Nortel Networks Meridian 11CM User Manual

Product Guide

Meridian 1 Option 11C

Meridian 1 Option 11C is designed to be modular, flexible, easy to use,
easy to install, and easy to sell. Option 11C delivers all the functionality,
rich applications support and reliability of the larger systems in the
Meridian 1 portfolio. Option 11C deploys the same X11 Software,
Intelligent Peripheral Equipment (IPE) cards, desktop telephones and
provides the same applications that are used by the larger Meridian 1
systems. The modular design of Option 11C allows for it to be an off­the-shelf product. With focus on small to medium businesses, Option
11C delivers to your business robust power at great value.

Option 11C services up to 800 ports and supports up to 58,000 Busy­Hour-Call-Completions (BHCC) per hour. Option 11C has a host of IP
and remote capabilities in addition to supporting industry leading
Meridian integrated applications. State-of-the-art software updates can be
downloaded via the Internet.

Option 11C exemplifies the value of simplicity without compromising functionality or reliability. Incorporating the
latest technological advances while protecting your initial investment. Option 11C epitomizes "five-nines" reliability.
Option 11C is built on a solid foundation that has longevity - at Nortel Networks, we call that evergreen by design,
and it’s your investment protection guarantee.

Key Features

• Motorola 68040 Commercial Processor: Option 11C packs the same power as the larger Meridian 1 systems

with the Motorola 68040 commercial processor. This increase in processing capability enables Option 11C to
support real-time intensive applications, heavy call traffic associated with call centers, and sophisticated
applications such as Computer Telephony Integration (CTI), Customer Controlled Routing (CCR), and
Integrated Voice Response (IVR) . The robust processing power ensures that the Option 11C can support your
business needs today as well as future applications.

• Ethernet Connection: The Option 11C Ethernet connection provides an Equipment LAN (ELAN)

connection into server based applications such as Symposium Call Center Server (SCCS) for Call Centers,
CallPilot servers for Unified Messaging and to Optivity Telephony Manager (OTM) for system administration.
It can also be used to deliver Simple Network Management Protocol (SNMP) alarm traps to open management
workstations such as Optivity Network Management System (NMS) or HP OpenView. SNMP compatibility
allows more efficient Meridian 1 alarm management to provide a unified view of network operations in
managing both your voice and data networks.

Meridian 1 Option 11C 2

• Keycode Software Activation: With Option 11C, Nortel Networks provides a software delivery system which

enables Feature Packages and Terminal Number (TN) levels to be activated via keycodes, allowing for much
quicker and easier order fulfillment. X11 Software release upgrades are handled via PCMCIA cards. All of the
software features of the release are then loaded onto your Option 11C system. Keycode activation then enables
you to take advantage of those features desired by your business.

• Easy to Use Digital Phones: Meridian Digital Telephones bring all the powerful features and services of the

Meridian 1 Option 11C to each desktop in your company, helping employees communicate better and
improving productivity company-wide. You can choose from a wide selection of telephones to match the
specific needs of each employee. Choose from a digital telephone portfolio which includes a single-line
telephone, specialized sets for telemarketing, a variety of business telephone configurations that provide
capacities from 6 to 60 keys for lines and features, modular displays for enhanced call coverage, and
programmable data adapters to take advantage of sharing on-site and remote computers, modems and public
databases.

• Effective Voice Messaging: Meridian 1 Option 11C voice messaging gives you the tools to provide personal

and professional attention to everyone who contacts your company - whether by phone or by fax. Meridian Mail
Card Option provides voice mail messaging as well as a wide variety of other features for efficient message
management. Meridian Mail networking can provide cost-effective and efficient voice messaging to any location
in your network, delivering the same features to everyone in your company for simpler communications.
CallPilot, for unified messaging, brings email, voicemail and faxmail management to a single interface for your
employees – that being their desktop PC. With Nortel Networks and Option 11C – you have choice in your
messaging platforms.

• Call Center Management: With our web portal solutions portfolio, your business can take advantage of the

latest advancements in skill base routing and customer relationship management applications. Whether it’s for a
workgroup call center with Symposium Call Center Express (SCCE) or the most robust of call centers with
Symposium Call Center Server (SCCS). Our call center products improve operating efficiency with functionality
that also provides the best in customer service.

• Distribution over IP: With the Option 11C IP Expansion Option, Option 11C expansion cabinets that house

Intelligent Peripheral Equipment (IPE) can be distributed across your campus via 100Base-T Copper or
100Base-F Fiber point-to-point. This affords your business the opportunity to leverage existing bandwidth in
place that supports your data network for QoS enabled VoIP. All with the robust feature sets of Option 11C
and Meridian 1’s X11 software. Truly the best of converged voice and data!

Solution Sets

Today’s global economy has intensified competition, particularly for small to medium sized businesses. Going head­to-head with large corporations means the smaller enterprise must work smarter and within its budget to come out
on top. Choosing the right communication system is a crucial decision. Your business demands a system robust
enough to meet your needs today but also modular and technically savvy enough to expand for your business needs
tomorrow.

Option 11C is that communications system. As an integral member of the Meridian 1 system portfolio, Option 11C
is designed to be modular, flexible and to easily accommodate future technologies. With Option 11C, over 450
software features are available to your business – leveraging the same feature set as that available on our larger
Meridian 1 systems. So as your business grows, features that are integrated into your daily business practices, such as
voice messaging or automatic call distribution, aren’t lost. They carry forward… eliminating any retraining costs.
Intelligent Peripheral Equipment (IPE) cards are common to small and large systems. That’s what we mean by
Evergreen. It’s about investment protection. This is particularly important to small businesses whose needs can
change rapidly.

While small in footprint, Option 11C is large in capability. Option 11C enables your business to take advantage of
the latest technologies such as Voice over IP. Meridian 1 ITG Trunk Side and Line Side Gateways that reside within
Option 11C’s IPE offer to you an incremental pathway to Voice over IP. On a small scale or large scale – the
choice is yours. When it’s right for your business. So you can adopt Voice over IP at your desktop with our Meridian
1 ITG Line Side Gateway and our i2004 Internet Telephone and/or i2050 Software Phone. Or adopt Voice over IP