Nortel Networks i2004 User Manual

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Page 1

Meridian 1 and Succession Communication Server for Enterprise 1000

i2004 Internet Telephone User Guide

Page 2

Revision History

November 2002

June 2001

Standard 2.00. This document is up-issued to support Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 2.0.

Standard 1.00.

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i2004 Internet Telephone 6

i2004 Internet Telephone features ........................................................... 6

Telephone Controls 7

i2004 Internet Telephone display 11

Install your i2004 Internet Telephone 12

Your i2004 Telephone Option Menu 14

Adjust volume ..................................................................................... 15

Adjust Screen contrast.......................................................................... 17

Select a language ................................................................................ 18

Select Date/Time format....................................................................... 18

Display diagnostics.............................................................................. 19

Local Dialpad Tone.............................................................................. 19

Choose Ring type ................................................................................ 20

Enable Call timer ................................................................................. 20

Enable OnHook Default Path ................................................................ 21

Change Feature Key Label.................................................................... 21

Set Information.................................................................................... 23

Call features 24

Make a call 25

Make a call while on-hook ................................................................... 25

Make a call while off-hook ................................................................... 25

Use Handsfree calling .......................................................................... 26

Use the Corporate Directory ................................................................. 27

Use Predial ......................................................................................... 29

Use Auto Dial...................................................................................... 30

Activate Ring Again............................................................................. 31

Redial last number called ..................................................................... 32

Use Speed Call.................................................................................... 32

Make a System Speed Call................................................................... 33

Use Hot Line........................................................................................ 33

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Contents

Make an Intercom call.......................................................................... 34

Answer a call 35

While on an active call 36

Place a call on hold ............................................................................. 36

Transfer a call ..................................................................................... 36

Use Timed Reminder Recall................................................................... 37

Use Attendant Recall ............................................................................ 38

Use Call Park....................................................................................... 38

Record a Calling Party Number ............................................................ 40

Display incoming calls.......................................................................... 40

Trace a Malicious call .......................................................................... 41

Incoming calls 42

Activate Automatic Answerback............................................................ 42

Activate Call Pickup ............................................................................. 42

Use Call Waiting ................................................................................. 43

While you are away from your desk 45

Use Call Forward................................................................................. 45

Use Internal Call Forward..................................................................... 46

Use Remote Call Forward ..................................................................... 47

Secure your telephone.......................................................................... 48

Talk with more than one person 50

Use the Call Join feature....................................................................... 50

Set up a Conference call....................................................................... 50

Use the Conferee selectable display and disconnect feature..................... 51

Use Group Call ................................................................................... 52

Work without interruption 54

Activate Make Set Busy ........................................................................ 54

4 Draft 0.01

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Contents

Additional Call Features 55

Auto Dial Transfer Feature.................................................................... 55

Use the Buzz signal ............................................................................. 55

Use Call Page Connect to make an announcement ................................. 56

Use Centrex/Exchange Switchhook Flash .............................................. 56

Charge a call or Charge a Forced call .................................................. 57

Use Enhanced Override Feature ........................................................... 59

Use Forced Camp-on feature................................................................ 59

Override a busy signal......................................................................... 60

Use Privacy Release ............................................................................. 61

Use Radio Page................................................................................... 61

Use Voice Call..................................................................................... 63

Additional Features 64

Virtual Office ...................................................................................... 64

Succession Branch Office ..................................................................... 69

Hospitality features 71

Set Automatic Wake-Up....................................................................... 71

Activate Message Registration .............................................................. 73

Use Maid Identification ........................................................................ 74

Display Room Status ............................................................................ 75

Flexible Feature Codes (FFCs) 77

Terms you should know 78

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i2004 Internet Telephone

This document describes i2004 features and how to use the i2004 Internet Telephone. The i2004 Internet Telephone brings voice and data to the desktop by connecting directly to a LAN through an Ethernet connection.

Note 1: Not all features are available on all telephones. Consult your network administrator to verify which features are available for your use.

Note 2: In this guide, Programmable Line (DN)/Feature Keys (self-labeled) display beside the label. Soft Feature (self-labeled) keys display directly below the label.

i2004 Internet Telephone features

The i2004 Internet Telephone supports the following features:

• Twelve programmable feature keys: six (physical) Programmable Line

(DN)/ Feature Keys (self-labeled) and six lines/features accessed by pressing the shift key

• Four Soft Keys (self-labeled) providing access to ten features

• Large multi-field LCD display

• Shared LAN access with a PC through an 3-Port integrated switch.

• Wideband-compatible speakerphone

• Headset jack with On/Off key

• Volume control bar for adjusting ringer, speaker, handset, and headset

• Six specialized fixed keys: —Quit —Directory — Inbox (Message) —Shift — Services — Expand to PC

• Call processing fixed keys: —Hold — Goodbye — Handsfree —Mute

• Automatic IP address

• Hearing-aid compatibility

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Goodbye

Hold

Telephone Controls

Message Waiting Light/ Incoming Call Indicator

Programmable Line (DN)/ Feature Keys (self-labeled)

LCD Indicator

Soft Keys (Self Labeled)

Fixed Feature Keys

LED

Headset

Volume Control Bar Handsfree Key LED

Mute

i2004 Internet Telephone display

This section summarizes the display features of the i2004 Internet Telephone. The Idle display is shown in the figure below.

The i2004 telephone has three display areas:

• The upper display area is used for line and feature key status.

• The middle display area contains a single line information display

for items such as party and set information.

• The lower display area provides feature key labels.

Programmable

Line (DN)/ Feature Keys (Self-labeled)

Information display

Date/time display

Call party info

Feature Status info

Options info

Directories info

Soft Keys

(Self-labeled)

Navigation Keys

Supervisor Activity

MakeSetBusy Not Ready

2637 In-Calls

Jan 31 5:54pm

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Trans Conf Forward More...

553-9541

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Install your i2004 Internet Telephone

Connect the i2004 telephone components

CAUTION Damage to Equipment

Do not plug the i2004 Internet telephone into an ISDN connection. This results in severe damage to the i2004 telephone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.

The i2004 can connect directly to a network or share access to a LAN with a PC. Two ports, the Network Ethernet and the PC Ethernet, are located on the back of the telephone and enable connections to a LAN and a PC. Two CAT-5 cable lines are required when sharing a LAN with a PC.

1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone and the other end to the jack on the handset.

2. Choose one of the following connections:

a. For a telephone not sharing a LAN access with a PC,

connect one end of the CAT-5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon). The other end of the CAT-5 line cable plugs into the IP network..

b. For a telephone sharing a LAN access with a PC,

connect one end of the CAT-5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon) and the other end to the IP network. Insert a second CAT-5 line cable into the PC ethernet port located on the back of the telephone (identified with a PC icon) and the other end into the computer's Ethernet port.

3. Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN.

4. Thread the cord around the strain relief, retaining hook, and channel provided for a secure power connection.

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Install your i2004 Internet Telephone

5. Secure the telephone footstand to the telephone base. Use

the angle grip on the top back of the telephone to change position.

Rear view of i2004 Internet Telephone

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Your i2004 Telephone Option Menu

The i2004 Internet Telephone Services menu lists the following menus:

• The Telephone Option menu enables you or your Network

Administrator to configure telephone preferences.

• The Virtual Office Login and Tes t Lo cal M od e (for Branch Office)

menus are listed when an i2004 Internet Telephone class of service is set for Virtual Office and Branch Office.

The Telephone Option menu offers the following options:

Volume adjustment...

Contrast adjustment

Language...

Date/Time format...

OnHook Default Path

Call Timer

Note: The ellipses (...) appearing after the an option item indicate there is a sublist.

To use the Telephone Option Menu:

1. Press the Services key.

2. Using the Navigation keys to move up

Telephone Option

Select

3. Press the Select key.

Display diagnostics

Local Dialpad Tone

Ring type...

Change Feature key label

Set Information

and down through the Services Menu, highlight Telephone Option.

Language...

4. Use the Navigation keys to scroll

through the list of options that can be customized.

5. Highlight a feature to adjust (for

example, Language).

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Your i2004 Telephone Option Menu

Select

Quit

6. Press the Select key. The display

provides information required to adjust your selection.

7. Choose one of the following:

a. Press the Select key to save changes

and return to the Telephone Option menu.

b. Press the Quit key to keep existing

settings.

Adjust volume

After selecting Volume adjustment... from the Telephone Option menu, choose Ringer, Handset, or Handsfree for volume adjustment.

To ad ju st Ring er volu me:

Ringer

Lower

Higher

1. Select Ringer from the Vo lu me menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

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Your i2004 Telephone Option Menu

To adjust Handset listen volume:

Handset listen

Lower

Higher

To adjust the Handsfree listen volume:

Handsfree listen

Lower

Higher

1. Select Handset listen from the Volume

menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Teleph on e Option menu.

b. Press the Quit key to keep the

existing settings.

1. Select Handsfree listen from the

Vo lu me menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Teleph on e Option menu.

To adjust the Headset listen volume:

Headset listen

Lower

Higher

b. Press the Quit key to keep existing

settings.

1. Select Headset listen from the

Vo lu me menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Teleph on e Option menu.

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To adjust the Buzzer volume:

Your i2004 Telephone Option Menu

b. Press the Quit key to keep existing

settings.

Buzzer

Lower

Higher

1. Select Buzzer from the Vol um e menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

Adjust Screen contrast

The Screen contrast option enables adjustments to the telephone’s display contrast. After selecting Contrast Adjustment from the Telephone Option menu:

Lower

Higher

1. From the Contrast screen, press Lower

to decrease display contrast level,

Higher to increase display contrast

level.

2. Choose one of the following:

a. Press the Select key to save the

contrast level and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

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Your i2004 Telephone Option Menu

Select a language

The display is available in multiple languages. After selecting Language... from the

Teleph on e Option menu:

1. Using the Navigation keys, highlight

the desired language (for example, German [Deutsche]).

Deutsche

Select

2. Choose one of the following:

a. Press the Select key to save the

language and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

Select Date/Time format

There are several Date/Time formats. Formats are based on the 12-hour and the 24-hour clock. After selecting Date/Time format... from the Telep hone O ption menu:

1. Using the Navigation keys, highlight

the desired format. Sample formats appear on the upper right side of the display area.

2. Choose one of the following:

Select

a. Press the Select key to save the

format and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

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Your i2004 Telephone Option Menu

Display diagnostics

The Display diagnostics option tests the telephone’s display screen and indicator lights. After selecting Display Diagnostics from the Telephone Option menu:

1. Using the Navigation keys, scroll

through the list to view display capabilities.

2. Press the Quit key to return to the

Teleph on e Option menu.

Local Dialpad Tone

The Local Dialpad Tone option enables a pressed telephone dial key to produce Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. After selecting Local Dialpad Tone from the Telephone Option menu:

1. Using the Navigation keys, highlight

one of the following dial pad ring tones: a. None to disable all tones.

Select

b. Short Click to enable a single tone

for all keys.

c. DTMF to turn on a separate DTMF

tone for each key.

2. Choose one of the following:

a. Press the Select key to save the tone

selection and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

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Your i2004 Telephone Option Menu

Choose Ring type

The Ring type option sets the telephone’s ring tone. After selecting Ring Type... from the Telephone Option menu:

1. Using the Navigation keys, highlight

one of the ring types.

Ring type 3

Play

Select

2. Press the Play key to sample the ring

tone.

3. Choose one of the following:

a. Press the Select key to save the ring

type and return to the Telephone

Option menu.

b. Press the Quit key to keep existing

settings.

Enable Call timer

The Call timer measures how long you are on each call. After you select Call timer enable from the Telephone Option menu:

Off

1. From the Call timer screen, choose one

of the following:

a. To turn on the Call timer, press the

On key.

b. To turn off the Call timer, press the

Off key.

2. Choose one of the following:

a. Press the Select key to save the

changes and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

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Your i2004 Telephone Option Menu

handsf

Enable OnHook Default Path

When the set is on-hook, the OnHook Default Path option enables a Headset or a Handsfree connection. After selecting the OnHook Default Path from the

Teleph on e Option menu:

ree enable

headset enable

1. From the OnHook Default Path screen,

choose one of the following: a. Press the handsfree enable option. b. Press the headset enable option.

2. Choose one of the following:

Select

a. Press the Select key to save the

default path and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

Change Feature Key Label

The Change Feature Key Label option renames the label displayed next to each feature key or restores the default labels to the keys. After selecting Change Feature

Key Label from the Teleph one O ption menu, choose one of the following:

To Change the labels:

Select a Feature key

uit

Edit the Feature key labe <The new label displays here>

Select Delete Clear More.. Select Case Clear More.. Select Symbol/Text Clear More..

1. From the Change Feature Key Label screen, press Select key.

2. Press the Feature key that is being changed.

3. Enter the new information for the feature key label. To enter special characters, press the up navigation key.

If you enter a prime DN key, an

Note:

error message displays.

4. Press the Select key to save the changes and return to the Telephone Option menu.

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Your i2004 Telephone Option Menu

To restore the default labels: Choose one of the following:

1. To restore all default labels:

estore all key labels

estore one key label

a. From the Change Feature Key

Label screen, press Restore all key labels key.

b. Press Yes to change all feature keys

to default values.

Note: When Yes is selected and values are changed to the default values, you can not undo the change. Feature key labels are erased in the memory. The label settings must be re-entered.

2. To restore one selected label:

a. Press Restore one key label. b. Press Select.

c. Press a feature label key. d. Select Ye s to change the selected

feature label key to the default value.

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Your i2004 Telephone Option Menu

Set Information

The Set Information option displays the following set-specific information:

• IP address

• Hardware ID of the Internet Telephone

• Current firmware version

• TN programmed on set

• Node ID and IP address

• The Voice Gateway Media Card on which the Internet Telephone is

registered.

After selecting Set Information from the Tel ep hone Opt ion menu:

1. Using the Navigation keys, scroll through the list to view Set information.

2. Press the Quit key to return to the

Teleph on e Option menu.

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Call features

System administration is required for Call features. Contact your system

administrator to configure these features and codes on your telephone.

The Call features and Flexible Feature Codes (FFC) described in the following sections must be assigned to your telephone and supported by system software.

To access a feature, press a Feature key or enter a Flexible Feature Code. Note: Whenever “Lift the handset” appears in this guide, you can also press the

Headset or Handsfree button.

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Make a call

This section describes features associated with making a call. There are several ways to make a call from an i2004 telephone.

To make a call:

1. Do one of the following:

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Make a call while on-hook

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a. Press the Line (DN) key.

b. Lift the Handset.

c. Press the Handsfree key.

d. If a Headset is connected, press the

Headset key.

2. Dial the number.

1. Leave the Handset in the cradle.

2. Press a Line (DN) key.

3. Dial the number when dial tone sounds.

Make a call while off-hook

4. When the called party answers, lift the

Handset.

1. Lift the Handset.

2. Dial the number.

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Make a call

Use Handsfree calling

Handsfree calling enables you to use the built-in microphone and speaker instead of the handset. While on an active call, you can switch between Handset and Handsfree mode.

To answer a call in Handsfree mode:

Press the Handsfree key.

To discontinue a Handsfree call:

Press the Goodbye key.

To mute a Handsfree call:

1. Press the Mute key. The LED indicator

flashes.

To switch from Handsfree to Handset mode:

To switch from Handset mode to Handsfree mode:

2. Press the Mute key again to return to a

two-way handsfree conversation.

1. Lift the Handset.

2. Replace the Handset to end the call.

1. Press the Handsfree key.

2. Replace the Handset.

3. Press the Goodbye key to end the call.

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To use a Headset:

To switch from Handsfree to Headset:

Use the Corporate Directory

Make a call

1. Depending on the headset type and telephone, connect the Headset to the headset jack or the handset jack .

2. Press the Headset key. Note: Amplified and unamplified

headsets are compatible with the i2004 Internet Telephone.

3. Adjust your Headset volume by using

Volume adjustment... in the Telephone Option menu.

1. Connect the Headset and put the headset on.

2. Press the Headset key.

Use the Directory feature to view, select, and dial Corporate Directory numbers.

1. Press the Directory key to access Directory.

Corporate Directory

Select

2. Using the Navigation key, highlight a Directory from the list.

3. Press the Select key.

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Make a call

To search for a specific number:

1. When prompted, use the keypad to enter the desired name in the format, “Last, First”. To edit the entry, select from the following:

CASE

Dial

a. To toggle letters, use the 1-9 num-

ber keys.

b. For upper case letters, use the

second level of feature keys and press the Case key.

c. For special characters, use the up

and down Navigation keys (a

Choose key appears for selecting

the characters).

d. To remove the letter to the left of

the cursor, press the Delete key.

2. Press the Search key to find the desired name.

Note: A successful search displays the first match on the screen.

3. Choose one of the following: a. Press the Dial key to dial the result-

ing number.

b. If there is no match to the search

query, start a new search or change the information in the initial search.

To scroll to a specific number:

c. Press the Quit key to exit without

dialing.

1. Using the Navigation keys, scroll through the names in the Corporate Directory.

Note: To enable Card View (name, telephone number, and department name), use the Right key; use the Left key to return to List View after enabling.

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Make a call

Dial

2. Press the Dial key to dial the resulting

number. Note: If no DN number is associated

with the directory entry, the message “No number in directory”displays. If there is no available DN key, a “No available line”message is displayed.

After the message displays, select Done to return to List View or Card View.

Use Predial

The Predial feature enables you to enter, preview, and edit numbers before dialing.

To use Predial:

1. Without selecting a Line key, dial the

number.

2498

2. Press a Line key to dial the number.

3. Lift the Handset when the called party

answers or, if in Handsfree mode, begin to talk.

To edit a Predial number:

2498

1. Without selecting a Line key, dial the

number.

2. Use the Navigation keys to highlight

the numbers and re-enter new numbers.

3. Press a Line key to dial the number.

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Make a call

Use Auto Dial

The Auto Dial feature displays, stores, and automatically dials telephone numbers.

To use Auto Dial:

1. Lift the Handset.

AutoDial

To display Auto Dial number:

Display

AutoDial

To store an Auto Dial number:

AutoDial

2. Selecting an associated Auto Dial key from the upper display area, press to dial the number.

1. Press the Display key.

2. Selecting from the upper display area, press the configured Auto Dial key.

1. Without lifting the handset, press the appropriate Auto Dial key.

Note: The display screen displays the word "Autodial" next to the appropriate key.

2. Dial the telephone number (including access code) to be stored on the selected

Auto Dial key.

3. Press the Auto Dial key a second time to store the number on the selected key.

Note: Once a number has been stored, the word "Autodial" disappears, and the stored number displays.

4. Assign a label to the key (After assigning the label, the number disappears and only the label appears on the screen next to the key).

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Make a call

Activate Ring Again

Use the Ring Again feature if a busy tone sounds or when there is no answer after placing a call. Ring Again activates an audible tone notification that you receive when the person you tried calling is available or has used their telephone. Ring Again also automatically redials the number.

To use Ring Again:

1. Dial a number and receive a busy tone

or no answer.

RingAgn

To call a Ring Again party when you receive notification:

RingAgn

To Quit Ring Again before notification:

RingAgn

2. Choose one of the following:

a. Press the Ring Again key. b. Enter the Ring Again Activate

FFC.

1. After receiving the notification tone, lift

the Handset.

2. Press the Ring Again key to

automatically dial the number.

Choose one of the following:

a. Before hearing the notification

tone, press the Ring Again key a second time.

b. Enter the Ring Again Deactivate

FFC.

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Make a call

Redial last number called

The Last Number Redial feature automatically redials the last dialed number.

To use Last Number Redial:

Choose one of the following

1. To redial using the Handset:

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a. Lift the Handset. b. Press the Line (DN) key.

2. Without lifting the Handset, press the

Line (DN) key twice (the last number

dialed is automatically redialed).

Use Speed Call

By entering a one, two, or three digit code (0–999), use the Speed Call feature to store, edit, and automatically dial frequently-called telephone numbers.

To store a Speed Call number:

SpcCtlr

1. Press the Speed Call Controller key. The triangular icon flashes, indicating programming mode.

2. At the prompt:

a. Enter a one-, two-, or three-digit

code (0-999), and telephone number. (internal, external, or long-distance number).

SpcCtlr

b. If required, dial the access code.

3. Press the Speed Call Controller key again to save the code and number. The flashing icon turns off.

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To make a Speed Call:

Make a call

1. Lift the Handset.

SpcCtlr

2. Press the Speed Call Controller key.

3. Dial the Speed Call code to

automatically dial the number.

Make a System Speed Call

Use the System Speed Call feature to dial Speed Call codes that override all restrictions on a call.

To make a System Speed Call:

1. Lift the Handset.

SSucUsr SScCtl

2. Press the System Speed Call key or the

System Speed Call Controller

(SScCtl) key.

3. Dial the Speed Call code to

automatically dial the number.

Use Hot Line

Use the Hot Line feature to automatically dial a specific number. Other features, such as Call Redirection, can be added to Hot Line. Call Redirection redirects a Hot Line call to be answered only by a person.

To us e Hot Li ne :

HotLine

Press the Hot Line to automatically dial the number.

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Make a call

Make an Intercom call

Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member.

To make an Intercom call:

1. Lift the Handset.

Intercom

To answer an Intercom call while on a line other than your Intercom group line:

Intercom

2. Press the Intercom key.

3. Dial the one-digit or two-digit code for the desired intercom group member.

1. Press one of the following keys: a. The Hold key to put the current call

on hold.

b. The Goodbye key to end the call.

2. Press the Intercom key and begin to speak.

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Answer a call

Each incoming call causes the telephone to ring and the LCD indicator to flash.

To answer a call:

1. Choose one of the following:

a. Lift the Handset.

b. Press the Handfree button located

on the left side of the handset.

Note: The Handsfree feature may not be available on your telephone.

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c. Press the Line (DN) key beside the

LCD indicator as it flashes.

d. Press the Headset key if a headset

is connected to your telephone.

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While on an active call

This section describes features available during an active call.

Place a call on hold

Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call.

To place a call on hold:

Press the Hold key. The LCD indicator flashes beside the line on hold.

Note: If Automatic Hold is enabled, the active call is automatically put on hold when you answer the second call.

To retrieve a call on hold:

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Press the Line (DN) key beside the flashing LCD indicator.

Transfer a call

Use the Transfer feature to redirect a call to the appropriate person.

To use the Transfer feature to direct a call to a third party:

TRANSFER

1. Press the Tran sfer key. The other party is on hold and a dial tone sounds. The LCD indicator light flashes steadily.

2. Dial the DN number to which the call is transferred.

3. When that number rings or a person answers, press the Transf er key.

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To go back to the original call, if the transfer is incomplete:

While on an active call

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If the person called is not available, press the

Line (DN) key (next to the LCD indicator)

to reconnect to the original call.

Use Timed Reminder Recall

Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered.

To use Timed Reminder Recall:

TRANSFER

or b. Replace the Handset before the

1. Press the Transfer key. The call is put

on hold.

2. Dial the number to which the call is

being transferred.

3. Choose one of the following:

a. Press the Tr ansfer key again.

extension answers. This starts the recall timer.

If the transferred call is not answered, your telephone rings:

TRANSFER

Note: If the transfer is complete, the recall timer stops.

1. Lift the Handset to reconnect to the

original caller.

2. Choose one of the following:

a. Press the Tr ansfer key and repeat

the transfer (to a different DN).

b. If the transfer is picked up while

you are on the line, press the

Goodbye key to complete the

transfer.

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While on an active call

Use Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant.

To contact the attendant while on a call:

AttRcal

1. Press the Attendant Recall key and stay on the line until the attendant answers.

2. Press the Goodbye key. The caller remains connected to the attendant.

Use Call Park

Use the Call Park feature to hold temporarily (parked) and retrieve a call from any telephone. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks. A System Park Extension can be set to automatically park most calls.

To park a call on the System Park DN or your own DN:

Park Park

To park a call on a DN other than the System Park DN or your own DN:

Park

During an active call, press the Park key twice.

By default, the call is parked on your DN unless a System Park is enabled to automatically park calls on the system.

1. Press the Park key.

Park

2. Dial the DN where you want to park the call.

3. Press the Park key.

Page 39

To park a call using the SPRE code or FFC:

While on an active call

TRANSFER

To retrieve a parked call:

Park

Conf

1. Press the Tran sfer key or the

Conference key.

2. Dial the Call Park FFC.

3. To use an alternate DN from the System

Park DN or your own DN, dial the DN

where you want to park the call.

4. Press the Tran sfer key or the

Conference key.

1. Lift the Handset.

2. Press the Park key.

3. Dial the Call Park FFC.

4. Dial the DN where you parked the call.

Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant.

Page 40

While on an active call

Record a Calling Party Number

Use the Calling Party Number feature to record a caller’s number or charge a call to an account number for accounting purposes during an established call.

To record a caller’s number for accounting purposes:

CParty

1. Press the Call Party key to place the caller on hold. The Entered number displays.

2. Dial a charge account number or the caller’s number.

Note: For information on using the

Charge key, see “Charge a call or

Charge a Forced call” on page 57.

CParty

3. Press the Call Party key to return to the call.

Display incoming calls

Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress.

To view the information on an incoming call while on a call in progress:

Display

2498

1. Press the Display key.

2. Press the flashing Line (DN) key. The call waiting information displays.

Note: When used with other feature keys, the Display key displays information associated with those feature keys.

Page 41

While on an active call

Trace a Malicious call

Use the Malicious Call Trace feature to trace nuisance calls within your system.

To use Call Trace while on a call:

CallTrace

To use Call Trace without a Call Trace key:

TRANSFER

Conf

Press the Call Trace key.

1. Press the Tran sfer key or the

Conference key.

2. Dial the SPRE code followed by 83 or

dial the Call Trace FFC to automatically reconnect.

Page 42

Incoming calls

This section describes features that are used with incoming calls.

Activate Automatic Answerback

When the Automatic Answerback feature is active, your set automatically answers in handsfree mode after one ring; however, calls are not forwarded to the voice message service.

To activate Automatic Answerback:

AutoAns

To deactivate Automatic Answerback:

AutoAns

Press the Automatic Answerback key.

Press the Automatic Answerback key again.

Activate Call Pickup

Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group.

To answer a call in your own Call Pickup group:

1. Lift the Handset.

Pickup

To answer an incoming call in another Call Pickup group:

2. Press the Pickup key, or enter the

Pickup Ringing Number FFC.

1. Lift the Handset.

GrpPkp

2. Press the Group Pickup key or enter the Pickup Group FFC.

Page 43

To answer a call at a specific extension in any pickup group:

Incoming calls

3. Dial the pickup group number of the

ringing telephone.

1. Lift the Handset.

DNPickup

2. Press the DN Pickup key, or enter the

Pickup Directory Number FFC.

3. Dial the DN of the telephone that is

ringing (in your call pickup group).

If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key.

Use Call Waiting

Use the Call Waiting feature to alert you to an incoming call by producing a tone. It also puts the current call on hold, while you answer the new call.

To answer an incoming call while on another call:

1. When the incoming call tone sounds,

press the Hold key to put a current call on hold.

Note: If Automatic Hold is enabled, it is not necessary to press the Hold key.

CallWait

2. Press the Call Waiting key.

To return to the first telephone call:

1. Choose one of the following:

a. Press the Hold key to put the sec-

ond call on hold.

b. Press the Goodbye key to end the

second call.

Page 44

Incoming calls

2498

If you do not have a Call Waiting key:

2498

2. Press the Line (DN) key associated with the first call.

1. Press the Goodbye key to end the current call and answer the incoming call.

2. Press the Line (DN) key beside the flashing status icon to answer the incoming call.

Page 45

While you are away from your desk

This section describes features that are used when you are away from your desk.

Use Call Forward

Use the Call Forward feature to direct incoming calls to ring at another Line (DN). If the telephone is in the process of ringing, that call cannot be forwarded.

To forward your calls or change the forward number:

Forward

To Quit Call Forward:

Forward

To reinstate Call Forward to the same number:

Forward

1. Press the Forward key or lift the

Handset and enter the Call Forward All Calls Activate FFC.

2. Dial the DN where you want to forward

your calls.

3. Press the Forward key.

Press the Forward key or lift the

Handset and enter the Call Forward All Calls Deactivate FFC.

Press the Forward key twice.

Page 46

While you are away from your desk

Use Internal Call Forward

Use the Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded.

To forward internal calls:

IntForward

To Quit Internal Call Forward:

IntForward

To reinstate Call Forward to the same number:

IntForward

1. Press the Internal Call Forward key or lift the Handset and enter the Internal

Call Forward Activate FFC.

2. Dial the DN to which your internal calls will be forwarded.

3. Press the Internal Call Forward key.

Press the Internal Call Forward key or lift the Handset and enter the Internal

Call Forward Deactivate FFC.

Press the Internal Call Forward key twice.

Page 47

While you are away from your desk

Use Remote Call Forward

Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone.

To activate Remote Call Forward:

1. Lift the Handset.

2. If calling from a telephone outside the

system, dial your direct system access number and wait for dial tone.

3. Dial the Remote Call Forward

Activate FFC to activate the feature.

4. Dial your Station Control Password. A

dial tone sounds.

5. Choose one of the following:

a. Dial your DN.

b. To forward calls to the previous call

forward telephone number, press the # key. (Do not perform steps 6 and 7).

6. Dial the number to which calls are being

forwarded. If calls are forwarded to an invalid number, a fast busy signal sounds.

7. Press the # key.

Page 48

While you are away from your desk

To Quit Remote Call Forward:

1. Lift the Handset.

2. If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone.

3. Dial the Remote Call Forward

Deactivate FFC.

4. Dial your Station Control Password.

5. After hearing the dial tone, dial your DN.

6. Press the # key.

Secure your telephone

Use the Electronic Lock feature to prevent others from making calls from your telephone. The lock consists of a password that you can change.

To lock your telephone:

1. Lift the Handset.

2. Dial the Electronic Lock Activate

FFC.

3. Dial your Station Control Password.

4. Choose one of the following: a. If dialing locally, press the Good-

bye key.

b. If dialing remotely, dial your DN.

Page 49

To unlock your telephone:

To change your password (must be done from your telephone):

While you are away from your desk

1. Lift the Handset.

2. Dial the Electronic Lock Deactivate

FFC.

3. Dial your Station Control Password.

4. Choose one of the following:

a. If dialing locally, press the Good-

bye key.

b. If dialing FFC remotely, dial your

DN.

1. Lift the Handset.

2. Dial the Station Control Password

Change FFC.

3. Dial the current password for your

telephone.

4. Dial the new password.

5. Dial the new password again.

6. Press the Goodbye key.

Page 50

Talk with more than one person

This section describes features that enable conversations between more than two people.

Use the Call Join feature

Use the Call Join feature to connect calls to the current active call. This creates a conference between the two callers and yourself.

To connect a call on hold (on a different line) to your current call:

Conf

2498

Conf

1. Press the Conference key.

2. Press the Line key that has the number of the caller you want to connect to your current call.

3. Press the Conference key again to join the person on hold to your conversation.

Set up a Conference call

Use a Conference call for three (or six, depending on your telephone’s configuration) people, including yourself.

To set up a conference call:

Conf

1. While on a call, press the Conference key to place the party on hold. You receive dial tone.

2. Dial the number of the person you want to add to the conference call. You can talk privately to the person you are adding at this time.

Conf

3. Press the Conference key a second time to conference all parties together.

4. If necessary, repeat the procedure until four people are in the conference.

Page 51

If the person you attempt to add to the conference is unavailable:

Talk with more than one person

1. Press the Goodbye key.

2498

2. Press the Line (DN) key with the

flashing icon to return to your original call

Use the Conferee selectable display and disconnect feature

Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call.

To view active conferees:

ConfSelDsp

To disconnect a conferee:

1. While on a conference call, press the

Conferee Selectable Display key to

turn on the LCD indicator. Each key press changes the screen to show a different active conferee.

Note: This action has no effect on the display of other telephones involved in the conference.

2. Press the Goodbye key. If configured,

the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off.

ConfSelDsp

2498

1. While on a conference call, press the

Conferee Selectable Display key until

the conferee you want to disconnect appears on the screen.

2. Press the DN key on which the

conference call is established.

3. Choose one of the following:

a. For a single conferee, press the

Goodbye key. If configured, the Conference Count Display returns

an updated total count of conferees.

Page 52

Talk with more than one person

The LCD indicator turns off.

b. For multiple conferees, repeat steps

1 and 2 until all conferees are disconnected then press the

Goodbye key.

Use Group Call

Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer.

To call group members:

1. Lift the Handset.

GroupCall

2. Press the Group Call key or enter the

Group Call FFC.

The feature automatically calls all group members. The icon flashes until all members answer.

The telephone numbers of the group members appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily.

When a person in your group is on a conference call or another group call, they are not connected to your group call.

After everyone in the group has answered, only the person who made the group call can put the call on hold.

Page 53

To answer a Group Call:

To end a Group Call:

Talk with more than one person

Lift the Handset.

Note: About Notification Tones:

a. If you are on a call and receive three

10-second tones, this is the notification of a group call on your current extension.

b. If you are on a call on another line

on your telephone when a group call is made, you receive a long tone through the handset or speaker.

c. You do not receive notification of a

group call if you are already on a conference call or another group call.

Press the Goodbye key.

Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.

Page 54

Work without interruption

This section describes features that provide uninterrupted work time.

Activate Make Set Busy

Use the Make Set Busy feature to make your telephone appear busy to all callers.

To activate Make Set Busy:

MakeSetBsy

To deactivate Make Set Busy:

MakeSetBsy

Press the Make Set Busy key or lift the

Handset and enter the Make Set Busy Activate FFC.

Press the Make Set Busy key a second time to deactivate the feature or lift the

Handset and enter the Make Set Busy Deactivate FFC.

Page 55

Additional Call Features

Auto Dial Transfer Feature

Use the Auto Dial Transfer feature to transmit digits through your Auto Dial key to the central office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a CO that offers Centrex or exchange line-type features.

To use Auto Dial Transfer when picking up an incoming trunk call:

CentrexSHF

AutoDial

1. Press the Centrex Switchhook Flash

key and wait for interrupted dial tone.

2. Press the Auto Dial key to call the

number desired.

3. Press the Goodbye key to end the call.

Use the Buzz signal

Use the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones that are linked together enable one person to signal the other. The person signaled hears a buzz.

To buzz the telephone linked to your telephone:

Buzz

1. Press the Buzz key.

The telephone that links to your telephone, buzzes as long as you press the key.

2. When you are finished signaling, press

the Buzz key.

Page 56

Additional Call Features

Use Call Page Connect to make an announcement

Use the Call Page Connect feature to make an announcement over a paging system. Note: A Page key on an attendant console overrides and disconnects the telephones.

The telephones must re-access the page trunk.

To connect to Call Page:

1. Lift the Handset.

2. Dial the Page Trunk Access Code to complete the connection to the page system.

3. Make your announcement.

To disconnect Call Page:

4. Press the Goodbye key.

Use Centrex/Exchange Switchhook Flash

Use the Centrex/Exchange Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three-Way Calling.

To use Centrex/Exchange Line Switchhook Flash:

CentrexSHF

1. While in a call, press the

Centrex Switchhook Flash key.

A special dial tone sounds.

2. Dial the codes for your custom Centrex feature.

3. Press the Goodbye key to end the call.

Page 57

Additional Call Features

Charge a call or Charge a Forced call

Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls.

To charge a local or long-distance call to an account before you dial:

1. Lift the Handset.

Charge

To charge a call in progress:

TRANSFER

Conf

Charge

2498

2. Press the Charge key or dial the

Call Detail Recording FFC.

3. Dial the charge account number.

4. When the dial tone sounds, dial the

number.

1. Press the Tran sfer key or the

Conference key.

2. Press the Charge key or dial the

Call Detail Recording FFC.

3. Dial the charge account number.

4. Press the Line (DN) key to return to the

call.

Page 58

Additional Call Features

To charge a call to an account when you transfer a call:

TRANSFER

Charge

TRANSFER

To charge a call to an account when you add someone to a conference call:

Conf

1. Press the Tran sfer key. The call is on hold.

2. Press the Charge key or dial the

Call Detail Recording FFC.

3. Dial the charge account number.

4. After the dial tone, dial the number to where the call is to be transferred.

5. Press the Tran sfer key when you hear the telephone ring.

Note: You can talk privately to the person at the transfer number before you press the Transfer key.

1. Press the Conference key. The call is placed on hold.

Charge

Conf

2. Press the Account key or dial the

Call Detail Recording FFC.

3. Dial the charge account number.

4. Dial the number of the person you want to add to the conference.

5. Press the Conference key.

Page 59

Additional Call Features

Use Enhanced Override Feature

Use the Enhanced Override feature to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call (such as, placing a call on hold and calling another party).

To use Enhanced Override:

You are receiving a busy signal after dialing a telephone number.

Override

1. Press the Override key or enter the

Override FFC to initiate a Forced

Camp-on.

If either person on the call disconnects at this time, you receive an overflow (fast busy/engaged) signal.

Override

2. Press the Override key again or enter

the Override FFC again.

The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons remain connected.

To end the connection:

Press the Goodbye key.

Use Forced Camp-on feature

Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. Forced Camp-on in conjunction with Priority Override is referred to as Enhanced Override.

To use Forced Camp-on:

Override

You are receiving a busy signal after dialing a telephone number.

1. Press the Override key or enter the

Override FFC, to initiate a Forced Camp-on.

Page 60

Additional Call Features

To answer a call camped-on to your extension:

Override a busy signal

Note: The person you called receives a tone, and you receive a ring/ringback signal or busy/engaged signal, depending on the options chosen. You are now camped-on to the number you dialed.

2. When the person you called finishes their call, your telephone automatically dials the number. Both your telephone and their telephone rings.

When the telephone rings, lift the

Handset.

Note: You can program your telephone for either Camp-on or Call Waiting, but not both.

Use the Override feature to override a busy signal and interrupt another call.

To override a busy/engaged signal:

1. Dial a telephone number and receive a busy signal.

Override

2. Press the Override key, or enter the

Override FFC.

The people in the targeted call receive a tone for approximately one second. After Override joins you to their call a short tone repeats every sixteen seconds.

To end the connection:

Press the Goodbye key.

Page 61

Additional Call Features

Use Privacy Release

Use the Privacy Release feature to enable one or more people who share your DN to join a call.

To use Privacy Goodbye in an established state:

PrivRls

Press the Privacy Release key during a call. A person joins the call by pressing the shared number (DN) key on their telephone (Multiple Appearance DN feature).

Use Radio Page

Use an on-site Radio Page system feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any telephone.

To use Automatic Preselection (Meet -me page):

1. Lift the Handset.

2. Dial the Radio Paging Access FFC.

The page dial tone sounds.

3. Dial the number of the party you want to

page. After dialing, the ringback tone sounds.

Note: The paged person can use any telephone to enter a Radio Paging

Answer FFC, plus their own DN

number.

4. If your call goes unanswered for a preset

time period, after which a 15-second high pitched tone sounds followed by a silence, press the

Goodbye key or replace the Handset.

Page 62

Additional Call Features

To use Automatic Post selection:

The called party is either busy on the telephone or away from the desk.

To page the called party, there is no need to redial the number of the called party.

RadioPage

1. Press the Radio Page key. A special dial tone sounds.

2. Dial the Radio Paging Access FFC. The ringback tone sounds.

Note: The paged person can use any telephone to enter a Radio Paging

Answer FFC, plus their own DN

number.

3. If your call goes unanswered for a preset time period, after which a 15-second high pitched tone sounds followed by silence, then press the

Goodbye key or replace the Handset.

To answer a Radio Page: If you carry a Radio Pager, a page indicates

that someone dialed your Directory

Number (DN).

If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone.

1. Lift the Handset.

2. Dial the Radio Page Answer FFC. The paging tone sounds.

3. Dial your own DN to connect to the paging caller. If the caller hung up, a steady high pitched (Number Unavailable) tone sounds.

Page 63

Additional Call Features

Use Voice Call

Use the Voice Call feature to page another person or make an announcement through someone else’s telephone speaker.

To make a voice call:

1. Lift the Handset.

VoiceCall

To respond to a voice call:

2. Press the Voice Call key and make the

announcement.

3. Press the Goodbye key.

Your telephone rings once and the caller's voice transmits through your speaker. Lift the Handset.

Page 64

Additional Features

Virtual Office

When you are away from your office telephone, use the Virtual Office feature to transfer calls and features to another telephone.

When designated as the office telephone, the i2004 can be activated for Virtual Office by a i2050 or another i2004. When used as the remote telephone, the i2004 can activate an i2002 or i2004 for Virtual Office.

Virtual Office Login

To activate Virtual Office on your Office telephone from your Remote telephone:

Virtual Office Login

Select

Note: You cannot activate i2004 and i2050 telephones with an i2002 telephone.

1. Press the Services key to access the Services menu.

2. Using the Navigation key, highlight

Virtual Office Login.

3. Press the Select key. The display provides a prompt for the User ID.

4. Enter your DN with the access code. Note: This must be an ESN number.

5. Press the Select key to move to the password prompt.

6. Enter the home Station Control

Password (SCPW).

7. If the User ID is not found locally, “Locating Remote Server” appears on the screen.

Note: After three failed login attempts, you must wait one hour before attempting to login again.

Page 65

Additional Features

Virtual Office on your Remote Telephone

A successful login transfers all the features, time, date and tones to your remote telephone from your office telephone.

Logged on to i2004

Figure 1: Logged in using a i2004

Figure 2: Logged in using a i2050

A User information line displays the number on your i2004 or i2050 telephone.

Page 66

Additional Features

Virtual Office on your Office Telephone

. When activated for Virtual Office by a

remote telephone, your office telephone is logged out and is no longer operational.

A Logged Out screen is displayed on your telephone alerting you that it is being used for Virtual Office.

To regain operation of a telephone being used for Virtual Office:

Home

Virtual

Virtual Office Logout

To log out from your remote telephone:

Virtual Office Logout

To regain operation of your telephone being used for Virtual Office, choose one of the following:

1. To completely disconnect your office telephone from the remote telephone:

a. Press the Home key.

b. Enter your User ID and password

(this logs the office telephone back on to your office network).

2. To use your office telephone as the remote telephone for Virtual Office, press the Virtual key to login to another telephone.

1. Press the Services key to access the menu.

2. Using the Navigation keys, highlight

Virtual Office Logout.

Select

3. Press the Select key.

Page 67

Additional Features

Troubleshoot Virtua l Office

When using Virtual Office you may encounter error messages displayed on your screen. The following table lists error messages and actions to correct the causes.

Table 1: Troubleshoot Virtual Office

Displayed Message Probable Cause Actions

Busy, try again. Remote telephone is

active on a call.

ACD set to Login is logged in.

Make-Set-Busy is inactive on ACD set to log in.

Invalid ID (1) Incorrect User ID

entered.

User ID not in Gatekeeper database.

Invalid ID (2) Incorrect User ID

entered.

Locked from Login Failed to enter the correct

Station Control Password three times.

Wait for remote telephone to become idle and try again.

Log out ACD set from a queue before Virtual Office login to it from another telephone.

Set Make-Set-Busy active on ACD set to log in.

Enter correct User ID.

Notify local network administrator.

Enter correct User ID.

Wait one hour for the lock to clear automatically, or notify local network administrator to clear lock.

Permission Denied (3) Incorrect User ID

entered.

Remote telephone has no Station Control Password.

Retry with correct User ID.

Notify local network administrator.

Page 68

Additional Features

Table 1: Troubleshoot Virtual Office

Displayed Message Probable Cause Actions

Permission Denied (4) Incorrect User ID

entered.

Attempt to Login to a remote i2004 or i2050

Retry with correct User ID.

Go to an i2004 or i2050

telephone and try again. telephone from an i2002 telephone.

Permission Denied (5) Incorrect User ID

entered.

Remote telephone does not have VOUA Class of

Retry with correct User

ID.

Notify local network

administrator. Service.

Permission Denied (6) Incorrect User ID

entered.

Incorrect Station Control Password entered.

Retry with correct User

ID.

Select Retry, and try

again with the correct

Station Control

Password.

Server Unreachable (1) Network problem. Notify network

administrator if problem

persists.

Server Unreachable (2) Network problem. Notify network

administrator if problem

persists.

Page 69

Additional Features

Succession Branch Office

The Branch Office telephone can operate in Normal Mode or Local mode.

Normal Mode

The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode. After testing, you can return to Normal Mode by using the Resume Normal Mode command or by waiting for ten minutes.

Local Mode

If the WAN connection goes down the telephone loses communication with the Main Office TPS. It then registers with the Branch Office and receives telephone services from the Branch Office. When in Local Mode, the telephone displays "LOCAL MODE".

Test Local Mode

Use Test Local Mode to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an Internet Telephone on a Branch Office Controller. .

Test Local Mode

Select

1. Press the Services key to access the

Services menu.

2. Using the Navigation keys, highlight

Test Loc al Mode .

3. Press the Select key (The telephone

resets and registers to the Branch Office).

Page 70

Additional Features

Resume Normal Mode

Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality.

Note: If the Resume Normal Mode command is not performed after testing , the telephone automatically returns to Normal Mode in ten minutes.

1. Press the Services key to access the

Services menu.

Resume Normal Mode

2. Using the Navigation key, highlight

Resume Normal Mode.

Select

3. Press the Select key (the telephone

registers back to the Main Office).

Troubleshoot Branch Office

When using Branch Office you may see error messages on your screen. The following table lists error messages and corrective actions.

Table 2: Troubleshoot Branch Office

Display Message Probable Cause Actions

Local Mode Test Local mode. Press Services key and

select Resume Normal

Mode.

Network problem. Contact Local network

administrator if problem

persists.

Local Mode

Invalid ID (1)

Gatekeeper unable to find end point from Branch User ID.

Notify local network

administrator.

Local Mode

Invalid ID (2)

Branch User ID not found in any equipped TN.

Notify local network

administrator.

Page 71

Hospitality features

The hospitality features in this section are intended for hotel operations.

Set Automatic Wake-Up

Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the Meridian 1 to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.

To enter the time for an Automatic Wake-Up call:

1. Lift the Handset.

2. Dial the Automatic Wake-Up Request

FFC.

3. Dial the Automatic Wake-Up time in a

24-hour time format (hhmm). A tone sounds to confirm your entered time.

To Quit an Automatic Wake-Up call:

Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is

2145.

4. Press the Goodbye key.

1. Lift the Handset.

2. Dial the Automatic Wake-Up Quit

FFC.

3. Press the Goodbye key.

Page 72

Hospitality features

To verify the time for the Automatic Wake-Up call:

1. Lift the Handset.

2. Dial the Automatic Wake-Up Verify

FFC.

3. Dial the Automatic Wake-Up time in a

24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds.

Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is

2145.

4. Press the Goodbye key.

Page 73

Hospitality features

Activate Message Registration

Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls.

To read meters:

MsgReg

To change a meter:

MsgReg

To reset a meter to zero:

1. Press the Message Registration key.

2. Dial the room Directory Number (DN).

3. Press the Message Registration key

again.

1. Press the Message Registration key.

2. Dial the room DN number.

3. Dial the correct meter count.

4. Press the * key.

5. Press the Message Registration key

again.

MsgReg

1. Press the Message Registration key.

2. Dial the room Directory Number (DN).

3. Press the * key.

4. Press the Message Registration key

again.

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Hospitality features

Use Maid Identification

Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room.

To enter cleaning status:

RoomStatus

1. Press the Room Status key.

2. Dial the Directory Number (DN) for the room for which the cleaning status is being changed.

3. Dial one of the following cleaning status codes:

1 = Cleaning requested

= Cleaning in progress

2 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale

The interrupted dial tone sounds.

4. Press the * key.

5. Dial the Maid ID. If you dial the wrong

Maid ID, press the * key and redial the

ID.

RoomStatus

6. Press the Room Status key.

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Hospitality features

Display Room Status

The Room Status feature prints the status of a room using the Display Module.

To read the status of a room:

RoomStatus

1. Press the Room Status key.

2. Dial the Directory Number (DN) for the

room. The DN displays followed by a two-digit code.

a. The first digit indicates the occu-

pancy status:

0 = Room vacant 1 = Room occupied

b. The second digit indicates the

cleaning status of the room:

1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale

RoomStatus

3. Press the Room Status key.

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Hospitality features

To change the status of a room:

RoomStatus

1. Press the Room Status key.

2. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code.

a. The first digit indicates the

occupancy status:

0 = Room vacant 1 = Room occupied

b. The next digit indicates the cleaning

status of the room:

1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale

RoomStatus

3. Dial the status code for the room. A three-digit code appears. The first digit indicates the occupancy status, the second the old cleaning status, and the third the new status.

4. Press the Room Status key.

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Flexible Feature Codes (FFCs)

Use this table to keep track of the FFCs assigned by your system administrator.

Call Detail Recording Charge Account

Call Forward All Calls Activate

Call Forward All Calls Deactivate

Call Forward All Calls Verify Override

Internal Call Forward Activate

Internal Call Forward Deactivate

Remote Call Forward Activate

Remote Call Forward Deactivate

Park Call Ring Again Deactivate

Park Call Access Speed Call Controller

Pickup Ringing Number Speed Call User

Make Set Busy Activate

Make Set Busy Deactivate

Malicious Call Trace

Radio Paging

Radio Paging Access

Radio Paging Answer

Ring Again Activate

Pickup Group System Speed Call User

Pickup Directory Number Station Control Password Change

Electronic Lock Activate Automatic Wake-Up Activate

Electronic Lock Deactivate Automatic Wake-Up Deactivate

Group Call Automatic Wake-Up Verify

Page 78

Terms you should know

Attendant

A telephone operator in your organization.

Auto Dial

A telephone number programmed on the AutoDial key for one touch dialing.

Call party information

The display showing Call Party Name Display (CPND) information including the telephone number and name of the incoming call. The system must have CPND enabled.

Copy key

A Fixed key on the i2004 telephone that is reserved for future feature development. An audible non-working tone is generated along with a display message Service not available if this key is pressed.

Date/time display

Directory key

Directory Number (DN)

Expand to PC

Fastbusy

The current date and time when the telephone is in an idle state.

Enables access to the Corporate Directory.

A number consisting of one to seven digits for a telephone. Also known as an extension number.

A Fixed key on the i2004 telephone that is reserved for future feature development. An audible non-working tone is generated along with a display message Service not available if this key is pressed.

A signal given when all outgoing lines are busy.

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Feature display

FFCs

Fixed key

Flexible Feature Codes (FFCs)

Handsfree

Inbox (Message)

Terms you should know

An area that shows status information about the feature in use. It also displays the name and status of the active session.

See Flexible Feature Codes.

The hard labeled keys on your telephone.

Specialized codes entered using the dial pad that enable features, for example Automatic Wake-Up call.

A method of conversing with the party on the other end of the line without lifting your handset.

A Fixed key on the i2004 telephone that connects to your voice messaging system when the key is pressed.

Indicator

Information display

Information line

Interrupted dial tone

An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off.

Any display of call activity, lists, prompts, and status of calls. On the i2004 telephone this information area is a one-line by twenty-four characters. If the text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.

A one-line by twenty-four character area which displays date and time or application information.

A broken or pulsed dial tone, heard when you access some of the features on your telephone.

Page 80

Terms you should know

Meridian 1

More...

Off-hook

Paging tone

Primary Directory Number

An office communications system.

An option allowing access to the multiple layers of the Soft Feature keys. These keys are the four keys located directly below the display area.

Any line that is selected to either make a call or receive an incoming call. The term off-hook is applied, regardless of whether the end-user actually lifts up the handset, or presses a line key, or is automatically answered at the set, or a line is automatically selected for an outgoing call.

A special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone.

The main extension number on your telephone. It is referred to by the Primary Directory Number (PDN) key.

Private Line

A feature that can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line.

Programmable Line (DN) /Feature Keys (self-labeled)

The six keys located at the sides of the upper area of the display.

Quit key

A Fixed key on the i2004 telephone that is used to exit applications.

Page 81

Ringback/ring tone

A sound indicating that a call you have made is ringing at its destination.

Secondary Directory Number

A second incoming/outgoing line for your telephone.

Shared Directory Number

A DN (extension) that is shared by two or more persons.

Soft Keys (self-labeled)

A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. The layers are accessed through the More... key. These keys are also used to configure parameters in the Telephone Option menu.

Special dial tone

The three consecutive tones followed by dial tone that you hear when accessing telephone features.

Terms you should know

Status Messages

Succession Communication Server for Enterprise 1000

System or Switch

Switchhook

A message displayed to inform the user of important information. A right arrow appears if more than one Status Message is present. Examples of Status Messages include: Message Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring Again active, Ringer is OFF, and Line x Unavailable.

An office communications system.

Either Meridian 1 or Succession Communication Server for Enterprise 1000; your office communication system.

A button that the handset presses down, disconnecting your call when you replace the handset. The handset

Page 82

Terms you should know

User Interface

(when lifted) releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call.

In this User Guide, User Interface refers to the display screen that interacts with the end-user as a result of an action or event.

Page 83

Terms you should know

Page 84

Index

Attendant 78 Attendant Recall 38 Auto Dial 30, 78 Auto Dial Transfer 55 Automatic Answerback 42 Automatic Wake-Up 71

Buzz signal 55

Call Charge 40 Call Forward 45 Call Forward - Internal 46 Call Join 50 Call Page 56 Call Page Connect 56 Call Park 38 Call party information 78 Call Pickup 42 Call timer 21 Call Waiting 43 Camp-on, Forced 33 Centrex/Exchange Switchhook Flash 56 Change Feature Key Label 9, 21 Charge a call or Charge a Forced call 57 Conference call 50 Contrast Adjustment 9 Contrast adjustment 17 Copy Key 78 CSE 1000 81

Date/time format 9, 18, 78 Direct Inward System Access 48 Directory 8, 27 Directory Key 27, 78 Directory Number 78 Display 17, 18 Display Diagnostics 9, 19 Display incoming calls 40 Display Key 40 DN 78

Electronic Lock 48 Enhanced Override Feature 59

Fastbusy 78 Feature display 79 Fixed key 79 Flexible Feature Code (FFC) 42, 43, 45, 46,

47, 48, 52, 54, 59, 79

Forced Camp-on 33, 59

Goodbye Key 7, 26 Group Call 52

Handsfree 26, 79 Handsfree Button 26 Headset Key 7, 27 Hold 36

Page 85

Index

Hold Key 8 Hospitality features 71 Hot Line 33

i2004 Telephone display 11 Inbox (Message) 8, 79 Indicator status 79 Information display 79 Information line 79 Intercom call 34 Internal Call Forward 46 Interrupted dial tone 79

Join a call 50

Language 9, 18 Last Number Redial 32 Line (DN) Key 7 Local Dialpad Tone 9, 19

Maid Identification 74 Make Set Busy 54 Malicious call Trace 41 Meet - me page 61 Meridian One 80 Message Registration 73 More Key 9, 80 Mute 8, 26

Navigation Keys 8, 14

Off-hook 25, 80 On-hook 25 OnHook Default Path 9 On-hook dialing 29 Override 59, 60

Page Meet- me code 61 Paging tone 80 Password change 49 Predial Recall 29 Primary Directory Number 9, 80 Privacy Release 61 Private Line 80 Programmable Line (DN) / Feature Keys

(self-labeled)

9, 80

Quit Key 8, 80

Radio Page 61 Record a Caller’s Number 40 Redial last number called 32 Remote Call Forward 47 Ring Again 31 Ring Type 9, 20 Ringback/ring tone 60, 81 Room Status 75

Page 86

Index

Secondary Directory Number 81 Secure your telephone 48 Selectable Conferee display and

Disconnect

Services 14 Services key 9 Set Information 9, 23 Shared Directory Numbers 81 Shift 8 Soft Keys (self-labeled) 81 Speaker Key 8 Special dial tone 81 Speed Call 32 Speed Call, System 33 Station Control Password 48, 49 Status Messages 80, 81 Succession Branch Office 69 Succession Communication Server for

Enterprise 1000

Switchhook 81 System or Switch 81 System Speed Call 33

Telephone Option 9 Timed Reminder Recall 37 Transfer a call 36

Virtual Office 9, 64 Voice Call 63 Volume Adjustment 9, 15 Volume Control Bar 7

User Interface 80, 82

Page 87

Index

Page 88

Meridian 1 and Succession Communication Server for Enterprise 1000

i2004 Internet Telephone User Guide

Networks reserves the right to make changes in design or components as progress in engineering and manufacturing warrant. This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the radio interference regulations of the Industry Canada. These limits are designed to provide reasonable production against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which cast the user will be required to correct the interference at their own expense.

SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

Publication Number: P1002469 Document Release: Standard 2.00 Date: November 2002 Printed in Canada

Internet address

http://www.nortelnetworks.com

Nortel Networks i2004 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision History

Contents

i2004 Internet Telephone

i2004 Internet Telephone features

Telephone Controls

i2004 Internet Telephone display

Install your i2004 Internet Telephone

Your i2004 Telephone Option Menu

Adjust volume

Adjust Screen contrast

Select a language

Select Date/Time format

Display diagnostics

Local Dialpad Tone

Choose Ring type

Enable Call timer

Enable OnHook Default Path

Change Feature Key Label

Set Information

Call features

Make a call

Make a call while on-hook

Make a call while off-hook

Use Handsfree calling

Use the Corporate Directory

Use Predial

Use Auto Dial

Activate Ring Again

Redial last number called

Use Speed Call

Make a System Speed Call

Use Hot Line

Make an Intercom call

Answer a call

While on an active call

Place a call on hold

Transfer a call

Use Timed Reminder Recall

Use Attendant Recall

Use Call Park

Record a Calling Party Number

Display incoming calls

Trace a Malicious call

Incoming calls

Activate Automatic Answerback

Activate Call Pickup

Use Call Waiting

While you are away from your desk

Use Call Forward

Use Internal Call Forward

Use Remote Call Forward

Secure your telephone

Talk with more than one person

Use the Call Join feature

Set up a Conference call

Use the Conferee selectable display and disconnect feature

Use Group Call

Work without interruption

Activate Make Set Busy

Additional Call Features

Auto Dial Transfer Feature

Use the Buzz signal

Use Call Page Connect to make an announcement

Use Centrex/Exchange Switchhook Flash

Charge a call or Charge a Forced call

Use Enhanced Override Feature

Use Forced Camp-on feature

Override a busy signal

Use Privacy Release

Use Radio Page

Use Voice Call

Additional Features

Virtual Office

Succession Branch Office

Hospitality features

Set Automatic Wake-Up