Nortel Networks Enterprise Edge Feature Programming Telephone User Manual
Enterprise Edge
Feature Programming
Telephone Guide
© 1999 Nortel Networks
P0908510 Issue 01
Contents
Chapter 1 Getting Started 13
Using this guide 13
Understanding programming 13
Before you start 14
What you’ll need to do programming 14
Understanding the telephone buttons 14
Using the buttons under the display 14
A map for working in programming 16
The M7410 Cordless Telephone (CT) 21
Starting and ending a session 21
Ending a session 21
Chapter 2 Frequent programming operations 23
Changing the time and date on the display 23
Adding or changing a system speed dial 23
Changing the name of a telephone 24
Changing the name of a line 25
Making changes to Call Forward No Answer 25
Change the number of times the telephone rings before it is forwarded
26
Making changes to Call Forward on Busy 26
Making Changes to Do Not Disturb on Busy 27
What would you like to do next? 28
Chapter 3 Answering calls 29
Answering incoming calls with Hunt Groups 29
Answering an incoming call 29
Line buttons 29
What line indicators mean 30
Rings you may hear 30
Answering calls at a prime telephone 30
Using a central answering position (CAP) module 31
Customizing your CAP module 31
Monitoring telephones with the CAP module 31
Release button 32
Hearing aid compatibility 32
Viewing information about a call on the display 32
Using Call Information for a particular call 32
Displaying Call Information before or after answering 33
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
4 Contents
Displaying Call Information for a call on hold 33
Making Call Display information appear automatically at a telephone
33
Changing which information is shown first about a call 34
Picking up a call ringing at another telephone 34
Answering any ringing telephone using Directed Pickup 34
Answering any ringing telephone using Group Pickup 35
Changing a telephone’s pickup group 35
Trunk Answer 36
Answering a call using Trunk Answer 36
Answer buttons 36
Creating a Conference Call 37
Disconnecting one party 37
Independently holding two calls 38
Putting a conference on hold 38
Removing yourself from a conference 39
Listening to a call as a group 39
Canceling Group Listening 40
Using Handsfree/Mute 40
Answering calls without lifting the receiver 40
Making calls without lifting the receiver 40
Muting Handsfree 41
Changing a regular call to handsfree 41
Changing a handsfree to a regular call 41
Using Handsfree 41
Changing Handsfree for a telephone 41
Handsfree Answerback 42
Turning Privacy on or off for a call 43
Creating a conference by releasing privacy 43
Making a call private 43
Checking call length using Call Duration Timer 43
Disconnecting by accident 44
Time 44
Chapter 4 Making calls 45
Choosing a line using a line button 46
Line pools 46
Using a line pool to make a call 47
Programming a memory button with a line pool feature code 47
Changing how you dial your calls 48
Using Standard dial 48
Using Automatic dial 48
Using Pre-dial 48
When the internal number you have called is busy 49
Priority Call 49
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Making a priority call 49
Giving a telephone the ability to make priority calls 49
Using Ring Again 50
Turning on Ring Again 50
Canceling Ring Again 50
Chapter 5 Time savers for making calls 51
Storing a number on a memory button for Autodial 51
Adding an autodial button 51
Choosing a line for Autodial 51
Using intercom as the line for Autodial 52
Using Last Number Redial 52
Preventing a telephone from using Last Number Redial 53
Using Speed Dial 53
Making a speed dial call 54
Changing and adding System Speed Dials 54
Adding or changing User Speed Dial 54
Using Saved Number Redial 55
Saving a number 55
Dialing a saved number 56
Preventing a telephone from using Saved Number Redial 56
Contents 5
Chapter 6 Handling many calls at once 57
Using Hold 57
Retrieving a held call 57
Holding automatically 57
Listening on hold 57
Holding a call exclusively 58
Using Call Queuing 58
Chapter 7 Transferring calls 59
Using the transfer feature 59
Transferring a call 59
Transferring external calls 59
Canceling a transfer 60
Using Camp-on 61
Parking a call 62
Retrieving a parked call 62
Using Call Park 62
Using Callback 64
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
6 Contents
Chapter 8 Forwarding your calls 65
Forwarding your calls to another telephone 65
Canceling Call Forward 65
Using Call Forward at your telephone 65
Overriding Call Forward 66
Changing the automatic Call Forward settings for a telephone 66
Changing Forward no answer 66
Changing the delay before a call is forwarded 66
Forward on busy 67
DND on Busy 67
Call Forward and voice mail 67
Line Redirection 68
Turning on Line Redirection 68
Canceling Line Redirection 69
Allowing a telephone to redirect calls 69
Turning the redirect ring for a telephone on or off 70
How Line Redirection is different from Call Forward 71
Using Line Redirection 72
Chapter 9 Communicating in the office 73
Paging 73
Making a page announcement 73
Activating and deactivating the ability to page 73
Creating page zones 74
Using Page with external paging equipment 75
Sending messages 75
Sending a message 76
Canceling a message you have sent 76
Viewing your messages 77
Replying to a message 77
Replying to a message using an analog telephone connected to an
ASM 77
Removing items from your message list 78
Removing items from your message list using an analog telephone
connected to an ASM 78
Viewing messages you have sent 79
Using Voice Call 80
Making a Voice Call 80
Muting Voice Call tones 80
Answering a Voice Call without touching your telephone 80
Preventing Voice Calls to your telephone using Voice Call Deny 81
Canceling Voice Call Deny 81
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Chapter 10 Tracking your incoming calls 83
Using Call Log 83
Call Log options 84
Logging a call manually 84
Deleting old log items 84
Viewing your Call Log 84
Viewing a Call Log item 85
Erasing log items 85
Making a call using Call Log 85
Creating a password to your Call Log 86
Changing your Call Log password 86
Deleting an assigned password 86
Programming a telephone to log calls automatically 86
Using voice mail 88
Chapter 11 Customizing your telephone 89
Finding out what a button does using Button Inquiry 89
Making the display darker or lighter using Contrast adjustment 89
Changing the language on the display 90
English 90
French 90
Spanish 90
Programming a feature code onto a memory button 90
Programming feature buttons 90
Erasing a feature button 91
Applying button cap labels 92
Types of button caps 92
Identifying the telephones 92
Enterprise Edge default button assignments 93
Rules of default button assignment 93
M7310 telephone button defaults 94
M7324 telephone button defaults 95
M7100 telephone button defaults 95
Moving line buttons 95
Changing the type of ring 96
Adjusting the Ring volume 96
Hiding the message or calls indication 97
Restoring the messages and calls indication 97
Contents 7
Chapter 12 User preferences 99
Using User preferences 99
Changing button programming 99
Changing User Speed Dial 100
Changing Call Log options 100
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
8 Contents
Changing how calls are dialed 100
Changing the language used on the display 100
Making the display lighter or darker 100
Changing the telephone’s ring 100
Chapter 13 Programming Hunt Groups 101
Adding or removing members from a group 102
Moving members of a group 102
Assigning or unassigning lines to a group 103
Setting the distribution mode 103
Setting the hunt delay 104
Programming busy line setting 104
Programming the queue time-out 105
Programming the overflow set 105
Setting the name 105
Chapter 14 Telephone features 107
Installing Enterprise Edge telephones 107
Naming a telephone or a line 108
Moving telephones 109
Stopping calls from ringing at your telephone using Do Not Disturb
(DND) 109
Stopping calls 109
Refusing to answer a call 109
Canceling Do Not Disturb 109
Using Do Not Disturb 110
Using Background Music 110
Turning Background Music off 110
Chapter 15 ISDN PRI 111
Benefits 111
ISDN PRI features 111
Network Name Display for PRI 111
Name and number blocking for PRI 112
Emergency 911 Dialing 112
2-way DID 112
Call by Call service selection for PRI 113
Dialing Plan and PRI 113
Service provider features 114
Call Forward 114
Canceling Call Forward 114
Calling the number your calls are forwarded to 114
Automatic Call Back 114
Automatic Recall 115
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
ISDN applications for PRI 115
Videoconferencing and video telephony 115
Desktop conferencing 115
File transfer 115
Telecommuting 115
Group 4 fax 115
Remote LAN access 115
Leased line backup 115
LAN to LAN bridging 116
Internet and database access 116
Chapter 16 Using System features 117
Using alternate or scheduled services 117
Preventing certain calls from being made 117
Making additional telephones ring 117
Changing the lines used by outgoing calls 117
Turning Services on and off 117
An example of how to turn on a Service manually 118
Turning Services on and off using feature codes 119
Viewing the active Services from a two-line display telephone 119
Viewing the active Services from a one-line display telephone 120
User passwords 121
Registration password 121
Clearing a Call Log password 121
Using special telephones 121
Direct-dial 121
Changing the direct-dial telephone assignments 122
Hotline 122
Bypassing a Hotline 122
Making a telephone a hotline telephone 123
Control telephone 123
Using Set lock 123
Changing Set Lock programming for a telephone 124
Using an auxiliary ringer 124
Turning the auxiliary ringer for a telephone on or off 124
Using Host System dialing signals 125
Link 125
Preventing a telephone from using Link 125
Pause 126
Long Tones 126
Programmed Release 126
Run/Stop 127
Wait for Dial Tone 127
Using pulse dialing for a call 127
Using your Enterprise Edge system from an external location 127
Contents 9
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
10 Contents
Controlling access to your Enterprise Edge system 128
Direct inward system access (DISA) 128
Class of Service (COS) 128
Maintaining security 129
Accessing Enterprise Edge remotely over the public network 129
Tones 129
Using Class of Service (COS) passwords 130
Changing your Class of Service 130
Chapter 17 General System features 131
Pulse or tone dialing 131
Disconnect supervision 131
Hunt Groups 131
Internal numbers 131
Line assignment 131
Target line 132
Line pools 132
Overflow call routing 132
M7100 telephone 133
Memory buttons 133
One-line display 133
Prime line 134
Private lines 134
Volume bar 134
Wall mounting 134
Chapter 18 Companion Features 135
Programming Companion Wireless 135
Registration password 135
Portable telephone programming 136
Radio data 137
Registering individual portables 139
System programming 139
Twinning between portables and Enterprise Edge wireline telephones
140
Using your portable telephone 141
Using Enterprise Edge features 142
Using new features 143
Supporting additional features for portables 144
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Chapter 19 Troubleshooting 145
Using the alarm telephone 145
Reporting and recording alarm codes 145
Testing the telephone 145
Testing the telephone display 146
Testing the telephone buttons 146
Testing the speaker in the telephone handset 146
Testing the telephone headset 147
Testing the telephone speaker 147
Testing the power supply to a telephone 147
Chapter 20 Common feature displays 149
Chapter 21 Appendix A: Feature Codes 153
Chapter 22 Index 159
Contents 11
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
12 Contents
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Getting Started
Your Enterprise Edge telephone system has many powerful features that can be
customized to keep up with changes in your workplace.
Using this guide
This guide provides information for programming system features such as Call
Forward on Busy, Call Forward No Answer, and Hunt Groups, to name just a few.
It also contains information on personal programming, which is done from the
user’s telephone set, such as personal speed dials, transferring a call, and so on.
The chapter Frequent programming operations on page 23 contains step-by-step
instructions on changing the time and date, deciding how many rings it takes before
a call is forwarded and other day-to-day programming. Once you understand these
basic steps, you can move on to the many other features described in the other
chapters of the guide.
Emergency 911 Dialing
Emergency 911 Dialing is the capability to access a public emergency response
system by dialing the digits “9-1-1”
1
Emergency 911 Dialing
State and local requirements for support of Emergency 911 Dialing service by
Customer Premises Equipment vary. Consult your local telecommunications
service provider regarding compliance with applicable laws and regulations.
Understanding programming
When your system is installed, you may program it to work with your telephone
lines, with your private network, if you have one, and with optional equipment.
Programming allows you to customize the system for your office.
You may want to further customize your system. For example, you can change how
some features work, or adapt the system to changes in your office. Programming
allows you to change settings that need to be updated regularly because of staff
turnover or new business contacts. You can also assign features and program
buttons on individual telephones.
There are three ways to customize and maintain your Enterprise Edge system:
• Installer programming deals mostly with how the system interacts with lines,
telephones, and other equipment.
• Administrative programming changes how features work for the system, such
as Call Forward No Answer. For example, you may want to program this to
direct unanswered calls to a voice mail system.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
14 Getting Started
• Personal programming is available to anyone through the Feature button on
their Enterprise Edge telephone. It allows individuals to change how their
telephone works to suit themselves.
Before you start
Before you begin programming, plan what changes you want to make. Record the
changes so that you have the information at hand. For example, if you are going to
program system speed dial numbers, create a record so that you have all the
numbers and codes handy once you start programming.
What you’ll need to do programming
Personal programming is done right on your telephone by pressing the ƒ
button followed by an activation code. For your convenience, a summary of all the
Feature button programming is provided in Appendix A.
Administrative programming is done using the Unified Manager. The Unified
Manager is the tool used to program settings for the Enterprise Edge telephony
features, as well as settings for individual telephones and external lines. Multiple
levels of programming are accessible through the Unified Manager. You access the
Enterprise Edge Unified Manager from your web browser. For more information
about navigation and making selections using the Unified Manager, see the
Enterprise Edge Programming Operations Guide.
Understanding the telephone buttons
Take a few minutes to study the telephone buttons. The M7324 is different from the
M7310 and M7208 in two ways: it does not have dual memory buttons (item 5) or
a shift button (item 6).
Using the buttons under the display
The three display buttons are used for telephone features but what each button does
depends on what the display shows. Some display instructions that you may see
when making changes on the system are OK, CHANGE or COPY. In this guide, display
button instructions are underlined.
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
M7310 M7324
Getting Started 15
9
7
8
1
4
Display eps Dec. 12
5
2
4
6
3
Display buttons
display button
1
Dial pad Used for dialing numbers when you are making calls.
2
Display Shows instructions for everyday calling as well as for
3
Display buttons Have a variety of uses. Th e current use is shown on the
4
Memory buttons Dial a number or feature code stored on the button.
5
Dual memory buttons Can store two num bers or feat ure codes (used with th e
6
Shift button Press the shift button before a dual memory button to
7
Feature button Allows you to enter a feature code while using or
8
Hold button Puts an active call on hold.
9
Release but ton Hangs up an active call or ends programming.
It’s also used for entering numbers and letters when
you’re programming.
programming.
display above each button.
shift button).
activate the second number or feature code stored on
a dual memory button.
programming the telephone.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
16 Getting Started
A map for working in programming
The programming maps on the following two pages show the Enterprise Edge
programming levels. For additional programming information, refer to the
Enterprise Edge Programming Operations Guide.
The Unified Manager is used to:
• show and hide headings, subheadings and settings by expanding and collapsing
the levels of the list
• add or delete items
• change settings by selecting options and entering information
• access dialog boxes
• accessing menu items
• view programming upgrades take effect by refreshing the Unified Manager list
Changes made with the Unified Manager tool become part of current Enterprise
Edge programming as soon as you:
• click Save or press ENTER
• click an item in the window other than the setting you just changed (it is no
longer selected)
• click an item from a list of options
Programming changes are immediate and cannot be undone. If you make a mistake
when programming, you will have to reenter the original programming.
The window for the Unified Manager is split into two parts (panes). The list of
programming headings is on the left pane and attributes are displayed on the right
pane.
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Detailed programming map showing settings
Getting Started 17
Terminals & Sets
DN 221-528
Line access
Line Pool A
Prime line
Intercom keys
OLI #
Line assignment
Line pool access
Answer DNs
Capabilities
DND on busy
Handsfree
HF answerback
Pickup group
Page zone
Paging
Direct dial
Priority call
Aux ringer
Allow redirect
Redirect ring
Call forward
Fwd no answer to
Fwd no answer delay
Fwd on busy to
Hotline
Type
ATA settings
ATA answer ti mer
ATA use
Msg indicate
Name
Lines
Line 001-364
Name
Trunk/line da ta
Trunk type
Line type
Dial mode
Received number
If busy
Prime set
CLID set
Auto privacy
Trunk mode
Answer mode
Answer with DISA
Link at CO
Use auxiliary ringer
Full autohold
Loss package
Signalling
ANI number
DNIS number
Restrictions
Line restrictions
Remote restrictions
Telco features
Voice message center
Center 1 - 5
User preferences
Model
Button programming
User speed dial
Call log options
Dialing options
Language
Display contrast
Ring type
Restrictions
Set restrictions
Set lock
Allow last number
Allow saved number
Allow link
Schedules
Line/set restrictions
Terminals & Sets
Telco features
First display
Auto called ID
Set log space
Available log space
Feature assignment
Line xxx
Call log set
Vmsg set
(cont’d)
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
18 Getting Started
Detailed programming map (cont’d)
Services
Ringing service
Ring groups
Ring group 001-100
Sets
Schedule
Night
Service setting
Trunk answer
Extra dial set
Line settings
Evening
Lunch
Sched 4
Sched 5
Sched 6
Restriction service
Night
Service setting
Evening
Lunch
Sched 4
Sched 5
Sched 6
Routing service
Private DN length
Dialing timeout
Routes
Route 000
External #
Use pool
Destination codes
xx
Schedules
Public DN lengths
Schedules
Night
Service setting
Evening
Lunch
Sched 4
Sched 5
Sched 6
DN xxx
s
Line xxx
Ring group
Aux ringer
Restriction filters
Filter 00-99
Restrictions
Restriction 01
Services
Common s e tt i ngs
Control sets
For lines
Lines 001-364
For sets
DN 221-528
Schedule names
Schedule 0-6
Schedule times
Monday-Sunday
Schedules
Overrides
Override 001
(cont’d)
Night
Evening
Lunch
Sched 4
Sched 5
Sched 6
Digits
Digits
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Detailed programming map (cont’d)
Getting Started 19
System speed dial
Speed dial 01-70
External #
Passwords
COS passwords
COS 00-99
Password
User filter
Line filter
Remote package
Call log passwords
DN xxx
Password
Registration password
Password
Time and date
yyyyMMddHHmmss
Hunt groups
Hunt groups 01-30
Mode
Hunt delay
If busy
Queue time-out
Overflow
Name
Members
Member xxx
DN
Appearance type
Line assignment
Line xxx
Companion
Registration
Radio data
Registration enabled
Credits available
Portable DNs
DN xxx
DN status
System LID
Re-evaluation
Status
Radios
Radio xxxx
Radio
Cell assignment
Antenna type
Cells
Cell 01
Cell radios
Cell neighbours
Cell radio neighbours
Telco features
Voice message center numbers
Center 1 - 5
External #
ONN blocking
Tone
Pulse
Software keys
System ID
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
20 Getting Started
Detailed programming map (cont’d)
General settings
Business name
Feature settings
Background music
On hold
Receiver volume
Camp timeout
Park timeout
Park mode
Transfer callback timeout
DRT to prime
DRT delay
Held line reminder
HLR delay
Directed pickup
Page tone
Page timeout
Daylight savings time
Auto time and date
Host delay
Link time
Alarm set
Set relocation
Message reply enhancement
Anskey
Call log space
Direct Dial
Set 1-5
Type
Internal #
External #
Facility
CAP assignment
CAP 1-5
CAP set
General settings
Remote access
Remote access packages
Package 00
Remote page
Remote line access
Line 001-364
Use remote package
Change DN type
DN type
DN lengths
Received # length
DN length
Release reasons
(cont’d)
Access codes
Park prefix
External code
Direct dial digit
Auto DN
DISA DN
Private access code
Line pool codes
Pool A-O
Access code
Carrier codes
Prefix xxx
Code prefix
ID length
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Getting Started 21
The M7410 Cordless Telephone (CT)
The M7410 CT allows you to move freely around your workspace and still have full
access to all your Enterprise Edge system features.
The effective operating radio range in your facility will be dependent upon building
construction and the internal layout of the facility. Typically, a dense office
environment will yield an effective operating radio range of 125 to 150 feet.
Operating radio ranges will be enhanced in more open office environments.
Note: Note: Up to 15 M7410 CT users can be accommodated on one Enterprise
Edge system.
The M7410 CT uses advanced digital technology to provide a quality audio path
over a 900 MHz radio link. Establishing calls over a radio link are comparable to
wire line communications but expect small delays when the handset is brought into
service from an on-hook position.
The M7410 CT mixes voice and data communications paths together, making it
very difficult for anyone to tune in and eavesdrop on conversations. The M7410 CT
is equipped with automatic channel scanning capabilities. The M7410 CT
automatically searches for a new channel when interference is detected.
Starting and ending a session
To start a programming session, double-click the Unified Manager icon.
Ending a session
Simply click Close in the browser window.
Record any changes you make in programming. This way if there is a problem with
the system, maintaining a history of the changes you have made facilitates
troubleshooting. Remember to inform people in your office of any changes you
have made that affect them, such as changes to system speed dial codes or changes
to the number of rings before an unanswered telephone is forwarded.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
22 Getting Started
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Frequent programming operations
The following sections highlight the most frequently used programming operations.
You need to start a Unified Manager session to program these features. See Getting
Started on page 13 for more information.
Changing the time and date on the display
2
Passwords
Time & Date
General settings
Note: When you change the clock settings in the Unified Manager, you are
changing the clock settings for telephony services. This does not change the
clock setting on the Enterprise Edge server.
1. Select Time & Date.
2. Set the attributes for the year, month, day, hour, minutes, and seconds.
The clock controls the schedules used for services such
as ringing and routing. After a power failure, the clock
is behind by the length of time power was lost. For
example, if the power is out for two minutes, the clock
is two minutes behind.
Adding or changing a system speed dial
Services
System Speed Dial
Passwords
You program a speed dial on your Enterprise Edge so
that anyone in your office can dial a frequently-used
number using a two-digit code. Examples of system
speed dials might include telephone numbers of
regional sales offices within your organization or key
customers that you call frequently.
To change a speed dial that already exists, follow the same steps as if you are
creating a new system speed dial. The new programming overwrites the previous
number and settings.
If you are creating a system speed dial for the first time you will need to choose the
type of facility for the system speed dial. For more information about programming
line facilities, see the chapter “Systems Operations” in the Enterprise Edge
Programming Operations Guide.
The system has a standard name to display, so it is not necessary for you to program
one; however, if you choose not to display the telephone number, you may want to
create a more descriptive name.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
24 Frequent programming operations
1. Select System Speed dial.
2. Select the two-digit speed dial code (01 to 70).
3. Type in the telephone number (up to 24 digits) you wish to save as a speed
dial and press Return.
If this is a new speed dial, more fields appear after you press Return.
4. Choose a Facility setting: Use prime line, line:nnn, Pool code:xx, or Use
routing table.
where
nnn is an integer between 001 and 238
xx is a letter between A and O
5. Choose a Display digits setting: Y (Yes) or N (No).
If you choose not to display the digits, the name of the Speed Dial code is
displayed instead of the phone number.
6. Choose a Bypass restrictions setting: Y (Yes) or N (No).
Note: If you assign a specific line to a system speed dial number, only telephones
with an appearance of that line can use the speed dial number.
Changing the name of a telephone
Terminals & Sets
Name
1. Select Terminals & Sets.
2. Select the DN number.
3. Double-click Name.
4. Type in a new name (up to 7 characters including spaces) and press Return.
You can add a name to a telephone to further identify the
set within your network. For example, in addition to the
extension number, you might want to add an abbreviated
name of the user (for example, Jean B).
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Changing the name of a line
Frequent programming operations 25
Lines
Name
You can add a descriptive name to a line to further identify
it within your network. For example, in addition to the line
number you may wish to describe the line’s properties (for
example, Local). For more information about
programming lines, see the “Systems Operations” chapter
in the Enterprise Edge Programming Operations Guide.
1. Select Lines.
2. Select a line number.
3. Double-click Line nnn.
where
nnn is an integer between 001 and 238
4. Type in a new name (up to 7 characters including spaces) and press Return.
Making changes to Call Forward No Answer
Terminals & Sets
Capabilities
Call Forward
You can program a telephone to forward a call when
there is no answer to either an internal telephone (for
example, 221) or an external telephone (for example, 9123-4567). Additionally, you can route the unanswered
call to a destination code. For more information about
programming destination codes, see the chapter
“Systems operations” in the Enterprise Edge
Programming Operations Guide.
You may also set Call Forward to forward all calls to either an internal or external
telephone number. This is done at the telephone set by pressing
ƒ›
. For
more information about Forward All Calls, see Forwarding your calls on page 65.
1. Select Terminals & Sets.
2. Select a DN number.
3. Select Capabilities.
4. Double-click Call Forward.
5. Choose a Fwd no answer setting: enter an internal or external number, or a
destination code.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
26 Frequent programming operations
Change the number of times the telephone rings before it is forwarded
After you have assigned a Fwd no answer destination, you can set the number of
times the telephone rings before the call is forwarded.
1. Select Terminals & Sets.
2. Select a DN number.
3. Select Capabilities.
4. Double-click Call Forward.
5. Choose a Fwd no answer delay setting: 2, 3, 4, 6 or 10.
Tip
If the Enterprise Edge set is a member of a Hunt Group, the Call Forward no
answer feature is overridden and the Hunt Group call continues to ring until
the hunt time has expired. For more information on Hunt Groups see
Programming Hunt Groups
on page 101.
Making changes to Call Forward on Busy
Terminals & Sets
Capabilities
Call Forward
You may also set Call Forward to forward all calls to either an internal or external
telephone number. This is done at the telephone set by pressing
more information about Forward All Calls, see Forwarding your calls on page 65.
1. Select Terminals & Sets.
2. Select a DN number.
3. Choose Capabilities.
4. Double-click Call Forward.
You can program a telephone to forward a call when the
line is busy to either an internal telephone (for example,
221) or an external telephone (for example, 9-123-
4567). Additionally, you can route the call to a
destination code. For more information about
programming destination codes, see the chapter
“Systems operations” in the Enterprise Edge
Programming Operations Guide.
ƒ›
. For
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
5. Choose a Fwd on busy to setting: enter an internal or external number, or a
destination code.
Tip
If the Enterprise Edge set is a member of a Hunt Group, the Call Forward on
busy feature is overridden and the Hunt Group call continues to ring until the
hunt time has expired. For more inf orm atio n on Hu nt G rou ps see Programming
Hunt Groups on page 101.
Making Changes to Do Not Disturb on Busy
Frequent programming operations 27
Terminals & Sets
When you are on a call and a second call comes in,
your telephone rings softly to alert you to the second
Capabilities
call. You can turn this feature on or off for each
telephone.
Call Forward
DND on Busy
1. Select Terminals & Sets.
2. Select a DN number.
3. Double-click Capabilities.
4. Choose a DND on Busy setting: Y (Yes) or N (No).
Tip
If the Enterprise Edge set is a member of a Hunt Group and the set activates
this feature, the set does not receive notification of incoming Hunt Group calls
while on a call. The DND on busy feature overrides the Hunt Group. For more
information on Hunt Groups see Programming Hunt Groups
on page 101.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
28 Frequent programming operations
What would you like to do next?
Some of the most common programming tasks are listed below. For a
comprehensive list of settings and instructions, see either the Table of Contents or
the Index.
Redirect call s coming in on a line. See Turning on Line Redirection
Allow individuals to answer calls that are
ringing at another telephone.
Assign telephones to different zones for
paging.
Turn the night service on and off. See Making additional
on page 68.
See Picking up a call ringing at
another telephone on page 34.
See Paging on page 73.
telephones ring on page 117.
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Answering calls
Answering incoming calls with Hunt Groups
Your Enterprise Edge system now allows you to establish Hunt Groups in your
system. Hunt Groups are a group of Enterprise Edge set DNs that can be called by
a single directory number. The Hunt Groups feature ensures calls are easily routed
to the appropriate people. You can program
• the members for a Hunt Group
• member position within a Hunt Group
• how calls are distributed
• how long a call spends looking for available members
• what happens if all members are busy
For more information on Hunt Groups see Programming Hunt Groups on page 101.
For more information about software packaging, see the Enterprise Edge
Programming Operations Guide.
3
Answering an incoming call
There are three indications of an incoming call: ringing, a line button flashing, and
a message on the display. You do not necessarily receive all three indications for
any particular call. For example, you may have a line that has been set up not to ring
at your telephone. If so, you see only a flashing line button. There are many possible
combinations, depending on how your system is set up. See Choosing a line using
a line button on page 46 for more information on the use of lines.
If you receive a priority call and your telephone has no free internal line buttons,
you cannot transfer the priority call, you must accept or release it.
Line buttons
One line button for each line is assigned to your telephone. Press the line but ton to
select the line you want to answer or use to make a call. Having several line buttons
gives you immediate access to more than one line.
The M7100 telephone has two intercom paths which are used instead of line buttons
to answer and make calls. Each M7100 can be assigned two lines. You can press
˙
to switch between two calls, one active and one on hold.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
30 Answering calls
What line indicators mean
Flashing on and off for
º
equal lengths of time
Flashing on and off
º
more quickly
Flashing on for longer
º
than off
On, not flashing You are connected to the call on that
º
Off The line is free.
There is an incoming call on the line.
You have placed a call on hold.
Someone else has put a call on hold
on that line.
line or the line is in use elsewhere.
Rings you may hear
A double beep every ten
seconds
A long single ring There is an external call on the line for you.
A shorter double ring There is an internal call on the line fo r you or
A brief single ring A call is being redirected on one of your
Three beeps
descending in tone
A call has been camped to your telephone.
a call is being transferred to you.
redirected lines. You cannot answer this
call.
You are receiving a priority call.
Answering calls at a prime telephone
Each line in an Enterprise Edge system can be assigned a prime telephone. Calls not
answered at their normal destinations are transferred to the prime telephone. The
prime telephone is usually the attendant’s telephone. The installer or customer
service representative programs a prime telephone for a line.
Displays
DND from 221
DND transfer
DRT Line001
Line061 callback
CALLBACK
Line061 to prime
The person at telephone 221 ha s forwarded
a call to you using Do Not Disturb.
The system has transferred a call to you
from a telephone with Do Not Disturb t urned
on.
Nobody answered this call so the system
transferred it to you.
Someone has camped, parked or
transferred a call on line 061, but no on e has
answered it. Press
button to connect to the call.
There is no telephone th at can receive a call
on line 061 so the system has transferred it
to you.
CALLBACK
or the line
Line002>Line052
For other displays, see Common feature displays on page 149.
The call coming in on li ne 002 was int ended
for target line 052. Line 052 is busy so the
call has come to you.
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Loading...