Nortel Networks 1120 User Manual

Download

Title page

Nortel Communication Server 1000

IP Phone 1120E

User Guide

Revision history

May 2007

Standard 01.01. This document is up-issued to support CS 1000 Release 5.0.This document reflects the new document number.

June 2006

Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software . Added support for new security features.

January 2006

Standard 1.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.

Revision history

About the Nortel IP Phone 1120E . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 20

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using Encrypted Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Managing your Station Control Password (SCPW) . . . . . 21

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 24

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 25

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 26

Contents

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 27

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connecting the components of the phone . . . . . . . . . . . . . . . 28

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 34

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 35

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 37

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 39

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 40

Choosing local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . 40

Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 41

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 43

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Contents

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 48

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 49

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 49

Configuring the name display format . . . . . . . . . . . . . . . . 51

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 52

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 54

Using the 1. Preferences submenu . . . . . . . . . . . . . . . . . . . . 56

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 56

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using the 2. Local Diagnostics submenu . . . . . . . . . . . . . . . . 59

Using 1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . 59

Using 2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . 59

Using 3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . 59

Using 4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . 59

Using 5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using the 3. Network Configuration menu . . . . . . . . . . . . . . . 60

Using the 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 65

Making a call using Corporate Directory . . . . . . . . . . . . . 65

Making a call using the Personal Directory . . . . . . . . . . . 66

Making a call using the Callers List . . . . . . . . . . . . . . . . . 67

Making a call using the Redial List . . . . . . . . . . . . . . . . . . 68

Viewing the date and time of a call . . . . . . . . . . . . . . . . . 68

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Contents

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 84

Displaying incoming call information . . . . . . . . . . . . . . . . . . . 84

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 86

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Securing your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Talking with more than one person . . . . . . . . . . . . . . . . . . 96

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Contents

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . . 98

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 102

Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Using Call Page Connect to make an announcement . . . . . 104

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 105

Charging a call or charging a forced call . . . . . . . . . . . . . . . 105

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 115

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 115

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 123

Using Virtual Office on your Remote IP Phone . . . . . . . 124

Using Virtual Office on your Office IP Phone . . . . . . . . . 127

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 128

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 129

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 131

Contents

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 132

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 132

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 133

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 135

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 135

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 137

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Accessing External Server Applications . . . . . . . . . . . . . 142

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 143

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Regulatory and safety information . . . . . . . . . . . . . . . . . . 151

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 154

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Contents

About the Nortel IP Phone 1120E

The Nortel IP Phone 1120E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) thro ug h an Ethe rne t connection.

In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys. Figure 1 shows the key labels.

Figure 1: Self-labeled feature keys and context-sensitive soft keys

Basic features

Your IP Phone 1120E supports the following features:

• four self-labeled line/programmable feature keys with labels and indicators

• four context-sensitive soft keys

For information about context-sensitive soft keys, see New in This Release Communication Server Release 5.0 (NN43001-115).

Note: Some IP Phone 1120E phones are not configured to support soft key functionality. Consult your system administrator.

About the Nortel IP Phone 1120E

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker phone

• volume control keys for adjusting ringer, speaker, handset, and headset volume

• six specialized feature keys: —Quit — Directory — Message/Inbox — Shift/Outbox — Services —Copy

• six call-processing fixed keys: —Mute — Handsfree — Goodbye — Expand — Headset —Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard or mouse Note: Powered downstream 1.1-compliant USB h ubs are supported,

including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic network configuration

• Graphical XAS

• hearing aid compatibility

About the Nortel IP Phone 1120E

• Accessory Expansion Module port to connect the Expansion Module for IP Phone 1100 Series (Expansion Module)

For information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101).

Figure 2 shows the IP Phone 1120E.

Figure 2: IP Phone 1120E

Telephone controls

This section describes the controls on the IP Phone 1120E. In some geographic regions, the IP Phone 1120E is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).

About the Nortel IP Phone 1120E

Table 1: Telephone controls

Fwd

More..

GrpCl Z

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

When a triangle appears before a soft key label, the feature is active.

Press the More key to access the next layer of context-sensitive soft keys (self-labeled).

The keys on either side of the LCD display area are self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as line (DN) keys.

A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.

A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.

(Volume +)

(Volume -)

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease volume.

(Mute)

(Handsfree)

About the Nortel IP Phone 1120E

Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key a pplies to handsfree, handset, and headset microphones.

The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Press the Handsfree key to activate handsfree.

The Handsfree LED indicator, located on the

Handsfree key, lights to indicate when

handsfree is active.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Use Up and Down to scroll up and down in lists, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your phone, you can also use the Left and Right keys to select editable fields; press the Right key to select the field below the current selection, or the Left key to select the one above.

Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In many cases, you can use the Enter key instead of the Select soft key.

About the Nortel IP Phone 1120E

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to

(Hold)

return to the caller on hold.

Use the Expand key to access external server applications.

(Expand)

Press the Headset key to answer a call using the headset or to switch a call from the

(Headset)

handset or handsfree to the headset. The Headset LED indicator, located on the

Handsfree key, lights to indicate that the

headset is in use.

Use the Goodbye key to terminate an active call.

(Goodbye)

When a message is waiting, the red Visual

Alerter/Message Waiting indicator flashes.

Also, when the ringer sounds, this indicator flashes.

When your IP Phone 1120E firmware is being updated, the blue Feature Status

Lamp flashes.

To find out if additional features are supported, contact your administrator.

(Copy)

(Quit)

(Shift/Outbox)

(Msg/Inbox)

About the Nortel IP Phone 1120E

Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.

The Shift/Outbox key is a fixed key that is reserved for future feature development.

Press the Message/Inbox key to access your voice mailbox.

Note: This function is not available on all phones; consult your administrator.

(Directory)

Press the Directory key to access directory services.

About the Nortel IP Phone 1120E

Press the Services key to open the Services

(Services)

menu, and use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment

— Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — On hook default path — Change Feature Key Label — Name Display Format — Live Dialpad

• Password Admin: — Station Control Password

The Password Ad min menu is not available on all IP Phone 1120E sets.

• Display Network Diagnostics Utilities

Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

(Services)

(continued)

(Services)

About the Nortel IP Phone 1120E

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Press the Services key to exit from any menu or menu item.

Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu

Your system administrator can establish a password for the Local Tools menu. If you attempt to access the Local Tools menu and a password prompt dialog box appears, contact your system administrator.

Telephone display

Your IP Phone 1120E has three display areas:

• The upper display area provides labels for the four self-labeled line/ programmable feature key labels.

• The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt string, user-entered digits, date and time information, and phone information.

Because the IP Phone 1120E only has a single-line information display area, you are prompted to scroll through any additional lines of information. For example, during an incoming call, only the Directory Number (DN) appears if the caller name is greater than 10 characters. Press the flashing arrow to display the caller name.

About the Nortel IP Phone 1120E

• The lower display area provides labels for the four context-sensitive soft keys.

Figure 3 shows an idle LCD screen.

Figure 3: IP Phone 1120E LCD screen

Call features and Flexible Feature Codes

Some features are not available on all IP Phones. Call features and Flexible Feature Codes (FFCs) must be assigned to your IP Phone and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone.

Security features

The following security features are available on your IP Phone 1120E:

• Using Encrypted Calling

• Managing your Station Control Password (SCPW)

Using Encrypted Calling

Your IP Phone 1120E supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) is displayed on the screen when your call is secured using SRTP media encryption.

About the Nortel IP Phone 1120E

Contact your system administrator to find out if this feature is available for your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your IP Phone

• password-protected IP Phone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform ation.

To change your password (SCPW):

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to scroll and highlight Password Admin.

3. Press the Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down navigation keys to scroll and highlight New Password.

About the Nortel IP Phone 1120E

6. Press the Enter key.

7. Use the dialpad to enter the new password.

8. Press the Enter key to accept the new password.

If you are locked out of your IP Phone 1120E, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

Enter

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

4. Press the Enter soft key.

Yes No

About the Nortel IP Phone 1120E

5. Press the Up/Down navigation keys to highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following soft keys: — Yes to accept the selection — No to return to the Directory menu

Done

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your IP Phone 1120E using the following methods:

• “Entering text using the dialpad” on page 24

• “Editing text using the soft keys” on page 25

• “Entering text using the USB keyboard” on page 26

The use of any of these methods for text entry depends on the application. Table 2 shows the applications and input devices that you can use for text entry.

Table 2: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard Local Tools menu USB keyboard

Dialpad USB keyboard for numeric

entries only

Dialpad for numeric entries

Entering text using the dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.

For example, if you want to use the letter A, press the number 2 key once. If you want the letter C, press the number 2 key three times.

Entering and editing text

Note: No letters are associated with the number 1 or the 0 keys.

Editing text using the soft keys

You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the character you want is not visible, press the More soft key to access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and perform the following:

a. Press the Up navigation key to access the symbols. b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

Table 3 describes the soft key editing functions on your IP Phone 1120E.

Table 3: Editing soft key description (Part 1 of 2)

Key Description

Cancel Action is cancelled. Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected).

Clear Clear the input field.

Entering and editing text

Table 3: Editing soft key description (Part 2 of 2)

Key Description

Case Switch the next character to either uppercase

or lowercase. Delete Backspace one character. Done/Select/Enter Meaning depends on application.

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the phone. Table 4 shows the function keys and their associated action during phone calls.

Table 4: USB keyboard function keys during phone calls

Function key Action

f1 Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit

Connecting the components

Figure 4 shows connections on the IP Phone 1120E.

Figure 4: IP Phone 1120E connections

WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Expansion Module for IP Phone 1100 Series connector to this port can cause damage to the phone.

Connecting the components

Before you begin

CAUTION Damage to Equipment

Do not plug your IP Phone 1120E into a regular phone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your phone into a 10/100/1000BaseT Ethernet jack.

CAUTION

Your IP Phone 1120E is designed for use in an indoor environment only.

Connecting the components of the phone

WARNING

Your IP Phone 1120E is shipped with the base locked in position. To avoid damaging your phone, press the wallmount lever, located just under the Handsfree key as indicated in Figure 5 on page 29, to release the base and pull it away from the phone.

Connecting the components

Figure 5: Release the IP Phone 1120E from the stand

Use the following steps to connect the components of your phone.

1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 30, and remove the stand cover. The cable routing tracks are now accessible.

Connecting the components

Figure 6: Remove the stand cover

2. Connect the AC power adapter (optional). Connect the adapter to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand.

WARNING

Use your IP Phone 1120E with the approved Nortel AC Adapter (model # N0089601).

Note 1: The IP Phone 1120E supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5 cable, the LAN must support Power over Ethernet, and an AC

Connecting the components

adapter is not required. To use local AC power, the optional AC adapter can be ordered separately.

Note 2: You must use CAT-5e (or later) cables if you want to use gigabit Ethernet.

3. Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack marked with the symb ol bend in the cable, and then thread the handset cord throu gh the channels in the stand so that it exits behind the handset on the right side, in the Handset cord exit in the stand base marked with the symbol

4. Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9 headset jack marked with the symbol ) on the back of the phone, and thread the headset cord along with the handset cord through the channels in the stand, so that the headset cord exits the channel marked with the symbol ).

5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the RJ-45 connector marked with the symbol %, and thread the network cable through the channel marked with the symbol %.

+, as shown in Figure 7 on page 32.

+. Form a small

6. If you are connecting your PC through the phone, you will require a second CAT5 cable. Only one cable is included with the IP Phone 1120E package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the RJ-45 connector marked with the symbol ( and thread it through the channel marked with the symbol (. Connect the other end to the LAN connector on the back of your PC.

7. Install additional cables. If applicable, plug in optional USB devices. Connect the Ethernet cable to the LAN Ethernet connection. If you are using an AC power adapter, plug the adapter into an AC outlet.

Connecting the components

Figure 7: Cable routing tracks and mounting holes

8. Wall-mount your phone (optional). Your IP Phone 1120E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not provided).

Complete steps 1-7, as needed, before you wall-mount your phone:

Method A: Press the wall-mount lever, and pu ll the phone away from the stand, as shown in Figure 5 on page 29.Using the stand cover (the part you removed in step 1), mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone. Four small pins on the bottom of the stand cover make marks on the wall. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then install the phone stand mounting holes over the screw heads. You may need to remove the phone from the wall to adjust the lower screws. When the lower screws are snug, install the phone on the mounting screws, and then tighten the top screws. See Figure 7 on page 32.

Connecting the components

Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page 32 (Method B).

9. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click.

10. Put the phone in the wall-mount position (optional). If you wallmounted your phone, put it in the wall-mount position by holding the Tilt Lever and pressing the phone towards the base until the ph one is parallel with the base. Release the Tilt Lever and continue to push the phone towards the base until you hear an audible click. Ensure the phone is securely locked in position.

Configuring Telephone Options

Your IP Phone 1120E Services menu lists the following submenus:

•The Telephone Options menu enables you or your system administrator to configure phone preferences. The Telephone

Options menu offers the options shown in Figure 8.

• Password Admin menu enables you or your system administrator to change the Station Control Password (SCPW).

•The Virtual Office Login and Test Local Mode (for Branch Office) menus are listed when an IP Phone 1120E Class of Service is configured for Virtual Office and Branch Office. For mor e information, see page 122.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 1120Es. Consult your

system administrator.

Figure 8: Telephone Options menu

Volume adjustment Contrast adjustment Language Date/Time

Display diagnostics Local Dialpad Tone Set Info Diagnostics

Call Log Options Ring type Call Timer

On hook default path

Change Feature Key Label Name Display Format Live Dialpad

Note: When an option has a sublist, an ellipsis (...) appears after the option.

Configuring Telephone Options

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 36

• “Adjusting the display screen contrast” on page 37

• “Selecting a language” on page 38

• “Selecting date and time format” on page 39

• “Accessing display diagnostics” on page 40

• “Choosing local dialpad tone” on page 40

• “Viewing telephone information” on page 41

• “Diagnostics” on page 42

• “Configuring call log options” on page 43

• “Choosing a ring type” on page 47

• “Enabling or disabling Call Timer” on page 48

• “Enabling OnHook Default Path” on page 49

• “Changing feature key labels” on page 49

• “Configuring the name display format” on page 51

• “Configuring Live Dialpad” on page 52

To use the Telephone Options menu:

1. Press the Services key.

2. Press the Up/Down navigation keys to scroll and highlight Telephone Option.

3. Press the Enter key.

Configuring Telephone Options

4. Use the Up/Down navigation keys to

5. Press the Enter key. The display

6. Choose one of the following:

scroll and highlight an option (for example, Language…).

provides information required to adjust your selection.

Select Cancel

— Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the volume

To adjust the volume, press the Services key, select Telephone

Options, and select Volume adjustment…

To adjust the volume:

1. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Ringer — Handset listen — Handsfree listen — Headset listen —Buzzer

Down Up

Configuring Telephone Options

2. Press the Enter key.

3. To increase or decrease the volume, do one of the following:

— Press the Down and Up soft keys. —Press the Up/Down navigation keys.

4. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

volume level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the display screen contrast

To adjust the LCD display screen contrast, press the Services key, select

Telephone Options, and select Contrast adjustment.

Note 1: If you have an Expansion Module for IP Phone 1100 Series attached to your IP Phone, adjusting the telephone’s LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module for IP Phone 1100 Series.

Note 2: You can also adjust the contrast using the Local Tools menu; Nortel recommends that you use the control in the Telephone Options menu.

Configuring Telephone Options

To adjust the display screen contrast:

Lower Higher

Select Cancel

1. To increase or decrease the display contrast level, choose one of the following:

— Press the Lower and Higher soft

keys.

—Press the Up/Down navigation keys.

2. Choose one of the following: —Press the Select soft key to save the

contrast level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a language

The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and select

Language…

Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select Preferences, and select Language.

To select a language:

Configuring Telephone Options

1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

Note: Some languages may not be installed on your IP Phone. Contact your system adminstrator for more information about available languages.

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting date and time format

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time forma t, press the

Services key, select Telephone Options, and select Date/Time…

To select a date and time format:

1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upperright side of the display area.

Configuring Telephone Options

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

format and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Accessing display diagnostics

The Display diagnostics option tests the IP Phone display screen and indicator lights. To access display diagnostics, press the Services key, select Telephone Options, and select Display diagnostics.

To select Display diagnostics:

1. Press the Up/Down navigation keys to scroll through the list to view display capabilities.

Cancel

2. Press the Cancel soft key to return to the Telephone Options menu.

Choosing local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options, and select Local DialPad Tone.

To choose a local dialpad tone:

1. Press the Up/Down navigation keys to

2. Choose one of the following:

Configuring Telephone Options

highlight one of the following dialpad tones:

— None to disable all tones — Short Click to enable a single tone

for all keys

— DTMF to turn on a separate DTMF

tone for each key

Select Cancel

—Press the Select soft key to save the

tone selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Viewing telephone information

The Set Info option displays the following phone-specific information:

• General Info

• Set IP Info

• Ethernet Info

• Server Info

• Encryption Info To view IP Phone information, press the Services key, select Telephone

Options, and select Set Info.

Configuring Telephone Options

To view IP Phone information:

1. Press the Up/Down navigation keys to scroll through the list to view the IP Phone information.

Cancel

2. Press the Cancel soft key to return to the Telephone Options menu.

Diagnostics

The Diagnostics option displays the following phone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP Stats (Msg receive/trans)

•QOS Stats To view diagnostic information, press the Services key, select

Telephone Options, and select Diagnostics.

To view IP Phone information:

1. Press the Up/Down navigation keys to scroll through the list of diagnostic information.

Cancel

2. Press the Cancel soft key to return to the Telephone Options menu.

Configuring Telephone Options

Configuring call log options

Use the call log option to configure the following preferences:

• “Configuring the Callers List log” on page 43

• “Configuring New Call Indication” on page 44

• “Configuring Preferred Name Match” on page 45

• “Configuring Area Code Setup” on page 45

Configuring the Callers List log

You can configure the Callers List to log all incoming calls or only unanswered calls. The default configuration is Log all calls. To log unanswered calls only, press the Services key, select Telephone

Options, and select Call Log Option.

To log only unanswered calls:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

Select Cancel

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight Log unanswered

calls.

4. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

Configuring New Call Indication

You can configure your IP Phone 1120E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone

Options, and select Call Log Option.

To configure New Call Indication:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight New Call Indication.

Select Cancel

4. Press the Enter key.

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— New call indication off — New call indication on

6. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

Configuring Preferred Name Match

You can configure your IP Phone 1120E to display the name of the caller as defined in your Personal Directory. The default configura tion is Off. To configure Preferred Name Match, press the Services key, select

Telephone Options, and select Call Log Option.

To configure Preferred Name Match:

1. Press the Up/Down navigation keys to scroll and highlight Preferred Name

Match.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Preferred name match on — Preferred name match off

4. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Area Code Setup

Use the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number).

Configuring Telephone Options

This reordering is also performed when you scroll through your Callers List. To configure area codes, press the Services key, select Telephone

Options, and select Call Log Option.

To configure default area codes (maximum of three):

1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Area Code # 1 — Area Code # 2 — Area Code # 3

Select Cancel

4. Press the Enter key.

5. Use the dialpad to enter the number at the prompt.

6. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

the existing configurations.

To edit area code display:

Configuring Telephone Options

1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Area Code # 1 — Area Code # 2 — Area Code # 3

4. Press the Enter key.

5. Use the dialpad to edit the number.

6. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Choosing a ring type

The Ring type… option configures the phone’s ring ton e. To choose a ring type, press the Services key, select Telephone Options, and select

Ring type…

Configuring Telephone Options

To choose a ring type:

1. Press the Up/Down navigation keys to scroll and highlight one of the ring types.

Play

Select

Stop

Cancel

2. Press the Play soft key to sample the ring tone.

3. Choose one of the following: —Press the Select soft key to save the

ring type and return to the

Telephone Options menu.

— Press the Stop soft key and use the

Up/Down navigation keys to select a

different ring type.

— Press the Cancel soft key to keep

existing configurations.

Enabling or disabling Call Timer

The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options, and select

Call Timer.

To enable or disable Call Timer:

On Off

1. Choose one of the following: — To turn on the call timer, press the

On soft key.

— To turn off the call timer, press the

Off soft key.

Configuring Telephone Options

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

configuration and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Enabling OnHook Default Path

The OnHook Default Path option allows control whether a headset or the Handsfree feature is used to operate your IP Phone while it is on-hook. To enable OnHook Default Path, press the Services key, select

Telephone Options, and select OnHook Default Path.

To enable OnHook Default Path:

1. Press the Up/Down navigation keys to highlight one of the following:

— Handsfree enable — Headset enable

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

default path and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Changing feature key labels

The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys. To rename feature key labels, press the Services key, select Telephone Options, and select Change feature key labels.

Configuring Telephone Options

Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes.

To rename the labels:

3. Press the Enter key.

Home

4. Press the feature key that you are

5. Enter the new information for the feature

6. Choose one of the following:

Select Cancel

To restore the default labels:

changing.

Note:

If you enter a prime DN key, an

error message appears.

key label. To enter special characters, press the Up navigation key. For information about entering text, refer to “Entering text using the dialpad” on page 24.

—Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

To restore default labels, press the Services key, select Telephone

Options, and select Change feature key labels.

7. Press the Enter key.

Configuring Telephone Options

8. Use the Up/Down navigation keys to scroll and highlight one of the following:

a. Restore all key labels — Press the Yes soft key to change all

feature keys to default values. b. Restore one key label — Press the Select soft key. — Press the feature soft key. —Press the Yes soft key to change the

selected feature key label to the

default value. Note: When labels are changed to

default values, you cannot undo the change. The labels must be reentered.

Configuring the name display format

You can configure your IP Phone 1120E to display the name of the incoming calling party in the following formats:

• first name, last name

• last name, first name To configure name display format, press the Services key, select

Telephone Options, and select Name Display Format.

To configure name display format:

1. Press the Up/Down navigation keys to scroll and highlight Name display

format.

Configuring Telephone Options

2. Press the Enter key.

3. Press the Up/Down navigation keys to

4. Choose one of the following:

scroll and highlight one of the following: — first name, last name — last name, first name

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key.

To configure Live Dialpad, press the Services key, select Telephone

Options, and select Live Dialpad.

To configure Live Dialpad:

1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad.

2. Press the Enter key.

Configuring Telephone Options

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— On — Off (default)

4. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Local Menu options

Note 1: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator.

Note 2: Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator.

Your IP Phone 1120E has both local and server-based options. Press the

Services key twice to access the Local Tools menu, which is organized

into the following submenus:

• “Using the 1. Preferences submenu” on page 56

• “Using the 2. Local Diagnostics submenu” on page 59

• “Using the 3. Network Configuration menu” on page 60

• “Using the 4. Lock Menu” on page 60 If a menu entry has a number in front of it, you can select that entry by

pressing the associated key on the dialpad. For example, when you are in the Local Tools menu, you can access 2. Local Diagnostics by pressing the 2 key on the dialpad.

The function of some keys on the IP Phone varies depending on the situation. The key functions in the menus are describe d in Table 5.

Table 5: Nav igati on key f unctions in menus (Part 1 of 2)

Key Function

Down arrow keys Move the highlight down Up arrow keys Move the highlight up Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item

Configuring Local Menu options

Table 5: Nav igati on key f unctions in menus (Part 2 of 2)

Key Function

Enter digits on the

Select the associated menu item

dialpad

Stop key Close the menu

The key functions in dialog boxes are described in Table 6.

Table 6: Navigation key functions in dialog boxes

Key Function

Down arrow keys Scroll the window down Up arrow keys Scroll the window up Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Toggle Edit mode on or off

Toggle the check box status

When you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit position. The navigation key functions in Edit mode are described in Table 7.

Table 7: Navigation key functions in Edit mode (Part 1 of 2)

Key Function

Down arrow keys Open the combo box list

Move the highlight down the list

Up arrow keys Move the highlight up the list Right arrow key Select the current combo box list item

Move the cursor to the right

Left arrow key Delete a character in edit field

Configuring Local Menu options

Table 7: Navigation key functions in Edit mode (Part 2 of 2)

Key Function

Enter key Select highlighted item in combo box

Exit edit mode

Enter characters or digits on the dialpad

Note: If you are using a USB mouse, you can right-click on the Telephony screen to open the Local T ools menu, and click on an item to select it.

Insert characters or digits at the current cursor position

Using the 1. Preferences submenu

The Local Tools menu 1. Preferences submenu offers the following choices:

• “Changing 1. Display Settings” on page 56

• “Changing 2. Language” on page 58

Changing 1. Display Settings

The Display Settings menu provides access to two tools: Contrast and

Sleep. Use the Contrast tool to alter the physical settings of the display.

Use the Sleep tool to control how long the display remains lit if the ph one is inactive.

Note: Contrast can also be adjusted in the Telephone Options menu; Nortel recommends that you use the control in the Telephone Options menu whenever possible.

To configure the Contrast or Sleep tools, press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select

1. Preferences, and press the 1 key on the dialpad to select

1. Display Settings.

To configure Contrast or Sleep tools:

1. Press the Up/Down arrow keys to scroll and highlight one of the following:

— Contrast — Sleep

Note: Sleep is displayed in the format xxx, where xxx is a time in minutes or hours.

2. Press the Enter key.

3. Press the Up/Down arrow keys to increase or decrease the selected value.

Note 1: Available values for Sleep are as follows:

Configuring Local Menu options

Exit

5m (5 minutes) 15m (15 minutes) 30m (30 minutes) 1h (1 hour — default) 2h (2 hours) Never (screen does not go black)

Note 2: Extending the sleep time or never sleeping reduces the life span of the display screen.

4. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Configuring Local Menu options

Changing 2. Language

Use the Language menu item to configure local preferences. Use the

Language tool to select the language used on your phone.

Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the Services key, select Telephone Options, and select Language…

To select the language used in the local menus, press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select 1. Preferences, and press the 2 key on the dialpad to select

2. Language.

To select the language used in local menus:

1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

Select Cancel

Exit

2. Choose one of the following: —Press the Select soft key to save the

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

3. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Configuring Local Menu options

Using the 2. Local Diagnostics submenu

Use the Local Tools menu 2. Local Diagnostics submenu to access the following:

• “Using 1. IP Set&DHCP Information” on page 59

• “Using 2. Network Diagnostic Tools” on page 59

• “Using 3. Ethernet Statistics” on page 59

• “Using 4. IP Network Statistics” on page 59

• “Using 5. USB Devices” on page 60 Note: Press the Return soft key to return to the Local Diagnostics

submenu at any time while working tools in the Local Diagnostics submenu. Use the Return key to quickly gather information and run tests without exiting and reentering the Local Tools menu. For example, you can check the Ethernet Statistics, then press Return and enter the Network Diagnostics Tools to ping an IP address.

Using 1. IP Set&DHCP Information

The Network Configuration tool is used to view reports about IP set and DHCP operation. This tool is for administrator use only.

Using 2. Network Diagnostic Tools

The Network Diagnostic Tools menu contain s too ls tha t ar e us ed to diagnose network problems. This menu is for administrator use only.

Using 3. Ethernet Statistics

The Ethernet Statistics tool is used to view reports about Ethernet operation. This tool is for administrator use only.

Using 4. IP Network Statistics

The IP Networks Statistics tool is used to view reports about network operation. This tool is for administrator use only.

Configuring Local Menu options

Using 5. USB Devices

The USB devices tool provides information about Universal Serial Bus (USB) devices that connect to your phone. Your IP Phone 1120E automatically detects USB devices when you connect them to the USB port in the back of the phone.

To check USB device information, press the Services key twice to open the Local tools menu, press the 2 key on the dialpad to select

2. Local Diagnostics, and press the 5 key on the dialpad to select

5. USB Devices.

To check USB device information:

The screen displays information about connected devices.

Return

1. Press the Return soft key to return to the main display.

Using the 3. Network Configuration menu

The Network Configuration tool displays information that was configured when the IP Phone was installed. This tool is for system administrator use only.

Using the 4. Lock Menu

Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only

Making a call

This section describes features associated with making a call. You can make a call from your IP Phone 1120E using any of the following methods:

• “Using Off-hook dialing” on page 61

• “Using On-hook dialing” on page 62

• “Using handsfree dialing” on page 63

• “Using the Directory applications” on page 65

• “Using Predial” on page 69

• “Using AutoDial” on page 70

• “Using Ring Again” on page 72

• “Using Last Number Redial” on page 73

• “Using Speed Call” on page 74

• “Using System Speed Call” on page 75

• “Using HotLine” on page 75

• “Using intercom calling” on page 76

Using Off-hook dialing

1. Lift the handset.

2. Dial the number.

Making a call

3. To terminate the call, choose one of the following:

(Goodbye)

— Replace the handset into the cradle. — Press the Goodbye key.

Using On-hook dialing

1. Leave the handset in the cradle.

2498

2. Press the line (DN) key.

3. When the dial tone sounds, dial the number.

4. When the called party answers, lift the handset.

(Goodbye)

5. To terminate the call, choose one of the following:

— Replace the handset into the cradle. — Press the Goodbye key.

Making a call

Using handsfree dialing

Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode .

To use handsfree dialing:

1. Press the Handsfree key.

(Handsfree)

2. If a headset is connected, press the

(Headset)

Headset key.

3. Dial the number.

To discontinue a handsfree call:

Press the Goodbye key.

(Goodbye)

To mute a handsfree call:

1. Press the Mute key. The LED indicator

(Mute)

flashes.

Making a call

2. Press the Mute key again to return to a

(Mute)

two-way handsfree conversation.

To switch from handsfree to handset:

Lift the handset.

To switch from handset to handsfree:

1. Press the Handsfree key.

(Handsfree)

2. Replace the handset.

To use a headset:

1. Connect the headset to the headset jack or the handset jack.

2. Press the Headset key.

(Headset)

To switch from handsfree to headset:

1. Press the Headset key.

(Headset)

Making a call

Using the Directory applications

You can make calls using the following Directory applications available on your IP Phone 1120E:

• “Making a call using Corporate Directory” on page 65

• “Making a call using the Personal Directory” on page 66

• “Making a call using the Callers List” on page 67

• “Making a call using the Redial List” on page 68

Making a call using Corporate Directory

Note: This feature is not available on all phones. Contact your system administrator to find out if this feature is available for your use.

The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use the Corporate Directory, press the Directory key and select Corporate

Directory.

To search for a specific number:

1. When prompted, use the dialpad to enter the desired name in the last name, first name format.

2. Press the Search soft key to find the desired name.

Note: A successful search displays the first match on the screen.

Making a call

3. Choose one of the following:

Dial Cancel

To scroll to a specific number:

1. Press the Up/Down navigation keys to

2. Choose one of the following:

Dial Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Note: If there is no match to the search query, start a new search or change the information in the initial search.

scroll and highlight a name in the Corporate Directory.

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Personal Directory

The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Director y, press the Directory key and select Personal Directory. For information on how to configure and use the Personal Directory, refer to “Using the Personal Directory” on page 115.

To make a call using the Personal Directory:

1. Press the Up/Down navigation keys to scroll and highlight a name in the

Personal Directory.

2. Choose one of the following:

Making a call

Dial Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Callers List

The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use the Callers List, press the Directory key and select Callers List. For information on how to configure and use the Callers List, refer to “Using the Callers List” on page 118.

To make a call using the Callers List:

1. Press the Up/Down navigation keys to scroll and highlight a name in the

Callers List.

2. Choose one of the following:

Dial Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call

Making a call using the Redial List

The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the Directory and select Redial List. For information on how to configure and use the Redial List, refer to “Using the Redial List” on page 120.

To make a call using Redial List:

1. Press the Up/Down navigation keys to scroll and highlight a name in the Redial

List.

2. Choose one of the following:

Dial Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Viewing the date and time of a call

In both the Redial List and Caller List, you ca n check the date and time of a call.

To view date and time of a call:

1. Press the Up/Down navigation keys to scroll and highlight a name in the Redial

List or Caller List.

2. Press the Right navigation key to display the DN of the selected entry.

Making a call

3. Choose one of the following: — In the Redial List, press the Down

navigation key to display the date and time the last call was placed to the selected entry.

— In the Caller List, press the Down

navigation key twice to display the date and time of the last call from the selected entry.

Note: In the Caller List, the first press of the Down navigation key displays the number of times a caller has called.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before dialing.

To use Predial:

2498

1. Without selecting the line key, enter the number to be dialed.

2. Press a line key to dial the number.

3. Lift the handset when the called party answers or, if in handsfree mode, begin to speak.

Making a call

To edit a Predial number:

1. Use the dialpad to enter the number.

2. Choose one of the following:

Clear Delete

2498

— To erase all numbers, press the

Clear soft key. Reenter the numbers

to be dialed.

— To change one number at a time,

press the Delete soft key to backspace. Re-enter the number.

3. Press a line key to dial the number.

Using AutoDial

Use the AutoDial feature to display, store, and automatically dial phone numbers.

To store an AutoDial number:

AutoDial

1. Without lifting the handset, press the appropriate AutoDial key.

Note: The display screen displays the word Autodial next to the appropriate key.

2. Using the dialpad, dial the phone number (including access code) to be stored on the selected AutoDial key.

Making a call

AutoDial

3. Press the AutoDial key a second time to

4. Assign a label to the key.

To display an AutoDial number:

Display

AutoDial

1. Press the Display key.

2. Press an AutoDial key in the upper

To use AutoDial:

store the number on the selected key. Note: After you store a number, the

word Autodial disappears, and the stored number is displayed.

Note: After you assign the label, the number disappears and only the label appears on the screen next to the key.

display area to display the number associated with that key.

AutoDial

1. Lift the handset.

2. Press an AutoDial key in the upper display area to dial the number associated with that key.

Making a call

Using Ring Again

Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number.

To activate Ring Again:

1. Dial a number and receive a busy tone or no answer.

RngAgn

To call a Ring Again party when you receive notification:

RngAgn

2. Choose one of the following: —Press the Ring Again soft key. — Enter the Ring Again Activate FFC.

1. After receiving the notification ring, lift the handset, or, if you are using the headset or in Handsfree mode, go to step 2.

2. Press the Ring Again soft key to automatically dial the number.

To deactivate Ring Again before notification:

Choose one of the following:

Making a call

RngAgn

— Press the Ring Again soft key a

second time.

— Enter the Ring Again Deactivate

FFC.

Using Last Number Redial

Use the Last Number Redial feature to automatically redial the last dialed number.

To use Last Number Redial:

Choose one of the following:

1. To redial using the handset:

— Lift the handset. — Press the line (DN) key.

2498

2. To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed).

Making a call

Using Speed Call

Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers.

To store a Speed Call number:

SpcCtl

To make a Speed Call:

1. Press the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode.

2. At the prompt: — Enter a one-, two-, or three-digit

code (0-999).

— If required, dial the access code. — Enter the phone number (internal,

external or long-distance number).

3. Press the Speed Call Controller soft key again to save the code and number. The flashing icon turns off.

1. Lift the handset.

SpcCtl

2. Press the Speed Call Controller soft key.

Making a call

3. Dial the Speed Call code to automatically dial the number.

Using System Speed Call

Use the System Speed Call feature to dial Speed Call co des that override dialing restrictions placed on your IP Phone.

To make a System Speed Call:

1. Lift the handset.

2. Choose one of the following:

SScUsr SScCtl

— Press the System Speed Call soft

key.

— Press the System Speed Call

Controller (SScCtl) key.

3. Dial the Speed Call code to automatically dial the number.

Using HotLine

Use the HotLine feature to automatically dial a specific number.

To use HotLine:

HotLine

Press the HotLine soft key to automatically dial the number.

Making a call

Using intercom calling

Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member.

To make an intercom call:

1. Lift the handset.

Intrcm

To answer an intercom call while on a line other than your intercom group line:

(Hold)

(Goodbye)

Intrcm

2. Press the Intercom key.

3. Dial the one- or two-digit code for the desired intercom group member.

1. Choose one of the following keys: —Press the Hold key to put the current

call on hold.

— Press the Goodbye key to end the

call.

2. Press the Intercom key and begin to speak.

Answering a call

Each incoming call causes the phone to ring, the LCD indicato r (R) beside the Line (DN) key to flash, and the Message Indicator lamp to flash.

To answer a call:

Choose one of the following four options:

•Lift the handset.

• Press the Handsfree button located on

(Handsfree)

the left side of the handset.

• Press the line (DN) key beside the LCD indicator as it flashes.

(Headset)

• Press the Headset key if a headset is connected to your IP Phone.

While on an active call

This section describes the following features, available during an active call:

• “Placing a call on hold” on page 78

• “Transferring a call” on page 79

• “Using Timed Reminder Recall” on page 80

• “Using Attendant Recall” on page 81

• “Using Call Park” on page 82

• “Recording a Calling Party Number” on page 84

• “Displaying incoming call information” on page 84

• “Tracing a malicious call” on page 85

Placing a call on hold

Use the Hold feature when you are talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call.

To place a call on hold:

Press the Hold key. The LCD indicator flashes beside the line on hold.

(Hold)

To retrieve a call on hold:

Note: If Automatic Hold is enabled, the active call is automatically put on hold when you answer the second call.

Press the line (DN) key beside the flashing LCD indicator.

While on an active call

Transferring a call

Use the Transfer feature to redirect a call to the appropriate pers on .

To transfer a call to a third party:

Trans

To return to the original call, if the transfer is incomplete:

1. Press the Transfer soft key. The other party is put on hold and a dial tone sounds. The LCD indicator light flashes steadily.

2. Dial the DN to which you are transferring the call or use the Personal Directory,

Redial List, or Callers List to select a

number to dial.

3. When that number rings or a person answers, press the Transfer soft key to connect the calling party.

If the person called is not available, press the line (DN) key (next to the LCD indicator) to reconnect to the original call.

While on an active call

Using Timed Reminder Recall

Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered.

To use Timed Reminder Recall:

Trans

1. Press the Transfer soft key. The call is put on hold.

2. Dial the number to which you are transferring the call.

3. Choose one of the following to start the recall timer:

— Press the Transfer soft key. — Replace the handset before the

extension answers.

Note: If the transfer is complete, the recall timer stops.

While on an active call

If the transferred call is not answered, your IP Phone rings:

1. Lift the handset to reconnect to the original caller.

Trans

(Goodbye)

2. Choose one of the following: — Press the Transfer soft key and

repeat the transfer.

— If the transfer is picked up while you

are on the line, press the Goodbye key to complete the transfer.

Using Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant.

To contact the attendant while on a call:

AttRcl

(Goodbye)

1. Press the Attendant Recall key and stay on the line until the attendant answers.

2. Press the Goodbye key. The caller remains connected to the attendant.

While on an active call

Using Call Park

Use the Call Park feature to hold temporarily (park) and retrieve a call from any IP Phone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to automatically park most calls.

To park a call on the System Park DN or your own DN:

During an active call, press the Park soft

key twice.

Park Park

To park a call on a DN other than the System Park DN or your own DN:

Park

Note: By default, the call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system.

1. Press the Park soft key.

2. Dial the DN where you want to park the call.

3. Press the Park soft key.

To park a call using the SPRE code or FFC:

1. Choose one of the following:

Trans Conf

— Press the Transfer soft key.

— Press the Conference soft key.

2. Dial the Call Park FFC.

3. To use an alternate DN from the System

Park DN or your own DN, dial the DN

where you want to park the call. Otherwise, proceed to step 4.

4. Choose one of the following:

Trans Conf

— Press the Transfer soft key.

— Press the Conference soft key.

While on an active call

To retrieve a parked call:

Park

1. Lift the handset.

2. Press the Park soft key.

3. Dial the DN where you parked the call. Note: If a parked call is not retrieved

within a specified period of time, it rings back to your IP Phone or to the attendant.

While on an active call

Recording a Calling Party Number

Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call.

To record a caller’s number for accounting purposes:

CParty

1. Press the Call Party soft key. The caller is placed on hold.

2. Dial a charge account number or the caller’s number.

Note: For information on using the

Charge key, see “Charging a call or

charging a forced call” on page 105.

3. Press the Call Party soft key to return to the call.

Displaying incoming call information

Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress.

To view the information on an incoming call while on a call in progress:

Display

1. Press the Display key.

While on an active call

2. Press the flashing line (DN) key. The call waiting information displays.

Note: When used with other feature keys, the Display key displays information associated with those feature keys.

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system.

Note: This is not a default feature. Contact your system administrator to configure this feature on your IP Phone.

To use Call Trace while on a call:

CallTrace

To use Call Trace without a Call Trace key:

Trans Conf

Press the Call Trace key.

1. Choose one of the following: — Press the Transfer soft key. — Press the Conference soft key.

2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.

Incoming calls

You can use the following features when you have an incoming call:

• “Using Automatic Answerback” on page 86

• “Using Call Pickup” on page 86

• “Using Call Waiting” on page 88

Using Automatic Answerback

When the Automatic Answerback feature is active, your IP Phone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service.

To activate Automatic Answerback:

AutoAns

To deactivate Automatic Answerback:

AutoAns Z

Press the Automatic Answerback key.

Press the Automatic Answerback key again.

Using Call Pickup

Use the Call Pickup feature to pick up calls from any IP Phone in your pickup group or another pickup group.

To answer a call in your own call pickup group:

1. Lift the handset.

Incoming calls

Pickup

2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number

FFC.

To answer an incoming call in another call pickup group:

1. Lift the handset.

GrpPkp

2. Press the Group Pickup key or enter the Pickup Group FFC.

3. Dial the pickup group number of the ringing IP Phone.

To answer a call at a specific extension in any pickup group:

Pickup

1. Lift the handset.

2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Directory

Number FFC.

Incoming calls

3. Dial the DN of the IP Phone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the

Goodbye key.

Using Call Waiting

The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call.

To answer an incoming call while on another call:

1. When the incoming call tone sounds,

(Hold)

press the Hold key to put the current call on hold.

Note: If Automatic Hold is enabled, it is not necessary to press the Hold key .

CallWait

To return to the first IP Phone call:

(Hold)

(Goodbye)

2. Press the Call Waiting key.

1. Choose one of the following: — Press the Hold key to put the

— Press the Goodbye key to end the

second call on hold.

second call.

2. Press the line (DN) key associated with the first call.

If you do not have a Call Waiting key:

1. Press the Goodbye key to end the current call.

(Goodbye)

2. Press the line (DN) key beside the flashing status icon to answer the incoming call.

Incoming calls

While away from your desk

You can use the following features when you are away from your desk:

• “Using Call Forward” on page 90

• “Using Internal Call Forward” on page 91

• “Using Remote Call Forward” on page 92

• “Securing your IP Phone” on page 94

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the IP Phone is ringing, the call cannot be forwarded.

To forward your calls or change the forward number:

Fwd

1. Choose one of the following: — Press the Forward soft key. — Lift the handset and enter the Call

Forward All Calls Activate FFC.

2. Dial the DN where you want to forward your calls.

3. Press the Forward soft key.

To deactivate Call Forward:

While away from your desk

Fwd

To reinstate Call Forward to the same number:

Press the Forward soft key twice.

Fwd Fwd

Choose one of the following:

• Press the Forward soft key.

• Lift the handset and enter the Call

Forward All Calls Deactivate FFC.

Using Internal Call Forward

Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Phone system still ring at your IP Phone. Current incoming calls cannot be forwarded.

To forward internal calls:

IntForward

1. Choose one of the following: — Press the Internal Call Forward

key.

— Lift the handset and enter the

Internal Call Forward Activate

FFC.

2. Dial the DN to which you are forwarding your internal calls.

While away from your desk

IntForward

To deactivate Internal Call Forward:

IntForward Z

To reinstate Call Forward to the same number:

IntForward

3. Press the Internal Call Forward key.

Choose one of the following: — Press the Internal Call Forward

key.

— Lift the handset and enter the

Internal Call Forward Deactivate

FFC.

Press the Internal Call Forward key twice.

Using Remote Call Forward

Use the Remote Call Forward feature (from any phone other than your own) to forward calls to any IP Phone.

To activate Remote Call Forward:

1. Lift the handset.

2. If you are calling from an IP Phone outside the system, dial your direct system access number and wait for the dial tone.

While away from your desk

3. Dial the Remote Call Forward Activate FFC to activate the feature.

4. Dial your Station Control Password. A dial tone sounds.

5. Choose one of the following: — Dial your DN.

— To forward calls to the previous call

6. Dial the number to which you are forwarding calls. If calls are forwarded to an invalid number, a fast busy signal sounds.

7. Press the # key.

To deactivate Remote Call Forward:

1. Lift the handset.

2. If you are calling from an IP Phone outside the system, dial the direct

system access number and wait for the

dial tone.

forward phone number, press the # key. (Do not perform steps 6 and 7.)

While away from your desk

3. Dial the Remote Call Forward

Deactivate FFC.

4. Dial your Station Control Password.

5. After you hear the dial tone, dial your DN.

6. Press the # key.

Securing your IP Phone

Use the Electronic Lock feature to prevent others from making calls from your IP Phone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, please refer to “Security features” on page 20.

To lock your IP Phone:

1. Lift the handset.

2. Dial the Electronic Lock Activate FFC.

3. Dial your Station Control Password.

While away from your desk

4. Choose one of the following:

(Goodbye)

To unlock your IP Phone:

(Goodbye)

— If you are dialing locally, press the

Goodbye key.

— If you are dialing the FFC remotely,

dial your DN.

1. Lift the handset.

2. Dial the Electronic Lock Deactivate FFC.

3. Dial your Station Control Password.

4. Choose one of the following: — If you are dialing locally, press the

Goodbye key.

— If you are dialing the FFC remotely,

dial your DN.

Talking with more than one person

Use the following features to enable conversations between more than two people:

• “Using the Call Join feature” on page 96

• “Setting up a conference call” on page 97

• “Using Conferee Selectable Display” on page 98

• “Using Group Call” on page 99

Using the Call Join feature

Use the Call Join feature to connect a call to a current active call. This connection creates a conference between the two callers and yourself.

To connect a call on hold (on a different line) to your current call:

Conf

1. Press the Conference soft key.

2. Press the line key that has the number of the caller you want to connect to your current call.

3. Press the Conference soft key to join the person on hold to your conversation.

Talking with more than one person

Setting up a conference call

Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your IP Phone.

To set up a conference call:

Conf

If the person you attempt to add to the conference is una vailable:

1. While on a call, press the Conference soft key to place the party on hold. You hear a dial tone.

2. Dial the number of the person you want to add to the conference call. You can talk privately to the person you are adding at this time.

Note: If you press the Directory key, you can also use the Corporate

Directory, Personal Directory, Redial List, and Caller s List to find and dial the

number of the person you want to add to the conference call.

3. Press the Conference soft key a second time to conference all parties together.

(Goodbye)

1. Press the Goodbye key.

Talking with more than one person

2. Press the line (DN) key beside the flashing status icon to return to your original call

Using Conferee Selectable Display

Use the Conferee Selectable Display and Disconnect fe ature to list a ctive conferees and disconnect a conferee from the conference call.

To view active conferees:

ConfDsp

(Goodbye)

To disconnect a conferee:

ConfDsp

1. While on a conference call, press the

Conferee Selectable Display key to

turn on the LCD indicator. Each key press changes the screen to show a different active conferee.

Note: This action has no effect on the display of other IP Phones involved in the conference.

2. Press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off.

1. While on a conference call, press the

Conferee Selectable Display key until

the conferee you want to disconnect appears on the screen.

Talking with more than one person

2. Press the line (DN) key on which the conference call is established.

3. Choose one of the following:

(Goodbye)

— For a single conferee, press the

Goodbye key. If configured, the Conference Count Display returns

an updated total count of conferees. The LCD indicator turns off.

— For multiple conferees, repeat steps

1 and 2 until all conferees are disconnected. Then press the

Goodbye key.

Using Group Call

Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer.

To call group members:

1. Lift the handset.

Talking with more than one person

GrpCl

To answer a group call:

2. Press the Group Call key or enter the

Group Call FFC.

— The feature automatically calls all

group members. The icon flashes until all members answer.

— The phone numbers of the group

members appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily.

— When a person in your group is on a

conference call or another group call, they are not connected to your group call.

— After everyone in the group has

answered, only the person who made the group call can put the call on hold.

100

1. Lift the handset. Note the following about notification tones:

— If you are on a call and receive three

10-second tones, this is the notification of a group call on your current extension.

— If you are on a call on another line

when a group call is made, you receive a long tone through the handset or speaker.

— If you are already on a conference

call or another group call, you do not receive notification of a group call.

Nortel Networks 1120 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Title page

Revision history

Contents

About the Nortel IP Phone 1120E

Basic features

Telephone controls

Telephone display

Call features and Flexible Feature Codes

Security features

Using Encrypted Calling

Managing your Station Control Password (SCPW)

Entering and editing text

Entering text using the dialpad

Editing text using the soft keys

Entering text using the USB keyboard

Connecting the components

Before you begin

Connecting the components of the phone

Configuring Telephone Options

Using the Telephone Options menu

Adjusting the volume

Adjusting the display screen contrast

Selecting a language

Selecting date and time format

Accessing display diagnostics

Choosing local dialpad tone

Viewing telephone information

Diagnostics

Configuring call log options

Choosing a ring type

Enabling or disabling Call Timer

Enabling OnHook Default Path

Changing feature key labels

Configuring the name display format

Configuring Live Dialpad

Configuring Local Menu options

Using the 1. Preferences submenu

Changing 1. Display Settings

Changing 2. Language

Using the 2. Local Diagnostics submenu

Using 1. IP Set&DHCP Information

Using 2. Network Diagnostic Tools

Using 3. Ethernet Statistics

Using 4. IP Network Statistics

Using 5. USB Devices

Using the 3. Network Configuration menu

Using the 4. Lock Menu

Making a call

Using Off-hook dialing

Using On-hook dialing

Using handsfree dialing

Using the Directory applications

Making a call using Corporate Directory

Making a call using the Personal Directory

Making a call using the Callers List

Making a call using the Redial List

Viewing the date and time of a call

Using Predial

Using AutoDial

Using Ring Again

Using Last Number Redial

Using Speed Call

Using System Speed Call

Using HotLine

Using intercom calling

Answering a call

While on an active call

Placing a call on hold

Transferring a call

Using Timed Reminder Recall

Using Attendant Recall

Using Call Park

Recording a Calling Party Number

Displaying incoming call information

Tracing a malicious call

Incoming calls