Nortel Networks 7000, 7100 User Manual
Business Communications Manager
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Telephone Feature User Guide
© 2004 Nortel Networks
P0609371 01
March 24, 2004
Telephone button icons
The Business Series Terminal (T-series) Feature button is a small globe icon. The M-series
Feature button reads Feature or Fx. The IP telephones display
display key, when feature selection is available.
This book uses FEATURE to indicate pressing the Feature key before entering a feature
code. The table below shows which buttons to use on the different types of Nortel Networks
telephones to use the features. Refer to each user card for specific details about each type
of telephone.
Feature above the far left
Button
Function
Feature
Hold
Release
Answer call
This guide uses the following labels to indicate each type of configuration button:
• FEATURE indicates pressing the Feature key
• HOLD indicates pressing the Hold key.
• RLS indicates pressing the Release key
Note: Your telephone may not have access to all the features listed in this guide. This may be
because your telephone does not support the feature, or because the feature has not been
enabled at your telephone. Your system administrator can provide details.
Business Series
Terminals (T-series)
,
Telephones with line buttons:
Press active line button or Intercom key and lift handset.
Telephones with no buttons:
Lift handset.
Legacy telephones (M-series)
,
, ,
,
IP telephones
(20XX)
Display key
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Telephone features
Background
Music
Button Inquiry FEATURE *0
Call Duration
Timer
Call Forward FEATURE 4 Cancel: FEA TURE #4
Call park FEATURE 74
Call Pickup,
directed
Call Pickup,
group
Call Que u ing FEATURE 801
FEATURE 86 Cancel: FEA TURE #86
Listen to music (provided by an external source or an IP source connected
to the system) through your telephone speaker when you are not on a call.
Check what is programmed on any button. Use when labeling buttons.
FEATURE 77
Briefly display the approximate length of your current or most recent call.
Send your calls to another telephone in your system.
Put a call on hold so that it can be picked up from any telephone in your
system. The display shows a three-digit retrieval code.
To retrieve a parked call: press an intercom button and dial the retrieval
code. On model 7000, 7100 and 2001telephones, just lift the handset and
dial the retrieval code.
FEATURE 76 and the telephone number
Answer any ringing telephone.
FEATURE 75
Answer a call that is ringing at another telephone in your pickup group. The
external call that has been ringing longest is answered first.
Answer the next call. If more than one call is waiting, priority is given to
incoming external calls over callback, camped, or transferred calls.
Camp-on FEATURE 82 and the extension number of the receiving telephone
Re-route a call to another telephone even if all its lines are busy.
Class of servi ce
password
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FEATURE 68 plus COS password
Change the dialing filters on a line or telephone, or gain external access to
your system. Dialing filters determine which numbers you can dial.
The COS password is provided by your System Administrator to change
your class of service.
Telephone features
Conference FEATURE 3
Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press FEATURE 3.
5. Press the line or intercom button of the first held call (not required on
model 7000, 7100 or 2001 telephones).
6. Press RLS to end the conference call.
To remove yoursel f from a conference permanently (unsupervised
conference):
Press FEATURE 70.
The other two callers remain connected. (Some external lines may not
support this feature.)
To put a conference on hold:
Press HOLD. The other two callers can still talk to each other.
To split a conference:
Press the line or intercom button of one caller to consult privately while the
other caller is on hold.
T o re-establish the conference: Press FEATURE 3.
To disconnect one party:
1. Press the line or intercom button for the caller you want to disconnect.
2. Press RLS.
3. Press the line or intercom button for the remaining caller to resume your
conversation.
To independently hold two call s:
1. Press the line or intercom button of the first caller.
2. Press HOLD. The second caller is automatically put on hold.
T o re-establish the conference:
1. Retrieve one call from hold.
2. Press FEATURE 3.
3. Retrieve the second call from hold.
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