Nortel Networks 1210 User Manual

Title page

Nortel Communication Server 1000

Nortel IP Phone 1210

User Guide

Revision history

October 2008

Standard 01.09. This document is up-issued to support Nortel Communication Server 1000 Release 5.5.

April 2008

Standard 01.08. This document is up-issued to support Nortel Communication Server 1000 Release 5.5.

April 2008

Standard 01.07. This document is up-issued to support Nortel Communication Server 1000 Release 5.5.

February 2008

Standard 01.06. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the links in the document.

February 2008

Standard 01.05. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the images.

January 2008

Standard 01.04. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the document.

December 2007

Standard 01.03. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the document.

December 2007

Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to reflect changes to the images.

Revision history

December 2007

Standard 01.01. This document is issued to support Nortel Communication Server 1000 Release 5.5.

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 12

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 18

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

IP Phone 1210 display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

IP Phone 1210 controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 29

Contents

Installing your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . . . 30

Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 32

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 32

Connecting the power (optional) . . . . . . . . . . . . . . . . . . . . . . . 33

Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 34

Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 34

Wall-mounting the IP Phone (optional) . . . . . . . . . . . . . . . . . . 35

Customizing your IP Phone 1210—basic features . . . . . . 36

Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 39

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Contents

Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 41

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 41

Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 42

Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . . . . 43

Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 46

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 47

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Customizing your IP Phone 1210—advanced features . . . 49

Managing your Station Control Password . . . . . . . . . . . . . . . 50

Assigning an SCPW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Configuring an Electronic Lock on your IP Phone . . . . . . . . . 51

Locking your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . . 51

Unlocking your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . 52

Configuring the Local Tools menu . . . . . . . . . . . . . . . . . . . . . 53

1. Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

2. Local Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

3. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 58

4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 60

Using Virtual Office on your remote IP Phone . . . . . . . . . 61

Using Virtual Office on your office IP Phone . . . . . . . . . . 61

Operating your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . . 63

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Using the telephone dialpad . . . . . . . . . . . . . . . . . . . . . . . 63

Using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Contents

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Activating Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . 73

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . 77

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Recording a Calling Party (Caller) Number . . . . . . . . . . . 81

Displaying call details . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Managing calls while away from your desk . . . . . . . . . . . . . . 82

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . 83

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . 85

Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using Call Join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Setting up a Conference Call . . . . . . . . . . . . . . . . . . . . . . 88

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . 89

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . . 93

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . 94

Paging features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using Call Page Connect to make an announcement . . . 96

Contents

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Miscellaneous Call Features . . . . . . . . . . . . . . . . . . . . . . . . . 99

Charging a call or charging a forced call . . . . . . . . . . . . . 99

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using External Server Applications . . . . . . . . . . . . . . . . 103

Troubleshooting your IP Phone 1210 . . . . . . . . . . . . . . . . 104

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Welcome

Your Nortel IP Phone 1210 brings voice and data to your desktop. IP Phone 1210 can directly connect to a Local Area Network (LAN) through an Ethernet connection.

This guide contains the following topics:

• “Using your IP Phone 1210” on page 23

• “Installing your IP Phone 1210” on page 30

• “Customizing your IP Phone 1210—basic features” on page 36

• “Customizing your IP Phone 1210—advanced features” on page 49

• “Operating your IP Phone 1210” on page 63

• “Troubleshooting your IP Phone 1210” on page 104

In this guide, self-labeled line or programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys.

Feature overview

Your IP Phone 1210 supports the following features:

• four context-sensitive soft keys (self-labeled)

Note: Context-sensitive soft keys are Nortel Communication Server dependent. Some IP Phones phones are not configured to support context-sensitive soft key functionality. Contact your system administrator for further details.

• six call-processing fixed keys:

-Hold

- Goodbye

-Mute

- Headset

- Handsfree

• three specialized feature keys:

Welcome

- Conference

- Services

- Applications

• wall-mountable

• LCD display screen

• high-quality speaker phone

• volume control keys to adjust the ringer, speaker, handset, and headset volume

• hearing aid compatibility

• 10/100 Ethernet ports

- one Ethernet port for LAN connection

- one Ethernet port for optional PC connection

• Power over Ethernet (POE) or power through a supported AC adapter

• support to Network Diagnostic Utility

• Accessory Expansion Module (AEM) port to connect the Expansion Module

Figure 1 on page 11 shows an IP Phone 1210.

Figure 1: IP Phone 1210

Welcome

Regulatory and safety information

This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference cannot occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which you can determine by turning the equipment off and on, you are encouraged to try to correct the interference by performing one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the distance between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced technician for help.

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warnings

• This is a Class B product. In a domestic environment this product can cause radio interference; in which case, you must take adequate measures.

• Operation is subject to the following two conditions: (1) this device cannot cause interference, and (2) this device must accept interference, including interference that can cause undesired operation of the device.

Regulatory and safety information

Jurisdiction Standard Description

United States UL 60950-1 ITE equipment - Safety - Part 1:

General requirements

Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

European Community

Australia/New Zealand

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements

EN 60950-1 +A11

AS/NZS

60950.1:2003

ITE equipment - Safety - Part 1: General requirements

Safety of Information Technology Equipment

Table 1 on page 13 shows the EMC compliance for various jurisdictions.

Table 1: EMC compliance for various jurisdictions (Part 1 of 2)

Jurisdiction Standard Description

United States FCC CFR 47

Part 15

Class B Emissions: FCC Rules for Radio Frequency Devices

Canada ICES-003 Class B Emissions: Interference-

Causing Equipment Standard: Digital Apparatus

Australia/New Zealand

CISPR 22 Class B Emissions: Information

technology equipment - Radio disturbance

Regulatory and safety information

Table 1: EMC compliance for various jurisdictions (Part 2 of 2)

Jurisdiction Standard Description

European Community

EN 55022 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology

equipment - Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current

emissions (equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations

and flicker in low-voltage supply systems for equipment with rated current <= 16 A

Japan VCCI Regulations for voluntary control

measures.

Table on page 14 shows the Safety compliance for various jurisdictions.

Table 2: Safety compliance for various jurisdictions (Part 1 of 2)

Jurisdiction Standard Description

United States UL 60950-1 Safety of Information

Technology Equipment

Regulatory and safety information

Table 2: Safety compliance for various jurisdictions (Part 2 of 2)

Jurisdiction Standard Description

Canada CSA 60950-1-03 Safety of Information

Technology Equipment

European Community

Australia/New Zealand

EN 60950-1 ITE equipment - Safety - Part 1:

General requirements

AS/NZS

60950.1:2003

Safety of Information Technology Equipment

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements.

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

This equipment complies with the CE Marking requirements.

Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. You can obtain a copy of the Declaration from www.nortel.com/corporate/community/

environment/life_cycle/declarations.html or Nortel Networks GmbH

address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Table 3 lists EMC compliance for various jurisdictions

Table 3: EMC compliance (Part 1 of 2)

Jurisdiction Standard Description

United States FCC CFR 47

Part 15

Class A Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2)

Regulatory and safety information

Table 3: EMC compliance (Part 2 of 2)

Jurisdiction Standard Description

Canada ICES-003 Class A Emissions: Interference-

Causing Equipment Standard: Digital Apparatus

Australia/New Zealand

AS/NZS 3548 CISPR 22

Class A Emissions: Information technology equipment - Radio disturbance

European Community

EN 55022 Class A Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology equipment -

Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems for equipment with rated current <= 16 A

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

Regulatory and safety information

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not

expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada

Warnings:

• This is a Class A product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

• Privacy of communications may not be ensured when using this telephone.

• Use the following procedure to prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.

Table 4: Safety standards

Jurisdiction Standard Description

United States UL 60950-1 ITE equipment - Safety - Part 1:

General requirements

Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

European Community

Australia/New Zealand

EN 60950-1 +A11 ITE equipment - Safety - Part 1:

General requirements

AS/NZS

60950.1:2003

Safety of Information Technology Equipment

Regulatory and safety information

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany

DenAn regulatory notice for Japan

Connecting Power

Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Phone.

Regulatory and safety information

Connecting to the Local Area Network

Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your IP Phone 1210 into a 10/100 BaseT Ethernet jack.

Operation

The earpiece and mouthpiece of the handset can attract and retain small objects.

Location

Nortel recommends that you install your IP Phone 1210 away from direct sunlight.

How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, you can:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

• sign up for automatic notification of new software and documentation for Nortel equipment

• open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you do not find the required information on the Nortel Technical Support Web site, and you have a Nortel support contract, you can obtain help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, to obtain the phone number for your region go to

www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

Use the following procedure to access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC).Your call is routed to a specialist in your Nortel product or service. Use the following procedure to locate the ERC for your product or service, go to

How to get help

www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchase the service contract for your Nortel product from a distributor or an authorized reseller, contact the technical support staff of the distributor or reseller.

How to get help

Using your IP Phone 1210

After you familiarize yourself with the IP Phone 1210 features, you can start to use the phone. This section describes how to use the IP Phone 1210.

Getting started

The following section introduces the important details of the IP Phone 1210. Carefully read every section before you operate the new IP Phone 1210.

• “Before you begin” on page 23

• “IP Phone 1210 display” on page 24

• “IP Phone 1210 controls” on page 24

• “Installing your IP Phone 1210” on page 30

Before you begin

Take the appropriate precautionary measures before you connect the IP Phone 1210.

CAUTION

Consult your system administrator to ensure that you plug your IP Phone into a 10/100BaseT Ethernet jack. To avoid severe damage to your IP Phone, do not plug your IP Phone 1210 into a regular phone jack.

CAUTION

Use your IP Phone 1210 in an indoor environment only.

Using your IP Phone 1210

IP Phone 1210 display

Your IP Phone 1210 display is divided into two display areas:

• The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), and telephone information.

• The lower display area provides labels for the four context-sensitive soft keys.

Figure 2 on page 24 shows the IP Phone 1210 LCD display screen.

Figure 2: IP Phone 1210 display

IP Phone 1210 controls

This section describes the controls on the IP Phone 1210. Depending on your geographic region, the IP Phone 1210 includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).

Fwd

Context-sensitive soft keys are below the

LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters.

Using your IP Phone 1210

Fwd

ore..

(Volume +)

(Volume -)

(Mute)

A triangle before a soft key label, indicates the feature is active.

Press the More key to access the next layer of context-sensitive soft keys (self-labeled).

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features. Press the upper button to increase the volume, and press the lower button to decrease the volume.

Press the Mute key to listen to the calling party without transmitting voice from your phone. Press the Mute key again to return to a two-way conversation. Mute key functionality applies to handsfree, handset, and headset modes.

The Mute indicator LED, embedded in the

Mute key, flashes to indicate the sound is

muted.

Press the Handsfree key to activate handsfree mode.

(Handsfree)

Note: The Handsfree LED indicator, located

on the Handsfree key, lights to indicate that the handsfree is in use.

Using your IP Phone 1210

Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements.

Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your phone, you can also use the Left and Right keys to select editable fields. Press the Right key to select the field below the current selection, or the Left key to select the field above the current selection.

Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In most menus, you can use the Enter key instead of the Select or OK soft key.

(Hold)

(Applications)

(Headset)

Press the Hold key to place an active call on hold. Press the Hold key again to return to the caller on hold.

Press the Applications key to access external server applications.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The Headset LED indicator, located on

the Headset key, lights to indicate that the headset is in use.

(Goodbye)

(Services)

Using your IP Phone 1210

Press the Goodbye key to terminate an active call.

When a message is waiting, the red Visual

Alerter/Message Waiting indicator LED at

the top center of the phone flashes. The indicator also flashes to indicate an incoming call. Each alert has a unique flash cadence.

Press the Conference Key to initiate conference.

Press the Services key and use the navigation keys to access the following items:

• Telephone Options — Volume adjustment

— Contrast adjustment

— Language

— Date/Time

— Display diagnostics

— Local Dialpad Tone

— Set Info

— Diagnostics

Using your IP Phone 1210

— Ring type

— Call Timer

(Services)

(continued)

(Services)

— On-hook default path

— Change Feature Key Label

— Live Dialpad

• Password Admin — Station Control Password

Note: The Password Admin menu is not

available on all IP your system administrator.

• Display Network Diagnostics Utilities

Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items:

Phone 1210 sets. Consult

• Preferences

• Local Diagnostics

• Network Configuration

• Lock Menu

Note 1: Access to these local options can be password protected. If you press the Services key twice and a password prompt appears, contact your system administrator.

Using your IP Phone 1210

Note 2: Press the Cancel context sensitive soft key to exit from any menu or menu item.

Call features and Flexible Feature Codes

Some features are not available on all telephones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features and codes on your telephone.

Note: Use table “Flexible Feature Codes” on page 107 to record the FFCs that your system administrator assigns to your phone.

Installing your IP Phone 1210

This section details the steps and precautionary measures to perform during IP Phone installation. The standard IP Phone 1210 package includes the following accessories:

• foot stand

• handset

• handset cord

• 2.1 m (7 ft) CAT5 Ethernet cable

• number plate and lens

CAUTION

Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in place when the port is not in use. An improper connector can damage the IP Phone. Consult your system administrator for additional details.

Figure 3 on page 31 displays the connections on an IP Phone 1210.

+ 88 hidden pages