Nortel Networks 2001 User Manual

Title page

Nortel Networks Communication Server 1000

IP Phone 2001

User Guide

Revision history

September 2004

Standard 2.00. This document is up-issued to support Nortel Networks Communication Server 1000 Release 4.0.

June 2004

Standard 1.00. This document is issued to support Nortel Networks Communication Server 1000 Release 4.0.

Revision history

About the IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 14

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connect the IP Phone 2001 components . . . . . . . . . . . . . . 16

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Configure options on the IP Phone 2001 . . . . . . . . . . . . . . 18

Use the Telephone Option menu . . . . . . . . . . . . . . . . . . . . . . 19

Adjust volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Contents

Adjust display screen contrast . . . . . . . . . . . . . . . . . . . . . . . . 24

Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Select Date/Time format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Select Local DialPad Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Select Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

View set information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Use Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Use On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Use Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Activate Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Redial last number called . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Use Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Contents

Make a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Place a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Use Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Record a Calling Party Number . . . . . . . . . . . . . . . . . . . . . . . 44

Trace a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 46

Use Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Use Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Secure your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Talk with more than one person . . . . . . . . . . . . . . . . . . . . . 52

Set up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Work without interruption . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Use Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Use Call Page Connect to make an announcement . . . . . . . . 57

Charge a call or charge a forced call . . . . . . . . . . . . . . . . . . . 58

Use Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Use Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Override a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Use Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Contents

Use Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Virtual Office login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Virtual Office on your remote telephone . . . . . . . . . . . . . . 69

Virtual office on your office telephone . . . . . . . . . . . . . . . 71

Virtual Office logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Set Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . . 81

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Contents

About the IP Phone 2001

The IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use.

Note 2: In this guide, soft key labels display directly above the soft key.

Basic features

The IP Phone 2001 supports the following features:

• four soft keys (self-labeled) providing access to a maximum of ten features

Note: Your IP Phone 2001 may not be configured to support soft key functionality. Consult your system administrator.

• multi-field LCD display screen

• speaker for on-hook dialing or on-hook listening

• volume control bar for adjusting ringer, speaker, and handset volume

• two specialized fixed keys:

— Services

— Message (Inbox)

• three call processing fixed keys:

—Line

—Hold

— Goodbye

• automatic network configuration

About the IP Phone 2001

Figure 1 illustrates the IP Phone 2001.

Figure 1: IP Phone 2001

Telephone controls

Note: Your IP Phone 2001 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Goodbye).

Use the Volume control bar to adjust the volume of the ringer, handset, and speaker. Press the right side of the rocker bar to increase volume; press the left side to decrease volume.

Use the Line (DN) key to access the single line and activate on-hook dialing. No status

(Line)

icon or LED is provided.

(Goodbye)

(Hold)

(Msg/Inbox)

(Services)

About the IP Phone 2001

Use the Goodbye key to terminate an active call.

Press the Hold key to put an active call on hold. Press the Line (DN) key to return to the caller on hold.

Press the Message (Inbox) key to access your voice mailbox.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen.

Press the Services key and use the

Navigation keys to access the following

items:

• Telephone Options:

— Volume adjustment

— Contrast adjustment

— Language

— Date/Time

— Local DialPad Tone

— Set Information

— Ring type

• Password Admin:

— Station Control Password

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

About the IP Phone 2001

Note 1: Press the Services key to exit from any menu or menu item.

Note 2: The Password Admin menu may not be available on your IP Phone 2001. Consult your system administrator.

Soft keys (self-labeled) are located below the LCD screen display. The LCD screen display above the key changes, based on the active feature.

Note: When a triangle appears before a key label, the feature is active.

When a message has been left for the user, the Message waiting indicator flashes. Also, this indicator flashes when the set ringer is ON.

About the IP Phone 2001

Telephone display

The IP Phone 2001 has two display areas:

• The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, and set information.

• The lower display area provides soft key label information.

Figure 2 shows the idle LCD screen display.

Figure 2: IP Phone 2001 LCD screen display

About the IP Phone 2001

Call features and Flexible Feature Codes

System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone.

Call features and FFCs must be assigned to your telephone and supported by system software.

Security features

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your telephone.

• Password-protected telephone features (for example, Remote Call Forward).

Your initial SCPW is defined by your system administrator. Contact your system administrator for detailed information.

To change your SCPW:

(Services)

1. Press the Services key.

2. Press the Navigation keys to scroll and highlight Password Admin.

3. Press the Select key.

About the IP Phone 2001

4. Use the keypad to enter your password at the prompt.

5. Press the Navigation keys to scroll and highlight New Password.

6. Press the Select key.

7. Use the keypad to enter the new password.

8. Press the Select key to accept the new password.

Note: If you have been locked out of your IP Phone 2001, or have forgotten your SCPW, contact your system administrator.

Connect the IP Phone 2001 components

Before you begin

CAUTION

Damage to equipment

Do not plug the IP Phone 2001 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.

Steps

1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on the handset.

2. Connect one end of the CAT-5 line cable to the LAN Ethernet port located on the back of the telephone (identified with a LAN icon). Plug the other end of the CAT-5 line cable into the IP network.

3. Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN.

4. Thread the cord around the strain relief, retaining hook, and channel provided for a secure power connection.

5. Secure the telephone footstand to the telephone base.

Connect the IP Phone 2001 components

Figure 3: IP Phone 2001 connections

Configure options on the IP Phone 2001

The IP Phone 2001 Services menu lists the following submenus:

•The Telephone Option menu enables you or your system administrator to configure telephone preferences.

•The Password Admin menu enables you or your system administrator to change the Station Control Password.

•The Virtual Office Login and Test Local Mode (for Branch Office) menus are listed when an IP Phone 2001 Class of Service is set for Virtual Office and Branch Office. For more information, see page 67.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus may not be available on your IP Phone 2001. Consult

your system administrator.

The Telephone Option menu offers the following options:

Volume adjustment...

Contrast adjustment

Language...

Date/Time...

Note: When an option has a sublist, an ellipses (...) appears after the option.

Local DialPad Tone

Set Info

Ring type...

Configure options on the IP Phone 2001

Use the Telephone Option menu

To use the Telephone Option menu:

1. Press the Services key.

(Services)

2. Press the Navigation keys to scroll and highlight Telephone Option.

3. Press the Select key.

4. Press the Navigation keys to scroll and highlight an option (for example,

Language...).

5. Press the Select key. The display provides information required to adjust your selection.

6. Choose one of the following:

— Press the Select key to save

changes and return to the

Telephone Option menu.

— Press the Cancel key to keep

existing settings.

Configure options on the IP Phone 2001

Adjust volume

To adjust the volume, press the Services key and select Volume

adjustment... from the Telephone Option menu. Choose one of the

following:

• Ringer

• Handset

• On-hook dialing/listen

• Buzzer

To adjust Ringer volume:

1. Press the Navigation keys to scroll and highlight Ringer.

2. Press the Select key.

3. To increase or decrease the Ringer volume, choose one of the following:

— Press the Lower/Higher soft keys.

— Press the Navigation keys.

Configure options on the IP Phone 2001

4. Choose one of the following:

— Press the Select key to save the

— Press the Cancel key to keep

To adjust Handset listen volume:

1. Press the Navigation keys to scroll and highlight Handset listen.

2. Press the Select key.

volume level and return to the

Telephone Option menu.

existing settings.

3. To increase or decrease the Handset listen volume, choose one of the following:

— Press the Lower/Higher soft keys.

— Press the Navigation keys.

4. Choose one of the following:

— Press the Select key to save the

volume level and return to the

Telephone Option menu.

— Press the Cancel key to keep the

existing settings.

Configure options on the IP Phone 2001

To adjust On-hook dialing/listen volume:

1. Press the Navigation keys to scroll and highlight On-hook dialing/listen.

2. Press the Select key.

3. To increase or decrease the On-hook

dialing/listen volume, choose one of the

following:

— Press the Lower/Higher soft keys.

— Press the Navigation keys.

4. Choose one of the following:

— Press the Select key to save the

volume level and return to the

Telephone Option menu.

— Press the Cancel key to keep the

existing settings.

To adjust the Buzzer volume:

1. Press the Navigation keys to scroll and

2. Press the Select key.

3. To increase or decrease the buzzer

Configure options on the IP Phone 2001

highlight Buzzer.

volume, choose one of the following:

— Press the Lower/Higher soft keys.

— Press the Navigation keys.

4. Choose one of the following:

— Press the Select key to save the

volume level and return to the

Telephone Option menu.

— Press the Cancel key to keep

existing settings.

Configure options on the IP Phone 2001

Adjust display screen contrast

To adjust the LCD display screen contrast, press the Services key and select Contrast adjustment from the Telephone Option menu.

To adjust display screen contrast:

1. To increase or decrease the display

contrast level, choose one of the following:

— Press the Lower/Higher soft keys.

— Press the Navigation keys.

2. Choose one of the following:

— Press the Select key to save the

contrast level and return to the

Telephone Option menu.

— Press the Cancel key to keep

existing settings.

Configure options on the IP Phone 2001

Select a language

The display is available in multiple languages. To choose a language, press the Services key and select Language… from the Telephone

Option menu.

To select a language:

1. Press the Navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

Deutsche

2. Choose one of the following:

— Press the Select key to save the

language and return to the

Telephone Option menu.

— Press the Cancel key to keep

existing settings.

Configure options on the IP Phone 2001

Select Date/Time format

There are several Date/Time formats. Formats are based on the 12-hour clock and the 24-hour clock.To select a date/time format, press the

Services key and select Date/Time… from the Telephone Option menu.

To select a date/time format:

1. Press the Navigation keys to scroll and highlight the desired format. Sample formats appear in the upper right–side of the display area.

2. Choose one of the following:

— Press the Select key to save the

format and return to the

Telephone Option menu.

— Press the Cancel key to keep

existing settings.

Configure options on the IP Phone 2001

Select Local DialPad Tone

The Local DialPad Tone option enables a pressed telephone dial key to produce Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. To choose a local dialpad tone, press the Services key and select

Local DialPad Tone from the Telephone Option menu.

To select Local DialPad Tone:

1. Press the Navigation keys to scroll and highlight one of the following dialpad tones:

— None to disable all tones.

— Short Click to enable a single tone

for all keys.

— DTMF to turn on a separate DTMF

tone for each key.

2. Choose one of the following:

— Press the Select key to save the

tone selection and return to the

Telephone Option menu.

— Press the Cancel key to keep

existing settings.

Configure options on the IP Phone 2001

Select Ring type

The Ring type option sets the telephone’s ring tone. To choose a ring type, press the Services key and select Ring type… from the Telephone

Option menu.

To choose a ring type:

1. Press the Navigation keys to scroll and highlight one of the ring types.

Ring type 3

2. Press the Play key to sample the ring tone.

3. Choose one of the following:

—Press the Select key to save the ring

type and return to the Telephone

Option menu.

— Press the Stop key and use the

Navigation keys to select a different

ring type.

— Press the Cancel key to keep

existing settings.

Configure options on the IP Phone 2001

View set information

The set information option displays the following set-specific information:

• IP address

• Hardware ID of the IP Phone

• Current firmware version

To view set information, press the Services key and select Set Info from the Telephone Option menu.

To view set information:

1. Press the Navigation keys to scroll through the list containing set information.

2. Press the Cancel key to return to the

Telephone Option menu.

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