Nortel Networks Meridian Mail User Manual
Welcome to
Meridian Mail Voice Messaging
Meridian Mail Voice Messaging from Nortel Networks is an advanced
business messaging system that offers convenience and efficiency for
managing your incoming and outgoing messages.
Meridian Mail Voice Messaging stores all of your voice messages in your
personal mailbox. Here are some of the many features you can use to send
and receive messages:
♦ Forward and reply to messages.
♦ Compose, edit, and send messages.
♦ Create personalized distribution lists for sending messages.
♦ Add message options such as urgent, private, and timed delivery.
♦ Dial and address by name or by number.
♦ Receive remote notification of incoming messages.
Some features are options. Your system administrator can tell you if these
features are available to you.
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Contents
Understanding Meridian Mail Voice Messaging
Working with Meridian Mail Voice Messaging.................................................... 1
Meridian Mail Voice Messaging at a glance....................................................... 2
Using standard commands............................................................................... 4
Mailbox setup
Logging in to your mailbox................................................................................ 5
Changing your password.................................................................................. 6
Recording greetings ......................................................................................... 7
Recording your name ....................................................................................... 8
Assigning a custom operator............................................................................ 8
Playing your messages
Playing your messages.................................................................................... 9
Responding to messages
Calling the sender...........................................................................................10
Replying to the sender ....................................................................................10
Replying to the sender and all recipients..........................................................10
Forwarding a message....................................................................................11
Sending messages
Composing a message....................................................................................12
Addressing a message....................................................................................13
Addressing by name.......................................................................................14
Checking and editing your message................................................................14
Adding message options.................................................................................15
Distribution lists ..............................................................................................16
Express Messaging.........................................................................................17
Thru-Dialing....................................................................................................17
Remote Notification
Remote Notification.........................................................................................18
Call Answering
When you are the caller ..................................................................................21
Your Meridian Mail Voice Messaging numbers........................................................22
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Working with Meridian Mail Voice Messaging
How to use this guide
This guide explains how to use Meridian Mail Voice Messaging. Familiarize yourself with
the most frequently used procedures such as logging in, playing your messages, and
recording your greetings. Then explore the many convenient features available for voice
messaging. If you want to use a feature described in this guide but you cannot activate it,
check with your system administrator.
Meridian Mail Voice Messaging terms
While you are working with Meridian Mail Voice Messaging you will use these basic terms.
Access numbers
You log in to your mailbox by dialing an access number. Your system administrator gives
you the Meridian Mail Voice Messaging access number and any other numbers you need
to access features and services. Keep a handy record of these numbers on page 22.
Mailbox
Your electronic mailbox stores your messages, your recorded greetings, your distribution
lists, and other personal settings. You can log in to your mailbox at any time to play your
messages and use all of the available Meridian Mail Voice Messaging features and
services. Your system administrator will assign you a mailbox number, which is usually
your extension number.
Password
Your personal password provides security for your mailbox and its contents. All of your
interaction with Meridian Mail Voice Messaging is confidential; no one else can access
your mailbox.
How to get help
Meridian Mail Voice Messaging provides several types of help for the novice and the
experienced user.
Voice prompts
Meridian Mail Voice Messaging guides you with voice prompts at each step. The prompts
tell you what to do next, or what options are available, so you don’t have to remember
every step. You can interrupt a prompt by pressing the key for the next step.
Context-sensitive help
You can press * for Help at any time while you are logged in to your mailbox. You will hear
the options that are available for your next step.
Printed help
In addition to this user guide, an At a Glance card is available. Keep it near your telephone
or take it with you when you travel.
System administrator
Ask your system administrator about available features and access numbers.
1
Meridian Mail Voice Messaging at a glance
2
Meridian Mail Voice Messaging at a glance
3
Using standard commands
In Meridian Mail Voice Messaging, many keypad commands are common to all features.
For example, Play is always 2, Record is always 5, and Help is always *. If you learn
these standard commands you can use all the Meridian Mail Voice Messaging features
without memorizing every step.
When you are playing your messages, recording greetings, and recording messages,
use these commands:
Play
Skip back Skip forward
Go to previous message
or return to messages
Record
Delete/Restore
Help
Stop playback
or recording
Cancel menu selection
End data entry
or addressing
Go to next message
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Logging in to your mailbox
You need a Meridian Mail Voice Messaging access number, a mailbox number, and a
password to log in to your mailbox.
To log in for the first time
Your system administrator will give you a temporary password that you change the first
time you log in.
1 Decide on a new password. See page 6 for help with choosing passwords.
2 Follow the login steps below, using your temporary password.
3 When you are asked to enter a new password, follow the prompts. See page 6 for
instructions on changing your password.
To log in
You can log in to your mailbox from any touchtone phone. When logging in from your own
phone, you may be able to press a message key instead of dialing the access number.
1 Dial the Meridian Mail Voice Messaging access number, or press the message key on
your phone.
2 Enter your mailbox number, then press #. If you are at your own phone, just press #.
3 Enter your password, then press #.
You are now in your mailbox and can use all the message list commands.
To log in using Autologin
Autologin is an option that is available at some mailboxes. Ask your system administrator
if Autologin is available.
To disconnect
When you have finished your Meridian Mail Voice Messaging session, press 83 to
disconnect, or simply hang up.
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