Nortel Networks DMS-100, MSL-100 User Manual
Symposium Call Center Server Network
Planner for the DMS/MSL-100 switch
User
information Customer name: Company name:
This planner is intended to help you record
the required information for configuring your
DMS/MSL-100 switch for Symposium Call
Center Server. It is not intended to recommend
a particular setup.
Switch Name:
Switch IP address:
Network Node:
Service ID:
Application ID:
Service Version:
Business Group:
Linkset Name:
Password:
Remote host
IP address
(optional)
ELAN IP address 1:
Customer-supplied Administrator user I.D.:
Customer-supplied Administrator password:
(required for CLAN access)
CLAN (Customer LAN) Ethernet; TCP/IP protocol stack
ACD
DMS/MSL-100
Switch
EIU
ICM
ELAN IP address 1:
Voice
ports
Agent
phonesets
Front-end
IVR
(optional)
Client PC
(administrator)
Server CLAN IP address:
CLAN Subnet Mask:
RAS IP address 1:
(on CLAN Subnet)
RAS IP address 2:
(on CLAN Subnet)
Symposium
Call Center
Server
Client PC
(supervisor)
RS-232 serial
port com 1
Server computer name:
Modem
Third-party
application
Customersupplied router
Phone
jack
Connection
to WAN
Remote
support
laptop
ELAN IP address 2:
Router Router
WAN
ELAN IP address 2:
Server workgroup name:
Server ELAN IP address:
IP address:
ELAN Subnet Mask:
Server site name:
ELAN (Embedded LAN, for Nortel Networks equipment only, mission critical) Ethernet; TCP/IP protocol stack
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