Nortel Networks M3902, M3904, M3903, M3901 User Manual

Meridian Digital Telephones

M3901 M3902 M3903

Nortel Knowledge Network

M3904

User Guide

Enterprise Voice Solutions Customer Documentation

While you are away from your desk: Call Forward

M3900 Series Meridian Digital Telephone 1

M3901 ................................................................................................. 1

M3902 ................................................................................................. 2

M3903 ................................................................................................. 3

M3904 ................................................................................................. 4

Your Telephone’s Controls 5

Terms you should know 8

Your telephone call features 10

Use handsfree calling (M3902, M3903, and M3904) ............................ 10

Activate/deactivate Group listening ...................................................... 12

Use the Predial feature ......................................................................... 14

Make a call 15

Make a call while on-hook ................................................................... 16

Auto Dial ............................................................................................ 16

Ring Again (M3902) ............................................................................ 17

Ring Again (M3903 and M3904) ......................................................... 18

Redial last number called ..................................................................... 19

Use Speed Call (M3902) ...................................................................... 20

Use Speed Call (M3903 and M3904) ................................................... 21

Make a System Speed Call ................................................................... 22

Use Hot Line ........................................................................................ 22

Make an Intercom call .......................................................................... 23

Answer a call 24

While on an active call 25

Place a call on Hold ............................................................................. 25

Transfer a call (M3902) ....................................................................... 25

Transfer a call (M3903 and M3904) ..................................................... 26

Use Timed Reminder Recall ................................................................... 27

Use Attendant Recall ............................................................................ 28

Use Call Park (M3902) ......................................................................... 28

Contents

Use Call Park (M3903 and M3904) ......................................................30

Calling Party Number (M3902) ............................................................. 33

Calling Party Number/Charge Account (M3903 and M3904) ................. 33

Display incoming calls .......................................................................... 34

Trace a Malicious call ...........................................................................35

Incoming calls 36

Activate Automatic Answerback ............................................................36

Use Call Pickup .................................................................................... 37

Use Call Waiting ................................................................................. 38

While you are away from your desk 39

Forward calls (M3902) .........................................................................39

Forward calls (M3903 and M3904) ......................................................40

Forward internal calls only .................................................................... 41

Use Remote Call Forward ..................................................................... 42

Secure your telephone 44

Talk with more than one person 45

Set up a Conference call (M3902) .........................................................45

Set up a Conference call (M3903 and M3904) ......................................46

Join a call (M3902) .............................................................................. 47

Join a call (M3903 and M3904) ...........................................................47

Selectable Conferee Display and Disconnect .......................................... 48

Use Group Call ....................................................................................49

Work without interruption 51

Activate Make Set Busy ........................................................................51

Additional Call Features 52

Auto Dial Transfer Feature .................................................................... 52

Use the buzz signal .............................................................................. 52

Call Page to make an announcement ..................................................... 53

Centrex/Exchange Switch Hook Flash ...................................................53

Charge or Force Charge a call (M3902) ................................................54

Charge or Force Charge a call (M3903 and M3904) .............................56

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Enhanced Override Feature .................................................................. 58

Forced Camp-on .................................................................................. 59

Station Camp-on ................................................................................. 60

Override Feature ................................................................................. 61

Privacy Release .................................................................................... 62

Radio Paging ...................................................................................... 63

Voice Call ........................................................................................... 65

Use the Voice Messaging control screens ............................................... 65

Hospitality features 67

Automatic Wake-Up ............................................................................ 67

Message Registration ........................................................................... 69

Maid Identification ............................................................................... 70

Room Status ........................................................................................ 71

Meridian SL-100 CLASS Features 72

Anonymous Caller Rejection ................................................................. 72

Automatic Callback .............................................................................. 73

Automatic Recall .................................................................................. 74

Customer Originated Trace ................................................................... 75

Calling Name and Number Delivery Blocking ........................................ 76

Selective Call Forward .......................................................................... 76

Telephone display 77

M3902 display .................................................................................... 77

M3903 display .................................................................................... 77

M3904 display .................................................................................... 78

Options List 79

Select a language ................................................................................ 80

Change a Feature Key label (M3902) ................................................... 80

Change a Feature Key label (M3903 and M3904) ................................. 82

Adjust Screen contrast .......................................................................... 84

Adjust volume ...................................................................................... 84

Choose Ring type ................................................................................. 85

Select Call Log options ......................................................................... 85

Use Live dial pad ................................................................................. 86

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Contents

Select Preferred name match .................................................................86

Set up area code ................................................................................. 86

Enable Call timer .................................................................................87

Select Date/time format ........................................................................87

Enable Key click ................................................................................... 87

Use Headset port on call .......................................................................88

Activate Headset port external alerter ....................................................88

Use Call indicator light ......................................................................... 88

Set On-hook default path ...................................................................... 89

Display diagnostics ..............................................................................89

Activate Group Listening ....................................................................... 90

Call Log and Personal Directory display and navigation 91

M3903 Call Log display and navigation ................................................91

Access your Callers List or Redial List (M3903) .......................................91

M3904 Personal Directory and Call Log display and navigation .............. 92

Access your Personal Directory, Callers List, or Redial List (M3904) .......... 93

Call Log and Personal Directory password protection

(M3903 and M3904) ...........................................................................94

Call Log 97

Access and use the Callers List (M3903) ................................................ 97

Access and use the Callers List (M3904) ................................................ 98

Redial List 100

Access and use the Redial List (M3903) ...............................................100

Access and use the Redial List (M3904) ...............................................101

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Contents

Access and use the Personal Directory 102

Access the Personal Directory ............................................................. 102

Add a Personal Directory entry ........................................................... 102

Add an incoming call ......................................................................... 104

Add an outgoing call ......................................................................... 105

Delete or edit a Personal Directory entry .............................................. 106

Delete your Personal Directory ............................................................ 107

Use the Personal Directory to make a call ............................................ 107

Use Card View .................................................................................. 108

Search for an entry ............................................................................ 109

Copy a number from the Redial List ..................................................... 109

Set-to-Set Messaging 111

Corporate Directory 114

Virtual Office 117

M3901 Feature Operation 119

M3901 Fixed Keys ............................................................................. 119

Program a feature or an Auto Dial ...................................................... 121

Use Auto Dial .................................................................................... 122

Use Speed Call .................................................................................. 122

Use Call Transfer ............................................................................... 123

Set up a Conference call ..................................................................... 124

Activate Ring Again ........................................................................... 125

Make a call ....................................................................................... 126

Receive a call .................................................................................... 126

Feature Activation Indicator ................................................................ 126

Message Waiting and Call Status Indicator .......................................... 126

Contents

Accessories for the M3900 Series telephones 127

Accessory Connection Module (ACM) .................................................. 127

Analog Terminal Adapter (ATA) ..........................................................127

Computer Telephony Integration Adapter (CTIA) ................................... 127

Display-based Expansion Module ........................................................ 127

External Alerter and Recorder Interface ................................................ 127

Full Duplex Hands Free Module ...........................................................128

Headsets ........................................................................................... 128

Key-based Expansion Module ............................................................. 128

Personal Directory PC Utility ................................................................ 128

Meridian 1 Flexible Feature Codes (FFCs) 129

Meridian SL-100 Feature Access Codes (FACs) 130

Index 131

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M3900 Series Meridian Digital Telephone

There are five models in the M3900 Series Meridian Digital Telephone Portfolio. This document describes the M3901, M3902, M3903, and M3904 features and how to use them. The M3902, M3903, and M3904 are described in the main portion of this document. The M3901 is described in a separate section of this document. For information on the M3905 refer to the M3905 Call Center Meridian Digital Telephone User Guide.

M3901

The M3901 has one Line (DN) Key and can be programmed with up to five features.

M3901 telephone

Feature Activation Indicator

Feature

Goodbye

Line (DN)

Hold

Message/Call Status/ Incoming Call Indicator

Feature Card

Volume Control Bar

553-8966

Note: The Meridian SL-100 configures the Line (DN) Key as a Directory Number only.

M3900 Series Meridian Digital Telephone

M3902

The M3902 has one Line (DN) Key, and three Programmable Soft Keys (self-labeled).

M3902 telephone

LCD Indicator

Message Waiting Light/ Incoming Call Indicator

One Line (DN) Programmable

Soft Keys (self-labeled)

Options

LED

Handsfree Key

Navigation Keys

Message Transfer Hold Goodbye

Volume Control Bar

LED

Mute

553-8624

M3900 Series Meridian Digital Telephone

M3903

The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled).

M3903 telephone

LCD Display

Goodbye

Hold

LED

Handsfree Key

Message Waiting Light/ Incoming Call Indicator

Programmable Line (DN)/ Feature Keys (self-labeled)

Context Sensitive Soft Keys (self-labeled)

Copy Fixed Feature Keys

Volume Control Bar

LED

Headset

Mute

Options

Quit

Call Log

Message

Shift

Applications

Navigation Keys

553-8625B

M3900 Series Meridian Digital Telephone

M3904

The M3904, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled).

M3904 telephone

LCD Display Goodbye Hold

Message Waiting Light/ Incoming Call Indicator

Programmable Line (DN)/ Feature Keys (self-labeled)

Handsfree Key

LED

Volume Control Bar

Headset

Options

LED

Mute

Quit

Message

Navigation Keys

Directory/Log

Context Sensitive Soft Keys (self-labeled)

Fixed Feature Keys

Shift

Copy

Applications

553-8626B

Your Telephone’s Controls

Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side.

Your Telephone’s Controls

Goodbye

Headset

2498

Hold

You can terminate an active call by pressing the Goodbye Key. The Goodbye Key is useful for disconnecting a handsfree call.

Press the Headset Key to answer a call on a headset (connected to the headset jack) or to switch a call from handset or handsfree to the headset.

A steady LCD indicator appearing beside a Line (DN) Key means that the feature or line is active. A flashing LCD indicator means the line is on hold or the feature is being programmed.

By pressing the Hold Key, you can put an active call on hold. Return to the caller by pressing the DN Key beside the flashing indicator.

The Handsfree Key allows you to activate the handsfree (M3902, M3903, and M3904) and Group listening features (M3903 and M3904). The speaker LED lights to indicate handsfree is active, the LED flashes to indicate Group listening is active.

Mute

The Mute Key allows you to listen to a conversation without being heard. This is especially useful when you only want to listen on a conference call. Push the Mute Key again to return to a two way conversation. The Mute Key applies to handsfree, handset, and headset microphones. The Mute LED flashes when the Mute option is in use.

Your Telephone’s Controls

The Navigation Keys allow you to scroll through Menus and lists on the display.

Copy

Options

Message

Directory/Log

Call Log

Quit

/ /

The Copy Key copies incoming or outgoing call numbers into the Personal Directory on the M3904.

The Quit Key ends an active application. Pressing the Quit Key does not affect the status of calls currently on your telephone.

Note: If you press the Quit Key before the Done Key you exit without saving changes. Press the Done Key to exit and save changes.

The Options Key allows you to access and modify telephone options.

The Message Key provides access to your voice messaging system.

The Directory/Log Key (M3904) allows you to access your Personal Directory (100 entries), Callers List (last 100 incoming calls) and, Redial list (last 20 outgoing calls).

The Call Log Key (M3903) allows you to access the Callers List (last 10 incoming calls), and the Redial list (last 5 outgoing calls).

Applications

Shift

Line

The Applications Key allows you to access additional features that may be provided by your network administrator (M3903 and M3904).

The Shift Key allows you to access the second layer of the Programmable Line/Feature Keys (M3903 and M3904).

The Line/Directory Number (DN) Key on the M3901 allows you to access dial tone.

Your Telephone’s Controls

2496

2498

Dial

...

Line/Directory Number (DN) Key(s) are

assigned to your M3902, M3903, or M3904. They can be a Primary Directory

Number (PDN) or secondary DN(s) on the M3903 and M3904.

On the M3903 and M3904, the lower right hand Line/Feature Key on the first layer is your Primary Directory Number

(PDN) Key. When you pick up the handset,

the line associated with this key is ready for you to make a call.

Note: Although you have only one PDN, you can have additional Line/Directory Number (DN) Key(s) assigned to your M3903 or M3904 telephone.

The Dial Key is used to dial numbers stored in the Directory and Callers List (M3903 and M3904). The Dial Key accesses the Primary Directory Number (PDN) Key to make a call.

The More Key allows you to access additional layers of Context Sensitive Soft Keys.

Trans

Example:

CallWait

Programmable Soft Keys (M3902) or Context Sensitive Soft Keys (M3903 and

M3904) are configured for various

features and functions on the M3900 Series telephones. The Soft Keys are located below the display area. These keys have an LCD label above them that changes based on available features, functions, or the active application.

Programmable Line (DN)/Feature Keys

(M3903 or M3904) are located at the sides of the upper display area. Once configured, these Programmable Line

(DN)/Feature Keys provide one-touch

feature activation. An status icon indicates call or feature status.

Terms you should know

Attendant — The attendant is a telephone operator in your organization. Call Log— The Call Log can be configured to store either unanswered or all

incoming calls. These entries can be accessed through your directory menu. Call party information—When your telephone rings, the display shows Call Party

Name Display (CPND) information. The system must have CPND enabled. The display shows the phone number and name, if available, of the incoming call.

Card View — The Card View displays a directory entry name and telephone number.

Context Sensitive Soft Keys — The four keys located directly below the display on the M3903 and M3904 are referred to as Context Sensitive Soft Keys. The label and function of each key changes depending upon the available features or the active application.

Copy Key — The Copy Key allows the M3904 to copy information from an application, like Corporate Directory, or from the Callers List or Redial List to the Personal Directory.

Date/time display feature —The Date/time display feature shows the month and date while the telephone is in an idle state.

Directory Number (DN) — The Directory Number (DN) is a telephone number that consists of one to seven digits. The DN is commonly known as an extension number.

Feature Access Codes (FACs)— Feature Access Codes (FACs) allow you to access features for which you do not have a fixed or soft feature key. Feature Access Codes are applicable to the Meridian SL-100 system only. For your convenience, the FACs for your system can be printed on a page located at the back of this guide.

Flexible Feature Codes (FFCs) —Flexible Feature Codes (FFCs) allow you to access features for which you do not have a fixed or soft feature key. Flexible Feature Codes are applicable to the Meridian 1 system only. For your convenience, the FFCs for your system can be printed on a page located at the back of this guide.

Fixed Keys—The Fixed Keys are the hard labeled keys on your telephone. Indicator —An indicator is an LCD or LED that displays the current status of a

feature by its state; flashing, winking, steady on, or off. Information screen—The Information screen displays call activity, lists, prompts,

and status of calls. Interrupted dial tone—Interrupted dial tone is a broken or pulsed dial tone, heard

when you access some of the features on your telephone.

Terms you should know

Meridian 1, Meridian SL-100— The Meridian 1 or the Meridian SL-100 is your

office communications system. More... — The More Key allows access to the multiple layers of Programmable

Soft Keys. These keys are the keys located below the display on your telephone. Off-hook — Off-hook is a term used to indicate that the telephone is active and

ready to make a call. Your telephone’s status changes to off-hook when you pick up the handset or press a Line (DN) Key.

Paging tone—Paging tone is a special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone.

Personal Directory —The Personal Directory stores entries by name and phone number.

Primary Directory Number— The Primary Directory Number is the main extension number on your telephone. It is accessed through the Primary Directory Number (PDN) Key.

Private Line — Private Line can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line.

Redial List— The Redial List is accessed through the Call Log Key on the M3903 and through the Directory/Log Key on the M3904. It lists outgoing numbers for calls that have been made from your telephone.

Ringback/ring tone— Ringback/ring tone is the sound you hear when a call you have made is ringing at its destination.

Shared Directory Number — A shared Directory Number is a DN (extension) that is shared by two or more telephones. This is also known as a Multiple Appearance DN (MADN).

Special dial tone— The special dial tone refers to three consecutive short tones followed by steady dial tone that you hear when accessing some of your telephone features.

Switch hook — The switch hook is the button which the handset presses down, disconnecting your call, when you replace the handset. When lifted, the handset releases the switch hook and you either answer an incoming call or you receive dial tone indicating that your telephone is ready to make a call.

Your telephone call features

Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you.

To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) for the Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100. Your network administrator supplies you with the Flexible Feature Codes or Feature Access Codes for your system.

Note: In order to use a feature described in this section, your system software must support the feature and the feature must be assigned to your telephone. Check with your network administrator for more details.

Use handsfree calling (M3902, M3903, and M3904)

If your telephone is an M3902, M3903, or M3904 you can use the built-in microphone and speaker instead of the handset to make of receive a handsfree call. While on an active call, you can switch between Handset and Handsfree mode.

To answer a call with handsfree:

To discontinue a handsfree call:

Goodbye

To mute a handsfree call:

To switch from handsfree to handset:

Mute

/ /

Press the Handsfree Key. You are now on a handsfree call.

Press the Goodbye Key to end the call.

1. Press the Mute Key. The LED indicator flashes.

2. Press the Mute Key again to return to a two way handsfree conversation.

1. Lift the handset to switch from handsfree to handset.

Your telephone call features

To switch from handset to handsfree:

1. Press the Handsfree Key.

2. Replace the handset.

To use a headset: Connect a headset to the headset jack

or the handset jack depending on the headset type and the telephone you are using.

Press the Headset Key (M3903 and

Headset

M3904). For the M3902 read the instructions that came with your recommended headset.

Note 1: Refer to “Set On-hook default path” on page 89 for information on how to configure your telephone for use with a headset.

Note 2: Refer to “Headsets” on page 128 for information on recommended headset types for your telephone. This section also provides information on setting and adjusting the volume for both amplified and unamplified headsets.

To switch from handsfree to headset: Connect headset or put headset on.

Press the Headset Key (M3903 and

Headset

M3904). For the M3902 read the instructions for the headset you are using.

Your telephone call features

Activate/deactivate Group listening

The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset. This feature must be enabled by your network administrator.

To activate the Group listening option:

1. Press the Options Key.

Options

Group listening

2. Use the Navigation Keys to scroll through the Options List and highlight

Group listening.

Select

Done

Quit

To use Group listening while you are on a call:

3. Press the Select Key.

4. Press the On Key.

5. Press the Done Key to save changes.

6. Press the Quit Key to exit.

Press the Handsfree Key. Ever yone will hear the caller over the speaker, but the caller will only hear what is picked up by the handset.

Note: You must let the caller know when others are listening to the conversation. This feature does not provide a tone to inform the party on the other end of the call that the conversation is being monitored.

To deactivate the Group listening option:

Options

Group listening

Your telephone call features

1. Press the Options Key.

2. Use the Navigation Keys to scroll

through the Options List and highlight

Group listening.

Select

Off

Done

Quit

To mute a group listening call:

Mute

To switch from Group listening to handsfree:

3. Press the Select Key.

4. Press the Off Key to turn Group

listening off.

5. Press the Done Key to save changes.

6. Press the Quit Key to exit.

1. Press the Mute Key. The LED flashes.

2. Press the Mute Key again to return to

two way conversation.

Press the Handsfree Key.

Your telephone call features

Use the Predial feature

The Predial feature allows you to enter and preview a number containg up to 31 digits and make corrections before you dial the number.

To use Predial:

1. Replace the handset, if it is off the cradle.

2. Dial the number.

Note 1: Press the Pause Key to insert a

1.5 second pause in the dialing string.

Note 2: If you are calling an external or long distance number, be sure that the appropriate access codes are included.

2637

3. Press a Line (DN) Key to receive dial tone.

The displayed predialed number is automatically dialed.

4. Lift the handset when the called party answers or, if on handsfree, begin to talk.

Note: You cannot use the Predial feature if the Live dial pad feature is active.

Make a call

This section describes features that you can use when you make a call. There are several ways to make a call from your M3900 Series Meridian Digital Telephone. To make a call from your telephone, use the features described in this chapter.

To ma k e a c a ll:

1. Lift the handset.

or or

2637

Headset

Press the Line (DN) Key.

Press the Handsfree Key.

Note: The Handsfree Key must be enabled by your network administrator

Press the Headset Key if you have a headset connected to your telephone’s headset jack (available on the M3903 and M3904).

Note: See “Set On-hook default path” on page 89, and “Headsets” on page 128 for information on connecting a headset to your M3903 or M3904.

2. Dial the number.

Note: Whenever you read “Lift the handset,” in this guide, you may alternatively press a free Line (DN) Key,

Handsfree Key, or the Headset Key. You

receive dial tone with each of these actions.

To change from handset to headset:

Headset

The Headset Key is used to switch to the headset mode of operation.

The LED lights steadily to indicate that you are in headset mode.

Make a call

Make a call while on-hook

To make a call while on-hook, leave the handset in the cradle while you dial a number.

To dial on-hook:

2637

1. Press a Line (DN) Key.

2. Dial the number when you receive dial tone.

3. Lift the handset when the called party answers.

Auto Dial

Auto Dial lets you dedicate a feature key to a specific telephone number. When

the Auto Dial Key is pressed, the number is dialed automatically. This feature must be enabled by your network administrator.

To us e Aut o Di a l:

AutoDial

To display the Auto Dial number (M3903 and M3904):

Display

1.Lift the handset.

2. Press the associated Auto Dial Key.

The number is dialed automatically.

1. Press the Display Key.

Note: On the Meridian SL-100, press the

Inspect Key to display the number.

AutoDial

To store an Auto Dial number:

AutoDial

2. Press the configured Auto Dial Key.

The number appears on the display.

1. Press the Auto Dial Key, without lifting the handset.

Make a call

2. Dial the number to be stored on the

Auto Dial Key.

Note 1: The number may contain up to 31 digits.

Note 2: Press the Pause Key to insert a

1.5 second pause in the dialing string. Note 3: If you are storing an external or

long distance number, be sure that the appropriate access codes are included.

AutoDial

3. Press the Auto Dial Key again. The

number is stored on the key.

Note: To change the key label “AutoDial”, select Change feature key label from the Options List menu. Please see “Change a Feature Key label” on page 80 for detailed instructions.

Ring Again (M3902)

Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. The Ring Again feature automatically redials the number.

To us e Rin g Aga in:

1. Dial a number and receive a busy tone

or no answer.

Note: On the Meridian SL-100, Ring Again is available on busy tone only.

RingAgn

To call a Ring Again party when you receive notification:

2. Press the Ring Again Key, or enter the

Ring Again Activate FFC.

When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone.

RingAgn

1. Lift the handset, you receive dial tone. Note: If you used the Ring Again Activate

FFC, the number is automatically dialed.

2. Press the Ring Again Key.

Make a call

To cancel Ring Again before notification:

RingAgn

Press the Ring Again Key a second time before hearing the notification tone, or enter the Ring Again Deactivate FFC.

Ring Again (M3903 and M3904)

To us e Rin g Aga in:

1. Dial a number and receive a busy tone or no answer.

Note: On the Meridian SL-100, Ring Again is available on busy tone only.

RingAgn

To call a Ring Again party when you receive notification:

2. Press the Ring Again Key.

The screen displays Ring again is active.

When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone.

RngCall

To cancel Ring Again before notification:

CanclRA

1. Lift the handset or press a line (DN) key.

2. Press the Ring Call Key.

Press the Cancel Ring Again Key.

The screen displays Ring Again is cancelled.

Make a call

Redial last number called

Last Number Redial allows you to automatically redial the last number you

dialed. This feature must be enabled by your network administrator.

To use Last Number Redial when using the handset:

2637

To use Last Number Redial when using handsfree:

2637

1. Lift the handset.

2. Press a Line (DN) Key.

Press the Line (DN) Key twice.

The last number you dialed is automatically redialed.

Note: On Meridian SL-100, press the £ Key twice.

Make a call

Use Speed Call (M3902)

The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit access code. Contact your network administrator to determine the capacity of your Speed Call list. This will establish the number of digits you will enter for each access code.

A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator.

To store or change a Speed Call number:

SpcCtlr

To make a Speed Call:

SpcCtlr SpcUser

1. Press the Speed Call Controller Key, or lift the handset and enter the Speed Call Controller FFC.

The triangular icon flashes, indicating programming mode.

2. The phone prompts you to dial a one, two, or three digit code and the telephone number.

Note: Dial the access code (if required) followed by the internal, external, or long-distance telephone number.

3. Press the Speed Call Controller Key again, or enter the Speed Call Controller FFC.

The code and number are saved. The flashing icon turns off.

1. Lift the handset.

2. Press the Speed Call Controller key or the Speed Call User Key, or enter the Speed Call User FFC.

3. Dial the Speed Call code assigned to the telephone number.

The number is automatically dialed.

Make a call

Use Speed Call (M3903 and M3904)

A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator.

To store or change a Speed Call number:

SpcCtrl

Done

1. Press the Speed Call Controller Key.

The screen displays Enter Code, then number.

2. Dial a one, two, or three digit code.

Use the Delete Key if you make a mistake. Use the Cancel Key to leave the screen without storing a speed call number.

Note: A dash is automatically inserted after the required number of digits have been entered.

3. Dial the associated telephone number.

Use the Delete Key if you make a mistake. Use the Cancel Key to leave the screen without storing a speed call number.

Note 1: Dial the access code (if required) followed by the internal, external, or long-distance telephone number.

4. Press the Done Key to save the code

and number.

To make a Speed Call:

SpcCtrl SpcUsr

1. Lift the handset.

2. Press the Speed Call Controller Key or

the Speed Call User Key.

The screen displays Enter code.

Make a call

3. Dial the Speed Call code assigned to the telephone number.

The number is automatically dialed.

Make a System Speed Call

System Speed Call allows you to make a call by dialing Speed Call codes which

may override your telephone’s class of service restrictions. The System Speed Call feature is set up on the system by your network administrator. It is a speed dial number that is common to many users, therefore it is set up on the system not on your individual telephone.

To make a System Speed Call:

1. Lift the handset.

SScCtlr SScUser

2. Press the System Speed Call

Controller key or the System Speed Call User Key, or enter the System

Speed Call User FFC (Meridian 1) or FAC (Meridian SL-100).

3. Dial the Speed Call code assigned to the telephone number.

The number is automatically dialed.

Use Hot Line

The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person and not by a voice mail box.

To us e Hot Lin e :

Hotline

Press the Hot Line Key. The Hot Line Key automatically dials

the number.

Note 1: On the Meridian SL-100 system, the Automatic Line (AUL) feature is the same as the Hot Line feature.

Note 2: If your main DN is a Hot Line, lift the handset. The Hot Line dials the number automatically.

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