Nortel Networks ICS 6.1 User Manual

Compact ICS 6.1
System
Coordinator
Guide

Norstar and Meridian are trademarks of Nortel Networks
© Copyright Nortel Networks 2003

1-800-4 NORTEL
www.nortel.com/norstar
P0603544 02
Printed in Canada

Table of Contents

Getting started with Norstar 15

Using this guide 15

Understanding programming 15

Before you start 16

What you’ll need to do programming 17

Using Buttons 17

Using the buttons under the display 20

The programming overlay 21

A map for working in programming 24

Programming map (page 1) 25

Starting and ending a session 27

Ending a session 28

Frequently used programming operations 29

Changing the time and date on the display 29

Adding or changing a system speed dial 31

Program a name for a speed dial 33

Changing the name of a telephone 34

Changing the name of a line 36

Making changes to Call Forward No Answer 37

Making changes to Call Forward on Busy 39

Making Changes to Do Not Disturb on Busy 40

What would you like to do next? 42

Answering calls 43

Answering incoming calls with Hunt Groups 43

Answering an incoming call 43

Line buttons 44
What line indicators mean 44
Rings you may hear 45

Sorting calls by distinctive ring patterns 46

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Answering calls at a prime telephone 46

Expanding telephone button capacity 47

Using a CAP module 48
Using a KIM as a central answer position 49

Release button 53

Hearing aid compatibility 53

Viewing information about a call on the display 54

Using Call Information for a particular call 54
Displaying Call Information before or after answering 55
Displaying Call Information for a call on hold 55
Making Call Display information appear automatically at a

telephone 56

Changing what information is shown first about a call 56

Picking up a call ringing at another telephone 57

Answering any ringing telephone using Directed Pickup 57
Answering any ringing telephone using Group Pickup 57
Changing a pickup group for a set 58
Answering a call using Trunk Answer 59
Answer DNs and Answer keys 60

Creating a Conference Call 61

Disconnecting one party 61
Independently holding two calls 62
Putting a conference on hold 62
Splitting a conference 63
Removing yourself from a conference 63

Listening to a call as a group 64

Canceling Group Listening 64

Using handsfree/mute 65

Answering calls without lifting the handset 65
Making calls without lifting the handset 66
Muting handsfree 66
Changing a regular call to handsfree 66
Changing a handsfree to a regular call 66
Using handsfree 67
Changing handsfree for a telephone 68

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Changing handsfree answerback for a telephone 69

Turning Privacy on or off for a call 70

Creating a conference by releasing privacy 70
Making a call private 70

Checking call length using Call Duration Timer 71

Disconnecting by accident 71

Making calls 73

Choosing a line using a line button 75

Line pools 75

Using a line pool to make a call 76
Programming a memory button with a line pool feature code

76

Making calls from an ISDN terminal 77

Changing how you dial your calls 77

Using Standard Dial 77
Using Automatic Dial 77
Using Pre-dial 78

When the internal number you have called is busy 78

Priority Call 78
Using Ring Again 80

Auto Attendant 83

System Answer 83

Custom Call Routing (CCR) 84

CCR groups 84

Direct extension dialing 85

Customizing System Answer and CCR 85

Turning System Answer on or off 86

Turning CCR on or off 87

Choosing the attendant telephone 87

Changing the language for System Answer and CCR 88

Setting ring delay before System Answer takes a call 89

Setting the ring delay before CCR greeting answers 89

Adding/removing telephones from CCR groups 90

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Using the pre-recorded greetings 91

Using customized greetings for System Answer and CCR 91

Time available for customized greetings 93
Recording customized greetings for System Answer and

CCR greetings 94

Programming or changing CCR destinations 96

Testing your custom System Answer and CCR 96

Time savers for making calls 97

Storing a number on a memory button for Autodial 97
Using intercom as the line for Autodial 98

Using Last Number Redial 99

Preventing a telephone from using Last Number Redial 99

Using Speed Dial 100

Changing and adding System Speed Dials 101
Adding or changing a User Speed Dial 101
Making a speed dial call 102

Using Saved Number Redial 103

Saving a number 103
Dialing a saved number 103
Preventing a telephone from using Saved Number Redial

103

Handling many calls at once 105

Using Hold 105

Retrieving a held call 105
Holding automatically 105
Listening on hold 105
Holding a call exclusively 106

Using Call Queuing 106

Using system-wide call appearance (SWCA) 107

Incoming calls 108
Outgoing calls 109
No free call keys 110

Transferring calls 111

Using the transfer feature 111

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Table of Contents / vii

Transferring a call 111
Transferring external calls 112
Canceling a transfer 112

Using Camp-on 114

Parking a call 115

Retrieving a parked call 115
Using Call Park 116

Using Callback 117

Forwarding your calls 119

Forwarding your calls to with Norstar 119

Canceling Call Forward 119
Using Call Forward at your telephone 119
Overriding Call Forward 120
Changing the automatic Call Forward settings 120
Changing Forward no answer 120
Changing the delay before a call is forwarded 120
Forward on busy 121
DND on Busy 121
Call Forward and Voice Mail 122

Line Redirection 123

Turning on Line Redirection 123
Canceling Line Redirection 124
Allowing a telephone to redirect calls 124
Turning the redirect ring for a telephone on or off 125
How Line Redirection is different from Call Forward 127
Using Line Redirection 127

Communicating in the office 129

Paging 129

Making a page announcement 129
Activating and deactivating the ability to page 130
Creating page zones 130
Using Page with external paging equipment 132

Sending messages using the display 132

Sending a message 132

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Canceling a message you have sent 133
Viewing your messages 133
Replying to a message 133
Removing items from your message list 134
Viewing messages you sent 134

Using Voice Call 136

Making a Voice Call 136
Answering a Voice Call without touching your telephone 136
Preventing Voice Calls to your telephone using Voice Call

Deny 137

Tracking your incoming calls 139

Using Call Log 139

Call Log options 140
Logging a call manually 140
Deleting old log items (autobumping) 141
Viewing your Call Log 141
Viewing a Call Log item 141
Erasing log items 141
Making a call using Call Log 142
Creating a password to your Call Log 142
Changing your Call Log password 143
Deleting an assigned password 143
Programming a telephone to log calls automatically 143

Using Voice mail 145

Customizing your telephone 147

Finding out what a button does using Button Inquiry 147

Making the display darker or lighter using Contrast adjustment

147

Changing the language on the display 148

Programming a feature code onto a memory button 149

Programming feature buttons 149
Erasing a feature button 149

Labeling your set 151

Applying button labelling 151

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Business Series Terminals 151
Identifying the telephones 152
T7316E Business Series Terminal button defaults 153
T7316 Business Series Terminal button defaults 155
M7310 telephone button defaults 157
Default button assignments 161
Moving line buttons 162
Changing the type of ring 163
Adjusting the Ring volume 163
Hiding the message or calls indication 163
Restoring the messages and calls indication 163

User Preferences 165

Using User Preferences 165

Changing button programming 166
Changing a User Speed Dial 167
Changing Call Log options 168
Changing how calls are dialed 168
Changing the language used on the display 168
Making the display lighter or darker 168
Changing the ring on the telephone 168

Table of Contents / ix

Programming Hunt Groups 171

Adding or removing members from a group 172

Moving members of a group 173

Assigning or unassigning lines to a group 174

Setting the distribution mode 175

Setting the hunt delay 176

Programming busy line setting 176

Programming the queue time-out 177

Programming the overflow set 177

Setting the name 178

Allowing/disallowing an auxiliary ringer 178

Assigning a distinctive ring pattern to a Hunt Group 179

Using Silent Monitor 180

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Feature notes 182

Using the Hospitality features 185

Hospitality passwords 185

Desk pswd 185
Cond pswd 186

Room/desk information 186

Programming room information 187
Using the room/set programming 188

Programming the alarm feature 190

Using the Administration set to control alarms 191
Using the alarm 192
Canceling an alarm 192
Turning off an alarm 193

Telephone features 195

Installing Business Series Terminals 195

Mounting a Business Series Terminal on the wall 196

Installing Norstar telephones 198

Naming a telephone or a line 200

Moving telephones 200

Stopping calls from ringing at your telephone: Do Not Disturb

(DND) 201

Stopping calls 201
Refusing to answer a call 201
Canceling Do Not Disturb 201
Using Do Not Disturb 201

Using Background Music 202

Turning Background Music off 202

Using the device attached to the internal analog terminal

adapter 203

Using a data communication device with th e I-ATA 208

Turning off tones that can interfere with data transmissions

208

Programming answering machines or modems to answer

calls automatically 209

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Table of Contents / xi

Using the I-ATA with modems and fax machines 209
Troubleshooting for the device attached to the I-ATA 209

ISDN 211

ISDN BRI 211

Line access from an ISDN terminal 212

ISDN BRI features 212

Network Name Display for BRI 212
Name and number blocking for BRI 213

Service provider features 213

Call Forward 213
Canceling Call Forward 213
Calling the number your calls are forwarded to 214
Automatic Call Back 214
Automatic Recall 214
MCID (profile 2) 214
Network Call Diversion (profile 2) 215

ISDN BRI terminals 215

ISDN applications 216

Videoconferencing and video telephony 216
Desktop conferencing 216
File transfer 216
Telecommuting 216
Group 4 fax 216
Remote LAN access 216
Leased line backup 217
LAN to LAN bridging 217
Internet and database access 217

Using System features 219

Using alternate or scheduled services 219

Preventing certain calls from being made 219
Making additional telephones ring 219
Changing the lines used by outgoing calls 219
Turning Services on and off 220
An example of how to turn on a Service manually 221

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xii / Table of Contents

Turning Services on and off using feature codes 221
Viewing the active Services from a two-line display

telephone 222

Viewing the active Services from a one-line display

telephone 223

Using passwords 225

Using a Basic password 225
Changing passwords 226
Clearing a Call Log password 226
Hospitality passwords 227
Silent Monitor password 227

Using special telephones 228

Direct-dial 228
Changing the direct-dial telephone assignments 228
Hotline 229
Bypassing a Hotline 229
Making a telephone a hotline telephone 229
Control telephone 230
SM Supervisor 230

Using Set lock 231

Changing Set Lock programming for a telephone 231

Using an auxiliary ringer 232

Turning the auxiliary ringer for a telephone on or off 232

Using Host System dialing signals 233

Link 233
Preventing a telephone from using Link 233
Pause 234
Long Tones 234
Programmed Release 235
Run/Stop 235
Wait for Dial Tone 236
Using tone dialing for a call 236

Using your Norstar system from an external location 237

Controlling access to your Norstar system 237
Direct inward system access (DISA) 238
Class of Service (COS) 238

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Table of Contents / xiii

Maintaining security 238
Accessing Norstar remotely over the public network 239
Tones 239
Using Class of Service (COS) passwords 240

General System features 243

Disconnect supervision 243

Hunt Groups 243

Internal numbers 243

Line assignment 244

Target line 244

Line pools 245

Overflow call routing 245

M7100 and T7100 telephones 245

Memory buttons 246

One-line display 246

Prime line 247

Private lines 247

Volume bar 247

Troubleshooting 249

Using the alarm telephone 249

Reporting and recording alarm codes 249

Testing the telephone 249

Testing the telephone display 250
Testing the telephone buttons 250
Testing the speaker in the telephone handset 250
Testing the telephone headset 251
Testing the telephone speaker 251
Testing the power supply to a telephone 251

Common feature displays 253

Index 257

Backup programming overlays 277

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xiv / Table of Contents

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/ 15

Getting started with Norstar

Your Norstar digital key system has many powerful features that
can be customized to keep up with changes in your workplace.

Using this guide

The person who is responsible for adding or moving telephones
or making changes to the system is called the system coordinator.
This guide is designed to give you all the information that is
required to carry out system coordinator tasks.

The first section contains step-by-step instructions about
changing the time and date, deciding how many rings it takes
before a call is forwarded, and other day-to-day programming.
Once you understand these basic steps, you can move on to the
many other features described in the second section of the guide,
and refer to the first section only from time to time.

You can look at the contents page for an overview of the features
that are available, or check the index for specific features or for
messages displayed on your telephone.

Understanding programming

When your system is installed, your installer or customer service
representative programs it to work with your telephone lines,
with your private network, if you have one, and with optional
equipment. They customize the system for your office. All
programming is recorded in the Norstar Programming Record.

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16 / Getting started with Norstar

You may want to further customize your system. For example,
you can change how some features work, or adapt the system to
changes in your office. Programming allows you to change
settings that probably need to be updated regularly because of
staff turnover or new business contacts. You can also assign
features and program buttons on individual telephones.

There are four ways to customize and maintain your Norstar
system:

• Initial programming is done for you by your installer or
customer service representative. It deals mostly with how
the system interacts with lines, telephones, and other
equipment.

• Your programming as a system coordinator changes how
features work for the system, as needed. It requires a
system coordinator password.

• A basic programming password is available to allow
individuals other than the system coordinator to make
changes without giving access to sensitive programming
capabilities.

• Personal programming is available to anyone through the
Feature button on their telephone. It allows individuals to
change how their telephone works to suit themselves.

Before you start

Before you begin programming, plan what changes you want to
make. Record the changes in the Norstar Programming Record
so that you have the information at hand. For example, if you are
going to program system speed dial numbers, fill out the page in
the Norstar Programming Record so that you have all the
numbers and codes handy once you start programming.

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Getting started with Norstar / 17

What you’ll need to do programming

Programming is performed using a telephone that can show two
lines of information on the display. Examples of telephones with
two-line displays are shown on page 17.

You need a programming overlay to show which buttons to press
when you are doing programming. See ‘‘The programming
overlay’’ on page 21.

When you use a telephone for programming, it is taken out of
service. This means it is unable to receive or make calls, and the
call forward features do not work. Do not use the main reception
telephone for programming because you may lose incoming
calls.

Using Buttons

The two-line telephone you use for everyday calling is used for
changes and maintenance. Examples of telephones with two-line
displays are shown in the illustration below.

Business Series Terminal T7316

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18 / Getting started with Norstar

Business Series Terminal T7316E

Norstar two-line display telephones

M7324

M7310

The next illustration numbers the buttons that are used for both
day-to-day communication and programming on the T7316E
telephone.

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Getting started with Norstar / 19

Business Series Terminal buttons

7

3

8

9

10

11

1

Display

2

Display buttons

3

Dialpad

Shows instructions for everyday calling as well as for
programming.

Have a variety of uses. The current use is shown on the
display above each button.

Used for dialing numbers when you are making calls.

For programming, the dialpad is also used for entering
numbers and letters

s

1

2

6

5

4

4

4

Memory buttons

5

Feature button

6

Hold button

7

Release button

8

Volume rocker

switch

9

Mute

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

Dial a number or feature code stored on the button.

Allows you to enter a feature code while using or
programming the telephone.

Puts an active call on hold.

Hangs up an active call or ends programming.

Turns the volume you hear through the handset up or
down. During programming this switch is used to adjust
settings, such as for the display contrast.

Mutes the transmitter in the handset.

20 / Getting started with Norstar

10

Handsfree

11

Headset

This guide shows the icons for Business Series Terminal buttons on the
programming telephones. Your telephone may have different labels, or the
buttons in slightly different locations. Refer to the table below for

comparable Norstar icons,

Business Series Terminals

T7316, T7316E Button description

²

Handsfree: (T7316E)

Mute:

³

ú

Ã

¨

Allows you to hear a caller without lifting the handset or
wearing a headset. (T7316E only).

Activates the headset feature.

Norstar telephones

M7310, M7324

Feature

Handsfree/Mute

Hold

Volume Control

Release

ƒ

©

˙

√

®

Using the buttons under the display

The three display buttons are used both for telephone features
and programming, but what each button does depends on what
the display shows. Some display instructions that you may see
when making changes on the system are OK, CHANGE or COPY. In
this guide, display button instructions are underlined.

Display buttons

display text

display button command

display button

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Getting started with Norstar / 21

The programming overlay

When you begin programming, a group of buttons on the
telephone become the buttons for moving through programming
headings and settings. The programming overlay is a paper
cutout that is included with the Programming record. It relabels
the four buttons to name the actions you use during
programming. If you lose the overlay, there is an extra overlay
included in the back of this book that can be printed and cut out.

The diagram below shows how the headings are used to navigate
the programming menus.

System Prgrming

Press Heading to move up
one level of the menu structure

Press Back to move
to the previous item
on the same menu
level.

Hunt groups

Current heading

Auto Attendant

Press Show to move to the next
level under the current heading.

BusName

Press Next to
move to the next
item on the same
menu level.

Attd set:

Programming buttons are active or inactive at different stages of
programming. A button is active (meaning you can use that
option), when the indicator next to it is lit (ª or º).

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22 / Getting started with Norstar

Business Series Terminal with overlay

Heading

Back

Heading

Back

Business

Series

Terminal s

Programming

Recor d

Show

Next

Show

Next

T7316E programming set

T7316 programming set

Overlay placed over keys
with indicators

Compact ICS 6.1 System Coordinator Guide P0603544 02

M-series terminals overlay

Heading

Next

Show

Getting started with Norstar / 23

Displays the heading
for the current level

Norstar Programming Overlay

Heading

Back Next

Heading

Back Next

Norstar Programming Overlay

Moves back one item
on the current level

Displays the first setting
within a menu level

Show

Show

Moves display one item forward
on the current menu level

Placing the programming overlay on M-series terminals

Norstar Programming Overlay

Heading

Back Next

Show

T7310

PO698666 Issue 02

Printed in Canada

Norstar Programming Overlay

Heading

Back Next

Show

T7324

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24 / Getting started with Norstar

A map for working in programming

The programming maps on page 25, page 26, and page 27 show
the headings you see when you move through the display menu

²

after pressing
password (the default password is

ÛÜßÝß

A Basic password can be used with a limited number of feature
codes, including
services on and off. For more information, see ‘‘Using
passwords’’ on page 225.

¥¥¯öì éí

ë÷éö

and entering the

or

). The maps show you the menu choices.

¥¥æé÷ä

and the codes for turning call

Terminals&Sets

Lines

Services

Sys speed dial

Passwords

Time&Date

System prgrming

Customize the many features used by telephones.
You can change where a call is forwarded, give a
telephone a name, or allow certain features to be
used at a telephone.

Program names for each line.

Turn services on or off. These are Ringing service,
(often called night service) that allows additional
telephones to ring, Restriction service that blocks
certain kinds of calls and Routing Service that
decides what lines a call uses.

Program up to 255 different telephone numbers so
that people in your office can dial them with a
three-digit code.

Change the password you use for programming,
or erase a Call log password.

Change the time, date, or both.

Change the settings for the System Answer that
handles the overflow when the attendant set is
busy, and Custom Call Routing (CCR) that gives a
caller a choice of where to direct their call.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Programming map (page 1)

Getting started with Norstar / 25

Terminals
& Sets

Show set

Enter digits
or press
LIST.

Capabilities Fwd no answer Fwd to

Fwd on busy Fwd to

DND on busy Fwd to

Handsfree

HF answer back

Pickup grp

Page zone

Paging

D-Dial

Priority call

Hotline Intrn #

Aux. ringer

Allow redirect

Redirect ring

SM Supervisor

Name

User prefernces Model

Button progrming # of buttons

User speed dial # of speed dialers

Call log opt’ns No one answered

Dialing opt’ns Standard dial

Language

Display cntrst

Ring type

Restrictions Set restrictions Set lock (Partial,

Telco features 1st Display

Called ID

Fwd delay

Fwd delay

Extrnl# .... Use

prime line

B01 ... BXX
CLR TEL# FEATR

KIM X or CAP X

Spd # XX

Unanswered by me
Log all calls
No autologging

Pre-dial
Automatic dial

Full, None)

Allow last no

Allow saved no

Allow link

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26 / Getting started with Norstar

Programming map (page 2)

Lines Show lines ___

Services Ringing service Sched: Night

Sys speed
dial

Passwords Call Log pswds Show set Log pswd

Time&Date Hour

System
Prgrming

Enter digits or
press LIST

Restrn services Sched: Night

Routing service Sched: Night

Speed dia l #

Enter digits or
press LIST

Progrming
pswds

Hospitality Desk pswd: 4677

SM pswd: 745368

Minutes

Year

Month

Day

Hunt Group Show Group Member DNs

Name

Evening
Lunch
Sched 4
Sched 5
Sched 6

Evening
Lunch
Sched 4
Sched 5
Sched 6

Evening
Lunch
Sched 4
Sched 5
Sched 6

add/change tel #

Use prime line

Display digits

Name

Sys admin:
23646

Basic: 22742

Cond
pswd:None

Off, Manual,
Auto

Off, Manual,
Auto

Off, Manual,
Auto

Line
assignment

Mode Broadcast

Hunt Delay

If Busy BusyTone/Queue

Q Timeout

Overflow

Name

Show line ___
Unassigned/
Assigned

Sequential
Rotary

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Programming map (page 3)

Getting started with Norstar / 27

System
Prgrming
(continued)

Auto
Attendant

Hospitality Room/desk info Show set Room #

Attd set

Language First/Second

System Answer After__rings

CCR After__ rings

Service time Hour

Alarm Attn attempts

CCR groups

Minutes

Retry intrvl

Attn duration

Time format 12 hr/24 hr

Expired alarms Notify set

Show group:
Enter digits or
press List

Adm pwd req’d

Use tone

Starting and ending a session

As system coordinator, the first steps in making any change to the
Norstar system are always the same.

Jan 1 12:00pm

Press

²

.

Feature:

Password:

Terminals&Sets

RETRY

Press

¥¥¯öìéí

pressing

Press

RETRY

¥¥ÛßßÜÝÝ

ë÷éöÛÜßÝß

to re-enter the password if it is entered

wrong.

The display shows the first of the seven headings

. It’s the same as

.

). Press

available for administration programming.

ë÷éö

is the password, unless the password has been changed. Check

the Norstar Programming Record for the most recent password.

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28 / Getting started with Norstar

Ending a session

Display digits:Y

CHANGE

End of session

Press

After a few seconds, the time and date reappears
on the display.

to end the session.

¨

The system goes ahead with any changes you make to
programming as soon as you move away from a setting, either by
using the navigation buttons or by pressing

¨

.

You can see if the changes you made to telephone programming
have taken effect by pressing the UPDATE display key. The
display shows you how many telephones have not been updated.

Press DNs to see the specific extensions where programming
changes have not taken effect yet. Items disappear from the list
as they are updated.

Record any changes you make in the Norstar Programming
Record. If there is a problem with the system, the installer needs
to see a history of the changes you made. Remember to inform
people in your office of any changes you made that affect them.
For example, you may change system speed dial codes or change
the number of rings before an unanswered telephone is
forwarded.

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Frequently used programming operations / 29

Frequently used programming operations

The following sections highlight the most frequently used
programming operations. To consult these or other programming
operations, see either the Table of Contents or the Index .

Changing the time and date on the display

Jan 1 12:00pm

Feature:

Password:

RETRY

The passwords can be changed. See ‘‘Using passwords’’ on page 225 for more
information.

Entering letters and numbers using the dialpad

fourth press

Press ².

Press

¥¥¡ÝßÜ

¥¥æé÷ä

Press

ÛÛàÝÛ

ÛÜßÝß (ë÷éö

(which is the same as

).

(õêé

first press

second press

third press

) or



)

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30 / Frequently used programming operations

In this example, you are changing the time to 1:30 p.m.

Hour:01

Press

CHANGE

.

NEXT CHANGE

Hour:___

CANCL

AM

OK CHANGE

Hour:01

Press the dialpad buttons to enter the hour. Use
two digits for all hours. The clock on the display
shows either one or two digits.

The display prompts you to choose a.m. or p.m.
Press

Press

and OK to select p.m.

CHANGE

.

NEXT

NEXT CHANGE

Minutes:00

Press

CHANGE

.

NEXT CHANGE

Minutes:___

Press the dialpad buttons to enter the minutes.

CANCL

If you are only changing the time and not the date, press ¨ to end your
session.

In this example, you are changing the date to July 15, 2003.

Minutes:30

Press

NEXT

.

NEXT CHANGE

Year:00

Press

CHANGE

.

NEXT CHANGE

Year:___

Press the dialpad buttons to enter the year.

CANCL

Year:03

Press

NEXT

.

NEXT CHANGE

Month:01

Press

CHANGE

.

NEXT CHANGE

Month:___

Press the dialpad buttons to enter the month.

CANCL

Use numbers for the months: 01 is January; 12 is December.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Frequently used programming operations / 31

Month:07

NEXT CHANGE

Day:01

NEXT CHANGE

Day:___

CANCL

Day:15

CANCL

End of session

Press

Press

Press the dialpad buttons to enter the day.

Press ¨ to end your session.

.

NEXT

CHANGE

.

The clock controls the schedules used for services such as ringing
and routing services.

After a power failure, the clock is behind by the length of time
power was lost. For example, if the power is out for two minutes,
the clock is two minutes behind.

Adding or changing a system speed dial

You program a speed dial on your Norstar so that anyone in your
office can dial a frequently used number using a three-digit code
(001-255).

To change a speed dial that already exists, follow the same steps.
The new programming overwrites the previous settings.

Begin the programming session

Jan 1 12:00pm

Feature:

Password:

RETRY

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

Press ².

Press

¥¥ÛßßÜÝÝ

Press

ÛÜßÝß

.

.

32 / Frequently used programming operations

Choose a speed dial code

Terminals&Setsˆ

Sys Speed Dialˆ

Speed dial #:___

Press

Press

Press

‘

≠

ââÚ

three times.

.

.

LIST

You can pick any system speed dial code between 0 01 and 255.

Speed dial #:001ˆ

Press

≠

.

FIND

Add or change the telephone number

001:No number

Press

CHANGE

.

CHANGE

001:___

CANCL OK

001:nnnnnnnn__

CANCL BKSP OK

Use the dialpad to program the telephone number
that you want to add. The telephone number can
be up to 24 digits long.

Your display shows the telephone number, and
not n’s as shown here. Press

OK

.

Select a line for the speed dial code

001:nnnnnnnn

Press

‘

.

CLR CHANGE

Use prime line

CHANGE

Stop pressing

CHANGE

when the display shows the prime line again.

Use prime line

CHANGE

Compact ICS 6.1 System Coordinator Guide P0603544 02

Press

, a specific line (for example

line

a line pool (for example

routing tbl

In this example, the system selects the prime line
automatically (the most common choice), to dial
speed dial code 001.

to see your options:

CHANGE

.

Use prime

Use line: 01

Pool code:71

), or

),

Use

Frequently used programming operations / 33

If you assign a specific line to a system speed dial number, only telephones with
an appearance of that line can use the speed dial number.

Choose what shows up on the display

Use prime line

Press

‘

.

CHANGE

Display digits:Y

CHANGE

Display digits:N

Your choices are Yes and No. Yes means the
display shows the telephone number. Press

.

CHANGE

No means the display shows a name for the code.

CHANGE

Program a name for a speed dial

The system has a standard name to display, so it is not necessary for you to
program one. However, if you have chosen not to display the telephone number,
you may want a specific name.

Alpha tagging feature: This feature offers name display for calls coming in over
lines that offer number-only display services.

If you specify a name for a speed dial, and that person calls in on an external line,
the speed dial name you specify acts as the name display for the call, if the call
number matches the number in the speed dial list (CLID Match). If the telephone
has also been configured to display Caller ID (Caller ID set) and the name of a
caller first (1st display), then the name you program for the speed dial code is the
name that will display.

For example: If you create a speed dial for the courier company you use, and
assign the name Courier with the following process, when that company calls you,

Courier

Note: The Alpha tagging feature is only active when the system CLID service
provides number-only display services.

would appear on the display for the call.

Display digits:N

Press

‘

.

CHANGE

Name:Sys Spd Di...

Press

≠

.

CHANGE

...al 001 ...

CHANGE

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

This is the name the display shows if you do not
change it. Press

CHANGE

.

34 / Frequently used programming operations

Name:___

-->

Press the numeric dialpad button that has the first letter of the name until the
display shows the letter you want.

Name:S

Decide the name you want to give to the speed
dial code.

Press

-->

.

BKSP -->

Name:S__

<-- BKSP -->

The name can be up to 16 characters long, including spaces.
Press # on the numeric dialpad to add spaces.

Name:SAVINGS BANK

Use the dialpad and
name.

Press

‘

until you have the entire

-->

.

<-- BKSP -->

Name:SAVINGS BA...

Press ¨ to end your session.

CLR CHANGE

Or you can press
number.

–

, then

‘

to program another speed dial

End of session

Changing the name of a telephone

Begin the programming session

Jan 1 12:00pm

Feature:

Password:

RETRY

Compact ICS 6.1 System Coordinator Guide P0603544 02

Press ².

Press

¥¥ÛßßÜÝÝ

Press

ÛÜßÝß

.

.

Frequently used programming operations / 35

Change the name of a telephone

Press

Terminals&Setsˆ

Show set:___

LIST

If the set has already been given a name, it appears after

21:21ˆ

≠

Enter the internal number (DN) of the telephone or
voice mail extension. In this example, the DN is 21.

Press

≠

.

then

DN:

‘

on the display.

.

FIND

Name:21

CHANGE

Decide what name you want to give to the telephone number.

Name:___

Name:P

This is the name the display shows if you do not
change it. Press

Press the telephone numeric dialpad button that
has the first letter of the name until the display

-->

shows the letter you want.

Press

-->

.

CHANGE

.

BKSP -->

Name:P___

<-- BKSP -->

Name:Pat P

<-- BKSP -->

The name can be up to seven characters long, including spaces.

Use the dialpad and
name.

Press

‘

entered.

until you have the entire

-->

to use the name you have

Name:Pat P

Press ¨ to end your session.

CLR CHANGE

You can press
press

–

–

twice to return to the Terminals and Sets heading.

once to continue programming this telephone, or

End of session

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

36 / Frequently used programming operations

Changing the name of a line

Begin the programming session

Jan 1 12:00pm

Feature:

Password:

Press ².

Press

¥¥ÛßßÜÝÝ

Press

ÛÜßÝß

.

RETRY

Change the name of a line

Press

Terminals&Setsˆ

Linesˆ

Show line:______

LIST

This is the name the display shows if you do not change it.

Line002:Line002ˆ

‘

Press

≠

Enter the three-digit number of the line you want
to name. In this example, the line is 002.

Press

≠

.

.

.

FIND

Name:Line002

Press

CHANGE

.

CHANGE

.

Decide what name you want to give to the line.

Name:___

-->

Name:L

Press the telephone numeric dialpad button that
has the first letter of the name, until the display
shows the letter you want.

Press

-->

.

BKSP -->

Name:L___

<-- BKSP -->

The name can be up to seven characters long, including spaces.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Use the dialpad and
name.

until you have the entire

-->

Frequently used programming operations / 37

Name:LOCAL

<-- BKSP -->

Name:LOCAL

Press
entered.

Press ¨ to end your session.

CLR CHANGE

You can press

–

twice to return to the Lines heading.

–

once to continue programming this line, or press

End of session

Making changes to Call Forward No

Answer

Begin the programming session

Jan 1 12:00pm

Feature:

Password:

RETRY

Press ².

Press

Press

‘

¥¥ÛßßÜÝÝ

ÛÜßÝß

to use the name you have

.

.

Change where a call goes when there is no answer

Press

Terminals&Setsˆ

Show set:___

LIST

If the set has been given a name, it appears on the display.

25:25

≠

Enter the internal number (DN) of the telephone or
voice mail extension. In this example, the DN is

25.

Press

≠

.

.

FIND

Press

Capabilitiesˆ

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

≠

.

38 / Frequently used programming operations

Fwd no answerˆ

Fwd to:None

CHANGE

Press

≠

Press

CHANGE

where you want the calls to be sent. In this
example, the DN is 21.

.

and enter the internal number

Fwd to:21

CLR CHANGE

You can press

to change the destination back to

CLR

None

.

Change the number of times the telephone rings before it is
forwarded

Fwd to:21

Press

‘

.

CLR CHANGE

Forward delay:4

CHANGE

Your choices are 2, 3, 4, 6 and 10 rings.

Forward delay:3

Use the
times the telephone rings before it is forwarded.

Press ¨ to end your session.

button to choose the number of

CHANGE

CHANGE

You can press
telephone, or press
heading.

–

to continue programming capabilities for this

–

four times to return to the Terminals and Sets

End of session

Tip -

If the telephone is a member of a Hunt Group, the

Call Forward no answer feature is overridden and the
Hunt Group call continues to ring until the hunt time has
expired. For more information about Hunt Groups, see
‘‘Programming Hunt Groups’’ on page 171.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Frequently used programming operations / 39

Making changes to Call Forward on Busy

Begin the programming session

Jan 1 12:00pm

Feature:

Password:

Press ².

Press

¥¥ÛßßÜÝÝ

Press

ÛÜßÝß

.

RETRY

Change where a call goes when a telephone is busy

Press

Terminals&Setsˆ

Show set:___

LIST

If the set has been given a name, it appears on the display.

25:25

≠

Enter the internal number (intercom number) of the
telephone extension. In this example, the DN is 25.

Press

≠

.

.

FIND

Capabilitiesˆ

Fwd no answerˆ

Press

Press

≠

‘

.

.

.

Fwd on busy. . .

Fwd to:None

You can press

CLR

Fwd to:21

Press

≠

Press

CHANGE

CHANGE

to change the destination back to

you want the calls to be sent. In this example, the
DN is 21.

Press ¨ to end your session.

.

and enter the internal number where

.

None

CLR CHANGE

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

40 / Frequently used programming operations

You can press
telephone, or press
heading.

‘

to continue programming capabilities for this

–

three times to return to the Terminals&Sets

End of session

Tip -

If the telephone is a member of a Hunt Group, the

Call Forward on busy feature is overridden and the Hunt
Group call continues to ring until the hunt time has
expired. For more information about Hunt Groups, see
‘‘Programming Hunt Groups’’ on page 171 .

Making Changes to Do Not Disturb on

Busy

When you are on a call and a second call comes in, your
telephone rings softly to alert you to the second call. You can turn
this feature on or off for each telephone.

Begin the programming session

Jan 1 12:00pm

Feature:

Password:

Press ².

Press

¥¥ÛßßÜÝÝ

Press

ÛÜßÝß

.

.

RETRY

Change Do Not Disturb on Busy

Press

Terminals&Setsˆ

Show set:___

LIST

Compact ICS 6.1 System Coordinator Guide P0603544 02

≠

Enter the internal number (intercom number) of
the telephone extension. In this example, the DN
is 25.

.

Frequently used programming operations / 41

If the set has been given a name, it appears on the display.

25:25

Press

≠

.

FIND

Capabilitiesˆ

Fwd no answerˆ

DND on Busy:N

CHANGE

DND on Busy:Y

CHANGE

You can press
telephone, or press
heading.

‘

End of session

Tip -

the set activates this feature, the telephone does not
receive notification of incoming Hunt Group calls while on
a call. The DND on busy feature overrides the Hunt
Group. For more information about Hunt Groups, see
‘‘Programming Hunt Groups’’ on page 171.

Press

≠

Press

‘

Press

CHANGE

A second press turns it off again. Press ¨ to end
your session.

to continue programming capabilities for this

–

three times to return to the Terminals and Sets

.

twice.

to turn the feature on.

If the telephone is a member of a Hunt Group and

For more information about Call Forward and similar settings,
see ‘‘Forwarding your calls to with Norstar’’ on page 119.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

42 / Frequently used programming operations

What would you like to do next?

Some of the most common programming tasks are listed below.
For a comprehensive list of settings and instructions, see either
the Table of Contents or the Index.

Redirect calls coming in on a line. See ‘‘Turning on Line

Redirection’’ on page 123.

Allow individuals to answer calls that are
ringing at another telephone.

Assign telephones to different zones for
paging.

Turn the night service on and off. See ‘‘Making additional

Use a Basic password so others can take
care of programming such as changing
user speed dials, changing names,
changing the time and date, and
activating Auto Attendant features.

See ‘‘Picking up a call ringing at
another telephone’’ on page 57.

See ‘‘Paging’’ on page 129.

telephones ring’’ on page 219.

See ‘‘Using passwords’’ on page

225.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Answering calls

Answering incoming calls with Hunt Groups

Your Norstar system allows you to establish Hunt Groups in your system.
Hunt Groups are a group of Norstar set DNs that can be called by a single
directory number. The Hunt Groups feature ensures calls are easily routed
to the appropriate people.

You can program:

• the members for a Hunt Group

• member position within a Hunt Group

• how calls are distributed

• how long a call spends looking for available members

• what happens if all members are busy

For more information about Hunt Groups see ‘‘Programming Hunt
Groups’’ on page 171.

Answering an incoming call

There are three possible indications of an incoming call: ringing, a line
button flashing, and a message on the display. You may not receive all
three indications for any particular call. For example, you may have a line
that has been set up not to ring at your telephone, but which is assigned to
a line button and designated as Appr only. If so, you see only a flashing
icon beside the line button. There are many possible combinations,
depending on how your system is set up. See ‘‘Choosing a line using a line
button’’ on page 75 for more information about the use of lines.

If you receive a priority call and your telephone has no free internal line
buttons (intercom or SWCA buttons), you cannot transfer the priority call,
you must accept or release it.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

44 / Answering calls

Line buttons

For each line assigned to your telephone, one line button is assigned to that
line. Press the line button to select the line you want to answer or use to
make a call. Having several line buttons allows you immediate access to
more than one line.

Note: Target lines (DID) are for incoming calls only. If you press a line
button assigned to a target line that does not have an incoming call, the
prompts on your telephone will indicate that the line is for incoming calls
only.

The M7100 and T7100 telephones have two intercom paths which are used
instead of line buttons to answer and make calls. Each M7100 can be
assigned two lines. You can press

to switch between two calls, one

³

active and one on hold.

What line indicators mean

Flashing on and off for

º

equal lengths of time

Flashing on and off

º

more quickly

Flashing on for longer

º

than off

On, not flashing You are connected to the call on that line or the

º

Off The line is free.

Compact ICS 6.1 System Coordinator Guide P0603544 02

There is an incoming call on the line.

You have placed a call on hold.

Someone else has put a call on hold on that
line.

line is in use elsewhere.

Answering calls / 45

The T7316E telephone displays a set of icons in place of flashing arrows when
it is connected to a system with version 6.1 or newer software. If you connect a
T7316E telephone to a system that is running version 6.0 or previous versions,
the standard line indicators display.

The KIM module also displays some of these icons. Note that this piece of
hardware is only supported by version 6.1 and later software.

Active call The line is active and/or you are connected to

this telephone.

,

Ringing A call is coming into this line.

Hold The call on this line is on Hold at this

telephone.

Call forward The call on this line has been forwarded.

Active button The feature assigned to this button is active.

Flash rate indicators for T7316e and KIM icons

On, not flashing You are connected to the call on that line or the

line is in use elsewhere or the service
indicated is active

Off The line is free

Flashing on and off for equal
lengths of time

Flashing on and off more
quickly (twinkle)

Flashing on for longer than off
(blink)

Existing alert rate

I-hold

U-hold

Rings you may hear

A double beep every 10
seconds

A long single ring There is an external call on the line for you.

A shorter double ring There is an internal call on the line for you or

A brief single ring A call is being redirected on one of your

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

A call has been camped to your telephone.

a call is being transferred to you.

redirected lines. You cannot answer this call.

46 / Answering calls

Three beeps descending in
tone

You are receiving a priority call.

Sorting calls by distinctive ring patterns

When lines are configured on your system, they can be assigned one of four
distinctive ring patterns (DRP). The default for all telephones and lines is
None, which is the lowest priority.

Call ringing: When multiple calls are presented to the telephone, the call
with the highest priority DRP setting will be the call that rings at the
telephone.

Call answering: When multiple calls are presented to a telephone, and the
user picks up the handset, the call with the highest priority DRP setting is
the call that is presented.

Note: External calls always have a higher priority than internal calls.

Note: If the ring type is changed on a telephone after the DRPs are set on

the line, the line DRPs are overwritten by the telephone settings. If
the DRPs are set for a line after telephone programming, then the
telephone ring programming is overridden by the line DRP program.
If the call is to a Hunt group, and the Hunt group DRP is higher than
the line DRP, the Hunt group DRP will take precedence within the
Hunt group.

Answering calls at a prime telephone

Each line in a Norstar system can be assigned a prime telephone. Calls not
answered at their normal destinations are transferred to the prime
telephone. The prime telephone is usually the telephone assigned to the
attendant. The installer or customer service representative programs a
prime telephone for a line.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Displays

Answering calls / 47

DND from 21

DND transfer

DRT Line001

Line001 callback

CALLBACK

Line001 to prime

Line002>Line052

For other displays, see ‘‘Common feature displays’’ on page 253.

The person at telephone 21 has forwarded a call
to you using Do Not Disturb.

The system has transferred a call to you from a
telephone with Do Not Disturb turned on.

Nobody answered this call so the system
transferred it to you.

Someone has camped, parked or transferred a
call on line 001, but no one has answered it.
Press

CALLBACK

the call.

There is no telephone that can receive a call on
line 001 so the system has transferred it to you.

The call coming in on line 002 was intended for
target line 052. Line 052 is busy so the call has
come to you.

or the line button to connect to

Expanding telephone button capacity

You can add additional memory buttons to M7324 telephones using a CAP
module and to T7316E telephones using a KIM (key indicator module). If
you add the modules without identifying them as CAPs, the user can
program the module buttons as an expanded memory button set.

However, if you want to designate one person as the central answering
position for your system, you can program the modules to support lines,
and, in the case of the KIM, multiple target lines and Hunt group
appearances. This configuration of the KIM is called an eKIM.

Both systems provide similar features and are programmed using the same
headings. These configurations are briefly described in this section. For
details about configuring the KIM modules, refer to the Compact ICS 6.1
Installer Guide.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

48 / Answering calls

Using a CAP module

A central answering position that uses a Norstar M7324 telephone and a
CAP module is programmed as a CAP by your installer or customer service
representative. It is best if the CAP is the prime telephone and direct-dial
telephone for the lines and telephones it serves.

M7324 set with one CAP module

M7324 telephone

CAP module

A CAP module is an add-on device that provides 48 extra memory or line
buttons. You can connect one Norstar CAP module to the telephone to
increase the number of lines it can handle.

When a CAP module is first plugged into your telephone, some of the
module buttons are already programmed to dial an internal number.

Customizing your CAP module

If your installer has programmed the CAP module to be the central
answering position for your system, you can move external lines onto the
CAP module by using

²

¥¡Ú

page 162.

Any of the buttons on your CAP module that do not select lines can be
programmed to dial internal or external numbers automatically. You can
program features onto CAP module buttons. See ‘‘Storing a number on a
memory button for Autodial’’ on page 97 and ‘‘Customizing your
telephone’’ on page 147 for information on programming memory buttons.

Compact ICS 6.1 System Coordinator Guide P0603544 02

. See ‘‘Moving line buttons’’ on

Answering calls / 49

Monitoring telephones with the CAP module

The indicators ˆ beside internal autodial buttons on your CAP module
show the status of Norstar telephones.

The indicator is on when the telephone has:

• an active call

• Do Not Disturb turned on

The indicator is off when a telephone has:

• no active call

• a call on hold and no other active call

You can send up to 30 messages from a CAP.

Tip -

Using a KIM as a central answer position

When you deploy a CAP consisting of a T7316E telephone and one or
more KIMs, the modules can be configured as eKIMs by your installer. If
you do not need lines or hunt group appearances on the KIMs, there is no
requirement for any system configuration. This configuration of the KIM
is called an ordinary KIM (OKIM) and you can install up to nine modules
on a T7316.

Note: You must have version 6.1 or newer software to program this type

of CAP.

It is best if the CAP is the prime telephone and direct-dial telephone for the
lines and telephones it serves.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

50 / Answering calls

Norstar T7316E telephone with added KIM

An ordinary KIM (OKIM) configuration does not have any system
programming. At each telephone you can use the memory programming
feature to:

• provide feature access (Refer to ‘‘Programming a feature code onto a
memory button’’ on page 149)

• provide access to line pools (Refer to ‘‘Programming a memory button
with a line pool feature code’’ on page 76)

• provide one-press external autodial (Refer to ‘‘Storing a number on a
memory button for Autodial’’ on page 97)

• configure system-wide call appearances (SWCA) by assigning SWCA
feature codes

An extended KIM (eKIM) provides the same functionality as the OKIM
plus the ability to support multiple target line assignments and Hunt group
appearances. A T7316E can support a maximum of four eKIMs. Your
system can support one CAP. Note that this total includes any T7324
CAPs.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Answering calls / 51

Cold starting the KIM

If your KIM fails, or if you want to erase programming on the KIM, there
are two types of cold start.

TIPs -

If you are cold starting an eKIM that has
line or Hunt group assignments, the cold start will
erase current programming, and insert the line
appearances, starting with the top, left button. After
all the line appearances are assigned to lines, the
system adds target line or Hunt Group
appearances. If any buttons are left, the system will
populate the buttons with autodialer assignments.

Use

²¥â

to view button assignments after a

cold start.

For both types of cold starts:

1. Unplug and replug the T7316E line cable.

The telephone will restart and all the icons will flash. When the
telephone icons stop flashing, the KIM module icons start flashing.

2. At this point, do one of the following:

• KIM single-module cold start

If you just want to cold start an
individual module, on that module,
simultaneously press the two top and
two bottom buttons on the lower button
set, as shown in the following diagram.
The KIM displays a random pattern of
icons as the KIM resets.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

52 / Answering calls

• KIM multi-module cold start

If you want to cold start all the KIMs
attached to your telephone,
simultaneously press the top two
buttons on the upper button set, and
the bottom two buttons on the lower
button set, as shown in the following
diagram.

Customizing your KIM module

You can move external lines, target lines or hunt group appearances onto
the eKIM by using

²¥¡Ú

162.

Any of the buttons on your KIM that do not select lines can be programmed
to dial internal or external numbers automatically. You also still can
program features directly onto KIM buttons. Refer to ‘‘Time savers for
making calls’’ on page 97 and ‘‘Customizing your telephone’’ on page 147
for information about programming memory buttons.

. See ‘‘Moving line buttons’’ on page

eKIM button programming for CAP

Any lines and target lines assigned to the T7316E, which overflow to the
eKIM, must be assigned by your installer. You can, however, use the
Coordinator password to assign the telephone to the hunt groups for which
you want to provide an appearance. Refer to ‘‘Programming Hunt Groups’’
on page 171 for information about programming hunt group appearances.

Designating features or autodial numbers to the eKIM buttons, can be
programmed using the

under

Preferences

Terminals&Sets

Button progrmng

, which is found under

.

User

You need the programming template found at the front of this guide.

1. Press

2. Press

Compact ICS 6.1 System Coordinator Guide P0603544 02

²¥¥ЫЯЯЬЭЭ
ЫЬЯЭЯ

Terminals&Sets

(the default System Coordinator password).

displays.

.

Answering calls / 53

3. Press

4. Enter the DN number of the T7316E which is attached to the eKIM

5. Press

6. Press

7. Press

8. Press

9. Press the

10. Press

11. Press

≠

you want to program, then press

≠

‘

≠

‘

KIM

buttons.
If no KIM softkeys appear, it means the KIM was not configured as a
CAP in programming.

‘

TEL#

to enter a feature code and feature programming. To make the

FEATR

button blank, press

.

Show set:

.

Capabilities

two times until

.

Model

.

Button progrming

softkey for the KIM for which you want to program

until you find the button you want to program.

to enter an autodial number or Hunt group DN or press

CLR

displays.

.

OK

displays.

User preferences

displays (7316E+<n>KIM).

displays.

.

displays.

Monitoring telephones from the CAP

The indicator icons beside the buttons on the CAP show the status of
system telephones or lines that are configured on the CAP. Refer to ‘‘What
line indicators mean’’ on page 44 icons.

Release button

Pressing ¨ ends a call. You do not have to put the handset down. ¨
also ends feature programming.

While you are on a call, do not press
you do, you disconnect the call. Use

to end a feature you are using. If

¨

instead.

²

Hearing aid compatibility

The handsets on all Norstar and BST telephones are compatible with
hearing aids as defined in the FCC rules, Part 68, section 68.316. Not all
hearing aids are optimized for use with a telephone.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

54 / Answering calls

Viewing information about a call on the display

If you subscribe to Call Display services from your local telephone
company, one line of information about an external caller is displayed after
you answer. Depending on the setting and the external information
available, either the caller's name or telephone number is displayed.

When you transfer an external call to another Norstar user, this information
is displayed on the recipient's telephone.

Call Display information becomes available between the first and second
ring of an incoming call. If you answer before the Call Display information
is available on your display, and you press
the line number or line name.

To use logging features with Call Display, see ‘‘Using Call Log’’ on page

139.

²

¡ÚÚ

Using Call Information for a particular call

, you see only

²¡ÚÚ

Call Information allows you to see information about incoming calls. This
information is more detailed than the Call Display information you can
receive automatically. For external calls, you can display the caller name,
telephone number, and the line name. For an internal call, you can display
the caller name and the internal number of their telephone. You can see
information for ringing, answered, or held calls.

Call Information is available for calls even if they have been transferred,
forwarded or rerouted in some way.

Names and numbers for external calls are displayed only if you have
subscribed to Call Display services from your telephone company.

Call Log displays the same information as Call

Tip -

Information, along with the date and time of the call, and
the number of times the caller called.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Answering calls / 55

Once you answer a call, new calls coming in on lines configured with CLID
to telephones with CLID allowed, present the prompt:
for two rings, and then the CLID of the caller will display for three seconds
(

).

XXXXX

If the call is being forwarded, the CLID will also display the number from
which the call was forwarded (

This transient prompt will disappear if you press a programmed feature
key, external autodialer, answer key, feature key, line key, intercom key,
any dialpad key, shift key (M7310), or handsfree key. As well, an incoming
Priority call or Voice call will clear the display and display the information
for the Priority or Voice call.

XXXXX>YYY

).

LineXXX Calling

Displaying Call Information before or after answering

To find out who is calling or to display information about your current call:

1. Press

2. Press

Call Display information becomes available between the first and second
ring of an incoming call. If you answer before the Call Display information
is available on your display, and you press
the line number or line name.

²

£

¡ÚÚ

or

VIEW

.

to display more information about an external call.

²¡ÚÚ

, you see only

Displaying Call Information for a call on hold

1. Press

2. Select the line on hold. Information about the call is displayed.

3. Press

²¡ÚÚ

or

VIEW

£

If your telephone automatically displays Call

Tip -

Display information for a call, you need to press

²¡ÚÚ

display more information about the call.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

. The display shows

to display more information about an external call.

before you can press £ or

ˆSelect a call

VIEW

.

to

56 / Answering calls

Making Call Display information appear automatically at a telephone

Each telephone that rings for an external line can display Call Display
information for that line. After the call is answered, Call Display
information is always shown at the telephone that answered the call. Your
installer or customer service representative can program telephones to have
automatic Call Display.

This feature is not available to ISDN terminals.

Changing what information is shown first about a call

Depending on the services you subscribe to, Call Display information may
contain up to three parts: the name of the caller, the number of the caller,
or the name of the line in your Norstar system that the call is on. For each
telephone, you can determine which information is displayed first.

You need the programming template found at the front of this guide. See
‘‘Getting started with Norstar’’ on page 15 for more information.

1. Press

2. Press

3. Press

4. Press

5. Press

6. Press

7. Choose a setting at

You may see
information is not available from your telephone company. You may see

Private name

information.

Compact ICS 6.1 System Coordinator Guide P0603544 02

²

¥¥ÛßßÜ ÝÝ

ÛÜßÝß

≠

want to program.

≠

‘

≠

choices are

Name, Numbr or Line

Unknown name or Unknown number

or

Private number

(the default System Coordinator password).

and enter the internal number of the telephone you

.

four times.

.

1stDisplay:

on the display if the caller blocks that

using the

.

.

CHANGE

button. The

on the display if the

Answering calls / 57

Picking up a call ringing at another telephone

You can pick up a call ringing at another telephone using Directed Pickup
or Group Pickup.

Answering any ringing telephone using Directed Pickup

You can answer any telephone that is ringing in your Norstar system.

1. Press

2. Enter the internal number of the ringing telephone.

Call Pickup cannot be used to answer analog lines that are set to private.

To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for
example, the auxiliary ringer is ringing, but the call is not ringing at a
telephone, the call cannot be answered using Directed Pickup. It must be
answered normally at a telephone that has a flashing indicator for the call,
or by using Trunk Answer. You can answer a call that is ringing because
someone has transferred the call to a telephone and the call is ringing on an
intercom button.

²

Tip -

on an Answer DN. While you may enter the internal
number of the telephone you hear ringing, it may be calls
from another telephone you are answering.

.

àß

Directed pickup can retrieve calls that are ringing

Answering any ringing telephone using Group Pickup

Your Norstar system can be divided into four pickup groups. If you are a
member of a pickup group, you can pick up a call that is ringing at any
telephone in your pickup group.

Press

²àÞ

Group Pickup cannot be used to retrieve a camped call.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

.

58 / Answering calls

If there is more than one incoming call at a telephone in a pickup group, a
call ringing on an external line is answered first followed by calls on the
prime line and, finally, calls on internal lines.

A Hunt Group call ringing at a Norstar set DN that

Tip -

is also a member of a call pickup group can be picked up
by any telephone in that call pickup group. For more
information about Hunt Groups, see ‘‘Programming Hunt
Groups’’ on page 171.

Changing a pickup group for a set

Telephones can be put into and taken out of pickup groups.

You need the programming template found at the front of this guide. See
‘‘Getting started with Norstar’’ on page 15 for more information.

1. Press

2. Press

3. Press
want to program.

4. Press

5. Press

6. Press

1, 2, 3

Displays

Already joined

Pickup denied

²

¥¥ÛßßÜ ÝÝ

ÛÜßÝß

≠

≠

‘

CHANGE

at

, or 4, or to

(the default System Coordinator password).

and enter the internal number of the telephone you

twice.

five times.

Pickup grp

.

None

You are already connected to the telephone that
made the call you are trying to pick up. This can
happen if you are on a call to a co-worker, your
co-worker dials the number of a telephone in your
pickup group, and you attempt to pick up that call.

There is no call that you can pick up or the call
that was ringing has already been answered.

You have tried to pick up a call on someone
else's private line.

.

: to assign the telephone to pickup group

Compact ICS 6.1 System Coordinator Guide P0603544 02

Answering calls / 59

Pickup:

Enter the internal number of the telephone that is
ringing. (You may use an internal autodial button
to do this.)

If you decide not to answer a ringing call after you
have activated Directed Pickup, press

Answering a call using Trunk Answer

Press

²

¡ââ

The Trunk Answer feature allows you to answer a ringing call anywhere in
the system from any telephone in the system. The line you are answering
does not have to appear or ring at the telephone you are using.

Trunk Answer works only with calls that are ringing on lines for which a
Ringing Service schedule is active and if Trunk Answer is enabled by your
installer or customer service representative.

Tip -

a Ringing Service, the Trunk Answer feature picks up the
external call that has been ringing the longest.

.

If there is more than one incoming call on lines in

²

.

Displays

Line denied

Pickup denied

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

You have tried to pick up a call on someone
else’s private line.

The call that is ringing is on a line that is not
in a Ringing Service.

60 / Answering calls

Answer DNs and Answer keys

You can use an Answer DN button to monitor calls to another telephone.
The calls that come to the monitored telephone that provide an appearance
on the Answer DN button are determined by the system-wide Anskey
setting.

Answer buttons are useful for attendants who monitor incoming calls for
one or several other people. For example, a secretary may have
appearances for three different bosses on her answer buttons. Once a call
for boss A is answered by the secretary, the appearance stops at that
telephone. This allows for another, simultaneous call to come in on the
same line. The same is true for boss B and boss C. When incoming call
traffic becomes high, the calls can then be routed to a Hunt Group to
optimize call handling. For more information about Hunt Groups, see
‘‘Programming Hunt Groups’’ on page 171.

Answer DNs are assigned under

. This setting assigns the DN of another telephone to one of your

Assgn

telephone buttons.

Answer keys are assigned under
This setting determines which calls will appear at the bottom. There are
three levels: Basic, Enhanced, and Extended.

See the Compact ICS 6.1 Installer Guide for more information.

• ISDN terminals cannot be assigned Answer buttons to monitor other
sets, but they can be monitored.

• You cannot make calls using Answer buttons.

• If more than one call is ringing at a telephone, the first call appears on

the Answer button of the attendant. Any subsequent calls appear on
intercom buttons, if they are available.

More than one attendant may have an Answer DN

Tip -

button for the same telephone. This allows two or more
attendants to handle calls for a busy person.

Each telephone can handle calls for up to eight other
people using a separate Answer DN button for each
person.

Terminals&Sets

System prgrming, Featr settings

under

Lines, Line

.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Creating a Conference Call

You can talk to two people at once.

1. Make sure you have two calls, one active and one on hold.

Answering calls / 61

2. Press

3. Press the appropriate button to retrieve the held call (this is automatic

You can create a conference when you are on a call.

1. Make a second call.

2. Press

3. Press the button where the first call is on hold to create a conference.

Only the person who established the conference can process the conference
by using the procedures described in this section.

²

on the M7100 and T7100 telephones).

²Ü

Tip -

on a call. See ‘‘Turning Privacy on or off for a call’’ on
page 70.

.

Ü

.

You can create a conference by releasing privacy

Disconnecting one party

You can disconnect one party from a conference and continue talking to the
other.

On the telephone you are using for system programming:

1. Press the line button of the call that you want to disconnect. The call
that you want to keep is automatically put on hold.

2. Press

3. Press the line button of the held call to speak to the remaining person.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

. The call is disconnected.

¨

62 / Answering calls

On an M7100 or T7100 telephone:

1. Press

2. Press

3. Press

²

put the caller you want to keep on hold.

¨
³

, to place one caller on hold. Press

£Ü

. The call is disconnected.

to speak to the remaining party.

³

Independently holding two calls

For all telephones except the M7100 and T7100 telephones, you can put the
two people in a conference call on hold independently so that they cannot
talk to each other.

1. Press the line button of one person. The other person is automatically
put on hold.

2. Press

You can re-establish the conference.

1. Take one call off hold.

2. Press

3. Take the other call off hold.

. The second person is put on hold.

³

²Ü

.

Putting a conference on hold

again, to

You can put a conference on hold, allowing the other two people to
continue speaking to each other by pressing

You can reconnect to the conference by pressing either of the held line
buttons. For M7100/T7100 telephones, press

Compact ICS 6.1 System Coordinator Guide P0603544 02

³

³

.

.

Answering calls / 63

Splitting a conference

You can talk with one person while the other person is on hold.

On a T7316, T7316E, M7208, M7310 or M7324 telephone:

1. Press the line button of the person you want to speak to. The other
person is automatically put on hold.

On an M7100 or T7100 telephone:

1. Press

2. Press

You can re-establish the conference.

1. Press

2. Take the held call off hold. This is not necessary for the M7100 or

²

³

²Ü

T7100 telephone.

. The first party is on hold.

£Ü

, if necessary, to switch parties.

.

Removing yourself from a conference

You can remove yourself from a conference, and connect the other two
callers through your Norstar system.

Enter the Transfer feature code

When you remove yourself from a conference using the Transfer feature,
and both callers are from outside your system, one of the callers must have
called you on a disconnect supervised line, or the call is disconnected.

Displays

3 parties only

You are trying to add a fourth party to your
conference call, or to join two conferences
together. Release one call from the conference
before adding another, or keep the two
conferences separate.

²àâ

.

Conf. on hold

Conference busy

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

You have put a conference call on hold.

You have tried to make a conference call, but your
system is already handling its maximum of four
conference calls.

64 / Answering calls

Line001 21

TRANSFER

Press held line

For other displays, see ‘‘Common feature displays’’ on page 253.

You are on a conference with the two lines or
telephones shown. You can drop out of the
conference and leave the other two parties
connected (Unsupervised Conference) by
pressing
code.

You have activated the Conference feature with
one call active and another on hold. Press the line
of the call on hold to bring that person into the
conference.

TRANSFER

or entering the Transfer feature

Listening to a call as a group

To allow people in your office to listen in on a call using Group Listening,
press

²

¡âÛ

Continue to speak to the caller through the telephone handset. The voice of
the caller broadcasts through the speaker on your telephone. The
microphone on your telephone is off, so the caller does not hear people in
your office.

Canceling Group Listening

.

Group Listening is canceled automatically when you hang up or when you
press

²£¡âÛ

Tip -

.

Keep the handset away from the speaker, or you

may hear feedback. The higher the volume, the more the

to prevent feedback when hanging

feedback. Press

¨

up.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Answering calls / 65

Using handsfree/mute

The ability to use handsfree has to be turned on or off for each telephone.
The type of handsfree can be changed. See ‘‘Changing handsfree for a
telephone’’ on page 68.

Handsfree must be set to
telephone to be able to use a headset. This programming is performed by
someone with the Installer password.

If the telephone is set to Auto, the next incoming call defaults to the voice
path used by the last call. For instance, if you answered your last call using
the headset button, the next call will automatically default to the headset if
you do not make any changes before answering the call. If you plug in a
headset, the telephone will automatically switch the voice path to headset.
This will not change the mute status of the call. You can also change the
voice path by choosing either the handsfree or headset key.

T7316E voice path features: The T7316E telephone must be set to
to allow activate the handsfree, which is located under the dial pad, beside
the mute and headset keys.

Std

or

in system programming for a

Auto

Answering calls without lifting the handset

1. Press the line button for the ringing call.
This step is not necessary if you have a prime line assigned to your
telephone.

2. Press the handsfree button. The internal microphone and speaker are
automatically turned on.

Auto

Note: The T7316E telephone has a handsfree button located below the

dialpad. This button only works if the telephone is wired to a system
running version 6.1 or newer software and the
programming is set to

Handsfree is not available for an M7100 or a T7100 telephone.

Direct your voice toward the telephone. The closer

Tip -

you are to the telephone, the easier it is for the
microphone to transmit your voice clearly to your
listener.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

Auto

.

Handsfree

setting in

66 / Answering calls

Making calls without lifting the handset

1. Press the handsfree button.
If you do not have a prime line assigned to your telephone, press a line
button. The internal microphone and speaker are automatically turned
on.

Note: The T7316E telephone has a handsfree button located below the

dialpad. This button only works if the telephone is wired to a system
running version 6.1 or newer software and the
programming is set to

2. Dial your call.

3. Speak normally.

Auto

.

Handsfree

Muting handsfree

1. Press the handsfree/mute button to switch off the telephone
microphone so that you can speak privately to someone in your office
while you are on a handsfree call.

2. Press the handsfree/mute button to turn the microphone back on again
and continue your handsfree call.

setting in

Note: The T7316 and T7316E telephones have a mute button located

below the dialpad. Refer to the user card for the telephones for
specifics about using this button.

Changing a regular call to handsfree

1. Press the handsfree button.

Note: The T7316E telephone has a handsfree button located below the

dialpad. This button only works if the telephone is wired to a system
running version 6.1 or newer software.

2. Hang up the handset.

Changing a handsfree to a regular call

Lift the handset.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Answering calls / 67

Using handsfree

On models with separate handsfree and mute buttons:

• The indicator next to the handsfree button is solid when you handsfree
is active and turns off when the telephone is set to handset or headset.

• The indicator next to the Mute button blinks when you mute the
microphone and turns off when the microphone is open.

Note: Other models of telephones have only one button for both functions.

In this case, when the telephone is on handsfree and the microphone
is on, the light is solid. If the telephone is on handsfree and the
microphone is off, the light flashes.

Wait for your caller to finish speaking before you speak. The microphone
and speaker cannot both be on at once. The voice of your caller may be cut
off if you both speak at the same time. Noises such as a tapping pencil
could be loud enough to turn on your microphone and cut off your caller's
speech.

To prevent a possible echo, keep the area around your telephone free of
paper and other objects that might screen your microphone. Turning down
the microphone volume (press the left end of
prevents echoes. When you change the volume level, both the microphone
and speaker volume are adjusted to prevent feedback problems.

Ã

while speaking)

Place the telephone so that any unavoidable local noise (such as an air
conditioner) is behind it. This limits the amount of disruptive background
noise.

In open-concept environments, use the handset

Tip -

when handsfree communication is not necessary or
when you need privacy during a call. Another option is to
use a headset.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

68 / Answering calls

Changing handsfree for a telephone

You can program the type of handsfree used with each telephone.

You need the programming template found at the front of this guide. See
‘‘Getting started with Norstar’’ on page 15 for more information.

1. Press

2. Press

3. Press

²

¥¥ÛßßÜ ÝÝ

ÛÜßÝß

≠

(the default System Coordinator password).

and enter the internal number of the telephone you

.

want to program.

4. Press

5. Press

≠

‘

6. Choose a setting at

twice.

three times.

Handsfree:

using the

CHANGE

button.

There are three ways to set handsfree for an individual telephone:

Handsfree:None

Handsfree is not available to the telephone.

CHANGE

Handsfree:Auto

CHANGE

Handsfree:Std

CHANGE

You can make or answer a call without having to
pick up the handset or press the button labeled
handsfree/mute. The internal microphone and
speaker of the telephone turn on automatically
when you press a line or intercom button to make
or answer a call.

A standard version of handsfree described ‘‘Using
handsfree/mute’’ on page 65. Not available for
T7316E telephones.

Need Handsfree

For other displays, see ‘‘Common feature displays’’ on page 253.

This prompt appears if you attempt to use
handsfree or headset and the telephone not been
configured with

Auto

under

Handsfree

.

Both Auto and standard handsfree allow you to use a headset with a Norstar
or BST telephone.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Answering calls / 69

A handsfree/mute button is automatically assigned to a Norstar or BST
telephone that is programmed with handsfree and is always located in the
lower right-hand corner of the numeric dialpad.

For T7208 and T7316 telephones, this button is a handsfree-only button.
The mute button is in a separate location on the telephone.

The handsfree setting for T7316E only displays
handsfree button on this set is located under the dialpad. If
set to
attached to a system with software older than version 6.1, it acts like the
T7316 telephone, and the handsfree button is not active.

, the handsfree button does not function. Also, if the T7316E is

None

Auto

or

None

. The

Handsfree

is

Changing handsfree answerback for a telephone

Handsfree answerback allows you to answer a voice call without lifting the
handset.

It is always turned off for an M7100 or T7100 telephone.

You can turn handsfree answerback on or off for a telephone that is
programmed to use handsfree.

You need the programming template found at the front of this guide. See
‘‘Getting started with Norstar’’ on page 15 for more information.

1. Press

2. Press

3. Press

²

ÛÜßÝß

≠

want to program.

¥¥ÛßßÜ ÝÝ

(the default System Coordinator password).

and enter the internal number of the telephone you

.

4. Press ≠

5. Press

6. Choose a setting (Yes or No) at

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

‘

button.

twice.

four times.

HF answerback:

using the

CHANGE

70 / Answering calls

Turning Privacy on or off for a call

²

Lines in your system can be configured to have automatic privacy. If a line
is not programmed with privacy, anyone with the line assigned to their
telephone can join your call by pressing the line button. If a line is
programmed with privacy, only one person at a time can use the line.

Privacy control cannot be used on internal or conference calls.

When another telephone joins a call, the participants on the call hear a tone,
and a message appears on the telephone display. You cannot join a call
without this tone being heard.

Creating a conference by releasing privacy

If a line is programmed with privacy, you can turn privacy off to allow
another person with the same line to join in your conversation and form a
conference. All the rules applicable to a conference apply except there is
only one line in use, instead of the normal two. This means that you cannot
split a conference set up using Privacy.

¡Ü

1. Press

2. Tell the other person to press the line button and join your

Only two Norstar system telephones in addition to the external caller can
take part in this kind of conference.

²¡Ü

conversation.

.

Making a call private

If a line is programmed to not have privacy, you can turn privacy on for a
call, preventing other people with the same line from joining your
conversation.

Press

²¡Ü

Compact ICS 6.1 System Coordinator Guide P0603544 02

.

Answering calls / 71

Checking call length using Call Duration Timer

By pressing
or how long you have been on your present call.

Displays

21 02:47

Line001 01:45

²

, you can see how long you spent on your last call,

àà

The display shows the last call you made, or the
current call, and the total elapsed time in minutes
and seconds.

You parked your last call. The display shows the
length of time the call was parked. You cannot
see the length of time a call was parked unless
the call is active at your telephone or has just
been released by your telephone.

Disconnecting by accident

If you accidentally drop the handset back into the telephone cradle while
answering a call, you can quickly retrieve the call.

Pick up the handset again or press the button labeled handsfree/mute within
one second to be reconnected to your call.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

72 / Answering calls

Compact ICS 6.1 System Coordinator Guide P0603544 02

Making calls

There are many ways to make a call, depending on the programming and
the type of call, as follows:

• Pick up the handset and dial. The Norstar system supports three
methods of dialing. See ‘‘Changing how you dial your calls’’ on page

77.

• Pick up the handset, press a line button, and dial, if the call is not on
your prime line.

• Press the button labeled handsfree/mute and dial to talk without using
the handset. See ‘‘Using handsfree/mute’’ on page 65.

• Press the handsfree button, press a line button, and dial to talk without
the handset and if the call is not on your prime line.

• Press a line button and dial to talk without the handset and if automatic
handsfree is assigned to your telephone.

• Use one of the features that make dialing easier. See ‘‘Storing a
number on a memory button for Autodial’’ on page 97.

Displays

21 busy

PRIORITY LATER

9__

QUIT BKSP

95551234

TRANSFER

Already joined

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

The telephone you have called has no internal
lines available. Press
Again or Message features or press
make a priority call.

You are dialing using Pre-Dial. To erase an
incorrect digit, press the left end of
or

. When the number is complete, select a

BKSP

line or lift the handset.

This prompt remains on your display as long as
you are on a call you have dialed. To transfer the
call, press

Your telephone is already connected to the
telephone you are trying to call. Check your
active line buttons, and return to that call.

TRANSFER

.

LATER

to use the Ring

PRIORITY

Ã

to

74 / Making calls

Calling 21

PRIORITY LATER

Can't ring again

Do not disturb

PRIORITY LATER

Expensive route

Hidden number

Line denied

Wait for the telephone to be answered. If no one
answers, press
(page 80) or Message (page 132) feature, or
press

PRIORITY

You cannot use Ring Again on your current call.
You can only use Ring Again while you have a
busy signal on an internal call or line pool
request or while an internal call is ringing.

The telephone you are calling has Do Not
Disturb turned on. Press
Again or Messages features, or press
to make a priority call.

You have dialed a number, but the least
expensive route that the system is programmed
to use is busy. Unless you release the call, it
goes through on a more expensive route.

The last number you dialed or the number you
saved for Saved Number Redial was a speed
dial number that displayed a name rather than
the number. The number is dialed correctly, but
you cannot see it.

You have attempted to use someone else's
private line.

to use the Ring Again

LATER

to make a priority call.

to use the Ring

LATER

PRIORITY

Line001

Enter the digits of the number you want to dial.

TRANSFER

No last number

No line selected

Not in service

On another call

LATER

Restricted call

Compact ICS 6.1 System Coordinator Guide P0603544 02

You have not dialed an external telephone
number since the last power interruption or
system reset.

Either you have no prime line or your prime line
is busy. Select a line manually before dialing.

You have entered the number of a telephone that
is not in service.

The telephone you have called is on another call.
Press
features.

The call you are trying to make has been
restricted in programming. A possible reason is
time-of-day restrictions on certain calls.

to use the Ring Again or Message

LATER

Making calls / 75

Ring Again?

YES NO EXIT

Select a line

Send message?

Press
message. See ‘‘Sending a message’’ on page
132 and ‘‘Turning on Ring Again’’ on page 80.

Either you have no prime line, or the prime line is
in use, or the line programmed for an autodial
number, speed dial number, or Hotline is in use.
Select a line and dial again.

Press

to use Ring Again. Press

YES

to send a message. See Messages.

YES

NO

YES NO

For other displays, see ‘‘Common feature displays’’ on page 253.

Choosing a line using a line button

You have one line button for each line assigned to your telephone. Press the
line button to select the line you want to answer or use to make a call.
Having several line buttons allows you immediate access to more than one
line.

The M7100 and T7100 telephones have two intercom paths which are used
instead of line buttons to answer and make calls. Each M7100 or T7100
telephone can be assigned two lines. You can press
two calls, one active and one on hold.

to switch between

³

to send a

Line pools

A line pool is a group of external lines that can be shared by many
telephones. You can use a line in a line pool to make an external call.

The Norstar Compact ICS can have three line pools, and a telephone can
be programmed to access any number of them.

A line pool access code is a number you dial to get a line pool. The access
code can be up to four digits long. You can have several different line pools
for your system, each one giving you access to a different set of external
lines. It is one way of sharing lines across telephones in a system.

A destination code is similar to a line pool access code, except that the line
pools have been assigned to specific routing information. The destination

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

76 / Making calls

code is used in the same way as the line pool access code, but you may need
to dial fewer following numbers if the route is set up to automatically dial
part of the call number.

Your installer or customer service representative programs the line pool
access codes and destination codes and gives each telephone access to the
relevant line pools.

Everyone in the office should have a list of the line pool access codes and
destination codes for the line pools their telephones can use.

Using a line pool to make a call

1. Press

2. Enter a line pool access code.

If you have a free internal line, you can make a call using a line pool
without entering the feature code first.

1. Select an internal line (intercom).

2. Dial the line pool access code.

²

Tip -

use Ring Again at the busy tone. You are notified when
a line in the line pool becomes available. See ‘‘Using
Ring Again’’ on page 80.

.

ßÝ

If no lines are available in the line pool, you can

Programming a memory button with a line pool feature code

When you program a button with the line pool feature code, you must enter
a line pool access code after the feature code. The programmed line pool
button accesses a specific line pool, not the line pool feature. See
‘‘Programming feature buttons’’ on page 149 for more information.

If you program a button with an indicator to access a line pool, when all the
lines in a line pool are busy, the indicator for the line pool button turns on.
The indicator turns off when a line becomes available.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Making calls / 77

Making calls from an ISDN terminal

ISDN terminals do not have line keys or intercom keys as do Norstar and
BST telephones. To make an outgoing call from an ISDN terminal, access
an external line by entering a line pool code or by using the ARS feature.

Changing how you dial your calls

1. Press

2. Press

3. Press

The dialing modes feature code cannot be programmed onto a memory
button.

²

£
³

¥¡Û

or

NEXT

or

OK

.

until the dialing mode you want appears.

to select the displayed dialing mode.

Using Standard Dial

Standard Dial allows you to make a call by selecting a line and dialing the
number. If you have a prime line, it is selected automatically when you lift
the handset or press the handsfree button.

You cannot use Standard Dial on an M7100 or T7100 telephone unless you
pick up the handset first. If you are using either of these telephones, use the
Automatic Dial or Pre-dial feature for on-hook dialing.

Using Automatic Dial

Automatic Dial allows you to dial a number without selecting a line. Your
prime line is selected as soon as you start dialing a number.

Automatic Dial does not work if your telephone has no prime line or if your
prime line is in use.

Telephones connected to an analog terminal adapter (ATA) cannot use
Automatic Dial.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

78 / Making calls

Using Pre-dial

Pre-dial allows you to enter a telephone number, check it, then change it
before actually making the call. The call is not dialed until you select a line
or line pool, or pick up the handset. You can pre-dial both external and
internal numbers. You must, however, select the correct type of line
(external or internal) for the type of number you have entered.

If your telephone starts ringing while you are

Tip -

pre-dialing a number, you can stop the ringing by turning
on Do Not Disturb (
numbers you are entering.

You cannot pre-dial a telephone number if all the lines on
your telephone are busy.

²

). This does not affect

°fi

When the internal number you have called is busy

Priority Call

²

ßá

If you get a busy signal or a Do Not Disturb message when you call
someone in your office, you can interrupt them. Use this feature for urgent
calls only.

Priority calls cannot be made to Hunt Group DNs.

Tip -

For more information about Hunt Groups, see
‘‘Programming Hunt Groups’’ on page 171.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Making a priority call

Making calls / 79

1. Press

²

ßá

.

2. Wait for a connection, then speak.

A person who receives a priority call while on another call has eight
seconds to accept or block the call. For information about blocking calls,
see ‘‘Using Do Not Disturb’’ on page 201. If the person does nothing, the
priority call feature puts their active call, including conference parties, on
Exclusive Hold and connects your call.

Giving a telephone the ability to make priority calls

You need the programming template. See ‘‘Getting started with Norstar’’
on page 15 for more information.

1. Press

2. Press

3. Press

²¥¥ÛßßÜ ÝÝ
ÛÜßÝß

≠

want to program.

4. Press

5. Press

6. Press

≠

‘

CHANGE

(the default System Coordinator password).

and enter the internal number of the telephone you

twice.

nine times. The display shows

to choose Y (Yes) or N (No).

.

Priority call:

.

Displays

Call blocked

Please wait

Priority denied

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

You tried to place a priority call to another system
telephone. The person you called has blocked
your call. Try to call later.

The party you are calling has eight seconds to
decide whether to accept or reject your priority
call.

The telephone you are calling has already
received a priority call or is unable to receive
priority calls.

80 / Making calls

You can make a priority call only while your telephone displays:

21 busy

PRIORITY LATER

Calling 21

PRIORITY LATER

Do not disturb

PRIORITY LATER

On another call

PRIORITY LATER

Using Ring Again

Use Ring Again when you call someone on your Norstar system and their
telephone is busy or there is no answer. Ring Again can tell you when they
hang up or next use their telephone. You can use Ring Again to tell you
when a busy line pool becomes available.

The Ring Again feature cannot be used when

Tip -

calling a Hunt Group DN. For more information about
Hunt Groups, see ‘‘Programming Hunt Groups’’ on page
171

Turning on Ring Again

Press

²

Using Ring Again cancels any previous Ring Again requests at your
telephone.

before you hang up.

Û

Canceling Ring Again

Press

²£Û

Compact ICS 6.1 System Coordinator Guide P0603544 02

to cancel a Ring Again request.

Displays

Making calls / 81

Can't ring again

Ring Again?

YES NO EXIT

You cannot use Ring Again on your current call.
You can only use Ring Again while you have a
busy signal on an internal call or line pool
request, or while an internal call is ringing.

Press
prefer to send a message.

to use Ring Again. Press NO if you

YES

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

82 / Making calls

Compact ICS 6.1 System Coordinator Guide P0603544 02

Auto Attendant

The built-in Auto Attendant automatically answers and directs incoming
calls, which can reduce or eliminate the workload for the person who
answers incoming calls for an office. The Auto Attendant carries out three
tasks: System Answer, Custom Call Routing (CCR) and direct extension
dialing.

Tip -

Group. For more information about Hunt Groups, see
‘‘Programming Hunt Groups’’ on page 171.

Your installer or customer service representative enables the Auto
Attendant for your Compact ICS, and programs which lines are to be
answered by CCR.

You may have the option of choosing to record your own greetings instead
of using the pre-recorded greetings for System Answer and CCR. Consult
your Customer Service Representative to determine whether or not your
system has the capability to record customer greetings.

The Auto Attendant can transfer calls to a Hunt

System Answer

The System Answer feature simplifies the job of answering calls by
making sure all calls are answered within a set number of rings. When calls
go unanswered at the telephone monitored by System Answer (called the
attendant set), Norstar answers the call and plays a greeting. It then puts the
call on hold until someone can retrieve it.

If the caller knows the internal number they want to reach, or is using the
Norstar remote features, they can dial while the System Answer greeting is
playing.

System Answer monitors all external calls that appear as a flashing line
button on the attendant telephone, including Answer buttons and external
calls that have been transferred. After System Answer has played the
greeting, the call is put on hold at the same line indicator where it first
appeared. The feature does not answer calls from internal extensions.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

84 / Auto Attendant

Custom Call Routing (CCR)

The job of answering and transferring calls can be taken over by CCR.
When someone calls on lines monitored by CCR, the system answers the
call and plays a greeting you have recorded. Callers using a tone dial set
can then:

• direct their call by pressing a digit as instructed by your greeting (for
example, “to reach our salespeople, press 4”)

• enter an internal telephone number (a fast way for regular callers to
reach someone directly)

• access remote features

• reach an attendant by pressing a single digit (a way to transfer out of

CCR and talk to someone)

You can use two greetings with CCR: one for when your office is open, and
one for when it is closed. The business closed greeting may announce your
office hours and give a digit to press to leave a message (if you have a voice
mail system or answering machine), and callers can dial an internal number
to reach someone who is working after hours.

If CCR forwards a call and it goes unanswered (either because the caller
enters an invalid extension number or no one is there to answer the call) the
call is redirected to ring at the prime telephone after the usual Callback
delay. Once a caller has dialed out of the CCR greeting, he or she is not able
to return and make another selection.

CCR groups

CCR allows callers to reach groups of telephones by dialing a single digit
they select from the audio menu. You create the CCR groups in
programming.

When a call is sent to a CCR group in which all the telephones have the
same programming, the call goes to the telephone with the lowest internal
number.

If the telephones in a CCR group have different programming, the call is
handled by the telephone programming that takes effect first. For example,
if a telephone in a group forwards after two rings, it forwards the call from

Compact ICS 6.1 System Coordinator Guide P0603544 02

Auto Attendant / 85

CCR before the telephones in the group that are programmed to forward
after three rings.

A CCR call is forwarded by Forward on Busy, the Call Forward feature
code, and Callback programming. Be sure to keep this in mind when
programming the telephones in your CCR groups.

When a call that was handled by CCR rings at your telephone, call
information appears automatically on the display. You must subscribe to a
call display service and have the proper equipment installed in your system
for this feature to work. If CCR is programmed to answer the call in less
than two rings, the call information may not be captured and forwarded to
the telephones in the CCR group.

Direct extension dialing

Both System Answer and CCR give the caller the opportunity to dial an
internal telephone number or use remote feature access such as direct
inward system access (DISA). This means callers do not have to wait to
reach the person they are calling and only the person they are calling has to
handle the call.

Customizing System Answer and CCR

Your installer or customer service representative turns on System Answer
and CCR for your system. They assign which lines can be answered with
CCR. Until this master control is turned on, the Auto Attendant features are
not available.

It is recommended that the CCR not be programmed to answer lines that
are answered by System Answer at the attendant telephone (usually the
reception telephone).

Plan how you are going to customize System Answer and CCR before you
start programming.

• Decide which telephone is to be the attendant telephone. This
telephone is one where calls can be answered automatically and put on
hold.

• For pre-recorded greetings, decide which language is to be used to
greet callers. If you want two languages, decide which is heard first.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

86 / Auto Attendant

• Write down the greetings or scripts that you want to record as the
company greeting and business closed greeting. Refer to examples in
‘‘Recording customized greetings for System Answer and CCR
greetings’’ on page 94.

• Organize your telephones into groups and decide what number a caller
is to use to reach each group. Using the groups and numbers you have
created, write down the greeting or “script” to be heard as the CCR.

• Decide how many times a call rings before System Answer and CCR
answer. Be sure it does not conflict with voice mail or other auto
attendant applications you may be using. If CCR lines ring at the
attendant set, CCR and System Answer can conflict.

• Use a programming session and feature codes to create your custom
System Answer and CCR.

• Test both System Answer and CCR to make sure they are working
properly.

• Make sure your installer or customer service advisor has programmed
your system to use the held line reminder tone. This provides another
indication that System Answer has placed a call on hold.

Turning System Answer on or off

²¥¡ÜÚ

System Answer can be turned on and off at any telephone in the system.
System Answer handles only the calls that ring at the attendant telephone
(attendant set).

1. Press

2. Press CHANGE

²¥¡ÜÚ

System Answer.

or £ and enter the System Coordinator password or

Basic password (the default passwords are

ЫЫаЭЫ

or ¥ to confirm the change.

3. Press

Compact ICS 6.1 System Coordinator Guide P0603544 02

OK

. The display shows the current status of

ЫЬЯЭЯ

) to turn the feature on or off.

and

Auto Attendant / 87

Because System Answer answers calls and then puts them on hold, the
feature should be turned off when no one is at the telephone to retrieve the
calls.

Tip -

System Answer and CCR on or off on a memory button
with an indicator at the attendant telephone. You know
that the feature is turned on when the indicator is lit at the
attendant set.

You can program the feature code for turning

Turning CCR on or off

²¥¡ÜÛ

1. Press

2. Press

3. Press

See the section on recording greetings for a description of the
Business Open and Business Closed greetings used with CCR.

²¥¡ÜÛ

CHANGE

Basic password (the default passwords are

ЫЫаЭЫ

OK

or £ and enter the System Coordinator password or

or ¥ to confirm the change.

. The display shows the current status of CCR.

ЫЬЯЭЯ

) to select a setting:

OFF, Bus. Open

, or

Choosing the attendant telephone

Programming allows you to choose a telephone to be the attendant
telephone (attendant set). External calls that go unanswered at this
telephone are handled by System Answer.

and

Bus. Closed

.

You need the programming template found at the front of this guide. See
‘‘Getting started with Norstar’’ on page 15 for more information.

1. Press

2. Press

3. Press

4. Press

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

²¥¥ЫЯЯЬЭЭ
ЫЬЯЭЯ

The display shows

“

≠, ‘

internal number of the current attendant telephone.

(the default System Coordinator password).

Terminals&Setsˆ

twice. The display shows

, and

.

.

System prgrmingˆ

≠

. The display shows the

88 / Auto Attendant

5. Press

CHANGE

to assign as the attendant telephone.

and enter the internal number of the telephone you want

Changing the language for System Answer and CCR

The programmed greetings used with the auto attendant features are
available in three languages. You can change which language that callers
hear, or program the system to play greetings in a second language.

If you record your own greeting, that custom greeting is the one that is
played regardless of the language choice.

You need the programming template found at the front of this guide. See
‘‘Getting started with Norstar’’ on page 15 for more information.

1. Press

2. Press

3. Press

4. Press

²¥¥ЫЯЯЬЭЭ
ЫЬЯЭЯ

The display shows

“

(the default System Coordinator password).

Terminals&Setsˆ

twice.The display shows

≠, ‘

setting for the attendant telephone.

, and

.

.

System prgrmingˆ

≠

.

. The display shows the

5. Press

6. Press

7. Press CHANGE

8. Press

Compact ICS 6.1 System Coordinator Guide P0603544 02

‘

≠

greetings.

‘

hear. Press

. The display shows

. The display shows the first language used in

to select a language:

. The display shows the second language that callers

CHANGE

to select a different language or

Languageˆ

English, French

.

or

NONE

Spanish

.

.

Auto Attendant / 89

Setting ring delay before System Answer takes a call

You need the programming template found at the front of this guide. See
‘‘Getting started with Norstar’’ on page 15 for more information.

1. Press

2. Press

3. Press

4. Press

5. Press

6. Press

7. Press

If the system is busy answering calls, the line rings until System Answer
can retrieve the call.

²¥¥ЫЯЯЬЭЭ
ЫЬЯЭЯ

“

≠, ‘

‘

≠

CHANGE

1 and 12).

until you see the appropriate number of rings (between

(the default System Coordinator password).

twice.

twice. The display shows

.

, and

.

≠

System Answer…

.

Setting the ring delay before CCR greeting answers

You need the programming template found at the front of this guide. See
‘‘Getting started with Norstar’’ on page 15 for more information.

1. Press

2. Press

²¥¥ЫЯЯЬЭЭ
ЫЬЯЭЯ

(the default System Coordinator password).

.

3. Press

4. Press

5. Press

6. Press

7. Press

If the system is busy answering calls, the line rings until CCR can retrieve
the call.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

“

≠, ‘

‘

≠

CHANGE

1 and 12).

twice.

, and

≠

three times. The display shows

.

until you see the appropriate number of rings (between

.

CCRˆ

.

90 / Auto Attendant

If CCR is programmed to answer the call in less than two rings, the call
information may not be captured and forwarded to telephones in the CCR
group.

Adding/removing telephones from CCR groups

The greeting you create for CCR tells a caller to press a number to reach a
group of telephones. You add or remove telephones from these groups
(CCR groups) in programming.

You need the programming template found at the front of this guide. See
‘‘Getting started with Norstar’’ on page 15 for more information.

1. Press

2. Press

3. Press

4. Press

5. Press

6. Press

7. Press

8. Press

9. Press

10. Press CHANGE

You can have a total of nine CCR groups. Each group can include up to 20
telephones.

²¥¥ЫЯЯЬЭЭ
ЫЬЯЭЯ

“

≠, ‘

‘

≠

‘

≠

to make changes.

≠

want to add or remove from the group.

to select the status of the telephone in the group:

Assigned, Unassgnd

(the default System Coordinator password).

twice.

, and

three times. The display shows

.

. The display shows

and enter the number of the group to which you want

and enter the internal number of the telephone you

.

.

≠

CCR groupsˆ

.

.

CCRˆ

.

Compact ICS 6.1 System Coordinator Guide P0603544 02

Auto Attendant / 91

Using the pre-recorded greetings

Pre-recorded greetings are always used when the System Answer or CCR
are turned on, even if you do not create personalized recordings. The pre­recorded greetings can be turned off (not erased) and/or replaced with user­recorded substitutes. If a pre-recorded greeting is turned off, all System
Answer and CCR features that use that greeting are affected.

Incoming calls at the attendant telephone hear the System Answer
greetings. Lines that are set up to be answered by CCR hear a different set
of greetings. They are:

• All of our operators are busy.

• If you know the extension that you want, and are using a touch-tone

phone, please dial it now.

• Or, hold the line and your call will be answered as soon as possible.

• Thank you for calling.

In the next section, these recordings appear (in italics) as part of examples
of complete greetings that callers might hear. “Thank you for calling” is
heard when the caller does not respond to the Business closed greeting after
it has been repeated, before the system disconnects the caller.

Using customized greetings for System Answer and CCR

Norstar uses both greetings you record and pre-recorded greetings to tell
callers how their call is being handled. You can make your own voice
recordings for all of the greetings used in System Answer and CCR.

For customer greetings, you can create your own version or turn the
greeting off completely. With system greetings, you can select the system
version, create your own version, or turn the greeting off.

The following examples use greetings recorded for use at a company called
Bluebird Consulting. You can use them as models for when you make your
own recordings.

The pre-programmed parts of the greetings are shown in italics.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

92 / Auto Attendant

System Answer on:

You have reached Bluebird Consulting. All of our operators are busy. If

you know the extension that you want, and are using a touch tone phone,
please dial it now. Or, hold the line and your call will be answered as soon
as possible.

You may choose to create your own message (shown in italics following)
instead of using the pre-recorded greetings:

You have reached Bluebird Consulting. We can’t come to the phone right

now. If you know the number of the person you are trying to reach, enter
the number now. Or stay on the line and someone will assist you
momentarily.

CCR,

Bus. open

:

You have reached Bluebird Consulting. To reach one of our sales agents,
press 1. To contact our accounting office, press 2. To reach Joan Smithers,
press 3. To talk to an attendant, press 0. To repeat this menu, press star. If

you know the extension that you want, and are using a touch tone phone,
please dial it now. Or, hold the line and your call will be answered as soon
as possible.

CCR,

Bus. closed

:

You have reached Bluebird Consulting. Our offices are closed. Our
business hours are 8 a.m. to 5 p.m., Monday through Friday, Pacific
Standard Time. If you know the extension that you want, and are using a

touch tone phone, please dial it now.

Tip -

For better sound quality in your greetings, use the

handset for recording greetings (not the handsfree
microphone).

Compact ICS 6.1 System Coordinator Guide P0603544 02

Auto Attendant / 93

Time available for customized greetings

You have a total of 96 seconds of recording time to allocate to all greetings.
If you begin by recording a 15-second company greeting, there are
81 seconds available for the remaining greetings (96-15=81). The
maximum length of a single recording is 32 seconds. If you exceed the
maximum time for a single recording, an error message, accompanied by a
tone, is given.

A greeting that is turned off is not erased. The time used by the greeting
does not return to the 96-second time pool.

User-recorded greetings are stored on the feature card. The recordings are
erased when the card is replaced. If the same card is removed then
reinserted, the recordings are preserved. You must re-record all user­recorded greetings when upgrading to a new feature card.

System greetings are permanent and can never be erased.

FLASH memory degrades slightly each time a message is
recorded. Typically, messages can be erased and written
thousands of times. However, care must be taken to plan
out what messages are to be recorded and how often they
are to be changed in order to reduce the number of re­recordings made over a long period of time. A warning is
given when the card has degraded significantly. Contact
your Customer Service Representative when this warning
occurs.

The pre-recorded system messages do not use any portion of the 96 seconds
of total recording time. They cannot be erased, but they can be turned off
or replaced with a user-recorded substitute.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

94 / Auto Attendant

Recording customized greetings for System Answer and CCR greetings

²¥¡ÜÜ

Both System Answer and CCR must be turned off to use this feature.

The customized greetings are not available to System Answer and CCR
while you are recording. Callers hear only the pre-recorded greetings.

There are seven greetings to choose from, three user greetings and four pre­recorded system greetings.

You can record your own user greetings with the first three greetings
choices (A, B, and C). You can also turn these greetings off.

If your system does not have the capability to allow you to record your own
version of the system greetings (D, E, F, and G) you can turn on the pre­recorded system greetings or turn them off.

If your system has the capability to allow you to record your own version
of the system greetings (D, E, F, and G) you can record your own system
greetings, turn on the pre-recorded system greetings or turn them off.

1. Press

2. If you have the capability to record your own system greetings, the

3. Press

4. Press

Compact ICS 6.1 System Coordinator Guide P0603544 02

²¥¡ÜÜ

(the default password is

display shows Auto att grtngs

If you do not have the capability to record your own system greetings,
the display shows
recording time or
The display then shows

and

EXIT,

destinations for CCR.)

NEXT. (NEXT

≠

Your choices are:

mode: User

want to record your own greeting (
For system greetings D, E, F, and G, you may select
pre-recorded greetings,

.

if you want to turn greeting A, B, or C off (

CHG

and enter the System Coordinator password

ЫЬЯЭЯ

.

Change rec time?

to keep the recording time as is.

no

Auto att grtngs

takes you to the menu for programming

. The display shows

CHG, SHOW,

and

).

. Select

to change the

yes

. Your choices are:

Grtg A mode: User

NEXT. NEXT

User

takes you to

).

Sys

to record your own version of the

User

SHOW,

.

Grtg B

) or if you

Off

to turn on the

Auto Attendant / 95

greeting, or
capability to allow you to record your own version of the system
greeting (D, E, F, and G), you may select
recorded greetings, or
A greeting that is turned off is not erased. The time used by the
greeting is not returned to the 96-second time pool.

5. Press

6. Press

7. Press

8. To continue recording greetings, press

9. Press OK

10. To continue recording greetings, press

11. Continue recording any remaining greetings. Remember that some

≠

choices are

REC

recording is erased. Making a recording of less than two seconds
duration also erases the previous greeting.

OK

next greeting.

Example: “Our business hours are 8 a.m. to 5 p.m., Monday through
Friday”.

next greeting, for example the caller menu.

The greeting used with the caller menu indicates the destinations you
have chosen for each digit.

Example: “To reach one of our sales agents, press 1. To contact our
accounting office, press 2. To reach Joan Smithers, press 3. To talk to
an attendant, press 0. To repeat this menu, press star.”

greetings are shared by both System Answer and CCR. Ensure that the
recording is appropriate for both features.

to turn them off. If your system does not have the

Off

to turn on the pre-

Sys

to turn them off.

Off

. The display shows

PLAY, REC,

to record a greeting. As soon as you press

when you have completed your recording.

when you have completed your recording.

and

OK.

Greeting A: User

Press

to play the greeting.

PLAY

NEXT

NEXT

, then

, then

. Your

the previous

REC

to record the

REC

to record the

REC

Tip -

press

Auto att grtngs

programming destinations for CCR.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

If you have recorded your greetings, you can

from the display showing

NEXT

and go right into the menu for

96 / Auto Attendant

Programming or changing CCR destinations

1. Press

2. Press

3. Press

4. Press

Each number from zero to nine and
telephone or one of the nine CCR groups. The
the system play the CCR greeting again (
it has no destination.

Using

²

•°‹‹

(the default password is

until the display shows

NEXT

and

EXIT,

≠

destination when the caller presses zero.

.

NEXT

CHNGE

and

NEXT

.

PREV

to select the appropriate destination.

CHNGE

and enter the System Coordinator password

¤‹fl›fl

. The display shows

¥

, select the destinations for the remaining digits.

).

CCR tree

can direct a call to the attendant

Repeat

. The choices are

Dial 0:

and the current

Your choices are

can be set up to make

¥

). If a digit is set to

CHNGE

SHOW,

None

Testing your custom System Answer and CCR

If you have more than one external line, you can call in to hear your
greetings by dialing the number used by external callers to call the
attendant set or a line that is answered using CCR.

To call systems with only one external line, you must go to a telephone that
is not connected to your system.

and

,

Compact ICS 6.1 System Coordinator Guide P0603544 02

Auto Attendant / 97

Time savers for making calls

Storing a number on a memory button for Autodial

You can program memory buttons for one-touch dialing of internal or
external telephone numbers.

Buttons used for lines, answer DNs, or handsfree/mute cannot be used as
autodial buttons.

If the power to your Norstar system is off for more than three days, autodial
numbers (as well as some other system programming) may be lost from the
memory.

Adding an autodial button

²¥Ú

or

²¥Û

1. Press

2. Choose a button and then enter the number as if you were dialing it.

When programming Autodial you can use:

• Last Number Redial

• Saved Number Redial

• destination codes (choose the button with the

• host system signaling

²¥Ú

internal number.

line)

to program an external number or

∆

²¥Û

label as the

for an

Choosing a line for Autodial

To include a line selection for an external number, press the line or
intercom button before you enter the number. To select a line pool, press a
programmed line pool button, or press the Intercom button and enter a line
pool access code.

If you select a line before pressing the autodial button, the call goes out on
the line you have selected instead of the line that is part of the autodialer
programming.

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

98 / Auto Attendant

For the M7100 or T7100 telephone, an external autodialer can be
programmed only by using a line and not a line pool.

Tip -

If you do not include a line selection in an autodial

number, the call uses your prime line (if you have one).

Using intercom as the line for Autodial

If you press the button with the

∆

autodial number, you must include a valid line pool access code or a
destination code. If line pool access codes or destination codes are
changed, remember to reprogram autodial numbers.

Displays

987__

QUIT BKSP OK

Autodial full

Button erased

Enter digits

QUIT OK

Continue to enter digits until the number is
complete. Press

incorrect digit. Press
finished.

The memory allotted to autodial numbers in your
Norstar system is full.

While programming external Autodial, you
erased the button by pressing
entering any digits.

Enter the number you want to program (choosing
the line first if necessary) exactly as you would if
you were making a call.

label as the line for an external

Ã

³

or

or OK when you are

³

to erase an

BKSP

or

OK

before

Intercom #: ___

QUIT

Invalid number

Press a button

Enter the internal telephone number you want to
program.

You are programming an internal autodial button
and have entered a number that is not an internal
number on your system. Enter a valid internal
number. If the number you are entering is a
destination code, use external autodial.

Press the memory button you want to program.

QUIT

Compact ICS 6.1 System Coordinator Guide P0603544 02

Auto Attendant / 99

Program and HOLD

Program and OK

QUIT OK

Programmed

For other displays, see ‘‘Common feature displays’’ on page 253.

Enter the number you want to program onto the

.

button, then press

Enter the number you want to program onto the
button, then press
a line or line pool selection in an autodial
sequence by selecting the line before entering
any digits.

The number is stored on the button.

³

or OK. You may include

³

Using Last Number Redial

Press

²Þ

Last Number Redial records a maximum of 24 digits.

to redial the last external number you dialed.

Tip -

button, you can use Button Inquiry (
press the Last Number Redial button followed by
check the last number before you dial it.

If you have a programmed Last Number Redial

²¥â

²Þ

), then

£

) to

Preventing a telephone from using Last Number Redial

Last Number Redial can be restricted at individual telephones.

You need the programming template found at the front of this guide. See
‘‘Getting started with Norstar’’ on page 15 for more information.

1. Press

2. Press

3. Press

4. Press

P0603544 02 Compact ICS 6. 1 System Coordinator Guide

²¥¥ЫЯЯЬЭЭ
ЫЬЯЭЯ

≠

want to program.

≠

(the default System Coordinator password).

and enter the internal number of the telephone you

.

.

100 / Auto Attendant

5. Press

6. Press

7. Press

8. Press

Displays

‘

≠

‘

CHANGE

three times. The display shows

twice.

. The display shows

to choose Y (Yes) or N (No).

Hidden number

No last number

Tip -

using Last Number Redial.

You can copy a number onto an autodial button

Using Speed Dial

Restrictions

Allow last no:

The last number you dialed was a speed dial
number that displayed a name rather than
the number. The number is dialed correctly,
but you cannot see it.

You have not dialed an external telephone
number since the last power interruption or
system reset.

.

.

Norstar provides two types of speed dialing: system and user.

• System Speed Dial programming allows you to assign three-digit
speed dial codes to the external numbers your co-workers call most
frequently.

• User Speed Dial programming allows individuals to program their
own speed dial numbers.

Speed dial numbers are subject to the same restriction filters as regularly
dialed numbers. Your installer or customer service representative can
program system speed dial numbers to bypass dialing restrictions.

Speed dial numbers may include host system signaling codes.

Compact ICS 6.1 System Coordinator Guide P0603544 02