The information in this document is subject to change without notice. The
statements, configurations, technical data, and recommendations in this
document are believed to be accurate and reliable, but are presented
without express or implied warranty. Users must take full responsibility
for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot
server and the switch or system is proprietary to Nortel Networks. Any
other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior
to such use. Violations of the license by alternative usage of any portion of
this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek
all allowable remedies for such breach.
Standard 1.07
Trademarks
*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified
Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX,
DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian
1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession,
Supernode, Symposium, Telesis, and Unity are trademarks of Nortel
Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
2CallPilot
November 2006
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA and QUALCOMM are trademarks of Qualcomm, Inc.
ETRUST and INOCULATEIT are trademarks of Computer Associates
Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET
EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT
EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK,
POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA,
WINDOWS NT, and WINDOWS SERVER are trademarks of Microsoft
Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
INTEL is a trademark of Intel Corporation.
LOGITECH is a trademark of Logitech, Inc.
MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape
Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.
NORTON ANTIVIRUS and PCANYWHERE are trademarks of
Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, Inc.
RADISYS is a trademark of Radisys Corporation.
ROLM is a trademark of Siemens ROLM Communications Inc.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
201i Server Hardware Installation3
SONY is a trademark of Sony Corporation.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation.
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are
trademarks of US Robotics.
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.
All other trademarks and registered trademarks are the property of their
respective owners.
Information for Japan
Japan VCCI statement
The following applies to server models 1005r, 703t, 201i, and 1002rp:
この装置は、情報処理装置等電波障害自主規制協議会 (VCCI) の規定に基づくク
ラス A 装置です。この装 置を家庭環境で使用すると電波妨害を引き起こすこと
があります。この場合には使用者が適切な対策を取るように要求されることがあ
ります。
Standard 1.07
This is a Class A product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI). If
this equipment is used in a domestic environment, radio disturbance may
occur, in which case, the user may be required to take corrective action.
4CallPilot
Publication history
November 2006
October 2006
October 2006
September 2006
July 2006
April 2006
July 2005
July 2005
Standard 1.07 of 201i Server Hardware Installation
is released for CallPilot 4.0 general availability.
Standard 1.06 of 201i Server Hardware Installation
is released for CallPilot 4.0 general availability.
Standard 1.05 of 201i Server Hardware Installation
is released for CallPilot 4.0 general availability.
Standard 1.04 of 201i Server Hardware Installation
is up-issued for CallPilot 4.0.
Standard 1.03 of 201i Server Hardware Installation is released for CallPilot 4.0 general
availability.
Standard 1.02 of 201i Server Hardware Installation is released for CallPilot 4.0 general
availability.
Standard 1.01 of 201i Server Hardware Installation is released for CallPilot 4.0 general
availability.
Standard 1.0 of 201i Server Hardware Installation
is released for CallPilot 4.0 general availability.
November 2004
Standard 1.0 of CallPilot Installation and
Configuration, 201i Server Hardware Installation
is released for CallPilot 3.0 general availability.
May 2003
Standard 1.0 of CallPilot Installation and
Configuration, Part 2: 201i Server Hardware
Installation is released for CallPilot 2.02
(2.01.27.05) general availability.
201i Server Hardware Installation5
Publication history Standard 1.07
September 2002
Standard 1.0 of CallPilot Installation and
Configuration, Part 2: 201i Server Hardware
Installation is released for CallPilot 2.0 general
availability.
6CallPilot
November 2006 Publication history
.
CallPilot Customer Documentation Map
Fundamentals
CallPilot Fundamentals Guide (555-7101-010)
Planning and Engineering
Planning and Engineering Guide (555-7101-101)
Network Planning Guide (555-7101-102)Data Networking for Voice over IP Guide (553-3001-160)
Installation and Configuration
Upgrade and Platform Migration Guide (555-7101-207)
Installation and Configuration Task List Guide (555-7101-210)
Server Installation Guides
201i Server Hardware Installation Guide (555-7101-220)
703t Server Hardware Installation Guide (555-7101-226)
1002rp Server Hardware Installation Guide (555-7101-205)
1005r Server Hardware Installation Guide (555-7101-228)
Configuration and Testing Guides
Meridian 1 and CallPilot Server Configuration Guide (555-7101-222)
T1/SMDI and CallPilot Server Configuration Guide (555-7101-224)
Succession 1000 System and CallPilot Server Configuration Guide (555-7101-510)
Unified Messaging Software Installation
Desktop Messaging and MyCallPilot Installation Guide (555-7101-505)
Administration
Administrator's Guide (555-7101-301)
Software Administration and Maintenance Guide (555-7101-202)
Desktop Messaging and MyCallPilot Administration Guide (555-7101-503)
Meridian Mail to CallPilot Migration Guide (555-7101-801)
Application Builder Guide (555-7101-325)
Reporter Guide (555-7101-310)
Maintenance
Tr oubleshooting Guide (555-7101-501)
Server Maintenance and Diagnostics
201i Server Maintenance and Diagnostics Guide (555-7101-119)
703t Server Maintenance and Diagnostics Guide (555-7101-227)
1002rp Server Maintenance and Diagnostics Guide (555-7101-206)
1005r Server Maintenance and Diagnostics Guide (555-7101-512)
Symposium, M1/Succession 1000, and Voice Processing Guide (297-2183-909)
Multimedia Messaging User Guide
Speech Activated Messaging User Guide
Desktop Messaging User Guide for Microsoft Outlook
Desktop Messaging User Guide for Lotus Notes
Desktop Messaging User Guide for Novell Groupwise
Desktop Messaging User Guide for Internet Clients
MyCallPilot User Guide
201i Server Hardware Installation7
Publication history Standard 1.07
8CallPilot
Task List
To unpack the 201i server ............................................................... 41
To prepare the 201i server for installation in a Meridian 1 switch ... 52
To position the 201i server on the switch shelf ............................... 56
To remove the backplane cables .................................................... 59
To install the NTRH3501 backplane cable ...................................... 63
To install the SCSI cables for Meridian 1 ........................................ 68
To position the 201i server on the switch shelf ............................... 72
To install the cable .......................................................................... 81
To install the NTRH3502 SCSI cable .............................................. 88
To connect the cables ..................................................................... 92
To remove the front bezel and inside front cover plate ............ 104
To install the 201i server inside the Media Gateway or Media
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, the site
enables you to:
download software, documentation, and product bulletins
search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
sign up for automatic notification of new software and documentation for
Nortel equipment
open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical
Support Web site, and have a Nortel support contract, you can also get help
over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
201i Server Hardware Installation13
How to get helpStandard 1.07
Outside North America, go to the following Web site to obtain the phone
number for your region:
http://www.nortel.com/callus
Getting Help from a specialist by using an Express Routing
Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
http://www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.
14CallPilot
Chapter 2
About the 201i server
In this chapter
201i server description16
Network connectivity24
Peripheral connectivity31
201i Server Hardware Installation15
About the 201i serverStandard 1.07
201i server description
Introduction
The 201i server is a flexible multimedia telephony server designed to
*
integrate with Nortel Meridian 1
and Succession* 1000 products.
The 201i server occupies two slots of a Meridian 1 shelf or Succession 1000
Media Gateway or Media Gateway Expansion. When the server is locked
into position, its connectors attach to the backplane, which provides power
and communications links.
RoHS compliance
Nortel is phasing in RoHS-compliant 201i servers in countries affected by
the EUED (European Union Environmental Directives). This hardware
replaces or supplements the non-RoHS version. In general, the RoHS parts
are backwards compatible with the supported software, and they have
equivalent functionality to the parts they are replacing. RoHS refers to the
Reduction of Hazardous Substances Directive.
The text and diagrams in this guide refer to the part numbers for non-RoHScompliant servers. If you are installing a RoHS-compliant server, see
Appendix A, “RoHS part conversion table,” for a listing of each RoHScompliant part mapped to the equivalent non-RoHS-compliant part.
Primary components
The 201i server motherboard houses the interfaces needed:
to communicate with the Meridian 1 switch or Succession 1000 system
to facilitate data communications on Ethernet networks.
16CallPilot
November 2006About the 201i server
Two Ethernet controllers on the 201i server motherboard provide Ethernet
capability. These controllers provide the network interfaces for both the
embedded LAN (ELAN) and customer LAN (CLAN). The connections to
the ELAN and CLAN are established by using the multi I/O cable described
on page 28.
Note: The secondary backplane connector connects the 201i server to the
second slot on the shelf, thereby providing access to the voice channels
provided by that slot.
ATTENTION
The 201i server is shipped ready for installation into an
Option 11C or Option 11C Mini switch or Succession 1000
system. Before you install the 201i server in a larger
Meridian 1 switch (for example, Option 51C), you must
move the secondary backplane (DS30X) connector to the
correct position. For more information, see “Repositioning
the secondary backplane connector” on page 50.
201i Server Hardware Installation17
About the 201i serverStandard 1.07
The following diagram shows the 201i server components:.
Heat sink
Keyboard connector
Mouse connector
Monitor connector
Faceplate
Hard drive power cable
Hard drive data cable
Secondary backplane
connector pin
Secondary backplane
connector
3.5-inch IDE hard drive
Software feature key
(Dongle)
Hard drive mounting bracket
18CallPilot
November 2006About the 201i server
Faceplate
The following diagram shows the 201i server faceplate. The faceplate
provides LEDs, MPC card slots, and connectors for peripheral devices:
Mouse connector
Lock latch
Keyboard connector
Infrared port (future use)
Monitor connector
Power status LED
MPC status LEDs
MPC ejector buttons
(slots 4 and 5)
MPC slots 4 and 5
MPC slots 2 and 3
MPC ejector buttons
(slots 2 and 3)
MPC status LEDs
HEX display
SCSI connector
Network and drive
activity LEDs
Reset button
Lock latch
G101438
201i Server Hardware Installation19
About the 201i serverStandard 1.07
The following table describes each faceplate feature:
Faceplate featureDescription
Mouse connectorThe mouse connector is a standard PS/2 connector and
is hot-pluggable.
Lock latchesLock latches at the top and bottom of the faceplate
secure the server to the backplane of the Meridian 1
switch or the backplane of the Succession 1000 Media
Gateway or Media Gateway Expansion.
Keyboard connectorThe keyboard connector is a standard PS/2 connector
and is hot-pluggable.
Infrared portFor future use.
Monitor connectorThe monitor connector is a standard, high-density,
15-pin female connector.
Power status LEDThe LED indicates two server states:
the completion of self-test diagnostics
when it is safe to remove the server from the
Meridian 1 switch or Succession 1000 Media
Gateway or Media Gateway Expansion
MPC card status
LEDs
There is an LED for each MPC card slot. The following
list describes each LED status:
Off: The MPC card is not receiving power. It is safe
to remove the card.
On: The MPC card is in use. It is not safe to remove
the card.
Off, then on: The MPC card has been recognized by
the 201i server software and has been powered up.
20CallPilot
November 2006About the 201i server
Faceplate featureDescription
MPC card status
LEDs (continued)
On, then off: The MPC card has been successfully
powered down. It is safe to remove the card.
Note: For instructions on powering up or powering
down the MPC card, see “Starting and stopping
components” in the CallPilot 201i Server Maintenance and Diagnostics guide.
MPC card ejector
buttons
There is one ejector button for each MPC card slot.
When you insert the card, the associated ejector button
pops out.
Press the button to eject the card from its slot.
MPC card slotsMPCs house DSP units and are used for multimedia
telephony processing. You can install up to four MPCs
on the 201i server. The 201i is shipped with two
MPC-8 cards installed. All slots are faceplateaccessible.
The MPCs are numbered as follows:
top row of slots: MPC cards 4 and 5
bottom row of slots: MPC cards 2 and 3
Note: MPC 1 is embedded on the motherboard.
Hexadecimal (HEX)
display
The four-digit LED-based display provides feedback
on the current status of the server, including fault
conditions.
SCSI connectorThis connector connects SCSI devices to the 201i
server (for example, a CD-ROM or tape drive).
Press the button latches to lock or unlock a cable from
the connector.
201i Server Hardware Installation21
About the 201i serverStandard 1.07
Faceplate featureDescription
Network and drive
activity LEDs
(labeled as E, C, I, and S)
Reset buttonThe reset hardware was designed for Windows NT and
The E and C LEDs indicate the presence of network
activity for both the ELAN and CLAN interfaces
(respectively). When they are lit, they indicate that the
interfaces are properly attached to their respective
hubs. When the LEDs are blinking, there is network
activity.
When the I and S LEDs are lit, it means that the IDE
hard drive and SCSI device are being accessed.
does not function properly in Windows 2003. Do not
use this button.
Environmental specifications
Temperatures
Recommended
temperature
Absolute temperature10
Long-term storage
temperature
°C (59°F) to 30°C (86°F)
15
°C (50°F) to 45°C (113°F)
°C (-4°F) to 60°C (140°F)
–20
Short-term storage
temperature
Change rate temperatureLess than 1
Relative humidity
Recommended relative
humidity (RH)
22CallPilot
°C (-40°F) to 70°C (158°F)
–40
(less than 72 hours)
°C (34°F) per 3 minutes
20% to 55% RH (noncondensing)
November 2006About the 201i server
Absolute RH20% to 80% RH (noncondensing)
Long-term storage RH5% to 95% RH [at –40
70
°C (158°F) respectively]
(noncondensing)
°C (-40°F) to
201i Server Hardware Installation23
About the 201i serverStandard 1.07
Network connectivity
Introduction
This section shows how CallPilot and the Meridian 1 or Succession 1000
system are integrated into your network. It also describes what is required in
the network for correct CallPilot operation.
ATTENTION
To secure the CallPilot server from unauthorized access,
ensure that the CallPilot network is inside your
organization’s firewall.
Sample network setup: Meridian 1 switch
The following diagram shows how the 201i server is integrated into your
network with the following Meridian 1 switches:
large systems, such as Option 51C
Option 11C
Option 11C Mini
24CallPilot
November 2006About the 201i server
Web-enabled
administrative
Desktop
client PC
PC
Telephony LAN/Customer LAN (10/100BaseT or 100BaseT)
Modem
Web-enabled administrative PC
Switch
Router or
Ethernet switch
(optional)
Embedded LAN (10BaseT)
Laptop
Desktop
client PC
201i
CallPilot
server
G101631
201i Server Hardware Installation25
About the 201i serverStandard 1.07
Sample network setup: Succession 1000
The following diagram shows an example of how the 201i server can be
integrated with the Succession 1000 system in your network:
i2004
Internet
phonesets
Telephony LAN/Customer LAN (10/100BaseT or 100BaseT)
Internet
Telephony
Gateway
Line Card
Succession 1000
Call Server
Succession 1000
Media Gateway
Expansion
CE-MUX
Internet
Telephony
Gateway
Line Card
Embedded LAN (10BaseT)
DS-30x
Succession 1000
Media Gateway
Web-enabled
CallPilot
administrative
PC
201i
CallPilot
Server
Desktop
client
PC
Router or
Ethernet switch
(optional)
Modem
Optivity
Telephony
Manager
PC
Laptop
Web-enabled
CallPilot
administrative
PC
G101630
26CallPilot
November 2006About the 201i server
In the illustration on page 26, the telephony LAN (TLAN) provides IP
connectivity between the Succession 1000 system and the i2004 Internet
phonesets. The connection between the Call Server and Media Gateway can
be point-to-point, or it can be through the LAN, if the system is installed in a
distributed data network.
For information about the Succession 1000 system and i2004 Internet
phoneset bandwidth and network requirements, refer to the Succession 1000 Planning and Installation Guide (NTP 553-3023-210).
For a description of each Succession 1000 system component, see
“Succession 1000 description” on page 96.
CallPilot CLAN and ELAN network
setup
The 201i server supports the following network protocols:
CLAN: 10/100Base-T Ethernet
A built-in Ethernet controller on the 201i server motherboard provides
Ethernet CLAN capability. The CLAN provides data connectivity
between desktop and web messaging clients, administrative PCs, and the
CallPilot server.
ELAN: 10Base-T Ethernet
A built-in Ethernet controller on the 201i server motherboard provides
Ethernet ELAN capability. The ELAN carries call processing traffic
between the CallPilot server and the Meridian 1 switch or
Succession 1000 system.
Note: For more information about the ELAN, see “About the ELAN” in
the CallPilot Installation and Configuration Task List.
You use the 201i server multi I/O cable to establish the CLAN and ELAN
connections. For more information, see page 28.
201i Server Hardware Installation27
About the 201i serverStandard 1.07
Network requirements
Appropriate networking equipment must be available for both the CLAN
and ELAN.
The CLAN and ELAN must be properly configured for correct CallPilot
operation. To ensure correct configuration, Nortel recommends that you
consult a network specialist.
ATTENTION
For important considerations about using the ELAN in
your network, see “About the ELAN” in the CallPilot Installation and Configuration Task List.
Multi I/O cable description
The multi I/O cable contains four connectors, and is approximately 3 m
(10 ft) in length. See the following diagram:
Multi I/O cable NTRH0912
Drain wire
50-pin
amphenol
connector
ELAN
connector
CLAN
connector
RS-232
connector
RJ-45 female-to-female gender change jack
Note: If you need more than 3 m (10 ft) of multi I/O cable, use the supplied RJ-45
female-to-female gender change jacks to attach additional cable. A maximum of
76.2 m (250 ft) is supported.
G101441
28CallPilot
November 2006About the 201i server
The following table identifies the purpose of each connector on the
NTRH0912
1
multi I/O cable.
Note: Labels on the RJ-45 cables distinguish the CLAN and ELAN
connectors.
Connector typePurpose
50-pin amphenolThis connector establishes the connection between
the Meridian 1 or Succession 1000 Media Gateway
or Media Gateway Expansion backplane and the
ELAN hub, the CLAN hub, and the modem.
10Base-T
(RJ-45)
This connector provides a 10 Mbit/s Ethernet
connection between the 201i server and the
Meridian 1 switch or Succession 1000 system. This
connection allows the exchange of call control
information between the server and the Meridian 1
switch or Succession 1000 system.
For more information about the ELAN, see “About
the ELAN” in the CallPilot Installation and Configuration Task List.
10/100Base-T
(RJ-45)
This connector provides a network connection for
user desktop computers, to enable use of the
unified messaging and fax messaging features
LAN-based server administration
ATTE NT IO N
If you need Ethernet 100Base-T operation at
100 Mbit/s on large Meridian 1 systems (such as
Option 51), you must install the NTRH3501
backplane (tip and ring) cable. For more information,
see Chapter 4, “Installing the 201i server in a large
Meridian 1 system.”
1.For customers in EUED countries: see Appendix A, “RoHS part conversion table,” to look up part
numbers for RoHS-compliant parts that are equivalent to the non-RoHS-compliant parts described in
this guide.
201i Server Hardware Installation29
About the 201i serverStandard 1.07
Connector typePurpose
RS-232 COM1
(male DB-9)
This connector provides the connection to an external
modem. The modem allows administrators and
technical support personnel to administer the 201i
server from a remote location.
30CallPilot
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