Nortel Networks 2002 User Manual

Title page

Nortel Networks Communication Server 1000

IP Phone 2002

User Guide

Revision history

September 2004

Standard 3.00. This document is up-issued to support Nortel Networks Communication Server 1000 Release 4.0.

October 2003

Standard 2.00. This document is up-issued to support Succession 3.0 Software.

November 2002

Standard 1.00. This document is issued to support Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 2.0.

Revision history

About the IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 19

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Enter and edit text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Enter text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Edit text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connect the IP Phone 2002 components . . . . . . . . . . . . . . 24

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Contents

Configure options on the IP Phone 2002 . . . . . . . . . . . . . . 26

Use the Telephone Option menu . . . . . . . . . . . . . . . . . . . . . . 27

Adjust volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Adjust display screen contrast . . . . . . . . . . . . . . . . . . . . . . . . 34

Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Select Date/Time format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Choose Local DialPad Tone . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Choose Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Enable Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Enable OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . . 41

Change feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

View set information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Contents

Configure call log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Configure the Callers List log . . . . . . . . . . . . . . . . . . . . . . 45

Configure New Call indication . . . . . . . . . . . . . . . . . . . . . 46

Configure Preferred Name Match . . . . . . . . . . . . . . . . . . 47

Configure Area Code set-up . . . . . . . . . . . . . . . . . . . . . . 48

Configure Name Display format . . . . . . . . . . . . . . . . . . . . 50

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Use Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Use On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Use Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Use the Directory applications . . . . . . . . . . . . . . . . . . . . . . . . 55

Make a call using Corporate Directory . . . . . . . . . . . . . . . 56

Make a call using Personal Directory . . . . . . . . . . . . . . . . 57

Make a call using Callers List . . . . . . . . . . . . . . . . . . . . . . 58

Make a call using Redial List . . . . . . . . . . . . . . . . . . . . . . 59

Use Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Use AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Activate Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Redial the last number called . . . . . . . . . . . . . . . . . . . . . . . . . 64

Use Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Make a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Make a call using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Make an Intercom call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Place a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Use Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Contents

Use Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Record a Calling Party Number . . . . . . . . . . . . . . . . . . . . . . . 75

Display incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Trace a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . 78

Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 83

Use Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Use Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Secure your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Talk with more than one person . . . . . . . . . . . . . . . . . . . . . 89

Use the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Use the Conferee Selectable Display

and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Work without interruption . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Use AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Use the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Use Call Page Connect to make an announcement . . . . . . . . 99

Use Centrex/Exchange Line Switchhook Flash . . . . . . . . . . 100

Contents

Charge a call or charge a forced call . . . . . . . . . . . . . . . . . . 100

Use Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Use Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . . . 105

Override a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Use Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Use Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Use Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Virtual Office login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Virtual Office on your Remote telephone . . . . . . . . . . . . 121

Virtual Office on your Office telephone . . . . . . . . . . . . . 122

Virtual Office logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Set Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Activate Message Registration . . . . . . . . . . . . . . . . . . . . . . . 131

Use Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Display Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 136

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . . . 138

Contents

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Contents

About the IP Phone 2002

The Nortel Networks IP Phone 2002 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use.

Note 2: In this guide, programmable line (DN)/feature key labels display beside the key, and soft key labels display directly above the key. Figure 1 shows key labels.

Figure 1: Programmable line (DN)/feature key and soft key labels

Basic features

The IP Phone 2002 supports the following features:

• four programmable line (DN)/feature keys (self-labeled)

• four soft keys (self-labeled) providing access to a maximum of ten features

About the IP Phone 2002

Note 1: Your IP Phone 2002 may not be configured to support soft key functionality. Consult your system administrator.

• multi-field LCD display screen

• speaker for on-hook dialing or on-hook listening

• volume control bar for adjusting ringer, speaker, handset, and headset volume

• six specialized fixed keys:

—Quit

— Directory

— Message (Inbox)

— Outbox/Shift (reserved for future development)

— Services

— Expand to PC

• four call processing fixed keys:

—Hold

— Goodbye

— Handsfree

—Mute

• shared LAN access with a PC

• headset jack with On/Off key

• automatic network configuration

• hearing-aid compatibility

Figure 2 shows the IP Phone 2002.

Figure 2: IP Phone 2002

About the IP Phone 2002

Telephone controls

Note: Your IP Phone 2002 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Services).

Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume, the left side to decrease volume.

About the IP Phone 2002

(Goodbye)

(Hold)

Programmable line (DN)/feature keys are

extra DNs or feature keys used to access additional features.

A steady LCD light beside a line (DN) key indicates that the feature or line is active. A flashing LCD indicates the line is on hold or the feature is being programmed.

Use the Goodbye key to terminate an active call.

Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LED indicator to return to the caller on hold.

(Message)

Press the Message (Inbox) key to access your voice mailbox.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen.

(Services)

About the IP Phone 2002

Press the Services key and use the navigation keys to access the following items:

• Telephone Options:

— Volume adjustment

— Contrast adjustment

— Language

— Date/Time

— OnHook Default Path

— Display diagnostics

— Local Dialpad Tone

— Ring type

— Change feature key label

— Set Information

• Password Admin:

— Station Control Password

• Display Network Diagnostics Utilities

Note: Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

About the IP Phone 2002

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Note 1: Press the Services key to exit from any menu or menu item.

•The Password Admin menu many not be available on your IP Phone 2002. Consult your system administrator.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Press the Speaker key to activate handsfree. The speaker LED indicator lights to indicate when handsfree is active.

(Directory)

(Mute)

Press the Directory key to access directory services.

Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator flashes when the Mute option is in use.

(Quit)

About the IP Phone 2002

Soft keys (self-labeled) are located below

the display area. The LCD label above the key changes, based on the active feature.

Note: When a triangle appears before a key label, the feature is active.

Press the More.. key to access the next layer of Soft keys (self-labeled).

When a message is left for the user, the

Message waiting indicator flashes. Also,

this indicator flashes when the set ringer is ON.

Press the Quit key to end an active application. Pressing the Quit key does not affect the status of calls currently on your telephone.

(Expand)

The Expand to PC key is a fixed key reserved for future development.

The Outbox/Shift key is a fixed key that is reserved for future development.

About the IP Phone 2002

Telephone display

The IP Phone 2002 has two display areas:

• The upper display area contains single-line information for items such as caller number, caller name, feature prompt string, user-entered digits, date and time information, and set information.

• The lower display area provides soft key label information.

Figure 3 shows an idle LCD display screen.

Figure 3: IP Phone 2002 LCD display screen

About the IP Phone 2002

Call features and Flexible Feature Codes

System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone.

Call features and FFCs must be assigned to your telephone and supported by system software.

Security features

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your telephone.

• Password-protected telephone features (for example, Personal Directory, Redial List and Callers List).

Your initial SCPW is defined by your system administrator. Please contact your system administrator for detailed information.

To change your SCPW:

(Services)

1. Press the Services key.

2. Press the Up/Down navigation keys to scroll and highlight Password Admin.

3. Press the Select key.

About the IP Phone 2002

4. Use the dial pad to enter your password at the prompt.

5. Press the Up/Down navigation keys to scroll and highlight New Password.

6. Press the Select key.

7. Use the dial pad to enter the new password.

8. Press Select to accept the new password.

Note: If you have been locked out of your IP Phone 2002, or have forgotten your SCPW, please contact your system administrator.

Note: The default setting for Password Protection is off.

To turn Password Protection On/Off:

1. Press the Directory key.

(Directory)

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

About the IP Phone 2002

3. Use the dial pad to enter your password (if Password Protection is enabled).

4. Press the Enter key.

5. Press the Up/Down navigation keys to highlight one of the following:

— Enable Password Protection

— Disable Password Protection

6. Choose one of the following:

— Yes to accept the selection.

— No to return to the Directory menu.

7. Press the Done key.

Enter and edit text

You can enter and edit text on your IP Phone 2002 using the following methods:

• Enter and edit text using the telephone dialpad.

• Edit text using the soft keys.

Enter text using the dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.

For example, if you want to use the letter “A”, press the number 2 key once. If you want the letter “C”, press the number 2 key three times.

Note: No letters are associated with the number 1 or the 0 keys.

Edit text using the soft keys

You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the key you want is not visible, press the More.. soft key to access additional soft keys (self-labeled).

5. Press the Up navigation key to access the symbols.

6. Press the Left/Right navigation keys to move to a specific symbol.

Enter and edit text

7. Press the Choose soft key to select a symbol.

8. Press the Next soft key to submit your changes.

Table 1 describes the soft key editing functions on the IP Phone 2002.

Table 1: Editing soft key description

Key Description

Cancel Action is cancelled.

Choose Select a symbol.

Clear Clear the input field.

Case Switch the next character to either uppercase

or lowercase.

Delete Backspace one character.

Done/Select/Enter Meaning depends on application.

More.. Access additional soft keys.

Connect the IP Phone 2002 components

Before you begin

CAUTION Damage to Equipment

Do not plug the IP Phone 2002 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.

Steps

1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset.

2. Choose one of the following connections:

a. For a telephone not sharing LAN access with a PC, connect one

end of the CAT5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon). Plug the other end of the CAT5 line cable into the IP network.

b. For a telephone sharing LAN access with a PC, connect one end

of the CAT5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon) and the other end to the IP network. Insert a second CAT5 line cable into the PC ethernet port located on the back of the telephone (identified with a PC icon) and the other end into the computer's Ethernet port.

3. Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN.

4. Thread the cord around the strain relief, retaining hook, and channel provided for a secure power connection.

Connect the IP Phone 2002 components

5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position.

Figure 4 shows connections on the IP Phone 2002.

Figure 4: IP Phone connections

Configure options on the IP Phone 2002

The IP Phone 2002 Services menu lists the following submenus:

•The Telephone Option menu enables you or your system administrator to configure telephone preferences.

• Password Admin menu enables you or your system administrator to change the Station Control Password.

•The Virtual Office Login and Test Local Mode (for branch office) menus are listed when an IP Phone 2002 Class of Service is set for Virtual Office and branch office. For more information, see page 119.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus may not be available on your IP Phone 2002.

Consult your system administrator.

The Telephone Option menu offers the following options:

Volume adjustment…

Contrast adjustment

Language…

Date/Time format…

OnHook Default path

Note: When an option has a sublist, an ellipses (…) appears after the option.

Display diagnostics

Local DialPad Tone

Ring type…

Change feature key label

Set Info

Configure options on the IP Phone 2002

Use the Telephone Option menu

To use the Telephone Option menu:

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to scroll and highlight Telephone Option.

3. Press the Select key.

4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language…).

5. Press the Select key. The display provides information required to adjust your selection.

6. Choose one of the following:

— Press the Select key to save

changes and return to the

Telephone Option menu.

— Press the Cancel key to keep

existing settings.

Configure options on the IP Phone 2002

Adjust volume

To adjust the volume, press the Services key and select Volume

adjustment…from the Telephone Option menu. Choose one of the

following:

• Ringer

• Handset

• Handsfree

• Buzzer

To adjust Ringer volume:

1. Press the Up/Down navigation keys to scroll and highlight Ringer.

2. Press the Select key.

3. To increase or decrease the volume, do one of the following:

— Press the Lower/Higher soft keys.

—Press the Up/Down navigation keys.

Configure options on the IP Phone 2002

4. Choose one of the following:

— Press the Select key to save the

volume level and return to the

Telephone Option menu.

— Press the Cancel key to keep

existing settings.

Configure options on the IP Phone 2002

To adjust Handset listen volume:

1. Press the Up/Down navigation keys to scroll and highlight Handset listen.

2. Press the Select key.

3. To increase or decrease the volume, do one of the following:

— Press the Lower/Higher soft keys.

—Press the Up/Down navigation keys.

4. Choose one of the following:

— Press the Select key to save the

volume level and return to the

Telephone Option menu.

— Press the Cancel key to keep

existing settings.

To adjust the Handsfree listen volume:

1. Press the Up/Down navigation keys to scroll and highlight Handsfree listen.

2. Press the Select key.

+ 122 hidden pages