Nortel Networks CTA 150i User Manual

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CTA 150i Installation Guide

Version française incluse. Versión española incluída.

CTA 150i card installation

Overview of this chapter

This chapter provides instructions and information for installing and configuring the Norstar Computer Telephony Adapter 150i. The instructions in this chapter are designed for experienced PC users who are familiar with card installation.

Installing the CTA 150i card in your PC

Setting the address switch

The CTA 150i card comes with the I/O port address switches preset as shown in Figure 1. This setting indicates that the card operates at address 300H.

Figure 1 CTA 150i card address switch settings

OFF

12345

You may need to reset the address switch so that it does not conflict with other hardware address settings on your computer.

Do not use a pencil to change the switch settings; graphite deposits from the pencil lead are electrically conductive and can cause a short circuit in the switch.

The I/O port address must be a hexadecimal number between 200 and 3F0. It must also be a multiple of 10 hex. Table 1 shows the alternative settings.

Computer Telephony Adapter 150 Installation Guide

CTA 150i card installation

Table 1 CTA 150i card address settings

Address switch setting

I/O address 1 2 3 4 5

200

ON ON ON ON ON 210 ON ON ON ON OFF 220 ON ON ON OFF ON 230 ON ON ON OFF OFF 240 ON ON OFF ON ON 250 ON ON OFF ON OFF 260 ON ON OFF OFF ON 270 ON ON OFF OFF OFF 280 ON OFF ON ON ON 290 ON OFF ON ON OFF

2A0 ON OFF ON OFF ON

2B0 ON OFF ON OFF OFF

2C0 ON OFF OFF ON ON 2D0 ON OFF OFF ON OFF

2E0 ON OFF OFF OFF ON 2F0 ON OFF OFF OFF OFF 300 OFF

... OFF As in the 200s section above

3F0 OFF

Computer Telephony Adapter 150 Installation Guide

CTA 150i card installation

Installing the CTA 150i card

When you are ready to begin installing the card, power down the PC and unplug the PC’s power cord from the wall outlet. Make sure that you have the proper size screwdrivers for the task.

To install the CTA 150i card:

1. Remove the outer cover from your PC.

2. Select an unused expansion slot.

3. Remove the cover of the selected expansion slot from the rear panel of the PC. Save the retaining screw.

4. If a plastic insert covers the expansion slot, use a screwdriver to remove it. You can discard the insert.

5. Insert the CTA 150i card into the selected slot. Align the elongated notch on the card bracket with the screw hole in the rear panel of the PC.

6. Insert and tighten the retaining screw that you removed in step 3.

7. Replace the PC’s cover and secure it properly.

8. Plug the PC power cord into the wall outlet and turn the power switch to the ON position.

Computer Telephony Adapter 150 Installation Guide

CTA 150i card installation

Connecting the CTA 150i card to Norstar

The CTA 150i card does not need a dedicated Norstar phone line. It can share a phone line with one of the following Norstar phones:

• M7100

• M7208

• M7310 (May be equipped with a busy lamp field)

• M7324 (May be equipped with an attached Central Answering Position) In addition, the following requirements must be met:

• The line cord that connects the phone to the CTA 150i card must be no longer than 15 m (50 ft).

• If the telephone line that connects the CTA 150i card to the Norstar KSU is longer than 304 m (1000 ft), you must install a loop power supply to provide power to the Norstar telephone when the PC is not on.

• The telephone line that connects the CTA 150i card to the Norstar KSU must be no longer than 853 m (2800 ft).

Connecting the CTA 150i card to the Norstar KSU:

1. If there is a Norstar phone plugged into the telephone outlet that you

want to use, unplug it.

2. Plug one end of the line cord (provided with the CTA 150i card) into

the telephone outlet.

3. Plug the other end of the line cord into the jack labeled “LINE” on the

CTA 150i card.

4. Plug the Norstar telephone into the jack labeled “PHONE” on the

CTA 150i card.

Computer Telephony Adapter 150 Installation Guide

Preparing for installation

Overview of this chapter

This chapter provides an overview of the installation process described in later chapters in this guide. It also lists all the requirements that must be met before the Norstar TAPI SP can be installed.

Overview of Norstar TAPI SP installation

Installing the Norstar TAPI SP on your computer involves the following general steps:

• verifying that your PC meets the system requirements listed in this chapter

• verifying that your Norstar Key-System’s configuration meets the requirements listed in this chapter

• Installing and configuring the interface device.

• Installing the Norstar TAPI SP software on your PC

The installation process described in this guide includes only the installation of the Norstar TAPI SP. The Service Provider must be installed and your phone configured before you can run any TAPI applications.

Be sure to read the latest README.TXT file that is contained on the installation diskette before installing any software.

Computer Telephony Adapter 150 Installation Guide

Preparing for installation

PC system requirements

Before you install and configure the Norstar TAPI SP, you should become familiar with the system hardware and software requirements described in this section.

Minimum hardware requirements

The minimum hardware requirements for the Norstar TAPI SP include:

• 486/33 MHz PC, EISA, or ISA bus

• 3.5” disk drive

• 450 Kbytes of free memory (RAM)

• 820 Kbytes of free disk space for Norstar TAPI SP files (refer to your TAPI application’s documentation for information regarding any additional disk space requirements)

• Mouse (optional, but strongly recommended for installation)

• VGA or SVGA display

• One of the interface devices described later in this chapter

Note:

Lower system speeds and lower memory capacities may adversely affect system performance.

Minimum software requirements

The minimum software requirements for Norstar TAPI SP are:

• MS-DOS 5.0 or later and either Microsoft Windows 3.1 or Windows for Workgroups 3.1 or later

• Windows 95

Computer Telephony Adapter 150 Installation Guide

Preparing for installation

Norstar KSU requirements

This section describes the components needed for the installation of the TAPI SP on Norstar Key Systems. Included are the necessary software releases, line cards, telephones, and interface devices supported. Required cabling is also listed.

Software releases

Table 2 lists the Key Systems supported by the Norstar TAPI SP. The CPC represents the product number on the software cartridge, and the Software code is the one that is displayed on your telephone when you perform a query. It is recommended that this or a higher version be used. A lower version may work but should be updated at the first sign of trouble. Check the README.TXT file that accompanies the Norstar TAPI SP for updates to this list.

Table 2 Key Systems supported by the Norstar TAPI SP

Norstar KSU Hardware Cartridge Names

Compact 3x8 Compact 6x16 DR5 Modular 8x24 DR5 Modular ICS (MICS) CDA-MICS-XC-1.0

Compact ICS (CICS) NA-CICS-DR-1.0

DR5

CDA-MICS-XC-1.1 CDA-MICS-XC-2.0 NA-MICS-DR-1.0 NA-MICS-DR-1.1 NA-MICS-DR-2.0 USA-MICS-XC-1.0 USA-MICS-XC-1.1 USA-MICS-XC-2.0 USA-MICS-XL-1.0

NA-CICS-DR-2.0

Computer Telephony Adapter 150 Installation Guide

Preparing for installation

Norstar KSU configuration

There are no specific configuration requirements to support TAPI applications on a Norstar KSU. Some configuration options commonly enabled by a CTI user for the “attached set” are:

Handsfree/Headset:

Useful when performing extensive PC-based directory

dialing

Offhook External Prime-Line:

Allows a TAPI application to default dial

internal or external calls

Offhook Linepool Prime-Line:

Allows a TAPI application to default dial

internal or external calls

Note 1:

This release of the Norstar TAPI SP only supports control of the

phone that is physically connected to the interface device.

Note 2:

If CLID/ANI is supported by the KSU, TAPI applications will receive caller information even if the associated phone is not configured to display it.

Note 3:

If Handsfree is enabled on the attached phone, remember to enable Auto handsfree as well.

Line cards

No special line card is required to connect a PC to the Norstar KSU.

Telephones supported

The following Norstar Telephones are supported:

• M7100

• M7208

• M7310

• M7324

Computer Telephony Adapter 150 Installation Guide

Norstar TAPI SP installation

Norstar TAPI SP software installation

This section describes the procedures that must be performed to install the Norstar TAPI SP.

Pre-installation checklist

Before installing the software, complete the following pre-installation checklist.

1. Verify that your PC meets the minimum hardware and software requirements. Verify that the interface device is connected and that the telephone connected to the interface device is operational. Make sure that the telephone has at least one DN key to support dialing and answering calls from the TAPI application.

2. Ensure that a previous version of the Norstar TAPI Service Provider is not running, by following these steps:

a) Locate the Control Panel icon as follows:

(Windows 3.1)

Program Manager. The Main

(Windows 95)

The My Computer

b) Double-click the

The

Control Panel

c) Double-click the

appear, the Norstar TAPI Service Provider is not running.)

(Windows 3.1) (Windows 95)

(Windows 3.1)

The

Telephony Drivers

Telephony SP entry, click before proceeding with the installation.

(Windows 95) Remove

installation.

to uninstall it. Restart the PC before proceeding with the

Double-click the

group displays.

Double-click the

group displays.

Control Panel

window displays the

Telephony

The

Telephony

The

Telephony Properties

Click

Driver Setup

dialog box displays. If there is a Norstar

If there is a Norstar Telephony SP entry, click

Main

program group in the

My Computer

icon.

Telephony

icon, if it appears. (If it does not

dialog box displays.

Remove

to uninstall it. Restart the PC

icon.

dialog box displays.

icon.

Computer Telephony Adapter 150 Installation Guide

Norstar TAPI SP installation

Installing Norstar TAPI SP software

Ensure that the pre-installation checklist has been completed before you install the software.

To install Norstar TAPI SP software:

1. Insert the Norstar TAPI SP disk (Disk 1) in the floppy disk drive.

2. Run setup.exe from the floppy disk using the following steps:

(Windows 3.1)

Select

File

from the Program Manager Menu bar.

The File menu displays.

(Windows 95)

The Start

b. Click

The

Run

c. Type

Run

A:\setup

Select

Start

menu displays.

dialog box displays.

in the

Run

dialog box.

from the Taskbar Menu.

d. Click OK.

The setup program initializes, and a

3. Click

The

Continue

Norstar TAPI SP Installation

to verify that you want to install TAPI SP.

dialog box appears, as shown in

Welcome

dialog box appears.

Figure 2.

Figure 2 Norstar TAPI SP Installation dialog box

4. Click

Install

to start installing the TAPI SP files.

Computer Telephony Adapter 150 Installation Guide

Norstar TAPI SP installation

The TAPI SP files are installed in the Windows System directory. As the files are installed, progress indicators appear on your screen.

Note:

Under Windows 3.1, if the PC does not have Microsoft TAPI installed or has an earlier version of TAPI, the Norstar TAPI SP installer will install a new version of TAPI.

When all the files have been installed, the

Properties

5. Select the

dialog box appears.

Device Type

appropriate to the interface device you have

Connection Hardware

installed on your PC, as shown in Figure 3.

Figure 3 Connection Hardware Properties dialog box

The following interface devices are supported in this release:

• TelAdaptor

• CTA 100/200 (serial)

• CTA 150i

• CTA 200 (USB)

• CTA 500dm

6. Select the appropriate properties for the interface device you selected. Refer to your vendor documentation for more information, if required. By clicking

Default

, you can return the values to their system defaults.

Note: You will be unable to modify properties for the CTA 200 interface device; simply select CTA 200 (USB) and go the step 7.

Computer Telephony Adapter 150 Installation Guide

Norstar TAPI SP installation

Port

For an external interface device, select the serial port to which the device is connected on your PC.

Base Address

Select the address that matches the switch settings on your card or port.

IRQ

Select an available hardware interrupt number for your computer. For the CTA 150i card, valid values are in the range from 2 to 7, and 9.

7. Click OK when you have finished setting the properties for your interface device.

A message appears, warning that changes will only take effect when you restart Windows.

8. Click OK to confirm.

9. When the

View README Windows

Installation Complete

dialog appears, you can click either

to see the README.TXT file, or

to exit the setup program.

10. Restart Windows.

You may now install, configure, and run the TAPI application(s).

Configuring Norstar TAPI SP

Note:

There is generally no need to configure the Norstar TAPI SP after installation, since it is done as part of the installation procedure. Typically, post-installation configuration is only required should an interface device need to be moved to a different serial port on the PC.

To configure the Norstar TAPI SP:

1. Locate the

(Windows 3.1)

Control Panel

Double-click the

icon as follows:

Main

program group in the Program Manager. The Main

(Windows 95)

The My Computer

group displays.

Double-click the

group displays.

My Computer

Computer Telephony Adapter 150 Installation Guide

icon.

Return to

Norstar TAPI SP installation

2. Double-click on the The

Control Panel

3. Double-click on the

(Windows 3.1) (Windows 95)

Control Panel

window displays the

Telephony

The

Telephony

The

Telephony Properties

icon.

Telephony

icon. dialog box displays. Go to step 4.

dialog box displays. Go to

step 5.

(Windows 3.1)

The

Telephony Drivers

5. Click on the

Setup

Click

Driver Setup

dialog box displays.

Norstar Telephony SP

entry to highlight it, and click

The Norstar SP Configuration dialog box displays (Figure 4).

Figure 4 Norstar TAPI SP Configuration dialog box

icon.

6. Click

Hardware.

The

Connection Hardware Properties

Figure 5 (showing the TelAdaptor selected, for example).

Computer Telephony Adapter 150 Installation Guide

dialog box appears, as shown in

Norstar TAPI SP installation

Figure 5 Connection Hardware Properties dialog box

7. If required, select the

Device Type

appropriate to the interface device

you have installed on your PC.

The following interface devices are supported in this release:

• TelAdaptor

• CTA 150i

• CTA 500dm

• CTA 100

• CTA 200

8. Select or change the appropriate properties for the interface device you selected. Refer to your vendor documentation for more information, if required. By clicking

Default

, you can return the values to their

system defaults.

Port

For an external interface device, select the serial port to which the device is connected on your PC.

Base Address

Select the address that matches the switch settings on your card or port.

IRQ

Select an available hardware interrupt number for your computer. For the CTA 150i card, valid values are in the range from 2 to 7, and 9.

Computer Telephony Adapter 150 Installation Guide

Norstar TAPI SP installation

9. Click OK when you have finished setting the properties for your interface device.

The

Norstar SP Configuration

dialog box reappears.

10. Click OK on the

Norstar SP Configuration

dialog box when you have

finished modifying the configuration.

11. Restart your PC so that the changes can take effect.

Computer Telephony Adapter 150 Installation Guide

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