Nortel Networks IP Phone 2001 User Manual 2

Title page

Nortel Communication Server 1000

IP Phone 2001

User Guide

Revision history

March 2006

Preliminary 4.08. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.

Note: The “Security features” section has a new “Secure communication” subsection. The “View telephone information” section was updated. The LOGOS, copyright, and trademark information were updated.

August 2005

Standard 4.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.

February 2005

Standard 3.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones.

September 2004

Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.0.

June 2004

Standard 1.00. This document is issued to support Nortel Communication Server 1000 Release 4.0.

Revision history

About the Nortel IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . 9

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 14

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Secure communication . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Managing your Station Control Password (SCPW) . . . . . 14

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 17

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connecting the components of the phone . . . . . . . . . . . . . . . 17

Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Contents

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 19

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 22

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Selecting date/time format . . . . . . . . . . . . . . . . . . . . . . . . 23

Selecting local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . 24

Selecting a Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 25

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Activating Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Contents

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Making a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . 32

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 36

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 39

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Talking with more than one person . . . . . . . . . . . . . . . . . . 47

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 50

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Additional calling features . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using Call Page Connect to make an announcement . . . . . . 51

Charging a call or charging a forced call . . . . . . . . . . . . . . . . 52

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Contents

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 62

Using Virtual Office on your remote telephone . . . . . . . . . . . . 63

Using Virtual Office on your office telephone . . . . . . . . . . 65

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 66

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . . 67

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . . 70

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . . 71

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . 72

Using External Server Applications . . . . . . . . . . . . . . . . . . 74

Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . . 75

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Contents

About the Nortel IP Phone 2001

The Nortel IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

Note 1: All features are not available on all telephones. Consult your system administrator to verify which features are available for your use.

Note 2: In this guide, soft key labels display directly above the soft key.

Basic features

The IP Phone 2001 supports the following features:

• four soft keys (self-labeled) providing access to a maximum of ten features

Note: Some IP Phone 2001 phones are not configured to support soft key functionality. Consult your system administrator.

• multi-field LCD display screen

• speaker for on-hook dialing or on-hook listening

• volume control bar for adjusting ringer, speaker, and handset volume

• two specialized fixed keys:

— Services

— Message (Inbox)

• three call processing fixed keys:

—Line

—Hold

— Goodbye

• automatic network configuration

About the Nortel IP Phone 2001

Figure 1 illustrates the IP Phone 2001.

Figure 1: IP Phone 2001

Telephone controls

Note: Some IP Phone 2001 phones come with optional key caps. Text in parenthesis indicates labels appearing on the key caps. For example, (Goodbye).

Use the Volume control bar to adjust the volume of the ringer, handset, and speaker. Press the right side of the rocker bar to increase volume; press the left side to decrease volume.

Use the Line (DN) key to access the single line and activate on-hook dialing. No status

(Line)

icon or LED is provided.

(Goodbye)

(Hold)

(Msg/Inbox)

(Services)

About the Nortel IP Phone 2001

Use the Goodbye key to terminate an active call.

Press the Hold key to put an active call on hold. Press the Line (DN) key to return to the caller on hold.

Press the Message (Inbox) key to access your voice mailbox.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen.

Press the Services key and use the

Navigation keys to access the following

items:

• Telephone Options:

— Volume adjustment

— Contrast adjustment

— Language

— Date/Time

— Local DialPad Tone

— Ring type

— Set Info

• Password Admin:

— Station Control Password

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

About the Nortel IP Phone 2001

Continued

Note 1: Press the Services key to exit from any menu or menu item.

Note 2: The Password Admin menu is not available on all IP Phone 2001 phones. Consult your system administrator.

Soft keys (self-labeled) are located below the LCD screen. The LCD screen above the key changes, based on the active feature.

Note: When a triangle appears before a key label, the feature is active.

When a message has been left for the user, the Message waiting indicator flashes. Also, this indicator flashes when the telephone ringer is ON.

About the Nortel IP Phone 2001

Telephone display

The IP Phone 2001 has two display areas:

• The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, and telephone information.

• The lower display area provides soft key label information.

Figure 2 shows the idle LCD screen.

Figure 2: IP Phone 2001 screen

About the Nortel IP Phone 2001

Call features and Flexible Feature Codes

System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone.

Call features and FFCs must be assigned to your telephone and supported by system software.

Security features

This section describes the following features, which are designed to enhance the security of your

• Secure communications

• Managing your Station Control Password

Secure communications

Your IP Phone 2001 supports secure communication using SRTP and a Pre-Shared Key (PSK) media encryption feature. If the feature is enabled, a security icon (:) appears on the screen when your call is secured using SRTP (PSK). Contact your system administrator to find out if this feature is enabled on your phone.

IP Phone 2001:

Managing your Station Control Password

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your telephone.

• Password-protected telephone features (for example, Remote Call Forward).

Your initial SCPW is defined by your system administrator. Contact your system administrator for detailed information.

To change your password (SCPW):

1. Press the Services key.

(Services)

2. Press the Navigation keys to scroll and highlight Password Admin.

About the Nortel IP Phone 2001

3. Press the Select soft key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Navigation keys to scroll and highlight New Password.

6. Press the Select soft key.

7. Use the dialpad to enter the new password.

About the Nortel IP Phone 2001

8. Press the Select soft key to accept the new password.

Note: If you have been locked out of your IP Phone 2001, or have forgotten your SCPW, contact your system administrator.

Connecting the components

Before you begin

CAUTION

Damage to equipment

Do not plug the IP Phone 2001 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your telephone into a 10/ 100BaseT Ethernet jack.

Connecting the components of the phone

1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset.

2. Connect one end of the CAT-5 line cable to the LAN Ethernet port located on the back of the telephone (identified with a LAN icon). Plug the other end of the CAT-5 line cable into the IP network.

3. Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN.

4. Thread the cord around the strain relief, retaining hook, and channel provided for a secure power connection.

5. Secure the telephone footstand to the telephone base.

Connecting the components

Figure 3: IP Phone 2001 connections

Configuring options

The IP Phone 2001 Services menu lists the following submenus:

•The Telephone Options menu enables you or your system administrator to configure telephone preferences. Figure 4 illustrates the choices available in this menu.

•The Password Admin menu enables you or your system administrator to change the Station Control Password.

•The Virtual Office Login and Test Local Mode (for Branch Office) menus are listed when an IP Phone 2001 Class of Service is configured for Virtual Office and Branch Office. For more information, see page 61.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 2001 phones. Consult

your system administrator.

Figure 4: Telephone Options menu

Volume adjustment...

Contrast adjustment

Language...

Date/Time...

Local DialPad Tone

Ring type...

Set Info

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 21

• “Adjusting the display screen contrast” on page 22

• “Selecting a language” on page 22

• “Selecting date/time format” on page 23

• “Selecting local dialpad tone” on page 24

Configuring options

• “Selecting a Ring type” on page 24

• “Viewing telephone information” on page 25

When an option has a sublist, an ellipsis (...) appears after the option.

To use the Telephone Options menu:

1. Press the Services key.

(Services)

2. Press the Navigation keys to scroll and highlight Telephone Options.

3. Press the Select soft key.

4. Press the Navigation keys to scroll and highlight an option (for example,

Language...).

5. Press the Select soft key. The display provides information required to adjust your selection.

6. Choose one of the following:

— Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring options

Adjusting the volume

To adjust the volume, press the Services key and select Volume

adjustment... from the Telephone Options menu. Choose one of the

following:

• Ringer

• Handset

• On-hook dialing/listen

• Buzzer

To adjust the volume:

1. Press the Navigation keys to scroll and highlight one of the following:

— Ringer

— Handset

— On-hook dialing/listen

— Buzzer

2. Press the Select soft key.

3. Choose one of the following to increase or decrease the volume:

— Press the Lower/Higher soft keys.

— Press the Navigation keys.

Configuring options

4. Choose one of the following:

—Press the Select soft key to save the

volume level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the display screen contrast

To adjust the LCD display screen contrast, press the Services key and select Contrast adjustment from the Telephone Options menu.

To adjust the display screen contrast:

1. To increase or decrease the display contrast level, choose one of the following:

— Press the Lower/Higher soft keys.

— Press the Navigation keys.

2. Choose one of the following:

—Press the Select soft key to save the

contrast level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a language

The display can show information in any of several languages. To choose a language, press the Services key and select Language… from the

Telephone Options menu.

Configuring options

To select a language:

1. Press the Navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

Deutsche

2. Choose one of the following:

—Press the Select soft key to save the

language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting date/time format

There are several date/time formats, based on the 12-hour clock or the 24-hour clock. To select a date/time format, press the Services key and select Date/Time… from the Telephone Options menu.

To select a date/time format:

1. Press the Navigation keys to scroll and

2. Choose one of the following:

highlight the desired format. Sample formats appear in the upper right–side of the display area.

—Press the Select soft key to save the

format and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring options

Selecting local dialpad tone

Use the Local DialPad Tone option if you want the telephone dialing keys to produce a sound when you press them. Your choices are:

• Dual Tone Multi-Frequency (DTMF) sounds

• a single tone

• no sound.

To choose a local dialpad tone, press the Services key and select Local

DialPad Tone from the Telephone Options menu.

To select local dialpad tone:

1. Press the Navigation keys to scroll and highlight one of the following dialpad tones:

— None to disable all tones.

— Short Click to enable a single tone

for all keys.

— DTMF to turn on a separate DTMF

tone for each key.

2. Choose one of the following:

—Press the Select soft key to save the

tone selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a Ring type

Use the Ring type option to configure the telephone’s ring tone. To choose a ring type, press the Services key and select Ring type… from the Telephone Options menu.

To select a ring type:

Configuring options

1. Press the Navigation keys to scroll and highlight one of the ring types.

Ring type 3

2. Press the Play soft key to sample the ring tone.

3. Choose one of the following:

—Press the Select soft key to save the

ring type and return to the

Telephone Options menu.

— Press the Stop soft key and use the

Navigation keys to select a different

ring type.

— Press the Cancel soft key to keep

existing configurations.

Viewing telephone information

The Set Info option displays the following telephone-specific information:

• General Information

• Set IP Information

• Ethernet Information

• Server Information

To view telephone information, press the Services key, select

Telephone Options, and then select Set Info from the menu.

Making a call

To view telephone information:

1. Press the Navigation keys to scroll through the list to view telephone information.

2. Press the Cancel soft key to return to the Telephone Options menu.

Making a call

This section describes the various methods that you can use to make a call:

• “Using off-hook dialing” on page 26

• “Using on-hook dialing” on page 27

• “Using Predial” on page 28

• “Activating Ring Again” on page 29

• “Using Last Number Redial” on page 30

• “Using Speed Call” on page 31

• “Making a System Speed Call” on page 32

Using off-hook dialing

Use the off-hook dialing option to dial the number after you have lifted the handset.

1. Lift the handset.

Making a call

2. Dial the number.

3. To terminate the call, choose one of the following:

(Goodbye)

— Replace the handset into the cradle.

— Press the Goodbye key.

Using on-hook dialing

Use on-hook dialing to dial the number before lifting the handset.

1. Leave the handset in the cradle.

2. Press the Line (DN) key.

(Line)

3. Dial the number when the dial tone sounds.

4. When the called party answers, lift the handset.

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