Nortel Networks 2210 User Manual 2

Title page

Nortel Networks Communication Server 1000

Nortel Networks WLAN

Handset 2210 User Guide

Revision history

June 2004

Standard 2.00. This document is up-issued to support the Nortel Networks WLAN Handset 2210.

May 2004

Standard 1.00. This is a new document developed to support the Nortel Networks WLAN Handset 2210.

Revision history

Contents

Regulations and safety information 9

FCC Rules – Part 15............................................................................... 9

Radio Frequency (RF) information ......................................................... 10

Operational warnings ........................................................................ 10

Electromagnetic interference and compatibility....................................... 11

International certifications..................................................................... 13

Specific Absorption Rate (SAR) information ........................................... 14

Your WLAN Handset 2210 17

Handset controls and descriptions......................................................... 18

Status indicators .................................................................................. 19

The states of the handset ...................................................................... 20

Function menu items ............................................................................ 21

Enter text using the handset key pad ..................................................... 22

Cleaning your handset 23

Basic handset operation 25

Turn on the 2210 Wireless Handset ...................................................... 25

Turn off the 2210 Wireless Handset ...................................................... 25

Make a call......................................................................................... 25

Make a headset call............................................................................. 26

Answer a call...................................................................................... 26

Hang up a call .................................................................................... 27

Change the speaker volume ................................................................. 27

Silence the ringer................................................................................. 27

Activate the backlight........................................................................... 28

Feature and function activation 29

Shortcut menu – MENU key.................................................................. 29

Function menu – FCN key .................................................................... 29

Soft key features.................................................................................. 30

Feature Keys menu – LINE key .............................................................. 30

Using the shortcut keys......................................................................... 31

Contents

The headset 33

Handset display 35

User Option menu 37

Select Ring Type .................................................................................. 37

Select Noise Mode............................................................................... 38

View Alias IP Address .......................................................................... 39

View Current IP Address....................................................................... 40

Enter Extension .................................................................................... 41

View Current Call Server ...................................................................... 42

View Terminal Type ............................................................................. 43

Call features 45

Making calls 47

Use Autodial ....................................................................................... 47

Activate Ring Again............................................................................ 48

Redial last number called ..................................................................... 49

Use Speed Call.................................................................................... 49

Make a System Speed Call ................................................................... 50

Use Conference Hotline ........................................................................ 51

While on an active call 53

Place a call on hold ............................................................................. 53

Transfer a call ..................................................................................... 53

Use Attendant Recall ............................................................................ 54

Use Call Park....................................................................................... 55

Record a Calling Party Number ............................................................ 55

Display incoming calls.......................................................................... 56

Trace a Malicious call .......................................................................... 56

Incoming calls 57

Activate Call Pickup ............................................................................. 57

Use Call Waiting ................................................................................. 58

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Contents

While away from your desk 61

Use Call Forward ................................................................................ 61

Use Internal Call Forward..................................................................... 62

Talk with more than one person 63

Use Call Join....................................................................................... 63

Set up a Conference call ...................................................................... 63

Use Conferee Selectable Display........................................................... 64

Use Group Call ................................................................................... 65

Work without interruption 69

Activate Make Set Busy ........................................................................ 69

Other call features 71

Use Call Page Connect to make an announcement ................................. 71

Use Centrex/Exchange Switchhook Flash .............................................. 71

Charge a call or charge a forced call.................................................... 72

Use Enhanced Override ....................................................................... 74

Use Forced Camp-on ........................................................................... 74

Use Privacy Release ............................................................................. 75

Branch Office 77

Normal mode...................................................................................... 77

Local mode ......................................................................................... 77

Troubleshoot Branch Office .................................................................. 77

Hospitality features 79

Activate Message Registration .............................................................. 79

Use Maid Identification ........................................................................ 80

Display Room Status ............................................................................ 81

Battery packs 85

Low battery indicators.......................................................................... 85

Remove and insert the battery pack....................................................... 86

Contents

Desktop Charger 87

Use the Desktop Charger...................................................................... 88

Clean the Desktop Charger................................................................... 89

Terms you should know 91

Index 95

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Regulations and safety information

FCC Rules – Part 15

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may

cause undesired operation.

WAR NING

Changes or modifications to this equipment not approved by Nortel Networks may cause this equipment to not comply with part 15 of the FCC rules and void the user's authority to operate this equipment.

CAUTION

This equipment contains no user-serviceable parts inside. Refer servicing to qualified service personnel.

WAR NING

• Follow standard acceptance procedures before operating the Wireless Handset near life-support systems.

• To minimize risk of interference, pacemaker users should not carry the Wireless Handset next to the pacemaker.

• Avoid placing the handset near small metallic objects. The handset earpiece attracts magnetic objects.

• The Wireless Handset produces noise noticeable to hearing aid users. Use a headset compatible with hearing aids.

• This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Regulations and safety information

Radio Frequency (RF) information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Operational warnings

WAR NING

For vehicles equipped with an air bag: Do not place a

portable radio product in the area over the air bag or in the air bag deployment area. An air bag inflates with great force. If a portable radio is placed in the air bag deployment area and the air bag inflates, the radio product may be propelled with great force and cause serious injury to occupants of the vehicle.

WAR NING

Potentially explosive atmospheres: Turn off your radio

product, prior to entering any area with a potentially explosive atmosphere, unless it is a radio product type especially qualified for use in such areas (for example, Factory Mutual Approved). Do not remove, install, or charge batteries in such areas. Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even death.

Regulations and safety information

CAUTION

Loud noise environment: The WLAN Handset 2210 has

been designed to produce optimal voice quality. However, when used in extremely loud noise environments (for example, close to working heavy machinery), users may experience degradation in call quality performance due to echo. Avoid using the handset when traversing these types of environments.

The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particles, such as grain, dust or metal powders, and any other area where you would normally be advised to turn off your vehicle engine. Areas with potentially explosive atmospheres are often but not always posted.

Batteries: All batteries can cause property damage and/or bodily injury, such as burns, if a conductive material such as jewelry, keys, or beaded chains touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.

Cleaning and drying considerations: Using a leather carry case may help protect the surfaces and help prevent liquids (for example, rain) from entering into the interior of the radio product. This product is not waterproof, and exposing the unit to liquids may result in permanent damage to the unit.

If your handset interior gets wet, then do not try to accelerate drying with the use of an oven or a dryer as this will damage the handset and void the warranty. Instead, do the following: 1. Immediately power off the handset. 2. Remove Battery Pack from handset. 3. Shake excess liquid from handset. 4. Place the handset and Battery Pack in an area that is at room temperature and has good airflow. 5. Let the handset and Battery Pack dry for 72 hours before reconnecting the Battery Pack and/or powering on the handset. If the handset does not work after following the steps listed above, contact your dealer for servicing information.

See page “Cleaning your handset” on page 23 for cleaning instructions.

Electromagnetic interference and compatibility

Note: Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed or otherwise configured for electromagnetic compatibility.

Regulations and safety information

Facilities

To avoid electromagnetic interference and/or compatibility conflicts, turn off your radio product in any facility where posted notices instruct you to do so. Hospitals or health care facilities may be using equipment that is sensitive to external RF energy.

Medical devices

Pacemakers: The Health Industry Manufacturers Association recommends that a

minimum separation of 6 inches (15 cm) be maintained between a handheld wireless radio product and a pacemaker. These recommendations are consistent with the

independent research by, and recommendations of, Wireless Technology Research.

WAR NING

Persons with pacemakers should:

• ALWAYS keep the radio product more than 6 inches (15 cm) from their pacemaker when the radio product is turned ON.

• Not carry the radio product in a breast pocket.

• Use the ear opposite the pacemaker to minimize the potential for interference.

• Turn the radio product OFF immediately if you have any reason to suspect that interference is taking place.

Hearing aids: Some digital wireless radio products may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.

Other medical devices: If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.

Use while driving

Check the laws and regulations on the use of radio products in the area where you drive. Always obey them. When using the radio product while driving, please:

• Give full attention to driving and to the road.

• Use hands-free operation, if available.

• Pull off the road and park before making or answering a call if driving conditions so require.

Regulations and safety information

International certifications

Table 1 shows the international certifications applicable to the 2210 Wireless Handset.

Tabl e 1 International certifications

Australia

Brazil

Canada

2128B-12238

European Union

Norway

Switzerland Switzerland

Japan

Mexico

New Zealand Z233

Singapore IDA

Hong Kong

United States

IEC60950

Part 15

Regulations and safety information

Specific Absorption Rate (SAR) information

Your wireless handheld portable telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for hand-held wireless phones. Those guidelines are consistent with the safety standards previously set by both U.S. and international standards bodies:

• ANSI C95.1 (1992) American National Standards Institute

• NCRP - Report 86 (1986) National Council on Radiation Protection and Measurements

• ICNIRP (1996) International Commission on Non-Ionizing Radiation Protection;

• DHWC - Safety Code 6 Department of Health and Welfare Canada

Those standards were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. Tests for SAR are conducted using standard operating positions specified by the FCC with the phone transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the phone while operating can be well below the maximum value. This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a phone model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure. The tests are performed in positions and locations (for example, at the ear and worn on the body) as required by the FCC for each model. While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirement for safe exposure. The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model phone is on file with the FCC and can be found under the Display Grant section of http://www.fcc.gov/oet/fccid after searching on FCC ID IYGSNP2400. Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications Industry Association (CTIA) web-site at http://www.wow-com.com.

Regulations and safety information

The only authorized headsets that may be utilized with the Nortel Networks WLAN Handset 2210 are those obtainable from Nortel Networks or it's reseller partners.

The measured SAR of the SNP2400 Wireless Handset is:

0.0495W/kG @ 2412 MHz (head) 0.0309W/kG @ 2412 MHz (body).

IMPORTANT!

Phone Operation Normal Position: Hold the phone as you would any other telephone, with the earpiece to your ear and speak into the microphone. The internal antenna is then positioned properly.

Regulations and safety information

Your WLAN Handset 2210

This document describes the 2210 Wireless Handset and its features when operating on Nortel Networks Communication Server 1000. The 2210 Wireless Handset is a fully functional handset specifically designed for the busy office environment.

Note: Not all features described in this guide are available on all handsets. Consult your network administrator to verify which features are available for your use.

WAR NING

• Follow standard acceptance procedures before operating the Wireless Handset near life-support systems.

• To minimize risk of interference, pacemaker users should not carry the Wireless Handset next to the pacemaker.

• Avoid placing the handset near small metallic objects. The handset earpiece attracts magnetic objects.

• The Wireless Handset produces noise noticeable to hearing aid users. Use a headset compatible with hearing aids.

CAUTION

Loud noise environment: The WLAN Handset 2210 has

Your WLAN Handset 2210

Figure 1 2210 Wireless Handset controls

Handset controls and descriptions

Use the Power On/Start Call key to turn on your 2210 Wireless Handset. This key also affects some of the states of the handset (see Table 2 on page 20).

Use the Power Off/End Call key to terminate an active call and turn off the handset.

Press the Menu key to view the full description of the soft key abbreviations and access the handset features. Press and hold Power On/Start Call. Two chirps sound.The

Menu key displays a list of features. Select

these features by pressing the number key corresponding to the feature or by using the

Your WLAN Handset 2210

Up, Down, and Select buttons.

A B C D

Status indicators

Use the Line key to access the Feature Keys menu. Select these features by pressing the number key associated with each feature.

Note: The Line key accesses the six Feature Keys located at the top of an i2004 Internet Telephone display area.

Use the Function key to access the handset functions when in the active (idle) state (see Table 3 on page 21).

The Function key also provides access to the User Option menu in the standby state.

Soft keys (self-labeled) are located below

the display area. The LCD label above the key changes, based on the state of the handset. Use the four Soft keys (A, B, C, D) to activate the displayed soft key feature.

Use the Up, Down, and Select buttons on the side of the handset to navigate and activate the various menu options.

No Service

Melody

You are outside of the coverage area and cannot receive or place calls. An audible alarm also sounds. Return to the coverage area to re-establish the connection.

Your Battery Pack charge is low. An audible beep also sounds. Replace your Battery Pack within two minutes.

You have a new voicemail message.

A melody is played when the Wireless Handset is turned on for the first time following a completed charge.

Your WLAN Handset 2210

The states of the handset

The 2210 Wireless Handset can be in one of seven states (see Table 2).

Tabl e 2 The seven states of the 2210 Wireless Handset (Part 1 of 2)

State Description

Power off The handset is turned off. It is not registered with the Call Server.

Normally the handset enters the power-off state when the user presses the Power Off/End Call key for approximately two seconds when the set is in the standby state. The batteries can be recharged in the power-off state.

Standby This is the normal state when the handset is online but inactive. In

the standby state, the handset can receive calls and access the User Option menu. To perform other operations, the handset must be active (off-hook). The standby state uses less power than the active (idle) state. The batteries can be recharged in the standby state.

Active (off-hook)

This is equivalent to a regular telephone being off-hook. The handset goes to the active (off-hook) state by pressing the Power

On/Start Call key when the handset is in the standby or active

(idle) states.

Active (idle) This is equivalent to a regular telephone being idle. The active

(idle) state is reached in two ways:

• An incoming call in the Standby state causes the handset to go to the active (idle) state and begin ringing.

• The user presses the FCN and 3 keys when the handset is in the active (off-hook) state to access the function menu. In this state the handset will not ring when there is an incoming call.

Note: In the active (idle) state the handset and access point exchange a small packet about once every 15 milliseconds. This increases the power consumption and consumes bandwidth, particularly for the RF portion of the link. Therefore, the set would not normally be left in the Idle state except for special situations.

Error The handset enters the error state when it looses the signal from

the access point. If the handset regains the signal within approximately 20 seconds, it returns to its state when it lost the signal. If the handset is out of range for longer than 20 seconds the set restarts and returns to the standby state.

Your WLAN Handset 2210

Tabl e 2 The seven states of the 2210 Wireless Handset (Part 2 of 2)

State Description

Active call The handset enters the active call state when a user is in an active

conversation. To enter this state, the user either makes a call or answers an incoming call.

Push-to-talk The Push-to-talk state begins with the first Push-to-talk

transmission and ends when there has been no two-way radio traffic on the channel for 10 seconds. While in the Push-to-talk state, it is not possible to use the key pad for any other functions. However, it is possible to place and receive telephone calls.

Function menu items

Your 2210 Wireless Handset has five non-programmable Function menu items. Table 3 lists these menu items and their corresponding functions and descriptions. To activate the functions on your 2210 Wireless Handset, press the Function key – in the active (idle) or active (off-hook) states – and the appropriate number on the key pad, or use the Up and Down buttons on the side of the handset to scroll through the functions and the Select button to select and activate a function.

Tabl e 3 2210 Wireless Handset function menu items (Part 1 of 2)

Function menu item

Function Description

1 Mute Use the Mute function to listen to the receiving

party without transmitting. Press the Mute key again to return to a two-way conversation.

2 Hold Use the Hold function to put an active call on hold.

Press the Line key beside the flashing icon to return to the caller on hold.

Your WLAN Handset 2210

Tabl e 3 2210 Wireless Handset function menu items (Part 2 of 2)

Function menu item

Function Description

3 Goodbye Use the Goodbye function to enter the active (idle)

state to access the function menu. This is particularly useful if you want to make another call immediately. Simply press the FCN and 3 keys, then dial the number.

Note: If you do not intend to make another call, press the

Power Off/End Call key to end your current call and place the

handset in the standby state.

4 Directory Use the Directory function to search the Corporate

Directory, if configured.

Note: If you receive multiple results from your search, there is no method to scroll through the results since there are no navigation buttons on the handset.

5 Inbox Use the Inbox function to access your voice mail

box.

6 Outbox Reserved for future use.

Enter text using the handset key pad

You can use the handset key pad to enter text on the 2210 Wireless Handset.

Press the key once for the first letter printed on that key, twice to get the second letter, and three times for the third letter.

The letters Q and Z do not appear on the handset key pad. They are, however, programmed on keys 7 and 9 respectively (in alphabetical order).

Cleaning your handset

The 2210 Wireless Handset occasionally needs to be cleaned to maintain appearance. In general, wiping the handset surface with a clean water-dampened cloth or paper towel removes most films or residues.

If more rigorous cleaning is required, you can use:

• A mild detergent solution. Be sure to wipe away any detergent residue with a plain water-dampened cloth.

• Any general-purpose household glass and surface cleaner. Do not spray the handset directly. Spray the cleaner on a soft cloth or paper towel, then wipe the handset.

• Pre-treated cloths, like those used for eyeglasses or cameras.

• Pre-moistened towelettes. Avoid those containing lanolin or aloe as it leaves a slippery residue.

• Isopropyl alcohol, applied by a damp cloth or paper towel. When using alcohol, do not rub the key pad characters vigorously, as this will significantly degrade

legibility.

IMPORTANT!

• Do not use furniture polishes, waxes, or plasticizer-based cleaner.

• Do not use lanolin, aloe, glycerin, or other skin care products.

• Do not apply any solvent such as acetone or mineral spirits.

• Do not directly spray or immerse the handset.

If the headset connector becomes dirty, you may experience a scratchy or intermittent signal. To clean the connector, dip the padded end of either a wooden or paper handled cotton swab in isopropyl alcohol. Gently insert in the connector and twist, repeating several times. If available, blow compressed air into the connector to clear debris.

Cleaning your handset

Basic handset operation

Turn on the 2210 Wireless Handset

To turn on the handset:

Turn off the 2210 Wireless Handset

1. Press and hold the Power On/Start Call

2. Release the Power On/Start Call key.

The handset is now in standby mode and ready to make and receive calls.

Basic handset operation

key for two seconds.

Two chirps sound.

The in-service tone sounds and the extension number displays.

To turn off the handset:

Make a call

To make a call:

Press and hold the Power Off/End Call key. One chirp sounds and the handset turns off.

Note: The 2210 Wireless Handset cannot be turned off during a call. First end the call, then turn off the handset.

1. Press the Power On/Start Call key. You receive a dial tone.

2. Dial the number. Dial calls exactly as you would with a regular telephone. You can dial extension numbers, internal numbers, or make external calls, depending on your system.

Basic handset operation

To make a call using a line:

Make a headset call

To make a call using a headset:

1. Press the Function key and the number

3 key to enter the active (idle) state.

2. Press the Line key and the number key (1 through 6) for the desired line.

3. Dial the number. Dial calls exactly as you would with a regular telephone. You can dial extension numbers, internal numbers, or make external calls, depending on your system.

1. Connect the headset to the headset jack.

2. Follow the steps in “Make a call” on page 25 to make your call.

Answer a call

The handset rings or vibrates to alert you of an incoming call. Additionally, a line number on the display flashes, and the display shows information about the call, such as the caller’s name and extension.

To answer a call:

To answer a call on another line: Note: While on a call, you hear a soft

Press the Power On/Start Call key.

beep to indicate another incoming call.

1. If on a call, press the Function key to access the list of functions.

2. Press the number 2 key to place the current call on hold.

3. Press the Line key to access the Line (DN) feature keys.

To answer a headset call:

Hang up a call

To hang up the handset:

Change the speaker volume

To change the speaker volume:

Basic handset operation

4. Press the number key corresponding to

the flashing line number.

When a headset is plugged into the handset, press any key other than Power On/Start Call, Power Off/End Call, soft keys or the side buttons.

Press the Power Off/End Call key. Be sure to do this at the end of each call.

While in the active state, press the Up and Down buttons to increase or decrease the volume of the speaker.

Silence the ringer

To silence the ringer:

Note: As the volume is adjusted, the setting is shown in a small bar graph on the display. The volume setting is retained between calls as well as when the set is powered off.

Press the Power Off/End Call key when the handset is ringing. This function does not interrupt the call and the caller can leave a voicemail message.

Basic handset operation

Activate the backlight

To activate the backlight:

Press any key to activate the backlight. It also activates when there is an incoming call. The backlight turns off after 10 seconds if no key is pressed.

Feature and function activation

You can view the features and functions programmed in your system using the Shortcut menu, soft key features, and the Line (DN) features. You can access some functions and features using one or more or the methods described in this section.

Shortcut menu – MENU key

Use the Shortcut menu to view the full description of the soft key abbreviations and access the handset features.

To activate a feature using the Shortcut menu:

1. Place the handset in the active (idle) or

active (off-hook) state.

2. Press the Menu key. The Shortcut menu

displays in the main display area.

3. Press the Up and Down buttons to scroll

through the list of features. The abbreviation is highlighted in the display area.

4. Do one of the following:

• Press the Select button to activate a feature, while highlighted.

• Press the appropriate number key (shortcut key). The feature does not have to be highlighted.

Function menu – FCN key

Use the Function key to view and activate the 2210 Wireless Handset functions. This includes the fixed functions (see Table 3 on page 21).

To activate a function using the Function key:

1. Place the handset in the active (idle) or active (off-hook) state.

Feature and function activation

2. Press the Function key to display the first four functions in the display area. Repeat to view more functions.

3. Press the Up and Down buttons to scroll through the list of functions. The function abbreviation is highlighted in the display area.

4. Press the Select button to activate the highlighted function.

Soft key features

The four soft keys on your 2210 Wireless Handset enable you to quickly activate soft key features. The display area directly above each soft key is programmed with a feature abbreviation.

The soft keys operate with a toggle function. Press the left or right side of the key to activate the corresponding soft key feature.

To activate a soft key feature:

1. Go off-hook. The soft key labels display in the display area.

A B C D

2. Press the soft key corresponding to the desired feature.

Feature Keys menu – LINE key

The Line key enables you to access the Feature Keys menu. The features on the Feature Keys menu are programmed on each handset using the six line keys (number keys 1 through 6).

Note: A feature must be available on the system before it can be programmed on a handset.

To activate a feature:

1. Go off-hook.

2. Press the Line key to view the Feature Keys menu in the upper display area.

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