Nortel Networks M3310, M3820 User Manual
NTDE04AB
555-8421-211
Digital Telephone IP Adapter
Installation and Administration Guide
Product release 1.5 Standard 2.1 January 2005
Digital Telephone IP Adapter
Installation and Administration Guide
Product release: 1.5
Publication number: 555-8421-211
Document release: Standard 2.1
Date: January 2005
Copyright © 2005 Nortel. All Rights Reserved.
Printed in Canada.
All information contained in this document is subject to change without notice. Nortel reserves the
right to make changes to equipment design or program components, as progress in engineering,
manufacturing methods, or other circumstances may warrant.
*Nortel, the Nortel logo, the Globemark, and Unified Networks, Meridian 1 PBX, Communication
Server 1000S (CS 1000S), and Communication Server 2100 (CS 2100) are trademarks of Nortel.
TelStrat is a registered trademark of TelStrat International, Ltd. Microsoft, MS-DOS, and Windows
are trademarks of Microsoft Corporation.
Publication history
January 2005
July 2004
October 2001
September 2001
This is the Standard 2.1 issue of the Digital Telephone IP
Adapter Installation and Administration Guide (NTP 555-
8421-211). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.5 of the
Digital Telephone IP Adapter unit.
This is the Standard 2.0 issue of the Digital Telephone IP
Adapter Installation and Administration Guide (NTP 5558421-211). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.5 of the
Digital Telephone IP Adapter unit.
This is the Standard 1.1 issue of the Digital Telephone IP
Adapter Installation and Administration Guide (NTP 5558421-211). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for the product release 1.3 of the
Digital Telephone IP Adapter unit.
This is the Standard 1.0 issue of the Digital Telephone IP
Adapter Installation and Administration Guide (NTP 5558421-211). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.3.0 of the
Digital Telephone IP Adapter unit.
Publication history Standard 2.1
vi Digital Telephone IP Adapter Installation and Administration Guide
Contents
About this document xv
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xviii
Conventions used in this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Related information products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
1 Digital Telephone IP Adapter description 25
Product Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Hardware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
How to use this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Nortel product knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Telecommunications knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Data networking knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Precautionary messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for selecting menu options . . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for displaying property sheets . . . . . . . . . . . . . . . . . . . . . xx
PBX terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Printed documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
Digital Telephone Internal IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 26
Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 27
Reach Line Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Voice over IP technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configuration - device and software . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Digital Telephone IP Adapter unit LED indicators . . . . . . . . . . . . . . . 29
Digital Telephone IP Adapter unit LED indicator
display diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Digital Telephone Internal IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 31
Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 31
Universal power supply support -
Digital Telephone Internal IP Adapter. . . . . . . . . . . . . . . . . . . . . . . . . 32
Universal power supply support -
Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 33
Internet Access Device description . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Digital Telephone IP Adapter Installation and Administration Guide vii
Contents Standard 2.1
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
10BaseT Ethernet interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
How Digital Telephone IP Adapter units work . . . . . . . . . . . . . . . . . . . . . . . 36
Outgoing call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Incoming call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Host-controlled call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Call scenario 1: host-controlled—
corporate internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Call scenario 2: host-controlled—
corporate external call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
System security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
No security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Security identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Supported digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
M2000 series (European models M3310 and M3820) and
M39xx series digital telephone set model and
accessory compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
M39xx series digital telephone set accessory compatibility . . . . . . . . 46
Required footstand for Digital Telephone Internal IP
Adapter units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Supported telephone modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Supported telephone features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Computer telephony integration applications . . . . . . . . . . . . . . . . . . . 47
Automatic Call Distribution (ACD) applications . . . . . . . . . . . . . . . . 48
Communications system and software requirements . . . . . . . . . . . . . . 49
Supported Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Online/Offline Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Emergency service number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Remote Gateway 9100 Series Configuration Manager . . . . . . . . . . . . . . . . . 52
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Input specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Output specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
2 Planning for installation 55
Physical environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Mounting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Cables included with the Digital Telephone Internal IP Adapter . . . . 58
Cables included with the Digital Telephone External IP Adapter. . . . 58
Cables you must supply yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
viii Digital Telephone IP AdapterInstallation and Administration Guide
January 2005 Contents
Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Ethernet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Administering multiple nodes in the network. . . . . . . . . . . . . . . . . . . . 60
Windows PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Optivity Telephony Manager and Configuration Manager . . . . . . . . . 61
Network considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
IP addressing and routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Determining DHCP assigned IP addresses . . . . . . . . . . . . . . . . . . . . . 62
Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Transport media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Network Address Translation (NAT) . . . . . . . . . . . . . . . . . . . . . . . . . . 64
IP deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
3 Installing the Digital Telephone IP Adapter unit 67
Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Required hardware and software tools . . . . . . . . . . . . . . . . . . . . . . . . 69
Unpacking and inspecting the equipment . . . . . . . . . . . . . . . . . . . . . . 69
Installing the Digital Telephone Internal IP Adapter circuit card . . . . . . . . . 70
Removing the footstand of the digital telephone set . . . . . . . . . . . . . . 70
Inserting the Digital Telephone Internal IP
Adapter circuit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Installing ferrite beads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Connecting the Digital Telephone Internal IP
Adapter circuit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Powering up the Digital Telephone Internal IP
Adapter circuit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Installing the Digital Telephone External IP Adapter unit . . . . . . . . . . . . . . . 76
Installing the Digital Telephone External IP Adapter unit
on a desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Installing the Digital Telephone External IP Adapter unit
on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Connecting the Digital Telephone External IP Adapter unit. . . . . . . . 79
Connecting the Digital Telephone External IP Adapter unit to
the network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Powering up the Digital Telephone External IP Adapter unit. . . . . . . 81
Testing the network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Digital Telephone IP Adapter Installation and Administration Guide ix
Contents Standard 2.1
4 Configuring the IP Adapter unit using the
telephone menu 83
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Information you need to know before configuring. . . . . . . . . . . . . . . . 84
Accessing the telephone menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Telephone menu key function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Backing up while in the telephone menu . . . . . . . . . . . . . . . . . . . . . . . 85
Exiting the system using the Release key . . . . . . . . . . . . . . . . . . . . . . . 86
Running the telephone menu script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
5 Changing configuration settings using
Configuration Manager 113
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Digital Telephone IP Adapter unit system configuration. . . . . . . . . . . . . . . 115
Emergency service programmability . . . . . . . . . . . . . . . . . . . . . . . . . 116
Configuring the system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
IP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Configuring IP information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
RLC connection configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Configuring the RLC connection information . . . . . . . . . . . . . . . . . . 130
Auto upgrade configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Configuring automatic upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Syslog configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Configuring syslog functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
6 Using the digital telephone 141
Modes of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Host-controlled modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Online mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Offline mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
What controls the online and offline modes. . . . . . . . . . . . . . . . . . . . 143
Placing and receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Receiving incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Methods for placing outgoing calls . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Placing a host-controlled call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Calling another station at your site—host-controlled mode . . . . . . . 145
Indicator updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Host-controlled indicator updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Display messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Message descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
x Digital Telephone IP AdapterInstallation and Administration Guide
January 2005 Contents
Telephone features operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Emergency service calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Going online and offline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Using the SPRE code to place your unit in online mode . . . . . . . . . . 152
Using the SPRE code to place your unit in offline mode. . . . . . . . . . 152
Overriding an automatic offline event from the host PBX. . . . . . . . . 153
7 Administration 155
Changing the administration password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Changing the Configuration Manager password . . . . . . . . . . . . . . . 157
Changing the Digital Telephone IP Adapter unit’s password . . . . . . 158
Creating a backup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Storing backup configuration files. . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Creating the backup file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Restoring the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Uploading a configuration file over the IP network . . . . . . . . . . . . . 163
Display logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Viewing display logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Printing the display logs to a file. . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Changing the number of display logs retained by the
Digital Telephone IP Adapter unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Clear logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Statistics screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Bandwidth Connection Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Caller Information Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Digital Signal Processor (DSP) Statistics . . . . . . . . . . . . . . . . . . . . . 177
Ethernet Interface Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Network Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Verifying the firmware and software version. . . . . . . . . . . . . . . . . . . . . . . . 191
Verifying the software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Verifying the firmware version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Determining the current firmware and software versions . . . . . . . . . 192
Obtaining the latest upgrade file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Types of upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Downloading the upgrade file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Extracting upgrade files from the download file . . . . . . . . . . . . . . . . . . . . . 194
Performing the extraction using Windows. . . . . . . . . . . . . . . . . . . . . 194
Digital Telephone IP Adapter Installation and Administration Guide xi
Contents Standard 2.1
Performing a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Manual firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
When to perform a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . 197
About firmware upgrades and configuration files . . . . . . . . . . . . . . . 197
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Upgrading the Digital Telephone IP Adapter unit firmware . . . . . . . 198
Automatic or scheduled firmware upgrade . . . . . . . . . . . . . . . . . . . . 200
Self-contained firmware upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
When to perform a restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Performing a software upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Upgrading the Configuration Manager software . . . . . . . . . . . . . . . 206
8 Troubleshooting 207
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Identifying why a problem occurred . . . . . . . . . . . . . . . . . . . . . . . . . 208
Digital Telephone IP Adapter unit LED indicators . . . . . . . . . . . . . . . . . . . 210
Digital telephone set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Symptom descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
System descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Symptom descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Display Logs definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Using Configuration Manager’s PING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Performing a Configuration Manager PING. . . . . . . . . . . . . . . . . . . 221
Unsuccessful PING options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Syslog testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Performing syslog testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Alarms and alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Recovering from a catastrophic failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Repair and warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Asia/Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
CALA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
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January 2005 Contents
A Planning forms 229
IP Adapter Network Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
IP Adapter Configuration Information—Dialing Plans . . . . . . . . . . . . . . . . 231
IP Adapter telephone menu—
Configuration Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
B Connection pin-out tables 235
RJ-45 Ethernet connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Admin (serial) connector pin-out table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Power connector pin-out table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
C Equipment attachment notice 239
Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
D Safety and regulatory information 241
International safety compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Underwriters Laboratory (UL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Canadian Standards Association (CSA) . . . . . . . . . . . . . . . . . . . . . . 242
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Australia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Other Countries Deviations Assessed . . . . . . . . . . . . . . . . . . . . . . . . 242
Electromagnetic compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Electromagnetic immunity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Electrostatic discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
FCC requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Part 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Telephone network plug and jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Equipment harmful to the telephone network . . . . . . . . . . . . . . . . . . 247
Party lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Fields Index 249
Index 253
Digital Telephone IP Adapter Installation and Administration Guide xiii
Contents Standard 2.1
xiv Digital Telephone IP AdapterInstallation and Administration Guide
Preface
About this document
In this preface
About this guide xvi
Product overview xvii
Skills you need xviii
Conventions used in this guide xx
Related information products xxii
Digital Telephone IP Adapter Installation and Administration Guide xv
About this document Standard 2.1
About this guide
The Digital Telephone IP Adapter Installation and Administration Guide (NTP
555-8421-211) is for telecom and data network managers and administrators
who plan, install, and manage corporate telecommunications and data networks.
This guide contains the following information:
! detailed descriptions of the Digital Telephone IP Adapter units
! procedures necessary to install, configure, and manage Digital Telephone
IP Adapter units in a remote or branch office
! suggested troubleshooting procedures for addressing possible problems
This guide assumes that you are familiar with the following:
! basic telecommunications terminology
! basic networking terminology
! PC terminology and operation (specifically, Windows 95, 98, NT
Workstation 4.0, Millennium Edition (ME), 2000 Professional, XP
[Professional and Home Edition])
! Nortel PBX terminology, functionality, and administration
How to use this guide
This guide provides step by step procedures for installing, configuring, and
managing the Digital Telephone IP Adapter unit as a part of your remote
services network. Review this guide before beginning Digital Telephone IP
Adapter unit installation and configuration.
When you are ready to begin, follow the steps for planning, installing, and
configuring your hardware in the order that they are presented in this guide. This
helps you to achieve a successful, trouble-free installation.
xvi Digital Telephone IP Adapter Installation and Administration Guide
January 2005 About this document
Product overview
Nortel proudly presents Digital Telephone IP Adapter remote
telecommunications equipment. The Digital Telephone IP Adapter Installation
and Administration Guide (NTP 555-8421-211) provides information on
configuring and maintaining your Digital Telephone IP Adapter unit.
The Digital Telephone IP Adapter unit allows your remote site to access a Reach
Line Card (RLC) installed in the host PBX. A properly completed installation
supplies your remote location with the full host PBX and.
To identify and locate documentation for the other elements of your Remote
Gateway 9100 Series network, refer to “Related information products” on page
xxii.
Digital Telephone IP Adapter Installation and Administration Guide xvii
About this document Standard 2.1
Skills you need
Knowledge of, or experience with, the following PC concepts as appropriate to
your network is helpful when administering a Digital Telephone IP Adapter unit:
! Microsoft Windows
! software installation
! network configuration
Nortel product knowledge
Knowledge of, or experience with, the following Nortel products and concepts:
! basic administration of a Meridian 1, Communication Server 1000S
(CS 1000S), or Communication Server 2100 (CS 2100) PBX (telephone set
and XDLC configuration)
! characteristics and principles of XDLC operation
! PBX data calls
Telecommunications knowledge
Knowledge of, or experience with, the following aspects of telecommunications:
! digital telephone set configuration
! ISDN PRI configuration
! trunk configuration
! PBX configuration
! PBX maintenance (SDI operation)
! knowledge of RS-232 signaling
xviii Digital Telephone IP Adapter Installation and Administration Guide
January 2005 About this document
Data networking knowledge
Knowledge of, or experience with, the following aspects of data networking:
! data link (Layer 2 of the OSI model)
— IP protocol
— routing
! network (Layer 3 of the OSI model)
— addressing
— traffic analysis and provisioning
— configuration
! Voice over IP concepts
Digital Telephone IP Adapter Installation and Administration Guide xix
About this document Standard 2.1
Conventions used in this guide
This section describes the symbols and text conventions used in this guide.
Precautionary messages
Note: A “Note” describes the secondary results of procedures or commands, or
special conditions that require you to use a procedure or command.
ATTENTION!
.
Provides information essential to the completion of a task.
CAUTION
Risk of data loss or equipment damage
Cautions you against unsafe practices or potential hazards, such as
equipment damage, service interruption, or loss of data.
Instructions for selecting menu options
To simplify the instructions for selecting menu options, this guide abbreviates
the selection path. For example, if you must choose Telnet from the Logon Unit
menu, under the Connect menu, this guide uses the following style:
From the menu, choose Connect
→ Logon Unit → Telnet.
Instructions for displaying property sheets
To simplify the procedures for accessing property sheets throughout this guide,
the instructions for displaying a particular property sheet are summarized in a
“Getting there” statement.
The procedure for displaying the screen that you need depends on if you are:
! performing an online configuration (connected to a node by Telnet)
! performing an offline configuration (not connected to a node)
xx Digital Telephone IP Adapter Installation and Administration Guide
January 2005 About this document
Example
Getting there 911x → Configuration Manager → IP Configuration
The long instruction for this example is shown below.
1 Do the following:
IF THEN
you are performing an offline
configuration,
you are performing an online
configuration,
2 In the left pane, click on the plus sign (+) beside Configuration Manager to
expand the node list.
3 Click on IP Configuration.
Result: The IP Configuration property sheet for the Digital Telephone IP
Adapter unit displays in the right pane.
PBX terminology
Throughout this guide, the term “host PBX” refers to any of the following
Nortel PBX platforms:
! Meridian 1 PBX
! CS 1000
! CS 2100
select the device type as described in
“Selecting the device type for offline
configuration” on page 125.
connect to, and then log on to the node
as described in “Logging on to a unit” on
page 126.
Digital Telephone IP Adapter Installation and Administration Guide xxi
About this document Standard 2.1
Related information products
This section lists sources for additional information related to the Digital
Telephone IP Adapter unit. You can order printed documentation and the CDROM from your Nortel distributor.
You can also download the documentation in Portable Document Format (PDF)
from the Nortel website. To locate these documents, click on the Technical
Documentation link at the following website:
www.nortel.com
Note: The information available on the website may supersede the information
provided on the CD-ROM.
For further details, refer to Remote Gateway 9100 Series and RLC Release Notes
(NTP 555-8421-102).
Printed documents
The following documents provide additional information on Digital Telephone
IP Adapter units and other elements of a Remote Gateway 9100 Series system:
Remote Gateway 9100 Series Network Engineering Guidelines
(NTP 555-8421-103)
The Engineering Guidelines, written for the installer/administrator, describe
how a Remote Gateway 9100 Series system integrates with existing
telecommunications and data networks. This document helps you to ensure that
your networks are prepared for Remote Gateway 9100 Series.
Remote Gateway 9100 Series and RLC Release Notes
(NTP 555-8421-102)
The Release Notes, written for the installer/administrator, describe the features
and known problems for the Reach Line Card (RLC), the Remote Gateway 9150
unit, Remote Gateway 911x series units, and Digital Telephone IP Adapter units.
xxii Digital Telephone IP Adapter Installation and Administration Guide
January 2005 About this document
Reach Line Card Installation and Administration Guide
(NTP 555-8421-210)
The Reach Line Card Installation and Administration Guide, written for the
installer/administrator, describes how to install, configure, and manage the
Reach Line Card on the host PBX.
Remote Gateway 9150 Installation and Administration Guide
(NTP 555-8421-215)
The Remote Gateway 9150 Installation and Administration Guide, written for
the installer/administrator, describes how to install, configure, and manage the
Remote Gateway 9150 unit.
Remote Gateway 911x Series Installation and Administration Guide
(NTP 555-8421-220)
The Remote Gateway 911x Series Installation and Administration Guide written
for the installer/administrator, describes how to install, configure, and manage
Remote Gateway 911x series units.
CD-ROM
A Remote Gateway 9100 Series Product CD-ROM is available containing
the documentation in Portable Document Format (PDF), firmware, and
Remote Gateway 9100 Series Configuration Manager software.
Digital Telephone IP Adapter Installation and Administration Guide xxiii
About this document Standard 2.1
xxiv Digital Telephone IP Adapter Installation and Administration Guide
Chapter 1
Digital Telephone IP Adapter description
In this chapter
Product Introduction 26
Hardware description 29
Connection options 35
How Digital Telephone IP Adapter units work 36
System security 42
Telephones 43
Online/Offline Table 50
Emergency service number 51
Remote Gateway 9100 Series Configuration Manager 52
Power requirements 53
Digital Telephone IP Adapter Installation and Administration Guide 25
Digital Telephone IP Adapter description Standard 2.1
Product Introduction
Digital Telephone IP Adapter units provide full-featured host Private Branch
Exchange (PBX) services to single users in small remote or home offices.
Digital Telephone IP Adapter units require each of the following components:
! a Digital Telephone Internal or External IP Adapter unit
! a Reach Line Card (RLC)
! a 10BaseT Ethernet interface to an Internet Access Device (IAD)
This section provides a brief description of each component used to provide
Digital Telephone IP Adapter functionality.
Digital Telephone Internal IP Adapter
The Digital Telephone Internal IP Adapter is a circuit card that fits in the base of
a Meridian digital telephone set. The circuit card relays voice and signaling
information between the digital telephone connected at your office and the RLC
installed on the host PBX using the Internet Protocol (IP) network.
Refer to the following chapters for additional information:
! Chapter 3, “Installing the Digital Telephone IP Adapter unit”
! Chapter 4, “Configuring the IP Adapter unit using the telephone menu”, or
Chapter 5, “Changing configuration settings using Configuration Manager”
26 Digital Telephone IP Adapter Installation and Administration Guide
January 2005 Digital Telephone IP Adapter description
Digital Telephone External IP Adapter
The Digital Telephone External IP Adapter connects to the telephone set line
cord of the digital telephone with a standard RJ-11 connector. The unit relays
voice and signaling information between your digital telephone at a remote
location and the RLC installed in the host PBX over the IP network. Refer to the
following chapters for additional information:
! Chapter 3, “Installing the Digital Telephone IP Adapter unit”
! Chapter 4, “Configuring the IP Adapter unit using the telephone menu”, or
Chapter 5, “Changing configuration settings using Configuration Manager”
Reach Line Card
The Reach Line Card (RLC), installed in the host PBX, provides service for up
to 16 ports on a single-slot card or 32 ports on a double-slot card. The RLC
emulates a standard digital line card (XDLC), providing PBX functionality for
telephones at remote locations (including sites using the Digital Telephone IP
Adapter unit).
The RLC relays voice and signaling information between the remote digital
telephone and the host PBX over the IP network.
For a more detailed description, refer to the Reach Line Card Installation and
Administration Guide (NTP 555-8421-210).
Voice over IP technology
The Digital Telephone IP Adapter unit uses Nortel proprietary Voice over IP
technology to send voice and data signals between your office and the host PBX
through the existing IP data network.
Digital Telephone IP Adapter Installation and Administration Guide 27
Digital Telephone IP Adapter description Standard 2.1
Configuration - device and software
To make the Digital Telephone IP Adapter unit operational, some configuration
is required. You can use the following tools to configure the Digital Telephone
IP Adapter unit:
! telephone menu
You must use the telephone menu to configure the Digital Telephone IP
Adapter unit initially.
For detailed instructions on using the telephone menu, refer to Chapter 4,
“Configuring the IP Adapter unit using the telephone menu”.
! Remote Gateway 9100 Series Configuration Manager
Remote Gateway 9100 Series Configuration Manager is a Windows-based
application for accessing the Digital Telephone IP Adapter unit
configuration settings. Once you have configured the Digital Telephone IP
Adapter unit, you can use Configuration Manager to make configuration
changes and perform ongoing administration.
For more details, refer to Chapter 5, “Changing configuration settings using
Configuration Manager”, and Chapter 7, “Administration”.
28 Digital Telephone IP Adapter Installation and Administration Guide
January 2005 Digital Telephone IP Adapter description
Hardware description
This section describes the LED indicator displays, power supply, cables,
connectors, and Internet Access Devices (IAD) for the Digital Telephone IP
Adapter units.
Digital Telephone IP Adapter unit LED indicators
The operational status of the Digital Telephone IP Adapter unit is indicated by
LEDs mounted on the following:
! telephone set footstand for the Digital Telephone Internal IP Adapter
! front panel of the Digital Telephone External IP Adapter
LED
Indicator
Type
LED
Indicator
Name Description
Power On When lit, this LED indicates that power is present.
IP network TX When flashing, this LED indicates that data is
being transmitted over the Ethernet network.
RX When flashing, this LED indicates that data is
being presented to the Digital Telephone IP
Adapter unit over the Ethernet network.
Digital Telephone IP Adapter Installation and Administration Guide 29
Digital Telephone IP Adapter description Standard 2.1
Digital Telephone IP Adapter unit LED indicator display diagrams
Digital Telephone IP Adapter circuit card
Power
LED
Tx
LED
Rx
LED
Digital Telephone IP Adapter unit
Front view
LED
Indicators
Power TX RX
G016IP
G101489IP
30 Digital Telephone IP Adapter Installation and Administration Guide
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