Nortel Networks MICS-XC User Manual

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MICS-XC Norstar-Companion Installer Guide

Norstar, Meridian and Companion are trademarks of Northern Telecom

1-800-4 NORTEL

www.nortel.com/norstar

P0881594 Issue 01

Printed in Canada

Table of Contents

Regulations 1

Federal Communications Commission (U.S. only) 1 Companion Base Stations 1 Activation (U.S. only) 1 Safety 2

Norstar Companion basics 3 What’s new with Norstar 7

New features 7

Hunt Groups 7 Wireless call pickup features 7 Wireless Portable Language Selection 8 Wireless Call Forward No Answer enhancement 8 Wireless Twinning enhancement 8

Planning the installation 9

Planning checklist 9 Required equipment and supplies 9 Configuring Station Modules 9 Configuring expansion modules 10

On a mini system 11 On a midi system 11 On a maxi system 13 On a mega system 14

ICS numbering 16

Installation 19

Installation checklist 19 Connecting expansion modules 20 Installing Remote Power Interconnect (RPI) units 20

Mounting the RPI unit 22 Wiring the RPI 24 RPI Connector Overview 25

Installing Base Stations 31

Positioning a Base Station 32

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Mounting a Base Station 33 Installing portable telephones 36 Installing external antennas and lightning surge arrestors 37

Planning for an outdoor external antenna 40

Installing a lightning surge arrestor 41

Powering up the system 45 Programming 47

Programming overview 47 Programming tools 50

A Norstar telephone 50

The programming overlay 50

The Norstar display buttons 52

Special characters on the display 52

The Norstar Programming Record 53

Exiting programming 53

Viewing your programming updates 53

Entering numbers 53 Template defaults 54 Passwords defaults 54 System prgrming defaults 55 Startup programming 55

Performing Startup 55

Changing the default template 56 Entering programming 56

Entering programming for installers 57

Entering programming for system coordinators 57

Entering programming using other passwords 58 Norstar features 58

Portable features 58 Registration password 59

Changing the Registration password 59 Companion programming 61

Registration 61

Radio data 63

System logical identiﬁer (LID) 67 Software keys (U.S. only) 68

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Registering individual portables 73

Registering the C3050 73

C3050 Icons 73 To register the C3050 73 To conﬁrm that the C3050 is registered 75

Deregistering the C3050 76

To deregister the C3050 76

Measuring RSSI for a C3050 77

To measure undirected RSSI 77 Measuring directed RSSI 77

Registering the C3020 (Canada only) 79

To register the C3020 79

Deregistering the C3020 (Canada only) 81

To deregister the C3020 81

Measuring RSSI for a C3020 (Canada only) 82

Measuring undirected RSSI 82 Measuring directed RSSI 83 Measuring directed RSSI using your portable 84

After registering the portables 84

Testing 87

Testing the Companion portable telephones 87 Testing the Base Stations 87 Testing the system coverage 88

Table of Contents /

iii

Troubleshooting 89

Problems with a portable telephone 89 Problems with a Base Station 89

Replacing a Base Station 91

Verifying Radio Credits (U.S. only) 92 Problems with an RPI 93 Problems with wireless communication 94

Obtaining a Recovery Key (U.S. only) 94

Obtaining a Regression Key (U.S. only) 94

Alarm codes 95

Event messages 100

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Specifications 107

Norstar Companion system components 107

Remote Power Interconnect 107 Base Station 108

Upgrading your system 111

Adding Companion to a mini, midi, maxi, or mega system 111

Upgrading an RPI-8 to an RPI-16 111

Glossary 113 Index 121

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Regulations

Federal Communications Commission (U.S. only)

The Federal Communications Commission (FCC) has designated UTAM Inc. to manage the installation and relocation of Unlicensed Personal Communication Services (UPCS). This includes Norstar Companion Base Stations and Portable Telephones.

Companion Base Stations

The radiated and conducted emissions of the Companion Base Station radios must not exceed the requirements for digital cordless telephones as outlined in FCC Part 15-subpart D (DOC RSS-130 documents in Canada). Do not install the Base Station in ducts, plenums, or hollow spaces used to transport environmental air.

Note:

In Canada, Base Stations may be installed where the duct, plenum or hollow space is created by a suspended ceiling having lay-in panels or tiles, in accordance with CE Handbook Rule 60-402.

Activation (U.S. only)

Wireless communication on a Companion system cannot be activated until installation at its authorized location is verified and approved by UTAM Inc. This system is equipped with an automatic mechanism for disabling wireless operation in the event it is moved outside the area where its operation has been approved by UTAM Inc. This mechanism complies with FCC requirements.

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Safety

Do not connect the administration set or Base Stations directly to a CO line.

Doing so may result in equipment damage.

The Norstar administration set and Base Stations must not be used as off-premises equipment.

Installers must check the lightning surge arrestors at the cable entry point to the building with special attention to the grounding. Report any problems to your telephone company in writing.

Do not install Norstar administration sets and Base Stations outside of the building because they are not lightning protected.

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Norstar Companion basics

Norstar Companion provides mobility in the workplace. With Companion, your telephone can go with you, allowing you to make and receive calls while on the move. Calls that used to ring just at your desk can also appear and ring at your portable (this is called twinning). Twinning works provided that the portable is assigned the desk telephone DN as an Answer DN. Wireless twinning is improved by assigning the same answer key to your Norstar desk telephone and to your wireless portable telephone.

The portable telephones can access most Norstar business features such as call forward, call transfer, conferencing, and voice mail. Companion on Norstar consists of four main components:

ICS and Norstar XC software

manages the telephone traffic between Companion Base Stations and portable telephones. Base Stations are connected to the ICS in the same way as Norstar sets. Companion portable telephones are registered on the system and do not take up any ports on the system. Up to 60 portable telephones and up to 32 Base Stations (32 cells) can be connected to the system.

Companion Base Stations

throughout the coverage area to send and receive calls between the portable telephones and the ICS. The Base Stations use advanced digital radio technology and support handoff and roaming within the coverage area which can be up to 160,000 square meters (three million square feet) when using the maximum number of Base Stations.

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- Norstar XC software

- Base Stations are positioned

/ Norstar Companion basics

Before the Base Stations can be used in the United States, UTAM codes must be obtained and entered using an administration terminal or Norstar Remote Utilities (NRU). See “Software keys (U.S. only)” on page 68 for more detailed information.

Companion Portable Telephones

- The portable telephones used with your Norstar system are small, lightweight units with fully digital performance to provide clear voice quality. Companion portable telephones feature a three line, 16character, alphanumeric display. For more information on the portable used with your MICS XC system, refer to the

Companion Portable Telephone User Guide

that is supplied

with it.

Before the portables can be used in the United States, portable credits must be obtained. See “Software keys (U.S. only)” on page 68

Administration and Maintenance Tools

- Programming of the Companion system is easily and quickly done through an M7310 or M7324 digital telephone set. You can assign portable telephones to the system, check Base Station parameters, and enable and disable registration.

System programming can also be done using Norstar Remote Utilities (NRU) software on a personal computer (PC).

Companion Diagnostic Software allows diagnostics to be run on the wireless system and can be done either locally or remotely via a PC.

Norstar Voice Mail

- If you are using Norstar Voice Mail with your Companion system, Version 3.0 is recommended as a minimum Voice Mail software version.

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Norstar Companion basics / 5

Note:

Versions 4.0 and 5.0 are also supported.

For information on how to access Norstar Voice Mail using your Norstar Companion portable, refer to the

Telephone Feature Card

that is supplied with it.

Portable

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MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

What’s new with Norstar

New features

Norstar introduces Hunt Groups capability plus two new features including two wireless call pickup features, Directed Call Pickup and Group Pickup, and wireless Portable Language Selection. Enhancements have been made to wireless Call Forward No Answer and wireless Twinning.

For a complete list of other features supported on Companion portables refer to the

Coordinator Guide

Hunt Groups

Your Norstar system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar sets that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. For information about which features are affected by Hunt Groups see the

Coordinator Guide

MICS-XC Norstar-Companion System

For information on how to program Hunt Groups see the

Modular ICS System Coordinator Guide

Wireless call pickup features

The wireless call pickup features allow portable handset users to use a feature code to answer internal or external calls which are ringing at other sets. Two types of wireless call pickup are supported:

Directed Call Pickup

Directed Call Pickup allows you to answer any telephone that is ringing in your Norstar system by entering a feature code

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide

/ What’s new with Norstar

and specifying that set’s DN. For more information see the

MICS-XC Norstar-Companion System Coordinator Guide

Group Pickup

Group Pickup allows the portable user to answer a call ringing on another set in the same pickup group by entering a feature code. For more information see the

Companion System Coordinator Guide

MICS-XC Norstar-

Wireless Portable Language Selection

This feature allows you to change the language of the prompts controlled by the ICS as they appear on the portable’s display, including both the display prompts and voice prompts from voice mail.

Norstar supports English, French and Spanish. For more information see the

Coordinator Guide

MICS-XC Norstar-Companion System

Wireless Call Forward No Answer enhancement

This enhancement stops the Companion portable from ringing when the call has been forwarded to its new destination. The portable user can still answer the call, but it does not ring. For more information see the

System Coordinator Guide

MICS-XC Norstar-Companion

Wireless Twinning enhancement

Wireless twinning is improved by assigning the same answer key to your Norstar desk telephone and to your wireless portable telephone.

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Planning the installation

Planning checklist

Verify that you have approval from UTAM Inc. (U.S.

only)

Verify that a site planner determined Base Station locations and recorded them in the

Required equipment and supplies

Companion portable telephones

Companion Base Stations

Companion Remote Power Interconnect device

Companion ID Labels (See “Step 1: Obtain the

Companion ID” on page 69.)

Configuring Station Modules

When installing wireless capabilities, use only the last two (or highest numbered) ports for connecting the Companion Base Stations.

Provisioning Record

Each Station Module allows you to connect up to 16 additional Norstar telephones to the system.

Maximum number of Norstar telephones on a system

mini midi maxi mega

ICS SM3 SM4 SM5 SM6 SM7 SM8 SM9 SM10 SM11 SM12

48 64 80 96 112 128 144 160 176 192

Each Station Module that is used for Norstar Companion allows you to connect up to 16 Base Stations to the system.

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Maximum number of Norstar Companion Base Stations on a system

mini

ICS SM3 SM4 SM7 SM8 SM13 SM14

midi maxi mega

16 32 16 32 16 32

Configuring expansion modules

With the addition of an Expansion Cartridge or a Combo Cartridge in the ICS, you can add Trunk Modules and/or Station Modules to increase your system capacity.

Previous users of the Norstar 0X32 system should note that the Key Service Unit (KSU) has been renamed the Integrated Communication System (ICS).

Installed in ICS

XC system

Combo cartridge (6-port + Services) (maxi)

Combo and 6-port cartridges (mega)

Two Combo cartridges (mega) 6 12* 12 Two 6-port cartridges (mega) 6 12* 12

*The last two ports are reserved for Companion use only.

Note:

For each type of expanded system above, Norstar

Additional modules allowed

Trunk Station Maximum

6 6 6

6 12* 12

Companion capability is supported. For wireless capability you must install MICS-XC software.

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Planning the installation /

On a mini system

Note:

Port 1 and 2 are on the ICS.

On a “mini” or non-expanded system, port 1 on the ICS (station ports 101 to 132) is used for both Base Stations and Norstar sets. No fiber ports are used since no Station Module is required. Directly connect your Base Stations or Norstar sets to port 1 on the ICS via a wiring distribution panel.

On a midi system

On midi and maxi systems, the highest numbered ports can be used for

both

Base Stations and Norstar sets. Therefore, sets and Base Stations can share the two highest numbered fiber ports.

A system expanded to 4 ports (midi size) includes one 2-port expansion cartridge with fiber ports numbered 3 and 4, and 1 and 2 on the ICS. The Base Stations

must

be physically connected (via a Station Module) to fiber ports 3 and 4 only. If only one Station Module supporting Base Stations is required, connect it to the highest-numbered port (port 4).

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Two-port Expansion Cartridge

ICS (modules 1 and 2) TM4 SM3

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Planning the installation /

On a maxi system

A system expanded to 8 ports (maxi size) includes one 6-port expansion cartridge with fiber ports numbered 3 to 8, and 1 and 2 on the ICS. The Base Stations

must

be physically connected (via a Station Module) to fiber ports 7 and 8 only.There is a maximum number of two Station Modules per Base Station. See “Six-port Expansion Cartridge with Companion” on page 13.

If only one Station Module supporting Base Stations is required, connect it to the highest-numbered port (port 8).

Tip -

If Both ports 7 and 8 are used for connecting Station Modules supporting Base Stations, connect Trunk Modules starting at port 6 and working down. Connect Station Modules (for Norstar desk sets) beginning at port 3 and working up.

Six-port Expansion Cartridge with Companion

TM8

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide

SM3 SM4 SM5 SM6ICS (modules 1 and 2)

SM7

/ Planning the installation

On a mega system

Keep in mind that 10 station modules is the limit for regular Norstar sets, and 2 station modules for Companion Base Stations is the limit on an XC configuration.

For example, a system expanded to 14 ports (mega size) includes two 6-port expansion cartridges with fiber ports numbered 3 to 14 on the expansion cartridges, and 1 and 2 on the ICS. The Base Stations must be physically connected to fiber ports 13 and 14 only. See “12-port Expansion Cartridge with Companion” on page 15.

Tip -

In the fully expanded mega configuration, Station

Modules 13 and 14 are reserved for Base Stations only.

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

12-port Expansion Cartridge with Companion

Planning the installation / 15

Fiber Cable Guide

ICS (modules 1 and 2)

SM6 SM5

SM4 SM3

TM8 TM7

(max. 7 modules per power bar)

To Ac outlet

Note 1: Station modules 13 and 14 are used for Companion capability only. See your Norstar Companion Installer Guide for more detail.

Note 2: Using a 2 or 3 row layout is acceptable. The layout depends on the available wall space.

(max. 7 modules per power bar)

SM14 SM13 SM12 SM11 SM10 SM9

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Routing fiber cables

6-port Expansion Cartridge

Upward routed fiber cable

Downward routed fiber cable

Fiber cable

guide

loose cables

ICS numbering

Non-expanded system (ICS alone) numbering

Module # Lines Line

ICS (#2) 001-

ICS (#1) — — — — 21-52 53-84 101-

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

ports

201-248 — — — — — — — — 637-696

048

B1 DN

B2 DN

DN ports

132

Base Station ports

101-132 637-696

Portable DN

Two-port Expansion Cartridge and ICS numbering

Planning the installation / 17

Expansion module #

#4 049-

#3 073-

ICS (#2) 001-

ICS (#1) — — — — 221-

Lines Line

ports

401-

072

412 301-

096

312 201-

048

248

B1 DN

269284

253268

B2 DN

333348

317332

DN ports

401416

301316

— — — — — — — — — —

252

285316

101132

Six-port Expansion Cartridge and ICS numbering

Expansion module #

#8 049-

#7 073-

#6 097-

#5 109-

#4 121-

#3 133-

ICS (#2) 001-

ICS (#1) — — — — 221-

Lines Line

ports

801-

072

812 701-

096

712 601-

108

612 501-

120

512 401-

132

412 301-

144

312 201-

048

248

B1 DN

333348

317332

301316

285300

269284

253268

B2 DN

461476

445460

429444

413428

397412

381396

DN ports

801816

701716

601616

501516

401416

301316

— — — — — — — — — —

252

349380

101132

Base Station ports

Portable DN

401-416 637-696

301-316 637-696

— — — —

Base Station ports

Portable DN

801-816 637-696

701-716 637-696

— — — —

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Twelve-port expanded system and ICS numbering

Expansion module #

#14 — — — — — — — — — — 1401-1416 637-696 #13 — — — — — — — — — — 1301-1316 637-696 #12 — — — — 397-

#11 — — — — 381-

#10 — — — — 365-

#9 — — — — 349-

#8 049-

#7 073-

#6 097-

#5 109-

#4 121-

#3 133-

ICS (#2) 001-

ICS (#1) — — — — 221-

Lines Line

072

096

108

120

132

144

048

ports

801812

701712

601612

501512

401412

301312

201248

B1 DN

412

396

380

364 333-

348 317-

332 301-

316 285-

300 269-

284 253-

268 — — — — — — — — — —

252

B2 DN

589604

573588

557572

541556

525540

509524

493508

447492

461476

455460

413444

DN ports

12011216

11011116

10011016

901916

801816

701716

601616

501516

401416

301316

101132

Base Station ports

— — — —

Portable DN

Tip -

Port 3 is the bottom fiber cable port on the two-port and the six-port Expansion Cartridge in slot 2. Port 9 is located on the leftmost Expansion Cartridge in slot 1.

Refer to the

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Modular ICS Installer Guide

for details.

Installation

Installation checklist

When installing a Norstar system with Companion components, follow this installation checklist:

mount the Integrated Communication System (ICS) and expansion modules (as required)

install the NVRAM Cartridge (if required)

install the ROM Software Cartridge

install the Expansion Cartridge and Trunk Cartridges (as required)

connect the expansion modules*

complete the wiring

install the emergency telephone(s)

install the Norstar telephones

install the single-line telephones

install the optional equipment

install the Remote Power Interconnect units*

install the Base Stations*

install the portable telephones*

install the external antennas and lightning surge arrestors*

power up the system

* Procedures that are specific to Companion are included in this document. For all other procedures, see the Modular ICS Installer Guide.

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Connecting expansion modules

Installation planning is required for Base Stations.

Before connecting any Station Modules required for Base Stations, please see “Configuring expansion modules” on page 10 for more information on the installation rules involved.

In order to keep the default port and extension numbering, connect Trunk Modules to the Expansion Cartridge beginning at the top and working down; connect Station Modules to the Expansion Cartridge beginning at the bottom and working up.

Installing Remote Power Interconnect (RPI) units

The RPI unit should have the DC backup power supplied by a UL listed UPS.

The UPS should have an output voltage rating of 44 to 52 V DC, with a maximum fault current limit of 6 A to protect the RPI’s output wiring. Otherwise, it may be necessary to use class 1 wiring.

The RPI units must always be installed inside a building.

The AC outlet powering the RPI should be installed near the equipment and should be easily accessible.

The length of the RPI cord, from the outside surface of the unit to the plug, should be a minimum of 1.3 m (4 1/ 2 ft.) and a maximum of 4.6 m (15 ft.).

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Installation / 21

RPI unit

There are two versions of the RPI unit: the RPI-8 BIX UL, which supports up to eight Base Stations; and the RPI-16 BIX UL, which supports up to 16 Base Stations. Each RPI has a connection board and either one (RPI-8 BIX UL) or two (RPI16 BIX UL) power supply units (PSUs). The maximum input power consumption of an RPI is 240 W. If a UPS 48 V DC backup source is used, the maximum input power requirement of the RPI is 135 W.

You can upgrade an RPI-8 BIX UL to an RPI-16 BIX UL by installing a second PSU to the RPI-8 BIX UL. See “Upgrading an RPI-8 to an RPI-16” on page 111.

If RPIs are distributed throughout the site, the number and type of RPIs depend on the placement and powering plan of the Base Stations.

To determine how many Base Stations and how many PSUs you need for the number of Base Stations, use the following table:

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RPI Requirements

Base Stations RPI-16 and RPI-8 required PSUs required

1–8 1 RPI-8 1 PSU 9–16 1 RPI-16 2 PSUs 17–24 1 RPI-16 and 1 RPI-8 3 PSUs 25–32 2 RPI-16 4 PSUs

Mounting the RPI unit

1. Position the screw holes for the RPI using the dimensions shown in the following figure.

RPI mounting holes

25 mm

(1 in.)

325 mm

(13 in.)

50 mm

(2 in.)

Keyholes

300 mm

(12 in.)

To provide adequate ventilation and to prevent overheating, leave a clearance of at least 125 mm (5 in.) around the RPI.

If you are mounting two RPIs, one above the other, leave a clearance of at least 300 mm (12 in.) between them to provide adequate ventilation and to prevent overheating.

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Installation / 23

Mount RPIs at least 300 mm (12 in.) from the ceiling.

2. Insert wall plugs in the holes.

3. Partially screw in two #10 50-mm (2-in.) screws for the keyholes.

4. Open the hinged cover with a screwdriver by pushing in and then down to release the catch on the right side. You can remove the cover by lifting it off its hinges.

Opening the RPI cover

5. Hang the RPI on the two keyhole screws and tighten them.

6. Install the remaining two screws.

7. Feed the power cord through the bottom of the RPI and route it through the clip and around the strain relief support as shown in the following figure.

8. Route the power cord to the input power socket just to the left of PSU 1. Connect the plug to the socket.

Note: Distinctive labeling of RPIs may help to diagnose any

future problems.

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RPI components

Jumper lead to PSU 2

Grounding plates

PSU 1 PSU 2

Up to 16 outputs

(TCM + power)

Strain relief support

(if equipped)

Power cord

Up to

inputs

(TCM)

Grounding strap

Ferrite rings Power supply cabling

Connection board

Clip

Unplug the RPI power cord.

Do not apply power to the RPI until its installation and wiring are complete.

The RPI-8, which has only one power supply unit, has grounding straps and plates fitted so it can be upgraded to an RPI-16 (see illustration “RPI components”).

Wiring the RPI

Do not run unprotected power cables outdoors.

The maximum two-way DC loop resistance for power pairs, including interconnections for each Base Station, is 90 ohms. You need one or two power pairs between the RPI and the Base Station, depending on the wire size of the power pairs and the distance between the Base Station and the RPI.

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Installation / 25

Maximum power cabling distance (approximate)

Depending on the size of cable you are using, you should remember the maximum cabling distances allowed between the RPI and the Base Station.

Wire size Single-pair Double-pair

0.6 mm (22 AWG) 450 m (1,500 ft.) 900 m (3,000 ft.)

0.5 mm (24 AWG) 300 m (1,000 ft.) 600 m (2,000 ft.)

When using two power pairs, ensure they are connected with the same polarity.

RPI Connector Overview

The following illustration shows where the input and output connectors are located on the RPI connector board.

RPI connector board

OBIX1 OBIX2 OBIX3 OBIX4 OBIX9 OBIX10 OBIX11 OBIX12

IBIX1IBIX3IBIX2IBIX4

OBIX5 OBIX6 OBIX7 OBIX8 OBIX13 OBIX14 OBIX15 OBIX16

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Output connections

Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors as shown in the following illustration. If only one pair is used for powering a Base Station, connect the power pair to -PWR(1) and +PWR(1). If two pairs are used to power a Base Station, connect one pair to -PWR(1) and +PWR(1), and the second pair to -PWR(2) and +PWR(2).

Ensure both pairs have the same polarity.

Connecting two power pairs with opposing polarities may damage the Base Station and RPI.

Output connector pinout

OBIXn

-PWR(1)

-PWR(2) TCM

TCM +PWR(2)

+PWR(1)

Input connections

Feed the TCM input pairs from the ICS distribution frame through the top of the RPI and route the pairs to the input connectors (IBIX1 to IBIX4) as shown in the following illustration. There may be fewer than 16 input pairs in any given RPI installation.

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Input connector pinout

Pin 3 Pin 1

Pin 5Pin 7

IBIXn

Pin 2Pin 4Pin 6Pin 8

Input wiring

Connector Pin Signal Output

IBIX1 1, 2 TCM 1 OBIX1

3, 4 TCM 2 OBIX2

5, 6 TCM 3 OBIX3

7, 8 TCM 4 OBIX4

Installation / 27

connector

IBIX2 1, 2 TCM 5 OBIX5

3, 4 TCM 6 OBIX6

5, 6 TCM 7 OBIX7

7, 8 TCM 8 OBIX8

IBIX3 1, 2 TCM 9 OBIX9

3, 4 TCM 10 OBIX10

5, 6 TCM 11 OBIX11

7, 8 TCM 12 OBIX12

IBIX4 1, 2 TCM 13 OBIX13

3, 4 TCM 14 OBIX14

5, 6 TCM 15 OBIX15

7, 8 TCM 16 OBIX16

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RPI-8 BIX wiring chart

Pin RPI Connector Board Label Wire color

26 1 Blue-White 27 TCM White-Orange 2 Orange-White 28 +PWR White-Green 3 Green-White 29 4 Brown-White 30 TCM White-Slate 5 Slate-White 31 +PWR Red-Blue 6 Blue-Red 32 7 Orange-Red 33 TCM Red-Green 8 Green-Red 34 +PWR Red-Brown 9 Brown-Red 35 10 Slate-Red 36 TCM Black-Blue 11 Blue-Black 37 +PWR Black-Orange 12 Orange-Black 38 13 Green-Black 39 TCM Black-Brown 14 Brown-Black 40 +PWR Black-Slate 15 Slate-Black

OBIX1 BS1

OBIX2 BS2

OBIX3 BS3

OBIX4 BS4

OBIX5 BS5

-PWR White-Blue

-PWR White-Brown

-PWR Red-Orange

-PWR Red-Slate

-PWR Black-Green

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Pin RPI Connector Board Label Wire color

41 16 Blue-Yellow 42 TCM Yellow-Orange 17 Orange-Yellow 43 +PWR Yellow-Green 18 Green-Yellow 44 19 Brown-Yellow 45 TCM Yellow-Slate 20 Slate-Yellow 46 +PWR Violet-Blue 21 Blue-Violet 47 22 Orange-Violet 48 TCM Violet-Green 23 Green-Violet 49 +PWR Violet-Brown 24 Brown-Violet

OBIX6 BS6

OBIX7 BS7

OBIX8 BS8

-PWR Yellow-Blue

-PWR Yellow-Brown

-PWR Violet-Orange

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RPI-16 BIX wiring chart

Pin RPI Connector Board Label Wire color

OBIX9 BS9

OBIX10 BS10

OBIX11 BS11

OBIX12 BS12

OBIX13 BS13

-PWR White-Blue

-PWR White-Brown

-PWR Red-Orange

-PWR Red-Slate

-PWR Black-Green

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Pin RPI Connector Board Label Wire color

OBIX14 BS14

OBIX15 BS15

OBIX16 BS16

-PWR Yellow-Blue

-PWR Yellow-Brown

-PWR Violet-Orange

Installing Base Stations

Before installing wireless equipment, ensure that a site planner has determined Base Station locations and recorded them in the Provisioning Record.

Each Base Station must be installed within 1230 m (4000 ft., TCM wiring length) of the ICS or Base Station Module.

To optimize seamless hand-off, the difference in TCM wiring length between neighboring Base Stations should not exceed 300 m (1,000 ft.).

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Before installing or relocating wireless equipment in the United States, verify that you have approval from UTAM Inc. by calling the Northern Telecom Customer Response Center at 1-800-321-2649. You will be given codes and credits that are necessary to activate the system. Please see “Software keys (U.S. only)” on page 68 before calling.

Positioning a Base Station

Avoid installing Base Stations on large concrete or marble columns since this affects radio coverage. If possible, place the Base Station at least 1 m (40 in.) from such columns. Do not mount a Base Station where metalwork is near the antenna housings. Be careful not to damage existing wiring or panels.

Do not position Base Stations in ducts, plenums, or hollow spaces used to transport environmental air except where the duct, plenum or hollow space is created by a suspended ceiling having lay-in panels or tiles. If more than one Companion Base Station is required in one cell to meet traffic demands, position all the Base Stations at the same cell center a minimum of 1.35 m (54 in.) apart from the center of one Base Station to the center of another.

Never mount Base Stations in rows.

Position Base Stations away from an office area or where a portable is used by at least the amounts shown in the following table. Installing the Base Station on the ceiling or high on walls helps to maintain these minimum distances.

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Minimum distance between office areas and Base Stations

Number of Base Stations

in the cell

1 1 m (40 in.) 2 1.4 m (56 in.) 3 1.8 m (72 in.) 4 2 m (80 in.)

Minimum distance between office

areas and Base Stations

Mounting a Base Station

Base Stations can be mounted on a wall or on a ceiling. (When mounting on a wall, install them with their covers at the bottom, as shown in the following illustrations). Allow for clearances around the Base Station as indicated in the following illustration.

Clearance for the Base Station

30 cm

Base Station

37 cm

30 cm

Base Station

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30 cm

Cover

39 cm

30 cm

Bracket

39 cm

34 / Installation

To mount a Base Station:

1. Fasten the bracket into position using two #8 38-mm (11/ 2-in.) screws.

2. Route the cable from the ICS through the top (or bottom) opening.

3. Wind any excess cable around the posts to secure it, then fasten it under the strain relief.

4. Connect the wires to the BIX connector on the bracket termination board as shown in the following illustration.

The polarity of the TCM connections is not important. If two power pairs are brought in, they must be connected with the same polarity to the Base Station bracket termination board.

Ensure that the RPI is off before connecting power pairs to the Base Station.

Bracket termination board

TCM

-PWR(1)

-PWR(2)

RJ11 jack

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TCM +PWR(1) +PWR(2)

Installation / 35

5. Mount the Base Station onto the bracket, snapping it into position.

6. Connect the power RJ11 jumper lead to the RJ11 jacks on the termination board and the Base Station.

7. For plug-top power supplies only, connect the power supply connector to the Base Station power connector. Make sure the Base Station is powered by a class 2 plugtop power source only.

Inserting the power supply connector in the wrong direction may damage the plug-top power supply and the Base Stations.

Position the power supply connector in the proper direction and push it into place securely.

8. Record the associated ICS port number in the space provided on the printed label affixed on the lower right corner of the mounting bracket.

Include the labeling information for each Companion Base Station on the completed installation floor plans.

9. Slide the cover onto the bracket, using the guide to position it properly. Snap it into place.

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Sliding cover onto bracket

Installing portable telephones

To use Norstar Companion portables, you must first install radio Base Stations to transceive radio signals to and from the portable telephones. See “Installing Base Stations” on page 31.

Companion Portable Telephones are installed differently than traditional Norstar sets. There are no direct connections between the portables and the Norstar system. Do the following:

• Install the batteries and battery charging units for each portable, using the instructions that come with the portable.

• Register each Companion portable for use with the Norstar system. For complete instructions, see the Registration information beginning on page 61.

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Note: Up to 60 portables can be installed on a Norstar wireless

system. Each portable telephone must be registered before it can be used. By default, no Companion portables are assigned to the DNs. The range of portable extensions available for wireless registration is 637 to

666. (This means that the digit 6 is not available as a destination code.)

Installing external antennas and lightning surge arrestors

When installing external antennas and lightning surge arrestors:

• The antenna should always be mounted vertically (see figure on page 39).

• Use #8, 12 mm to 50 mm ( the antenna bracket and lightning surge arrestor bracket to the wall.

• Always ensure that the antenna is clear of any adjacent obstruction, particularly metal. If more than one external antenna is used at a cell center, space them at least 1 m (40 in.) apart to avoid radio interference problems.

/2-in. to 2 in.) screws to mount

• When running the coaxial cable inside or outside, do not kink, stretch, or crush the cable. This will seriously affect its performance. The minimum recommended bending radius is 200 mm (8 in.).

• The coaxial cable length must not exceed 10 m.

• Use RG-58AU coaxial cables to connect the antennas to the Base Stations.

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• Depending on site requirements, a proprietary extension cable can be attached between the lightning surge arrestor and the antenna or between the lightning surge arrestor and the Base Station. The total cable length should always be kept as short as possible and the recommended extension cable used only if absolutely necessary.

• You must install a lightning surge arrestor for each outdoor external antenna.

FCC requirements.

In the United States, the FCC requires that only certified antennas be connected to Companion Base Stations.

Do not install the external antenna or the lightning surge arrestor during an electrical storm.

Always turn off the Base Station power before connecting the coaxial cable of an outdoor external antenna.

Always install the lightning surge arrestor at the cable entry point into the building.

Connect the lightning surge arrestor to ground before connecting the coaxial cable.

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Installed antenna and lightning surge arrestor

Installation / 39

Back to back

proprietary

BNC connectors

Lightning surge arrestor

with mounting bracket

to Base Station or proprietary extension cable

Wall

Antenna

Mounting bracket

To ensure only recommended antennas are used:

• the external antenna connectors on the Base Station are special proprietary BNC connectors

• antennas are supplied with cables already attached and terminated with special proprietary BNC plugs to join with the connector on the Base Station

• cables are not supplied with exterior antennas

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Planning for an outdoor external antenna

When planning to install an outdoor external antenna:

• Locate the antenna on the external wall of the building.

• Keep the outdoor external antenna as close as possible to the Base Station serving it (the Base Station must be inside). The recommended mounting height is 4 to 5 m (13 to 16 ft.) above ground.

• Always install a lightning surge arrestor between an outdoor antenna and a Base Station.

Installing an outdoor external antenna

To install an outdoor external antenna, follow these steps:

1. Drill a hole for the coaxial cable.

2. Install conduit for the antenna cable according to local building and wiring codes.

3. Screw the antenna bracket to the wall so that the antenna is positioned vertically on the exterior wall of the building.

4. Loosen the nut on the antenna.

5. Slide the antenna into the slot of the bracket and tighten the nut.

6. Feed the coaxial cable through the wall to the lightning surge arrestor on the interior wall.

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Antenna with antenna bracket

Installation / 41

Installing a lightning surge arrestor

Install the lightning surge arrestor to protect the Companion components from electrical surges.

To install a lightning surge arrestor, follow these steps:

1. Mount the lightning surge arrestor on the interior wall as close as possible to the entry point of the coaxial cable from the outdoor external antenna.

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Lightning surge arrestor and bracket

Before you connect the ground lead to the lightning surge arrestor, attach it to an approved ground.

Tip -

The recommended wire gauge is 4 mm (6 AWG). Connect the ground lead to the building ground. Do not connect to a ground rod or series of ground rods. If you cannot connect the ground lead to the building ground, connect it to the steel frame of the building. The connection should be no more than 1.8 to 3 m (6 to 10 ft.).

You can also connect the ground lead to the 120 V AC conduit (which is connected to the building ground), but this is not a preferred installation.

The connector between the antenna and the lightning surge arrestor and between the lightning surge arrestor and the Base Station is a proprietary BNC connector and requires alignment before a connection can be made.

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2. Route and connect the coaxial cable from the outdoor external antenna to the lightning surge arrestor.

3. Route and connect the coaxial cable from the lightning surge arrestor to the appropriate Base Station connector.

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MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Powering up the system

If you added a Base Station that requires a software update, the system begins downloading the software to the Base Station. The Administration Terminal display shows BS-1 Dload Start. Press CLEAR to clear the message. When the Base Station software is downloaded, the Administration Terminal shows BS-1 Dload Done. Press CLEAR to clear the message. Some Base Stations may not be powered up at the same time, and this message repeats at the beginning of each download.

In the United States, the display shows one of the following messages after powering up:

If display shows See

UTAM code req’d System logical identifier (LID) on page

67.

UTAM test failed Alarm codes on page 95 in the

Troubleshooting chapter.

A loss of UTAM information occurs when upgrading US MICS-XC systems.

UTAM Recovery Codes are required.

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46 / Powering up the system

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Programming

Programming is performed by the installer or the customer service representative, and it allows you to change settings for the entire Norstar system, plus settings for individual telephones and external lines. Most of the settings can also be programmed by a system coordinator who has a “plus” (SysCoord+) password. This password is distributed only by the installer to avoid system complications.

Programming affects system operation.

Only a qualified installer or customer service representative should perform startup, installation and maintenance programming. Some of the settings affect the correct operation of the system.

Programming overview

Programming access is controlled by four passwords.

Installer password

Allows you to see and change any item in programming.

System Coordinator Plus password

Provides knowledgeable users with access to all but a few sensitive areas of programming. It is usually distributed by installers to System Coordinators that require special programming access.

System Coordinator password

Used to view and change the settings that are part of day-today administration of the Norstar system.

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Basic password

Used with a limited number of feature codes to change programming and control system services.

The Programming overview tables show the programming access for installers and system coordinators. For information on programming the passwords, see the Modular ICS Installer Guide.

For information about Companion programming using the System Coordinator and Basic passwords, see the MICS-XC Norstar-Companion System Coordinator Guide.

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Programming overview of XC using the Installer and System Coordinator Plus password

Startup Sys speed dial Software keys*

Template Passwords Start DN

Terminals&Sets

Line access Progrming

Capabilities Reg. pswd Cards on Mod 3 Name User prefernces

COS pswds Password keys Call log pswds

pswds

Time&Date System

prgrming

Restrictions Change DNs Cards on Mod 6 Telco features Featr settings Cards on Mod 7

Lines

Trunk/Line data CAP assign-

Name Access codes System version Restrictions Remote access Port/DN status Telco features Change DN

Services

Ringing service Rec’d # length Sys admin log Restrn service DN length Network evt log Routing service Common settings VMsg ctr tel#s Tests

Direct-dial Cards on Mod 8

ment

type Companion Sys test log

Telco features

SysID

Hardware

Cards on KSU

Cards on Mod 4 Cards on Mod 5

Maintenance

Module status

Provisioning

CSU stats

* USA-MICS-XC 2.0 system only

Installers view all items. Shaded items are not seen if you are using the System Coordinator Plus password.

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Programming overview of XC using the System Coordinator password

Terminals&Sets Lines Passwords

Capabilities Name Call log pswds Name

User prefernces Ringing service Reg. pswd Restrictions Restrn service

Telco features Routing service

Services

Sys speed dial

Progrming pswds

Time&Date System prgrming

Companion

Programming tools

A Norstar telephone

Programming is done at an M7310 or M7324 telephone. Use the buttons on the telephone to program a setting or to request a specific programming action. Norstar guides you with stepby-step instructions on the telephone display while you are programming.

The programming overlay

programming overlay is a paper cutout that labels four

The telephone buttons used during programming. The programming overlay is provided at the front of this guide.

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Placing the programming overlay

Norstar Programming Overlay

Heading

Back Next

Norstar Programming Overlay

Heading

Back Next

Show

Programming / 51

Shows you the heading for the current level

Moves you one item back at the current level

Heading

Back Next

Norstar Programming Overlay

Show

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Shows you the first setting within the level Moves you one item forward at the current level

52 / Programming

The indicators (º ) on the M7310 or M7324 telephone show which buttons can be used at that programming step. The functions on these buttons allow you to move through the headings and subheadings of Norstar programming.

–

≠

‘

“

moves to a higher level in the hierarchy of headings and subheadings.

moves to a lower level in the hierarchy of headings and subheadings, or begins programming for a heading or subheading.

moves forward at the same level in the hierarchy of headings and subheadings.

moves backward at the same level in the hierarchy of headings and subheadings.

The Norstar display buttons

Display buttons on the M7310 and M7324 telephones perform many functions. Depending on where you are in programming, one, two, or three display buttons may be available at any one time. Press one of the display buttons to select the function that you want.

Show line:_ COPY

Display message Display button message



Display button

Special characters on the display

When a triangle ( ˆ ) is at the end of a programming heading or subheading, it means you can press

≠

to see

settings.

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Programming / 53

When an ellipsis (…) is at the end of a heading or subheading, it means you can press

≠

to see the setting for that

heading.

The Norstar Programming Record

The Programming Record provides a convenient way to record what you have programmed. It also helps you to plan your programming.

You may photocopy pages from the record as necessary for programming many telephones or lines.

Exiting programming

Norstar stores your changes automatically as soon as you alter any settings; you do not need to “save” your changes.

Press

. The display briefly reads End of session.

Viewing your programming updates

If any of the changes you have made to programming have not immediately taken effect, you see an UPDATE display button when you leave programming. The display shows you how many telephones have not been currently updated due to the system being busy with other programming or the telephone is in use.

Press DNs to see the specific sets where programming changes have not been updated. Items disappear from the list as they are updated, and UPDATE disappears once all changes are complete.

Entering numbers

Numbers are entered from the Norstar telephone dial pad. The backspace display button may be used to edit the number.

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A line number must always be entered as a three-digit number. Line numbers from 10 to 99 must be entered with a leading zero (line 020, for example). Similarly, line numbers less than 10 must be entered with two leading zeros (line 002, for example).

Internal telephone numbers, also referred to as directory numbers (DNs), can be three to seven digits long. The DN length can be changed in programming.

Template defaults

This section describes only the defaults that apply to Companion programming. For all other default settings, refer to MICS Programming Record.

Note: (U.S. only). Before registering Companion portable

telephones you must first obtain and enter a certain number of portable credit keys. Also keep in mind, before the Base Stations can be recognized by the XC system, you must obtain and enter a UTAM Activation Key. Please refer to "Software keys (U.S. only)" on page 68 before setting up your wireless system.

Startup defaults

Setting Default

NA-MICS 4.0 template Square MICS-XC 4.0 template PBX Start DN 221 (may be different for upgraded systems)

Passwords defaults

Reg. pswd*

Setting PBX default DID default

Reg. pswd 72346

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System prgrming defaults

Companion

Setting PBX default DID default

Registration

Registration Portable DNs

Radio data

Re-evaluation

Status Schedule Radio credits (U.S. only)

N Availble

Required Not scheduled No defaults assigned

Programming / 55

defaults same as PBX

Radios

Cell Assignment Antenna Type

Cells

Cell radio Cell nghbrs Cell rad nghbrs

System LID <random>

Unassigned Internal

Unassigned Unassigned Unassigned

defaults same as PBX

Startup programming

After the hardware has been installed and powered up, use Startup to initialize the system, and select the system template that best suits your system.

Startup erases programming.

Startup erases any existing programmed data, and resets the system to factory defaults.

Performing Startup

1. Enter the Startup access code from a Norstar M7310 or M7324 telephone dial pad, by pressing

ƒ••НКЕВКЛ∏

same as

ƒ••‡°¤‡°°‡

which is the

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To be accepted, the Startup code must be entered no later than 15 minutes after the Norstar system has been powered up. (If 15 minutes have elapsed since you powered up the system, turn system power off and on, to prepare for the Startup process.)

2. Enter the Installer password. The default is

ÇØˆÏÈÌ ¤ﬂﬂ‹››

Tip -

The Installer password shown is the default normally used for Startup. For a system which has already been programmed, the Installer password might have been changed in programming and recorded in the Programming Record.

which is the same as .

Changing the default template

After entering the Startup access code and Installer password the display shows Reset memory?.

1. Press YES

to select a default template. The display shows

the current template.

2. Press CHANGE

to choose the appropriate template.

Changing template resets programming.

If you change your system template, your programming will be reset.

Entering programming

After performing Startup, use programming to change default settings as required.

Headings and subheadings in programming help you to keep track of where you are.

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Programming / 57

Companion programming falls under System prgrming and has the following subheadings:

Registration lets you enable and disable registration and

verify which portable DNs are available

Radio data lets you view and change cell and radio

settings

For other programming operations refer to Modular ICS Installer Guide.

Entering programming for installers

1. Press

ƒ••¤ﬂﬂ‹››

same as

ƒ••ÇØˆÏÈÌ

which is the

. The

display shows Password:.

2. Enter the Installer password. The default password is

CONFIG (266344). The display shows Terminals&Sets. Three triangular indicators º appear on the vertical display between the rows of buttons.

3. Place the programming overlay over the buttons pointed to by the indicators º.

Entering programming for system coordinators

The person on staff who is in charge of making changes on the Norstar system is called the system coordinator. The everyday Companion programming done by system coordinators is described in MICS-XC Norstar-Companion System Coordinator Guide.

Some system coordinators need to be able to program more advanced settings and functions in order to carry out the dayto-day requests and upkeep of the Norstar system. These coordinators are usually dedicated communications specialists who work with large Norstar systems or other telephone systems like PBX or Centrex.

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By using a special password, a system coordinator can see and change many, but not all, of the programming settings used by an installer. In this guide, programming that can be changed only by an installer is marked in the heading. If you are programming using the System Coordinator Plus password, you do not see these items when you move through programming.

1. Press

ƒ••¤ﬂﬂ‹››

same as

ƒ••ÇØˆÏÈÌ

which is the

display shows Password:.

2. Enter the System Coordinator Plus password. The default

password is SCPLUS (727587). The display shows Terminals&Sets. Three triangular indicators º appear on the vertical display between the rows of buttons.

3. Place the programming overlay over the buttons pointed to by the indicators º.

Entering programming using other passwords

A set of the most often used headings and subheadings is available by using a System Coordinator password. This level of access is designed for the average user who takes care of the day-to-day changes to the Norstar system, but who does not need to use more advanced programming. The default password is ADMIN (23646).

Norstar features

Refer to MICS-XC Norstar Companion System Coordinator Guide for a complete list of features supported on Companion

portables.

. The

Portable features

Refer to the Portable Telephone User Guide that is supplied with your portable.

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Programming / 59

External paging system (customer supplied)

Tip -

The external paging feature is supported on the Companion portable telephone. For more information on paging with a Norstar supported portable telephone, see Norstar-PLUS Modular ICS Installer Guide.

Registration password

Before anyone can begin making portable telephone calls, the portable telephones must be registered for use with the Norstar system. The recommended steps are as follows:

1. Change the registration password for your system.

2. Enable registration for the system.

3. Confirm the availability of directory numbers (DNs) for each Companion portable telephone.

4. Individually register each Companion portable telephone.

5. Disable registration for the system.

Changing the Registration password

To ensure unauthorized portables are not registered to your system, a separate level of password access is provided. You can, and should, set your own password to prevent unauthorized handsets from registering on your system. You can change the Registration password in Passwords.

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Change password to avoid incorrect registration.

To ensure accurate registration, change the Registration password before registering any portables. If there is another wireless system in radio range, and both systems have the same Registration password and registration enabled, you may accidentally register on the other system instead of on your own.

The default Registration password is RADIO (

‡¤‹›ﬂ

Use CHANGE

, the dial pad and OK to program the Registration

password.

Record the password in the Programming Record.

Tip -

You can choose any combination of one to six digits. It is easier to remember the password if the digits spell a word. Provide this password only to selected personnel to prevent unauthorized access to programming. The implications of such access may include the rearrangement of line assignments, which could affect the operation of the Norstar system.

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Programming / 61

Companion programming

Companion programming is found under the System programming heading. It includes the following subheadings:

Registration

Software Keys are required to activate wireless capabilities (U.S. only).

To take advantage of the wireless capabilities available to your Norstar system, you must first enable a certain number of portable credits using Software Keys purchased through Northern Telecom. Keys are obtained and entered into the system by the installer. For more detailed information on enabling Norstar Companion, refer to the “Software keys (U.S. only)” on page

68.

You must enable registration for the entire Norstar system to allow individual portables to register. The options are Yes (Y) and No (N). Yes indicates that Registration is enabled. No is the default and indicates that Registration is not enabled.

Use

≠

Press CREDITS

and CHANGE

(U.S. only) to view the credits available.

Registration should normally be disabled.

For security reasons, and to prevent unauthorized users from being registered to your

system, set registration to finished registering the portables.

to enable or disable registration.

N when you have

Portable DNs

Once registration is enabled for your Norstar Companion system, a series of extension numbers (637 to 666) automatically becomes available for registration. Check that

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62 / Programming

an extension number is still available before registering a portable telephone to it.

If the extension number shows a status of Available, that extension number is ready for registering a Companion portable telephone.

If the extension number shows a status of Registered, a Companion portable telephone is already registered to that extension number. In this case, you can either pick a different extension number, or de-register the current portable telephone. You must perform deregistration at the portable and in either an Installer or System Coordinator programming session.

Press

≠

to view registered and available DNs.

Note: The DN range 637 to 696 can be used by either portable

telephones or ISDN S-loops. You can assign all 60 of the DNs to S-loops and none to portable telephones. You can assign up to 30 DNs to portable telephones, leaving 30 for S-loops. Within these two limits you can choose a combination of ISDN and portable telephone DNs. For more information, refer to Modular ICS Installer Guide.

Deregistering a portable

Deregister an extension number when:

• the portable must be replaced due to loss or breakage

• the portable’s owner departs and you want to assign the handset to someone else with a different telephone number

Press

≠

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

and DEREG

to deregister a DN.

Programming / 63

Tip -

This procedure does not clear the registration data in the portable. You must also deregister from the portable telephone (“on-the-air” deregistration). For instructions, see the Companion Portable Telephone User Guide that came with the portable.

Radio data

Note: (U.S. only). Before registering Companion portable

telephones you must first obtain and enter a certain number of portable credit keys. Also, before the Base Stations can be recognized by the MICS-XC system, you must obtain and enter a UTAM Activation Key. Please refer to “Software keys (U.S. only)” on page 68 of this document before setting up your wireless system.

Re-evaluation

Re-evaluation automatically assigns the proper cell configuration to each radio in a Base Station. When adding or removing Base Stations, Re-evaluation needs to be applied to the system.

Schedule re-evaluation during least busy call times.

Plan on conducting a re-evaluation of your Norstar Companion when the system is not busy with calls. Wireless calls may be lost during the re-evaluation process.

After installing Norstar Companion components and obtaining the proper number of UTAM activation keys (see “Software keys (U.S. only)” on page 68), you need to verify that wireless

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re-evaluation has occurred. Alarm code messages can be used to indicate whether or not wireless re-evaluation has occurred:

Alarm Definition Re-eval occurred?

21 Re-eval in progress No 22 Re-eval complete Yes 23 Cell configured.

Failed to come on line

Please refer to the Alarm and Event Code Manual for more information on alarm messages and the actions that should be taken to resolve any problems.

Re-evaluation Status

Press

≠

to see the Re-evaluation status. If the display reads required, you can carry out the re-evaluation by pressing CONTINUE

Re-evaluation Schedule

and following the prompts.

This setting allows you to select whether to proceed or to schedule the next Re-evaluation.

The default setting is Not scheduled. If you want to schedule a re-evaluation, press CHANGE pressing NOW

, or schedule re-evaluation by pressing LATER.

. You can begin re-evaluation by

You are prompted to enter a time and date.

Radios

Radio programming settings apply to Base Stations.

Radio credits (U.S. only)

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Programming / 65

Press CREDIT to see the number of radio credits available and the total number of radio credits. Verify that the total number of radio credits is enough to support the system you have just installed. The number of radio credits must be double the number of Base Stations you have installed. If the total number of radio credits is not enough for the system, you may need to obtain additional credits. See “Software keys (U.S. only)” on page 68.

Cell Assignment

A cell is the area covered by one or more radios in close proximity. As you move around your office, while on a call with your portable, the call is handed off from one cell to another. A call on a portable can be handed off from one cell to another only if those cells are programmed as neighbors. The Norstar system automatically assigns cell neighbors and re-evaluates the cell-to-cell configuration when Base Stations are added or removed.

This setting allows you to determine if a Base Station radio is assigned to a cell in the Companion system.

Press

≠

and enter the radio number to see the radio

setting: Assigned or Unassigned.

Antenna Type Installer password required

This setting allows you to select the type of antenna to use for each Base Station in a system.

Press

≠

Use CHANGE

and enter the 5-digit radio number.

to select the appropriate setting: Internal or

External.

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66 / Programming

Cells

Cell programming allows you to examine the cell radio and cell neighbor configuration. Choose the cell you want to examine by pressing

≠

and the cell number (01 to

32).

Cell radios

This sub-heading allows you to view the 5-digit number of any radios assigned to this cell.

For example, if radio 07012 is in the cell, the display shows 07012 asgned. Press

≠

and enter the 5-digit radio

number to view the setting: Assigned or Unassigned.

Cell nghbrs

This sub-heading allows you to view the 2-digit number of any cells that border a particular cell in a system. You can then remove any of them or add more cells. Press

≠

enter the cell number to see the settings: Assigned or Unassigned.

and

For example cell 01, the display shows Nghbr:03 and Nghbr:04. This means that cells 03 and 04 have been assigned as cell neighbors.

Cell rad nghbrs

This sub-heading allows you to view the 2-digit number of any cells that border a particular cell in a system (the cell neighbors) plus any cells that border the cell neighbors. Press

≠

and enter the cell number to see the settings:

Assigned or Unassigned.

For example cell 01, the display shows Rad nghbr:03, Rad nghbr:04, and Rad nghbr:11. Cell 11 does not appear as

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Programming / 67

a cell neighbor (see the example under Cell nghbr), so it must be a neighbor of cell 03 or 04.

System logical identifier (LID)

This setting allows you to change the code by which the system identifies itself to portables and which the portables use to request service from the system. The default setting is randomly generated by the system at start-up. When the system logical identifier (LID) is changed, all portables must register again.

When changing the system LID, you can enter any hexadecimal number between 0500 and FFFE. (Hexadecimal characters can only range from 0 to 9 and A to E.)

Changing system LID de-registers all portables.

If you change the system LID, you invalidate the registration of all the portables in the system. Portables must be re-registered before they can be used.

There are only two reasons to modify the system LID.

• The site has multiple systems, and you want users to be able to move from system to system without changing slots on their portable telephones. All systems must be set to the same system LID.

• Two systems that are located near each other were accidentally assigned the same system LID. Users of one system can access the other system. (This highly unlikely situation could occur, for example, in an office building occupied by multiple organizations.)

Use

≠

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and CHANGE

to modify the System LID.

68 / Programming

Software keys (U.S. only)

The United States FCC has appointed UTAM Inc. as the body responsible for coordinating and verifying the installation or relocation of unlicensed, personal wireless communication devices. To comply with UTAM Inc., Norstar uses keys and credits to control user capacity and to ensure system location verification. These software keys and credits are required to activate Norstar Companion services on a new or upgraded system. The credits should have been purchased at the time the order was placed.

Base Station must be installed and powered first.

Base Stations must be installed and powered before entering any UTAM Activation Keys. Verify that the Base Station LED status is solid red and green before entering any UTAM keys. Failure to follow the correct order of UTAM key entry may result in a disabled Norstar Companion system.

Call Northern Telecom Customer Response Center at 1-800-321-2649 to verify that you have approval from UTAM Inc. when initially installing wireless equipment or relocating wireless equipment.

Failure to receive approval prevents you from enabling wireless communication on the Companion system. You must provide the Companion ID each time you are requesting codes or credits.

A disabled wireless system means that Base Stations and portables are not operational, but registration information is retained. These devices may be reactivated by returning the system to its previous configuration or by entering a UTAM Recovery Key. A new system is activated by entering a UTAM Activation Key.

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The Software keys can be obtained and entered using the following steps.

Step 1: Obtain the Companion ID

The Companion ID Label is sent to each customer once radio credits have been purchased. In order to implement the credits and take advantage of the Norstar Companion capability, you must obtain two sets of keys. One is the Credit Key and the other is the UTAM Activation Key. The keys are available by calling the Nortel Customer Response Center. You must provide the following information as shown on the Companion ID label:

• your Companion ID number

• the zip code

• the number of radio credits already purchased (if applicable)

Step 2: Obtain the System Identification Number

Obtain the System ID (SysID) by pressing

ƒ••НБНИО ƒ••‡·‡›‹

, or on any M7324 or M7310

telephone display.

This information is also available by accessing Software keys in an Installer programming session:

1. Place the programming overlay on an M7310 or M7324 telephone.

2. Press

ƒ••ÇØˆÏÈÌ

. The display

reads Password:.

3. Enter the most recent Installer password. The display reads Terminals&Sets.

4. Press

P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide

‘

until the display reads Software keys.

70 / Programming

5. Press

≠

The display reads SysID: followed by

the unique System Identification Number.

6. Press

‘

to continue in Software keys or

exit.

Record the Companion ID and the SysID in the MICS Programming Record.

Step 3: Call the Nortel Customer Response Center

1. To obtain your two sets of keys call the Nortel Customer

Response Center at:1-800-321-2649.

2. Follow the voice prompts for Norstar products. When you are asked for the information concerning your request, provide the following:

• the Companion ID (on the label);

• the customer’s zip code (on the label); and

• the System ID (see Step 1).

3. Indicate the number of radio credits you require. You need two credits for every Base Station in your system.

4. You are given two keys, the UTAM Activation Key and the Credit Key. The keys consist of three separate numeric strings that contain eight digits each.

UTAM Activation Key

This key activates wireless capability for a new system or a system upgrade which involves Base Stations. The software recognizes Base Station radios as Radio credits. There are two radios for each Norstar Companion Base Station. See “Radio credits (U.S. only)” on page 64 for information on viewing the available number of radio credits.

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Programming / 71

Portable Credit Key

This key predefines the maximum number of portables that can be registered to the system. Systems can only register as many portables as there are available Portable Credits. A maximum of 60 Companion portable telephones may be registered.

Record your keys in the Programming Record.

In the case of an upgrade, you receive new keys. You need the old and new keys to re-activate the system following a system restart.

Step 4: Enter the keys

You may enter the keys in either order: UTAM Activation Key first or Credit Key first. Keys are entered by first accessing Software keys in a programming session.

1. Press

2. Press

3. Press

4. Enter the 8 digit password number for Key 1. Use BKSP

≠ ‘ ≠

. The display reads SysID:. . The display reads Password keys. . The display reads Key 1:_.

make corrections. The display reads Key 2:_.

5. Enter the 8 digit password number for Key 2. Proceed as above until you have finished entering Key 3. The display reads Entry successful.

6. Repeat steps 3 through 5 for the other key.

7. Press

to exit.

–

until the display reads Software keys or

The system automatically starts reevaluation and the display shows Re-Eval in prog. , Re-Eval complete, System online, as the reevaluation runs its course.

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72 / Programming

Note: If the UTAM Activation Code entry is unsuccessful, the

display shows Invalid code. If this happens, reenter the code or call Nortel Customer Response Center at 1-800-321-2649 for assistance.

Step 5: Configure Base Stations and portables

Once you have entered the required keys to activate the Base Stations and to obtain enough portable credits, you can proceed with programming these items with the MICS-XC system.

Configure your Base Stations

Companion Base Stations are recognized by the MICS-XC system once the UTAM activation keys have been entered. To verify whether or not the Base Stations have been properly recognized, see “Radio data” on page 63 for information on the re-eval process.

Register your Companion portables

Norstar Companion Portable telephones are added to the system using the portable registration process. Refer to the MICS-XC Norstar-Companion System Coordinator Guide for more information on registering Companion portables.

Tip -

In the event your system has been powered down for an extended period of time, contact the Northern Customer Response Center to obtain a UTAM Regression Key.

If your Norstar Companion system seems disabled (all keys were input but Base Stations and portables are not operational), contact the Northern Customer Response Center to obtain a UTAM Recovery Key.

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Registering individual portables

Registering the C3050

The following section describes the procedures involved in registering Companion C3050 portable telephones. To register each portable with the Norstar system, you must do two things:

• Register the portables by entering the Registration password on each one.

• Verify that the portable functions correctly.

C3050 Icons

Some C3050 portable telephone icons for Canada and the United States are different but have the same functions. The following table identifies these icons:

C3050 Canada Icon function C3050 US

Mute button Hang up button Answer button Feature button Telephone directory button

To register the C3050

1. Turn on registration for your system.

2. Open the portable flap. The portable displays the current system name or No system selected for two seconds.

3. Press

. The portable displays WIRELESS SYSTEMS. Your portable can be registered to a maximum of nine different systems.

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74 / Registering individual portables

4. Press the ADD key to establish a radio link. The portable displays Adding SYSTEM:# for two seconds, then it displays Pswd:. If a radio link is not established, the portable displays No connection. Close the flap, and repeat the procedure from step 1.

5. Enter the Registration password. The default is

¶™£¢§

(RADIO). The portable displays DN:.

If the registration password is not correct, the portable displays InvldPswd. Close the flap and repeat the procedure from step 1.

6. Enter the DN (between 637 and 666). The portable displays Enter name. If the DN is incorrect, the portable displays Invld DN. If the registration fails, the portable displays Reg failed. If you try to register the C3050 to the same system twice, the portable displays the registered name, for example Registered as NORTEL 1.

7. Enter the system name (up to 16 characters), for example NORTEL 1. (If you are registering to only one system, use the portable telephone user’s name.)

Press the key that has the letter. For example, to enter A, press

™

Press SPACE

Press BKSP

, to enter B, press

to add a blank space to the name.

to remove a mistake.

™™

Press ¯or ˘to move the cursor backward or forward.

8. Press SAVE

. The portable displays the registered name, for

example NORTEL 1 registered.

9. Turn off registration for your system.

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Registering individual portables / 75

To confirm that the C3050 is registered

1. Close, then open the portable flap. If the portable displays the system name that you just

registered, proceed to step 5.

If the portable displays a different system name, or No system selected, proceed to step 2.

2. Press

3. Press the scroll keys (

. The portable displays WIRELESS SYSTEMS.

” or ’

) until the system name is

displayed.

4. Press SELCT

(or OK if the correct system is already

selected).

5. Press

. You hear a dial tone, and the portable

displays [. If you do not hear a dial tone, check that you have selected

the correct system and try to register the portable again.

6. Close the portable’s flap, and set the Ringer Control Switch to g.

If the portable is twinned with a desk telephone, make sure the desk telephone is idle and Call Forward is not active.

7. On another working telephone, dial the telephone number of the registered portable. If the portable rings, it is functioning properly.

If you do not hear a dial tone, or if the portable does not ring, refer to the Troubleshooting section in this guide. If you still cannot register the portable, contact your system supplier.

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Deregistering the C3050

You can deregister the C3050 in two ways:

• from the portable

• from the administration set

You can deregister the portable to clear information stored in the portable and the system. To do this, you must be within the coverage area. For example, you may want to deregister the portable before you assign it to another DN.

You can also deregister a portable using the Norstar administration set. You could use this method if the portable was lost or stolen, or if you wanted to assign it to another system. This procedure does not clear registration data from the portable.

If the portable is registered on other systems, it is still available on those systems. You deregister from one system at a time.

To deregister the C3050

1. Open the portable’s flap.

2. Press

3. Press the scroll keys (

. The portable displays WIRELESS SYSTEMS and

ADD

Note: Do not select ADD

” or ’

) to display the system

name that you want to deregister.

4. Press ERASE

. The portable displays Erase item?.

5. Press OK. The portable displays Deregistering... and then Item erased.

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Registering individual portables / 77

Measuring RSSI for a C3050

The Receive Signal Strength Indicator (RSSI) is a measurement of the signal strength the Base Station receives from the portable. The Base Station controls the power transmitting mode of the portable. When the Base Station receives a weak signal, it instructs the portable to transmit in high-power. When the Base Station receives a strong signal, it instructs the portable to transmit in low-power. The strongest RSSI value the portable displays is -45 dBm (in the US) and

-44 dBm (in Canada). The weakest RSSI value the portable displays is approximately -94 to -100 dBm.

To measure undirected RSSI

You can measure the signal strength between a portable and a system-selected Base Station radio using undirected RSSI.

1. Open the portable flap.

2. Press

3. Press

°•ª•

. The portable displays the radio ID of the Base Station that the portable is linked to, followed by the signal strength and the power mode, for example 03142 - 54 H. Hand-off occurs normally between the cell boundaries.

In this example, the module is 03, the port is 14, and the radio is 2. The signal strength measured by the Base Station is -54 dBm, and the H indicates that the portable is transmitting in high-power mode (an L indicates lowpower mode).

4. To end the connection, press

or close the

flap.

Measuring directed RSSI

You may want to measure the RSSI between a portable and a specific Base Station radio. For example, you may suspect that

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78 / Registering individual portables

one of the two radios in a Base Station is not working properly. You can also use directed RSSI to prevent hand-off while you find a cell edge. To measure the RSSI of a specific radio, you must be in range of two Base Stations—the one you want to measure and another Base Station.

You cannot measure the directed RSSI of both radios in the Base Station at the same time.

Before you begin to measure directed RSSI

Use the Companion Provisioning Record to find the following:

• the five-digit ID of the Base Station radio you want to measure, by mapping the Base Station location to the time compression multiplex (TCM) port. The first four digits indicate the TCM port to which the Base Station is connected. The last digit indicates the number of the radio on the Base Station. For example, the number 03142 on the Base Station is connected to TCM port 0314, and 2 is the radio number. The five-digit number may be printed on a label affixed to the lower right corner of the Base Station mounting bracket.

• the radio IDs of all other Base Stations in the same location.

To measure directed RSSI using your portable

1. Repeat steps 1 to 3 of “To measure undirected RSSI’’ on page 77.

2. When the portable displays the Base Station ID you want to measure, move out of the cell boundary range so that hand-off occurs, and press

3. Press

4. Press

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

°•ªª

Registering individual portables / 79

5. Enter the five-digit ID code for the Base Station radio you want to measure. The portable displays this ID followed by the signal strength and the power mode, for example 03142 - 54 H. Hand-off does not occur as you move between the cell boundaries. The link drops when you move out of range.

In this example, the module is 03, the port is 14, and the radio is 2. The signal strength measured by the Base Station is -54 dBm, and the H indicates the portable is transmitting in high-power mode (an L indicates lowpower mode).

6. To end the connection, press

´, ´

or close the flap.

Registering the C3020 (Canada only)

The following section describes the procedures involved in registering Companion C3020 portable telephones. To register each portable with the Norstar system, you must do two things:

• Register the portables by entering the Registration password on each one.

• Verify that the portable functions properly.

To register the C3020

1. On the Administration set, turn on registration in a general programming session. See “Companion programming is found under the System programming heading. It includes the following subheadings:” on page 61.

1. On the portable, press

2. Press

3. Check the portable’s display. If the portable has space for another system, the display

shows Office n: Free.

, then press

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80 / Registering individual portables

If the display does not show Office n: Free., follow the procedures in “Deregistering the C3020 (Canada only)’’ on page 81 to overwrite the system number then return to step 2 of this procedure.

4. Press

, then press

. The display shows

Registering....

5. Next, enter the Registration password when the display shows Pswd:. The default is

7 2 3 4 6

(RADIO). If the display does not clear after entering the password,

then you may be using the wrong password.

6. Wait for the display to clear. When it shows DN:, enter the internal number (637-666) you want to assign to the portable. When the display clears, it shows Reg'n complete.

7. On the administration set, turn off registration in general programming, Companion, subheading Registration. See “Companion programming” on page 61.

To confirm that the C3020 is registered

1. To check that the portable has a dial tone, press

If you hear a dial tone, go to step 2.

If you do not hear a dial tone, check that you have selected the correct system number and press

again. If you no

not hear dial tone try to register the portable again.

2. Make sure that the flap is closed and the Ringer Control Switch is in the bottom position. Make sure the portable telephone is idle and call forward is not active.

3. On a working telephone, dial the telephone number of the registered portable.

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Registering individual portables / 81

If the portable rings, it is functioning properly.

If the portable does not ring, try to register the portable again.

If you do not hear a dial tone, or if the portable does not ring, refer to the Troubleshooting section in this guide.

Deregistering the C3020 (Canada only)

You can deregister the C3020 in two steps:

• from the portable

• from the administration set (For more information about using the Norstar administration set, see the Modular ICS System Coordinator Guide.)

For example, you may want to deregister the portable before you assign it another number on the same system.

You can also deregister a portable using the administration set. You could use this method if the portable was lost or stolen or if you wanted to assign it to another system. This procedure does not clear registration data from the portable.

If the portable is registered on other systems, it is still available on those systems. You deregister one system at a time.

To deregister the C3020

1. Press

2. Press

3. Press either

, then press

. The display shows Office n:.

then

, or

then

until

you display the system you want to deregister.

4. Press

, then press

. The display shows

Deregister?.

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82 / Registering individual portables

5. Press

, then press

again. The display shows

Deregistering... and then Deregistered.

6. To continue using the portable, press

Measuring RSSI for a C3020 (Canada only)

Receive Signal Strength Indicator overrides normal display.

You cannot receive calls while measuring Receive Signal Strength Indicator.

Measuring undirected RSSI

You may want to measure the Receive Signal Strength Indicator between a portable and a Base Station radio.

1. Press

2. Press

. Wait for dial tone.

. Enter the feature code:

8 9 8

. The display shows the radio ID of the Base Station to which the portable is linked, followed by the signal strength, for example 03121 - 67. In this example, the module is “03,” the port is “12,” and the radio is “1.” The signal strength is “-67dBm.”

3. Read your measurement. Hand-off occurs normally.

4. To end the connection, press

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

or close the flap.

Registering individual portables / 83

Measuring directed RSSI

You may want to measure the Receive Signal Strength Indicator between a portable and a specific Base Station radio. For example, you may suspect that a radio in a Base Station is not working properly. You can also use directed Receive Signal Strength Indicator to prevent hand-off while you find a cell edge. To measure the Receive Signal Strength Indicator of a desired radio, you must be in range of two Base Stations— the one you want to measure, and another Base Station.

Receive Signal Strength Indicator applies to one radio in a Base Station.

You cannot measure the directed Receive Signal Strength Indicator of the other radio in the Base Station to which you are connected.

Before you begin measuring directed RSSI

Use the Companion Provisioning Record to find and note the following:

• the five-digit radio ID of the Base Station you want to measure, by mapping the Base Station location to the TCM port. The first four digits indicate the TCM port to which the Base Station is connected. The last digit indicates the number of the radio on the Base Station. For example, the number “03122” identifies radio “2” on the Base Station connected to TCM port “0312”.

• the radio IDs of all other Base Stations in the same location.

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84 / Registering individual portables

Measuring directed RSSI using your portable

1. Perform an undirected Receive Signal Strength Indicator by following steps 1 to 3 in “To measure undirected RSSI’’ on page 77. To direct the Receive Signal Strength Indicator to the other radio of the Base Station, move out of range until hand-off occurs before moving on to step 2.

2. Press

3. Press

. Wait for dial tone.

* 8 9 9

4. Enter the five-digit ID code for the Base Station radio you want to measure. The display shows this ID followed by the signal strength, for example 03121 - 67. If you have not established a connection with the desired Base Station radio, you hear a tone when you hold the portable to your ear.

5. Read your measurement. The system drops the link when you move out of range of your Base Station (no hand-off).

6. To end the connection, press

, or close the flap.

After registering the portables

When you have completed programming the system, use the following checklist to ensure you completed the required tasks.

Verify Portable Credits.

Ensure that you registered all the required portables.

Verify that all portables are available for use.

Test each portable to verify it is operating properly.

Disable Master Registration when you have finished registering the portables.

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Registering individual portables / 85

For the steps involved in operating a Norstar Companion portable, see the Companion Portable Telephone User Guide that is supplied with the portable.

When you distribute the portables, tell the users that the portables are registered and give them the corresponding extension numbers.

Tip -

You can register a portable to more than one system. You cannot register a portable to more than one extension number per system. You cannot register more than one portable to one extension number.

If a portable telephone is used in more than one Norstar or Companion system, its owner must know which registration slot number was used to register the portable telephone with each system. (It is preferable that each user register the system they use most in slot 1.)

If a portable telephone is lost or broken, you can deregister it from the system before replacing it with another portable telephone.

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86 / Registering individual portables

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Testing

Testing the Companion portable telephones

You must register all portable telephones before testing them. For more detail on registering portable telephones, refer to MICS-XC Norstar-Companion System Coordinator Guide and the Telephone Registration Instructions.

1. Verify that the portable telephone is ON.

2. Establish a connection to get internal dial tone. If no dial tone is present, the portable telephone may not be registered. Try to register the portable telephone again.

3. Verify that the portable telephone is using the correct registration slot.

4. Verify that the portable telephone can make a call.

5. Verify that the portable telephone has been assigned the correct extension number by calling a wired telephone and viewing the line number displayed.

Tip -

Automatic Telephone Relocation does not retain programming when moving a Companion Base Station from one port to another.

Testing the Base Stations

1. Verify that the ICS is ON.

2. Verify that re-evaluation is complete.

3. Verify that the Base Station has been powered up correctly by checking that the green light is ON and the red light is OFF.

If the red light is flashing, it indicates that one of the following problems may exist:

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88 / Testing

• The Base Station is not connected to the ICS.

• The Base Station is faulty and should be replaced.

A solid red light indicates that both radios on the Base Station are busy, that the ICS is downloading data to the Base Stations, or that one or both radios have not been assigned to a cell.

4. Using the directed Received Signal Strength Indication (RSSI) feature on a portable telephone verify that you can establish a link with every radio on the system while within the cell range of the radio.Using another portable, establish a second link with the other radio on the same Base Station and check that the red light is ON while both radios are active.

Testing the system coverage

Using the undirected Received Signal Strength Indication feature on a portable telephone, verify that the Base Stations are handing off calls and serving the coverage area as intended. To check valid handoff, move from one cell to another. As you do this the radio number shown on the portable telephone display changes.

To test system coverage at critical points, follow these steps:

1. Make a call. Move over the entire coverage area (including stairs, elevators and critical points) while maintaining the call on the portable. You should maintain good quality speech throughout the area you are moving in.

2. Check that you can receive a call while at these critical points. If a significant hole in the coverage area is found and the Base Stations are working properly according to the above tests, refer to Companion Site Planning Guide. You may need to re-deploy the Base Stations or add an additional cell.

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Troubleshooting

Problems with a portable telephone

1. Verify that the portable is compatible with the software version.

2. Verify that the portable is ON and that the battery is not low, by checking the power indicator on the portable.

3. If no dial tone is present: a. Verify that the dialtone is available from the ICS.

b. The portable may not be registered. Try to register the portable (see MICS-XC Norstar-Companion System Coordinator Guide).

4. Check that the portable is using the correct registration slot.

5. Verify that the portable has been assigned the correct internal number by calling it from another telephone.

Problems with a Base Station

1. Verify that the green light is ON.

2. Verify that the red light is not solid. A solid red light indicates that both radios on the

Companion Base Station are busy, that the ICS is downloading data to the Base Stations, or that one or both radios have not been assigned to a cell.

3. Verify that the red light is not flashing. The red light flashes for about 15 seconds when a Base

Station is powered up. This is normal. If the red light continues to flash, it indicates that one of the following problems may exist:

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• The ICS or Station Module is not ON.

• The Base Station is not connected to the ICS or Station Module.

• The wiring to the Base Station is not correct.

• The TCM wiring length between the Base Station and the ICS (or Station Module) exceeds 1200 m.

• There is a faulty ICS, Station Module, or RPI.

• The two-way DC loop resistance of the power pairs between the Remote Power Interconnect (RPI) and the Base Station exceeds 90 ohms. Measure the loop resistance with an ohmmeter. If the resistance exceeds 90 ohms, install a second power pair, or power the Base Station with a plug-top power supply.

• The Base Station is faulty.

4. Verify that the power cord of the RPI is properly connected to a working AC outlet. If the Base Station is powered locally, verify that the power supply is properly connected to a working AC outlet and that the power supply cable is properly connected to the Base Station power connector

5. If an external antenna is installed, verify that the external antenna coaxial cable is properly connected to the BNC connector of the Base Station and that the corresponding radio is programmed to have an external antenna (see “Installing external antennas and lightning surge arrestors” on page 37).

Note: Ensure there are not any bridge taps on the TCM.

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Replacing a Base Station

To replace a Base Station, you do not have to power down the ICS. When you replace a Base Station, no portable registration information is lost. After a short boot sequence, the Base Station should be functioning normally.

(U.S. only) If you are relocating a Base Station, call the Northern Telecom Customer Response Center at 1-800-321-2649 to verify that you have approval from UTAM Inc. (Please have your System ID number ready when you call.)

Taking a Base Station out of service causes radio coverage to degrade.

To replace a Base Station, follow these steps:

1. If the Base Station is powered locally, unplug the power supply from the AC outlet and unplug the power supply connector from the Base Station

2. Remove the cover from the Base Station.

3. If an external antenna is installed, unplug its coaxial cable from the Base Station.

4. Unplug the teledapt cable from the Base Station.

5. While holding the Base Station (to prevent it from falling), apply upward pressure to the Base Station.

6. Lift the Base Station away from the bracket.

7. Carefully install the new Base Station onto the bracket.

8. Gently press down to snap it into position.

9. Reconnect the teledapt cable to the Base Station connector.

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10. Reconnect the power supply connector and external antenna coaxial cable to the connectors from which they were removed.

11. If the Base Station is powered locally, plug the power supply into the AC outlet.

The red light on each Base Station will flash for about 15 seconds while powering up. This is normal.

Verifying Radio Credits (U.S. only)

You need the programming template found at the front of the Modular ICS System Coordinator Guide.

1. Press

2. Press

3. Press

4. Press

5. Press

6. Press

7. Press

8. Press

ƒ••¤ﬂﬂ‹››

(

••ÇØˆÏÈÌ ¤ﬂﬂ‹›› ‘ ≠ ‘ ≠ ‘ ≠

Available. Press

(the default Installer password). until you reach System prgrming. once. until you see Companion. . The display shows Registration. until the display shows Radio credits. once. The display shows nnn

≠

and the display shows

nnn Total . Verify that the total number of Radio Credits

is enough to support the system you have just installed.

Note: The number of Radio Credits must be double the

number of Base Stations you have installed. Each Base Station has two radios so each Base Station requires two credits.

Note: As each Base Station is initialized the number of

available Radio Credits will decrease accordingly.

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Problems with an RPI

To troubleshoot an RPI, follow these steps:

1. Verify that the RPI is plugged into a working AC outlet.

2. Verify that all the connections (power cord, jumper lead, input and output, and so on) to the RPI are correct and secured.

3. Verify the power supply:

• Verify the power cord fuse.

• Verify the green internal RPI light is on.

• Verify the Base Station’s green light is on.

• Verify that the red light is not solid. A solid red light

indicates that both radios on the Base Station are busy, that the ICS is downloading data into the Base Stations, or that one or both radios have not been assigned to a cell.

• Verify that the red light is not flashing.The red light

flashes for about 15 seconds when a Base Station is powered up. This is normal.

4. If none of the Base Stations connected to the RPI (or to one of its power supply units) is functioning correctly, replace the RPI (or power supply unit).

Tip -

The left power supply unit provides power through output connectors OK1 to OK8 or OBIX1 to OBIX8, and the right power supply unit provides power through OK9 to OK16 or OBIX9 to OBIX16.

If only one or a few of the Base Stations seem faulty, see Problems with a Base Station.

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Problems with wireless communication

Obtaining a Recovery Key (U.S. only)

A disabled Norstar Companion system implies that Base Stations and portables are not operational. UTAM registering information is, however, retained.

To reactivate Norstar Companion communication on a disabled system, you require a UTAM Recovery Key. To obtain and enter the Recovery Key, follow the procedures for the UTAM Activation Key explained in “Software keys (U.S. only)” on page 68.

Obtaining a Regression Key (U.S. only)

You may need a Regression Key if one of the following conditions occurs:

• a defective ICS is replaced

• an ICS has lost its System Identification Number (SysID) due to a power outage for more than 72 hours

If you need a Regression Key, follow these steps:

1. Record the new System Identification Number once the system is powered up. See “Step 2: Obtain the System Identification Number” on page 69 for more information.

2. Locate the following information in the MICS

Programming Record.

• the original SysID

• all previously entered radio and portable credit keys

3. Call Northern Telecom Customer Response Center at 1-800-321-2649 to request a Regression Key.

MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01

Nortel Networks MICS-XC User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Regulations

Federal Communications Commission (U.S. only)

Companion Base Stations

Activation (U.S. only)

Safety

Norstar Companion basics

What’s new with Norstar

New features

Hunt Groups

Wireless call pickup features

Directed Call Pickup

Group Pickup

Wireless Portable Language Selection

Wireless Call Forward No Answer enhancement

Wireless Twinning enhancement

Planning the installation

Planning checklist

Required equipment and supplies

Configuring Station Modules

Configuring expansion modules

On a mini system

On a midi system

On a maxi system

On a mega system

ICS numbering

Installation

Installation checklist

Connecting expansion modules

Installing Remote Power Interconnect (RPI) units

Mounting the RPI unit

RPI mounting holes

Opening the RPI cover

RPI components

Wiring the RPI

Maximum power cabling distance (approximate)

RPI Connector Overview

RPI connector board

Output connections

Output connector pinout

Input connections

Input connector pinout

Installing Base Stations

Positioning a Base Station

Mounting a Base Station

Installing portable telephones

Installing external antennas and lightning surge arrestors

Planning for an outdoor external antenna

Installing an outdoor external antenna

Installing a lightning surge arrestor

Powering up the system

Programming

Programming overview

Installer password

System Coordinator Plus password

System Coordinator password

Basic password

Programming tools

A Norstar telephone

The programming overlay

The Norstar display buttons

Special characters on the display

The Norstar Programming Record

Exiting programming

Viewing your programming updates

Entering numbers

Template defaults

Passwords defaults

System prgrming defaults

Startup programming

Performing Startup

Changing the default template

Entering programming

Entering programming for installers

Entering programming for system coordinators

Entering programming using other passwords

Norstar features