Nortel Networks M3110 User Manual

Title page

Nortel Communication Server 1000

Nortel Communication Server 1000 Release 4.5

Telephones and Consoles

Description, Installation, and Operation

Document Number: 553-3001-367 Document Release: Standard 3.00 Date: August 2005

Year Publish FCC TM

Produced in Canada

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.

Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

Page 3 of 504

Revision history

August 2005

Standard 3.00. This document is up-issued for Communication Server 1000 Release 4.5.

September 2004

Standard 2.00. This document is up-issued for Communication Server 1000 Release 4.0.

October 2003

Standard 1.00. This document is a new NTP for Succession 3.0. It was created to support a restructuring of the Documentation Library, which resulted in the merging of multiple legacy NTPs. This new document consolidates information previously contained in the following legacy documents, now retired:

• Attendant Console Description (553-2201-117)

• Digital Telephones Line Engineering(553-2201-180)

• Meridian 1 Telephones (553-3001-108)

• Meridian 1 European Digital Telephones (553-3001-114)

• Telephone and Attendant Console Installation (553-3001-215)

• M3900 Series Meridian Digital Telephones (553-3001-216)

• Option 11C and 11C Mini Technical Reference Guide (553-3011-100)

Content from Option 11C and 11C Mini Technical Reference Guide also appears in Circuit Card: Description and Installation (553-3001-211).

Telephones and Consoles Description, Installation, and Operation

Page 4 of 504 Revision history

553-3001-367 Standard 3.00 August 2005

Page 5 of 504

List of procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 11

About this document . . . . . . . . . . . . . . . . . . . . . . . 19

Subject .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Conventions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Related information .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

How to get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Attendant consoles . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Engineering codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Physical description .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Installation .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Operation .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

M2016S Secure Set . . . . . . . . . . . . . . . . . . . . . . . . . 103

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Physical description .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Telephones and Consoles Description, Installation, and Operation

Page 6 of 504 Contents

Features .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

M 3900 description . . . . . . . . . . . . . . . . . . . . . . . . . 123

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Automatic Call Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Physical description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Features .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

M3900 accessories and add-ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Key descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

M3900 (single site) Virtual Office . . . . . . . . . . . . . 173

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

M3900 installation and configuration . . . . . . . . . . 183

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Environmental and safety considerations . . . . . . . . . . . . . . . . . . . . . . . 185

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

M3900 Flash Download . . . . . . . . . . . . . . . . . . . . . 227

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Summary of steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Determining software, M3900 PSWV, or firmware versions . . . . . . . 261

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Contents Page 7 of 504

Flash Download advisements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

PSDL installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Dynamic PSDL installation .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Detailed Flash Download procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Configuration parameters in LD 32 . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Print Firmware Versions on M3900 Telephones . . . . . . . . . . . . . . . . . 279

Query Disk Firmware Versions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Commands for system-wide Flash Download of M3900 telephones . 284

Digital telephones line engineering . . . . . . . . . . . . 289

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Engineering a telephone line .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Selecting a Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Calculating DC Loop Resistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Performing Loop Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Measuring Impulse Noise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Measuring Background Noise .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Calculating Expected Pulse Loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Measuring DC Loop Resistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Analog (500/2500-type) telephones . . . . . . . . . . . . 309

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Installation and removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Operation .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

Appendix A: Meridian Modular Telephones . . . . . 323

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

General description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Physical description .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Telephones and Consoles Description, Installation, and Operation

Page 8 of 504 Contents

Features and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Relocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Appendix B: Meridian Modular Telephones

installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Packing and unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Installation and removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Designate telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

Cross-connect the telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

Appendix C: Meridian Modular Telephones

add-on modules installation . . . . . . . . . . . . . . . . . 371

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

Packing and unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Meridian Modular Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Analog Terminal Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Meridian Communications Adapter and Meridian

Programmable Data Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

Power Supply Board (NTZK models) . . . . . . . . . . . . . . . . . . . . . . . . . 392

Power Supply Board (NT2K models) .. . . . . . . . . . . . . . . . . . . . . . . . . 401

Installing displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

External Alerter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416

Key Expansion Modules .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

Asynchronous Data Option .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423

M2317 Data Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426

Meridian Communications Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

553-3001-367 Standard 3.00 August 2005

Contents Page 9 of 504

Appendix D: M2317 telephone . . . . . . . . . . . . . . . . 439

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441

Physical description .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

Appendix E: M3110, M3310, and M3820 telephones 459

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

Physical description .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

Terminal options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472

Configuration and installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

Telephones and Consoles Description, Installation, and Operation

Page 10 of 504 Contents

553-3001-367 Standard 3.00 August 2005

Page 11 of 504

List of procedures

Procedure 1 Connecting the BLF/CGM to the

M2250 attendant console . . . . . . . . . . . . . . . . . . . . . . . .35

Procedure 2 Checking the functionality of the

Busy Lamp Field/Console Graphics Module . . . . . . . . 42

Procedure 3 Removing the Busy Lamp

Field/Console Graphics Module . . . . . . . . . . . . . . . . . . . 43

Procedure 4 Installing an Attendant Supervisory Module

on an M2250 attendant console . . . . . . . . . . . . . . . . . . . 45

Procedure 5

Installing wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Procedure 6

Installing the M2250 attendant console . . . . . . . . . . . .60

Procedure 7

Removing the M2250 attendant console . . . . . . . . . . . . 61

Procedure 8 Removing the M2250 attendant console top cover . . . 62

Procedure 9

Installing the M2250 attendant console top cover . . . . 63

Telephones and Consoles Description, Installation, and Operation

Page 12 of 504 List of procedures

Procedure 10 Performing a loopback test on the

M2250 attendant console . . . . . . . . . . . . . . . . . . . . . . . .64

Procedure 11 Designating keys on an M2250 attendant console . . . 65

Procedure 12

Cross-connecting attendant consoles . . . . . . . . . . . . . 69

Procedure 13

Entering the M2250 Diagnostics mode . . . . . . . . . . . . . 81

Procedure 14

Testing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Procedure 15

Testing the LCD indicators . . . . . . . . . . . . . . . . . . . . . . 83

Procedure 16

Testing the data port . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Procedure 17

Testing the ICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Procedure 18 Testing the Busy Lamp Field/Console

Graphics Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Procedure 19

Checking the Alerter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Procedure 20

Testing the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Procedure 21

Displaying the firmware version numbers . . . . . . . . . . 85

Procedure 22

Displaying and resetting the QMT2 switch status . . . . 85

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List of procedures Page 13 of 504

Procedure 23

Toggling control gates . . . . . . . . . . . . . . . . . . . . . . . . . .86

Procedure 24

Installing the M2016S telephone . . . . . . . . . . . . . . . . . . 114

Procedure 25

M2016S self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Procedure 26

Designating the M2016S telephone . . . . . . . . . . . . . . . . 119

Procedure 27

Cross-connecting the telephones . . . . . . . . . . . . . . . . . 119

Procedure 28

Installing the M3900 Series Digital Telephone . . . . . . . 189

Procedure 29

Changing the telephone position . . . . . . . . . . . . . . . . . 190

Procedure 30

Changing the telephone angle . . . . . . . . . . . . . . . . . . . . 190

Procedure 31

Wall-mounting the telephone . . . . . . . . . . . . . . . . . . . . . 191

Procedure 32

Installing the ACM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Procedure 33

Installing the wall transformer . . . . . . . . . . . . . . . . . . . . 194

Procedure 34

Installing the ATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Procedure 35 Installing the Personal Directory PC Utility

software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Telephones and Consoles Description, Installation, and Operation

Page 14 of 504 List of procedures

Procedure 36

Installing the KBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Procedure 37

Installing the Single KBA footstand . . . . . . . . . . . . . . . 201

Procedure 38

Installing the Expansion KBA footstand . . . . . . . . . . . . 201

Procedure 39

Installing the DBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Procedure 40

Removing the HookSwitch cover . . . . . . . . . . . . . . . . . 203

Procedure 41

Installing the cradle . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

Procedure 42

Installing the key caps . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Procedure 43

Installing the Full Duplex Handsfree cartridge . . . . . . . 206

Procedure 44

Displaying the M3900 Diagnostics . . . . . . . . . . . . . . . . 263

Procedure 45

Engineering a telephone line . . . . . . . . . . . . . . . . . . . . . 290

Procedure 46

Calculating DC loop resistance . . . . . . . . . . . . . . . . . . . 299

Procedure 47

Testing foreign voltage . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Procedure 48

Testing insulation resistance . . . . . . . . . . . . . . . . . . . . . 301

Procedure 49

Testing DC continuity . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

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List of procedures Page 15 of 504

Procedure 50

Testing capacitance unbalance . . . . . . . . . . . . . . . . . . . 301

Procedure 51

Measuring impulse noise . . . . . . . . . . . . . . . . . . . . . . . . 302

Procedure 52

Measuring background noise . . . . . . . . . . . . . . . . . . . . 302

Procedure 53

Calculating expected pulse loss . . . . . . . . . . . . . . . . . . 304

Procedure 54

Installing an analog (500/2500-type) telephone . . . . . . 310

Procedure 55

Removing an analog (500/2500-type) telephone . . . . . 310

Procedure 56

Designating 500-type telephones . . . . . . . . . . . . . . . . . 311

Procedure 57 Removing the finger wheel from

analog 500-type telephone . . . . . . . . . . . . . . . . . . . . . . . 311

Procedure 58

Designating analog 2500-type telephone . . . . . . . . . . . 312

Procedure 59

Connecting analog (500/2500-type) telephones . . . . . . 312

Procedure 60

Cross-connecting the telephones . . . . . . . . . . . . . . . . . 313

Procedure 61 Installing Meridian Modular Telephones

(M2006/M2008/M2008HF/M2616/M2216ACD) . . . . . . . .356

Procedure 62

Meridian Modular Telephones self-test . . . . . . . . . . . . . 358

Telephones and Consoles Description, Installation, and Operation

Page 16 of 504 List of procedures

Procedure 63

Installing the M2317 telephone . . . . . . . . . . . . . . . . . . . 361

Procedure 64

Performing the M2317 telephone self-test . . . . . . . . . . 364

Procedure 65

Designating Meridian Modular Telephones . . . . . . . . . 368

Procedure 66

Cross-connecting the telephones . . . . . . . . . . . . . . . . . 368

Procedure 67 Installing and removing the

Analog Terminal Adapter . . . . . . . . . . . . . . . . . . . . . . . 377

Procedure 68 Installing and removing the Meridian Communications Adapter or the Meridian

Programmable Data Adapter . . . . . . . . . . . . . . . . . . . . . 389

Procedure 69

Connecting the data terminal . . . . . . . . . . . . . . . . . . . . . 392

Procedure 70 Installing and removing the M2006/M2008

Power Supply Board on NTZK sets . . . . . . . . . . . . . . . 393

Procedure 71 Installing and removing the M2616/M2216ACD

Power Supply Board on NTZK sets . . . . . . . . . . . . . . . . 397

Procedure 72 Installing and removing the M2006 or M2008

Power Supply Board on NT2K sets . . . . . . . . . . . . . . . 401

Procedure 73 Installing and removing the M2616/M2216ACD

Display on NTZK sets . . . . . . . . . . . . . . . . . . . . . . . . . . 405

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Procedure 74 Installing and removing the M2616 Display

on NT2K sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

Procedure 75 Installing NT2K28AA displays on

NTZK or NT2K sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

Procedure 76 Installing and removing the

External Alerter Board . . . . . . . . . . . . . . . . . . . . . . . . . . 416

Procedure 77 Installing and removing Key Expansion Module(s)

on the M2616 and M2216ACD telephones . . . . . . . . . . 420

Procedure 78

Installing the M2317 data option . . . . . . . . . . . . . . . . . .427

Procedure 79

Installing the M2317 data terminal . . . . . . . . . . . . . . . . .428

Procedure 80 Wall mounting instructions for Meridian Modular

Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432

Procedure 81

Installing Meridian European digital telephones . . . . . 480

Procedure 82

Installing the Power Board . . . . . . . . . . . . . . . . . . . . . . . 481

Procedure 83

Adding a Headset (M3310 and M3820 only) . . . . . . . . . 483

Procedure 84 Adjusting the telephone to the

desktop shallow-angle position . . . . . . . . . . . . . . . . . . .484

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Procedure 85

Wall mounting the telephone . . . . . . . . . . . . . . . . . . . . . 485

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About this document

This document is a global document. Contact your system supplier or your Nortel representative to verify that the hardware and software described are supported in your area.

Subject

This document provides technical information about Meridian analog, digital and modular telephones and attendant consoles. This information includes descriptions, features and specifications; installation and configuration procedures; operation; administration; software, wiring and power requirements; environmental and safety considerations; installing and using add-on modules, data options, and software. A section is also provided on engineering and configuring digital telephone lines.

This document does not provide information about IP Phones. For information on IP Phones, refer to IP Phones: Description, Installation, and Operation (553-3001-368).

Note on legacy products and releases

This NTP contains information about systems, components, and features that are compatible with Nortel Communication Server 1000 Release 4.5 software. For more information on legacy products and releases, click the Technical Documentation link under Support on the Nortel home page:

www.nortel.com

Telephones and Consoles Description, Installation, and Operation

Page 20 of 504 About this document

Applicable systems

This document applies to the following systems:

• Communication Server 1000S (CS 1000S)

• Communication Server 1000M Chassis (CS 1000M Chassis)

• Communication Server 1000M Cabinet (CS 1000M Cabinet)

• Communication Server 1000M Half Group (CS 1000M HG)

• Communication Server 1000M Single Group (CS 1000M SG)

• Communication Server 1000M Multi Group (CS 1000M MG)

• Communication Server 1000E (CS 1000E)

• Meridian 1 PBX 11C Chassis

• Meridian 1 PBX 11C Cabinet

• Meridian 1 PBX 51C

• Meridian 1 PBX 61C

•Meridian1 PBX81

• Meridian 1 PBX 81C

Note: When upgrading software, memory upgrades may be required on the Signaling Server, the Call Server, or both.

System migration

When particular Meridian 1 systems are upgraded to run CS 1000 Release 4.5 software and configured to include a Signaling Server, they become CS 1000M systems. Table 1 lists each Meridian 1 system that supports an upgrade path to a CS 1000M system.

Table 1 Meridian 1 systems to CS 1000M systems (Part 1 of 2)

This Meridian 1 system... Maps to this CS 1000M system

Meridian 1 PBX 11C Chassis CS 1000M Chassis

Meridian 1 PBX 11C Cabinet CS 1000M Cabinet

553-3001-367 Standard 3.00 August 2005

Table 1 Meridian 1 systems to CS 1000M systems (Part 2 of 2)

This Meridian 1 system... Maps to this CS 1000M system

Meridian 1 PBX 51C CS 1000M Half Group

Meridian 1 PBX 61C CS 1000M Single Group

Meridian 1 PBX 81 CS 1000M Multi Group

Meridian 1 PBX 81C CS 1000M Multi Group

For more information, see one or more of the following NTPs:

• Communication Server 1000M and Meridian 1: Small System Upgrade Procedures (553-3011-258)

• Communication Server 1000M and Meridian 1: Large System Upgrade Procedures (553-3021-258)

• Communication Server 1000S: Upgrade Procedures (553-3031-258)

• Communication Server 1000E: Upgrade Procedures (553-3041-258)

Intended audience

About this document Page 21 of 504

Conventions

This document is intended for individuals responsible for installing, configuring, operating, administering, and troubleshooting Meridian proprietary telephones, attendant consoles and add-on modules, and engineering and configuring digital telephone lines.

Terminology

In this document, the following systems are referred to generically as “system”:

• Communication Server 1000S (CS 1000S)

• Communication Server 1000M (CS 1000M)

Telephones and Consoles Description, Installation, and Operation

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• Communication Server 1000E (CS 1000E)

•Meridian1

The following systems are referred to generically as “Small System”:

• Communication Server 1000M Chassis (CS 1000M Chassis)

• Communication Server 1000M Cabinet (CS 1000M Cabinet)

• Meridian 1 PBX 11C Chassis

• Meridian 1 PBX 11C Cabinet

The following systems are referred to generically as “Large System”:

• Communication Server 1000M Half Group (CS 1000M HG)

• Communication Server 1000M Single Group (CS 1000M SG)

• Communication Server 1000M Multi Group (CS 1000M MG)

• Meridian 1 PBX 51C

• Meridian 1 PBX 61C

•Meridian1 PBX81

• Meridian 1 PBX 81C

Related information

This section lists information sources that relate to this document.

NTPs

The following NTPs are referenced in this document:

• Spares Planning (553-3001-153)

• Equipment Identification (553-3001-154)

• Circuit Card: Description and Installation (553-3001-211)

• Features and Services (553-3001-306)

• Software Input/Output: Administration (553-3001-311)

• Attendant PC: Description, Installation, and Operation (553-3001-320)

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About this document Page 23 of 504

• Software Input/Output: System Messages (553-3001-411)

• Software Input/Output: Maintenance (553-3001-511)

• Communication Server 1000M and Meridian 1: Small System Upgrade Procedures (553-3011-258)

• Communication Server 1000M and Meridian 1: Large System Upgrade Procedures (553-3021-258)

• Analog Terminal Adapter Quick Reference Card

• PC Console Interface Unit Installation Guide

• PC Console Interface Unit Quick Reference Guide

• Installing the Analog Terminal Adapter

• Meridian Digital Telephones: M3901, M3902, M3903, M3904 User

Guide

• Meridian Digital Telephones: M3902, M3903, M3904 Quick Reference Guide

• Meridian Digital Telephone: M3905 Call Center User Guide

• Nortel M2016S Secure Set Quick Reference Guide

• Nortel M2016S Secure Set User Guide

For information on IP Phones, refer to IP Phones: Description, Installation, and Operation (553-3001-368).

Online

To access Nortel documentation online, click the Technical Documentation link under Support on the Nortel home page:

http://www.nortel.com

CD-ROM

To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative.

Telephones and Consoles Description, Installation, and Operation

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How to get Help

Getting Help from the Nortel Web site

The best source of support for Nortel products is the Nortel Support Web site:

www.nortel.com/support

This site enables customers to:

• download software and related tools

• download technical documents, release notes, and product bulletins

• sign up for automatic notification of new software and documentation

• search the Support Web site and Nortel Knowledge Base

• open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you have a Nortel support contract and cannot find the information you require on the Nortel Support Web site, you can get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7865).

Outside North America, go to the Web site below and look up the phone number that applies in your region:

www.nortel.com/callus

When you speak to the phone agent, you can reference an Express Routing Code (ERC) to more quickly route your call to the appropriate support specialist. To locate the ERC for your product or service, go to:

www.nortel.com/erc

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About this document Page 25 of 504

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller.

Telephones and Consoles Description, Installation, and Operation

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102

Page 27 of 504

Attendant consoles

This section contains information on the following topics:

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Engineering codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Busy Lamp Field/Console Graphics Module . . . . . . . . . . . . . . . . . . 32

Display backlight power supply option . . . . . . . . . . . . . . . . . . . . . . 44

DSS-9000 Direct Station Select/Busy Lamp Field . . . . . . . . . . . . . 44

Attendant Supervisory Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Physical description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Keyboard layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Display screen messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Local console controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Installing wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Normal operating ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Packing and unpacking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Installation and removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Installing the M2250 attendant console . . . . . . . . . . . . . . . . . . . . . . 60

Removing the M2250 attendant console . . . . . . . . . . . . . . . . . . . . . 61

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Removing the M2250 attendant console top cover . . . . . . . . . . . . . 62

Installing the M2250 attendant console top cover . . . . . . . . . . . . . . 63

Performing a loopback test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Designating keys on the M2250 attendant console . . . . . . . . . . . . . 64

Cross-connecting attendant consoles . . . . . . . . . . . . . . . . . . . . . . . . 68

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

M2250 configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Attendant PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

M2250 feature key modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

M2250 console diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

M2250 failure codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

M2250 feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Introduction

Attendant consoles are designed to assist in placing and extending calls into and out of a telephone switching system. The console is operated by an attendant who is the human interface between the system and the users.

The M2250 attendant console is a stand-alone, digital attendant console designed for telephone traffic control in the CS 1000 and Meridian 1. A Digital Line Card (DLC) connects the M2250 to the system.

The PC-based Console application software allows all functions supported by the M2250 to be performed on a computer workstation within a Windows 95®, Windows 98®, Windows 2000®, or Windows NT® operating system environment. The PC-based Console application operates with the PC Console Interface Unit (PCCIU). The PCCIU is typically installed under the attendant’s PC monitor, and provides connection to the Main Distribution Frame (MDF) and PC communications port. The PCCIU is configured as an M2250 attendant console in LD 12. Refer to Software Input/Output: Administration (553-3001-311) for configuration information

In the North America, Asia Pacific and CALA market regions, the PCCIU and the Attendant PC software are available as a bundled package. In the EMEA market region, the PCCIU is available on its own or with a separate PC software application called SMILE.

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Attendant consoles Page 29 of 504

For more information on Attendant PC and the PCCIU, refer to the following documents:

• Attendant PC: Description, Installation, and Operation (553-3001-320)

• PC Console Interface Unit Installation Guide

• PC Console Interface Unit Quick Reference Guide

Engineering codes

Refer to Table 2 for engineering codes for available M2250 attendant console models and related equipment. For ordering information, refer to Equipment Identification (553-3001-154). For EMEA codes, please contact your local Nortel representative.

Table 2 Engineering codes for the M2250 and related equipment (Part 1 of 3)

Engineering code

NT3G40BB-35 BLF/CGM Chameleon A0652760 CALA, Spain, US

Model Color Order code Availability

NT3G41BB-35 BLF/CGM Chameleon

Grey

NT3G41BB-98 BLF/CGM Dark Grey A0652759 APAC

NT3G42BA-35 BLF/CGM N/A A0642991 Africa, Australia,

NT3G42BA-93 BLF/CGM Dolphin A0656519 Australia, UK

Telephones and Consoles Description, Installation, and Operation

A0652758 APAC, Canada

Austria, Belgium, CIS, Denmark, Europe, Finland, France, Germany, Greece, Holland, Ireland, Middle East, Norway, Portugal, Sweden, Switzerland, Turkey, UK

Page 30 of 504 Attendant consoles

Table 2 Engineering codes for the M2250 and related equipment (Part 2 of 3)

Engineering code

NT3G42BA-98 BLF/CGM N/A A0642994 Finland, France,

Model Color Order code Availability

Germany

NT6G00AF-35 M2250 Chameleon

Grey

NT6G40BA-35 M2250 Chameleon

Grey

NT6G41BB-35 M2250 Chameleon

Grey

NT6G42BC-35 M2250 Chameleon

Grey

NT6G43BA-35 M2250 Chameleon

Grey

NT6G43BA-98 M2250 Dark Grey A0642790 Finland, Germany

NT6G44BA-35 M2250 Chameleon

Grey

NT6G45BA-35 M2250 Chameleon

Grey

NT6G47BB-35 M2250 Chameleon

Grey

A0393450 Africa, APAC, CALA,

CIS, Greece, Ireland, Middle East, NA, Portugal, Turkey

A0642786 Switzerland

A0642787 APAC, Norway

A0642788 Denmark

A0642789 Finland, Germany

A0642791 Austria

A0642792 Belgium

A0642793 France

NT6G47BB-98 M2250 Dark Grey A0642794 France

NT6G48BC-35 M2250 Chameleon A0642795 UK

NT6G48BC-93 M2250 Dolphin A0642796 New Zealand, UK

NT6G50BA-35 M2250 Chameleon A0642797 Australia

NT6G50BA-93 M2250 Dolphin A0642798 Australia

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