Nortel Networks 3100 User Manual 2

Title page

Nortel Mobile Communication Series 3100 Portfolio

Nortel Mobile Communication Client
3100 for Nokia

User Guide

Contents

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting help from the Nortel Web site . . . . . . . . . . . . . . . . . . . 9

Getting help over the phone from a Nortel

Solutions Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting help from a specialist by using an

Express Routing Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Getting help through a Nortel distributor

or reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Contents

MCC 3100 features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System and network requirements . . . . . . . . . . . . . . . . . . . . . 12

Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Server specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing the MCC 3100 for Nokia software from a computer 15

Installing the MCC 3100 for Nokia software over the air . . . . 17

Moving the MCC 3100 icon to the menu screen . . . . . . . . . . 18

Upgrading the MCC 3100 for Nokia

software from a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Upgrading the MCC 3100 for Nokia software ove r th e air . . . 20

3

Contents

Uninstalling the MCC 3100 for Nokia software . . . . . . . . . . . . 20

CA root certificate installation . . . . . . . . . . . . . . . . . . . . . . . . . 21

MCC 3100 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Personal preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Starting and exiting the MCC 3100 application . . . . . . . . . . . 33

Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Hiding the MCC 3100 application . . . . . . . . . . . . . . . . . . . . . . 34

Overview of the main screen . . . . . . . . . . . . . . . . . . . . . . . . . 35

Status panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Recent link and preview panel . . . . . . . . . . . . . . . . . . . . . 36

Friends link and preview panel . . . . . . . . . . . . . . . . . . . . . 36

Groups link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Corp Dir link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Navigating screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Accessing screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Green call and red hangup buttons . . . . . . . . . . . . . . . . . 38

Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Adding a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Importing a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Editing a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Deleting a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Searching the corporate directory . . . . . . . . . . . . . . . . . . . . . 47

4

Contents

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Calling a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Calling from your extension . . . . . . . . . . . . . . . . . . . . . . . 51

Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Advanced call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Adding a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Adding friends to a group . . . . . . . . . . . . . . . . . . . . . . . . . 55

Managing friends in a group . . . . . . . . . . . . . . . . . . . . . . . 56

Managing a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Placing and managing group calls . . . . . . . . . . . . . . . . . . 58

Logging Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Viewing entries on the main screen . . . . . . . . . . . . . . . . . 62

Viewing entries on the Logs screen . . . . . . . . . . . . . . . . . 63

Sorting entries on the Logs screen . . . . . . . . . . . . . . . . . 65

Deleting entries in the Logs screen . . . . . . . . . . . . . . . . . 65

Managing voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Calling voice mail system . . . . . . . . . . . . . . . . . . . . . . . . . 66

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

5

Contents

6

New in this release

New in this release

The following sections detail what is new in Mobile Communication Client
3100 for Nokia in MC 3100 Release 2.1.

Features

Nortel Mobile Communication 3100 Release 2.1 introduces an over the
air installation and upgrade option.

Other changes

This document is up-issued for Release 2.1.

Revision history

May 2008

Stan dard 02.02. This document is issued to support Nortel Mobile
Communication 3100 Release 2.1. Changes were made to

“Installing the MCC 3100 for Nokia software over the air” on
page 17 and “Upgrading the MCC 3100 for Nokia software over
the air” on page 20.

April 2008

Stan dard 02.01. This document is issued to support Nortel Mobile
Communication Client Release 2.1.

October 2007

Standard 01.02. This document is up-issued to contain fixes for
configuring Mobile Communication Gateway 3100 addre sses and
revised Outgoing Call Service DN requirements.

7

New in this release

September 2007

Standard 01.01. This document is issued to support the Nortel
Mobile Communications 3100 Series Portfolio on Nortel
Communication Server 1000 Release 5.0.

8

How to get help

How to get help

This chapter explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the
Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge
Base for answers to technical issues

• sign up for automatic notification of new software and documentation
for Nortel equipment

• open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical
Support Web site, and you have a Nortel support contract, you can also
get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the

telephone number for your region:

www.nortel.com/callus

9

How to get help

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in
your Nortel product or service. To locate the ERC for your product or
service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for
that distributor or reseller.

10

Introduction

Introduction

This section contains the following topics:

• “MCC 3100 features” on page 11

• “Before you begin” on page 12

• "System and network requirements" on page 1 2

• "About this guide" on page 14

MCC 3100 features

The Nortel Mobile Communication Client 3100 (MCC 3100) for Nokia
application allows you to achieve real-time communication with the Nort el
Mobile Communication Gateway 3100 (MCG 3100) and Nortel
Communication Server. The term Communication Server means all
communication servers that MC 3100 supports. For more information,
see the MC 3100 Product Bulletin at www.nortel.com.

MCC 3100 extends the enterprise collaboration functionality to a Nokia
mobile device using a data (Internet) connection over the cellular and
WiFi network. With MCC 3100, you can perform the following tasks:

• Manage your friends using the MCC local directory.

• Search for friends in the Corporate Directory and the MCC local
directory.

• Use the logs to view your most recent incoming and outgoing calls,
voice mail indicator, and system events.

• Receive a message waiting indication (MWI) when you receive a new
voice mail message.

• Create a friend group containing multiple friends and then initiate an
ad hoc conference call to the group members.

• Redirect your incoming calls to alternative contact locations (for
example, office, home, other).

• Associate a single number with all of your outbound calls.

11

Introduction

• Use the following call modes:
— Direct Outbound—This is the basic mode. You can initiate calls

directly from your Nokia device to other parties by dialing or
selecting friends to call. This direct mode uses an Outgoing Call
Service DN to access the MCG 3100 in the enterprise. The
MCG 3100 then dials the number entered in the MCC 3100 using
the enterprise dial plan.

— Call-me-First—This is a call option in the advanced mode, and

you can change many other calling options (for example,
outgoing prefix, calling locations). Call-me-First calls take two
steps to complete. First, the MCG 3100 calls you at a chosen
location. After you answer, the MCG 3100 initiates the call by
calling the number you entered in the MCC 3100 using the

enterprise dial plan.
For more information, see “Call modes” on page 49.
Note: You must configure your Outgoing Call Service DN in the

MCC 3100 settings before you can use the Direct Outbound call
mode. Your system administrator provides the Outgoin g Ca ll Servic e
DN to allow direct MCC 3100 calling from your Nokia device.

For more information, see “Initial configuration” on page 23.

Before you begin

Before you install the MCC 3100 application, complete the following
checklist:

• Install the Nokia PC Suite software and ensure it is working properly.

• Become familiar with navigation and data entry methods for your
Nokia device.

System and network requirements

The MCC 3100 for Nokia has the following system requirements.

12

Introduction

Important Notice:

Users are advised to select and use headsets which are designed to
reduce excessive sound pressure levels or acoustic shocks. Users should
check that their headsets do meet their respective National or
International Acoustic and Safety requirements.

Table 1: System requirements

Hardware and
software

Operating system Symbian v7.0 operating system.
Nokia device Nokia E60, E61, E62, or E65 series device.
Battery Charged battery in your device.
Other hardware A desktop or laptop PC with a USB port.

Other software Nokia PC Suite software installed on your

For a list of the latest supported devices, see the MC 3100 Product
Bulletin at www.nortel.com.

A zipped file contains the MCC 3100 software and documentation. Extract
the contents of this file to a folder on your computer before you install the
software.

The zip file contains the following files:

Type

A USB connection cable.

desktop or laptop PC (to transfer the files to
the device).

• MCC3100-N.jad, the MCC 3100 auto configuration file

• MCC3100-N.jar, the MCC 3100 application

• MCC3100-N.sis, an enhancement support file

For installation information, see “Software installation” on page 15.

Network specifications

The following network specifications are required:

13

Introduction

• Cellular network subscription

• Cellular Internet access (for example, GPRS, EDGE, CDMA 1xRTT,
or EVDO)

• WiFi Internet access (Optional)

Server specification

The corporate network requires a minimum of one Communication Serve r
to support MCC 3100.

The corporate network must have an MCG 3100 to deploy MCC 3100 for
Nokia. Dedicated commercial off the shelf (COTS) server platforms
support the MCG 3100 software.

For MCG 3100 installation information, see Nortel Mobile Communication
Gateway 3100 Installation Guide (NN42030-300).

About this guide

This guide is for users of the MCC 3100 for Nokia.

Related publications

The following publications relate to the MCC 3100 for Nokia:

• Nortel Mobile Communication Client 3100 for Nokia Quick Reference
Card (NN42030-106)

• Nortel Mobile Communication 3100 Series Planning and Engin eering
Guide (NN42030-200)

• Nortel Mobile Communication Gateway 3100 Installation Guide

(NN42030-300)

• Nortel Mobile Communication Gateway 3100 Release Notes

(NN42030-403)

• Nortel Mobile Communication Gateway 3100 Administration Guide

(NN42030-600)

14

Software installation

Software installation

This section contains the following topics:

• “Installing the MCC 3100 for Nokia software from a computer” on

page 15

• “Installing the MCC 3100 for Nokia software over the air” on page 17

• “Moving the MCC 3100 icon to the menu screen” on page 18

• “Upgrading the MCC 3100 for Nokia software from a computer” on

page 19

• “Upgrading the MCC 3100 for Nokia software over the air” on page 20

• “Uninstalling the MCC 3100 for Nokia software” on page 20

• “CA root certificate installation” on page 21

This section describes how to install, upgrade, and uninstall the Nortel
Multimedia Communication Client 3100 (MCC 3100) for Nokia on a
supported Nokia device. There are two ways to install or upgrade the
MCC 3100: from a computer or over the air.

Before you install or upgrade the MCC 3100 for Nokia software from a
computer, ensure that your Nokia device and yo ur PC are co nn e cte d
using a Universal Serial Bus (USB) cable and ensure that Nokia PC Suite
software is installed on your PC.

Note: Ensure that your device has the corr ect dat e an d tim e.

Use the following procedures to install, upgrade, and uninstall the
MCC 3100 for Nokia software.

Installing the MCC 3100 for Nokia software from a computer

Prior to installation, obtain the MCC 3100 for Nokia software from your
system administrator.

15

Software installation

1. Connect the Nokia device to a PC using a Universal Serial Bus (USB)
cable.

2. Extract the MCC 3100 files to any folder on your computer.

3. Locate the folder where you extracted the MCC 3100 files. You
require the following files to install the application:

— MCC3100-N.jar
— MCC3100-N.jad
— MCC3100Service-1-1-0.sis

4. Launch the Nokia PC Suite on your PC by selecting Start >
Programs > Nokia PC Suite > Nokia PC Suite.

5. Click File Manager.

The Nokia Phone Browser appears.

6. Using the Nokia Phone Browser, first browse to the folder that
contains the installation software files you extracted, and then select
and copy them.

7. Paste the files into the Nokia Phone Browser > Nokia E60 | E61 >
Phone memory > Data > Installs directory. See “Nokia phone

browser installs” on page 16.

Figure 1: Nokia phone browser installs

16

Software installation

An Uploading progress dialog box appears indicating a transfer of the
files to your device. See “Uploading progress” on page 17.

Figure 2: Uploading progress

The remainder of the installation is performed from your Nokia
device.

8. On your Nokia device, press the Menu key.
The Menu screen appears.

9. Select Tools > App. mgr
The Applications Manager appears.

10. Scroll to the MCC3100-N.jad file, then select Options > Install.

11. Follow the prompts to complete the installation.

12. Scroll to the MCC3100-N.sis, then selete Options > Install.

13. Follow the prompts to complete the installation.

14. Optionally, move the MCC 3100 application icon to the menu screen
of your Nokia device. For more information, see “Moving the MCC

3100 icon to the menu screen” on page 18.

After completing these steps, you configure the MCC 3100 for Nokia by
following “Initial configuration” on page 23.

Installing the MCC 3100 for Nokia software over the air

1. On your Nokia device, press the Menu key.
The Menu screen appears.

2. On the Menu screen, select Web.

17

Software installation

3. Use the following address format to access the Mobile User Portal
web page:

http://<hostname or IP address>:808 0/ m
or
https://<hostname or IP address>:8443/m

4. Click the Installable load.

5. Select Open.

6. Select Yes.

7. Select Continue.

8. Follow the prompts to complete the installation.

9. After the installation completes, exit the web browser and ignore
prompts.

10. Optionally, move the MCC 3100 application icon to the menu screen
of your Nokia device. For more information, see “Moving the MCC

3100 icon to the menu screen” on page 18.

After completing these steps, you configure the MCC 3100 for Nokia by
following “Initial configuration” on page 23.

Moving the MCC 3100 icon to the menu screen

Complete this procedure to make the MCC 3100 application icon
available on the menu screen of the Nokia device.

1. On your Nokia device, press the Menu key.
The Menu screen appears.

2. Select Installat.

3. Highlight the MCC 3100 icon, and then press Options > Move to
folder.

4. Select Move To: Menu.

5. Press Back to return to the Menu screen.

18

Software installation

6. Highlight the MCC 3100 icon, and then press Options > Move.
A check mark appears in the upper right corner of the icon.

7. Use the five-way scroll key to select the screen position where you
want to place the MCC 3100 icon, and then press the scroll key.

The MCC 3100 icon moves to the position you selected.
Note: If you do not move the application icon to the Main screen, th en

the MCC 3100 is available in the installat folder.

Upgrading the MCC 3100 for Nokia software from a computer

This section describes how to upgrade or reinstall the MCC 3100 for
Nokia software. When you upgrade the software, your data is saved
automatically.

1. Connect the Nokia device to a PC using a Universal Serial Bus (USB)
cable.

2. Exit the MCC 3100.

3. Perform the following steps:
a. On your Nokia device, press the Menu key.
The Menu screen appears.
b. Select Tools > App. Mgr.
The Application Manager screen appears.
c. If yo u ar e up gr adin g fro m MC 31 00 R elease 2.1, scroll to

MCC3100-N.sis and select Options > Remove.

Note: Do not remove MCC3100-N.jad.
d. Restart the device.

4. Connect the device to the computer.

5. Perform the procedure in “Installing the MCC 3100 for Nokia software

from a computer” on page 15.

19

Software installation

Upgrading the MCC 3100 for Nokia software over the air

1. On your Nokia device, press the Menu key.
The Menu screen appears.

2. On the Menu screen, select Web.

3. Use the following address format to access the Mobile User Portal
web page:

http://<hostname or IP address>:808 0/ m
or
https://<hostname or IP address>:8443/m

4. Click the Installable load.

5. Select Open.

6. Select Yes.

7. Select Continue.

8. Select OK to start the upgrade.

9. Follow the prompts to complete the installation.

10. After the installation completes, exit the web browser and ignore
prompts.

11. Optionally, move the MCC 3100 application icon to the menu screen
of your Nokia device. For more information, see “Moving the MCC

3100 icon to the menu screen” on page 18.

Uninstalling the MCC 3100 for Nokia software

This section describes how to remove the MCC 3100 for Nokia from your
device.

1. Exit the MCC 3100 application if it is running.

2. On your Nokia device, press the Menu key.

20

Software installation

The Menu screen appears.

3. Select Tools > App. Mgr.
The Applications Manager appears.
You must remove the files and applications one at a time.

4. Highlight the MCC3100-N.sis file, and select Options > Remove.

5. Select Yes to confirm file removal.

6. Highlight the MCC3100-N.jad file, and select Options > Remove.

7. Select Yes to confirm file removal.

8. Highlight the MCC 3100 application and select Options > Remove.

9. Select Yes to confirm application removal.

10. After you remove the files and applications, turn the device off, and
then on.

CA root certificate installation

When your administrator e-mails the root certificate to you, you must
install the certificate on your mobile device.

After you install the root certificate, your mobile client communicates with
the MCG 3100 using TLS security.

Note: If you attempt to log on and the root certificate is not inst alled, a
prompt appears asking for permission to allow access to the MCG
3100 Server . If permission is granted and the connection fails or times
out, the user must install the root certificate on the mobile client
device.

To install a root certificate on a Nokia mobile device

1. Connect the Nokia device to a PC using a Universal Serial Bus (USB)
cable.

2. Save the root certificate attached to the e-mail from your
administrator to a folder on the PC.

3. On the PC, open the Nokia PC Suite by choosing Start > Programs
> Nokia PC Suite > Nokia PC Suite.

21

Software installation

4. Click File Manager.

5. In the Nokia Phone Browser, browse to the folder that contains the
root certificate, and then select and copy the root cert ifica te .

6. Paste the root certificate into the Nokia Phone Browser > Nokia
<E6x> > Phone memory > Data > Documents folder.

7. On the Nokia phone, press the Menu key.

8. On the Menu screen, select Office > File mgr > Documents.

9. In the Documents folder, select the certificate.

10. Select Options > Open.
You receive a prompt to save the certificate an d a se cu rity warn ing

appears.

11. Click Yes.

12. Specify a label for the certificate and click OK.

13. After the Certificate Uses prompt appears, select Internet.
The root certificate installs in the Tools > Settings > Security > Certif.

Management directory.

22

MCC 3100 configuration

MCC 3100 configuration

This section contains the following topics:

• “Initial configuration” on page 23

• "System settings" on page 26

• "Personal preferences" on page 29

• "Call settings" on page 31

Initial configuration

The first time you start the Mobile Communication Client 3100
(MCC 3100) after you install it on your Nokia, you must configure the
following parameters provided by your system administrator:

• your account username and extens ion

• your account password

• the Mobile Communication Gateway 3100 (MCG 3100) IP address

• your Outgoing Call Service Directory Number (DN)

• your Nokia telephone number

The next time you start MCC 3100, you automatically log on to the
network.

Configuring initial Nokia parameters

1. Obtain your user name, password, Mobile Communication Gateway
IP address, Outgoing Call Service DN, and Nokia telephone number
from your system administrator.

2. Start the MCC 3100 application. See “Starting and exiting the MCC

3100 application” on page 33.

The System Settings screen appears. See “System Settings” on

page 24.

23

MCC 3100 configuration

Figure 1: System Settings

Note: If the Main screen appears, then your basic settings are
already configured, and you can start using the application.

3. In the Username field, enter user name provided by your system
administrator.

4. In the Password field, enter the password provided by your system
administrator.

5. In the Primary MCG3100 Address field, enter the IP address or
domain name and port of the Mobile Communication Gateway
provided by your system administrator:

http://<IP address or hostname>:8080
or
https://<IP address or hostname>:8443

6. In the Outgoing Call Service DN field, enter the Outgoing Call
Service DN number provided by your system administrator.

7. From the menu, select Save.

24

MCC 3100 configuration

8. From the menu, select Preferences.
The Preferences screen appears. See “Preferences” on page 25.

Figure 2: Preferences

9. In the Mobile Contact field, enter the cell telephone number for your
Nokia device.

Note: On some devices, the Mobile Contact field is automatically
populated with the cell telephone number for your device.

10. From the menu, select Save.
If you correctly enter the settings, you log on to the system.

11. At the prompt Download Usability Enhancement?, select Yes.

12. Select OK. The web browser overlays the application.

13. Select Yes to download and install the usability enhancement
software.

14. After reviewing the details, select Continue.

25

MCC 3100 configuration

15. After the installation complete, close the web browse and ignore
prompts to accept the license agreement a second time.

16. On the Confirmation screen, select No and then OK.
If you have the latest usability enhancement , Main screen appears.

See “Overview of the main screen” on page 35. If you made an error,
you are prompted to re-enter the settings.

Note: The next time you start the MCC 3100, you log on to the
network without being prompted to enter your user name, password,
and mobile contact number.

System settings

Use the System Settings screen to manage your connection to the
network. As a minimum, you must enter your user name, password,
Mobile Communication Gateway IP address, and Outgoing Call Service
DN on this screen. See “Initial configuration” on page 23.

Nortel recommends that the Outgoing Call Service DN includes the
international access code (+) and your country code as part of the
number to facilitate roaming. For example, [phone]. See

“Outgoing Call Service DN structure” on page 26.

Figure 3: Outgoing Call Service DN structure

Consult your system administrator to obtain your Outgoing Call Service
DN and other system settings.

26

MCC 3100 configuration

Configuring your system settings

1. Go to the Main or Preferences screen.

2. From the menu, select System Settings.
The System Settings screen appears. See “System Settings” on

page 24.

3. Complete the fields on the System Settings screen using the
information provided by your system administrator. Consult your
system administrator if you need assistance.

Table 2: System Settings fields

Field Settings

Username Enter your MCG 3100 user name.
Password Enter your MCG 3100 password.
Primary MCG3100

Address

Enter the IP address or the domain name and
port of the primary MCG 3100:

http://<IP address or hostname>:8080
or
https://<IP address or hostname>:8443
If you use a certificate on the mobile device to

support HTTPS you must use an FQDN for
this parameter and the FQDN must match the
FQDN used to generate the certificate.

For example:
https://mcg3100.nortel.com:8443.

Note: If the system uses the default port
(8080 for HTTP, or 8443 for HTTPS), then
you do not need to configure a port
number.

27

MCC 3100 configuration

Table 2: System Settings fields

Field Settings

Secondary MCG3100
Address

Voicemail DN/SIP
Address

Outgoing Call
Service DN

Enter the IP address or the domain name and
port of the secondary MCG 3100:

http://<IP address or hostname>:8080
or
https://<IP address or hostname>:8443
If you use a certificate on the mobile device to

support HTTPS you must use an FQDN for
this parameter and the FQDN must match the
FQDN used to generate the certificate.

For example:
https://mcg3100.nortel.com:8443.

Note: If the system uses the default port
(8080 for HTTP, or 8443 for HTTPS), then
you do not need to configure a port
number.

Enter the number (SIP address) to access the
voice mail server.

The Outgoing Call Service DN allows you to
place calls directly from your Nokia to other
parties in Direct Outbound mode.

Max No. of recent
(1 -10)

28

To place calls in Direct Outbound mode, leave
your caller ID visible on the Nokia.

An Outgoing Call Service DN is mandatory to
support MCC 3100 call features.

Specify the number of recent incoming and
outgoing calls that appear in the recent
window of the MCC 3100. You can choose
from a range of 1 to 10 items (default is 3).

Table 2: System Settings fields

Field Settings

MCC 3100 configuration

No. of Visible Entries
in Friends Popup
(0 -50)

Best Performance for
Call Delivery

4. From the menu, select Save.
You are logged on and the Main screen appears.

Specify the number of friends that display in
the Friends preview page of the MCC 3100.
You can choose from a range of 0 to 50 items
(default is 7).

Select this parameter to improve call delivery
performance if you do not receive some of
your incoming calls.

Warning: Enabling this feature increases your
device’s power consumption.

Personal preferences

Use the Preferences screen to enter personal information, such as your
name, contact, and call prefix settings. As a minimum, you must enter
your mobile telephone number on this screen after you perform th e steps
in “Initial configuration” on page 23.

Configuring your personal preferences

1. Go to the Main or System Settings screen.

2. From the menu, select Preferences.
The Preferences screen appears. See “Preferences” on page 25.

3. Complete the fields on the Preferences screen using the information
in the following table as a guide.

Table 3: Preferences screen fields

Field Settings

First Name Enter your first name

29

MCC 3100 configuration

Table 3: Preferences screen fields

Field Settings

Last Name Enter your last name
Display Name Enter the name that serves as your unique

identifier on the MCC 3100. This name
displays in the status bar of the main screen.

Mobile Contact Enter your Nokia telephone number.

Your phone number must be configured.
This is your default contact location. You can

select other contact locations when you place
an Advanced Call.

Mobile Contact
Default Prefix

Select the mobile telephone default call prefix.
Options include:

•Use No Prefix

• Local Prefix

• Long Distance Prefix

• International Prefix

• Corporate Prefix
When you execute a basic call, the system

automatically inserts this prefix ahead of your

mobile telephone number.
Home Contact Enter your home number.
Other1 Contact Enter an additional number.
Other2 Contact Enter an additional number.
Local Prefix Enter the digits required to make a local call.

For example, if the telephone dialing plan

requires a prefix of 9 for local calls, enter 9.
Long Distance Prefix Enter a long-distance prefix. For example, if

your telephone company requires a prefix of 1

for long-distance calls, enter 1.

30

MCC 3100 configuration

Table 3: Preferences screen fields

Field Settings

International Prefix Enter an international prefix. For example, if

your telephone company requires a prefix of

011 for international calls, enter 011.
Corporate Prefix Enter the digits required to make a call within

the company. For example, if the telephone

dialing plan requires corporate calls to use a

specific trunk, configure the digits required to

access that trunk. The corporate prefix is also

known as the trunk steering code
Call Notification

Repeat (0-9)

Call Notification
Volume (0-9)

Only the MCC 3100 uses the information you enter on the
Preferences screen. No information is uploaded to any other
application.

4. From the menu, select Save.

Specify the maximum number of notifications

that you receive for incoming voice calls. You

can choose from a range of 0 to 9 notifications

(default is 2).

Specify the volume of the audible alert that

plays for incoming voice call notifications. You

can choose from a range of 0 to 9 (default is

5).

Call settings

Use the Call Settings screen to select a call screening mode and
configure the group call notification period.

Configuring your call settings

1. Go to the Main or System Settings screen.

2. From the menu, select Call Settings.
The Call Settings menu screen appears. See “Call Settings” on

page 32.

31

MCC 3100 configuration

Figure 4: Call Settings

3. Use the radio buttons to select a Call Screening Mode:
— Call Screening Enabled—When you receive an incoming call,

the MCC 3100 displays a dialog that allows you to either accept
the call on your Nokia, redirect the call to another number, or
decline the call.

— Call Screening Disabled—When you receive an incoming call,

the MCC 3100 allows you to only accept calls on your Nokia
device.

— Mobile Do-Not-Disturb—When you receive an incoming call, the

MCC 3100 forwards the call directly to your call no answered
route (voice mail by default). You do not receive a missed call
indication for forwarded calls.

4. Configure your contact locations on the Preferences screen. See

“Personal preferences” on page 29.

5. Configure the Group-Call Notify Period for a time period between 1
and 30 minutes (default is 5 minutes). This setting controls how often
the MCC 3100 prompts you to join a group call after you have
received the initial invitation and selected Join Later.

6. From the menu, select Save.

32

Basic functions

Basic functions

This section contains the following topics:

• “Starting and exiting the MCC 3100 application” on page 33

• “Logging on and logging off” on page 34

• “Hiding the MCC 3100 application” on page 34

• “Overview of the main screen” on page 35

• “Navigating screens” on page 37

• “Accessing Help” on page 38

Starting and exiting the MCC 3100 application

This section describes how to start the MCC 3100 application.
To start the MCC 3100 application on a Nokia device, perform the

following steps:

1. Press the Menu button.

2. Select the Nortel MCC 3100 application icon.

3. Select Yes to allow this application to use the network to send and
receive data.

The MCC 3100 application starts.

On some Nokia devices, the application icon is available under Menu >
Installation.

To exit the MCC 3100 application on a Nokia device, perform the
following steps:

1. Go to the Main screen.

2. From the menu, select Quit.
The Quit confirmation screen appears.

33

Basic functions

3. Select Yes to exit the application, or Cancel to return to the
application.

4. Select Ok to confirm your selection.
Note: Nortel recommends that you exit the MCC 3100 application

before you shut off your device.
Note: On some Nokia devices, you can exit the application by

selecting Quit from any menu.

Logging on and logging off

To log on or log off the MCC 3100, perform the following steps:

1. Go to the main MCC 3100 screen.

2. Select Options to display the menu.

3. To log on the MCC 3100, select Login.
The status indicator changes to the status of th e device be fo re you

last logged off.

4. To log off the MCC 3100, select Logout.

The MCC 3100 application remains active when you are logged off. To
exit the application, see “Starting and exiting the MCC 3100 application”

on page 33

Hiding the MCC 3100 application

To use another application, you can temporarily hide the MCC 3100
application.

From any MCC 3100 screen menu, press the Menu key.
The application does not appear, but remains running in the background.

When you access the Nortel MCC 3100 again, you return to the last
screen you used.

34

Basic functions

Overview of the main screen

After you configure the MCC 3100 (see “Initial configuration” on page 23),
the Main screen appears whenever you start the MCC 3100. The Main
screens menu provides access to the full functionality of the MCC 3100.
See “Main screen” on page 35.

Figure 5: Main screen

Status panel

The Status panel indicates your current presence status on the network.
For example, if Connected appears, then you are logged on and available
to take calls. The text color visually indicates your availability:

• Connected (green text)—You are logged on.

• Logged Out (grey text)—You are logged off.

• Logged Out by Admin (grey text)—The MCG 3100 administrator has
logged you off.

• Logged out by Another Device (grey text)—You have been logge d off
because you logged on with another device.

35

Basic functions

• Logged out by Server (grey text)—You are logged off because the
MCG 3100 is unavailable. You automatically log on when the server
becomes available.

The status panel also displays the following information:

• (VM) if you have new voice mail messages

• an asterisk (*) if you registered with the secondary Mobile
Communication Gateway 3100

Recent link and preview panel

Select the Recent link to go to the Logs screen, which provides a history
of incoming and outgoing calls, voice mail messages, and system events.
The Logs screen can contain up to 50 entries.

The Recent preview panel (below the link) displays up to 10 friends that
you have recently communicated with. After you access the list, you can
place a call to a friend.

Friends link and preview panel

Select the Friends link to go to the Friends screen, which provides a
complete list of contacts that you designated as friends. You can call,
add. edit, and delete friends.

The Friends preview panel (below the link) displays a partial list of your
friends (up to 50 entries visible) that you can quickly select and call.

Groups link

Select the Groups link to go to the Groups Management screen, which
provides a complete list of user groups that you ad de d to the MCC 31 0 0.
You can call your groups, each of which can contain multiple friends.

Corp Dir link

Select the Corp Dir link to initiate a search for contacts in your corporate
directory. You can expand the search to include your local directory of
friends on the MCC 3100.

36

Basic functions

Navigating screens

Use the five-way scroll key to scroll screens, select or navigate menus,
and select settings. Use Selection keys to perform functions indicated by
the text above the key (for example, to select from a menu). Use the
keypad to enter numbers and characters. Use the Send key to initiate
calls and the End key to terminate calls. Use the Menu key to open the
main menu.

Accessing screens

The Main screen contains links from which you can access other screens.
See “Selecting links” on page 37.

Figure 6: Selecting links

You can access some screens by selecting menu commands. For
example, you can access the System Settings and Preferences screens
from the menu.

Shortcut Keys

In addition to standard navigational aids, MCC 3100 provides shortcut
keys to speed your workflow. See “Shortcut keys” on page 38.

37

Basic functions

Note: Some devices may not offer the full range of shortcut keys.

Table 4: Shortcut keys

Key Action

a-z While focus is on the Main screen or the Friends preview

panel, press a key to search for friends with names that start
with that letter.

space Go to the Place Call screen to initiate a call. If focus is on the

Friends preview panel when you press space, the
highlighted friend’s contact location is preconfigured.

Green call and red hangup buttons

If your wireless device includes a green call button and a red hangup
button, you can use them to quickly access key functions of the
MCC 3100 for Nokia application.

Use the green call button to do the following:

• Accept an incoming call.

• Initiate a call after you have dialed a number, set up an advanced call,
or highlighted a friend, contact, log entry, or search result.

• Go to the Place Call (dial) screen from a non-call screen.

Use the red hangup button to do the following:

• Reject an incoming call.

• Minimize the MCC 3100 for Nokia application on the mobile device.

Selecting the red key does not exit the application.

Accessing Help

The MCC 3100 includes embedded, co ntext-sensitive help for the
following topics:

• Log: describes the log icons

38

Basic functions

• Abbreviations: explains terms that appear in the Call screens

• About: provides the MCC 3100 software version number

1. From any screen, select Help.
The Help screen appears. See “Help screen” on page 39
The Help screen displays information related to the previous screen.

For example, if you select help from the Logs screen, the Logs topic
displays.

2. Change topics by selecting a different item from the menu or list.

Figure 7: Help screen

39

Basic functions

40

Advanced functions

Advanced functions

This section contains the following topics:

• “Friends” on page 41

• “Searching the corporate directory” on page 47

• “Placing Calls” on page 49

• “Groups” on page 55

• “Logging Events” on page 62

• “Managing voice mail” on page 66

Friends

Friends are people that you call frequently. Each friends has a name and
at least one contact location (extension or telephone number).

You can use the MCC 3100 to add, edit, and delete friends. You cannot
upload the locally saved friend information.

Adding a friend

You can create a new friend using the MCC 3100. The new friend is
added to your MCC 3100 Local Address Book.

The telephone numbers that you enter for your friend’s contact locations
can include numeric, alphabetic, and spec ial cha ra ct er s.

1. From the Main screen, select the Friends link; or, from the Main
screen menu select Friends.

The Friends screen appears.

2. From the menu, select New Frien d .
The New Friend screen appears. See “New friend screen” on

page 42.

41

Advanced functions

Figure 8: New friend screen

3. Complete the fields on the Edit Contact screen using the information
in “Adding a friend” on page 42 as a guide.

Table 5: Adding a friend

Field Settings

Display Name Enter a display name for your friend. This

name appears on the Friends screen.

Extension Enter the office extension number associated

with your friend.
Last Name Enter the last name for your friend.
First Name Enter the first name for your friend.
Office contact Enter the office telephone number of your

friend. When you place a call to this friend,

you can choose this number from a list.

42

Advanced functions

Table 5: Adding a friend

Field Settings

Mobile contact Enter the mobile telephone number of your

friend. When you call this friend, you choose

this number from a list.
Home contact Enter the home telephone number of your

friend. When placing a call to this friend, you

can choose this number from a list.
Other1 contact Enter an additional telephone number of your

friend. When you call this friend, you choose

this number from a list.
Other2 contact Enter an additional telephone number of your

friend. When placing a call to this friend, you

can choose this number form a list.
Default contact Select the friend’s default contact location.

Options include:

• Mobile Contact

• Extension (default setting)

• Office Contact

• Home Contact

• Other1 Contact

• Other2 Contact

When you initiate a basic call or group call, the

system automatically calls this contact

location.

All contacts are regular telephone numbers

except the Extension. If you select Extension,

the system calls all of the friend’s contact

locations that are registered on the MCG

3100.

43

Advanced functions

Table 5: Adding a friend

Field Settings

Default Prefix Select the friend’s default prefix.

•Use No Prefix

• Local Prefix

• Long Distance Prefix

• International Prefix

• Corporate Prefix

When you initiate a basic call or group call, the

system automatically inserts this prefix ahead

of the call to contact number.

Note: Provide at least one contact location: Extension, Office
number, Mobile number, Home number, or Other number.

4. After you enter the information, select Save from the menu.
Your friend is added to the MCC 3100 local address book.

Importing a friend

You can import a friend to the MCC 3100 from other sources:

• Logs screen

• Search results screen

Importing saves you from manually entering a friend’s contact
information.

To add a friend from the Logs screen

1. From the Main screen, select the Recent link; or, from the Main
screen menu, select Logs.

The Logs screen appears.

2. Highlight a call record.

3. From the menu, select Add to Friends.

44

Advanced functions

4. Make changes if needed, and then select Save from the menu.
Your new friend is added to the MCC 3100 local address book.

Note: After you add a friend from the logs screen, check that the
contact information is complete. You may need to add a prefix or
special character that was removed from the original record.

To add a friend from the Search Results screen

1. From the Main screen, select Corp Dir link: or, from the Friends
screen select Search from the menu.

The Corp Dir screen appears.

2. In the Last Name field, enter as much of the person’s name as you
know.

3. To search for saved frie nds, select Also search local friends.

4. From the menu, select Search Now.
The Search Results screen appears. If you are searching in the local

and corporate directories, your search results appear in two panels:
local and corporate.

5. Highlight the person you want to add as a friend.

6. From the menu, select Add to Friends.
The friend is added to the MCC 3100 local address book.

Note: After you add a friend from the logs screen, check that the
contact information is complete. You may need to add a prefix or
special character that was removed from the original record.

Editing a friend

To edit friends in the local address book, you can update the following
information:

• Friend’s extension

• Friend’s name

• Friend’s contact information

45

Advanced functions

To edit a friend

1. From the Main screen, select the Friends links.
The Friends screen appears.

2. Highlight the friend you want to edit.

3. From the menu, select Edit Friend.
The Edit Friend screen appears. See “Edit friend screen” on page 46.

Figure 9: Edit friend screen

4. Edit the friend information as required.

5. After you edit a friend, select Save from the menu.
The screen displays the friend’s updated information.

46

Advanced functions

Deleting a friend

You can delete a friend from the MCC 3100 local address book.

To delete a friend from the MCC 3100 local address book

1. From the main screen, select the Friends link.
The Friends screen appears.

2. Highlight the friend you want to edit.

3. From the menu, select Delete Friend.

4. Click Yes to confirm the deletion.
The friend is deleted from the MCC 3100 local address book.

Searching the corporate directory

You can search for people in the Corporate Directory on the server.
Optionally, you can widen the search to include friends you saved on the
MCC 3100.

1. From the Main screen, select the Corp Dir link, or from the Friends
screen, select Search from the menu.

The Corp Dir screen appears. See “Corp Dir screen” on page 47.

Figure 10: Corp Dir screen

47

Advanced functions

2. Enter as much of the person’s name as you know. You must enter at
least one character.

3. To search for friends that you saved on the MCC 3100, select Also
search local friends.

4. From the menu, select Search Now. Your search results appear on
the Search Results screen. If you search in both the local and
corporate directories, your search results appear in two panels: local
and corporate. See “Search results screen” on page 48.

Figure 11: Search results screen

5. A maximum of 10 entries are returned at one time. If additional results
are available, scroll to the bottom of the list, and selec t More
available.

6. Once you obtain your search results, you can highlight an entry and
select one of the following menu options:

—Select Call to initiate a basic call to the person.
—Select View/Edit to display the person’s information.
—Select Add to Friends to add the person to the MCC 3100.
—Select Add to Group to add the person to a group.

Note: Corporate Directory search re sults do not remain in memory.
When you select More available, or if you move to another screen,
the results are cleared.

48

Advanced functions

Note: To locate a friend, you require a first name or a last name. You
cannot locate friends that have only a display name.

Placing Calls

Your enterprise telephone system manages all calls that you place on the
MCC 3100. You can quickly and easily call your co-workers either by
selecting them from a friends list or by dialing their extension number. As
well, one number is associated with all of your outbound calls, regardles s
of your actual location. At various times of the day, you can use the
MCC 3100 to initiate calls from your desktop telephone, mobile
telephone, or home telephone, but the people you call always see the
same number.

Important Notice:

Users are advised to select and use headsets which are designed to
reduce excessive sound pressure levels or acoustic shocks. Users should
check that their headsets do meet their respective National or
International Acoustic and Safety requirements.

Call modes

How the system handles calls depends on your MCC 3100 system
configuration. An Outgoing Call Service DN is mandatory for MCC 3100
call features.

Direct Outbound mode

In Direct Outbound mode, you can initiate calls directly from your device
to other parties through the enterprise telephony system. See “Direct

outbound mode” on page 50.

49

Advanced functions

Figure 12: Direct outbound mode

Direct Outbound mode requires an Outgoing Call Service DN configured
in your MCC 3100 settings. For more information, see “System settings”

on page 26.

When the MCC 3100 is configured for Direct Outbound mode, you can
switch from Direct Outbound mode to Call-me-First mode for advanced
calls. See “Advanced call” on page 52.

Call-me-First mode

In Call-me-First mode, your calls are completed in two steps. First the
enterprise telephony system calls you. After you answer, the enterprise
telephony system calls the other party. See “Call-me-First mode” on

page 50.

Figure 13: Call-me-First mode

50

Advanced functions

Calling a friend

You can place a call to a friend directly from your Nokia device. Your
friend receives the call at their default contact location.

1. Go to the Main, Logs, Friends, or Search Results screen.

2. Scroll to log entry or click a shortcut key to select a friend.

3. Press the green call button or from the menu, select Call. Optionally
press Space or Enter to place the call.

Note: The first time you place a call in Direct Outbound mode, you
may receive a number of prompts that you must respond to.

Calling from your extension

You can initiate a call on your Nokia device and have the conversation on
your desktop phone extension.

1. Go to the Main, Logs, Friends or Search Results screen.

2. Scroll to a log entry, or click a shortcut key to select a friend.

3. From the menu, select Call from Extension.

The enterprise telephony system calls your desktop extension. After you
answer, the enterprise telephony system calls your friend at their default
contact location.

Note: Call from Extension always calls your desktop extension. Your
MCC 3100 configuration setting of Call-me-First or Direct Outbound
mode is ignored when you select Call from Extension.

Dialing a number

You can place a call by dialing an extension or telephone number.

1. Go to the Main screen.

2. From the menu select Dial. Optionally press Space or Enter.
The Place Call screen appears.

3. Enter the person’s telephone number in the To field. Two number
formats are supported:

51

Advanced functions

— Internal office extension numbers (for example, 4489).
— External PSTN numbers (for example, [phone]).

4. Press the green call button or from the menu, select Call. Optionally
press Space or Enter to place the call.

You can also choose Call from Extension or Advanced Call from the
menu. See “Calling from your extension” on page 51 or “Advanced call”

on page 52.

Advanced call

You can use Advanced call to:

• Use Call-me-First mode to use one device to start the call and
another to hold the conversation. For example, you can initiate the
call on your Nokia device, and then talk on your desktop telephone.

• Select the other friend’s current contact location from a list.

• Dial the other party’s extension or telephone number when the other
party’s contact location is unknown.

• Select a prefix (for example, local or long distance) to insert ahead of
your own or the other party’s number.

To place an Advanced Call

1. Go to the Main, Logs, Friends, or Search Results screen.

2. Scroll to a log entry, or click a shortcut key to find a friend.

3. From the menu, select Advanced Call.
The Place Call screen appears.

4. From the To list, select the number to call your friend.

OR

Select enter a new number below the To list.

5. If required, select a call prefix to use to call your friend in the To Prefi:
field.

6. In the Using list, select your contact location or enter a number.

7. If required, select your call prefix from the Using Prefix list. See

“Place call prefix” on page 53.

52

Figure 14: Place call prefix

Advanced functions

8. Press the green Call button or from the menu, select Call.
The enterprise telephony system calls you at the contact location you

specified.

9. Answer the call.

10. The enterprise telephony system calls your friend at the contact
location you specified.

11. After your friend answers, you connect and the conversation can
commence.

To use the telephone keypad during a call (for example to respond to
voice mail prompts), switch to the telephone application on your Nokia
device.

To reject an incoming call, use the Nokia End call button.

53

Advanced functions

Receiving calls

After you log on, you can receive audio calls from any MCC 3100 screen.
If the MCC 3100 has call screening enabled, you can accept the call on
the Nokia, redirect the call to another number, or decline the call. If the
MCC 3100 has call screening disabled, the call can only be accepted
from your Nokia device. If the MCC 3100 has Mobile Do-Not-Disturb
enabled, the call is forwarded to voice mail.

Before you receive calls, configure your contact locations and your call
settings. For more information, see “Personal preferences” on page 29
and “Call settings” on page 31.

1. When you receive an incoming call, the MCC 3100 Incoming Call
Confirmation dialog box appears. See “Incoming call” on page 54.

Figure 15: Incoming call

2. To accept the call, choose the contact location where you want to
receive the call, then press the green Call button or select Accept
from the menu. The call is forwarded to the contact location you
specified where you can answer it.

3. To decline the call, select Decline from the menu. The call
terminates.

54

Advanced functions

Groups

You can add and manage a group that contains multiple friends, and then
initiate conference calls to the group.

Adding a group

1. From the Main screen menu, select Group Mgmt.
The Group Management screen appears.

2. From the menu, select New Group.
The New Group screen appears. See “New group screen” on

page 55.

Figure 16: New group screen

3. Enter the name of the group in the Group Name box.

4. From the menu, select Save.
The new group is added and appears on the Group Management

screen. You must add friends before you can call the group.

Adding friends to a group

1. From the Friends screen, select a friend.

2. From the menu, select Add to Group.

55

Advanced functions

The Add to Group screen appears. See “Add to group screen” on

page 56.

Figure 17: Add to group screen

3. Select the group you wish to add the friend to.

4. From the menu, select Add Now.
The friend is added to the group you selected.

5. Repeat steps 1 to 4 for all friends in the group.

You can select one or more friends in one group and add them to another
group. For more information, see “Managing friends in a group” on

page 56. You can also add friends to a group after you search in the

Corporate Directory. See “Searching the corporate directory” on page 47.

Managing friends in a group

You can manage friends in a group. You can view frien d s, de let e frie n ds
and add friends to another group. You can also save your preferred
selection settings for the friends of a group.

1. From the Main screen, select the Groups link; or, from the Main
screen menu select Group Mgmt.

The Group Management screen appears. See “Group management

screen” on page 57.

56

Advanced functions

Figure 18: Group management screen

2. From the Group List, select a group.

3. From the menu, select Group Deta ils.
The Group Details screen appears. See “Group details screen” on

page 57.

Figure 19: Group details screen

4. Select or deselect the friends you wish to manage.

5. From the menu, select one of the following options:
— Call to initiate a group call to the friends.
— Edit to view or edit the selected friend on the Edit Friend screen.

Only one friend at a time can be edited.

57

Advanced functions

— Add to Another Group to add the selected friends to another

group.
— Select All to select all friends in a group.
— Clear All to remove all selected friends in a group.
— Delete Selected Users to delete the selected friends from the

group.
— Save Selections to save the current friend selections. The next

time you enter the Group Details screen, the same friends are

selected.

Managing a group

You can manage groups by deleting groups and changing group na mes.

1. From the Main screen, select the Groups link; or, from the Main
screen menu, select Group Mgmt.

The Group Management screen appears. See “Group management

screen” on page 57.

2. Select a group on the list.

3. From the menu, select one of the following options:
— Delete Group to delete the Group.
— Change Group Name to go to the Edit Group screen and change

the group name.

Placing and managing group calls

This section describes how to place and manage group calls.
When you start a regular group call, the system first calls you at your

mobile contact location and prompts you to record a greeting message.
The system then calls the friends in the group and provides the option to
join the call, decline the call, or join the call later.

Before you initiate a group call, configure your default contact locations
for all friends in the group (including yourself). To configure your own
default contact location, see “Personal preferences” on page 29. To
configure the default contact locations of friends, see “Friends” on

page 41.

58

Advanced functions

Initiating a group call

With a group call, you can select a nonmobile contact location for
yourself. You can set up the call on your Nokia device and then en gage in
the conversation on another device, such as your desktop telephone.

1. From the Main screen, select the Groups link, or from the Main
screen menu, select Group Mgmt.

The Group Management screen appears. See “Group management

screen” on page 57.

2. From the Group List, select a group.

3. From the menu, select Group Deta ils.
The Group Details screen appears. See “Group details screen” on

page 57.

4. Select the friends to call. Each friend’s default contact location
appears in brackets next to the friend’s name.

5. From the menu, select Call.
The Group-Call screen appears. See “Group-Call screen” on

page 59.

Figure 20: Group-Call screen

59

Advanced functions

6. In the Using list, select your contact location for the group call, or
accept the default.

7. In the Using Prefix list, select your call prefix for the group call, or
accept the default.

8. From the menu, select Call.
The Group-Call Session screen appears.

9. The enterprise telephony system calls you at the contact location you
specified.

10. Accept the call, and then follow the prompts. As the group call
initiator, you perform the following steps:

a. Record the conference greeting, then press pound (#) on your

telephone dialpad.

b. Press 1 to review the greeting, press 2 to rerecord the greeting,

or press any other key to accept the greeting and start the
conference.

11. The enterprise telephony system calls the friends you selected at
their default contact locations. They are prompted to select one of the
following options on the MCC 3100.

— Join Now to join the group call immediately.
— Join Later to be prompted to join the group all at a later time. To

set your reminder notification interval, see “Call settings” on

page 31.

— Decline to reject the group call.
Friends can also join a group call by pressing # on their telephone

dialpad. A tone is heard each time someone joins the group call.

Managing group calls

During a group call, the following commands manage group calls:

•press ** to hear help

•press *1 to end the conference

•press *3 to dial another friend, then press #

•press *5 to mute or unmute the conference

60

Advanced functions

•press *6 to mute or unmute your own voice

•press *7 to lock or unlock the conference

•press *8 to hear a list of participants

•press *9 to stop the help

Joining a group call that is in progress

You can join a group call that is in progress if you selected Join Later
when you were initially invited to participate.

Note: If you are the group call initiator, you cannot join

1. Go to the Logs screen. See “Logging Events” on page 62.

2. Select the group call entry that you want to join.

3. Select Log Details from the menu.
The Group Call Session screen appears and lists the group call

participants.

4. To join the group call, select Join Now from the menu.

5. Press # when you are prompted.
If the group call is in progress, you join it. If the group call ended, yo u

receive an error message.

If you selected Join Later when the group call started, you receive
periodic reminders to participate in the call. You can select Join Now, Join
Later, or Decline in response to these reminders. To configure the
reminder notification interval, see “Call settings” on page 31.

Leaving or ending a group call

To leave a group call, hang up the handset or end the call.
A tone is heard each time someone leaves the group call.
A call automatically ends when all friends leave a group call.

61

Advanced functions

Logging Events

The MCC 3100 retains a record of your recent communication sessions.
The following events are logged:

• Incoming calls (answered, missed)

• Outgoing calls (successful, unsuccessful, in progress)

• System event notifications

You can view an abbreviated list of log events on the Main screen. For a
complete list and for details concerning individual events, you must
access the Logs screen.

If for any reason you lose your network connection, the system retains a
record of your missed calls, voice mail notifications, and system event
notifications. When you reconnect to the network, these events are
downloaded for you to view on the Logs screen.

Viewing entries on the main screen

The Recent preview panel on the Main screen displays a list of the friends
you recently communicated with, along with icons that represent their
calls and voice mail messages.

To change the number of friends that appear in the Recent preview p anel
(three by default), update the system settings. For more information, see

“System settings” on page 26.

1. From the Main screen, select the Recent preview panel.

Figure 21: Recent preview panel

62

Advanced functions

The Recent preview panel displays up to 10 friends that you recently
communicated with.

2. Optionally, select an entry and select a menu command su ch as Call.

Viewing entries on the Logs screen

The Logs screen provides a history of your mos t rec en t in co m ing an d
outgoing calls, voice mail messages, and system event notifications. The
Logs screen can contain a maximum of 50 entries.

By default, the entries are organized by time and date, but you can
reorganized them by name. You can delete all of the entries. You can
also select an individual entry to view details, to place a call, or to delete
the entry.

1. From the Main screen, select the Recent link; or, from the Main
screen menu, select Logs.

The Logs screen appears. See “Logs scree n” on page 63.

Figure 22: Logs screen

63

Advanced functions

For call icon explanations, see "Call icons" on page 64.

Figure 23: Call icons

For group call icon explanations, see "Group call icons" on page 64.

Figure 24: Group call icons

For system notification icon explanations, see "System notification icons"

on page 64.

Figure 25: System notification icons

2. To view the details concerning an individual entry, select the entry,
and select Log Details from the menu.

64

Advanced functions

The Details screen appears. See “Logs details screen” on page 65.

Figure 26: Logs details screen

Sorting entries on the Logs screen

You can sort items in the Logs screen by the name of the individual
associated with the log or by the time and date. You can also re-sort the
list to only display missed calls or voice mail notifications.

1. Go to the Logs screen.

2. From the menu, select Sort by Time (default) or Sort by Date.
The entries are sorted according to your selection.

3. From the menu, select All Logs (default) or Missed Call Logs.
The entries are displayed according to your view preference.

Deleting entries in the Logs screen

You can delete individual entries in the Logs screen , or you can de lete all
entries.

To delete one entry

1. Go to the Logs screen.

2. Highlight the entry you want to delete.

3. From the menu, select Delete Selected.
The entry is deleted.

65

Advanced functions

To delete all entries

1. Go to the Logs screen.

2. From the menu, select Delete All.

3. Select Yes or Cancel in response to the prompt.
If you selected Yes, all entries are deleted.

Managing voice mail

In addition to checking whether you have any messages, you ca n qu ickly
and easily call the voice mail system to access your mailbox.

Voice mail message waiting indication

When you receive a new voice mail message, the voice mail indicator
(VM) appears on the Main screen.

Note: Before using this feature, you must con figu r e the Voicemail
DN/SIP Address number on the System Settings screen. For more
information, see “System settings” on page 26.

Calling voice mail system

The Main screen contains the message waiting indicator and provides a
quick and easy way to access the voice mail system.

1. Go to the Main screen.

2. From the menu, select Call VM.

3. The MCG 3100 calls the voice mail server:
— If an Outgoing Call Service DN is configured, the MCG 3100

initiates a direct call from your Nokia device to the voice mail
server.

— If an Outgoing Call Service DN is not configured, the MCG 3100

calls you at the last number that you used to place a call. After
you answer, the MCG 3100 calls the voice mail server.

4. When you are prompted, enter your voice mail mailbox number and
password using the Nokia telephone application.

66

Advanced functions

5. The MCG 3100 calls the voice mail server.
Note: You must use the Nokia telephone application to generate

DTMF tones.
Note: You can also call voice mail from the Recent preview panel by

selecting the voice mail entry, and choose Call from the menu. The
Recent preview panel can contain up to 10 voice mail and call entries.

67

Advanced functions

68

Acronyms

Acronyms

Table 6 lists the acronyms used in this guide.

Table 6: Acronyms

Acronym Full Name

CDMA 1xRTT Code Division Multiple Access Single Carrier (1x)

Radio Transmission Technology
COTS Commercial off the Shelf
DND Do Not Disturb
DTMF Dual Tone Multi Frequency
EDGE Enhanced Data rates for Global Evolution
EVDO Evolution Data Only
FQDN Fully Qualified Domain Name
GSM Global System for Mobile Communications
LAN Local Area Network
MCC 3100 Mobile Communication Client 3100
MCG 3100 Mobile Communication Gateway 3100
RAM Random Access Memory
SIP Session Initiation Protocol
SMS Short Message Service
PBX Private Branch Exchange
PSTN Public System Telephone Network
URI Uniform Resource Identifier
URL Uniform Resource Locator
USB Universal Seri al Bus

69

Acronyms

Table 6: Acronyms

Acronym Full Name

VM Voice Mail
VPN Virtual Private Network
WiFi Wireless Fidelity

70

Nortel Mobile Communication Series 3100 Portfolio

Nortel Mobile Communication Client
3100 for Nokia

User Guide

Copyright © 2007-2008 Nortel Networks. All Rights Reserved.

LEGAL NOTICE
While the information in this document is believed to be accurate and

reliable, except as otherwise expressly agreed to in writing NORTEL
PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR
CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The
information and/or products described in this document are subject to
change without notice.

Nortel, Nortel (Logo), and Globemark are trademarks of
Nortel Networks.

All other trademarks are the property of their respective owners.
Publication Number: NN42030-102
Document Release: Standard 02.02
Date: May 2008
Produced in Canada

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www.nortel.com/documentfeedback.

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