Nortel Networks 3100 User Manual
Nortel Mobile Communication 3100
Nortel Mobile Communication Client 3100 for
Windows Mobile User Guide
Nortel Mobile Communication 3100
Release: 3.0
Publication: NN42030-107
Document status: Standard 02.02
Document release date: November 2008
Copyright © 2008 Nortel Networks
All Rights Reserved
Printed in Canada
LEGAL NOTICE
This document contains Nortel confidential and proprietary information. It
is not to be copied, disclosed or distributed in any manner, in whole or in
part, without Nortel’s express written authorization. While the information
in this document is believed to be accurate and reliable, except as
otherwise expressly agreed to in writing NORTEL PROVIDES THIS
DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY
KIND, EITHER EXPRESS OR IMPLIED. The information and/or products
described in this document are subject to change without notice.
Nortel, the Nortel logo, and the Globemark are tra d em a rks of Nor tel
Networks.
All other trademarks are the property of their respective owners.
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Your new MCC 3100 for Windows Mobile . . . . . . . . . . . . . . . . 7
New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
MCC 3100 for Windows Mobile feature overview . . . . . . . . . . . 9
Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Enterprise requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Supported network connections and devices . . . . . . . . . . 14
Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Cellular data plan use of MCC 3100 for Windows Mobile 16
Subscriber Identity Module (SIM) card . . . . . . . . . . . . . . . 17
Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Contents
Installing your MCC 3100 for Windows Mobile . . . . . . . . . 19
Installing or upgrading MCC 3100 for
Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing or upgrading from a computer . . . . . . . . . . . . . . 20
Installing the software over the air . . . . . . . . . . . . . . . . . . 22
Upgrading the software over the air . . . . . . . . . . . . . . . . . 24
Uninstalling MCC 3100 for Windows Mobile . . . . . . . . . . . . . 24
Obtaining the Log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Modifying the Microsoft ActiveSync settings . . . . . . . . . . . . . 26
Determining the MCC 3100 for
Windows Mobile software version . . . . . . . . . . . . . . . . . . . . . 28
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 3
Contents
Configuring your MCC 3100 for Windows Mobile . . . . . . . 29
Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Advanced Configuration settings . . . . . . . . . . . . . . . . . . . . . . 32
Advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Owner Information settings . . . . . . . . . . . . . . . . . . . . . . . 39
Buddy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Instant Messaging settings . . . . . . . . . . . . . . . . . . . . . . . . 44
Operating your MCC 3100 for Windows Mobile device . . 47
Starting and exiting MCC 3100 for
Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Turning off auto-login . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Hiding MCC 3100 for Windows Mobile . . . . . . . . . . . . . . . . . . 51
Overview of the main pane . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Main pane components . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Navigating screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Expanding and collapsing the program panes . . . . . . . . . 55
Summary and Detail views . . . . . . . . . . . . . . . . . . . . . . . . 55
Talk and end buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Change the screen orientation . . . . . . . . . . . . . . . . . . . . . 57
Call Alert mode and Phone Volume . . . . . . . . . . . . . . . . . . . . 57
Native dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Calling individuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Calling a number on the Quick Dial list . . . . . . . . . . . . . . 62
4 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Contents
Placing an emergency call . . . . . . . . . . . . . . . . . . . . . . . . 64
Calling from the Buddy list . . . . . . . . . . . . . . . . . . . . . . . . 64
Calling from the History or Search panes . . . . . . . . . . . . 65
Moving an incoming call from your desk phone to
your mobile phone (Device Handoff) . . . . . . . . . . . . . . . . 65
Moving an incoming call from your mobile phone to
your desk phone (Device Handoff) . . . . . . . . . . . . . . . . . . 66
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using the Mid-Call features . . . . . . . . . . . . . . . . . . . . . . . 67
Call Hold and Retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Call Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Call Swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Speaker Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Three-Party Conference . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Managing buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Importing a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Importing a buddy from the Search pane . . . . . . . . . . . . . 73
Viewing the Presence Status of buddies . . . . . . . . . . . . . 74
Adding a buddy to a group . . . . . . . . . . . . . . . . . . . . . . . . 76
Editing a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Configuring your Presence Status . . . . . . . . . . . . . . . . . . . . . 77
Searching for people . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Performing a local search . . . . . . . . . . . . . . . . . . . . . . . . 80
Performing a corporate directory sear ch . . . . . . . . . . . . . 81
Viewing search details . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Managing network connections . . . . . . . . . . . . . . . . . . . . 83
Working with Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Adding a new group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Changing a group name . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Placing an Instant Conference call . . . . . . . . . . . . . . . . . . 86
Managing Instant Conferences . . . . . . . . . . . . . . . . . . . . 88
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 5
Contents
Managing the instant conference history . . . . . . . . . . . . . . . . 91
Managing instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Sending an Instant Message . . . . . . . . . . . . . . . . . . . . . . 93
Receiving an Instant Message . . . . . . . . . . . . . . . . . . . . . 95
Tracking IM Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
History (Call Logs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Marking history entries as read . . . . . . . . . . . . . . . . . . . 100
Deleting entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Managing Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Tracking the status of your messages . . . . . . . . . . . . . . 101
Calling the voice mail system . . . . . . . . . . . . . . . . . . . . . 101
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Data connection between MCC 3100 for
Windows Mobile and MCG 3100 . . . . . . . . . . . . . . . . . . . . . 103
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
6 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Welcome
Welcome
This section contains the following topics:
• “Your new MCC 3100 for Windows Mobile” on page 7
• “New in this release” on page 7
• “MCC 3100 for Windows Mobile feature overview” on page 9
• “Language support” on page 11
• “Related publications” on page 11
Your new MCC 3100 for Windows Mobile
You can use Nortel Mobile Communication Client 3100 (MCC 3100) for
Windows Mobile to achieve real-time communication with the Nortel
Mobile Communication Gateway 3100 (MCG 3100) and Nortel
communication server. The term communication server means all
communication servers that MCC 3100 supports. For more information
about communications servers, see the MC 3100 Product Bulletin
www.nortel.com
.
This document describes MCC 3100 for Windows Mobile.
New in this release
The following sections detail what’s new in Nortel Mobile Communication
Client 3100 for Windows Mobile User Guide (NN42040-107) for Mobile
Communication 3100 (MC 3100) Release 3.0.
Features
This release contains new information about Mid-call features.
• “Call Hold and Retrieve” on page 68
• “Call Mute” on page 68
• “Call Transfer” on page 68
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 7
Welcome
• “Call Swap” on page 69
• “Speaker Mode” on page 69
• “Three-Party Conference” on page 69
Other changes
The following updates occurred:
• Usability enhancements.
• Welcome section added, containing material from other sections.
• Getting Started section added, containing material from other
sections.
• Document reformatted following NCDS standards.
Revision history
September 2008
Standard 02.01. This document is issued for Nortel Mobile
Communication 3100 Release 3.0.
May 2008
Standard 01.03. This document is upissued for Nortel Mobile
Communication 3100 Release 2.1. Reissued with the new date
only .
April 2008
Standard 01.02. This document is upissued for Nortel Mobile
Communication 3100 Release 2.1. It addresses the group call
options in “Responding to an instant conference reminder”
on page 89.
April 2008
Stan dard 01.01. This document is issued to support Nortel Mobile
Communication 3100 Release 2.1.
8 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Welcome
MCC 3100 for Windows Mobile feature overview
MCC 3100 for Windows Mobile extends the enterprise collaboration
functionality to a mobile device by using a data (Internet) connection o ver
the cellular network.
You can perform the following tasks with MCC 3100 for Windows Mobile.
• Associate a single number with all of your outbound calls.
• Answer office calls on your mobile device.
• Manage your buddies using the MCC 3100 for Windows Mobile local
directory and the mobile device address book.
• Search for buddies in the Corporate Directory and in the MCC 3100
for Windows Mobile local directory.
• Track the presence status of other MCC 3100 mobility-enabled users.
• Set your own presence status.
• Use the event log (History) to view your most recent incoming and
outgoing calls, instant messages, and system events.
• Check your inbox for new voice mail messages.
• Receive a message waiting indication (MWI) when you receive a new
voice mail message.
• Create a group containing multiple buddies and initiate an instant
conference to the group members.
• Redirect your incoming calls to alternative contact locations (for
example, office, home, other).
• Send and receive instant messages with other MCC 3100 users.
• Download your configuration settings from the MCG 3100.
• Use the cellular network for voice and data (dependent on hardware
and software support).
• Communicate using any of the following methods:
— Dial a number from the keypad.
— Select a number on the Quick Dial list.
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 9
Welcome
— Select a buddy and choose how you want to contact them (voice
call or IM).
— Select a record in the history log, voice mail or IM sessions pane
and start a new communication session.
• Display the MCC 3100 for Windows Mobile in either landscape or
portrait view.
• Perform Emergency Service Dialing: When you dial an emergency
number such as 911, the system switches to the mobile device native
phone and places the call through the cellular network.
• Use the following call modes:
— Direct Outbound—Direct Outbound is the basic call mode. You
can initiate calls directly from your mobile device to other parties
by dialing or selecting buddies to call. This direct mode uses an
Outgoing Call Service DN to access the MCG 3100 in the
enterprise network.The MCG 3100 then dials the number entered
in the MCC 3100 for Windows Mobile by using the enterprise dial
plan.
— Call-me-First—Call-me-First is the advanced call mode. The Call-
me-First mode has several calling options, for example, outg oing
prefix, and calling locations. Call-me-First calls take two steps to
complete. First, the MCG 3100 calls you at a chosen location.
After you answer, the MCG 3100 initiates the call by calling the
number you entered in the MCC 3100 for Windows Mobile using
the enterprise dial plan.
• Use the following telephony features:
— call hold and retrieve
— supervised and unsupervised call transfe r
— call swap
— caller ID/caller name display
— call timer
— conference call
For more information about Call Modes, see “Call modes” on
page 60.
10 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Welcome
Note: If you are connected to a 3G network, you ca n ex cha n ge
instant messages and track presence while engaged in a voice call.
For more information about configuring your outgoing Call Service DN,
see “Initial configuration” on page 29.
Language support
MCC 3100 for Windows Mobile supports the following languages:
•Chinese
•Dutch
• English
•French
•German
• Japanese
• Norwegian
•Swedish
When you install the client loads using the over the air download method,
the system recommends a software load that matches the operating
system, features, and language of your device. You can download the
recommended software or you can select soft war e for an ot he r lan g uage
(as long as your device supports the chosen language). For example, if
you change the language from English to French on the device, the
system will recommend a French load instead of an English load.
Related publications
The following publications relate to this document:
• Nortel Mobile Communication Client 3100 for Windows Mobile Quick
Reference (NN42030-107)
• Nortel Mobile Communication 3100 Planning and Engineering
(NN42030-200)
No rtel Mob ile Com m u nicat i on Clien t 3100 f o r Window s Mobile User Gui de 11
Welcome
• Nortel Mobile Communication 3100 Installation and Commissioning
(NN42030-300)
• Nortel Mobile Communication 3100 Release Notes (NN42030-404)
• Nortel Mobile Communication 3100 Administration and Security
(NN42030-600)
12 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Getting Started
Getting Started
This section contains the following topics:
• “Before you begin” on page 13
• “Enterprise requirements” on page 13
• “Supported network connections and devices” on page 14
• “Network specifications” on page 15
• “Cellular data plan use of MCC 3100 for Windows Mobile” on
page 16
• “Subscriber Identity Module (SIM) card” on page 17
• “Battery life” on page 17
Before you begin
Before you install MCC 3100 for Windows Mobile, familiarize yourself with
the navigation and data entry methods for your mobile device.
Enterprise requirements
The MCC 3100 requires the following applications at the enterprise site:
• Mobile Communications Gateway 3100 (MCG 3100),
• Supported Enterprise Communication Server (ECS) programmed
with an account for each user.
No rtel Mob ile Com m u nicat i on Clien t 3100 f o r Window s Mobile User Gui de 13
Getting Started
Supported network connections and devices
MCC 3100 for Windows Mobile supports the following network
connections.
Table 1: Supported network connections
Device
type
Operating
system
Voice and data
service availability
Service Cellular network
Cell only WM5 or later Voice Yes
Data Yes
Note: For cellular connections, the MCC 3100 for Windows Mobile
supports voice over GSM or CDMA and data over GPRS or
1xRTT.
MCC 3100 for Windows Mobile supports the following devices.
Table 2: Supported mobile devices
Brand Model
Operating
system
Motorola Q Windows
Mobile 5
(WM5)
Motorola Q (9h) Windows
Mobile 6
(WM6)
Palm 750wx WM5
Samsung Blackjack WM5
HP iPAQ hw69xx Series WM5
HP iPAQ 510 WM6
HTC TyTn WM5
14 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Table 2: Supported mobile devices
Getting Started
Brand Model
Operating
system
HTC TyTn WM6
HTC 6800 (Titan) WM5
HTC 6800 (Titan) WM6
HTC Universal WM5
HTC Apache WM5
HTC TyTn II WM6
HTC AT&T 8925/Tilt WM6
HTC S720 WM6
HTC S620 WM5
HTC S620 WM6
HTC S710 WM6
For a list of the latest supported devices, see the MC 3100 Product
Bulletin at www.nortel.com
.
Note 1: Select and use headsets that are designed to reduce
excessive sound pressure levels or acoustic shocks. Check that
headsets meet National or International Acoustic and Safety
requirements.
Note 2: Some devices have a physical keypad, and do not use the
touch screen for numeric entry. This document describes the touch
screen approach; for devices with a physical keypad , use the keypad
for numeric entry instead.
Network specifications
You must meet the following network specifications:
• Cellular network subscription
No rtel Mob ile Com m u nicat i on Clien t 3100 f o r Window s Mobile User Gui de 15
Getting Started
• Cellular Internet access
Configuring the data connection and verifying cellular Internet
access
1. On the mobile device Main Menu, choose Start, Settings.
2. Select the Connections tab.
3. Enter the correct parameters, such as access point, user name, and
password.
4. Select Start, Internet Explorer to verify data connection.
Cellular data plan use of MCC 3100 for Windows Mobile
Figure 3 "Cellular data plan usage" on page 16 shows the
approximate data usage for various MCC 3100 functions.
Table 3: Cellular data plan usage
Command Approximate Bytes
Login 1000
Logout 900
Call screening mode change 800
Incoming call notification 800
Incoming call answer 900
Outgoing call (Call-me-First) 1000
Outgoing call (Direct) 1000
MWI Update 500
Client polling (every 90 seconds) 700
Sample calculation
Use the following assumption for a MCC 3100 user:
• 5 logon or logout attempts per day.
16 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Getting Started
• 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday.
• 5 message waiting indicator updates per day.
The following calculation shows data usage per month, assuming 20 work
days per month:
Logon and logout attempts
((5 * 1000) + (5 * 900)) * 20 = 190 000 bytes
3 calls per hour (2 inbound, 1 outbound) during an 8 hour day
((2 * 800) + (2 * 900) + 1000) * 8 * 20 = 704 000 bytes
5 message waiting indicator updates
500 * 2 = 10 000 bytes
Client polling (every 90 seconds or 40 an hour)
40 * 700 * 24 hours * 30 days = 20 160 000 bytes
The sum of cellular data used per month is:
190 000 + 704 000 + 10 000 + 20 160 000 = 21 064 000 bytes.
Subscriber Identity Module (SIM) card
You can change the subscriber identity module (SIM) car d in your device.
As long as the new SIM card supports a data connection, the device
sends the telephone number associated with the SIM to the MCG 3100
during the log on process. You continue to make and receive calls without
changing your client configuration. People calling you do not dial different
telephone numbers when you change SIM cards.
Battery life
The battery life of your MCC 3100 device will vary, depending on the
amount of use. While operating in standby mode, you can expect 24
hours standby time while connected to a 2G network, and 10 hours
standby time while connected to a 3G network.
There are many factors that affect battery life. If you have devices for
which you do not get the above standby time, then you should contact
Nortel Support to discuss the scenario.
No rtel Mob ile Com m u nicat i on Clien t 3100 f o r Window s Mobile User Gui de 17
Getting Started
18 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Installing your MCC 3100 for Windows Mobile
Installing your MCC 3100 for
Windows Mobile
This section contains the following topics:
• “Installing or upgrading MCC 3100 for Windows Mobile” on
page 19
• “Uninstalling MCC 3100 for Windows Mobile” on page 24
• “Obtaining the Log file” on page 25
• “Modifying the Microsoft ActiveSync settings” on page 26
• “Determining the MCC 3100 for Windows Mobile software
version” on page 28
This section provides the procedures you can use to insta ll, upgra de, and
uninstall Nortel Multimedia Communication Client 3100 (MCC 3100) for
Windows Mobile on a supported mobile device. You install or upgrade
MCC 3100 for Windows Mobile using your computer or through the over
the air download.
Using your computer, you add the software to your computer, connect
your computer to your Windows Mobile device with a Universal Serial Bus
(USB) cable, and then install the software using the Desktop Manager.
Using the over the air download, you open a web browser on your
Windows Mobile device, access a Web site that lists the available
software loads, and then select and install the appr op r iate sof twa re for
your particular device. This method requires a Windows Mobile cellular
data plan.
Installing or upgrading MCC 3100 for Windows Mobile
Install or upgrade MCC 3100 for Windows Mobile by using one of the
following methods:
• “Installing or upgrading from a computer” on page 20
No rtel Mob ile Com m u nicat i on Clien t 3100 f o r Window s Mobile User Gui de 19
Installing your MCC 3100 for Windows Mobile
• “Installing the software over the air” on page 22
• “Upgrading the software over the air” on page 24
Consult your system administrator for the pr ef er re d ins tallation or
upgrade method.
Note 1: Disable sleep mode during the installation proces s.
Note 2: Before beginning the installation process, ensure that your
device has at least 10 MB of free hard drive space. If not, you will
have to quit the installation to free up additional space. You can add
more space by deleting unnecessary files or reducing the size of the
Internet Explorer cache.
Note 3: If you are upgrading from an earlier release, you must
perform an initial software installation, not an upgrade. After the
installation, update the Server IP/Host address on the Login
Information screen if instructed to do so by your system administrator.
Installing or upgrading from a computer
With this method, you add the software to your computer, connect your
computer to the mobile device with a USB cable, and then install the
software by using Microsoft ActiveSync.
To verify that the data connection between MCC 3100 for Windows
Mobile and Mobile Communication Gateway 3100 (MCG 3100) is
established, see “Data connection between MCC 3100 for Windows
Mobile and MCG 3100” on page 103.
See Table 4 "Software files" on page 20 to choose the software for
your mobile device.
Table 4: Software files
OS Form factor Software file
WM5 Pocket PC DesktopInstall-MCC3100-en-
WindowsMobile5-Pocket-PC-single.zip
WM5 Smartphone DesktopInstall-MCC3100-en-
WindowsMobile5-Smartphone-single.zip
20 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Installing your MCC 3100 for Windows Mobile
Table 4: Software files
OS Form factor Software file
WM5 Pocket PC OTAInstall-MCC3100-en-
WindowsMobile5-PocketPD-single.zip
WM5 Smartphone OTAInstall-MCC3100-en-
WindowsMobile5-Smartphone-single.zip
WM6 Professional DesktopInstall-MCC3100-en-
WindowsMobile6-Professional-single.zip
WM6 Standard DesktopInstall-MCC3100-en-
WindowsMobile6-Standard-single.zip
WM6 Professional OTAInstall-MCC3100-en-
WindowsMobile6-Professional-single.zip
WM6 Standard OTAInstall-MCC3100-en-
WindowsMobile6-Standard.single.zip
You can use your desktop PC or laptop computer to install or upgrade
your MCC 3100 software. After downloading the latest load, you can
install it on your mobile device using a USB connection.
Installing or upgrading the software from a computer
1. If MCC 3100 for Windows Mobile is currently installed and running,
select Menu, Exit.
2. On your computer, open a web browser.
3. In the address field, enter one of the following addresses:
ECM system https://<hostname>/adminserver/userportal.html
non-ECM
http://<hostname>:8282/adminserver/userportal.html
system
https://<hostname>:8553/adminserver/userportal.html
Note: Obtain the correct hostname and port settings from your
system administrator.
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Installing your MCC 3100 for Windows Mobile
4. Use the controls to locate the software file to be installed and click
Download.
5. Click Save, navigate to the folder where you want to store the
software file on your computer, and click Save.
6. Connect the mobile device to your computer with a USB cable.
7. Start Microsoft ActiveSync on your computer.
8. Locate the software file on your computer.
9. Double-click the software executable file and click Run.
10. On the Setup Wizard, click Next.
11. Accept the license agreement and click Next.
12. Select a Destination Location folder and click Next.
13. Select a Start Menu folder and click Next.
14. Click Install to begin the installation on your computer.
15. If you are prompted to reinstall or upgrade the app lication, click Yes.
16. Click OK.
17. Click Finish.
18. On your device, if prompted, select Yes to allow the software to be
installed on the mobile device.
19. On your device, if prompted, select OK to install the new version of
the application on the mobile device.
20. Acknowledge licensing and security prompts that appear during the
process of installing the application on the mobile device.
The software installation proceeds on the mobile device.
21. Complete all other installation tasks, for example, the installation of a
security certificate, if directed by your system administrator.
Installing the software over the air
With this method, you can maintain MCC 3100 software directly from your
Windows Mobile device using a wireless (over the air) connection to the
Internet. To complete the initial installation, you open a browser on your
Windows Mobile device, access the software web site, and then
22 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Installing your MCC 3100 for Windows Mobile
download and install the software. To do an upgrade, you simply select a
menu option from the application.
When you perform an over the air software installation, a software load
that matches your device’s operating system, features, and language, is
recommended. You can accept the recommendation or select a different
load. For more information, see “Language support” on page 11.
See Table 4 "Software files" on page 20 to select the software for your
mobile device.
Installing (initial) the software over the air
1. If MCC 3100 for Windows Mobile is currently installed and running,
select Menu, Exit.
2. On the mobile device, open an Internet browser (Internet Explorer
Mobile is recommended).
3. Use the following address format to access the software web site:
http://<hostname or IP address>:8080/m
OR
https://<hostname or IP address>:8443/m
Note: Obtain the correct hostname and port settings from your
system administrator.
4. Do one of the following:
• Select the Installable link to install the recommended software load.
• To install a different software load, select All other software for your
platform, scroll to a load, and select the Installable link.
5. In the Download dialog box, select the Open file after download
check box and click Yes.
6. If prompted, select Yes to allow the software to be installed on your
Windows mobile device.
7. If prompted, select OK to install the new version of the application on
your Windows mobile device.
8. Acknowledge all other licensing and security prompts that may
appear.
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Installing your MCC 3100 for Windows Mobile
The software installation proceeds on your Windows mobile device.
9. Complete all other installation tasks, for example, the installation of a
security certificate, if directed by your system administrator.
Upgrading the software over the air
If you are performing an upgrade from a previous release, you must
perform an over-the-air initial installation (see “Installing the software
over the air” on page 22) and then update the Server IP/Host address
on the Login Information screen if instructed to do so by your system
administrator.
1. Start the application and log on.
2. Select Menu, Help, Software Upgrade.
A web browser opens and the software download site appears.
3. Do one of the following:
— To install the recommended software load, select the Installable
link.
— To install another software load, sele ct All other software for
your platform, scroll to a load, and select the Installable link.
4. In the Download dialog box, select the Open file after download
check box and click Yes.
5. At the prompt, select Yes to install the software on your Windows
mobile device.
6. Select OK to install the new version of the application on your device.
7. Acknowledge any licensing and security prompts that may appear.
The software installation proceeds on your mobile device.
Uninstalling MCC 3100 for Windows Mobile
This section describes how to remove MCC 3100 for Windows Mobile
from your mobile device and from your personal computer.
Removing MCC 3100 for Windows Mobile from your mobile device
24 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Installing your MCC 3100 for Windows Mobile
1. From MC 3100 for Windows Mobile main window, select Menu, Exit.
The MC 3100 for Windows Mobile stops.
2. On the mobile device, select Start, Settings.
3. Select the System tab.
4. Click Remove Programs.
The Remove Programs pane appears.
5. Select Nortel MCC 3100 on the Programs in storage memory list.
6. Click Remove.
7. Click Yes and follow the prompts to remove the application software.
8. On the mobile device, select Start > File Explorer > My Device
Program Files.
9. Delete the Nortel folder.
Removing the MCC 3100 for Windows Mobile installation directory
and files from the computer
1. On the computer, select Start, Settings, Control panel, Add or
Remove Programs.
2. Select Nortel MCC 3100 vx.x.
3. Click Remove.
4. Click Yes and follow the prompts to remov e th e M CC 3100 for
Windows Mobile installation directory and files.
Obtaining the Log file
The MCC 3100 includes a log of application activity that can be used for
debugging purposes.
Obtaining the log file
1. Connect the mobile device to your computer with a USB cable.
2. Start Microsoft ActiveSync on your computer.
3. Select Tools, Explore <Explore Pocket PC>, My Windows-Mobile
Based Device, Program Files, Manufacturer, MCC 3100.
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Installing your MCC 3100 for Windows Mobile
4. Copy the log file (MCC 3100HostLog.txt) to your computer.
5. Forward the log file to Nortel product support for analysis.
Modifying the Microsoft ActiveSync settings
ActiveSync is a computer-based synchronization program developed by
Microsoft. You can use it to install and upgrade the MCC 3100 software
and allow data to be transmitted over the USB connection while the
device is cradled.
Configuring the ActiveSync settings
1. Connect the mobile device to your computer with a USB cable.
2. Start Microsoft ActiveSync on your computer.
3. Select File, Connection Settings and configure the fields using the
information in Table 5 "Connection settings fields" on page 26 as
a guide.
Table 5: Connection settings fields
Field Description
Show status icon in
toolbar
Allow USB connections Select this checkbox to allow the mobile
Allow connections to one
of the following:
26 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Select this checkbox to display the
ActiveSync status icon in the Windows
toolbar.
device to be connected to th e computer
using ActiveSync.
Select other connection methods (if
desired).
• COMx
• DMA
Installing your MCC 3100 for Windows Mobile
Table 5: Connection settings fields
This computer is
connected to:
Open ActiveSync when
my device connects
Allow wireless
connection on device
when connected to the
desktop (WM 6.0 only)
Specify how the computer connects:
• Automatic—select this option to allow
ActiveSync to automatically select the
connection type.
• Work Network—select this option if you
are connecting to the network while you
are at work.
• The Internet—select this option if you are
connecting to the network while you are
out of the office (for example, at home).
Select this checkbox for ActiveSync to
start automatically when the mobile device
is connected to the computer.
Select this checkbox to allow wireless
network connections to be maintained
while the mobile device is cradled. If this
checkbox is cleared, the connections are
disabled while the device is cradled.
Note: If this checkbox is cleared, you can
still establish a network connection. While
the device is cradled, log off of the network
and log on again. Data traffic is
transmitted over the USB connection. Data
traffic includes signaling, presence
updates, and instant messages only.
4. Click OK.
Note: For detailed, up-to-date instructions on how to use Microsoft
ActivSync, consult the documentation provided with your Windows
Mobile device.
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Installing your MCC 3100 for Windows Mobile
Determining the MCC 3100 for Windows Mobile software version
You can determine the MCC 3100 for Windows Mobile software version
from the help menu in the main window.
Checking the software version
1. Choose Menu, Help, About. The MCC 3100 for Windows Mobile
version screen appears.
2. The software version appears at the top of the screen.
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Configuring your MCC 3100 for Windows Mobile
Configuring your MCC 3100 for
Windows Mobile
This section contains the following topics:
• “Initial configuration” on page 29
• “Advanced Configuration settings” on page 32
Initial configuration
The first time you start MCC 3100 for Windows Mobile, you are prompted
to enter your basic log on information and then log on to the system. Once
you are successfully logged on, additional configuration settings are
automatically downloaded from the MCG 3100 and you can begin using
the MCC 3100.
Completing the initial configuration of the MCC 3100
1. Obtain your basic logon settings from your system administrator.
2. Connect your Windows mobile device to the cellular network.
3. On your Windows mobile device, select Start, Programs, Mobile
Console.
The Login information panel appears.
4. Complete the fields using the information listed in Table 6 "Required
parameters" on page 29.
Table 6: Required parameters
Parameter Description
Logon Name Enter your account user name on the MCG 3100
Logon
Password
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Enter your account password on MCG 3100.
Configuring your MCC 3100 for Windows Mobile
Table 6: Required parameters
Parameter Description
Primary Server
IP/Host
Primary Server
Port
Connection
Type - use
secure
connection
Enter the IP address or fully qualified domain name
of the primary Mobile Communication Gateway
3100 (MCG 3100) external network interface.
Format: <IP address | FQDN>
Note: Do not enter a complete URL.
Enter the port number used for client connections
on the primary MCG 3100 external network
interface. The port number varies depending on the
connection type. For example, an HTTPS
connection typically requires 8443 while an HTTP
connection requires 8080.
Specify the connection type that the MCC 3100
uses when it communications with the MCG 3100.
• To use a secure HTTPS connection, select the
check box.
• To use a regular HTTP connection, clear the
check box.
Note: If you are using an HTTPS connection,
your system administrator may instruct you to
install a security certificate on the device using
Microsoft ActiveSync.
30 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
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