Nortel Networks IP 550 User Manual

User Guide for the

Polycom

SoundPoint IP® 550 Phone

SIP 3.1

August, 2008 Edition

1725-12500-001 Rev. D

SIP 3.1

Trademark Information

Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,

Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V

IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

Portions of the software contained in this product are: Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper Copyright © 1998 by the Massachusetts Institute of Technology Copyright © 1998-2003 The OpenSSL Project Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler Copyright © 1996 - 2004, Daniel Stenberg, <daniel@haxx.se>

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be include d in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

Thank you for choosing the SoundPoint IP 550 , a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.

This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 550 phone. As well, be sure to read the

Parts List and Regulatory Notices sections in this guide before you set up and

use the SoundPoint IP 550 phone. You can also find this information at

http://www.polycom.com/support/voip/.

Changes to This Guide

The following section is new for this edition:

• Registering Your SoundPoint

Major updates have occurred to the following sections since the previous edition:

• Selecting the Correct Headset for Electronic Hookswitch on page 2-6

• Assigning Speed Dial Keys on page 3-22

• Restarting Your Phone on page 4-8

IP 550 Desktop Phone on page 1-8

iii

User Guide SoundPoint IP 550 Phone

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your SoundPoint® IP 550 Desktop

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

2 Customizing Your SoundPoint® IP 550 Desktop Phone . . . . 2–1

Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Assembling Your SoundPoint

Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . . 1–5

Attaching the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Registering Your SoundPoint

Features of Your SoundPoint

Before You Use Your SoundPoint

Using the Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13

IP 550 Desktop Phone . . . . . . . . . . . . . . . 1–3

IP 550 Desktop Phone . . . . . . . . . . . . . . . . 1–8

IP 550 Desktop Phone . . . . . . . . . . . . . . . . 1–9

IP 550 Desktop Phone . . . . . . . . . . . 1–13

Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Changing the Appearance of Time and Date . . . . . . . . . . . . . . . . . . . . 2–2

Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Enabling the Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Selecting the Correct Headset for Electronic Hookswitch . . . . . . . . . 2–7

Selecting the Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Chaning the Graphic Display Background . . . . . . . . . . . . . . . . . . . . . . 2–9

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

User Guide SoundPoint IP 550 Phone

3 Using the Basic Features of Your SoundPoint® IP 550 Desktop

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–22

Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

Managing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Adding Parties to Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

Joining Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Splitting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

4 Using the Advanced Features of Your SoundPoint® IP 550

Desktop Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Using Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Integrating With Microsoft Live Communications Server 2005 . . . . 4–7

Contents

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

5 Troubleshooting Your SoundPoint® IP 550 Desktop Phone .5–1

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1

vii

User Guide SoundPoint IP 550 Phone

viii

Getting Started with Your SoundPoint® IP 550 Desktop Phone

This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 550 desktop phone.

The SoundPoint IP 550 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 550 supports advanced functionality, including multiple call and flexible line appearances, HTTPS secure provisioning, presence, custom ring tones, local conferencing, applications, and Polycom

HD™ Voice technology.

This chapter contains:

• Parts List

• Assembling Your SoundPoint

• Registering Your SoundPoint

• Features of Your SoundPoint

• Before You Use Your SoundPoint

To customize your phone, refer to Customizing Your SoundPoint

Desktop Phone on page 1-1. To read about the phone’s basic features, refer to Using the Basic Features of Your SoundPoint 3-1. To read the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint

If you require additional information or assistance with your new phone, contact your system administrator.

IP 550 Desktop Phone

IP 550 Desktop Phone on page

IP 550 Desktop Phone on page 4-1.

IP 550

1 - 1

User Guide SoundPoint IP 550 Phone

Directories

Applications

Conference

Transfer

Redial

Messages

Do Not Disturb

Hold

Parts List

The following components are included in your SoundPoint IP 550 package:

• Polycom SoundPoint IP 550 phone

• handset and handset cord

1 - 2

• Phone Base

Getting Started with Your SoundPoint® IP 550 Desktop Phone

• Network / Power Cable

• Quick Start Guide and registration card

Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator.

Assembling Your SoundPoint® IP 550 Desktop Phone

This section describes how to assemble your SoundPoint IP 550 phone:

• Connect network and power source

• Connect handset and headset (optional)

• Attach phone base

If your phone is already assembled, go directly to Features of Your

SoundPoint

You have two options for network and power source connections. Your system administrator will advise you on which one to use.

You can use one of the following methods:

• AC power

• Power over Ethernet (PoE)

IP 550 Desktop Phone on page 1-9.

1 - 3

User Guide SoundPoint IP 550 Phone

Network Port

Power Adapter (24V DC)

PC Connection (optional)

AC Power

To connect the AC power:

1. Connect the supplied network cable between the LAN jack on the phone

and the LAN port on the wall or hub/switch device port.

2. Connect the DC plug on the power adapter to the DC 24V jack marked on

the phone.

3. Connect the country-specific AC cord to the power adapter.

1 - 4

Power over Ethernet

Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.

Getting Started with Your SoundPoint® IP 550 Desktop Phone

IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan)

PC Connection

(optional)

Handset

Headset (optional)

To connect the PoE:

• Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch.

Connecting the Handset and Optional Headset

To connect the handset and optional headset:

1. Connect the short straight end of the phone cord to the handset and the

corresponding longer straight end of the cord to the handset jack on the back of the phone.

2. Connect the headset (optional) to the headset jack on the back of the phone.

1 - 5

User Guide SoundPoint IP 550 Phone

Attaching the Base

For information on supported headsets, go to www.polycom.com/support/voice and enter “Headset Compatibility List” in the Knowledge Base text box.

The phone base can be attached to the SoundPoint IP 550 in one of two ways:

• As a desk mount

• As a wall mount

To attach the base as a desk mount:

1. Place all cords in the recessed area above the modular jacks.

1 - 6

2. Align the two protrusions on the bracket with their corresponding holes in the phone.

Getting Started with Your SoundPoint® IP 550 Desktop Phone

3. Snap them together to lock the base to the phone.

To attach the base as a wall mount:

1. Place all cords in the recessed area above the modular jacks.

2. On the back of the phone, remove the key located behind the hookswitch

and reposition it so that the end tab (at a 45

angle) is facing up.

1 - 7

User Guide SoundPoint IP 550 Phone

3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included).

Note

The wall mount is not included in SoundPoint IP 550 package. Contact your system administrator if you require one.

Registering Your SoundPoint® IP 550 Desktop Phone

Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use.

If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it. For detailed information on how to register your phone after you install it, refer to “Quick Tip 44011: Registering Standalone SoundPoint IP and SoundStation IP Phones” at

http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T echnical_Bulletins_pub.html .

1 - 8

Getting Started with Your SoundPoint® IP 550 Desktop Phone

Features of Your SoundPoint® IP 550 Desktop Phone

The features of your SoundPoint IP 550 phone are:

Item Description

1 Message Waiting

Indicator

2 Arrow Keys

Alert for voice and text (instant) messages.

Scroll through displayed information.

Select a field of displayed data.

Delete displayed data.

1 - 9

User Guide SoundPoint IP 550 Phone

Item Description

3 Feature Keys Access important features using

these keys. Access to local directories and call

lists. Access to special applications

(contact system administrator). Allows connection with multiple other

parties for a conference. Transfer of current call to third party.

Dials most recently dialed party.

Access local (your phone) and global (your organization) features.

Access and manage text and voice messages.

Cancels ringing and directs incoming calls to your voice mail (if supported).

4 Microphone Mute Mutes audio transmission locally

during calls and conferences.

Headset

Allows you to place and receive calls through an optionally connected headset.

Speakerphone

Allows for hands-free communication during calls.

7 Hands-free Microphone Picks up audio during hands-free

calls. Place your phone on a hard, flat surface for best results.

8 Volume Keys Adjusts the volume of the handset,

headset, speaker, and ringer .

9 Dial Pad Provides the 10 digits, the alphabetic

characters, and special characters available in context-sensitive applications.

Hold

Holds an active call or resumes a held call.

1 - 10

Getting Started with Your SoundPoint® IP 550 Desktop Phone

Item Description

11 Speaker For ringer and hands-free audio

output.

12 Soft Keys These keys are automatically labeled

to identify their context-sensitive functions.

13 Graphic Display Shows information about calls,

messages, soft keys, time, date, and other relevant data.

• Caller display information—first party, second party, number of calls

• Information display line (in order of precedence highest to lowest)

• Popup text (for example, network errors)

• Do Not Disturb text

• Missed call text or second incoming caller display

• Prompt text (for example, “Enter number”)

• Time and date text (if idle display is not used for time/date display)

Associated line icons are described in the following table.

14 Line/Speed Dial Key Use these keys to activate up to four

lines or speed dials that can be assigned to your phone.

15 Line Indicators Individual multi-color LEDs display

the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is:

• Solid green—An active call is in progress.

• Fast flashing green—There is an incoming (ringing) call.

• Flashing green—The call is held by the other party.

• Flashing red—The call is on hold.

• Solid red—The line is busy

remotely (shared lines)

16 Hookswitch

1 - 11

User Guide SoundPoint IP 550 Phone

Icons associated with the line keys appear on the graphic display and represent:

Icon Description

Registered line (solid)

Registered shared line

Unregistered line (outline)

Voice mail/Text messages

Speed dial

Ringing

Call in progress with HD Voice

Call in progress

Call Forward

Do Not Disturb

Conference

Presence/Busy Lamp Field (BLF)

1 - 12

Getting Started with Your SoundPoint® IP 550 Desktop Phone

Before You Use Your SoundPoint® IP 550 Desktop Phone

Note

The background and key colors that appear on your SoundPoint IP 550 phone may differ from the screenshots that appear in this user guide.

Using the Navigation Keys

To help you navigate menus and enter data, use these tips:

• To scroll through lists, use and or hold down and .

• Press the * key to page up. Press the # key to page down. Use these

shortcuts when lists appear on more than one page.

• To move one level down and one level up when menus have submenus,

use and .

• To exit from any menu, press .

• To exit from any directory, press .

• Use the dial pad keys to navigate through and make selections in

numbered menu lists.

• To enter text using the dial pad, press the number keys one or more times.

For example, for ‘A’ press 2 and for ‘C’ press 222. When in text entry mode, the title will show whether keys will generate digits (1), upper-case (A), or lower-case (a) characters— use the 1/A/a soft key to change—and whether keys will generate ASCII, Latin, Cyrillic, Katakana, or Unicode characters—use the Encoding soft key to change.

1 - 13

User Guide SoundPoint IP 550 Phone

1 - 14

Customizing Your SoundPoint® IP 550 Desktop Phone

You can customize your SoundPoint IP 550 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.

This chapter provides basic operating instructions for customizing your SoundPoint IP 550 phone. This chapter contains:

• Configuring Basic Settings

• Managing Call Lists

• Managing Contacts

• Managing Incoming Calls

Some customizations of your SoundPoint IP 550 phone are performed by your system administrator. These include:

• Supporting Multiple Lines

• Supporting Multiple Line Keys Per Line

• Supporting Shared Lines

To read about the phone’s basic features, refer to Using the Basic Features of

Your SoundPoint

phone’s advanced features, refer to Using the Advanced Features of Your

SoundPoint

If you require additional information or assistance with your new phone, contact your system administrator.

IP 550 Desktop Phone on page 3-1. To read about the

IP 550 Desktop Phone on page 4-1.

2 - 1

User Guide SoundPoint IP 550 Phone

Configuring Basic Settings

You can configure the following basic settings through use of :

• Appearance of the time and date

• Display contrast

• Backlight intensity

• Headset Memory Mode

• Headset hookswitch selection

• Ring type

• Language support (localization)

• Background pattern

You can mute the microphone and adjust the volume using separate keys.

Changing the Appearance of Time and Date

The time and date appears on the graphic display of the SoundPoint IP 550 phone. If the phone cannot obtain a time and date from the call server, the display will flash. Contact your system administrator if either the time or date is incorrect.

You can select from various formats for the time and date display. Select and set options that are right for you. You can also disable the time and date display, so the time and date do not display on the phone screen.

To configure the time and date formats:

2 - 2

1. Press .

2. Select Settings > Basic > Preferences > Time & Date.

3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.

Customizing Your SoundPoint® IP 550 Desktop Phone

4. Using and , scroll through the options under each of these

selections.

5. Press the Select soft key to confirm your choice.

The following figure shows the Clock Time menu.

6. Press to return to the idle display.

Changing the Display Contrast

To adjust the contrast on the display to a comfortable level:

1. Press .

2. Select Settings > Basic > Contrast.

3. Press the Up or Down soft keys to increase or decrease the display

contrast.

Note

You can also use the volume keys to increase or decrease the diplay contrast.

4. Press the Ok or Cancel soft keys to accept or cancel changes.

5. Press to return to the idle display.

2 - 3

User Guide SoundPoint IP 550 Phone

Changing the Backlight Intensity

Backlight intensity on the SoundPoint IP 550 phone has three components:

• Backlight On

• Backlight Idle

• Maximum Intensity

You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both.

When you modify the Maximum Intensity, you are modifying the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high values for both Backlight On intensity and the Backlight Idle intensity decrease.

The Backlight On intensity applies for the following events:

• Any key press

• Hookswitch release

• Incoming calls

• Ending a call, holding a call, resuming a call by the other party

• A voice or instant message received

If you do not press any keys on the phone after 20 seconds of the backlight turning on, the backlight dims (or changes) to medium in the following cases:

• A call is in progress

• A call is on hold

• There is an incoming call (ringing)

• There is an outgoing call (ringing back)

• Any menu shows on the display

In all other cases, the Backlight Idle intensity applies.

To modify the backlight intensity:

1. Press .

2. Select Settings > Basic > Backlight Intensity.

2 - 4

Customizing Your SoundPoint® IP 550 Desktop Phone

3. Select Backlight On Intensity.

4. Use or to select high, medium, low, or off, and then press the

Select soft key.

The default level is medium.

5. Select Backlight Idle Intensity.

6. Use or to select high, medium, low, or off, and then press the

Select soft key.

The default level is low.

7. Select Maximum Intensity.

8. Press the Up or Down soft keys to increase or decrease the backlight

intensity.

9. Press the Ok or Cancel soft keys to accept or cancel changes.

2 - 5

User Guide SoundPoint IP 550 Phone

10. Press to return to the idle display.

Enabling the Headset Memory Mode

This feature is especially useful for permanent or full-time headset users.

To permanently enable the Headset Memory Mode:

1. Press .

2. Select Settings > Basic > Preferences > Headset... > Headset Memory...

3. Use or to select Enabled, and then press the Select soft key.

2 - 6

4. Press to return to the idle display.

Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.

To activate Headset Memory Mode:

Press twice.

The flashing headset icon on the graphic display or a flashing headset key

indicates that the headset mode is activated. Pressing or the Answer soft key to receive a call will now connect to your headset automatically.

Customizing Your SoundPoint® IP 550 Desktop Phone

Selecting the Correct Headset for Electronic Hookswitch

This feature allows you to answer your phone when you are using a headset.

For information on supported headsets to provide electronic hookswitch features for placing, answering, and ending calls, go to www.polycom.com/support/voice and enter “Headset Compatibility List” in the Knowledge Base text box or contact your system administrator.

To select a headset that supports electronic hookswitch:

1. Press .

2. Select Settings > Basic > Preferences > Headset > Analog Headset

Mode.

3. Use or to select your headset, and then press the Select soft

key.

4. Press to return to the idle display.

Selecting the Ring Type

You can select different ring types to distinguish lines or to distinguish your phone from your neighbor’s phone.

To change the incoming ring type:

1. Press .

2. Select Settings > Basic > Ring Type.

3. (Optional.) If multiple lines are configured on your phone, first select the

line to change from the list using the and .

2 - 7

+ 67 hidden pages