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i2021
User Manual
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Nortel Networks i2021 User Manual

i2021 ISDN Telelset
7-22-02
004-LUC-I0001-B
i2021 Series
ISDN Teleset
User's Guide
Black: 300411246 Misty Cream: 300131661
i2021 ISDN Teleset
Mandatory Customer Information
Federal Communications Commission (FCC) Requirements
This equipment complies with Part 68 of the FCC Rules. The FCC registration information is located on a label affix ed to the bottom of the Teleset. If requested, you must provide the telephone company with the following information: Facilities interface Code (FIC) 02IS5, Service Order Code 6.0Y, and Registered Jack RJ­49C*.
FCC regulations require an FCC Registered NT1 device be used when connecting this Teleset to the network.
If your telephone equipment causes harm to the network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be informed of your right to file a complaint with the FCC.
Your telephone company may change its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.
If you experience trouble with this telephone equipment, please contact your telephone equipment distributor for repairs. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected.
Federal Communications Commission (FCC) Requirements, Part 15
This equipment has been tested and found to comply with the limits for a Class B digital device as specified in Part 15 of the FCC rules. These rules are designed to provide against radio-frequency interference in a residential installation. However, there is no guarantee that harmful interference will not occur in a particular installation.
* The RJ-49C refers to the network jack provided by the telephone company. This
is the jack that interfaces to the FCC registered NT1 device, not the jack on the bottom of the i2021.
Trademark Acknowledgment
5ESS is a registered trademark of Lucent Technologies. DMS-100 is a registered trademark of NORTEL, Inc. EWSD and Siemens are registered trademarks of Siemens Information and
Communication Networks GTD-5 is a registered trademark of AG Communications Systems
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i2021 ISDN Teleset
When using your telephone equipment, basic safety precautions should be followed to reduce the risk of fire, electric shock, and personal injury.
§ Read and follow all instructions.
§ Follow all warnings and instructions marked on the product.
§ Disconnect the telephone from the telephone line before cleaning. Do not
use aerosol or liquid cleaners. Use a damp cloth only.
§ Do not use this equipment near water, for example, a bathtub, pool, sink
or laundry tub.
§ Do not use this equipment in a wet basement.
§ If this equipment accidentally falls into water, do not retrieve it until you
have disconnected it from the telephone line. Disconnect it at the wall jack only.
§ This product should not be placed near or over a radiator or heat register.
§ Do not place this product in such a way as to cause the cord to be a
tripping hazard.
§ To avoid the risk of electrical shock, never push objects of any kind
through slots or openings in the product.
§ Do not disassemble this product. Opening the product can expose
hazardous voltage, which may cause an electrical shock.
§ Unplug this equipment and refer to a qualified technician if:
1. The cord is damaged or frayed.
2. Liquid has been spilled on this equipment.
3. This equipment has been exposed to water or rain.
4. If this equipment does not operate properly.
5. If this equipment has been dropped or appears damaged.
§ Avoid using this equipment during an electrical storm.
§ Do not use this equipment to report a gas leak if it is in the vicinity of the
leak.
§ This product should not be placed on an unstable table, stand or cart.
The product may fall, causing serious damage to it.
§ Do not overload wall outlets and extension cords as this can result in risk
of fire and electrical shock.
§ This product should only be operated from the type of power source
indicated on the label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.
SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
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i2021 ISDN Teleset
TABLE OF CONTENTS
INTRODUCTION ...............................................................................1
ISDN i2021 S/T Telesets .................................................................1
About This Manual ..........................................................................1
FEATURES .......................................................................................1
Voice Operation Features ...............................................................2
Accessories ...................................................................................3
INSTALLATION.................................................................................4
Parts List .......................................................................................4
ISDN Interfaces ..............................................................................4
Line and Power Connections – i2021 Teleset ...................................5
PS1/PS2 Switch Settings ................................................................6
Terminating Resistors .....................................................................6
Point-to-Point Circuits.....................................................................7
Passive-Bus or Multipoint................................................................7
Line Configuration ..........................................................................8
Installing the Logo Plate ................................................................10
Assembling the i2021 ................................................................... 11
Softkeys....................................................................................... 12
Connecting THE i2021- AUTO-INSTALL........................................ 13
Connecting the i2021- MANUAL-INSTALL ..................................... 16
Setting Up the Teleset .................................................................. 24
Password Selection ...................................................................... 38
Changing the Language on Keycaps and Display ........................... 40
OPERATIONS ................................................................................. 41
Voice Operation ........................................................................... 41
Terms and Nomenclature.............................................................. 41
Call Appearance LED’s................................................................. 41
Non-Programmable Hardkeys and Indicators ................................. 41
The Display Window and Menus ....................................................42
Placing Calls ................................................................................ 43
Answering Incoming Calls............................................................. 43
Hold Key ...................................................................................... 45
Transfer, Conference and Drop..................................................... 45
The Drop Feature ......................................................................... 48
TELESET FEATURES ..................................................................... 49
Redial.......................................................................................... 49
Directory ...................................................................................... 49
Call Records ................................................................................ 51
ADVANCED FEATURES ..................................................................56
DSS/BLF (Direct Station Select, Busy Lamp Field) ......................... 56
TSMS Not Available in this Release............................................... 56
Disabling Softkeys ........................................................................56
Key Mapping ................................................................................58
Inspect......................................................................................... 59
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i2021 ISDN Teleset
TABLE OF CONTENTS
View ............................................................................................60
Protecting Keys from Being Overwritten.........................................61
Disabling the Automatic Download.................................................62
Protecting Specific Keys from an Automatic Download ....................62
Key Clicks ....................................................................................63
Disable Logging............................................................................63
Testing.........................................................................................63
MAINTAINING THE TELESE T..........................................................65
Checking the FW Version..............................................................65
Loading FW..................................................................................65
Troubleshooting Problems .............................................................65
GLOSSARY .....................................................................................67
INDEX...............................................................................................II
TABLE OF FIGURES
FIG. 1: TOUCHTONE K EYPAD...................................................................3
FIG. 2: LINE AND POWER JACKS .............................................................. 5
FIG. 3: NT1 LEADS................................................................................ 6
FIG. 4: POWERING A TELESET (S/T) WITH AN EXTERNAL POWER S UPPLY....... 6
FIG. 5: TERMINATING RESISTOR RANGE.................................................... 7
FIG. 6: TERMINATING RESISTOR S ETTINGS FOR FARTHEST TELESET ............. 8
FIG. 7: TERMINATING RESISTOR S ETTINGS FOR EQUAL DISTANCE TELESETS.. 8
FIG. 8: CALLING PARTY NUMBER.............................................................44
FIG. 9: CALLING PARTY NAME.................................................................45
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i2021 ISDN Telelset
INTRODUCTION
ISDN i2021 S/T Telesets
Thank you for purchasing the i2021 voice only Integrated Services Digital Network (ISDN) Teleset. This Teleset meets the highest standards of quality to give you years of excellent service. The i2021 works with your local service provider to give you advanced, easy-to-use features. It is compliant with National ISDN 1,2 and 3 standards.
About This Manual
This manual contains the following information about your new ISDN Teleset:
n Features n Installation n Setup n Voice User Operations n Troubleshooting
i2021 S/T TELESET
This Teleset connects to an ISDN Basic Rate S/T interface, which may require an external NT1 (Network Terminator). Your local telephone equipment provider may furnish this device.
FEATURES
The i2021 Teleset offers an extensive list of features . They include the following:
n CROSS-COMPATIBILITY
The Telesets work with several different switches: the Lucent Technologies 5ESS® (National ISDN), the Nortel DMS-100® (National ISDN), the Siemens EWSD® (National ISDN), and the AG Communication Systems GTD -5®.
n PROGRAMMABLE FEATURES AND OPTIONS
An extensive array of options/features may be provisioned via menus.
n PROGRAMMABLE HARDKEYS
These keys are used for Call Appearances, access to Speed Dialing lists, and Dial Access Codes. The i2021 has 16 programmable hardkeys.
n FIRMWARE UPGRADES
Your Teleset can always have the latest software features. The i2021 Teleset uses flash memory to download the current firmware. This is done through the SIM connector, via a local serve r.
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i2021 ISDN Teleset
n TILTING DISPLAY (BACKLIT)
Your Teleset has a Liquid Crystal Display (LCD) with 9 settings for the optimum-viewing angle. It displays Caller ID information, CalLog entries, and is used to set up and manage Teleset operation.
n CLOCK AND ALARM
The display includes a time-of-day clock, and a timer that shows how long you are on a call. A separate timer is kept for each Call Appearance. You can also program the clock to operate as an alarm clock, with up to eight different alarm times.
n PASSWORD PROTECTION
A password can be used to safeguard your programmed options and features.
n NON-VOLATILE MEMORY
Any options you program into the Teleset are protected from accidental loss by power failures. This allows you to move the Teleset to another location without worry.
Voice Operation Features
n FEATURE KEYS
Such features as Hold, Transfer, Drop, and Conference, are supported on the Teleset.
n CALL STATUS LAMPS
Each programmable hardkey contains a two-state (red/green) lamp to show the status of Call Appearance or Feature Keys.
n LOCAL FEATURES
These keys include: MUTE, MENU, REDIAL, SPEAKER, VOLUME (Down) / VOLUME (Up) .
n MESSAGE WAITING LAMPS
These indicators flash (red) to alert you to a message (held) at your message center. Contact your service provider for this service.
n AUTOMATIC HOLD
During a call, you can answer an incoming call or initiate another call by pressing a Call Appearance (CA) key. Your first call is automatically placed on hold.
n SPEAKERPHONE
A base-mounted speaker and microphone allow hands -free operation. The speaker is automatically turned off when the far-end party terminates the call.
n VOLUME CONTROL
This key controls the loudness of the handset, headset, speakerphone, and the ringer intensity.
n RINGER CONTROLS
Up to ten different ringing patterns and five separate alarm patterns may be chosen.
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i2021 ISDN Teleset
n CALL RECORD
Your Teleset stores the information from the last 40 unanswered calls, the last 30 answered calls, and the last 30 outgoing calls.
n CALL TIMER
On each new call, the timer displays the elaps ed time of the call. Placing a new call resets the timer for the new call.
n HEADSET JACK
Inserting the headset plug into this jack enables the headset, and disables the speakerphone. The i2021 Teleset contains an amplifier controlled by the volume key.
n NETWORK FEATURES
Your Teleset can provide advanced network features . Such features as Call Forwarding, Auto-Callback and Call Pickup, may be available through your service provider.
n MULTI-LANGUAGE
Replaceable keycaps, along with display options, allow the Teleset to support English, French and Spanish.
n TOUCHTONE KEYPAD
A standard telephone keypad is used to enter alpha-numeric characters as well as the “Feature” (Star * and Pound #) keys. These keys are used to dial telephone numbers, and to enter names and numbers into the directory. Certain other features or options may include the use of the two feature keys.
Fig. 1: Touchtone Keypad
Accessories
Earset, Model 2030B Comcode 300294790 Headset, Model 2030A Comcode 300130432 Designation Card, Black Comcode 300294808 Designation Card, MC Comcode 300294824 Headset Holder Piece Part Headset Adapter Comcode 300316668
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i2021 ISDN Teleset
INSTALLATION
Before installing your phone, review the Safety Instructions located at the front of this manual. Make sure you have the correct model Teleset and associated parts for your applications. Choose a flat work surface with good lighting and easy access to cords and jacks. Avoid placing the Teleset where it is exposed to sunlight or heat sources.
Parts List
Check the box for the following:
Teleset Handset and Handset Cord Mounting Cord (8-pin, round) Designation Card and Faceplate Wall-Mount /Desk Stand Base Handset Holder Logo Plate
As you unpack the box, inspect each part carefully for damage. Report any damage to your dealer or shipping company. Keep the box and packing material should a return be necessary.
ISDN Interfaces
A little background information sometimes helps. Your ISDN service comes to you over ordinary telephone line wiring. That makes it less expensive and simple to install.
The service provider (telephone company) usually provides a 2-wire interface, called a U interface to the customer. The i2021 is a Basic Rate ISDN, S/T interface device. An NT1 device is required to convert the 2­wire U interface from the service provider to a 4-wire S/T interface. See Fig. 2.
The S/T interface and power connection cable is connected to the “Line-In” jack located on the bottom of the Teleset. The i2021 S Teleset must be connected through a network interface device (NT1). This device presents the 2-wire U interface to the line, and to the 4-wire S/T interface to the Teleset. The Teleset is usually powered from the NT1 or separate transformer.
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i2021 ISDN Teleset
Fig. 2: Line and Power Jacks
Line and Power Connections – i2021 Teleset
The i2021 Teleset must be connected to the line through an NT1 device. This device presents the 2-wire U interface to the line, and the 4-wire S/T interface to the Teleset. The Teleset is powered over the phone line. This method conforms to a standard using one of two different powering methods: PS1or PS2. Powering method PS2 is preferred. Check with your equipment provider or system administrator for guidance in setting the PS1/PS2 switch. Your equipment provider should also be asked about using or disabling the Teleset terminating resistors (TR).
SWITCH SETTINGS:
n POWER SWITCH
The PS1/PS2 power switch is located on the bottom of the i2021.
n TR SWITCH
When the i2021 Teleset is connected to the NT1 it acts as Terminal Equipment (TE). Terminal Equipment is any (ISDN) device that terminates directly on the ISDN line without a Terminal Adaptor.
If your Teleset is the last, or only, piece of TE on the ISDN line, set the TR to ON, otherwise it is set to OFF. This is determined by the local equipment provider’s policy. It is suggested that you check with the ISDN provider or your system administrator. Most companies allow up to eight TE units in the loop.
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i2021 ISDN Teleset
Fig. 3: NT1 Leads
PS1/PS2 Switch Settings
n If power is supplied on pins 7&8, set the PS1/PS2 switch to PS2. n If power is supplied on pins 3&6, 4&5 only, set the PS1/PS2 switch to
PS1.
n If power is supplied on pins 3&6,4&5,7&8, set PS1/PS2switch to PS2. n If your NT1 does not supply power, you must use an external 48-volt
DC power supply. Contact your service provider or system administrator if an external power supply is required. Connect as follows (Figure 4) and set the PS1/PS2 switch to PS2.
Fig. 4: Powering a Teleset (S/T) with an External Power Supply
Terminating Resistors
The i2021Teleset has built-in Terminating Resistors. The Terminating Resistor switches are located on the bottom of the Teleset. When the switches are in the On position, the Terminating Resistors are installed. The value of the resistors is 100 Ohms.
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i2021 ISDN Teleset
Point-to-Point Circuits
A point -to-point application typically has the Terminating Resistors “On” at both ends of the interface.
Fig. 5: Terminating Resistor Range
Passive-Bus or Multipoint
These may be new terms to you, so we will define them so you can better understand their meaning. Passive Bus means that you can connect several devices to the same Basic Rate Interface (ISDN line). Improperly set Terminating Resistors account for many of the problems with ISDN service. The “short version” of this explanation is that both ends of a bus or circuit must be terminated.
Your choices of terminating resistance are two: none or 100 Ohms. The idea is to terminate both ends of the bus. Set the resistors to ON at both ends of the bus.
The best advice is to follow the instructions given by the NT1 manufacturer and those of your terminating devices.
In the following configuration, the Terminating Resistors are “On” at both ends of the interface. The resistors are on at the NT1 and “On” at the farthest i2021 from the NT1.
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i2021 ISDN Teleset
Fig. 6: Terminating Resistor Settings for Farthest Teleset
In the following application, the NT1 is equal in distance to both i2021 phones. The Terminating Resistors are set to “On” at one of the phones and at the NT1.
Fig. 7: Terminating Resistor Settings for Equal Distance Telesets
Line Configuration
To ensure the proper operation of your Teleset, several operating parameters must be met. This information can be provided by your system administrator or service provider.
n SERVICE PROFILE IDENTIFIER (SPID)
A service profile for your Teleset that is recognized by the switch. Some switches support AutoSPID. If your switch supports AutoSPID,
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i2021 ISDN Teleset
the teleset will display the SPIDs for you. Simply choose the correct SPID. If the switch does not support AutoS PID, you will have to manually enter the SPID. Check with your service provider or system administrator for the correct information.
n DIRECTORY NUMBER
The telephone numbers appearing on your line.
n CALL APPEARANCE KEYS
These are configured at the switch and at your phone. You may have more than one Call Appearance of a Directory Number. Check with the system administrator or service provider for information and multiple Directory Numbers. With National 2 and 3 ISDN, many of the required settings can be automatically downloaded from the switch – see your system administrator or service provider for details.
n FEATURES
Conference, Drop, Transfer, Call Forwarding, and others may need to be programmed in the Teleset.
n SWITCH TYPE
The type of switch used by the service provider. The i2021 will operate with the Lucent Technologies 5ESS® (National ISDN), Nortel DMS-100® the Siemens EWSD
®,
and the AG Communications System
GTD-5®.
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i2021 ISDN Teleset
Installing the Logo Plate
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i2021 ISDN Teleset
Assembling the i2021
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i2021 ISDN Teleset
Softkeys
An understanding of softkey operation is required in order to install and operate the i2021 Teleset. Directly below the display are four softkeys, vertically­oriented to the display. The location of these keys corresponds to menu choices that appear directly above them in the LCD window. For example, pressing the softkey below the “clock” menu reveals the options for setting the time of day and date. They are called softkeys because their function changes according to the menu. In one menu a key may set the time, while in another menu the same key is used to choose a feature. This will become clearer as you begin using the softkeys. See the following example.
Example: Press the softkey under Directory — shown below by highlighting (bold type) the word “DIR” and highlighting the softkey below that menu item.
Pressing the Directory softkey brings up the second menu with additional choices. In our example we chose Search next — shown in bold type. The selected menu items are shown in bold type for emphasis. The softkey under Search is highlighted to indicate the chosen softkey.
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i2021 ISDN Teleset
NOTE: You may abort the Auto-Install by pressing the Menu
Choosing Search returns the next screen, assuming the Directory is empty.
Connecting THE i2021- AUTO -INSTALL
1. Assemble the i2021
NOTE: Make sure the logo plate is installed
2. Verify the PS1/PS2 switch located on the bottom of the Teleset is set correctly. See page 6 for further information on setting the PS1/PS2 switch.
3. Verify the Terminating Resistor (TR) switch is set correctly. See page 6 for further information on setting the TR switch.
4. Connect one end of the eight -pin mounting cord to the ISDN Line­In jack on the bottom of the Teleset. Connect the other end of the cord to the S/T jack on your NT1 or ISDN telephone wall jack.
5. Remove the protective film on the display.
6. Label and install the designation card
AUTO-INSTALL
The i2021 is equipped with an Auto-Install feature. The purpose of Auto­INSTALL is to ensure a complete and painless installation. In this mode, the i2021 will first detect the type of switch the i2021 is connected to, and then will attempt to Auto-SPID. The switch will automatically download the features. The i2021 will then step through each of its programming choices and give you the opportunity to make a selection. After you have made the selection press the “MORE” key to continue.
key at any time
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i2021 ISDN Teleset
NOTE: Auto-Install will only run when the i2021 is in the default
NOTE: You can abort the T-Wait countdown timer at any time by
NOTE: To default the i2021 press MENU and enter 91 from the
pressing the Speaker key or any touchtone keypad digit.
The Auto-Install programming choices are:
n Adjust Contrast – Select Yes or No. n SPID – If the switch supports Auto-SPID you will be prompted to
choose a SPID. If your switch does not support Auto-SPID, press the “Change” softkey and enter the SPID. After entering the SPID press “Save”.
n The Teleset will attempt to initialize. If there is a problem the
Teleset will prompt you to correct the SPID and/or switch type.
n The Teleset will download its configuration from the switch. If
Parameter Downloading is not available, you will be prompted to program the Teleset manually.
n Backlight – Select On, Off, or Dynamic. n Enter the Date and Time. n Adjust the Ring Pattern – Select Yes or No. n Set the 2 n Set Primary Call Appearances. n Set Priority Call Appearances. n Set Terminate Only Call Appearance. n Set an Intercom Key. n Set Speed Dial Keys. n Set the Alarm Clock. n Set a Password.
nd
ring Option – Select Continuous, Partial, or No Ring.
mode.
WARNING: DEFAULTING THE i2021 WILL ERASE ALL OF
dial keypad. Press the “YES” softkey to complete the default.
THE MEMORY.
AUTO-SWITCH
With Auto-Switch detection, the i2021 determines the type of switch to which you are connected. Should you decide to manually program the switch type, Auto-Switch detect will tell you if a different type of switch is found. You will then be given the opportunity to correct the switch type.
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i2021 ISDN Teleset
NOTE: If the SPID is not accepted for any reason - including the
NOTE: The last 2 digits of the SPID are known as the TID
AUTO-SPID
Auto-SPID is a National 2 and National 3 ISDN feature. Not all switch types and not all service providers support the Auto-SPID feature. If Auto­SPID is supported, follow the procedure shown below.
AUTO-SPID PROCEDURES
When the countdown timer stops, or is aborted, the Teleset automatically sends the Auto-SPID code to the switch. Upon receipt of the Auto-SPID code, the switch will download all of the SPID’s that are supported on that line.
If the switch supports Auto-SPID, the i2021 will display all of the SPIDs available on the line in the following format:
SPID being used at another location - the phone displays: “Invalid SPID,” and allows correction of the SPID.
If the SPID displayed is not the correct SPID for your application, press the Next key.
Pressing the Detail softkey will display the SPID, the Primary Directory Number, and the Bearer Services assigned to the SPID. The detail information will scroll across the top line of the display.
When the correct SPID is displayed, press the Select softkey to choose it.
(Terminal IDentifier). The i2021 automatically inserts the TID at the end of the SPID. The TID is displayed as part of the SPID.
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i2021 ISDN Teleset
NOTE: Your Teleset has a factory default setting of “AUTO”
AUTO-DOWNLOAD
After the SPID has been accepted by the switch, the i2021 will download the Call Appearance and Feature information from the switch. On completion of the download, the display will momentarily show the following and then continue with the Auto-Install.
Connecting the i2021- MANUAL-INSTALL
1. Assemble the i2021
NOTE: Make sure the logo plate is installed
2. Verify the PS1/PS2 switch located on the bottom of the Teleset is set correctly. See page 6 for further information on setting the PS1/PS2 switch.
3. Verify the Terminating Resistor (TR) switch is set correctly. See page 6 for further information on setting the TR switch.
4. Connect one end of the eight -pin mounting cord to the ISDN Line-In jack on the bottom of the Teleset. Connect the other end of the cord to the S/T jack on your NT1 or ISDN telephone wall jack.
5. Remove the protective film on the display.
6. Label and install the designation card
MANUALLY CHOOSING THE SWITCH TYPE
which adjusts for the switch type. An incorrect switch type results in a warning message from the Teleset. The correct switch, as detected by the Teleset, is displayed
as a prompt to change your switch selection.
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i2021 ISDN Teleset
To manually choose the switch type, press MENU, MORE, MORE, Config, Switch. The display will show the current selection and the choices available.
MANUALLY ENTERING THE SPID
1. Press MENU, MORE, MORE, Config, MORE, MORE, SPID.
2. Press Change if you want to edit the SPID. Pressing Change will not erase the displayed SPID until the new SPID is entered from the keypad. Press Clear if you want to erase the entire existing SPID. Press Bkspc, to erase SPID digits one at a time.
3. Up to twenty digits can be entered as the SPID. After entering the digits, press Save to enter into non-volatile memory. If an error is made use the Bkspc (backspace) key to edit. Enter the corrected digits and press Save . Press MENU to return to the idle screen.
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i2021 ISDN Teleset
NOTE: If the SPID is greater than 19 digits, an < will appear to
NOTE: If the Teleset detects a DMS-100® or the switch is
NOTE: If the Teleset has not linked with the switch, the display
When the SPID entry is complete, the Teleset must be programmed. The i2021Teleset can download the switch parameters, and/or can be manually programmed.
MANUAL SWITCH DOWNLOADING
Switch parameters may be downloaded from the switch to the Teleset over the ISDN line. A download can be requested up to three times in a five ­minute period. To download proceed as follows:
1. Press MENU, MORE, MORE, Config, MORE, MORE, and ReqParam/RunSPM (depending on the switch) in order. A message indicates a successful or failed download. If successful, the remainder of the setup parameters need not be entered. These setup characteristics include conference, drop, transfer and Call Appearances. You must enter these parameters manually if the download fails. Press MENU to return to the idle (power-up) screen.
MANUALLY PROGRAMMING CALL APPEARANCES
Take a look at the layout of the Line and Call Appearance keys. These (16) keys are located on the far-right hand side of the phone. The upper-left-hand
the left of the SPID digits. Use the volume control key to view the entire SPID.
programmed as a DMS-100®, the ReqParam softkey will be displayed as RunSPM.
will show “Layer 3 Not Initialized”, “Data Link Down” or “Line Not Ready”.
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