Nortel Networks M2216ACD, M2016S User Manual

Download

Meridian Digital Telephones and Options

Nortel Knowledge Network

M2006 M2008/M2008HF M2616 M2216ACD M2016S Secure Set

Quick Reference Guide

Enterprise Solutions Documentation

Introducing your Meridian Digital Telephone

Your Meridian Digital Telephone provides easy access to a wide range of business features. Your telephone system administrator assigns features to your feature keys, and provides you with passwords and other codes as required. One of the codes provided by the administrator is the Special Prefix Code (SPRE) which you need in order to use some features. For other features, the SPRE is optional. There are three models of Meridian Digital Telephone. The M2006 has six feature keys. The M2008 has eight feature keys, and the M2008HF includes a built-in microphone. The M2616, shown below, has 16 feature keys and also includes a builtin microphone. The M2216ACD and M2016S Secure Set also have 16 feature keys. Many of the features described in this manual are also available on the M2616CT Cordless Telephone. Please refer to the documentation packaged with the M2616CT.

Introducing your Meridian Digital Telephone

Message Waiting Light

The Message Waiting light turns on to indicate that a message has been left for you.

LCD Indicator

A steady º means the feature or line is active. A flashing º means the line is on hold or the feature is being programmed.

Meridian Display Option

The Meridian Display Option, with adjustable angle and contrast, shows you features, instructions, and incoming call information. It attaches to the M2008/M2008HF or M2616, and is standard on the M2216ACD.

Release

By pressing ®, you can disconnect an active call. You may also hang up the handset. useful for disconnecting handsfree calls.

Hold

By pressing on hold. Return to the caller by pressing the

extension key beside the flashing

, you can put an active call

Microphone

A microphone is an integral part of the M2616 and M2008HF telephone, allowing you to have a telephone conversation without using the handset.

Volume Bar

Use ® to control the volume of the handset and the speaker. Raise the volume by pressing the right side of the bar. Lower it by pressing the left side.

Feature keys

You access telephone features and telephone lines with the feature keys. The keys are labeled for your convenience.

Main Extension key/Primary Directory Number (DN) key

By pressing the lower right-hand key (or lifting the handset), you can make a call on your primary line. The telephone may also have other line keys. (The M2006 only supports a single line key).

º.

is especially

Introducing your Meridian Digital Telephone

Auto Dial

lets you dial a specific telephone number by pressing a feature key.

To store an Auto Dial number:

1. Without lifting the handset, press Auto

Dial. The associated LCD

Indicator flashes º.

2. Dial the number.

To use Auto Dial:

To display the Auto Dial number:

3. Press Auto Dial again.

1. Lift the handset or press a DN Key (see Note below).

2. Press Auto Dial. The stored number is dialed automatically.

1. Press Display.

2. Press Auto Dial. The number is displayed.

Note: A DN (Directory Number) Key is used to

access a line on your telephone.

Placing a call on hold

Use the Hold feature to place a call on hold. An example of where hold would be useful would be to answer a call on a second line without disconnecting from your original call.

To place a call on hold:

Press Hold. The LCD indicator º flashes beside the line on hold.

To retrieve a call on hold:

∫ 2637

The LCD indicator flashes slowly.

The caller may hear music if this is programmed on your system.

Press the DN Key beside the flashing LCD indicator

Introducing your Meridian Digital Telephone

Transferring calls

Use the Transfer feature to redirect a call to a third party.

To transfer a call to another number:

†

For MSL-100 systems:

†

If the person you are calling is not available:

1. Press Tra ns fer. The other party is on hold and you hear dial tone. The LCD indicator lights steadily.

2. Dial the DN that you want to transfer the call to.

3. Press Tra nsf er again, either when you hear ringing, or after you talk privately to the person you are transferring the call to.

The LCD indicator goes from steady to off.

Press Transfer or Conference then press release to complete the transfer.

∫ 2637

Press the DN Key beside the flashing LCD indicator call.

The LCD indicator goes from flashing to steady.

. You will be reconnected with the

Introducing your Meridian Digital Telephone

Using Handsfree

If your telephone is a an M2616 or M2008HF model, you can use the built in microphone and speaker instead of the handset. At ant time during a call, you can switch to the handset by picking it up. You can also mute your microphone so that the other party cannot hear you speaking.

To use Handsfree on a call:

∫ 2637

To mute a Handsfree call:

To switch from the handset to Handsfree:

Press Handsfree Mute or a DN Key* instead of picking up your handset.

* For MSL-100 systems, Handsfree Mute must be pressed

4. Press Release to end your call.

1. Press Handsfree Mute. The LCD indicator flashes.

2. Press Handsfree Mute again to return to the two-way conversation.

1. Press Handsfree Mute.

2. Replace the handset.

Making calls quickly and easily

Conference

You can set up a conference call for up to three (or six) people, including yourself. Contact your telephone system administrator to find out the maximum number of persons you can join in a conference call on your system.

To set up a conference call:

1. While on a call, press Conference. The other party is on hold and you hear dial tone.

2. Dial the next number to add to the conference. When the call is answered, you may talk privately with the person before they join the conference.

If the person you are adding to the conference is not available:

∫ 2637

3. Press Conference again to join all callers.

If necessary, repeat the procedure to include up to six people in the conference.

Press the DN Key with the flashing º.

Last Number Redial

Last Number Redial allows you to automatically redial the last number you dialed.

To use Last Number Redial:

1. Lift the handset.

√

2. Press Last Number Key.

∫ 2637

• Press Primary DN Key twice.

∫ 2637

For MSL-100 systems:

££

Press the Pound Sign Key twice.

Making calls quickly and easily

Ring Again

If you receive a busy tone or the person does not answer when trying to reach someone in your office or private network, Ring Again automatically redials that number and lets you know when that person is free, or that the person has used his telephone.

To use Ring Again:

1. You dial a DN and receive a busy tone or no answer. Press Ring Again.

2. Replace the handset or press Release.

When the number you want to reach is free, or the person has re-used his set, you hear the Ring Again signal.

3. Lift the handset or press a DN Key.

To cancel Ring Again:

4. Press Ring Again to automatically redial the number.

Press Ring Again.

Stored Number

The Stored Number feature allows you to store a single telephone number that you can dial quickly. You can easily change the stored number.

To store a number when you're not on a call:

To store a number when you're on a call:

1. Without lifting the handset, press Stored

No.

2. Dial the number.

3. Press Stored No again. Any number previously stored is replaced.

After you dial the number, press Stored No.

Making calls quickly and easily

To display the stored number:

1. Press Display.

To call the stored number:

2. Press Stored No. The number is displayed.

1. Lift the handset or press a DN Key .

2. Press Stored No.

Group Call

Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your system administrator for details on creating a conference call group. This feature is available on MSL-100 as “Preset Conference”.

To call group members:

Lift the handset

or press a DN Key.

∫ 2637

≈

2. Press

3. When all members have answered, the

Group Call

are called automatically. The LCD indicator beside the flashes until all members have answered.

LCD indicator stops flashing and remains on.

. The group members

Group Call

Key

Group Listening

The group listening feature allows you to listen to a call through the speaker while speaking through the handset, thus allowing a third party(ies) to listen to both sides of the conversation. This feature is not available in all market regions or on MSL-100 systems. Check with your system administrator for availability and information on local laws governing the use of this feature.

To activate group listening:

∫

GGGGrrrroooouuuup

p LLLLiiiisssstttteeeennnn

p p

To turn group listening off:

∫

GGGGrrrroooouuuup

p LLLLiiiisssstttteeeen

p p

or Press the Group Listen Key again or Replace

n n

While on a call, press the Group Listen Key.

the handset.

Handling Calls

Call Forward

Call Forward allows you to transfer all your calls so that they ring at another DN. You cannot forward calls while your telephone is ringing.

To forward all your calls:

∑

1. Press Forward. The LCD indicator º flashes.

2. Dial the DN that you want to forward your calls to.

∑

To cancel Call Forward:

∑

To reinstate Call Forward to the same number:

∑ ∑

To display the number to which you are currently forwarding your internal calls (on telephones equipped with an appropriate display):

∑

Call Waiting

3. Press Forward. The LCD indicator º remains on.

Press Forward. The LCD indicator º turns off.

Press Forward twice. The LCD indicator º turns on again.

1. Press Display.

2. Press Forward. The number is displayed.

You can forward calls to Meridian Mail by using the Meridian Mail DN as your Call Forward DN.

If the attendant routes an outside call to you when you are already on a call, Call Waiting lets you put your current call on hold, allowing you to answer the outside call.

Handling Calls

To answer an incoming call during a telephone call:

1. Press Hold when you hear a tone and the call waiting indicator flashes during a telephone call.

∆

To return to your first telephone call:

∫ 2637

To answer an incoming call during a telephone call without the Call Waiting Key:

∫ 2637

2. Press Call Wait to answer the incoming call.

1. Press Hold if you want to put the second call on hold, or Release to end the second call.

2. Press the DN Key associated with the first call.

1. If you don't have a Call Wait Key and you hear the Call Waiting tone, end your current call and Replace the handset or press

Release.

2. When the telephone rings, press the DN

Key beside the flashing LCD indicator answer the incoming call.

Call Pickup

Using Call Pickup, you can answer a ringing telephone from any telephone in your Pickup Group or another Pickup Group.

To answer a ringing call in your own Call Pickup group:

To answer a ringing call in another Call Pickup group:

or 2. Press Call Pickup, or dial SPRE + ‹.

or 2. Press Call Pickup, or dial

1. Lift the handset or press a DN Key.

SPRE +

·›

To answer a ringing call at a specific extension in any pickup group:

Meridian Display Option

3. Dial the pickup group number of the ringing telephone.

1. Lift the handset or press a DN Key.

2. Press DN Pickup, or dial SPRE +

3. Dial the DN of the ringing telephone.

·ﬁ

Meridian Display Option

The 2 line by 24 character display makes the most sophisticated features on your Meridian Digital Telephone easy to use. Screen prompts take you step by step through procedures and keep you informed on the status of various features such as Call Forward and Make Set Busy. Your display can be tilted forward or back to an angle that allows you to see it best.

Whether your display is factory installed or added on later, your top right function key will be designated as a mode, where you can make adjustments to various settings such as volume and display contrast. When you press the mode, you lock the settings until you reenter programming mode

This section shows you how to use your explanations, refer to you Meridian Digital Telephone user guide.

key. This key enters you into the programming

key again to exit programming

key. For complete feature

Programming

When you first press This is the first programming selection.

to enter programming mode, you will see this screen.

00 VOLUME ADJUSTMENT SELECT OR SCROLL < < < > > >

You can press make a selection, dial the number shown on the screen. Make the changes and press

Note: After any programming procedure press setting.

® to scroll forward or back through the available selections. To

a second time to save them and exit programming mode.

to exit and save the new

Meridian Display Option

Volume Adjustment

Press

and dial ‚ ‚.

1g 2 3 e 4 d 5

SPEAKER VOL.

⁄

Dial Dial Dial Dial Dial

Use Press

to adjust Ringer Volume

to adjust Buzzer Volume

‹

to adjust Speaker Volume

›

to adjust Handset Volume

ﬁ

to adjust Handsfree Volume (If you telephone has Handsfree activated)

® to increase or decrease the volume for the selection you have made.

to save and exit programming mode.

Predial Recall

Press

and dial ‚ ⁄.

2637

The most recently predialed number appears. Press the number using line key.

® and the dial pad or dial the number by pressing a free

to exit. You can the edit

Contrast Adjustment

Press

and dial ‚ ¤.

CONTRAST

< < < > > >

Use

® to increase or decrease the contrast. Press

programming mode.

to save and exit

Call Timer Enable

Meridian Display Option

Press

and dial ‚ ‹.

CALL TIMER ON

< < < > > >

Use

® to choose between Call Timer On and Call Timer Off. Press

to save and exit programming mode.

Idle Screen Format

Press

and dial ‚ ›.

18 SEP 4:45 P

< < < > > > IDLE FORMAT

Use

® to scroll through the eight possible selections. When you find the Idle

Screen you want to select, press

to save and exit programming mode.

Language Selection

Press

and dial ‚ ﬁ.

01 ENGLISH

< < < > > >

Use

® to scroll through the available selections. Dial the two digit number

which corresponds to your language of choice, and press programming mode.

to save and exit

Key Click

Press

and dial ‚ ·.

KEY CLICK ON

< < < > > >

Use

® to choose between Key Click On and Key Click Off. Press

to save and exit programming mode.

Meridian M2216ACD Digital Telephone

This section lists the sequence of commands for ACD features on your Meridian Digital Te l e p h o n e .

Speaker

Release (Rls) key

Hold key

Hold Key

Supervisor

Agent Jack

Agent

Jack

Release Key

Supervisor Jack

Jack

Volume Control Key

Volume control key

LCD Indicators

LCD indicators

Message Waiting

lamp

Indicator

Function

Function Keys

keys

In-Calls Key

In-Calls key

Agent Features

∫

In-Calls 2. Press In-Calls.

∫

In-Calls

∫

Not Ready

1. Plug in the headset.

3. If using Agent ID, dial your ID number.

4. Press In-Calls when ready to start work, or

Not Ready if you are not yet ready to take

calls.

Log Out

∫

Make Busy 1. Press Make Busy.

Answer ACD Calls

∫

In-Calls Press In-Calls.

Emergency

∫

Emergency Press Emergency during a call in progress to

End ACD Calls

∫

In-Calls or

∫

Not Ready or

∫ 2637

Agent Features

2. Unplug the headset.

connect your supervisor to an urgent or abusive call.

Press Release, In-Calls (if using Call Forcing); wait for the other party to hang up; press

Not Ready; or press a DN Key.

Headset

and

1. Press Program and Dial

⁄‚

2. To select headset:

⁄

Dial Dial Dial

Nortel Networks recommends setting ‹ for all applications. Headsets vary in electrical,

Note:

physical and audio characteristics. Performance perception is subjective; so, it is recommended that the headset user try using their headset with each of the three settings on both internal and external calls to determine which works best for them. As with all Meridian Digital Telephones, amplified headsets are recommended.

3. Press Program to exit and save changes.

for Plantronics, VXI

for GN Netcom, Liberation

‹

for handset.

Agent Features

Hold

Make Busy

∫

Make Busy Press Make Busy to make your phone appear

Not Ready

∫

Not Ready Press Not Ready. Press In-Calls or Not Ready

For MSL-100 systems:

∫

Not Ready Press Not Ready. Enter the 3 digit reason code,

Answer Supervisor

Press Hold. To take a call off Hold, press the key beside the fast flashing indicator.

busy to callers. If you are using ACD Agent ID, this will log you out of the system.

when ready to accept ACD calls again.

if required, for walkaway. Press Not Ready again to receive calls.

∫

Supervisor Press Supervisor when the LCD indicator

Call Supervisor

∫

Supervisor Press Supervisor. This automatically puts an

Conference with Supervisor

∫

Supervisor 1. Press Supervisor during a call in progress.

∫

Supervisor 2. Press Supervisor again when the

flashes. If you’re on a call, press Hold before pressing Supervisor.

active ACD call on Hold. Press In-Calls to return to your ACD call.

supervisor answers.

Transfer to Supervisor

∫

Supervisor 1. Press Supervisor during a call in progress.

∫

Supervisor 2. Press Supervisor again when the

Walkaway

Supervisor Features

supervisor answers.

3. Press Release to disconnect from the call.

To return:

˙ ∫

Not Ready

∫

In-Calls or

∫

Not Ready

Supervisor Features

Answer Agent

∫

Ans Agent Press Answer Agent when the LCD indicator

Answer Emergency

∫

Ans Emerg 2. Press Answer Emergency.

1. Press Hold during an ACD call in progress or press Not Ready if not on a call.

2. Unplug the headset.

1. Plug in the headset.

2. Press In-Calls to return to your held call, or press Not Ready to enter the queue from the Not Ready state.

flashes.

When you hear a buzz and the

Answer Emergency indicator flashes:

1. Press Hold if you are on a call.

Call Agent

∫

Call Agent 1. Press Call Agent.

Agent

2. Dial the agent’s position ID, or press

Agent.

Supervisor Features

Call Waiting Indicator

Display Agent Status

∫

Disp Agent 1. Press Display Agent. The first three

1. Off - few or no calls waiting.

2. On - an acceptable number of calls

waiting.

3. Slow flashing - calls are backing up in

the queue. Queue not accepting overflow calls.

4. Fast flashing - queue is overloaded.

New calls overflow to another queue.

digits tell the number of agent positions that are busy on ACD calls (ACD). The second three digits tell the number of ACD positions waiting for ACD calls (WAIT). The next three digits tell the number of ACD agents busy on non-ACD calls (DN). The final three digits show the number of vacant agent positions (LOGOUT).

2. Press Release to clear the display.

Display Queue Status

∫

Disp Queue 1. Press Display Queue. The first three

digits tell the number of calls waiting to be answered (WAITING). The second three digits tell the number of agent or supervisor positions that are logged in (MAND). The next three digits tell the number of seconds the first call in the queue has been waiting (LWAIT). The final three digits show the number of calls that have Time Overload (TOFQ).

2. Press Release to clear the display.

Headset Talk/Listen

Supervisor Features

Hold

Observe Agents

∫

Observe 1. Press Observe.

∫

Agent

and

1. Press Program and Dial

2. Use the Volume Bar to toggle between

Listen Only and Talk & Listen

3. Press Program to exit and save

changes.

Press Hold. To take a call off Hold, press the key beside the fast flashing indicator.

2. Dial the agent’s position ID, or press

Agent.

3. Repeat Step 2 to Observe another

Agent.

‚°

4. Press Release to leave the Observe

state.

Meridian Communications Adapter

AT dialing commands

AT dialing commands are similar to those used to make data calls using a Hayes Smartmodem*. AT dialing is not case sensitive. Commands not found here do not apply to using the Meridian Communications Adapter, and are not supported.

To user AT dialing: CTRL - z

AT<C R>

ATA - Answer (answer incoming data call)

AT Dn nn - Dial (n= 0 - 9, numbers to be dialed)

A/ - Repeat last command (no <CR> needed)

ATO - On-line (hit three Escape characters rapidly to

go off line)

ATDPnnnn - Voice Call (n= 0 - 9, * and #, numbers to dial)

AT F3 - Handsfree Mute (toggle between mute and

normal)

AT F4 - Hold (put Voice Call on hold)

ATF 5 - Select (take Voice Call off hold)

AT H0 - Hang up Data Call

ATH P - Hang up Voice Call

AT In - Product ID code (n= 0, 1, 4; if n= 0 then send

Smartmodem ID; if n= 1 then send result code “206;” if n= 4 then send result codes “a037800C004420” and “b100000000”)

Meridian Communications Adapter

ATQ n - Result Code (n= 0, 1; if n= 0 then results are

sent)

AT VN - Verbal Result (n= 0, 1; if n= 0 then numeric

codes are sent

ATX n - Result Code Selection (n= 0, 1; if n=1 then

extended results)

ATS n? - Read S-register (n= number of S-register to

read)

ATS n= x - Write S-register (n= S-register number, x= new

value)

AT Z - Soft Reset (reset to default parameters)

ATC n - Carrier Detect (n= 0, 1; if n= 1 then carrier

detect is enabled)

ATE n - Echo (n= 0, 1; if n= 1 then commands will

echo back to the terminal)

AT TS P! - Transparent Mode

AT& Cn - Carrier Detect control (n= 0, 1; if n= 1 then

Carrier Detect is asserted)

AT& Dn - DTR response (n= 0 - 3; when DTR status

changes: if n= 0 then ignore; if n= 1 then go off line; if n= 2 then release the call; if n= 3 then release the call and return Hayes parameters to default)

AT& Rn - Clear-to-send (n= 0, 1; if n= 1 then CTS is

always present)

Meridian Communications Adapter

AT& Sn - Data-set-ready (n= 0, 1; if n= 1 then DSR is

always present)

AT& F - Factory configuration (n= 0, 1; if n= 1 returns

AT configuration to defaults)

AT& Yn - Recall user profile (n= 0, 1; if n= 1 returns AT

configuration to defaults)

Note: You must follow each command (except A/) by a carriage return <CR> to execute the

command.

Meridian Communications Adapter

Keypad Dialing commands

Keypad dialing refers to the commands you can invoke from your telephone’s keypad. The top right-hand function key on your telephone is called the Program key or P-key.

To use keypad dialing: 1 Press

2 Dial the command number listed below. Follow the screen

prompts for additional command parameters (if needed).

3 Press

- Manual Data Call

- Release Data Call

‚ﬁ

- Language Selection

¤‚

- Asynchronous Mode

¤⁄

- Synchronous Mode

¤¤

- Baud Rate

¤‹

- Space Parity

¤›

- Odd Parity

¤ﬁ

- Even Parity

¤ﬂ

- Mark Parity

¤‡

- Host Mode

¤°

- Terminal Mode

¤·

- Hotline Off

‹‚

- Hotline On

‹⁄

- Virtual Leased Line Off

‹¤

- Virtual Leased Line On

‹‹

- Forced DTR Off

‹›

- Forced DTR On

‹ﬁ

- Dynamic Carrier Detect Off

‹ﬂ

- Dynamic Carrier Detect On

‹‡

- Remote Loopback Off

‹°

- Remote Loopback On

‹·

- Cancel Data Ring Again

›‚

- Full Duplex

›⁄

- Half Duplex

to execute.

›¤

- Modem Mode

›‹

- Network Mode

››

- Internal Clock

›ﬁ

- External Clock

›ﬂ

- PSDS Mode Off

›‡

- PSDS Mode On

›°

- Enable Echo Canceller

›·

- Disable Echo Canceller

ﬁ‚

- SL-1 Mode

ﬁ⁄

- SL-1/DMS-100 Mode

ﬁ›

- V.25 bis Mode Off

ﬁﬁ

- V.25 bis Mode On

ﬁﬂ

- Bisync On

ﬁ‡

- HDLC On

ﬁ°

- Assert RTS Off

ﬁ·

- Assert RTS On

ﬂ‚

- Auto Dial Programming

ﬂ⁄

- Auto Dial Call

ﬂ¤

- Data Parameter Display

ﬂ‹

- EIA leads Status Display

ﬂ›

- Monitor Data Call

ﬂﬁ

- Reset to Default Parameters

ﬂﬂ

- Emulation Selection

ﬂ‡

- Lock/Unlock Data Parameters

ﬂ°

- VDN Key Assignment

Title to and ownership of Meridian SL-1 software shall at all times remain with Northern Telecom. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Northern Telecom.

Information contained in this document is subject to change. Northern Telecom reserves the right, without notice, to make changes in equipment design or program components as progress in engineering, manufacturing or technology may warrant.

Reordering number:NT5F53AC A0773348 Internal Manufacturing part number:

Printed in the United States of America March 1999

www.nortelnetworks.com

(c/o 15 each per package P0902628) P0902628

Issue 1.00

Nortel Networks M2216ACD, M2016S User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introducing your Meridian Digital Telephone

Making calls quickly and easily

Handling Calls

Meridian Display Option

Meridian M2216ACD Digital Telephone

Agent Features

Supervisor Features

Meridian Communications Adapter