The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Trademarks
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks and registered trademarks are the property of their respective owners.
Task list
To select the Keypad Autolock ......................................................................................19
To select a language .....................................................................................................19
To select the Ring Cadence ..........................................................................................20
To select the Ring Tone ................................................................................................21
To select the Ring Volume ............................................................................................22
To select the Vibrate Cadence ......................................................................................22
To select the Ring Delay ...............................................................................................23
To select the Noise Mode ..............................................................................................24
To select the Key Tones ................................................................................................24
To select the Warning Tones.........................................................................................25
To select the Display Contrast.......................................................................................25
To configure Push-to-Talk for the handset ....................................................................26
To adjust speaker volume using the Function menu .....................................................27
To silence the ringer using the Function menu..............................................................28
To lock the keypad ........................................................................................................28
To unlock the keypad ....................................................................................................28
To activate a feature ......................................................................................................32
To activate a function ....................................................................................................32
To activate a feature ......................................................................................................33
To use external autodial ................................................................................................33
To use internal autodial .................................................................................................33
To use features..............................................................................................................33
To erase memory buttons..............................................................................................34
To make external calls using line keys ..........................................................................35
To make external calls using intercom keys..................................................................36
To make internal calls using intercom buttons ..............................................................36
To respond to a Push-to-Talk call..................................................................................38
To change the Push-to-Talk volume..............................................................................38
To mute a current Push-to-Talk call ..............................................................................39
To unmute a Push-to-Talk call.......................................................................................39
To end a Push-to-Talk call.............................................................................................39
To answer a call during a Push-to-Talk call...................................................................39
To make a call during a Push-to-Talk call .....................................................................40
To view the handset IP address ....................................................................................41
To view the server IP address .......................................................................................42
To view the handset firmware version ...........................................................................42
To view the current call server.......................................................................................42
To view the terminal type...............................................................................................43
To view the extension number.......................................................................................44
To remove the battery pack ...........................................................................................53
To insert the battery pack ..............................................................................................54
To change the battery pack while in a call.....................................................................54
To charge the WLAN Handset Desktop Charger ..........................................................55
To charge the WLAN Handset Dual Charger ................................................................57
To charge a battery pack ...............................................................................................57
This document is a global document. Contact your system supplier or your Nortel representative to
verify that the hardware and software described are supported in your area.
This section contains information on the following topics:
•“About this guide” on page 7
•“Audience” on page 7
•“Symbols and text conventions” on page 8
•“How to get Help” on page 10
About this guide
This document describes the features and functions of the WLAN IP Handset 2210, 2211, and
2212 phones.
7
Audience
This guide is intended for installers and users of WLAN IP Handset 2210, 2211, and 2212 phones.,
as well as for individuals responsible for configuring, maintaining, and troubleshooting the WLAN
IP Handset 2210, 2211, and 2212 phones.
WLAN IP Handset 2210/2211/2212 User Guide
8Chapter 1 Getting started
Symbols and text conventions
These symbols are used to highlight critical information for the BCM system:
Caution: Alerts you to conditions where you can damage the equipment.
Danger: Alerts you to conditions where you can get an electrical shock.
Warning: Alerts you to conditions where you can cause the system to fail or work
improperly.
Note: Alerts you to important information.
Tip: Alerts you to additional information that can help you perform a task.
Security note: Indicates a point of system security where a default should be changed,
or where the administrator needs to make a decision about the level of security required
!
for the system.
Warning: Alerts you to ground yourself with an antistatic grounding
strap before performing the maintenance procedure.
Warning: Alerts you to remove the BCM main unit and expansion unit
power cords from the ac outlet before performing any maintenance
procedure.
NN40050-101NN40050-101
Chapter 1 Getting started9
These conventions and symbols are used to represent the Business Series Terminal display and
dialpad.
ConventionExampleUsed for
Word in a special font (shown in
the top line of the display)
Underlined word in capital letters
(shown in the bottom line of a two
line display telephone)
Dialpad buttons
Pswd:
PLAY
£
Command line prompts on display telephones.
Displaybutton option. Available on two line display
telephones
option on the display to proceed.
Buttons you press on the dialpad to select a
particular option.
. Press the button directly below the
These text conventions are used in this guide to indicate the information described:
ConventionDescription
bold Courier
text
Indicates command names and options and text that you need to enter.
Example: Use the
Example: Enter
info command.
show ip {alerts|routes}.
italic textIndicates book titles
plain Courier
text
FEATURE
HOLD
Indicates command syntax and system output (for example, prompts
and system messages).
Example:
Set Trap Monitor Filters
Indicates that you press the button with the coordinating icon on
whichever set you are using.
RELEASE
separator ( > )Shows menu paths.
Example: Protocols > IP identifies the IP option on the Protocols
menu.
WLAN IP Handset 2210/2211/2212 User Guide
10Chapter 1 Getting started
How to get Help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best source of support for Nortel products is the Nortel Support Web site:
http://www.nortel.com/support
This site enables customers to:
•download software and related tools
•download technical documents, release notes, and product bulletins
•sign up for automatic notification of new software and documentation
•search the Support Web site and Nortel Knowledge Base
•open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you have a Nortel support contract and cannot find the information you require on the
Nortel Support Web site, you can get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7865).
Outside North America, go to the Web site below and look up the phone number that applies
in your region:
http://www.nortel.com/callus
When you speak to the phone agent, you can reference an Express Routing Code (ERC) to more
quickly route your call to the appropriate support specialist. To locate the ERC for your product or
service, go to:
http://www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized
reseller, you can contact the technical support staff for that distributor or reseller.
NN40050-101NN40050-101
Chapter 2
WLAN Handsets overview
The Nortel WLAN Handset 2210, WLAN Handset 2211, and the WLAN Handset 2212 for BCM
are fully functional wireless handsets specifically designed for the busy office environment.
In this user guide, the WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212 are
referred to generically as WLAN Handset.
IMPORTANT!
User must end every call
The user must end every call, by pressing the Power Off/End Call key, to
release system resources and allow the WLAN Handset to function properly.
If this is not done, it will result in the ringer not ringing and you might miss an
important call.
IMPORTANT!
The WLAN Handset must be fully charged before initial use. See “Battery
packs” on page 52.
11
Warning:
Follow standard acceptance procedures before operating
the WLAN Handset near life-support systems.
To minimize risk of interference, pacemaker users should not
carry the WLAN Handset next to the pacemaker.
Avoid placing the WLAN Handset near small metallic
objects. The WLAN Handset earpiece attracts magnetic
objects.
The WLAN Handset produces noise noticeable to hearing
aid users. Use a headset compatible with hearing aids.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this
device must accept any interference received, including
interference that may cause undesired operation.
CAUTION
Loud noise environment: The WLAN Handset has been
designed to produce optimal voice quality. However, when
used in extremely loud noise environments (for example,
close to working heavy machinery), users may experience
degradation in call quality performance due to echo. Avoid
using the WLAN Handset when traversing these types of
environments.
WLAN IP Handset 2210/2211/2212 User Guide
12Chapter 2 WLAN Handsets overview
This guide contains information about:
•“WLAN Handset buttons and keys” on page 12
•“WLAN Handset display” on page 14
•“WLAN handset states” on page 17
•“Setting up the WLAN Handset” on page 18
•“Feature and function keys” on page 31
•“Basic call features” on page 35
The following figure shows the WLAN Handset 2210, WLAN Handset 2211, and
WLAN Handset 2212.
Note: The WLAN Handset 2210 and WLAN Handset 2211 are shown in the
desktop charger. There is no desktop charger for the WLAN Handset 2212.
The following table describes the WLAN Handset buttons and keys.
Table 1 WLAN Handset buttons, keys, and descriptions (Sheet 1 of 2)
Button/keyDescription
A
B
C
Ftre
D
E
F
Power On/Start Call key
Turns on the handset. This key also affects some of the states of the
handset. See “WLAN handset states” on page 17.
Power Off/End Call key
Ends an active call and turns off the handset.
The user must end every call to release system resources and allow the
handset to function properly.
Feature and Display soft keys
The first of the four soft keys is the Feature soft key, which starts or ends
a feature. The next three soft keys are Display keys, which show feature
options.
Menu key
Displays the full description of the Display soft keys abbreviations and
accesses the handset features.
Function key
Accesses handset functions when in active (idle) state.
The Function key also provides access to the User Option menu in the
standby state.
Line key
Accesses the Feature menu. For more information on Feature menu.
See “Feature menu—LINE key” on page 32.
C
D
B
J
F
WLAN IP Handset 2210/2211/2212 User Guide
14Chapter 2 WLAN Handsets overview
Table 1 WLAN Handset buttons, keys, and descriptions (Sheet 2 of 2)
Button/keyDescription
G
H
I
J
Up, Down, and Select buttons
Enables you to navigate and activate the various menu options.
Adjusts the speaker and ringer volume.
Push-to-Talk button
Push-to-Talk is available on the WLAN Handset 2211 only.
Activates the Push-to-Talk feature on the WLAN Handset 2211.
Left arrow and Star button
Enables scrolling to the left for menu navigation.
Right arrow and Pound button
Enables scrolling to the right for menu navigation.
Scrolling
Scrolling up, down, left and right are performed as shown in Table 1.
Table 1 Scrolling functions
To scroll:Use:
UpVolume Up button
DownVolume Down button
Left
Right
WLAN Handset display
There are three areas to the WLAN Handset display:
•Status area
•Information area
•Feature options area
NN40050-101NN40050-101
Chapter 2 WLAN Handsets overview15
The following figure shows an example of the WLAN Handset display.
Figure 3 WLAN Handset display
Status area
Information area
Feature options area
Status area
The status area displays the handset status. It can include:
•status indicators (see the table below)
•left and right arrows
•a series of dots representing the line keys, which change to a number when active
The following table describes the status indicators on your WLAN Handset.
WLAN IP Handset 2210/2211/2212 User Guide
16Chapter 2 WLAN Handsets overview
Table 2 Status indicators
J I H G F These symbols give a visual indication (from strong to weak) of the signal
strength to the handset.
No ServiceYou are outside the coverage area and cannot receive or place calls. The
out-of-service tone plays. Return to the coverage area to re-establish the
connection.
Note: The No Service status indicator displays in the information area of the
handset display.
D C B These symbols give a visual indication of the Battery charge. The D
indicates that the battery is fully charged while the B indicates that the
charge is low.
AYour battery pack charge is very low. An audible beep also sounds. Replace
your battery pack within two minutes.
EYou have a new voicemail message.
KYour handset is downloading a new firmware file. You will be unable to
make or receive calls until the download is complete.
Do not power off the handset until the download icon disappears.
MelodyA melody is played when the WLAN Handset is turned on for the first time
following a completed charge.
In Service ToneWhen the handset completes registration with the Call Server, it plays the
in-service tone.
Line IndicatorThe Line Indicator area displays the line currently in use. Any lines which
are not idle or active (for example, if the line is on hold or forwarded) will
have a plus sign (+) sign in front of the entry for that line.
Right/Up and Left/
Down Arrows
These icons, on either side of the Line Indicator, are used in the in-call
menus to indicate “more items below or left” and “more items above or
right”.
Information area
The Information area shows:
•the extension number of the handset
•a line for general information
•features and call information when the handset is in use
NN40050-101NN40050-101
Chapter 2 WLAN Handsets overview17
Feature options area
When a feature is activated, or when you are on an active call, the Feature options area shows you
the action you must take to proceed.
For example:
Pswd. This means you must enter your mailbox password.
The Feature options area shows the label for the
These button labels appear directly above the Feature and display soft keys, and to the right of the
Ftre label on the display. These button labels vary, depending on the feature in use.
WLAN handset states
The WLAN Handset can be in one of the states described in the following table.
User MUST end every call
The user must end every call, by pressing the Power Off/End Call key, to
release system resources and allow the WLAN Handset to function properly.
If this is not done, it will result in the ringer not ringing and you might miss an
important call.
Table 3 States of the WLAN Handset
StateDescription
Power offThe handset is turned off. It is not registered with the Call Server.
Normally the handset enters the power-off state when the user presses Power Off/End Call for approximately two seconds when the handset is in the standby state.
The batteries can be recharged in the power-off state.
StandbyThis is the normal state when the handset is online but inactive. In the standby state, the
Active
(off-hook)
Active (idle)This is equivalent to a regular telephone being idle. The active (idle) state is reached in
handset can receive calls and access the User Option menu.
To perform other operations, the handset must be active (off-hook).
The standby state uses less power than the active (idle) state. The batteries can be
recharged in the standby state.
When the handset is in the standby state, the programmed extension number is shown in
the display area.
This is equivalent to a regular telephone being off-hook.
The handset goes to the active (off-hook) state by pressing Power On/Start Call when
the handset is in the standby or active (idle) states. When in this state, the handset uses a
soft ring.
two ways:
An incoming call in the Standby state causes the handset to go to the active (idle) state
and begin ringing.
The user presses FCN and 3 when the handset is in the active (off-hook) state to access
the function menu. In this state, the handset does not ring when a call comes in.
In the active (idle) state, the handset and access point exchange a small packet
approximately once every 15 milliseconds. This increases the power consumption and
consumes bandwidth, particularly for the RF portion of the link. Therefore, the handset is
not normally left in the active (idle) state except for special situations.
Ftre soft key and for the three display soft keys.
IMPORTANT!
WLAN IP Handset 2210/2211/2212 User Guide
18Chapter 2 WLAN Handsets overview
Table 3 States of the WLAN Handset
StateDescription
Active (on-hook) This state is entered when the handset is in standby state and the user presses the Menu
key. The handset appears to be on-hook from the Call Server point of view, and loud
ringing will occur (when required). The handset display is active and the Menu, FCN and
Line menus can be accessed. The user returns to the standby state by pressing the
Power Off/End Call key. If no keys are pressed for a period of 10 seconds, the state times
out and the handset returns to the standby state. Pressing the Power Off/End Call key in
any of the menus will exit the menu. Pressing the Power Off/End Call key again will
return the handset to standby state.
If the user selects any menu item or presses a soft key, the handset changes into the
active (off-hook) state, the timeout condition is removed and the handset will use a soft
ring.
ErrorThe handset enters the error state when it loses the signal from the access point.
If the handset regains the signal within approximately 20 seconds, it returns to the state it
just left. If the handset is out of range for longer than 20 seconds, the handset restarts and
returns to the standby state.
For more information on error messages, see “Display messages” on page 44.
Active callThe handset enters the active call state when a user is in an active conversation. To enter
this state, the user either makes a call or answers an incoming call. While in this state, the
handset will use a soft ring to alert the user to another call. The user leaves this state
when the call is completed by pressing the Power Off/End Call key or if an incoming call
is ended before the user answers it.
Push-to-Talk
(WLAN Handset
2211 only)
The push-to-talk state begins with the first push-to-talk transmission and ends when there
has been no two-way radio traffic on the channel for 10 seconds.
While in the push-to-talk state, it is not possible to use the keypad for any other functions.
However, it is possible to place and receive telephone calls.
Setting up the WLAN Handset
This section describes the following initial setup options for your WLAN Handset:
•“To select the Keypad Autolock” on page 19
•“Select the Language” on page 19
•“Ring Options” on page 20
•“Phone Options” on page 24
•“Configure push-to-talk” on page 26
•“Adjust speaker volume” on page 27
•“Silence the ringer” on page 27
•“Lock and unlock the keypad” on page 28
NN40050-101NN40050-101
Chapter 2 WLAN Handsets overview19
To select the Keypad Autolock
1Press when the handset is in the standby state.
2Press the Up and Down buttons to scroll through the menu and highlight
3Press the Select button (or OK
) to select Phone Options.
4Press the Up and Down buttons to scroll through the menu and highlight
5Press the Select button (or OK
) to select Keypad Autolock.
Phone Options.
Keypad Autolock.
6Press the Up and Down buttons to scroll through the menu and highlight one of the following
settings:
•
No Delay (default).
•
5 seconds — key pad locks after five seconds.
•
10 seconds — key pad locks after 10 seconds
20 seconds — key pad locks after 20 seconds.
•
7Press the Select button (or OK
) to select the highlighted setting.
8Do one of the following:
•Press UP
to return to the previous menu and configure another option.
•Press to exit all menus and return to the standby state.
You can also press Exit
from the top-level menu to exit the menu and return to the active
(off-hook) state.
See “Lock and unlock the keypad” on page 28 for further information.
Select the Language
If the Call Server supports multiple languages, the language option will list the available
languages. The user option menu and all other local handset prompts are English-only. Menus and
screens that originate from the Call Server are displayed in the configured language.
To select a language
1Press when the handset is in the standby state.
2Press the Up and Down buttons to scroll through the menu and highlight
3Press the Select button (or OK
) to select Language.
4Press the Up and Down buttons to scroll through the list of languages.
5Press the Select button (or OK
) to select the highlighted language.
Language.
WLAN IP Handset 2210/2211/2212 User Guide
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