Title page
Nortel Networks Communication Server 1000
IP Phone 2001
User Guide
Revision history
September 2004
Standard 2.00. This document is up-issued to support
Nortel Networks Communication Server 1000 Release 4.0.
June 2004
Standard 1.00. This document is issued to support Nortel
Networks Communication Server 1000 Release 4.0.
Revision history
3
Revision history
4
Contents
About the IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 14
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connect the IP Phone 2001 components . . . . . . . . . . . . . . 16
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Configure options on the IP Phone 2001 . . . . . . . . . . . . . . 18
Use the Telephone Option menu . . . . . . . . . . . . . . . . . . . . . . 19
Adjust volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Contents
Adjust display screen contrast . . . . . . . . . . . . . . . . . . . . . . . . 24
Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Select Date/Time format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Select Local DialPad Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Select Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
View set information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Use Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Use On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Use Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Activate Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Redial last number called . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Use Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
5
Contents
Make a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Place a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Use Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Record a Calling Party Number . . . . . . . . . . . . . . . . . . . . . . . 44
Trace a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 46
Use Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Use Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Secure your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Talk with more than one person . . . . . . . . . . . . . . . . . . . . . 52
Set up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Work without interruption . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Use Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Use Call Page Connect to make an announcement . . . . . . . . 57
Charge a call or charge a forced call . . . . . . . . . . . . . . . . . . . 58
Use Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Use Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Override a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Use Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
6
Contents
Use Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Virtual Office login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Virtual Office on your remote telephone . . . . . . . . . . . . . . 69
Virtual office on your office telephone . . . . . . . . . . . . . . . 71
Virtual Office logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Set Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . . 81
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
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Contents
8
About the IP Phone 2001
About the IP Phone 2001
The IP Phone 2001 brings voice and data to the desktop by connecting
directly to a Local Area Network (LAN) through an Ethernet connection.
Note 1: Not all features are available on all telephones. Consult your
system administrator to verify which features are available for your
use.
Note 2: In this guide, soft key labels display directly above the
soft key.
Basic features
The IP Phone 2001 supports the following features:
• four soft keys (self-labeled) providing access to a maximum of
ten features
Note: Your IP Phone 2001 may not be configured to support soft key
functionality. Consult your system administrator.
• multi-field LCD display screen
• speaker for on-hook dialing or on-hook listening
• volume control bar for adjusting ringer, speaker, and handset volume
• two specialized fixed keys:
— Services
— Message (Inbox)
• three call processing fixed keys:
—Line
—Hold
— Goodbye
• automatic network configuration
9
About the IP Phone 2001
Figure 1 illustrates the IP Phone 2001.
Figure 1: IP Phone 2001
Telephone controls
Note: Your IP Phone 2001 may come with optional key caps. Text in
parenthesis indicate labels appearing on the key caps. For example,
(Goodbye).
Use the Volume control bar to adjust the
volume of the ringer, handset, and speaker.
Press the right side of the rocker bar to
increase volume; press the left side to
decrease volume.
Use the Line (DN) key to access the single
line and activate on-hook dialing. No status
(Line)
10
icon or LED is provided.
(Goodbye)
(Hold)
(Msg/Inbox)
(Services)
About the IP Phone 2001
Use the Goodbye key to terminate an
active call.
Press the Hold key to put an active call
on hold. Press the Line (DN) key to return to
the caller on hold.
Press the Message (Inbox) key to access
your voice mailbox.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen.
Press the Services key and use the
Navigation keys to access the following
items:
• Telephone Options:
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Local DialPad Tone
— Set Information
— Ring type
• Password Admin:
— Station Control Password
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
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About the IP Phone 2001
Note 1: Press the Services key to exit
from any menu or menu item.
Note 2: The Password Admin menu may
not be available on your IP Phone 2001.
Consult your system administrator.
Soft keys (self-labeled) are located
below the LCD screen display. The LCD
screen display above the key changes,
based on the active feature.
Note: When a triangle appears before a
key label, the feature is active.
When a message has been left for the
user, the Message waiting indicator
flashes. Also, this indicator flashes when
the set ringer is ON.
12
About the IP Phone 2001
Telephone display
The IP Phone 2001 has two display areas:
• The upper display area contains single-line information for items
such as the caller number, caller name, feature prompt strings,
user-entered digits, date and time information, and set information.
• The lower display area provides soft key label information.
Figure 2 shows the idle LCD screen display.
Figure 2: IP Phone 2001 LCD screen display
13
About the IP Phone 2001
Call features and Flexible Feature Codes
System administration is required for call features and Flexible Feature
Codes (FFCs). Contact your system administrator to configure these
features and codes on your telephone.
Call features and FFCs must be assigned to your telephone and
supported by system software.
Security features
Your Station Control Password (SCPW) enables the following security
features:
• Electronic Lock to prevent others from making calls from your
telephone.
• Password-protected telephone features (for example,
Remote Call Forward).
Your initial SCPW is defined by your system administrator. Contact your
system administrator for detailed information.
To change your SCPW:
(Services)
14
1. Press the Services key.
2. Press the Navigation keys to scroll and
highlight Password Admin.
3. Press the Select key.
About the IP Phone 2001
4. Use the keypad to enter your password
at the prompt.
5. Press the Navigation keys to scroll and
highlight New Password.
6. Press the Select key.
7. Use the keypad to enter the new
password.
8. Press the Select key to accept the new
password.
Note: If you have been locked out of
your IP Phone 2001, or have forgotten
your SCPW, contact your system
administrator.
15
Connect the IP Phone 2001 components
Connect the IP Phone 2001
components
Before you begin
CAUTION
Damage to equipment
Do not plug the IP Phone 2001 into a
regular telephone jack. This results in
severe damage to the IP Phone. Consult
your system administrator to ensure that
you plug your set into a 10/100BaseT
Ethernet jack.
Steps
1. Connect one end of the handset cord to the handset jack (identified
with a handset icon) on the back of the telephone. Connect the other
end to the jack on the handset.
2. Connect one end of the CAT-5 line cable to the LAN Ethernet port
located on the back of the telephone (identified with a LAN icon).
Plug the other end of the CAT-5 line cable into the IP network.
3. Contact your installation technician for the proper power option.
This telephone can be powered by an AC adapter or over a LAN.
4. Thread the cord around the strain relief, retaining hook, and channel
provided for a secure power connection.
5. Secure the telephone footstand to the telephone base.
16
Connect the IP Phone 2001 components
Figure 3: IP Phone 2001 connections
17
Configure options on the IP Phone 2001
Configure options on the
IP Phone 2001
The IP Phone 2001 Services menu lists the following submenus:
•The Telephone Option menu enables you or your system
administrator to configure telephone preferences.
•The Password Admin menu enables you or your system
administrator to change the Station Control Password.
•The Virtual Office Login and Test Local Mode (for Branch Office)
menus are listed when an IP Phone 2001 Class of Service is set for
Virtual Office and Branch Office. For more information, see page 67.
Note: The Password Admin, Virtual Office Login, and Test Local
Mode menus may not be available on your IP Phone 2001. Consult
your system administrator.
The Telephone Option menu offers the following options:
Volume adjustment...
Contrast adjustment
Language...
Date/Time...
Note: When an option has a sublist, an ellipses (...) appears after the
option.
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Local DialPad Tone
Set Info
Ring type...
Configure options on the IP Phone 2001
Use the Telephone Option menu
To use the Telephone Option menu:
1. Press the Services key.
(Services)
2. Press the Navigation keys to scroll and
highlight Telephone Option.
or
3. Press the Select key.
4. Press the Navigation keys to scroll and
highlight an option (for example,
Language...).
5. Press the Select key. The display
provides information required to adjust
your selection.
6. Choose one of the following:
— Press the Select key to save
changes and return to the
Telephone Option menu.
— Press the Cancel key to keep
existing settings.
19
Configure options on the IP Phone 2001
Adjust volume
To adjust the volume, press the Services key and select Volume
adjustment... from the Telephone Option menu. Choose one of the
following:
• Ringer
• Handset
• On-hook dialing/listen
• Buzzer
To adjust Ringer volume:
1. Press the Navigation keys to scroll and
highlight Ringer.
20
or
2. Press the Select key.
3. To increase or decrease the Ringer
volume, choose one of the following:
— Press the Lower/Higher soft keys.
— Press the Navigation keys.
Configure options on the IP Phone 2001
4. Choose one of the following:
— Press the Select key to save the
or
— Press the Cancel key to keep
To adjust Handset listen volume:
1. Press the Navigation keys to scroll and
highlight Handset listen.
2. Press the Select key.
volume level and return to the
Telephone Option menu.
existing settings.
or
or
3. To increase or decrease the Handset
listen volume, choose one of the
following:
— Press the Lower/Higher soft keys.
— Press the Navigation keys.
4. Choose one of the following:
— Press the Select key to save the
volume level and return to the
Telephone Option menu.
— Press the Cancel key to keep the
existing settings.
21
Configure options on the IP Phone 2001
To adjust On-hook dialing/listen volume:
1. Press the Navigation keys to scroll and
highlight On-hook dialing/listen.
2. Press the Select key.
3. To increase or decrease the On-hook
dialing/listen volume, choose one of the
or
following:
— Press the Lower/Higher soft keys.
— Press the Navigation keys.
22
or
4. Choose one of the following:
— Press the Select key to save the
volume level and return to the
Telephone Option menu.
— Press the Cancel key to keep the
existing settings.
To adjust the Buzzer volume:
1. Press the Navigation keys to scroll and
2. Press the Select key.
3. To increase or decrease the buzzer
or
Configure options on the IP Phone 2001
highlight Buzzer.
volume, choose one of the following:
— Press the Lower/Higher soft keys.
— Press the Navigation keys.
or
4. Choose one of the following:
— Press the Select key to save the
volume level and return to the
Telephone Option menu.
— Press the Cancel key to keep
existing settings.
23
Configure options on the IP Phone 2001
Adjust display screen contrast
To adjust the LCD display screen contrast, press the Services key and
select Contrast adjustment from the Telephone Option menu.
To adjust display screen contrast:
1. To increase or decrease the display
or
or
contrast level, choose one of the
following:
— Press the Lower/Higher soft keys.
— Press the Navigation keys.
2. Choose one of the following:
— Press the Select key to save the
contrast level and return to the
Telephone Option menu.
24
— Press the Cancel key to keep
existing settings.
Configure options on the IP Phone 2001
Select a language
The display is available in multiple languages. To choose a language,
press the Services key and select Language… from the Telephone
Option menu.
To select a language:
1. Press the Navigation keys to scroll and
highlight the desired language (for
example, German [Deutsche]).
Deutsche
2. Choose one of the following:
— Press the Select key to save the
or
language and return to the
Telephone Option menu.
— Press the Cancel key to keep
existing settings.
25
Configure options on the IP Phone 2001
Select Date/Time format
There are several Date/Time formats. Formats are based on the 12-hour
clock and the 24-hour clock.To select a date/time format, press the
Services key and select Date/Time… from the Telephone Option menu.
To select a date/time format:
1. Press the Navigation keys to scroll and
highlight the desired format. Sample
formats appear in the upper right–side of
the display area.
2. Choose one of the following:
— Press the Select key to save the
or
format and return to the
Telephone Option menu.
— Press the Cancel key to keep
existing settings.
26
Configure options on the IP Phone 2001
Select Local DialPad Tone
The Local DialPad Tone option enables a pressed telephone dial key to
produce Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no
sound. To choose a local dialpad tone, press the Services key and select
Local DialPad Tone from the Telephone Option menu.
To select Local DialPad Tone:
1. Press the Navigation keys to scroll and
highlight one of the following dialpad
tones:
— None to disable all tones.
— Short Click to enable a single tone
for all keys.
— DTMF to turn on a separate DTMF
tone for each key.
or
2. Choose one of the following:
— Press the Select key to save the
tone selection and return to the
Telephone Option menu.
— Press the Cancel key to keep
existing settings.
27
Configure options on the IP Phone 2001
Select Ring type
The Ring type option sets the telephone’s ring tone. To choose a ring
type, press the Services key and select Ring type… from the Telephone
Option menu.
To choose a ring type:
1. Press the Navigation keys to scroll and
highlight one of the ring types.
Ring type 3
or
or
2. Press the Play key to sample the ring
tone.
3. Choose one of the following:
—Press the Select key to save the ring
type and return to the Telephone
Option menu.
— Press the Stop key and use the
Navigation keys to select a different
ring type.
— Press the Cancel key to keep
existing settings.
28
Configure options on the IP Phone 2001
View set information
The set information option displays the following set-specific information:
• IP address
• Hardware ID of the IP Phone
• Current firmware version
To view set information, press the Services key and select Set Info from
the Telephone Option menu.
To view set information:
1. Press the Navigation keys to scroll
through the list containing set
information.
2. Press the Cancel key to return to the
Telephone Option menu.
29
Make a call
Make a call
This section describes features associated with making a call. There are
several ways to make a call from an IP Phone 2001.
Use Off-hook dialing
1. Lift the handset.
2. Dial the number.
3. To terminate the call, choose one of the
following:
or
(Goodbye)
Use On-hook dialing
1. Leave the handset in the cradle.
2. Press the Line (DN) key.
(Line)
30
— Replace the handset into the cradle.
— Press the Goodbye key.
Make a call
3. Dial the number when the dial tone
sounds.
4. When the called party answers, lift the
handset.
5. To terminate the call, choose one of the
following:
or
(Goodbye)
— Replace the handset into the cradle.
— Press the Goodbye key.
31
Make a call
Use Predial
Use the Predial feature to enter, preview, and edit numbers before
dialing.
To use Predial:
1. Without selecting the Line (DN) key,
enter the number to be dialed.
2. Press the Line (DN) key to dial the
number.
(Line)
3. Lift the handset when the called party
answers.
To edit a Predial number:
32
1. Without selecting the Line (DN) key,
enter the number to be dialed.
2. Choose one of the following:
— To erase all numbers, press the
Clear key. Re-enter numbers to be
dialed.
— To change numbers one-at-a-time,
press the Delete key to backspace.
Re-enter a new number.
(Line)
Make a call
3. Press the Line (DN) key to dial the
number.
33
Make a call
Activate Ring Again
Use the Ring Again feature if you receive a busy tone or if there is no
answer. Your IP Phone rings when the person you called becomes
available. Ring Again automatically redials the number.
To activate Ring Again:
1. Dial a number and receive a busy tone
or no answer.
2. Choose one of the following:
—Press the Ring Again key.
or
— Enter the Ring Again Activate FFC.
To call a Ring Again party when you receive notification:
1. After receiving the notification tone,
lift the handset.
34
2. Press the Ring Again key to
automatically dial the number.
Make a call
To deactivate Ring Again before notification:
Choose one of the following:
— Before hearing the notification tone,
press the Ring Again key a second
time.
or
— Enter the Ring Again Deactivate
FFC.
Redial last number called
Use the Last Number Redial feature to automatically redial the last dialed
number.
To use Last Number Redial:
Choose one of the following:
(Line)
or
(Line) (Line)
1. To redial using the handset
— Lift the handset.
— Press the Line (DN) key.
2. Without lifting the handset, press the
Line (DN) key twice (the last number
dialed is automatically redialed).
35
Make a call
Use Speed Call
Use the Speed Call feature to place internal and external calls by dialing a
one-, two-, or three-digit code.
To create a Speed Call number:
1. Press the Speed Call Controller key.
The triangular icon flashes, indicating
programming mode.
2. At the prompt:
— Enter a one-, two-, or three-digit
code (0-999).
— If required, enter the access code
(for example, “9”).
— Enter the telephone number
(internal, external, or long-distance
number).
To make a Speed Call:
36
3. Press the Speed Call Controller key
again to save the code and number.
The flashing icons turns off.
1. Lift the handset.
2. Press the Speed Call Controller key.
Make a call
3. Dial the Speed Call code to
automatically dial the number.
Make a System Speed Call
Use the System Speed Call feature to dial Speed Call codes that override
dialing restrictions placed on your telephone.
To make a System Speed Call:
1. Lift the handset.
2. Choose one of the following:
or
— Press the System Speed Call key.
— Press the System Speed Call
Controller (SScCtl) key.
3. Dial the Speed Call code to
automatically dial the number.
37
Answer a call
Answer a call
Each incoming call causes the telephone to ring and the
Message Indicator lamp to flash.
To answer a call:
Lift the handset.
Note: Do not use the Line (DN) key to answer a call.
38
While on an active call
While on an active call
This section describes features available during an active call.
Place a call on hold
Use the Hold feature when talking on one line and another call arrives on
a second line. Retain the original call by putting it on hold and then
answer the second call.
To place a call on hold:
Press the Hold key.
(Hold)
To retrieve a call on hold:
Press the Line (DN) key.
(Line)
Transfer a call
Use the Transfer feature to redirect a call to the appropriate person.
To use the Transfer feature to direct a call to a third party:
1. Press the Transfer key. The other party
is on hold and a dial tone sounds.
39
While on an active call
2. Dial the DN number to which the call is
transferred.
To return to the original call, if the transfer is incomplete:
(Line)
3. When that number rings or a person
answers, press the Transfer key to
connect the calling party.
If the person called is not available,
press the Line (DN) key to reconnect to
the original call.
Use Timed Reminder Recall
Use the Timed Reminder Recall feature to receive a reminder tone when
a transferred call is not answered.
To activate Timed Reminder Recall:
1. Press the Transfer key. The call is put
on hold.
40
2. Dial the number to which the call is being
transferred.
3. Choose one of the following to start the
recall timer:
— Press the Transfer key again.
While on an active call
or — Replace the handset before the
extension answers.
Note: If the transfer is complete, the
recall timer stops.
If the transferred call is not answered, your telephone rings:
1. Lift the handset to reconnect to the
original caller.
2. Choose one of the following:
— Press the Transfer key and repeat
the transfer (to a different DN).
— If the transfer is picked up while you
are on the line, press the Goodbye
(Goodbye)
key to complete the transfer.
41
While on an active call
Use Call Park
Use the Call Park feature to hold temporarily (parked) and retrieve a call
from any telephone. Using Call Park does not tie up a line and, when
configured network-wide, can be used across networks. A System Park
Extension can be set to automatically park most calls.
To park a call on the System Park DN or your own DN:
During an active call, press the Park key
twice.
Note: By default, the call is parked on
your DN unless a System Park is
enabled to automatically park calls on
the system.
To park a call on a DN other than the System Park DN or your
own DN:
42
1. Press the Park key.
2. Dial the DN where you want to park the
call.
3. Press the Park key.
To retrieve a parked call:
While on an active call
1. Lift the handset.
2. Press the Park key.
3. Dial the DN where you parked the call.
Note: If a parked call is not retrieved
within a specified time period, it rings
back to your telephone or the attendant.
43
While on an active call
Record a Calling Party Number
Use the Calling Party Number feature to record a caller’s number, or to
charge a call to an account number, during an established call.
To record a caller’s number for accounting purposes:
1. Press the Call Party key. The caller is
placed on hold.
2. Dial a charge account number or the
caller’s number.
Note: For information on using the
Charge key, see “Charge a call or
charge a forced call” on page 58.
3. Press the Call Party key to return to the
call.
44
While on an active call
Trace a Malicious call
Use the Malicious Call Trace feature to trace nuisance calls within your
system.
Note: This is not a default feature. Contact your system administrator
to configure this feature on your telephone.
To activate Call Trace:
or 1. Press the Transfer key or the
Conference key.
2. Dial the SPRE code followed by 83 or
enter the Call Trace FFC to
automatically reconnect.
Note: Contact your system administrator
for the Call Trace feature SPRE code.
45
While away from your desk
While away from your desk
This section describes features that are used when you are away from
your desk.
Use Call Forward
Use the Call Forward feature to direct incoming calls to ring on another
line (DN). If the telephone is in the process of ringing, that call cannot be
forwarded.
To forward your calls or change the forward number:
1. Press the Forward key.
2. Dial the DN where you want to forward
your calls.
To deactivate Call Forward:
46
3. Press the Forward key.
Press the Forward key.
While away from your desk
To reinstate Call Forward to the same number:
Press the Forward key twice.
Use Internal Call Forward
Use Internal Call Forward to accept only calls originating at internal DNs
to ring at another DN. Calls originating outside your telephone system still
ring at your telephone. Current incoming calls cannot be forwarded.
To activate Internal Call Forward:
1. Lift the handset and enter the Internal
Call Forward Activate FFC.
2. Dial the DN to which your internal calls
will be forwarded.
3. Hang-up.
To deactivate Internal Call Forward:
Lift the handset and enter the Internal
Call Forward Deactivate FFC.
47
While away from your desk
Use Remote Call Forward
Use the Remote Call Forward feature to forward calls (from any
telephone other than your own) to any telephone.
To activate Remote Call Forward:
1. Lift the handset.
2. If calling from a telephone outside the
system, dial your direct system access
number and wait for dial tone.
3. Dial the Remote Call Forward Activate
FFC to activate the feature.
4. Dial your Station Control Password. A
dial tone sounds.
48
5. Choose one of the following:
— Dial your DN.
— To forward calls to the previous
call forward telephone number,
press the # key. (Do not perform
steps 6 and 7).
6. Dial the number to which calls are being
forwarded. If calls are forwarded to an
invalid number, a fast busy signal
sounds.
7. Press the # key.
To deactivate Remote Call Forward:
1. Lift the handset.
2. If calling from a telephone outside the
system, dial the direct system access
number and wait for the dial tone.
3. Dial the Remote Call Forward
Deactivate FFC.
4. Dial your Station Control Password.
While away from your desk
5. After hearing the dial tone, dial your DN.
6. Press the # key.
49
While away from your desk
Secure your telephone
The Electronic Lock feature is controlled using your Station Control
Password. To change your Station Control Password, please refer to
“Security features” on page 14.
To lock your telephone:
1. Lift the handset.
2. Dial the Electronic Lock Activate FFC.
3. Dial your Station Control Password.
4. Choose one of the following:
(Goodbye)
To unlock your telephone:
50
— If dialing locally, press the Goodbye
key.
— If dialing the FFC remotely, dial your
DN.
1. Lift the handset.
2. Dial the Electronic Lock Deactivate
FFC.
(Goodbye)
While away from your desk
3. Dial your Station Control Password.
4. Choose one of the following:
— If dialing locally, press the Goodbye
key.
— If dialing the FFC remotely, dial your
DN.
51
Talk with more than one person
Talk with more than one person
This section describes features that enable conversations between more
than two people.
Set up a conference call
Use the Conference feature to set up a conference call for three or six
people, including yourself. The number of people the Conference feature
supports depends on your telephone configuration.
To set up a conference call:
1. While on a call, press the Conference
key to place the party on hold. You
receive dial tone.
2. Dial the number of the person you want
to add to the conference call. You can
talk privately to the person you are
adding at this time.
52
3. Press the Conference key a second
time to conference all parties together.
Talk with more than one person
If the person you attempt to add to the conference is unavailable:
1. Press the Goodbye key.
(Goodbye)
2. Press the Line (DN) key to return to your
original call
.
(Line)
53
Talk with more than one person
Use Group Call
Use the Group Call feature to automatically call members of a predefined
group, one at a time, until they all answer.
To call group members:
1. Lift the handset.
2. Enter the Group Call FFC.
— The feature automatically calls all
group members.
— The telephone numbers of the group
members display as they answer.
— When a person in your group is on a
conference call or another group
call, they are not connected to your
group call.
— After everyone in the group has
answered, only the person who
made the group call can put the call
on hold.
To answer a Group Call:
Lift the handset.
Note: When you answer a Group Call, three 10-second tones notify
you that there is a group call on your extension.
54
To end a Group Call:
(Goodbye)
Talk with more than one person
Press the Goodbye key.
Note: When the person who made the
group call disconnects, the call
terminates for all members of the group.
However, the members of the Group Call
can disconnect from the call and not
affect other members on the call.
55
Work without interruption
Work without interruption
This section describes features that provide uninterrupted work time.
Use Make Set Busy
Use the Make Set Busy feature to make your telephone appear busy to all
callers.
To activate Make Set Busy:
1. Lift the handset.
2. Enter the Make Set Busy Activate FFC.
To deactivate Make Set Busy:
1. Lift the handset.
2. Enter the Make Set Busy Deactivate
56
FFC.
Additional call features
Additional call features
Contact your system administrator to determine if the following call
features are available on your telephone.
Use Call Page Connect to make an announcement
Use the Call Page Connect feature to make an announcement over a
paging system.
To use Call Page:
1. Lift the handset.
2. Dial the Page Trunk Access Code to
complete the connection to the page
system.
(Goodbye)
3. Make your announcement.
4. Press the Goodbye key
.
57
Additional call features
Charge a call or charge a forced call
Use the Call Charge feature to charge a call to a specific account. The
Forced Charge feature charges long-distance calls from a telephone
restricted to local calls.
To charge a local or long-distance call to an account before you dial:
1. Lift the handset.
2. Press the Charge key or dial the
Call Detail Recording FFC.
3. Dial the charge account number.
4. When the dial tone sounds, dial the
To charge a call in progress:
1. Choose one of the following:
or
2. Press the Charge key or dial the Call
58
number.
— Press the Transfer key.
— Press the Conference key.
Detail Recording FFC.
Additional call features
3. Dial the charge account number.
4. Press the Line (DN) key to return to the
call.
(Line)
To charge a call to an account when you transfer a call:
1. Press the Transfer key. The call is
placed on hold.
2. Dial the Call Detail Recording FFC.
3. Dial the charge account number.
4. After the dial tone, dial the number to
where the call is to be transferred.
5. Press the Transfer key when you hear
the telephone ring.
Note: You can talk privately to the
person at the transfer number before you
press the Transfer key.
59
Additional call features
To charge a call to an account when you add someone to a
conference call:
1. Press the Conference key. The call is
placed on hold.
2. Dial the Call Detail Recording FFC.
3. Dial the charge account number.
4. Dial the number of the person you want
to add to the conference.
5. Press the Conference key.
60
Additional call features
Use Enhanced Override
Use the Enhanced Override feature to override an active call after you
attempt a Forced Camp-on. Use Enhanced Override to make a simple
call or a consultation call, such as placing a call on hold and calling
another party.
To use Enhanced Override:
You receive a busy signal after dialing a
telephone number:
1. Enter the Override FFC to initiate a
Forced Camp-on.
— If either person on the call
disconnects at this time, you
receive an overflow (fast busy/
engaged) signal.
2. Enter the Override FFC again.
— The other two persons on the call
To disconnect Enhanced Override:
Press the Goodbye key.
(Goodbye)
receive an override tone and a
conference call is established
between the three of you. If anyone
disconnects, the other two persons
remain connected.
61
Additional call features
Use Forced Camp-on
Use the Forced Camp-on feature to automatically ring another telephone
(internal or external) immediately after that telephone disconnects from its
current call.
To use Forced Camp-on:
You receive a busy signal after dialing a
telephone number.
1. Enter the Override FFC to initiate a
Forced Camp-on.
Note: The person you called receives a
tone. You receive a ring/ringback signal
or a busy/engaged signal, depending on
the options chosen. You are now
camped-on to the number you dialed.
2. Hang–up the telephone.
3. When the person you called finishes
their call, your telephone automatically
dials the number. Both telephones ring.
To answer a call camped-on to your extension:
When the telephone rings, lift the
handset.
Note: You can program your telephone
for either Camp-on or Call Waiting, but
not both.
62
Additional call features
Override a busy signal
Use the Override feature to override a busy signal and interrupt another
call.
To override a busy/engaged signal:
You dial a telephone number and receive a
busy signal.
Enter the Override FFC.
The people in the targeted call receive a tone
for approximately one second. After the
Override feature joins you to their call, a
short tone repeats every 16 seconds.
To end the connection:
Press the Goodbye key.
(Goodbye)
Use Privacy Release
Use the Privacy Release feature to enable one or more people who share
your DN to join a call.
To use Privacy Release on an established call:
Press the Privacy Release key during a call.
A person joins the call by pressing the
shared number (DN) key on their telephone
(Multiple Appearance DN feature).
63
Additional call features
Use Radio Page
Use the Radio Page feature to page a person and stay on the line until
they answer. The paged person answers the call after entering a special
Page Meet–me code from any telephone.
To use Automatic Preselection (Meet–me page):
1. Lift the handset.
2. Dial the Radio Paging Access FFC.
The paging tone sounds (two beeps
followed by a dial tone).
3. Dial the number of the party you want to
page. After dialing, the ringback tone
sounds.
Note: The paged person can use any
telephone to enter a Radio Paging
Answer FFC, plus their own DN
number.
64
(Goodbye)
4. If your call goes unanswered for a preset
time period and a 15-second high
pitched tone sounds followed by silence,
press the Goodbye key or replace the
handset.
Additional call features
To use Automatic Post selection:
The called party is either busy on the telephone or away from the desk.
To page the called party, there is no need to redial the number of the
called party.
1. Press the Radio Page key. A special
dial tone sounds.
2. Dial the Radio Paging Access FFC.
The ringback tone sounds.
Note: The paged person can use any
telephone to enter a Radio Paging
Answer FFC, plus their own DN
number.
3. If your call goes unanswered for a preset
time period and a 15-second high-
(Goodbye)
pitched tone sounds followed by silence,
press the Goodbye key or replace the
handset.
To answer a Radio Page:
If you carry a Radio Pager, a page indicates that someone dialed your
line (DN). If the Radio Page system is set up to function in Meet–me
mode, you can answer the page call from any telephone.
1. Lift the handset.
2. Dial the Radio Page Answer FFC. The
paging tone sounds.
65
Additional call features
3. Dial your own DN to connect to the
paging caller. If the caller has hung up,
a steady, high-pitched (Number
Unavailable) tone sounds.
66
Additional features
Additional features
Virtual Office
When you are away from your office telephone, use the Virtual Office
feature to transfer calls and all of your telephone's features to a remote
telephone.
Note 1: Consult your system administrator to verify if the Virtual
Office feature is available for your use.
Note 2: When designated as the office telephone, the IP Phone 2001
can be activated for Virtual Office by the IP Phone 2002, IP Phone
2004, IP Softphone 2050, or another IP Phone 2001.
Note 3: When used as the remote telephone, the IP Phone 2001 can
activate only an IP Phone 2001 for Virtual Office.
Virtual Office login
To activate Virtual Office on your office telephone from your
remote telephone:
1. Press the Services key.
2. Press the Navigation keys to scroll and
highlight Virtual Office Login.
3. Press the Select key.
67
Additional features
4. Enter your User ID (for example, your
DN including the access code) at the
prompt.
Note: This must be an ESN number.
5. Press the Select key.
6. At the prompt, enter the home Station
Control Password (SCPW).
Note 1: If the User ID is not found
locally, the message “Locating Remote
Server” displays.
Note 2: After three failed login attempts,
wait one hour before attempting to log in
again.
A successful login transfers all the
features, time, date, and tones to your
remote telephone from your office
telephone.
68
Additional features
Virtual Office on your remote telephone
Figures 4 to 7 illustrate IP Phones logged on to an IP Phone 2001 using
Virtual Office.
Figure 4: Logged on to an IP Phone 2001 using an
IP Phone 2001
Figure 5: Logged on to an IP Phone 2001 using an
IP Phone 2002
69
Additional features
Figure 6: Logged on to an IP Phone 2001 using an
IP Phone 2004
Figure 7: Logged on to an IP Phone 2001 using an
IP Softphone 2050
On the displays of IP Phone 2002 and 2004, and IP Softphone 2050, the
feature keys remain empty (except for the appearance of your DN) as
your IP Phone 2001 does not support feature keys.
A User information line appears on all displays listing the number of your
office telephone.
70
Virtual office on your office telephone
When activated for Virtual Office by a
remote telephone, your office telephone
is logged out and is no longer
operational.
A Logged Out message displays on your
telephone alerting you that your office
telephone is being used for
Virtual Office.
Additional features
71
Additional features
To regain operation of a telephone being used for Virtual Office:
Choose one of the following:
1. To completely disconnect your office
telephone from the remote telephone:
a. Press the Home key.
b. Enter your User ID and password
(this logs the office telephone back
on to your office network).
2. To use your office telephone as the
remote telephone for Virtual Office,
press the Virtual key to log in to another
IP Phone.
Virtual Office logout
To log out from a remote telephone:
1. Press the Services key.
(Services)
2. Press the Navigation keys to scroll and
highlight Virtual Office Logout.
72
3. Press the Select key.
Additional features
Troubleshoot Virtual Office
When you use Virtual Office, error messages may display on-screen. The
following table lists error messages and actions to correct the causes.
Table 1: Troubleshoot Virtual Office (Part 1 of 3)
Displayed Message Probable Cause Action
Busy, try again Remote IP Phone is
active (not idle).
ACD IP Phone is
logged in.
Make-Set-Busy is
inactive on ACD IP
Phone.
Invalid ID (1) Incorrect User ID
entered.
User ID is not in
Gatekeeper
database.
Invalid ID (2) Incorrect User ID
entered.
Invalid ID (3) Incorrect User ID
entered.
Wait for remote
telephone to become
idle and try again.
Log out of ACD IP
Phone before
initiating Virtual
Office from another
IP Phone.
Set Make-Set-Busy
active on ACD IP
Phone.
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
Enter correct User ID.
User ID in
Gatekeeper database
points to originating
Call Server.
Notify system
administrator.
73
Additional features
Table 1: Troubleshoot Virtual Office (Part 2 of 3)
Displayed Message Probable Cause Action
Locked from Login Three failed attempts
to enter the correct
Station Control
Password.
Permission Denied
(1)
Remote telephone
has no Station
Control Password.
Permission Denied
(3)
Incorrect User ID
entered.
Remote telephone
has no Station
Control Password.
Permission Denied
(4)
Incorrect User ID
entered.
Attempt to log in to a
remote IP Phone
2002, IP Phone 2004,
or IP Softphone 2050
from an
IP Phone 2001
(some restrictions
apply).
Wait one hour for the
lock to clear
automatically, or
notify system
administrator to clear
lock.
Notify system
administrator.
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
Go to an IP Phone
2002, IP Phone 2004,
or IP Softphone 2050
and try to log in
again, or consult your
system administrator.
Permission Denied
(5)
74
Incorrect User ID
entered.
Remote telephone
does not have VOUA
Class of Service.
Enter correct User ID.
Notify system
administrator.
Additional features
Table 1: Troubleshoot Virtual Office (Part 3 of 3)
Displayed Message Probable Cause Action
Permission Denied
(6)
Server Unreachable
(1)
Server Unreachable
(2)
Incorrect User ID
Enter correct User ID.
entered.
Incorrect Station
Control Password
entered.
Select Retry, and try
again with the correct
Station Control
Password.
Network problem. Notify system
administrator if
problem persists.
Network problem. Notify system
administrator if
problem persists.
75
Additional features
Media Gateway 1000B
The Media Gateway 1000B (MG 1000B) telephone can operate in Normal
or Local mode.
Normal Mode
The telephone registers with the Main Office and receives telephone
services from the Main Office. At any time during Normal Mode, you can
check local mode functionality (make and receive calls) by enabling Local
Mode and returning to Normal Mode. After testing, you can return to
Normal Mode by using the Resume Normal Mode command or by
waiting for ten minutes.
Local Mode
If the WAN connection goes down, the telephone loses communication
with the Main Office TPS. It then registers with the MG 1000B and
receives telephone services from the branch office. When in Local Mode,
the telephone displays "LOCAL MODE".
Test Local Mode
Use Test Local Mode to check local mode functionality (make and receive
telephone calls). This is useful when provisioning has changed for an
IP Phone on an MG 1000B Controller.
1. Press the Services key.
(Services)
2. Press the Navigation keys to scroll and
highlight Test Local Mode.
76
3. Press the Select key (the telephone
resets and registers to the MG 1000B).
Additional features
Resume Normal Mode
Use the Resume Normal Mode command to return to Normal Mode after
testing survival functionality.
Note: If the Resume Normal Mode command is not performed after
testing, the telephone automatically returns to Normal Mode in ten
minutes.
1. Press the Services key to access the
(Services)
Services menu.
2. Using the Navigation keys, highlight
Resume Normal Mode.
3. Press the Select key (the telephone
registers back to the Main Office).
77
Additional features
Troubleshoot MG 1000B
When you use MG 1000B, error messages may display on–screen. The
following table lists error messages and actions to correct the causes.
Table 2: Troubleshoot MG 1000B
Display Message Probable Cause Action
Local Mode Test Local mode. Press the Services
key, and then select
Resume Normal
Mode.
Network problem. Contact system
administrator if
problem persists.
Local Mode
Invalid ID (1)
Local Mode
Invalid ID (2)
Gatekeeper unable to
find endpoint from
Branch User ID.
Branch User ID not
found in any
equipped Terminal
Number (TN).
Notify system
administrator.
Notify system
administrator.
78
Hospitality features
Hospitality features
Hospitality features are intended for hotel operations.
Set Automatic Wake-Up
Use the Automatic Wake-Up feature to receive a timed reminder call.
From your telephone, you can program the system to automatically place
a call to yourself at a predetermined time. When you answer the call,
recorded music plays for up to 30 seconds, followed by a prerecorded
announcement or the attendant.
To enter the time for an Automatic Wake-Up call:
1. Lift the handset.
2. Dial the Automatic Wake-Up Request
FFC.
(Goodbye)
3. Dial the Automatic Wake-Up time in a
24-hour time format (hhmm). A tone
sounds to confirm the time.
Note: In a 24-hour time format, 7:30
a.m. is entered as 0730; 9:45 p.m. is
entered as 2145.
4. Press the Goodbye key.
79
Hospitality features
To quit an Automatic Wake-Up call:
1. Lift the handset.
2. Dial the Automatic Wake-Up Quit FFC.
3. Press the Goodbye key.
(Goodbye)
To verify the time for the Automatic Wake-Up call:
1. Lift the handset.
2. Dial the Automatic Wake-Up Verify
FFC.
80
3. Dial the Automatic Wake-Up time in
a 24-hour time format (hhmm). If your
query matches the preset time, a
confirmation tone sounds.
Note: In a 24-hour time format, 7:30
a.m. is entered as 0730; 9:45 p.m. is
entered as 2145.
4. Press the Goodbye key.
(Goodbye)
Flexible Feature Codes (FFCs)
Flexible Feature Codes (FFCs)
Use this table to keep track of the FFCs assigned by your system
administrator.
FFC Feature FFC Feature
Automatic Wake-Up
Activate
Automatic Wake-Up
Deactivate
Automatic Wake-Up Verify Remote Call Forward
Call Detail Recording
Charge Account
Electronic Lock Activate Radio Paging Access
Electronic Lock Deactivate Radio Paging Answer
Group Call Station Control Password
Internal Call Forward
Activate
Internal Call Forward
Deactivate
Malicious Call Trace
Pickup Ringing Number
Activate
Remote Call Forward
Deactivate
Change
Virtual Office Terminal
Log On
Virtual Office Terminal
Log Off
81
Flexible Feature Codes (FFCs)
82
Terms you should know
Terms you should know
Attendant
A telephone operator in your organization.
Calling Party Name Display
Information appearing on the LCD display screen such as the
caller’s name and telephone number. The system must have
CPND enabled.
Category 5 (Cat5)
Balanced 100 Ohm cable and associated connecting hardware
whose transmission characteristics are specified up to 100 MHz.
It is used by 10BaseT, 100BaseT4, and 100BaseTX installations.
The cable normally has four pairs of copper wire. Category 5 is
the most popular cable used in new installations today.
Communication Server 1000
Your office communication system.
Date/time display
The current date and time when the telephone is in an idle state.
Directory Number (DN)
A number consisting of one to seven digits for a telephone. Also
known as an extension number.
Fastbusy
A signal given to indicate that all outgoing lines are busy or an
error condition exists (for example, a misdialed number).
Feature display
An area that shows status information about the feature in use. It
also displays the name and status of the active session.
83
Terms you should know
Fixed key
The hard-labeled keys on your telephone.
Flexible Feature Codes (FFCs)
Specialized codes entered using the dial pad that enable features
(for example, Ring Again).
Goodbye key
A fixed key used to end an active call.
Indicator
An LCD or an LED that indicates the status of a feature by the
flash, wink, steady on, or off.
Information display
Any display of call activity, lists, prompts, and status of calls. On
the IP Phone 2001 this information area is a one-line by 24characters. If the text message exceeds this area, a scroll arrow
icon indicates that you must use the scroll keys to view the
remaining text.
Information line
A one-line by 24-character area which displays date and time or
application information.
Interrupted dial tone
A broken or pulsed dial tone, heard when you access some
features on your telephone.
Message (Inbox)
A fixed key on the IP Phone 2001 that connects to your voice
messaging system when the key is pressed.
84
Message waiting indicator/Incoming call indicator
An LCD or an LED that indicates the status of a feature by the
flash, wink, steady on, or off.
Navigation keys
Keys used to scroll through menus and lists appearing on the
LCD display screen.
Off-hook
Any line selected to make a call or receive an incoming call.
The term off-hook is applied whether (a) the end-user lifts up the
handset, (b) the end-user presses a line key, (c) the call is
automatically answered at the set, or (d) a line is automatically
selected for an outgoing call.
Paging tone
A special tone heard when using the Radio Paging feature. You
hear two beeps followed by dial tone.
Terms you should know
Ringback/ring tone
A sound indicating that a call you have made is ringing at its
destination.
Services key
A fixed key used to access options such as Telephone Options,
Password Admin, Virtual Office Login, Virtual Office Logout, Test
Local Mode, and Resume Normal Mode.
Shared Directory Number
A DN (extension) that is shared by two or more persons.
Special Prefix code (SPRE)
Special codes entered using the dial pad, followed by a two-digit
access code, that enable features (for example, Call Forward All
Calls requires entry of SPRE code + 74).
85
Terms you should know
Soft keys (self-labeled)
A set of keys programmed by your system administrator. These
four keys located directly below the display area have four
programmable layers. These keys are also used to configure
parameters in the Telephone Option menu.
Special dial tone
The three consecutive tones followed by dial tone that you hear
when accessing telephone features.
Station Control Password (SCPW)
Enables security features on your phone to prevent others from
making calls from your telephone and to prevent access to
protected features (for example, Remote Call Forward).
Status Messages
A message displayed to inform the user of important information.
A right arrow appears if more than one Status Message is
present. Examples of Status Messages include: Message
Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring
Again active, and Ringer is OFF.
System or Switch
Your office communication system.
Switchhook
A button that the handset presses down, disconnecting your call
when you replace the handset. The handset (when lifted)
releases the switchhook and you either answer an incoming call
or you receive a dial tone to make a call.
User Interface
Screen displays that interact with the end-user as a result of an
action or event.
86
Volume control bar
A rocker bar you press to increase or decrease the volume of the
ringer, handset, headset, and the speaker.
Terms you should know
87
Terms you should know
88
Index
Index
A
About the IP Phone 2001 9
Answer a call 38
Attendant 83
Automatic Wake-Up 79
B
Basic features 9
C
Call features and Flexible Feature
Codes 14
Call Forward 46
Call Page 57
Call Page Connect 57
Call Park 42
Call party information 83
Calling Party Number 44
Charge a call or charge a forced
call 58
Conference call 52
Contrast adjustment 24
D
Date/time display 83
Date/Time format 26
Direct system access 49
Directory Number 83
DN 83
E
Electronic Lock 50
Enhanced Override 61
F
Fastbusy 83
Feature display 83
Fixed key 84
Flexible Feature Code (FFC) 47,
48, 49, 54, 61, 84
Flexible Feature Codes (FFCs) 81
Forced Camp-on 62
Forward key 46
G
Goodbye key 11, 84
Group Call 54
H
Hold 39
Hold key 11
Hospitality features 79
I
Indicator status 84, 85
Information display 84
Information line 84
Internal Call Forward 47
Interrupted dial tone 84
L
Language selection 25
Last Number Redial 35
Line key 10
89
Index
Local DialPad Tone 27
M
Make Set Busy 56
Malicious call trace 45
Media Gateway 1000B 76
Meet-me page 64
Message key 11, 84
Message waiting indicator 12, 85
N
Navigation keys 11, 85
O
Off-hook 85
Off-hook dialing 30
On-hook dialing 30
Override 61
Override a busy signal 63
P
Page Meet-me code 64
Paging tone 85
Predial feature 32
Privacy Release 63
S
Secure your telephone 50
Services key 11, 85
Services menu 18
Set information 29
Shared Directory Numbers 85
Soft keys (self-labeled) 12, 86
Special dial tone 86
Special Prefix code (SPRE) 85
Speed Call 36
Speed Call, System 37
Station Control Password 49
Station Control Password (SCPW)
86
Status Messages 86
Switchhook 86
System or Switch 86
System Speed Call 37
T
Telephone controls 10
Telephone display 13
Test Local Mode 76
Timed Reminder Recall 40
Transfer a call 39
R
Radio Page 64
Record a Calling Party Number 44
Remote Call Forward 48
Resume Normal Mode 77
Ring Again 34
Ring type 28
Ringback/ring tone 62, 85
90
U
User Interface 86
V
Virtual Office 67
Virtual Office login 67
Virtual Office logout 72
Virtual Office on your office tele-
phone 71
Virtual Office on your remote telephone 69
Volume adjustment 20
Volume control bar 10
Index
91
Index
92
Nortel Networks Communication Server 1000
IP Phone 2001
User Guide
Copyright © 2004 Nortel Networks
All Rights Reserved
Information is subject to change without notice. Nortel Networks reserves
the right to make changes in design or components as progress in
engineering and manufacturing may warrant.
SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
Document Release: Standard 2.00
Date: September 2004
Produced in Canada
Internet address
http://www.nortelnetworks.com
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