Nortel Networks 150 User Manual
Part No. P0919416 03
Return
to Menu
CallPilot 150
Telephone Administration
Guide
2
CallPilot 150 Telephone
Administration Guide
Copyright © 2002 Nortel Networks
All rights reserved. 2002.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applica tions of an y pr oduc ts specif ied in th is document. Th e informatio n in
this document is proprietary to Nortel Networks NA Inc.
The software described in this document is furnished under a license agreemen t and may be used only in accordance wit h t he
terms of that license. The software license agreement is included in this document.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
All other trademarks and registered trademark s are t he property of their respective owners.
P0919416 03
Contents
Chapter 1
Getting started with CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CallPilot features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Custom Call Routing (CCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CallPilot options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Message Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Call Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 2
Using CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Who can use CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
System timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using CallPilot with a two line display telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Symbols and conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Contents 3
Chapter 3
CallPilot mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About installing mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
System Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
General Delivery Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Subscriber mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Guest mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Information mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Mailbox Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Class of Service values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Mailbox properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Restricting outdialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Initializing a mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CallPilot 150 Telephone Administration Guide
4
Contents
Chapter 4
W orking with mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adding a Subscriber mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adding a Guest mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Adding an Information mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Adding many mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
About mailbox passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Changing a mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Deleting a mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
About Group Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
About Sending Group List messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
About Group List Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Adding a Group List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Changing a Group List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Deleting a Group List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Chapter 5
Setting up the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
About the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Greeting Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
About Company Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Recording a Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Setting up a Greeting Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Configuring line answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Changing line configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
To change or view how a line is answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Assigning the number of rings before CallPilot answers . . . . . . . . . . . . . . . . . . . . . . . 51
Setting up Touchtone Gate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
About the CLID Routing Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Chapter 6
Custom Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
About Custom Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Planning and designing a CCR Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Components of a CCR Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
The Home node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Information Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Sub-menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Mailbox nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Transfer nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Destination types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
An example of a CCR Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
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Contents 5
Chapter 7
Working with CCR Trees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Building a CCR Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Creating a Home node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Adding nodes to the Home node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Adding a Menu node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Adding an Information node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Adding a Mailbox node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Adding a Transfer node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
About transfers to external numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Adding special characters to an external transfer number . . . . . . . . . . . . . . . . . . . . . . 75
Assigning a CCR Tree to a Greeting Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Testing a CCR Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Disabling a CCR Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Deleting a CCR Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Changing a CCR Tree message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Changing a Mailbox node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Changing a destination type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Changing a Transfer node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Deleting a Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Chapter 8
Broadcast and Information messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
About Broadcast messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Information mailbox messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
About recording an Information mailbox message . . . . . . . . . . . . . . . . . . . . . . . . 87
Recording an Information mailbox message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Chapter 9
CallPilot operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
About resetting CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Initializing CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Resetting the System Administrator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Operator settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Setting the Operator status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Changing the Operator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Resetting the Operator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Changing the Operator default extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Setting the Business Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Changing greetings or the Business Status from a remote telephone . . . . . . . . . 95
Setting up line answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Setting the Automated Attendant status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
CallPilot 150 Telephone Administration Guide
6
Contents
CallPilot default system options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Language availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Group List leading digit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Company Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Outdialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
General Delivery Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Enabling a software authorization code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
External Mailbox Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Chapter 10
Dialing Translation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
About Dialing Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
How the Dialing Translation Table works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Examples of Dialing Translation Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Setting Dialing Translation properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Building a Dialing Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Reviewing entries in the Dialing Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Changing a Dialing Translation Table entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Deleting a Dialing Translation Table entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Chapter 11
Troubleshooting CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
CallPilot error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Chapter 12
CallPilot con figuration tip s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Delayed answering by the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Ringing lines and answer buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Ringing Answer button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Using Call Forward All Calls (CFAC) and Call Forward No Answer (CFNA) . . . . . . . 122
How to set up CallPilot for different businesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
CallPilot for a small business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
CallPilot for a medium business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Feature Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Chapter 13
Default conf iguration values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
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Chapter 1
Getting started with CallPilot
About CallPilot
CallPilot is a versatile business communications tool that you can use to:
• answer incoming calls
• offer callers a selection of options to route their calls or access information
• provide advanced voicemail, Automated Attendant and call handling capabilities
This guide leads a System Administrator through setting up and operating CallPilot on a CallPilot
150 system. You can program CallPilot using any two-line display telephone on your Norstar
system. You can also use the web-based CallPilot Manager to set up and operate CallPilot.
CallPilot features
7
CallPilot includes:
Voicemail
Records messages and stores them in a mailbox for easy retrieval. Business telephones on your
system can have their own mailbox and greeting. Information can be distributed quickly to
departments and workgroups.
Automated Attendant
Answers your business calls promptly, 24 hours a day, with a Company Greeting. Callers can
direct their own calls by using the Company Directory.
Custom Call Routing (CCR)
Enhances the Automated Attendant menu with customized menus and information messages. With
CCR you can determine the menu options and record the voice prompts that guide callers along
call paths.
CallPilot 150 Telephone Administration Guide
8 Chapter 1 Getting started with CallPilot
CallPilot options
CallPilot has two options to enhance your office communications. You need a software
authorization code to enable a CallPilot option. Contact your vendor if you want to trial or
purchase a software authorization code.
CallPilot options are:
Message Networking
Message Networking links the CallPilot system with other voicemail systems and allows the
exchange of v oi ce messa ges between u sers a t different sit es. Call Pilot suppor ts Digi tal ne tw orki ng
and Audio Messaging Interchange Specification (AMIS) networking. For information about
Message Networking refer to the CallPilot Message Networking Set Up and Operation Guide.
Call Center
CallPilot is an application that handles incoming calls as efficiently and economically as possible.
Call Center answers calls, then routes the calls to agents in a skillset that most closely matches the
needs of the caller. Calls can be routed based on the origi n of th e call , the de stina tion o f the c all, o r
the information entered by the caller. Callers can be given high or low priorities. Callers can
overflow to diff er ent g rou ps or skil ls et s of agents, transfer out of th e sys te m, leave a message, and
hear announcements or informative messages. For information about Call Center refer to the
Nortel Networks Call Center Set Up and Operation Guide.
For CallPilot 150, you have the option of choosing either CallPilot or Call Center as your primary
application.
Desktop Messaging
With Desktop Messaging subscribers can access their CallPilot mailbox from their personal
computer. Subscribers can manage all of their voice messages from one graphical interface.
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How to get help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website:
http://www.nortelnetworks.com/itas/
email:
naitas@nortelnetworks.com
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
Chapter 1 Getting started with CallPilot 9
EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone:
00800 800 89009 or 33 4 9296 1341
Fax:
33 49296 1598
email:
emeahelp@nortelnetworks.com
CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone:
1-954-858-7777
email:
csrmgmt@nortelnetworks.com
APAC (Asia Pacific)
Technical Support - CTAS
Telephone:
+61 388664627
Fax:
+61 388664644
email:
asia_support@nortelnetworks.com
CallPilot 150 Telephone Administration Guide
10 Chapter 1 Getting started with CallPilot
P0919416 03
Chapter 2
Using CallPilot
Who can use CallPilot
CallPilot can be used by outside callers and mailbox owners (subscribers) in your company.
Subscribers at your office can use CallPilot from any display telephone that is connected to your
telephone system. Subscribers outside your office can use CallPilot from any tone dial telephone.
Incoming calls from a rotary dial telephone are transferred to your company receptionist or
designated operator. If an operator is not available, the call transfers to the General Delivery
Mailbox.
System timeout
If you pause longer tha n 2 min utes when you program CallPil ot, the syste m times out and end s the
session. This is a safety feature that p revents unauthori
11
zed use of the system.
For example, if the system times out before you enter all the settings for a mailbox, you must use
the procedures in “Changing a mailbox” on page 32 to finish setting up the mailbox.
Using CallPilot with a two line display telephone
You cannot use a single line display telephone to set up and administer CallPilot. You must use a
two line display telephone. Two line display phones sh ow CallPilot commands and options. A two
line display can show up to three display options at once. In some instances, an option does not
have a corresponding display button, and you must select the option by pressing buttons on the
diapad.
While you program CallPilot, at any time, you can press • to go back to the previous selections.
An example of a two line display
Display command line
Display button options
Display buttons
Pswd:
OTHR RETRY OK
CallPilot 150 Telephone Administration Guide
12 Chapter 2 Using CallPilot
Using the dialpad
The buttons on your display telephone dialpad act as both numbers and letters. Each button
represents a number and letters of the alphabet.
To enter a character
To accept a character
To delete a character
Numbers and letters on the dialpad.
1 ’ -
⁄
G H I 4 g h i
›
P Q R S 7 p q r s
‡
Quit
•
press the dialpad button that represents the letter or number. Press the
button again to see the next letter or number.
press £ or press another button. When you press another button, the
cursor advances and the display shows the first character on the new
button.
press the
A B C 2 a b c
¤
J K L 5 j k l
fi
T U V 8 t u v
°
Q Z Zero q z
‚
display button.
BKSP
D E F 3 d e f
‹
M N O 6 m n o
fl
W X Y Z 9 w x y z
·
Accepts the displayed letter and,
£
(comma)
The display can show up to 16 characters. Whether the prompt remains on the display depends on
the type of prompt that is displayed.
Pswd:1111
OTHR RETRY OK
This is an example of a disp lay with fewer than 16 characters, where
the command line prompt remains on the display.
Name:
RETRY BKSP OK
P
RETRY BKSP OK
PARTRIDGE
RETRY BKSP OK
The prompt disappears for these command line prompt s:
•Name:
•Log:
•Dest ph:
P0919416 03
This display shows the Name: command line prompt.
When you begin to enter the last name, the Name: command line
prompt disappears. For example, if you enter the name Partridge, you
press the pad ‡ for P, and the display drops the Name: prompt.
Although the name is only nine characters long, the command line
prompt is not shown on the display after you enter the entire name.
Chapter 2 Using CallPilot 13
Symbols and conventions used in this guide
These conventions and symbols are used to represent the Business Series Terminal display and
dialpad.
Convention Example Used for
Word is in a special font (in the top
line of the display)
Underlined word in capital letters
(on the bottom line of a two line
display telephone)
Dialpad buttons
About telephone buttons
This table shows the Nortel Networks Business Series Terminal buttons. Use the buttons that
pertain to the type of telephone you use.
Button name T7100, T7208, T7316
Feature
Handsfree Bottom right-hand
Hold
≤ ƒ
button
ú
≥
Pswd:
PLAY
£
Command line prompts on display telephones.
Display option. Available on two line display
telephones.
option on the display to proceed.
Buttons you press on the dialpad to select a
particular option.
M7100, M7208, M7310,
M7324
Press the button directly below the
M7100N, M7208N,
M7310N, M7324N
Ä
©
˙
©
ú
Volum e C o n tr o l
Release
√ √
® ®
You can enter ≤, ƒ or
Ä
and the code to use a feature. For example, press
Ã
¨
≤·°⁄ to access your mailbox.
The T7100 works differently from other telephones on your system because it does not have line
buttons. Where ot her tele phones requi re that you s elect a line b ut ton to answer a call, on the T7100
terminal you pick up t he handset . Where other t elephones require y ou to selec t a line b utt on to tak e
a call off hold, you press the
On T7100 terminals, you can answer a second call by pressing
ú
button on the T7100 terminal.
ú
. Your active call is put on
hold and you connect to the waiting call. You can have no more than two active calls at one time.
CallPilot 150 Telephone Administration Guide
14 Chapter 2 Using CallPilot
P0919416 03
Chapter 3
CallPilot mailboxes
About installing mailboxes
You install mailboxes by enabling a software authorization code. The software authorization code
enables the number of mailboxes that you can add to CallPilot. On CallPilot 150 you can have a
maximum of 200 subscriber mailb oxes. Re fer to “Enabling a software authorization code” on page
103 for information on how to enable software authorization codes.
System Administrator Mailbox
The System Administrator Mailbox:
• is reserved for the System Administrator
• is created automatically when the system is initialized for the first time
• is where you send Broadcast Messages from
15
Only the System Administrator can access the System Administrator Mailbox. Remember to
check this mailbox for messages.
Warning: Change the System Administrator password as soon as possible to
minimize the risk of unauthorized activity.
Default System Administrator Mailbox number and password combinations
For a mailbox
number length
of...
2 12 0000 120000
3 102 0000 1020000
4 1002 0000 10020000
5 10002 0000 100020000
6 100002 0000 1000020000
7 1000002 0000 10000020000
the default System
Administrator
Mailbox number is...
and the default
System Administrator
Mailbox password is...
so the combined mailbo x number
and password is...
The default Class of Service for the System Administrator Mailbox is 7. You can change the Class
of Service any time. For information on cha nging the Cl ass of Service, refer to “Changing a
mailbox” on page 32.
CallPilot 150 Telephone Administration Guide
16 Chapter 3 CallPilot mailboxes
General Delivery Mailbox
The General Delivery Mailbox is your company mailbox. It is created automatically when the
system is initialized for the first t ime. The General Delivery Mailbox stores me ssa ges fr om cal ler s
when the Operator is not available, from callers who use a rotary dial telephone, and when a
mailbox is full.
Usually the receptionist or designated Operator checks for messages in the General Delivery
Mailbox.
Warning: Change the General Delivery Mailbox password as soon as possible to
minimize the risk of unauthorized activity.
Default General Delivery Mailbox number and password combinations
For a mailbox
number length
of...
2 10 0000 100000
3 100 0000 1000000
4 1000 0000 10000000
5 10000 0000 100000000
6 100000 0000 1000000000
7 1000000 0000 10000000000
the default System
Administrator
Mailbox number is...
The default Class of Service for the General Delivery Mailbox is 1. You can change the Class of
Service any time. For information on changing the Class of Service, refer to “Changing a mailbox”
on page 32.
The General Delivery Mailbox can receive messages before it is initialized, but you must initialize
it before you can retrieve messages from it. For information about initializing mailboxes, refer to
“Initializing a mailbox” on page 24.
Subscriber mailboxes
and the default
System Administrator
Mailbox password is...
so the combined mailbo x number
and password is...
Create a Subscriber mailbox for each person in your organization who needs to be able to receive
messages.
A Subscribe r mailbox mus t be initialized by the mailbox owner before it can receive voice
messages. Until a ma il box is initialized, i t cannot recei ve voi ce messages, it does not a ppear in the
Company Dire ctory, and any calls that are directed to it are rerouted to the General Delivery
Mailbox. Tell subscribers to change their mailbox password as soon as they initialize their
mailbox.
P0919416 03
Guest mailboxes
Create Guest mailboxes for people who do not have an operating extension but require a mailbox.
A Guest mai lbox must be initialized by the mailbox owner before it can receive messages.
When you create Guest mailboxes, assign mailbox numbers that begin with the same digit. This
identifies the mailbox type. Create Guest mailbox numbers that begin with a digit that is different
than the Subscriber mailbox numbers. For examp le , i f Subscriber mailbox numbe rs start with two,
Guest mailboxes can start with the number four.
When to use Guest mailboxes
Guest mailboxes can provide a temporary employee with CallPilot services, give clients access to
internal messaging and call routing, and let customers leave telephone orders.
You can use Guest mailboxes to:
• take personal catalog shopping orders
• list classes or seminars and let callers register by telephone
• give frequent cu stomers access to CallP i lot services
Chapter 3 CallPilot mailboxes 17
Using a Guest mailbox for telephone registration
This example shows how to set up a Guest mailbox with announcement and order-taking
capabilities. When you provide services that let a customer call into a mailbox, include the
mailbox number in the greeting. This lets a caller transfer directly to the mailbox.
To use a Guest mailbox to provide telephone registration, you must first determine a mailbox
number. Make sure that the Guest mailbox number is unique and is not assigned to any display
telephone extension. Next, record the mailbox greeting.
For example:
“This month we are pleased to provide the following courses: Jazz Dancing Made Easy,
Intermediate Jazz Dancing, Warming Up for that Big Performance, and Be gi nner Ba llet . If y ou are
interested in any of these courses, please leave your name and telephone number after the tone.
One of our instructors will contact you with more information.”
You can include the time and date the classes are being offered. This example is applicable to
Guest mailboxes that are used for taking orders.
After you record the announcement, record a Company Greeting that tells callers about the
mailbox is available. For example:
“Good Morning. This is On Your Toes Dance School. To reach the dance studio, press ›fl. To
register for our fall classes, press ¤°. To reach our receptionist, press ‚.”
Note: The number 46 in this example is an operating telephone extension and the
number 28 is the Guest mailbox.
CallPilot 150 Telephone Administration Guide
18 Chapter 3 CallPilot mailboxes
Make sure the leading digit of Guest mailbox numbers is different from the leading digit of the
extensions. If you must use the same leading digit, ensure the Guest mailbox numbers are
“out-of-range” extension numbers. To test if an extension is out-of-range, dial it from another
extension. If the number is out-of-range, the display shows
not out-of-range but does not have a set plugged into the corresponding port, the display shows
Not in service
You must assign a Cl ass of Service to the Guest mailbox. When you assign a Cl ass of Service to a
Guest mailbox used as a n order mai lbox, c hoose a Class of Ser vice that h as the maximum mai lbox
greeting and message time available. Refer to “Mailbox Class of Service” on page 19.
.
Information mailboxes
Information mailboxes play an informative message to callers who access it. An Information
mailbox must be initialized before it can play an information message. Callers cannot leave
messages in Information mailboxes. Information mailboxes do not have operating extensions. For
more information about Information messages refer to “Information mailbox messages” on page
87.
Informati on mailboxes are maintaine d by the Syst em Administrator or a mail box owner.
Invalid number
. If the number is
You can use Information mailboxes to:
• announce sales
• provide product lists
• announce special events
A caller is disconnected automatically after listening to an Information mailbox. Information
mailbox Greetings can be recorded by you or by the person assigned the Information mailbox.
To let callers know about your company’s Information mailboxes:
• Advertise the Automated Attendant main number, and record a Company Greeting that
mentions the Information mail box ser vices.
• Provide a list of your company’s Information mailboxes in brochures and telephone directory
advertising.
• Mention the Information mailboxes in the Company Greeting if your company has a small
number of Information mailboxes, such as three or four. Use Custom Call Routing (CCR) if
you have a large number of Information mailboxes.
• Assign the Operator as the transfer point for all Information mailbox inquiries. Record a
statement in the Company Greeting that tells callers to press zero to reach company
information. F or e x ample, “Good Aft ernoon . This is On Your Toes Dance Studio. To reach our
studio, pr es s ›fl. To listen to one of our special announcements, press ‚ to reach the
Operator.”
When a caller presses zero, have the Operator provide a list of the Information mailboxes and
transfer the caller accordingly.
P0919416 03
Mailbox Class of Service
Class of Service (COS) values reduce the amount of programming you do when you add a
mailbox. In stead of entering values for several fea tures, you ca n select the COS appropriate for a
mailbox. You enter the COS when you add the mailbox and the system uses the associated values.
The COS tables, shown in “Class of Service values” on page 20 have preset values. If you use the
web-based CallPilot Manager you can change individual COS values to meet the needs of your
company. For more information about using CallPilot Manager to edit Classes of Service, refer to
the CallPilot Manager Set Up and Operation Guide.
Class of Service features
Chapter 3 CallPilot mailboxes 19
Prompt language
Mailbox message
time
Message length
Message retention
period
Greeting length
Off-premise Message
Notification
Retry intervals
Number of attempts
Outbound Transfer
Incorrect password
attempts
If you select bilingual operation, Classes of Service 1, 3, 5, 7, 9, 11, 13, 15 use the
Primary Language, and Classes of Service 2, 4, 6, 8, 10, 12, 14, 16 use the
Alternate Language.
The total message time available to a mailbox. The maximum message time is 180
minutes. Mailboxes have a Never Full feature that lets a caller leave a message in a
“full” mailbox. The message is stored in the mailbox, but cannot be played, copied
or saved until a saved message is deleted.
The maximum length of an incoming message. Message length is from 1 to 30
minutes.
The number of days messages are saved in a mailbox. Message retention period is
from one to 365 days or 0 = indefinitely.
The maximum length of a mailbox greeting. Greeting length is from 1 to 30 minutes.
Redirects messages to another extension, telephone number or pager. Dialing
restrictions that apply to outdial lines apply to Off-premise Message Notification.
For Off-premise Message Notification, the minutes between attempts to notify the
recipient of a new or urgent message. The retry interval is from 1 to 120 minutes.
For Off-premise Message Notification, the number of attempts the system makes to
notify the recipient of a new or urgent message. The number of attempts is from 1
to 20.
Lets a caller who reaches a mailbox transfer to an external telephone number or an
extension.
The maximum number of incorrect password attempts before a mailbox owner is
locked out of their mailbox. The incorrect password attempts are from 4 to 20.
Password Expiry
Networking
Target Attendant
Call Record
User Interface
The maximum length of time a mailbox password is active. The password expiry is
from 1 to 365 days or 0 = never expire.
If the Message Networking option is installed, lets callers send messages to
mailboxes at various sites on a communication network.
Lets subscribers set up a Personal Target Attendant. Otherwise, callers are
directed to the Target Attendant specified in the Greeting Table.
Lets subscribers use the Call Record feature. With Call Record (≤
subscriber can record an active telephone call. The recorded message is placed in
the subscriber’s mailbox.
The user interface used for the mailbox. There are two mailbox UI choices: Norstar
Voice Mail (NVM) and CallPilot (CP).
·°·
) a
CallPilot 150 Telephone Administration Guide
20 Chapter 3 CallPilot mailboxes
Class of Service values
Class of Service 12345678
Prompt language PAPAPAPA
Mailbox message time (in minutes) 15 15 15 15 5 5 20 20
Message length (in minutes) 33773322
Message retention period (in days) 30 30 0 0 7 7 15 15
Greeting length (in minutes) 1111111010
Off-premise Message NotificationYYYYNNYY
Retry intervals (in minutes) 5 5 10 10 15 15 30 30
Number of attempts 33557799
Outbound Transfer YYYYNNYY
Incorrect pswd attempts 99996644
Password expiry (in days) 9090909060603030
Networking* YYYYNNYY
Target Attendant YYYYNNYY
Call Record NNNNNNNN
Mailbox UI The interface selected from the Installation Wizard as the primary interface.
Class of Service 9 10 11 12 13 14 15 16
Prompt language PAPAPAPA
Mailbox message time (in minutes) 10 10 30 30 120 120 120 120
Message length (in minutes) 3377101022
Message retention period (in days) 365 365 60 60 90 90 45 45
Greeting length (in minutes) 11223355
Off-premise Message Notification Y Y N N Y Y Y Y
Retry intervals (in minutes) 5 5 10 10 15 15 30 30
Number of attempts 33557799
Outbound Transfer Y Y N N Y Y Y Y
Incorrect pswd attempts 99996644
Password expiry (in days) 9090909060603030
Networking* Y Y N N Y Y Y Y
Target Attendant Y Y N N Y Y Y Y
Call Record NNNNNNNN
Mailbox UI The interface selected from the Installation Wizard as the primary interface.
* If the Message Networking option is installed. 0 = indefinite; never expire, P = Primary Language, A = Alternate Language
P0919416 03
Mailbox properties
Apart from mailbox Class of Service settings, you can change these mailbox properties:
• Company Directory
• Message Waiting Notification
• Outdial ro ute
• Alternate extensions
• Express Messaging Line
• Call Screening
Mailbox properties are not included in a Class of Service. When you add a mailbox, you can
change these options without changing the Class of Service.
Company Directory
The Company Directory is an internal list that contains the names of mailbox owners with
initialized mailboxes who are assigned to the directory.
When you add a mailbox, you determine whether the mailbox appears in the Company Directory.
Even if you do not include a mailbox in the Company Directory the mailbox owner must still
record their name when they initialize their mailbox.
Chapter 3 CallPilot mailboxes 21
Message Waiting Notification
Message Waiting Notification gives subscribers a visual indication on their telephone display that
they have new messages. Message Waiting Notification displays
subscriber’s display telephone when they have a message.
Message Waiting Notification is enabled by default. When you create Guest Mailboxes, do not
enable Message Waiting Notification. Guest Mailboxes do not have an operating extension.
Message for you
on a
Outdial route
The Outdial route determines which line or line pool the system uses when a subscriber uses:
• the Reply feature to reply to a message left by an external caller
• Off-premise M essage Noti fica tion
• Outbound Transfer
The default for Outdial route is None. The values available are None, Line, Pool or Route. Until
you assign a line or line pool as the Outdial route for a mailbox, the mailbox owner can use the
Reply feature to repl y to calls from int ernal e xtensi ons onl y, Off-premise Message Noti f icat ion fo r
internal extensions only and Outbound Transfer for internal extensions only.
When you assign an Outd ial r out e, t he dialing is done by the extension the sy st em is connected to,
not by the display telephone.
CallPilot 150 Telephone Administration Guide
22 Chapter 3 CallPilot mailboxes
You can apply dialing restrictions to display telephones and the extensions connected to the
system. For more information on restricting outdialing refer to “Restricting outdialing” on page
23.
If you set the Outdial route to anything but None, there is a potential for unauthorized
long-distance dialing. You can prevent this by creating outdialing restrictions.
Alternate extensions
You can assign up to two alternat e exte nsions to e ach Subsc riber Mail box. If a cal ler dial s the main
extension (the mailbox that has alternate extensions assigned), the call rings at the main extension
only.
Note: The exception to this is if alternate extensions are assigned an Answer DN for the
main extension. Answer DNs are assigned to extensions in system programming.
For more information refer to your system documentation.
Only extensions that do not have a mailbox assigned can be used as an alternate extension. There
are no default alternate extensions for Subscriber mailboxes.
Alternate e xte nsions receive the same Me ss age Waiting Indication and Caller Display informati on
as the primary extension. Subscribers can use the Open Mailbox feature (≤·°⁄) from
alternate extensions to access messages from their primary extension.
Subscribers can use the Interrupt feature (≤·°‡) on an alternate extension the same way
the same way they use ≤·°‡ on a primary extensio n.
Express Messaging Line
When you create a Subscri ber mai lbox, you can assi gn an Express Messagi ng Lin e to it. Inst ead of
assigning an extension number to the Subscriber mailbox, assign an Express Messaging Line. If
you assign an Express Messaging Line, voice calls are left in the Subscriber Mailbox without
ringing at the set. Inform the subscriber that they should frequently check their mailbox for
messages because they do not receive Message Waiting Notification.
The line used for Express Messaging must be between 1 and 500. Give the corresponding seven
digit phone number associated with the line you assign as the Express Messaging Line to the
subscriber. For example, if line 20 is the Express Messaging Line and the corresponding phone
number is 555-2424, give this phone number to the subscriber. After you assign a line to a
mailbox, you cannot use the line for another function until you remove it from the mailbox.
The prime set for the Express Messaging Line must be set to the voicemail DN. For more
information refer to your system documentation. The Express Messaging default is none.
P0919416 03
Call Screening
Call Screening lets sub scribers determine who is calling befo re they accept a ca ll. Call Screening
is useful if there is no Caller ID available. The system records the caller’s name, calls the
subscriber’s telephone, announces the name of the caller and offers options such as accepting the
call or taking a message.
Call Screening applies to external calls dialed by callers using the extension dialing facilities of the
Automated Attendant or Custom Call Routing (CCR). Call Screening does not apply to internal
calls, or e xt er nal calls routed usi ng a CCR Transfer node or place d t o a mailbox o wn er ’s dedicated
line. If a caller is calling from a line for which the mailbox owner has recorded a Personal Mailbox
Greeting, Call Screening is bypassed and the call transfers without delay.
If Call Screening is enabled, CallPilot calls a mailbox owner’s telephone that is call forwarded.
The default for Call Screening is No, which means that unless subscribers have Calling Line
Identification (CLID) they cannot determine who is calling before they answer the call.
Restricting outdialing
Chapter 3 CallPilot mailboxes 23
You can apply dialing restrictions to Nortel Networks Business Series Terminals and the
extensions connected to CallPilot 150.
To restrict outdialing
Do one of the following:
• In system programming, assign dialing restrictions to the extension numbers that CallPilot is
connected to. This restricts all outdialing calls including external transfers from CCR trees,
Off-premise Message Notification and Outbound Transfers. Outdialing is done by the
extension that CallPilot is connected to. For more information refer to your system
documentation.
• In system programming, assign dialing restrictions to the extension of the subscriber. For
additional information, refer to your system documentation.
• In system programming, assign dialing restrictions to the lines used for outdialing. For
additional information, refer to your system documentation.
CallPilot 150 Telephone Administration Guide
24 Chapter 3 CallPilot mailboxes
Initializing a mailbox
Initializing a mailbox prepares the mailbox to receive messages. A mailbox cannot receive and
store messages and do es not appea r in the Company D irectory until it is initialized.
Initializing a mailbox involves:
• choosing a password from four to eight digits long that does not start with zero
• changing the default password to the new password
• recording the mailbox owner’s name in the Company Directory
To initialize a mailbox
Must change pswd
Pswd:
RETRY OK
Again:
RETRY OK
Record name:
RETRY OK
Accept name:
RETRY PLAY OK
1 Press
≤·°⁄.
2 Log on by following the voice prompts.
3 This display appears briefly to indicate that you must change your
password.
4 Enter a new password from four to eight digits long that does not
start with zero.
Press OK
5 Reenter your new mailbox password and press OK
or £.
or £.
6 At the tone, record your name in the Company Directory.
Include your mailbox number in the recording, For example, “Pat
Smith, mailbox 5813.”
Press OK
7 Press OK
or £ to end the recording.
or £ to accep t the recording
or
press PLAY
or ⁄ to listen to the recording
or
press RETRY
or ¤ to re-record your name.
P0919416 03
8 Press ® to end the session.
Chapter 4
Working with mailboxes
Adding a Subscriber mailbox
Assign all Subscrib er mailbox es mailbox n umbers that b eg in with the same digit . This helps you to
identify the mail box type . If th e sy stem ti mes out b efore you e nter a ll the v alu es f or a mai lbox, us e
the procedures in “Changing a mailbox” on page 32 to finish setting up the mailbox.
To add a Subscriber mailbox
25
Log:
QUIT RETRY OK
Admin
AA OTHR
MBOX
Mailbox Admin
DEL CHNG
ADD
Mbox:
RETRY QUIT
Type:subscriber
NEXT OK
Ext:
RETRY OK
Service class:
RETRY OK
Name:
RETRY BKSP OK
1 Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
2 Press MBOX
3 Press ADD
.
.
.
4 Enter the mailbox number.
5 Press OK
.
6 Enter the extension nu mb er.
7 Enter a Class of Service from 1 to 16.
8 Enter the mailbox o wner’s last name, press ££, enter the mailbox
owner’s first name or initial, and then press OK
.
The name can be a maximum of 16 characters.
For information on entering names using the telephone dialpad,
refer to “Using the dialpad” on page 12.
Directory?
YES NO
Msg waiting?
YES NO
Outdial: <none>
CHNG NEXT
9 Press YES
if you want the Subscriber’s name to be included in the
Company Directory.
10 Press YES
if you want the Subscriber to have Message Waiting
Notification.
11 Press NEXT
or
press CHNG
if you do not want to assign outdialing and go to step 15
.
CallPilot 150 Telephone Administration Guide
26 Chapter 4 Working with mailboxes
Outdial: <line>
CHNG NEXT
xxxx:
RETRY OK
Accept: x
RETRY OK
Alt1 ext:(none)
CHNG NEXT
Alt1 ext:
RETRY OK
Alt1 ext: xx
CHNG NEXT
Alt2 ext: (none)
CHNG NEXT
12 Press NEXT
if you want to use a line
or
press CHNG
13 Enter the Line or Pool number and press OK
if you want to use a line within a line pool.
.
Line numbers must be between 1 and 500.
Although line pools are labelled by a letter such as A, B or C,
CallPilot accepts only numbers. If you enter a line pool use 1 for A,
2 for B, 3 for C, and so on.
14 Press OK
15 Press CHNG
.
if you want to assign an Alternate extension
or
press NEXT
if you do not want to assign an Alternate extension and
go to step 21.
16 Enter the Alternate extension and press OK
17 Press NEXT
18 Press CHNG
.
if you want to assign another Alternate extension
.
or
press NEXT
and go to step 21.
This display does not appear unless you assigned an Alternate
extension.
Alt2 ext:
RETRY OK
Alt2 ext:xx
CHNG NEXT
Msg line: (none)
CHNG NEXT
Msg line:
RETRY OK
Msg line: xx
CHNG NEXT
Xfers:blind
CHNG NEXT
Mailbox Admin
ADD DEL CHNG
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19 Enter the second Alternate extension and press OK
20 Press NEXT
21 Press CHNG
.
to assign an Express Messaging Line
.
or
press NEXT
and go to step 24.
22 Enter an Express Messaging Line number between 1 and 500
and press OK
23 Press NEXT
24 Press N
.
.
EXT
or
press CHNG
if you want to enable Call Screening.
25 Press ® to end the session.
Adding a Guest mailbox
Assign all Guest mailboxes mailbox numbers that begin with the same digit. This helps you to
identify the mailbox type.
To add a Guest mailbox
Chapter 4 Working with mailboxes 27
Log:
QUIT RETR Y OK
Admin
MBOX AA OTHR
Mailbox Admin
ADD DEL CHNG
Mbox:
RETRY QUIT
Type:subscriber
NEXT OK
Ext:
RETRY OK
Service class:
RETRY OK
Name:
RETRY BKSP OK
1 Press
≤·°‹.
Enter the System Administrator mailbox number and password,
and then press OK
2 Press MBOX
3 Press ADD
.
.
.
4 Enter the Guest Mailbox number.
5 Press OK
6 Press OK
.
or £.
7 Enter a Class of Service from 1 to 16.
8 Enter the mailbox o wner’s last name, press ££, enter the mailbox
owner’s first name or initial, and then press OK
.
For information on entering names using the telephone dialpad,
refer to “Using the dialpad” on page 12.
Directory?
YES NO
Msg waiting?
YES NO
Outdial:<none>
CHNG NEXT
Mailbox Admin
ADD DEL CHNG
9 Press YES
if you want to include the mailbox owner’s name in the
Company Directory.
10 Press NO
.
11 Press •.
12 To add another Guest Mailbox, repeat steps 3 through 11
or
press ® to end the session.
CallPilot 150 Telephone Administration Guide
28 Chapter 4 Working with mailboxes
Adding an Information mailbox
Assign all Information mailboxes mailbox numbers that begin with the same digit. This helps you
identify the mailbox type. Assign a Class of Service that ha s the maximum message length. To
accommodate an average Information Mailbox recorded message, assign a Class of Service of
either 7 or 8. These Classes of Service have a greeting length of 10 minutes.
To add an Information mailbox
Log:
QUIT RETR Y OK
Admin
MBOX AA OTHR
Mailbox Admin
ADD DEL CHNG
Mbox:
RETRY QUIT
Type: subscriber
NEXT OK
Type:information
NEXT OK
Service class:
RETRY OK
Name:
NEXT BKSP OK
Directory?
YES NO
1 Press
≤·°‹.
Enter the System Administrator mailbox number and password,
and then press OK
2 Press MBOX
3 Press ADD
.
.
.
4 Enter the In formation Mailbox number.
5 Press NEXT
6 Press OK
.
.
7 Enter a Class of Service from 1 to 16.
8 Enter the mailbox name and press OK
.
For information on entering names using the telephone dialpad,
refer to “Using the dialpad” on page 12.
9 Press YES
if you want to include the mailbox name in the Company
Directory.
Mailbox Admin
ADD DEL CHNG
P0919416 03
10 Repeat steps 4 through 10 to add another Information Mailbox
or
press ® to end the session.
Adding many mailboxes
You can save time by crea ti ng mul ti pl e mai lbo xes when you set up CallP il ot 150 for the fir st ti me,
or when you need to add a large number of mailboxes to the CallPilot system. Adding many
mailboxes creates Subscriber mailboxes for the range of extensions that you define. You must use
extensions th at ar e not alr ea dy ass ign ed to mailboxes. You can add mailboxes only for the amount
of working telephone numbers that have specific extensions on your system.
To make the most effective use of adding multiple mailboxes, identify people who need a
non-standard Subscriber mailbox. Create these mailboxes individually. Use Add Many Mailboxes
to add the rem aining mailboxes.
The mailboxes you create using Add Many Mailboxes have these characteristics:
• the mailbox number is the same as the extension number
• Class of Service is the same for all mailboxes
• the Call Screening setting is the same for all mailboxes
• the mailbox name is taken from the extension names assigned on your system.
If extension names are not programmed, the mailbox number is used
• the Message Waiting Notification property is the same for all mailboxes
• the Outdial route is the same for all mailboxes
• the Display in Directory propert y is the same for all mailb oxes
Chapter 4 Working with mailboxes 29
The mailboxes created are uninitialized and ready for initialization by mailbox owners.
A mailbox is not created if:
• a mailbox w ith the same number already exists
• the extension is used by another mailbox
• the extension is a CallPilot voice port
To add multiple mailboxes
Log:
QUIT RETR Y OK
Admin
MBOX AA OTHR
Create mboxes
From ext:
RETRY QUIT
To ext:
RETRY QUIT
1 Press
2 Press flfl.
3 This display appears briefly.
4 Enter the extension number to start creating mailboxes from.
5 Enter the extension number to stop creating mailboxes at.
≤·°‹.
Enter the System Administrator mailbox number and password,
and then press OK
This option does not appear as a display button option.
.
CallPilot 150 Telephone Administration Guide
30 Chapter 4 Working with mailboxes
Service class:
RETRY OK
Outdial: <none>
CHNG NEXT
Outdial: <line>
CHNG NEXT
xxxx:
RETRY OK
Accept: x
RETRY OK
Xfers:blind
CHNG NEXT
Proceed?
YES
QUIT
6 Enter a Class of Service from 1 to 16.
7 Press NEXT
if you do not want to assign outdialing and go to step 11
or
press CHNG
8 Press NEXT
.
if you want to use a line
or
press CHNG
9 Enter the Line or Pool number and press OK
if you want to use a line within a line pool.
.
Line numbers must be between 1 and 500.
Although line pools are labelled by a letter such as A, B or C,
CallPilot accepts only numbers. If you enter a line pool use 1 for A,
2 for B, 3 for C, and so on.
10 Press OK
.
11 Press NEXT
or
press CHNG
12 Press YES
to enable Call Screening for the mailboxes.
.
Checking xx
Created x mbox
OK
13 The display shows the numbers of the mailboxes that are being
created.
14 Press OK
to end the session.
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