual
configuration or from a Dynamic Host Configuration Protocol (DHCP) Server. DHCP automatic
discovery mode provides WLAN IP Telephony Manager 2245 and TFTP Server IP addresses to
the WLAN Handsets 2210/2211. In addition, DHCP allows the Unified Manager (UM) and BCM
Monitor to recognize the WLAN Handsets 2210/2211 as such. The BCM can be the DHCP Server,
or a separate DHCP Server can be installed in the network.
29
The 802.11b protocol provides no mechanism for differentiating audio packets from data packets.
The WLAN IP Telephony Manager 2245 provides a Quality of Service (QOS) mechanism that is
implemented in the WLAN Handsets 2210/2211 and the Access Points (APs) to enhance voice
quality over the wireless network. The WLAN IP Telephony Manager 2245 gives preference to
voice packets over data packets on the wireless medium, increasing the probability that all voice
packets are transmitted efficiently and with minimum or no delay.
The WLAN Handsets 2210/2211 use the TFTP Server to update the wireless telephone firmware
over the 802.11b WLAN.
Note: In this document, Nortel Networks WLAN IP Telephony Manager 2245 refers to
the SpectraLink Voice Priority (SVP) Server.
Note: For the purposes of this book, it is assumed that site planning and deployment is
complete. A general description of the process is provided. This can assist you when
troubleshooting. See “Appendix D: Provisioning” on page 113.
Network configuration
There are many possible configurations for a WLAN IP Telephony network. A typical
configuration is shown in Figure 1 on page 30.
Overview
30
Figure 1 Basic network configuration
The basic WLAN IP Telephony network consists of the following components:
• BCM (call server)
• TFTP Server (optional)
• DHCP Server (optional)
• WLAN IP Telephony Manager 2245
• WLAN Handset 2210/2211
• Access Point (AP)
BCM
To support the WLAN Handsets 2210/2211, the BCM system must run Release 3.6.1 (patch) or
later software versions. BCM systems with 3.6 or earlier software versions must be upgraded to
support the handsets.
TFTP Server
A TFTP Server distributes firmware to the WLAN Handsets 2210/2211 and WLAN IP Telephony
Manager 2245. It can reside on a different subnet than the BCM and APs. The TFTP Server can be
located on either side of the firewall.
Overview
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