Nortel Networks i2004 User Manual

Meridian 1 and Succession Communication Server for Enterprise 1000

i2004 Internet Telephone User Guide

Revision History

November 2002

June 2001

Standard 2.00. This document is up-issued to support Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 2.0.

Standard 1.00.

i2004 Internet Telephone 6

i2004 Internet Telephone features ........................................................... 6

Telephone Controls 7

i2004 Internet Telephone display 11

Install your i2004 Internet Telephone 12

Your i2004 Telephone Option Menu 14

Adjust volume ..................................................................................... 15

Adjust Screen contrast.......................................................................... 17

Select a language ................................................................................ 18

Select Date/Time format....................................................................... 18

Display diagnostics.............................................................................. 19

Local Dialpad Tone.............................................................................. 19

Choose Ring type ................................................................................ 20

Enable Call timer ................................................................................. 20

Enable OnHook Default Path ................................................................ 21

Change Feature Key Label.................................................................... 21

Set Information.................................................................................... 23

Call features 24

Make a call 25

Make a call while on-hook ................................................................... 25

Make a call while off-hook ................................................................... 25

Use Handsfree calling .......................................................................... 26

Use the Corporate Directory ................................................................. 27

Use Predial ......................................................................................... 29

Use Auto Dial...................................................................................... 30

Activate Ring Again............................................................................. 31

Redial last number called ..................................................................... 32

Use Speed Call.................................................................................... 32

Make a System Speed Call................................................................... 33

Use Hot Line........................................................................................ 33

Contents

Make an Intercom call.......................................................................... 34

Answer a call 35

While on an active call 36

Place a call on hold ............................................................................. 36

Transfer a call ..................................................................................... 36

Use Timed Reminder Recall................................................................... 37

Use Attendant Recall ............................................................................ 38

Use Call Park....................................................................................... 38

Record a Calling Party Number ............................................................ 40

Display incoming calls.......................................................................... 40

Trace a Malicious call .......................................................................... 41

Incoming calls 42

Activate Automatic Answerback............................................................ 42

Activate Call Pickup ............................................................................. 42

Use Call Waiting ................................................................................. 43

While you are away from your desk 45

Use Call Forward................................................................................. 45

Use Internal Call Forward..................................................................... 46

Use Remote Call Forward ..................................................................... 47

Secure your telephone.......................................................................... 48

Talk with more than one person 50

Use the Call Join feature....................................................................... 50

Set up a Conference call....................................................................... 50

Use the Conferee selectable display and disconnect feature..................... 51

Use Group Call ................................................................................... 52

Work without interruption 54

Activate Make Set Busy ........................................................................ 54

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Contents

Additional Call Features 55

Auto Dial Transfer Feature.................................................................... 55

Use the Buzz signal ............................................................................. 55

Use Call Page Connect to make an announcement ................................. 56

Use Centrex/Exchange Switchhook Flash .............................................. 56

Charge a call or Charge a Forced call .................................................. 57

Use Enhanced Override Feature ........................................................... 59

Use Forced Camp-on feature................................................................ 59

Override a busy signal......................................................................... 60

Use Privacy Release ............................................................................. 61

Use Radio Page................................................................................... 61

Use Voice Call..................................................................................... 63

Additional Features 64

Virtual Office ...................................................................................... 64

Succession Branch Office ..................................................................... 69

Hospitality features 71

Set Automatic Wake-Up....................................................................... 71

Activate Message Registration .............................................................. 73

Use Maid Identification ........................................................................ 74

Display Room Status ............................................................................ 75

Flexible Feature Codes (FFCs) 77

Terms you should know 78

i2004 Internet Telephone

This document describes i2004 features and how to use the i2004 Internet Telephone. The i2004 Internet Telephone brings voice and data to the desktop by connecting directly to a LAN through an Ethernet connection.

Note 1: Not all features are available on all telephones. Consult your network administrator to verify which features are available for your use.

Note 2: In this guide, Programmable Line (DN)/Feature Keys (self-labeled) display beside the label. Soft Feature (self-labeled) keys display directly below the label.

i2004 Internet Telephone features

The i2004 Internet Telephone supports the following features:

• Twelve programmable feature keys: six (physical) Programmable Line

(DN)/ Feature Keys (self-labeled) and six lines/features accessed by pressing the shift key

• Four Soft Keys (self-labeled) providing access to ten features

• Large multi-field LCD display

• Shared LAN access with a PC through an 3-Port integrated switch.

• Wideband-compatible speakerphone

• Headset jack with On/Off key

• Volume control bar for adjusting ringer, speaker, handset, and headset

• Six specialized fixed keys: —Quit —Directory — Inbox (Message) —Shift — Services — Expand to PC

• Call processing fixed keys: —Hold — Goodbye — Handsfree —Mute

• Automatic IP address

• Hearing-aid compatibility

Goodbye

Hold

Telephone Controls

Message Waiting Light/ Incoming Call Indicator

Programmable Line (DN)/ Feature Keys (self-labeled)

LCD Indicator

Soft Keys (Self Labeled)

Fixed Feature Keys

LED

Headset

Volume Control Bar Handsfree Key LED

Mute

i2004 Internet Telephone display

This section summarizes the display features of the i2004 Internet Telephone. The Idle display is shown in the figure below.

The i2004 telephone has three display areas:

• The upper display area is used for line and feature key status.

• The middle display area contains a single line information display

for items such as party and set information.

• The lower display area provides feature key labels.

Programmable

Line (DN)/ Feature Keys (Self-labeled)

Information display

Date/time display

Call party info

Feature Status info

Options info

Directories info

Soft Keys

(Self-labeled)

Navigation Keys

Supervisor Activity

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Install your i2004 Internet Telephone

Connect the i2004 telephone components

CAUTION Damage to Equipment

Do not plug the i2004 Internet telephone into an ISDN connection. This results in severe damage to the i2004 telephone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.

The i2004 can connect directly to a network or share access to a LAN with a PC. Two ports, the Network Ethernet and the PC Ethernet, are located on the back of the telephone and enable connections to a LAN and a PC. Two CAT-5 cable lines are required when sharing a LAN with a PC.

1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone and the other end to the jack on the handset.

2. Choose one of the following connections:

a. For a telephone not sharing a LAN access with a PC,

connect one end of the CAT-5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon). The other end of the CAT-5 line cable plugs into the IP network..

b. For a telephone sharing a LAN access with a PC,

connect one end of the CAT-5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon) and the other end to the IP network. Insert a second CAT-5 line cable into the PC ethernet port located on the back of the telephone (identified with a PC icon) and the other end into the computer's Ethernet port.

3. Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN.

4. Thread the cord around the strain relief, retaining hook, and channel provided for a secure power connection.

Install your i2004 Internet Telephone

5. Secure the telephone footstand to the telephone base. Use

the angle grip on the top back of the telephone to change position.

Rear view of i2004 Internet Telephone

Your i2004 Telephone Option Menu

The i2004 Internet Telephone Services menu lists the following menus:

• The Telephone Option menu enables you or your Network

Administrator to configure telephone preferences.

• The Virtual Office Login and Tes t Lo cal M od e (for Branch Office)

menus are listed when an i2004 Internet Telephone class of service is set for Virtual Office and Branch Office.

The Telephone Option menu offers the following options:

Volume adjustment...

Contrast adjustment

Language...

Date/Time format...

OnHook Default Path

Call Timer

Note: The ellipses (...) appearing after the an option item indicate there is a sublist.

To use the Telephone Option Menu:

1. Press the Services key.

2. Using the Navigation keys to move up

Telephone Option

Select

3. Press the Select key.

Display diagnostics

Local Dialpad Tone

Ring type...

Change Feature key label

Set Information

and down through the Services Menu, highlight Telephone Option.

Language...

4. Use the Navigation keys to scroll

through the list of options that can be customized.

5. Highlight a feature to adjust (for

example, Language).

Your i2004 Telephone Option Menu

Select

Quit

6. Press the Select key. The display

provides information required to adjust your selection.

7. Choose one of the following:

a. Press the Select key to save changes

and return to the Telephone Option menu.

b. Press the Quit key to keep existing

settings.

Adjust volume

After selecting Volume adjustment... from the Telephone Option menu, choose Ringer, Handset, or Handsfree for volume adjustment.

To ad ju st Ring er volu me:

Ringer

Lower

Higher

1. Select Ringer from the Vo lu me menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

Your i2004 Telephone Option Menu

To adjust Handset listen volume:

Handset listen

Lower

Higher

To adjust the Handsfree listen volume:

Handsfree listen

Lower

Higher

1. Select Handset listen from the Volume

menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Teleph on e Option menu.

b. Press the Quit key to keep the

existing settings.

1. Select Handsfree listen from the

Vo lu me menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Teleph on e Option menu.

To adjust the Headset listen volume:

Headset listen

Lower

Higher

b. Press the Quit key to keep existing

settings.

1. Select Headset listen from the

Vo lu me menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Teleph on e Option menu.

To adjust the Buzzer volume:

Your i2004 Telephone Option Menu

b. Press the Quit key to keep existing

settings.

Buzzer

Lower

Higher

1. Select Buzzer from the Vol um e menu.

2. Press Lower to decrease volume,

Higher to increase volume.

3. Choose one of the following:

a. Press the Select key to save the

volume level and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

Adjust Screen contrast

The Screen contrast option enables adjustments to the telephone’s display contrast. After selecting Contrast Adjustment from the Telephone Option menu:

Lower

Higher

1. From the Contrast screen, press Lower

to decrease display contrast level,

Higher to increase display contrast

level.

2. Choose one of the following:

a. Press the Select key to save the

contrast level and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

Your i2004 Telephone Option Menu

Select a language

The display is available in multiple languages. After selecting Language... from the

Teleph on e Option menu:

1. Using the Navigation keys, highlight

the desired language (for example, German [Deutsche]).

Deutsche

Select

2. Choose one of the following:

a. Press the Select key to save the

language and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

Select Date/Time format

There are several Date/Time formats. Formats are based on the 12-hour and the 24-hour clock. After selecting Date/Time format... from the Telep hone O ption menu:

1. Using the Navigation keys, highlight

the desired format. Sample formats appear on the upper right side of the display area.

2. Choose one of the following:

Select

a. Press the Select key to save the

format and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

Your i2004 Telephone Option Menu

Display diagnostics

The Display diagnostics option tests the telephone’s display screen and indicator lights. After selecting Display Diagnostics from the Telephone Option menu:

1. Using the Navigation keys, scroll

through the list to view display capabilities.

2. Press the Quit key to return to the

Teleph on e Option menu.

Local Dialpad Tone

The Local Dialpad Tone option enables a pressed telephone dial key to produce Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. After selecting Local Dialpad Tone from the Telephone Option menu:

1. Using the Navigation keys, highlight

one of the following dial pad ring tones: a. None to disable all tones.

Select

b. Short Click to enable a single tone

for all keys.

c. DTMF to turn on a separate DTMF

tone for each key.

2. Choose one of the following:

a. Press the Select key to save the tone

selection and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

Your i2004 Telephone Option Menu

Choose Ring type

The Ring type option sets the telephone’s ring tone. After selecting Ring Type... from the Telephone Option menu:

1. Using the Navigation keys, highlight

one of the ring types.

Ring type 3

Play

Select

2. Press the Play key to sample the ring

tone.

3. Choose one of the following:

a. Press the Select key to save the ring

type and return to the Telephone

Option menu.

b. Press the Quit key to keep existing

settings.

Enable Call timer

The Call timer measures how long you are on each call. After you select Call timer enable from the Telephone Option menu:

Off

1. From the Call timer screen, choose one

of the following:

a. To turn on the Call timer, press the

On key.

b. To turn off the Call timer, press the

Off key.

2. Choose one of the following:

a. Press the Select key to save the

changes and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

Your i2004 Telephone Option Menu

handsf

Enable OnHook Default Path

When the set is on-hook, the OnHook Default Path option enables a Headset or a Handsfree connection. After selecting the OnHook Default Path from the

Teleph on e Option menu:

ree enable

headset enable

1. From the OnHook Default Path screen,

choose one of the following: a. Press the handsfree enable option. b. Press the headset enable option.

2. Choose one of the following:

Select

a. Press the Select key to save the

default path and return to the

Teleph on e Option menu.

b. Press the Quit key to keep existing

settings.

Change Feature Key Label

The Change Feature Key Label option renames the label displayed next to each feature key or restores the default labels to the keys. After selecting Change Feature

Key Label from the Teleph one O ption menu, choose one of the following:

To Change the labels:

Select a Feature key

uit

Edit the Feature key labe <The new label displays here>

Select Delete Clear More.. Select Case Clear More.. Select Symbol/Text Clear More..

1. From the Change Feature Key Label screen, press Select key.

2. Press the Feature key that is being changed.

3. Enter the new information for the feature key label. To enter special characters, press the up navigation key.

If you enter a prime DN key, an

Note:

error message displays.

4. Press the Select key to save the changes and return to the Telephone Option menu.

Your i2004 Telephone Option Menu

To restore the default labels: Choose one of the following:

1. To restore all default labels:

estore all key labels

estore one key label

a. From the Change Feature Key

Label screen, press Restore all key labels key.

b. Press Yes to change all feature keys

to default values.

Note: When Yes is selected and values are changed to the default values, you can not undo the change. Feature key labels are erased in the memory. The label settings must be re-entered.

2. To restore one selected label:

a. Press Restore one key label. b. Press Select.

c. Press a feature label key. d. Select Ye s to change the selected

feature label key to the default value.

Your i2004 Telephone Option Menu

Set Information

The Set Information option displays the following set-specific information:

• IP address

• Hardware ID of the Internet Telephone

• Current firmware version

• TN programmed on set

• Node ID and IP address

• The Voice Gateway Media Card on which the Internet Telephone is

registered.

After selecting Set Information from the Tel ep hone Opt ion menu:

1. Using the Navigation keys, scroll through the list to view Set information.

2. Press the Quit key to return to the

Teleph on e Option menu.

Call features

System administration is required for Call features. Contact your system

administrator to configure these features and codes on your telephone.

The Call features and Flexible Feature Codes (FFC) described in the following sections must be assigned to your telephone and supported by system software.

To access a feature, press a Feature key or enter a Flexible Feature Code. Note: Whenever “Lift the handset” appears in this guide, you can also press the

Headset or Handsfree button.

Make a call

This section describes features associated with making a call. There are several ways to make a call from an i2004 telephone.

To make a call:

1. Do one of the following:

2498

Make a call while on-hook

2498

a. Press the Line (DN) key.

b. Lift the Handset.

c. Press the Handsfree key.

d. If a Headset is connected, press the

Headset key.

2. Dial the number.

1. Leave the Handset in the cradle.

2. Press a Line (DN) key.

3. Dial the number when dial tone sounds.

Make a call while off-hook

4. When the called party answers, lift the

Handset.

1. Lift the Handset.

2. Dial the number.

Make a call

Use Handsfree calling

Handsfree calling enables you to use the built-in microphone and speaker instead of the handset. While on an active call, you can switch between Handset and Handsfree mode.

To answer a call in Handsfree mode:

Press the Handsfree key.

To discontinue a Handsfree call:

Press the Goodbye key.

To mute a Handsfree call:

1. Press the Mute key. The LED indicator

flashes.

To switch from Handsfree to Handset mode:

To switch from Handset mode to Handsfree mode:

2. Press the Mute key again to return to a

two-way handsfree conversation.

1. Lift the Handset.

2. Replace the Handset to end the call.

1. Press the Handsfree key.

2. Replace the Handset.

3. Press the Goodbye key to end the call.

To use a Headset:

To switch from Handsfree to Headset:

Use the Corporate Directory

Make a call

1. Depending on the headset type and telephone, connect the Headset to the headset jack or the handset jack .

2. Press the Headset key. Note: Amplified and unamplified

headsets are compatible with the i2004 Internet Telephone.

3. Adjust your Headset volume by using

Volume adjustment... in the Telephone Option menu.

1. Connect the Headset and put the headset on.

2. Press the Headset key.

Use the Directory feature to view, select, and dial Corporate Directory numbers.

1. Press the Directory key to access Directory.

Corporate Directory

Select

2. Using the Navigation key, highlight a Directory from the list.

3. Press the Select key.

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