Appendix E UL/FCC Statements..................................................... 82
Tone Commander 7210/7220 User Manualiii
ivTone Commander 7210/7220 User Manual
Introduction
This document applies to telephone software version 01.02.19.
General Features
Tone Commander 7210 and 7220 IP Centrex VoIP (Voice over Internet
Protocol) Telephones are easy to use multiline terminals that provide
sophisticated ISDN services over managed IP networks. The
telephones support Centrex ISDN services provided through a
Lucent/AG Communication Systems iMerge Centrex Feature Gateway.
They include a built-in 10/100BaseT repeater to allow daisy-chain
connection of a PC workstation without additional equipment. Models
are available in white or black, with 10 (7210) or 20 (7220) call
appearances.
The optional 6030X Expansion Module adds 30 multifunction keys to
any 7210 or 7220 phone.
ModelMultifunction Keys
7210
7220
Features of the 7210 and 7220 include:
• AutoSPID and
Parameter Download
• Call Log• Message Waiting Indication
• Call Timer• Desktop or Wall Mounting
• Last Number Redial• Tilt Display
• Speed Dial• Integrated Speakerphone
• Hot Key Dialing• Voice Announce
• Direct Station Select• Handset or Headset Operation
• Call Directory• 10/100BaseT Repeater
• Flexible Ringing Options• Firmware Updates via TFTP
• Ringing Control for Shared
Lines
________________________
10 (40 with 6030X)
20 (50 with 6030X)
• Automatic Switch Type
Detection
Tone Commander 7210/7220 User Manual1
Controls and Indicators
___________________
1) Display – shows the call state, caller ID, dialed digits, network call
control messages, and elapsed time during calls. When not on a
call, the date, time of day, and softkey options are displayed.
The viewing angle can be adjusted by tilting the display, then
changing the contrast setting – see page 67.
2) Softkeys (4) – select the function displayed above the key on the
second line of the display.
3) Call Key – selects the Call Directory, Call Log, and Call
Identification Display modes.
4) Setup Key – enters Setup Mode.
5) Done Key – exits the current menu, saves any changes made, and
returns to the previous menu options.
6) More4Key – cycles through the menu option groups in Setup
Mode.
2Tone Commander 7210/7220 User Manual
7) Message Indicator – a bright red indicator is lit when messages
are waiting; controlled by the network.
8) Multifunction Keys – select call appearances, activate network
features, or dial personal speed dial numbers. Red and green
indicators on the keys show call appearance and feature status.
Call Appearance StateIndication
Idle
Call Ringing
In Use by You
On Hold by You
In Use at Another Terminal
On Hold at Another Terminal
Green – on steady
OFF
Green – flashing
Green – winking
Red – on steady
Red – winking
9) Volume Keys – adjust the receiver/speaker volume when on a call;
adjust the ringer volume when on-hook.
10) Mute Key – mutes the microphone when using the speakerphone
or handset/headset. A red indicator on the key is lit when mute is
active.
11) Speaker Key – enables/disables the speakerphone. A green
indicator on the key is lit when the speakerphone is in use.
12) Dial Pad – dials telephone numbers, and sends DTMF tones to
external equipment such as voice mail systems. The dial pad is
used for number entry during setup.
13) Transfer Key – places the current call on hold, and selects an idle
call appearance for transferring the call. A second press completes
a transfer.
14) Conference Key – adds other parties to a conference call.
15) Drop Key – removes the last party added to a conference call, or
disconnects you from a call when not in conference mode.
16) Hold Key – places a call on hold.
17) Microphone – used for hands-free (speakerphone) calling; located
in front of the Hold key on the bottom of the telephone.
18) Handset/Headset Jack – a jack on the side of the telephone
connects to the handset or a standard headset.
Tone Commander 7210/7220 User Manual3
Operation
Placing a Call
____________________________
Selecting a Call Appearance
If the Call Preference option (page 64) is set to Idle or Ringing, your
telephone will automatically select an idle call appearance when you go
off-hook, or activate the speakerphone when you press a Speed Dial,
DSS, REDIAL, dial pad, or UNANS-DIAL key while on-hook.
Automatic Call Appearance Selection
Lift the handset, press the Spkr key, or press a dial pad key to
select an idle call appearance.
Manual Call Appearance Selection
Press an idle (unlit) call appearance key.
Dialing
Wait for dial tone.
Dial the number with the dial pad.
The dialed number will be displayed briefly, then the network
will confirm the dialed digits in the display.
The call duration timer begins when you are connected.
Hot Key Dialing
Begin dialing by pressing a dial pad key while on-hook. An idle
call appearance, if available, will be selected automatically.
4Tone Commander 7210/7220 User Manual
Last Number Redial
The Redial feature dials the last number that was dialed with the dial
pad or a Speed Dial key. Digits dialed after a call is connected are not
saved.
Select REDIAL to redial the last number.
Using the Call Log – refer to page 10.
Using the Call Directory – refer to page 13.
Using Speed Dial Keys
Speed Dial keys automatically dial a series of up to 24 digits when
pressed. If your telephone is on-hook, an idle call appearance will be
selected before dialing. If you are already on a call, the digits will be
dialed using DTMF tones on that call.
Use Speed Dial keys to dial frequently-called numbers, to activate
network features that include a directory number, and to speed up
dialing of access numbers for voice mail, auto attendant, and similar
systems.
Any unused multifunction key can be programmed as a Speed Dial key
– see page 37.
Press a Speed Dial key to dial a number.
The dialed digits will be shown in the display.
Using DSS Keys
DSS keys are a special type of Call Appearance/Directory Number
keys that are programmed with speed dial numbers to provide Direct
Station Selection. When the call appearance is idle or busy, DSS keys
act like Speed Dial keys, to call a station. When ringing, DSS keys act
like CA/DN keys, to answer a call.
Press an idle DSS key to dial the selected station number.
If the station associated with the DSS key is ringing, the call
appearance will be answered.
Tone Commander 7210/7220 User Manual5
Answering a Call
When a call is ringing, the display will show the calling number (if
available) and the called number.
Lift the handset or press the Spkr key to answer the ringing
call shown in the display.
To answer a different ringing call, press the ringing Call
Appearance key before going off-hook.
_________________________
Call Preference
If the Call Preference option (page 64) is set to Ringing, your telephone
will automatically answer the ringing call shown in the display when you
lift the handset or press the Spkr key.
Ringing Control
The Ringing Control option (page 63) determines how calls ring at your
telephone. Individual call appearances can be set to always ring, never
ring, or ring after a delay.
Bridging a Shared Call Appearance
You can bridge (connect to) an active call on a call appearance that is
shared with other terminals, unless call privacy is enabled at the
network.
Press the busy Call Appearance key for the call you want to
bridge.
Lift the handset or press the Spkr key.
The call duration timer begins when you are connected to the
call.
To disconnect from the call, replace the handset or press the
Spkr key. The other parties will remain connected.
6Tone Commander 7210/7220 User Manual
_________
Displaying Call Appearance Information
_____
Call
Done
Holding Calls
Press the Call key.
Select ID (Shortcut – you can skip this step and immediately
press Call Appearance keys).
Press Call Appearance keys.
Network call information will be displayed for currently active
keys.
"NO CALL INFORMATION" and the assigned directory
number, if available, will be displayed for idle keys.
Press the Call or Done key when finished.
____________________________
Press the Hold key or another Call Appearance key to place
the currently connected call on hold.
The held call appearance indicator will wink with a green light.
Press the held Call Appearance key to return to the call.
Transferring Calls
________________________
Use this feature to transfer an active call to another party.
Press the Tran key while in an active call.
The current call is placed on hold, and an idle call appearance
is automatically selected. The Tran indicator flashes (on some
network switch types, the Conf indicator may light instead of
the Tran indicator).
Dial the party you want to transfer the call to with the dial pad
or a Speed Dial key.
Wait until the called party answers to announce the call, or
transfer it immediately before the called party answers.
Press the Tran key again to transfer the call.
Tone Commander 7210/7220 User Manual7
DSS Transfer
While on an active call, press the Tran key.
Press the DSS key for the destination party.
Press the Tran key to transfer the call.
Conferencing Calls
You can initiate multi-party conference calls from your terminal.
Conferences are limited to 3 or 6 parties, depending on your network
configuration.
_______________________
Conferencing a New Call
Press the Conf key while on an active call.
The current call is placed on hold and an idle call appearance
is automatically selected. The Conf indicator lights.
Dial the party you wish to add to the conference.
After the added party answers, press the Conf key to
conference all parties together.
Repeat the above steps to add another party.
Conferencing a Held Call
Press the Conf key while you are on an active call with
another call on hold.
The current call is placed on hold and an idle call appearance
is automatically selected. The Conf indicator lights.
Press the Call Appearance key for the held call you wish to
add to the conference.
Press the Conf key to conference all parties together.
Repeat the above steps to add another party.
8Tone Commander 7210/7220 User Manual
Dropping the Last Party
Press the Drop key to remove the last party added to a
conference.
Terminating a Conference
Replace the handset or press the Spkr key to terminate a
conference, removing yourself and all other parties.
Depending on your network configuration, other parties in the
conference may remain connected or be disconnected.
Using Network Features
Feature Activator keys access features provided by the telephone
network. A feature is active when the key’s red indicator is on.
Some commonly available features are listed below. Consult your
service provider for more information.
___________________
Call Forwarding
Forwards ringing calls to another number. When the Call Forward key
indicator is lit, incoming calls will be forwarded.
Privacy
Prevents other users from bridging on your active call.
Group Call Pickup
Answers a call ringing at another telephone in your workgroup.
Directed Call Pickup
Answers a call ringing at a specified telephone.
Automatic Callback (Recall)
Calls you when a dialed busy station becomes idle, then redials the
station when you answer.
Tone Commander 7210/7220 User Manual9
Message Waiting
Lights the Message Indicator on your telephone when you have a voice
mail message.
Using the Call Log
_______________________
What does the Call Log Do?
The call log maintains a running list of the last 100 incoming or
outgoing calls from your telephone. You can view the caller ID number
(if available), the date and time of the call, and elapsed time for
connected calls.
Types of Calls in the Call Log
Unanswered Incoming Calls – calls that rang at your telephone, and
were not answered. Forwarded calls are not logged.
Answered Incoming Calls – calls that were answered at your
telephone.
Outgoing Calls – calls originating from your telephone.
Viewing the Call Log
Call
Press the Call key.
CALL MENU
DIR LOG ID
Select LOG.
A password may be set to prevent unauthorized
entry into your call log.
When prompted for a password, enter your 4-digit
password with the dial pad. Press the Done key
after entering the password.
To change or remove the password, please refer
to page 68.
10Tone Commander 7210/7220 User Manual
SELECT CALL LOG TYPE
UNANS ANSWD OUT
Select the type of call you want to view – UNANS
(unanswered), ANSWD (answered), or OUT (outgoing).
A key indicator will alternately flash red and green to identify
the call appearance that was used for the logged call.
To view a previous (older) call in the log, select !BACK.
To return to the last displayed (newer) call in the log, press the
More4 key.
To delete a call from the log, select DELETE.
9:42a 4/15 425-349-1234
DELETE DIAL TIME |BACK
To view the elapsed call time for answered calls, select TIME.
00:25:12 425-349-1234
DELETE DIAL DATE |BACK
To return to the time and date display, select DATE.
Shortcut to the Unanswered Call Log
If any calls ringing at your telephone were unanswered,
UNANS will appear in the display. You can select UNANS to
enter directly into the Unanswered call log. After you have
viewed the unanswered call log, the UNANS display indication
will clear until new calls are received.
Tone Commander 7210/7220 User Manual11
Dialing a Call Log Entry
With the call you want to dial showing in the call log display,
select DIAL.
An idle call appearance will be automatically selected. The
directory number from the log will be shown in the second line
of the display. For outgoing calls, all digits that were dialed to
complete the original call are shown.
3=Dial:
4253491234
Add any required prefixes, then press the softkey under the
directory number to dial the digits displayed.
3=91
4253491234
12Tone Commander 7210/7220 User Manual
Using the Call Directory
___________________
What is the Call Directory?
The Call Directory is a softkey-based speed dialing system that can
store up to 36 entries. A name display identifies each entry. Use the
directory to store frequently-dialed numbers when additional Speed
Dial keys are not available.
Directory entries are displayed on nine screen pages, with four entries
per page. The current directory page number (1-9) will be shown at the
upper right of the display.
Dialing from the Call Directory
Call
Press the Call key.
CALL MENU
DIR LOG ID
Select DIR.
DIRECTORY PAGE1\
Jim G Home
To see a different directory page, select a page by pressing a
dial pad key (1-9), or press the More4 key to cycle through
More
Call
To add or change directory entries, see page 60.
the nine pages until the desired page is displayed.
Press the softkey that is under the number you want to dial.
To exit the Call Directory, press the Call key again.
Tone Commander 7210/7220 User Manual13
Using the Speakerphone
The speakerphone feature allows two-way hands-free conversation
and on-hook dialing.
__________________
Placing and Answering Calls
The Call Preference option (page 64) determines the behavior of your
telephone when the Spkr key is pressed. If this option is set to Idle or
Ringing, your telephone will automatically select an idle call
appearance when you press the Spkr key, or activate the
speakerphone when you press a Speed Dial or DSS key while onhook.
With the Ringing option selected, you can answer a ringing call
appearance by pressing the Spkr key.
Muting the Microphone
You can mute the microphone for privacy. The other party will not be
able to hear you, but you can still hear the other party.
Press the Mute key to disable or enable the microphone.
The indicator light on the Mute key will be on when the
microphone is muted.
Muting is turned off when you change from speakerphone to
handset use.
The microphone is located in front of the rubber pad on the
bottom of the telephone, in front of the Hold key.
For proper speakerphone operation, make sure that the
telephone is placed directly on a hard surface, and the
microphone is unobstructed.
14Tone Commander 7210/7220 User Manual
Using Voice Announce
The Voice Announce feature may be used to provide hands-free call
announcing of screened calls or station-level paging when your phone
is on-hook. Incoming calls that meet specific predefined criteria (see
page 39) can be answered automatically by the speakerphone. The
microphone can be automatically disabled for announcing only, or
enabled to allow two-way conversations. You can enable or disable
Voice Announce at any time.
____________________
Enabling/Disabling
When the phone is idle, the display will show the current Voice
Announce state.
The Voice Announce state is shown only if Voice Announce
keys have been set up as explained on page 39.
Press the softkey beneath the VA display to enable or disable
Voice Announce.
UNANS VA ON
Receiving Voice Announce Calls
Calls selected for voice announcing will be answered automatically.
You and the caller will hear a double beep if your microphone is muted,
or a single beep if your microphone is enabled. The call will disconnect
when the caller hangs up. After the call has been answered, you can
pick up the handset for a private conversation, turn muting on or off,
press the Spkr key to disconnect, and perform other normal call
operations. Voice Announce is disabled when you are on an activecall with the handset, headset, or speakerphone.
CAUTION – If Call Announce is enabled for a calling directory number,
the caller should not transfer calls unscreened (blind) to your
telephone, otherwise the transferred call will be answered using Voice
Announce.
Tone Commander 7210/7220 User Manual15
Using a Headset
_________________________
Headset Mode Operation
Your telephone can be set for handset or headset use (see page 65).
With a headset, the Spkr key is used as the hookswitch, and the
speakerphone feature is disabled.
Optimizing the Phone to Match Your Headset
Headset models may vary in their microphone sensitivities and receive
levels. Your telephone provides adjustments for transmit and receive
levels to accommodate most headsets – see page 65.
Adjusting the Receive Volume
The Vol5 and Vol6 keys adjust the receive volume level for the
handset, headset, and speakerphone while you are on a call.
The telephone stores individual preset volume settings for the handset
and headset. Volume settings return to the programmed preset levels
after a call is completed. See page 65 to change the preset values.
Changes to speakerphone volume levels are retained after a call is
completed.
Adjusting the Ringer Volume
The Vol5 and Vol6 keys adjust the ringer volume while you are not
on a call.
The telephone will ring once with the new ringer volume setting, and
the new setting will be shown briefly in the display.
When the volume is at the lowest setting, the phone will display
"RINGER OFF" instead of the date and time when idle. Press the Vol
key while you are not on a call to enable the ringer.
_____________
______________
5
RINGER OFF
REDIAL
16Tone Commander 7210/7220 User Manual
Installation
Ordering ISDN Service
ISDN ordering forms may be supplied by your service provider. You
can also print forms using the PC-based Configuration Wizard. Please
refer to Appendix A in this manual.
Consult your service provider to plan your service installation. Allow
adequate time after cutover for testing of all call appearances and
programmed features. Ask your service provider for your alias and
H.235 password, and confirm the installation date.
7210/7220 Installation
____________________
_____________________
Network Connection
Connect the NET jack on the phone to the LAN switch using a
Category 5 or better cable. Route the cable under the guide tabs in the
phone base.
PC Connection
If you want to use a PC on the same network connection, connect the
PC network interface card to the phone's PC jack switch using a
Category 5 or better cable. Route the cable under the guide tabs in the
phone base.
The PC port device's speed must match that of the device connected to
NET port (LAN switch or hub). If the NET port is connected to a
100Mbps device (either dual or single speed), a 10Mbps device
connected to the PC port will not work properly. If the NET port is
connected to a 10Mbps device, a 10Mbps device (or 10/100Mbps dualspeed device) connected to the PC port will communicate properly at
10Mbps.
Handset/Headset
Plug the supplied handset or a compatible headset into the jack on the
left side of the telephone.
Tone Commander 7210/7220 User Manual17
Power
Power must be provided by the Tone Commander 901034 power
supply. Connect power after all other connections are complete. The
7210 and 7220 are not compatible with IEEE LAN-based power.
Plug the power supply barrel connector into the round jack on the
bottom of the phone (under the speaker). Connect the power supply to
a standard 120 VAC, 60 Hz grounded power outlet.
Wall Mounting
Robust handset retainer clips for wall mount use are available on
request from Tone Commander.
___________________________
Rotating the Base
The phone base must be rotated for wall mounting.
• Disconnect power, PC, and network cables.
• Remove the retaining screw in the center of the base.
• Press the top of the tall edge of the base to disengage the snap
tabs, then lift the base from the telephone body.
Make sure the cable from the base remains fully seated in the
connector on the phone.
• Turn the base 180°, insert the tabs on the short edge of the base
into the holes near the display end of the telephone, and then snap
the tall side of the base onto the telephone.
• Replace the retaining screw (required for UL compliance).
Attaching to a wall mount jack
• Plug an 8”, 10/100BaseT network cable into the NET jack on the
telephone. Route the cord under the guide tabs on the base.
• Hold the telephone next to the wall mount jack. Plug the network
cable into the jack.
• Hang the telephone on the wall plate mounting studs. Press down
firmly to lock in place.
• Push any excess network cable into the base.
18Tone Commander 7210/7220 User Manual
Configure the Set
ISDN configuration is performed automatically in many cases. The
telephone set will detect the switch type, set the SPID number, and
download other setup parameters when these features are available
from the central office.
You will be prompted for any required setup information that cannot be
set automatically.
________________________
Initialization
A self-test is performed upon power up, followed by terminal
initialization. Initialization begins after a short random time interval. This
delay prevents multiple terminals at a site from initializing
simultaneously after a power outage.
The display will show progress while establishing the communication
layers. When all communication layers are established, the IP
connection speed and switch type will be shown for several seconds.
PHY:100MBPS IP:LINKED
L3:OK SWITCH=5ESS NI-X
IP addresses are normally assigned via DHCP server. In the case
where there is no DHCP server or no server response, the following
display will be shown:
DHCP ERROR, RETRYING
PRESS SETUP TO CONFIGURE
If the IP address, default gateway, or subnet mask have changed, the
following will be shown:
RESTART WITH NEW VALUES?
YES
Select YES to restart the phone using the new addresses or subnet
mask.
Tone Commander 7210/7220 User Manual19
Alias
If the alias is rejected by iMerge or there is no stored alias, the
following will be shown:
ALIAS=
|BKSP CLEAR
Enter the correct alias as supplied by your service provider,
then press the Done key.
Done
H.235 Password
If H.235 password is rejected by iMerge or there is no stored password,
the following will automatically be shown:
H235 PW=
|BKSP CLEAR
Enter the correct password as supplied by your service
provider, then press the Done key. If passwords are not used,
Done
press the Done key with no entry.
To change the existing H.235 password and iMerge alias after
the phone is registered, select CHANGE from the Alias entry
menu (Setup → INSTL → ALIAS → CHANGE).
When the phone's initialization is complete, a time and date
display will be shown.
JAN 10, 2002 12:42 PM
SPID Entry
The SPID number may be assigned automatically if the network
supports National ISDN AutoSPID, or a generic format SPID is used.
If AutoSPID is not supported, the phone will attempt to “guess” the
correct SPID based on the alias. If the network does not accept this
“guessed” SPID, you will be prompted to enter the phone’s primary
telephone number, which is used by the phone to generate a SPID
20Tone Commander 7210/7220 User Manual
number. Enter the number with the dial pad, then press the Done key.
BKSP (backspace) deletes the previous digit.
National ISDN– enter your full 10-digit telephone number
(including area code)
5ESS Custom ISDN – enter your 7-digit telephone number
ENTER PRIMARY PHONE #
785-1243 |BKSP
Parameter Download (National ISDN only)
Parameter Download is a network feature that identifies Call
Appearance and Feature Activator keys that are assigned to your line
so that your phone may be configured automatically.
Note: Speed Dial and DSS keys are not configured by Parameter
Download, as well as other features listed on page 22
(Customize your Phone).
If Parameter Download is not supported, the following screen may
appear momentarily, prompting you to manually configure the
telephone at a later time (see page 24).
Press each multifunction key. The phone will discover the key's
network assignment. Keys that have no network assignment may be
used for speed dialing – please refer to page 37.
Firmware Updates
Call Tone Commander Engineering at (800) 524-0024 to get
information on firmware updates.
Tone Commander 7210/7220 User Manual21
Using Local Inspect to Verify Keys
Local Inspect allows you to identify the call appearance or feature
assignment of each configured key, directory number bearer
capabilities, and the feature indicator assignment for the Message
Indicator. Please refer to page 47.
Customize your Phone
You can set the following options on your phone.
DSS – converts Call Appearance keys to Direct Station Selection keys
with busy lamp indication for one-button speed dialing of stations that
are monitored by your phone (page 36).
Clock – sets the time-of-day clock. The clock is used for the time and
date display, and for time stamping calls in the call log (page 58).
Speed Dial – sets up spare keys for one-button speed dialing of
frequently-called numbers (page 58).
Feature Activators with Speed Dial – sets up spare keys for onebutton dialing of features such as Call Forward or Directed Call Pickup,
with a preselected destination (page 37).
Call Directory – sets up the display-based speed dialing directory
(page 60).
Personal Ringing
Ringing Tone – selects a distinct ringing tone for your telephone,
to distinguish it from other nearby ringing telephones (page 62).
Off-hook Ringing – selects single burst or normal ringing when
you are on a call (page 62).
Ringing Control – controls audible ringing for individual call
appearances (page 63).
____________________
Call Preference – controls automatic call appearance selection and
automatic call answering when you go off-hook (page 64).
22Tone Commander 7210/7220 User Manual
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