Nortel Networks i2050 User Manual

Nortel Networks

i2050 Software Phone

Part No. P0988431 Issue 03

Installation Guide

2

Copyright © 2001 Nortel Networks

All rights reserved. Oct ober 5, 2001.
The information in this document is subject to change without notice. The statements, configu r ations, technical data, and

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS -DOS, Windows, and Windows NT are registered tradem arks of Microsoft Corpo ration.
All other trademarks and registered tradema rks are t he property of their respective owners.

P0988431 Issue 03

Contents

Nortel Networks Software License Agreement 7
Preface 9

Symbols used in this guide 9
Acronyms 9
Related publications 10
How to get help 10

Chapter 1
Introduction 11

Chapter 2
Installing the i2050 Software Phone 13

Hardware and software requirements 13

Installing the USB Audio Headset 15

Installing the i2050 Software Phone 16

Communications Server configuration 19
i2050 Configuration Utility 20

Accessing the i2050 Software Phone help 30

3

Minimum PC requirements 13
Suppor ted Op erating Sy st ems 13
USB Audio Kit 14

In the box 14
Connectors 14
Specifications 14

USB FAQ 15
Optional In-Use Indicator (not provided with kit) 15

To install using the i2050 Software Phone CD 16
To install using Business Communications Manager 16
Additional installation steps for Windows 2000 17

Installing the Windows QoS Packet Scheduler 18
Installing the Nortel Networks i2050 QoS Service 18

Communications Server 21
Select Sound Devices 22
Server Type 23
QoS 24
Hardware ID 25
Advan ced Audio 26
Listener IP 27
Trace 28
About 29

i2050 Software Phone Installation Guide

4

Registering the i2050 Software Phone on Business Communications Manager 31
Troubleshooting 32

Application fails to install 32

Chapter 3
i2050 Software Phone interfaces 33

Primary User Interface 34
System Tray Interface 38
Local Directory Interface 40

Chapter 4
Nortel Networks i2050 Diagnostic Utility 43

Starting the i2050 Diagnostic Utility 43

Starting the i2050 Diagnostic Tool using the Start menu 43
Starting the i2050 Diagnostic Tool using the command line 44

Viewing the diagnostic information 44

Audio connection data 44
Session data 46
Current User data 46
System Data (All Users) 47
Utility Output 48

Updating the diagnostic information 48

Updating the diagnostic information manually 48
Configuring the i2050 Diagnostic Utility to automatically update the

diagnostic information 49
Saving the current diagnostic information to a file 49
Printing the diagnosti c inform ati on 49

Changing the printer settings 50
Sending an email with the diagnostic information 50
Opening an existing diagnostic file 50
Closing an existing diagnostic file 50
Displaying or hiding the Toolbar 51
Displaying or hiding the Status Bar 51
Accessing the i2050 Diagnostic Utility help 51
Accessing additional informat ion 52
Exiting the i2050 Diagnostic Utility 52

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Figures

Figure 1 Primary Interface with retracted trays 34
Figure 2 Local Directory Quick Access 34
Figure 3 Retracted Tray 35
Figure 4 Number Pad Tray 35
Figure 5 Lines Tray 36
Figure 6 Combo Tray 36
Figure 7 Local Directory Quick Access Tray 37
Figure 8 System Tray Interface 38
Figure 9 System Tray Interface - Local Directory Quick Access 39
Figure 10 Directory interface 41
Figure 11 Directory interface - make a call 42
Figure 12 Directory interface - linking to an external directory 42

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i2050 Software Phone Installation Guide

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P0988431 Issue 03

Nortel Networks Software License Agreement

READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE
PROCEEDING TO INSTALL AND USE THIS COMPUTER PROGRAM AND ANY
ACCOMPANYING USER DOCUMENTATION.

This Nortel Networks Software License Agreement (“License Agreement” ) accompanies a
software product and related documentation (collectively, “Software”) that are owned or licensed
by Nortel Networks Corporation on behalf of itself and its subsidiaries (collectively, “Nortel”).

7

1 Grant of License

applicable license fees, Nortel hereby grants to you, and you accept, a non-exclusive,
non-transferable right t o: (a ) insta ll one c opy of th e Software in a si ngle loc ation on a har d disk
or other storage device, and to execute such copy solely for your internal use; and (b) store
another copy of the Software in a single location on a hard disk or other storage device solely
for backup purposes. Nortel and its suppliers reserve any rights not expressly granted to you
herein, including without limitation any rights in trademarks included with the Software, any
rights in copies of the Software, and any other intellectual property rights in the Software.

2 Ownership of Software and Copies

proprietary product of Nor tel and/ or its supplie rs prot ected und er Unite d States copyrigh t law,
patent law, trademark law and/or rel at ed int er nat ional treaty provisions; and (b) element s of
the software, including without limitation the structure, algorithms, and programming
techniques are valuable trade secrets of Nortel and its suppliers.

3 Restrictions

a local area netw ork, is perm itte d withou t sepa rate aut horis ation from Nort el, an d the pa yment
by you of any other license fees. You shall not reverse engineer, decompile, disassemble, or
otherwise attempt to discover the source code of the Software except to the extend such
prohibition is cont rary to l aw. You shall n ot modify, ad apt, trans late or c reate deri vative work s
based on the Software except as necessary for you to operate the Software on a computer of
your selection. You shall not rent, lease, sublicense, or otherwise distribute the Software or
derivative works thereof , but y ou may tran sfer al l your ri ghts in the So ftware t o another person
or entity, provided that you transfer this License Agreement and all copies of the Software in
your possession.

: Subject to the terms of this License Ag reement and the payment of the

: You acknowledge and agree that (a) the Software is a

: Neither concurrent use of the Software, nor installation of the Software through

4 Termination

continue until terminated as hereinafter set forth. If you don’t ACCEPT these terms, clicking
the CANCEL button will signify your rejection of this Agreement and the rights granted
herein. If you choose to cancel this Agreement you may return this product to the place of
purchase to receive a refund of any license fees paid. Nortel may terminate this license
automatically a nd wi th out notice to you, and r equ ir e you to return or des tr oy t he Sof twa re and
all copies thereo f, if you are in bre ach of any term hereof. In any event, Article 2 – Ownership
of Software and Copies, Article 3 – Restrictions, Article 5 - Disclaimer or Warranty, and
Article 6 – No Liability for Consequential Damages, shall survive termination.

: This license is effective upon your clicking the “ACCEPT” button, and shall

i2050 Software Phone Installation Guide

8 Nortel Networks Software License Agreement

5 DISCLAIMER OF WARRANTY

: THE SOFTWARE IS PROVIDED ON AN “AS IS”
BASIS. NORTEL DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND
CONDITIONS RELATING TO THE SOFTWARE, INCLUDING BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT. NORTEL DOES NOT WARRANT,
GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE
RESULTS OF THE USE, OF THE SOFTWARE IN TERMS OF CORRECTNESS,
ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE.

6 NO LIABILITY FOR CONSEQUENTIAL DAMAGES

: NEITHER NORTEL NOR ANY
OF ITS AGENTS OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT,
CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES, OR LOST DATA, OR
LOST PROFITS, ARISING FROM THE SOFTWARE OR THIS LICENSE AGREEMENT,
EVEN IF NORTEL OR SUCH AGENT OR SUPPLIER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES OR LOSSES AND WHETHER ANY SUCH
DAMAGE ARISES OUT OF CONTRACT (INCLUDING FUNDAMENTAL BREACH)
TORT (INCLUDING NEGLIGENCE) OR OTHERWISE. NORTEL’S ENTIRE LIABILITY
FOR ANY CLAIM OR LOSS, DAMAGE OR EXPENSE FROM ANY CAUSE
WHATSOEVER, WHETHER ARISING IN CONTRACT (ETC.) SHALL IN NO EVENT
EXCEED THE PRICE PAID BY YOU UNDER THIS LICENSE AGREEMENT. In some
jurisdictions you may ha ve addi tiona l ri ghts i n which ca se some o f the above ma y not a pply t o
you.

7 Governing Law

: This License Agreement is governed by the laws of Ontario an d the federal
laws of Canada applicable therein. The United Nations convention on Contracts for the
International Sale of Goods, is expressly excluded. You agree that the Software shall not be
shipped, transferred, or exported into any country or used in any manner prohibited by the
United States Export Administration Act, or any other export laws, restrictions or regulations.

8 Notice to United States Government End Users

furnished under this License Agreement is commercial computer software developed at
private expense and is provided with RESTRICTED RIGHTS. Any use modification,
reproduction, displa y, relea se, duplica tion or dis closur e of thi s comme rcial computer software
by the United States Government or its agencies is subject to the terms and conditions and
restrictions of the License Agreement in accordance with the Unit ed States Federal
Regulations at 48 C.F.R. Section 12.212 and Subsection 227.7202-3 or applicable subsequent
regulations.

9 General

term shall be deemed severable from the remaining ter ms bu t sh al l in no way otherwise affect
the validity or enforceability of this License Agreement. This License Agreement represents
the entire agreement bet ween Nortel and you concerning the Sof tware, and super sedes all pri or
understandings and ag reement s relat ing to th e Software , whether or al or wri tten. The failur e of
Nortel to enforce any of its rights granted hereunder or to take action against you in the event
that you breach any term hereunder, shall not be deemed to be a waiver by Nortel as to
subsequent enforce ment of r ights or subsequent acti ons in t he ev ent of future breaches by y ou.

P0988431 Issue 03

: You acknowledge that any Software

: Should any term of th is License Agreement be decl ar ed voi d or unenforceable, suc h

Preface

This guide describes how t o ins ta ll the Nortel Networks i2050 Softwar e Phone. Review this guide
before installing, upgrading, or modifying the i2050 Software Phone.

This guide also contains information regarding the Nortel Networks USB Audio Kit.

This guide is intended for the person installing the i2050 Software Phone and assumes that the
Communications Server is installed and initialized.

Symbols used in this guide

This guide uses these symbols to draw your attention to important information:

Caution: Caution Symbol
Alerts you to conditions where you can damage the equipment.

9

Acronyms

This guide uses the following acronyms:

ACD Automatic Call Distribution
DHCP Dynamic Host Control Protocol
DNS Domain Name Service
IP Internet Protocol
LAN Local Area Network
NIC Network Interface Card
QoS Quality of Service
TPS Terminal Proxy Server

Warning: Warning Symbol
Alerts you to conditions where you can cause the system to fail or work improperly.

Note: Note/Tip symbol
Alerts you to important information.

USB Universal Serial Bus
WAN Wide Area Network

i2050 Software Phone Installation Guide

10 Preface

Related publications

The following documents provide additional information about configuring and using IP
telephones:

• Programming Operations Guide

• IP Telephony Configuration Guide

• Software Keycode Installation Guide

After you have successfully installed the i2050 Software Phone, you can access the i2050
Software Phone help system. This help system describes how to use and configure the i2050
Software Phone.

How to get help

• USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone: 1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#
If you do not yet have a PIN Code, or for general questions and first line support, enter ERC

338#
Website: http://www.nortelnetworks.com/support
email: nait [e-mail]
Presales Support (CSAN)
Telephone: 1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#

• EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone: [phone]
Fax: [phone]
email: [e-mail]

• CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone: [phone]
email: [e-mail]

• APAC (Asia Pacific)
Technical Support - CTAS
Telephone: [phone]
Fax: [phone]
email: [e-mail]

P0988431 Issue 03

Chapter 1
Introduction

The i2050 Software Phone is a Voice over IP application that allows people to communicate over
the LAN and WAN from their computers. It combines the ri ch se t of classic telephony services of
Nortel Networks IP communications servers along with computer resident directory capabilities.

The i2050 Software Phone presents the following benefits:

• offers th e rich s et of t elephony s ervices of Norte l Networks IP commun ications server s such as
Meridian 1, CSE 1000, Business Communications Manager, Centrex and SL-100.

• offers the “universality” of a Wi ndows-based application (Windows 2000, Windows 98)

• encapsulates the operation of the i2004, providing all i2004 functionality in a familiar
interface wrapper. As per the i2004, the i2050 Software Phone provides:

— Quality of Service (QoS) and authentication
— automatic detection of call server location using DHCP
— features and services are provided by the network (such as call features, calling line

identification and voice mail)

• reduces the set of wires required to the desktop by eliminating the need for separate computer
and telephone wires

• presents an intuitive, flexible interface including:
— slide out trays that provide access to frequently used features and services
— retracted trays that provide a smaller interface with full operational capabilities for a single

line
— viewable line status
— 10 item lists for quick dial an d call log acces s fro m both t he main an d syst em tra y int erfac e
— allows users to customize the interface and directories
— has a multilingual interface
— provides programmable macro functions for programming lengthy dialing patterns
— hotkeys map the computer keyboard to application buttons

• can be operated from the Windows system tray, allowing the user to take and place calls
without interrupting other work

• includes a directory application which provides “one-click” direct dialing, access to a variety
of directory types, quick dial lists, incoming and outgoing call logs

• interfaces with TAPI applications such as Outlook and ACT!

• provides immediate answers to user questions through online help

• USB Audio Kit provides a controlled high quality audio environment. This adapter provides:
— predictable, absolute audio levels
— uses standard Windows drivers
— requires no addition al software o r drivers
— supported on Windows 98 and Windows 2000
— in-use lamp connector

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i2050 Software Phone Installation Guide

12 Chapter 1 Introduction

• user selectable ringing device to alert the user to incoming calls through speakers when the
headset is not being worn

• supports G.723, G.729 and G.711 codecs for a operation at a variety of network connection
speeds

The intuitivenes s of the i 2050 Softwar e Phone inte rface is based on its simila rity and compatib ility
with the ergonomics of the i2004 Internet Telephone and Windows-based applications. Training
investment with the i2004 and ne twork appl ications presente d using the i2004 are directl y portable
to i2050 Software Phone use.

Moreover, the i2050 Software Phone allows users to customize the interface to their own
preferences for:

• volume of speaker and microphone

• type of “receiver and speaker” (handset, headset, or hands-free communication)

• language of interface

• ringer device

The i2050 Software Phone presents clearly identified windows to allow users to:

• manage one or more communications in progress

• access loca l or remote corporate dire ctories

• track and manage records of incoming and outgoing calls

• access network resident services provided by the call server such as voice mail

P0988431 Issue 03

Chapter 2
Installing the i2050 Software Phone

This section describes how to install the Nortel Networks i2050 Software Phone and the Nortel
Networks USB Audio Kit.

Hardware and software requirements

Minimum PC requirements

• Pentium® Pro 200 MHz

• 128 MB memory (for Windows 2000)

• 64 MB memory (for Windows 98)

• 55 MB free hard-drive space (all languages)

•USB port

• Monitor settings: 16 bit High Color; 800x600 resolution or higher

13

Supported Operating Systems

• Windows® 2000 Professional

• Windows® 2000 Professional Service Pack 1

• Windows® 2000 Professional Service Pack 2

• Windows® 98

• Windows® 98 Second Edition

• Windows XP (Home and Professional version)

Note: You must have administrator privileges to install the i2050 Software Phone on
Windows 2000.

Windows 2000 Power Users can install the i2050 Software Phone if they are granted
rights to install with elevated privileges by a Windows 2000 administrator.
For information about how to assign elevated privileges to Power Users for installation,
refer to your Win dows 2000 docu me nta ti on.

Pentium is a registered trademark of Intel Corporation.
Windows is a registered trademark of Microsoft Corporation.

i2050 Software Phone Installation Guide

14 Chapter 2 Installing the i2050 Software Phone

USB Audio Kit

Operation of the i2050 Software Phone requires the use of the Nortel Networks USB Audio Kit.

The USB Audio Kit provides a high quality predictable audio interface which is highly optimized
for telephony applications. The USB Audio kit allows the i2050 Software Phone to have an
absolute and predictable loss and lev el plan implem entation which is necess ary to meet TIA-810,
FCC part 68 and its international equivalents as well as the ADA requirements for the hearing
impaired. With the USB Audio kit, the i2050 can achieve performance rivaling or surpassing that
of hardware telephones.

The USB Audio Kit is fully compliant with version 1.1 of the USB Device Specification and
Windows Plug & Play specifications. It is fully compatible with the suspend and resume functions
for effective use in battery operated laptops. It is functional on Windows 2000 Professional,
Windows 98, Windows 98 Second Edition, and Windows Millennium. No drivers or software are
required for installatio n.

In the box

• USB Headset Adapter

• Installation Guide (English and French)

•USB cord

• Telephony grade monaural headset

• Lower cordset with quick disconnect

Connectors

• RJ-9 headset/handset jack

• Accessory jack for “in-use” lamp

• USB device jack

Specifications

• Native Audio format: 16 bit linear 8 KHz over USB, limited to 8 bit PCM logarithmic coding
in hardware

• OS Compatibility: Windows 98, Windows 98SE, Windows 2000, Windows ME

• Power Source: USB power provided from computer

• Enumeration: Enumerates as USB Composite Device and USB Audio Device

• Channels: Mandatory control channel for enumeration, Bi-directional isochronous channel
for audio

• Electret Microphone Bias: 3 V

• Maximum SPL Protection: limited in headset

• In-Use Lamp Connector: Isolated contact closure - polarity insensitive

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Chapter 2 Installing the i2050 Software Phone 15

Installing the USB Audio Headset

1 Connect the coiled lower cord to the headset cord with the Quick Disconnect connector.

Ensure the Quick Disconnect is securely fastened.

2 Connect the headset cord to the RJ9 jac k on the adaptor.
3 Connect the USB cable to the he adset adaptor and to one o f the USB j acks on the bac k of you r

PC or USB hub.

4 The first time the headset adapter is plugged in, there will be a delay while the Win dows

operating system configures the device and locates appropriate driver software. During the
installation you may be prompted to supply the original Windows CD ROM so that the
Windows operating system can locate drivers.

5 After you have installed the USB headset adapter, you must use the i2050 Software Phone

Configuration Utility to select ‘USB Audio Device’.

USB FAQ

• My computer doesn't have USB, can I use an add-on USB card?
The computer must have a USB connector. The USB Headset has no t been tested on USB add

on or upgrade cards. Performance or operation is not guaranteed of these cards.

• I don't have enough USB ports available, can I use a USB hub?
The USB Headset has be en tested su ccessful ly behind a variet y of US B hubs. It is not pr actical

to test on all of t hem but no issues have bee n unc overed on the ones that hav e be en t es te d . For
best results, use a powered hubs.

Optional In-Use Indicator (not provided with kit)

A 2.5mm output jack is provided next to the USB connector for activation of a visual in-use
indicator such as the 1127P Desktop Visual Alerter from Algo Communication Products Ltd.
[phone] / [e-mail] or equivalent.

i2050 Software Phone Installation Guide

16 Chapter 2 Installing the i2050 Software Phone

Installing the i2050 Software Phone

Note: If you have previously installed a version of the i2050 Software Phone, you must

uninstall the old version (via Add/Remove Programs) before installing this version.

Note: Install the Nortel Networks USB Audio Kit before installing the i2050 Software
Phone. By doing this you will be presented with the option of using the USB Audio
Device during installation of the i2050 Software Phone.

There are two meth ods you can use to install the Software Phone. The installation method you use
depends on the type of Communications Server you have.

• On a Business Communications Manager system, you download the installation wizard from
the Business Communications Manager system and run the wizard from your computer.

• On all other Communicat ions Serve rs, you run the insta llatio n wizard fr om the i2050 Software
Phone CD.

To install using the i2050 Software Phone CD

1 Exit any programs that are running.
2 Disable any anti-virus programs that are running.
3 Insert the i2050 Software Phone CD into the CD-ROM drive of your computer.

If the install wizard starts, go to step 6 . If the instal l wizard does not start, go to step 4.

4 Double click the My Computer icon and then double click the CD icon.
5 Double click the Setup icon.
6 Follow the instructions on the display to complete the installation.
7 Run the i2050 Software Phone Configur ati on Tool to assign a server address and to conf ig ure

audio peripherals.

You can access the i2050 Software Phone from the Start menu at Start>Programs>Nortel
Network>i2050 Software Phone.

You can access the i2050 Software Phone Configuration Tool from the Windows Control Panel.

To install using Business Communications Manager

1 Exit any programs that are running.
2 Disable any anti-virus programs that are running.
3 Launch your web browser.

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