Nortel Networks 3100 User Manual 2

Title page

Nortel Mobile Communication Series 3100 Portfolio

Nortel Mobile Communication Client 3100 for Nokia

User Guide

Contents

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting help from the Nortel Web site . . . . . . . . . . . . . . . . . . . 9

Getting help over the phone from a Nortel

Solutions Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting help from a specialist by using an

Express Routing Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Getting help through a Nortel distributor

or reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Contents

MCC 3100 features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System and network requirements . . . . . . . . . . . . . . . . . . . . . 12

Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Server specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing the MCC 3100 for Nokia software from a computer 15

Installing the MCC 3100 for Nokia software over the air . . . . 17

Moving the MCC 3100 icon to the menu screen . . . . . . . . . . 18

Upgrading the MCC 3100 for Nokia

software from a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Upgrading the MCC 3100 for Nokia software ove r th e air . . . 20

Contents

Uninstalling the MCC 3100 for Nokia software . . . . . . . . . . . . 20

CA root certificate installation . . . . . . . . . . . . . . . . . . . . . . . . . 21

MCC 3100 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Personal preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Starting and exiting the MCC 3100 application . . . . . . . . . . . 33

Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Hiding the MCC 3100 application . . . . . . . . . . . . . . . . . . . . . . 34

Overview of the main screen . . . . . . . . . . . . . . . . . . . . . . . . . 35

Status panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Recent link and preview panel . . . . . . . . . . . . . . . . . . . . . 36

Friends link and preview panel . . . . . . . . . . . . . . . . . . . . . 36

Groups link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Corp Dir link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Navigating screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Accessing screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Green call and red hangup buttons . . . . . . . . . . . . . . . . . 38

Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Adding a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Importing a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Editing a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Deleting a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Searching the corporate directory . . . . . . . . . . . . . . . . . . . . . 47

Contents

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Calling a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Calling from your extension . . . . . . . . . . . . . . . . . . . . . . . 51

Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Advanced call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Adding a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Adding friends to a group . . . . . . . . . . . . . . . . . . . . . . . . . 55

Managing friends in a group . . . . . . . . . . . . . . . . . . . . . . . 56

Managing a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Placing and managing group calls . . . . . . . . . . . . . . . . . . 58

Logging Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Viewing entries on the main screen . . . . . . . . . . . . . . . . . 62

Viewing entries on the Logs screen . . . . . . . . . . . . . . . . . 63

Sorting entries on the Logs screen . . . . . . . . . . . . . . . . . 65

Deleting entries in the Logs screen . . . . . . . . . . . . . . . . . 65

Managing voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Calling voice mail system . . . . . . . . . . . . . . . . . . . . . . . . . 66

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Contents

New in this release

The following sections detail what is new in Mobile Communication Client 3100 for Nokia in MC 3100 Release 2.1.

Features

Nortel Mobile Communication 3100 Release 2.1 introduces an over the air installation and upgrade option.

Other changes

This document is up-issued for Release 2.1.

Revision history

May 2008

Stan dard 02.02. This document is issued to support Nortel Mobile Communication 3100 Release 2.1. Changes were made to

“Installing the MCC 3100 for Nokia software over the air” on page 17 and “Upgrading the MCC 3100 for Nokia software over the air” on page 20.

April 2008

Stan dard 02.01. This document is issued to support Nortel Mobile Communication Client Release 2.1.

October 2007

Standard 01.02. This document is up-issued to contain fixes for configuring Mobile Communication Gateway 3100 addre sses and revised Outgoing Call Service DN requirements.

New in this release

September 2007

Standard 01.01. This document is issued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5.0.

How to get help

This chapter explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

• sign up for automatic notification of new software and documentation for Nortel equipment

• open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the

telephone number for your region:

www.nortel.com/callus

How to get help

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

Introduction

This section contains the following topics:

• “MCC 3100 features” on page 11

• “Before you begin” on page 12

• "System and network requirements" on page 1 2

• "About this guide" on page 14

MCC 3100 features

The Nortel Mobile Communication Client 3100 (MCC 3100) for Nokia application allows you to achieve real-time communication with the Nort el Mobile Communication Gateway 3100 (MCG 3100) and Nortel Communication Server. The term Communication Server means all communication servers that MC 3100 supports. For more information, see the MC 3100 Product Bulletin at www.nortel.com.

MCC 3100 extends the enterprise collaboration functionality to a Nokia mobile device using a data (Internet) connection over the cellular and WiFi network. With MCC 3100, you can perform the following tasks:

• Manage your friends using the MCC local directory.

• Search for friends in the Corporate Directory and the MCC local directory.

• Use the logs to view your most recent incoming and outgoing calls, voice mail indicator, and system events.

• Receive a message waiting indication (MWI) when you receive a new voice mail message.

• Create a friend group containing multiple friends and then initiate an ad hoc conference call to the group members.

• Redirect your incoming calls to alternative contact locations (for example, office, home, other).

• Associate a single number with all of your outbound calls.

Introduction

• Use the following call modes: — Direct Outbound—This is the basic mode. You can initiate calls

directly from your Nokia device to other parties by dialing or selecting friends to call. This direct mode uses an Outgoing Call Service DN to access the MCG 3100 in the enterprise. The MCG 3100 then dials the number entered in the MCC 3100 using the enterprise dial plan.

— Call-me-First—This is a call option in the advanced mode, and

you can change many other calling options (for example, outgoing prefix, calling locations). Call-me-First calls take two steps to complete. First, the MCG 3100 calls you at a chosen location. After you answer, the MCG 3100 initiates the call by calling the number you entered in the MCC 3100 using the

enterprise dial plan. For more information, see “Call modes” on page 49. Note: You must configure your Outgoing Call Service DN in the

MCC 3100 settings before you can use the Direct Outbound call mode. Your system administrator provides the Outgoin g Ca ll Servic e DN to allow direct MCC 3100 calling from your Nokia device.

For more information, see “Initial configuration” on page 23.

Before you begin

Before you install the MCC 3100 application, complete the following checklist:

• Install the Nokia PC Suite software and ensure it is working properly.

• Become familiar with navigation and data entry methods for your Nokia device.

System and network requirements

The MCC 3100 for Nokia has the following system requirements.

Introduction

Important Notice:

Users are advised to select and use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks. Users should check that their headsets do meet their respective National or International Acoustic and Safety requirements.

Table 1: System requirements

Hardware and software

Operating system Symbian v7.0 operating system. Nokia device Nokia E60, E61, E62, or E65 series device. Battery Charged battery in your device. Other hardware A desktop or laptop PC with a USB port.

Other software Nokia PC Suite software installed on your

For a list of the latest supported devices, see the MC 3100 Product Bulletin at www.nortel.com.

A zipped file contains the MCC 3100 software and documentation. Extract the contents of this file to a folder on your computer before you install the software.

The zip file contains the following files:

Type

A USB connection cable.

desktop or laptop PC (to transfer the files to the device).

• MCC3100-N.jad, the MCC 3100 auto configuration file

• MCC3100-N.jar, the MCC 3100 application

• MCC3100-N.sis, an enhancement support file

For installation information, see “Software installation” on page 15.

Network specifications

The following network specifications are required:

Introduction

• Cellular network subscription

• Cellular Internet access (for example, GPRS, EDGE, CDMA 1xRTT, or EVDO)

• WiFi Internet access (Optional)

Server specification

The corporate network requires a minimum of one Communication Serve r to support MCC 3100.

The corporate network must have an MCG 3100 to deploy MCC 3100 for Nokia. Dedicated commercial off the shelf (COTS) server platforms support the MCG 3100 software.

For MCG 3100 installation information, see Nortel Mobile Communication Gateway 3100 Installation Guide (NN42030-300).

About this guide

This guide is for users of the MCC 3100 for Nokia.

Related publications

The following publications relate to the MCC 3100 for Nokia:

• Nortel Mobile Communication Client 3100 for Nokia Quick Reference Card (NN42030-106)

• Nortel Mobile Communication 3100 Series Planning and Engin eering Guide (NN42030-200)

• Nortel Mobile Communication Gateway 3100 Installation Guide

(NN42030-300)

• Nortel Mobile Communication Gateway 3100 Release Notes

(NN42030-403)

• Nortel Mobile Communication Gateway 3100 Administration Guide

(NN42030-600)

Software installation

This section contains the following topics:

• “Installing the MCC 3100 for Nokia software from a computer” on

page 15

• “Installing the MCC 3100 for Nokia software over the air” on page 17

• “Moving the MCC 3100 icon to the menu screen” on page 18

• “Upgrading the MCC 3100 for Nokia software from a computer” on

page 19

• “Upgrading the MCC 3100 for Nokia software over the air” on page 20

• “Uninstalling the MCC 3100 for Nokia software” on page 20

• “CA root certificate installation” on page 21

This section describes how to install, upgrade, and uninstall the Nortel Multimedia Communication Client 3100 (MCC 3100) for Nokia on a supported Nokia device. There are two ways to install or upgrade the MCC 3100: from a computer or over the air.

Before you install or upgrade the MCC 3100 for Nokia software from a computer, ensure that your Nokia device and yo ur PC are co nn e cte d using a Universal Serial Bus (USB) cable and ensure that Nokia PC Suite software is installed on your PC.

Note: Ensure that your device has the corr ect dat e an d tim e.

Use the following procedures to install, upgrade, and uninstall the MCC 3100 for Nokia software.

Installing the MCC 3100 for Nokia software from a computer

Prior to installation, obtain the MCC 3100 for Nokia software from your system administrator.

Software installation

1. Connect the Nokia device to a PC using a Universal Serial Bus (USB) cable.

2. Extract the MCC 3100 files to any folder on your computer.

3. Locate the folder where you extracted the MCC 3100 files. You require the following files to install the application:

— MCC3100-N.jar — MCC3100-N.jad — MCC3100Service-1-1-0.sis

4. Launch the Nokia PC Suite on your PC by selecting Start > Programs > Nokia PC Suite > Nokia PC Suite.

5. Click File Manager.

The Nokia Phone Browser appears.

6. Using the Nokia Phone Browser, first browse to the folder that contains the installation software files you extracted, and then select and copy them.

7. Paste the files into the Nokia Phone Browser > Nokia E60 | E61 > Phone memory > Data > Installs directory. See “Nokia phone

browser installs” on page 16.

Figure 1: Nokia phone browser installs

Software installation

An Uploading progress dialog box appears indicating a transfer of the files to your device. See “Uploading progress” on page 17.

Figure 2: Uploading progress

The remainder of the installation is performed from your Nokia device.

8. On your Nokia device, press the Menu key. The Menu screen appears.

9. Select Tools > App. mgr The Applications Manager appears.

10. Scroll to the MCC3100-N.jad file, then select Options > Install.

11. Follow the prompts to complete the installation.

12. Scroll to the MCC3100-N.sis, then selete Options > Install.

13. Follow the prompts to complete the installation.

14. Optionally, move the MCC 3100 application icon to the menu screen of your Nokia device. For more information, see “Moving the MCC

3100 icon to the menu screen” on page 18.

After completing these steps, you configure the MCC 3100 for Nokia by following “Initial configuration” on page 23.

Installing the MCC 3100 for Nokia software over the air

1. On your Nokia device, press the Menu key. The Menu screen appears.

2. On the Menu screen, select Web.

Software installation

3. Use the following address format to access the Mobile User Portal web page:

http://<hostname or IP address>:808 0/ m or https://<hostname or IP address>:8443/m

4. Click the Installable load.

5. Select Open.

6. Select Yes.

7. Select Continue.

8. Follow the prompts to complete the installation.

9. After the installation completes, exit the web browser and ignore prompts.

10. Optionally, move the MCC 3100 application icon to the menu screen of your Nokia device. For more information, see “Moving the MCC

3100 icon to the menu screen” on page 18.

After completing these steps, you configure the MCC 3100 for Nokia by following “Initial configuration” on page 23.

Moving the MCC 3100 icon to the menu screen

Complete this procedure to make the MCC 3100 application icon available on the menu screen of the Nokia device.

1. On your Nokia device, press the Menu key. The Menu screen appears.

2. Select Installat.

3. Highlight the MCC 3100 icon, and then press Options > Move to folder.

4. Select Move To: Menu.

5. Press Back to return to the Menu screen.

Software installation

6. Highlight the MCC 3100 icon, and then press Options > Move. A check mark appears in the upper right corner of the icon.

7. Use the five-way scroll key to select the screen position where you want to place the MCC 3100 icon, and then press the scroll key.

The MCC 3100 icon moves to the position you selected. Note: If you do not move the application icon to the Main screen, th en

the MCC 3100 is available in the installat folder.

Upgrading the MCC 3100 for Nokia software from a computer

This section describes how to upgrade or reinstall the MCC 3100 for Nokia software. When you upgrade the software, your data is saved automatically.

1. Connect the Nokia device to a PC using a Universal Serial Bus (USB) cable.

2. Exit the MCC 3100.

3. Perform the following steps: a. On your Nokia device, press the Menu key. The Menu screen appears. b. Select Tools > App. Mgr. The Application Manager screen appears. c. If yo u ar e up gr adin g fro m MC 31 00 R elease 2.1, scroll to

MCC3100-N.sis and select Options > Remove.

Note: Do not remove MCC3100-N.jad. d. Restart the device.

4. Connect the device to the computer.

5. Perform the procedure in “Installing the MCC 3100 for Nokia software

from a computer” on page 15.

Software installation

Upgrading the MCC 3100 for Nokia software over the air

1. On your Nokia device, press the Menu key. The Menu screen appears.

2. On the Menu screen, select Web.

3. Use the following address format to access the Mobile User Portal web page:

http://<hostname or IP address>:808 0/ m or https://<hostname or IP address>:8443/m

4. Click the Installable load.

5. Select Open.

6. Select Yes.

7. Select Continue.

8. Select OK to start the upgrade.

9. Follow the prompts to complete the installation.

10. After the installation completes, exit the web browser and ignore prompts.

11. Optionally, move the MCC 3100 application icon to the menu screen of your Nokia device. For more information, see “Moving the MCC

3100 icon to the menu screen” on page 18.

Uninstalling the MCC 3100 for Nokia software

This section describes how to remove the MCC 3100 for Nokia from your device.

1. Exit the MCC 3100 application if it is running.

2. On your Nokia device, press the Menu key.

Software installation

The Menu screen appears.

3. Select Tools > App. Mgr. The Applications Manager appears. You must remove the files and applications one at a time.

4. Highlight the MCC3100-N.sis file, and select Options > Remove.

5. Select Yes to confirm file removal.

6. Highlight the MCC3100-N.jad file, and select Options > Remove.

7. Select Yes to confirm file removal.

8. Highlight the MCC 3100 application and select Options > Remove.

9. Select Yes to confirm application removal.

10. After you remove the files and applications, turn the device off, and then on.

CA root certificate installation

When your administrator e-mails the root certificate to you, you must install the certificate on your mobile device.

After you install the root certificate, your mobile client communicates with the MCG 3100 using TLS security.

Note: If you attempt to log on and the root certificate is not inst alled, a prompt appears asking for permission to allow access to the MCG 3100 Server . If permission is granted and the connection fails or times out, the user must install the root certificate on the mobile client device.

To install a root certificate on a Nokia mobile device

1. Connect the Nokia device to a PC using a Universal Serial Bus (USB) cable.

2. Save the root certificate attached to the e-mail from your administrator to a folder on the PC.

3. On the PC, open the Nokia PC Suite by choosing Start > Programs > Nokia PC Suite > Nokia PC Suite.

Software installation

4. Click File Manager.

5. In the Nokia Phone Browser, browse to the folder that contains the root certificate, and then select and copy the root cert ifica te .

6. Paste the root certificate into the Nokia Phone Browser > Nokia <E6x> > Phone memory > Data > Documents folder.

7. On the Nokia phone, press the Menu key.

8. On the Menu screen, select Office > File mgr > Documents.

9. In the Documents folder, select the certificate.

10. Select Options > Open. You receive a prompt to save the certificate an d a se cu rity warn ing

appears.

11. Click Yes.

12. Specify a label for the certificate and click OK.

13. After the Certificate Uses prompt appears, select Internet. The root certificate installs in the Tools > Settings > Security > Certif.

Management directory.

+ 50 hidden pages