Nortel Networks IP Phone 2001 User Manual

Carrier VoIP

Nortel IP Phone 2001 User Guide (CICM)

Release: CICM 10.1 Document Revision: 09.01

www.nortel.com

NN10300-005

Carrier VoIP Release: CICM 10.1 Publication: NN10300-005 Document status: Standard Document release date: 4 July 2008

Printed in Canada, the United States of America, and the United Kingdom

LEGAL NOTICE

While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, the Nortel logo, Business Made Simple and the Globemark are trademarks of Nortel.

All other trademarks are the property of their respective owners.

Contents

New in this release 7

Features 7 Other changes 7

Overview 9

Basic features 9 Terminal display 10

IP Phone 2001 menu systems 11

Call Services menu 13 Settings menu 13

Connecting the IP Phone 2001 components 15

Regional menu 13 User menu 14 Terminal menu 14 Call menu 14 Softkey Status 14

Logging on 17 Logging off 19 Making calls 21

Making a call using off-hook dialing 21 Making a call using hands-free dialing 21 Make a call using predial 22 Editing a predialed number 22

Answering a call 25 Terminating a call 27 Navigating the menu system 29

Navigating the Main menu 29 Navigating the Call Services menu 30 Navigating the Settings menu 30 Navigating the Regional menu 31

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Navigating the User menu 31 Navigating the Terminal menu 32 Navigating the Call menu 32 Navigating the Feature menu 33 Navigating the Directory menu 34

Using the Call Services menu 35

Activating a feature from the menu 35 Using a soft key to activate a feature 36 Assigning a feature to a soft key 36 Removing a feature assignment from a soft key 37 Resetting soft keys to the default 37 Viewing soft key assignments 38 Displaying soft key labels while on a call 38 Hiding soft key labels 39 Viewing feature profiles 39 Labeling soft keys 40

Using the Regional menu 41

Selecting the language 41 Selecting the time zone 42 Enabling Daylight Saving time 42 Disabling Daylight Saving time 43 Defining the time format 44 Defining the date format 45 Resetting the default time 46

Using the User menu 47

Viewing your user name 47 Viewing your login type 47 Viewing, disabling, or enabling Auto Login 48 Changing your password 49

Using the Terminal menu 51

Viewing and editing your audio profile 51 Viewing and editing the default volume 52 Adjusting the contrast level of the display 53 Performing a firmware upgrade 54 Viewing and editing the dialpad feedback 55

Call menu 57

Accessing the Feature menu 57 Resetting the Inbox or Outbox 57 Resetting soft keys to the defaults 58

Using the Feature menu 61

Using the Assign menu 61

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Defining the Key type 62 Enabling or disabling AutoScroll 63 Resetting the feature keys to the defaults 63 Labeling a feature 64 Using the Options menu 65 Enabling or disabling Auto Hide 65 Defining your default feature 66 Assigning the Outbox to a key 66

Using the Directory menu 69

Adding an entry to the directory 69 Editing a directory entry 70 Deleting an entry from the directory 71 Making a call using the directory 72

Using the Inbox 73

Accessing the Inbox 73 Viewing Inbox call information 74 Storing a number from the Inbox 74 Using the Inbox to make a call 75

Using the Outbox 77

Accessing the Outbox 77 Viewing Outbox call information 78 Storing a number from the Outbox 78 Using the Outbox to make a call 79

Call Services 81

Call Services menu 81 Feature profiles 81 Soft key assignment 82

Examples of feature to soft key mapping 83

Mute feature 87 Inbox 89 Outbox 91 Using the dialpad to enter text 93 Use the IP Phone 2001 with the IP Softphone m6350 95 Access Code summary 97

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New in this release

Features

There were no feature changes made to this document.

Other changes

There were no other changes made to this document.

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Overview

The IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

Basic features

The IP Phone 2001 supports these features:

• four soft keys

• multifield LCD screen

•

• volume control bar for adjusting ringer, speaker and handset volume

• two specialized fixed keys:

speaker for on-hook dialing or on-hook listening

— Services — Inbox

•

three Call processing fixed keys: — Line — Hold — Goodbye

•

Automatic network configuration

Not all features are available on all telephones. Consult your system administrator to verify which features are available to you.

Figure 1 "IP Phone 2001 " (page 10) , shows the location of the keys and

the components of the IP Phone 2001.

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10 Overview

Figure 1 IP Phone 2001

Terminal display

Figure 2 "IP Phone 2001 display" (page 10) , describes the IP Phone 2001

display areas.

Figure 2 IP Phone 2001 display

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IP Phone 2001 menu systems

After you have successfully logged on to the IP Phone, the menu systems are active and available. Menu items, the Inbox, the Outbox, and Directory entries, are accessed through lists. An up or down arrow appears beside an item to indicate the navigation key you can press to scroll to the next item. Labels appear on the bottom row above the soft keys, in response to items selected in the display.

The IP Phone menu system provides access to these menus and submenus.

• Logoff

•

Call Services

•

Settings — Regional — User — Terminal

— Call

•

Directory

To use this feature, you must assign the Directory to a DN key. After you assign a DN key to the Directory, use the Directory menu to:

• Add an entry to the directory

• Edit a directory entry

• Delete an entry from the directory

• Make a call using the directory

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Connecting the IP Phone 2001 components

Follow this procedure to connect the handset to the terminal, and to connect the terminal to the LAN, and to a power source.

CAUTION

Risk of equipment damage

Do not plug the IP Phone 2001 into a regular telephone jack. This causes severe damage to the terminal. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.

See Figure 4 "IP Phone 2001 connectors" (page 16) , for the location of the connectors.

Procedure Steps

Step Action

1 Connect one end of the handset cord to the handset jack

2 Connect the other end of the handset cord the jack on the

3 Connect one end of the CAT-5 line cable to the LAN Ethernet

4 Plug the other end of the CAT-5 line cable into the IP network. 5 Contact your installation technician for the proper power option.

6 Thread the cord around the strain relief, retaining hook and

7 Secure the terminal footstand to the base.

(identified with a handset icon) on the underside of the terminal.

handset.

port (identified with a LAN icon), located on the underside of the terminal.

The IP Phone 2001 can be powered by an AC adapter, or over a LAN.

channel provided for a secure power connection.

--End--

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16 Connecting the IP Phone 2001 components

Procedure job aid

This figure shows the location of the connectors on the back of the IP Phone 2001 terminal.

Figure 4 IP Phone 2001 connectors

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Logging on

Follow this procedure to log on to an IP Phone 2001. If the Centrex IP Client Manager (CICM) is set up as part of a group of

CICMs, you can choose which CICM to connect to. After you select a gateway, the terminal directs itself to that CICM and the Username screen appears.

If a firmware upgrade for the IP Phone 2001 is available, the system prompts you to upgrade when you log on. If the terminal is below the minimum level, the only option available is Yes. You cannot log on until you perform the upgrade. If the firmware level is between the minimum and maximum level set by the administrator, Yes and No options appear on the soft keys.

To perform an upgrade, see "Performing a firmware upgrade" (page 54).

Procedure Steps

Step Action

2 When the gateway you want appears, press Ok, or start entering

3 If you make a mistake entering your user name, press Clear to

4 Press Ok.

If the Selective Gateway Login feature is configured on your system, press the down navigation key to scroll through the list to select the gateway.

your user name. If the Username Screen appears when you start to enter your

user name, the characters you already entered appear in the Username field.

clear the field and re-enter your user name. If your user name is too long for the display (longer than 15

characters), the digits scroll to the left and an ellipsis appears to the left of the field.

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18 Logging on

The password screen appears.

Enter your password. For security, the password characters are displayed as asterisks (*).

6 If you make an error, press Clear to clear the field, and then

enter your password.

Press Ok. You are logged on and the Menu screen appears.

--End--

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Logging off

Follow this procedure to log off from the network.

Prerequisites

You must be logged on.

Procedure Steps

Step Action

1 From the main menu, select Log Off. 2 Press Ok.

3 Press Yes.

A confirmation screen appears.

You are logged off from the network.

--End--

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20 Logging off

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Making calls

Follow these procedures to make calls.

Navigation

•

"Making a call using off-hook dialing" (page 21)

•

"Making a call using hands-free dialing" (page 21)

•

"Make a call using predial" (page 22)

•

"Editing a predialed number" (page 22)

Making a call using off-hook dialing

Follow this procedure to make a call using off-hook dialing.

Prerequisites

You must be logged on.

Procedure Steps

Step Action

2 3 When the call is answered, lift the handset and speak into the

Pick up the handset. You hear a dial tone. Use the dialpad to enter the number.

mouthpiece.

Making a call using hands-free dialing

Follow this procedure to make a call using hands-free dialing. See Figure

1 "IP Phone 2001 " (page 10) , for the location of the Line key.

Prerequisites

You must be logged on.

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--End--

22 Making calls

Procedure Steps

Step Action

With the handset in the cradle, press the Line key on the terminal.

You hear a dial tone.

2 Use the dialpad to enter the number. 3 When the call is answered, lift the handset and speak into the

mouthpiece.

Make a call using predial

Follow this procedure to use the predial feature to make a call.

Prerequisites

You must be logged on.

Procedure Steps

Step Action

Use the dialpad to enter the number before you lift the handset. Do not press the Line key.

--End--

The number is entered into the terminal.

When you want to make the call, press Ok. The number is dialed.

When the call is answered, lift the handset and speak into the mouthpiece.

Editing a predialed number

Follow this procedure to edit a number held in the predialed state.

Prerequisites

• You must be logged on.

• A number must be predialed.

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Procedure Steps

Step Action

Editing a predialed number 23

Perform one of these steps.

•

To delete numbers that appear to the left of the cursor, press Bkspc.

• To delete numbers that appear to the right of the cursor,

press Delete.

2 Use the dialpad to enter the new number. 3

Press Ok to dial the number.

--End--

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24 Making calls

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Answering a call

Follow this procedure to answer a call. Incoming calls cause the telephone to ring and the Message Indicator lamp to flash.

The IP Phone 2001 does not have a hands-free feature. You do not press the not press the Line key to answer a call. You can press the Line during a call to continue to listen to the caller, but you must use the handset to speak to the caller.

Prerequisites

You must be logged on.

Procedure Steps

Step Action

1 2 Speak into the handset .

When the terminal rings, lift the handset.

--End--

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26 Answering a call

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Terminating a call

Follow this procedure to terminate an active call. The Goodbye is useful for dropping out of a conference call or exiting

voice mail. See Figure 1 "IP Phone 2001 " (page 10) for the location of the key.

Procedure Steps

Step Action

1 Perform one or these actions:

• Return the handset to the cradle.

• Press the Goodbye key.

The call ends.

--End--

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28 Terminating a call

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Navigating the menu system

Follow the procedure in this section to access and use the menu system. Use the navigation keys to scroll through menus and screens.

Navigation

•

"Navigating the Main menu" (page 29)

• "Navigating the Call Services menu" (page 30)

• "Navigating the Settings menu" (page 30)

•

"Navigating the Regional menu" (page 31)

•

"Navigating the User menu" (page 31)

•

"Navigating the Terminal menu" (page 32)

•

"Navigating the Call menu" (page 32)

•

"Navigating the Feature menu" (page 33)

•

"Navigating the Directory menu" (page 34)

Navigating the Main menu

Follow this procedure to navigate the main menu system. Only menu items numbered 0 through 9 have a dialpad shortcut.

Prerequisites

You must be logged on.

Procedure Steps

Step Action

1 Press the Menu soft key.

The main menu opens.

2 To select a menu item, perform one of these actions:

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30 Navigating the menu system

• Select the item in the menu, and press Ok.

• Press the number on the dialpad that corresponds to the

menu item.

The feature screen opens immediately.

Navigating the Call Services menu

Follow this procedure to open the Call Services menu.

Prerequisites

You must be logged on.

Procedure Steps

Step Action

--End--

Press Menu. The main menu opens.

2 3

From the main menu, select Call Services. Press Ok. The Call Services menu opens.

See "Using the Call Services menu" (page 35), for procedures.

Navigating the Settings menu

Follow this procedure to open the Settings menu.

Prerequisites

You must be logged on.

Procedure Steps

Step Action

1 From the main menu, select Settings.

--End--

2 Press Ok.

3 Perform one of these actions:

The Settings menu opens.

• To configure regional preferences, including the language,

time, and time and date formats, select Regional, and

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