Nortel Networks 1002rp User Manual
1002rp Server Hardware Installation
CallPilot
Release 4.0
Document Number: 555-7101-205
Document Version: Standard 1.07
October 2006
Copyright © 2006 Nortel Networks.
All Rights Reserved.
The information in this document is subject to change without notice. The
statements, configurations, technical data, and recommendations in this
document are believed to be accurate and reliable, but are presented
without express or implied warranty. Users must take full responsibility
for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot
server and the switch or system is proprietary to Nortel Networks. Any
other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior
to such use. Violations of the license by alternative usage of any portion of
this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek
all allowable remedies for such breach.
Standard 1.07
Trademarks
*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified
Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX,
DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian
1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession,
Supernode, Symposium, Telesis, and Unity are trademarks of Nortel
Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
2 CallPilot
October 2006
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA is a trademark of Qualcomm.
eTrust and InoculateIT are trademarks of Computer Associates Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET
EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT
EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK,
POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA,
and WINDOWS NT are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
LOGITECH is a trademark of Logitech, Inc.
MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape
Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.
NORTON ANTIVIRUS and PCANYWHERE are trademarks of
Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, In.
RADISYS is a trademark of Radisys Corporation.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are
trademarks of US Robotics.
1002rp Server Hardware Installation 3
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.
All other trademarks and registered trademarks are the property of their
respective owners.
Information for Japan
Japan Denan statement
The following applies to server models 1005r, 703t, and 1002rp:
Standard 1.07
Warning
Please be aware of the following while installing the equipment:
x Please use the connecting cables, power cord, and AC adaptors
shipped with the equipment or specified by Nortel to be used with the
equipment. If you use any other equipment, it may cause failures,
malfunctioning or fire.
x
Power cords shipped with this equipment must not be used with any
other equipment. If the above guidelines are not followed, it may lead
to death or severe injury.
㩷
ᧄຠ䉕ో䈮䈗↪㗂䈒䈢䉄䇮એ䈱䈖䈫䈮䈗ᵈᗧ䈒䈣䈘䈇䇯㩷
䃂㩷ធ⛯䉬䊷䊑䊦䇮㔚Ḯ䉮䊷䊄䇮㪘㪚䉝䉻䊒䉺䈭䈬䈱ㇱຠ䈲䇮ᔅ䈝ຠ䈮ห䈘䉏䈩䈍䉍䉁䈜㩷
ઃຠ䉁䈢䈲ᜰቯຠ䉕䈗↪䈒䈣䈘䈇䇯ઃຠ䊶ᜰቯຠએᄖ䈱ㇱຠ䉕䈗↪䈮䈭䉎䈫
㓚䉇േ⦟䇮Ἣἴ䈱ේ࿃䈫䈭䉎䈖䈫䈏䈅䉍䉁䈜䇯㩷
䃂㩷ห䈘䉏䈩䈍䉍䉁䈜ઃዻ䈱㔚Ḯ䉮䊷䊄䉕ઁ䈱ᯏེ䈮䈲↪䈚䈭䈇䈪䈒䈣䈘䈇䇯 㩷 㩷 㩷 㩷 㩷 㩷 㩷
⸥ᵈᗧ㗄䉕䉌䈭䈇䈫䇮ᱫ䉇ᄢᕋᚒ䈭䈬り䈱ේ࿃䈫䈭䉎䈖䈫䈏䈅䉍䉁䈜䇯㩷
Japan VCCI statement
The following applies to server models 1005r, 703t, 201i, and 1002rp:
この装置は、情報処理装置等電波障害自主規制協議会 (VCCI) の規定に基づくク
ラス A 装置です。この装 置を家庭環境で使用すると電波妨害を引き起こすこと
4 CallPilot
October 2006
があります。この場合には使用者が適切な対策を取るように要求されることがあ
ります。
This is a Class A product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI). If
this equipment is used in a domestic environment, radio disturbance may
occur, in which case, the user may be required to take corrective action.
1002rp Server Hardware Installation 5
Standard 1.07
6 CallPilot
Publication history
October 2006
September 2006
February 2006
January 2006
October 2005
October 2005
July 2005
CallPilot 4.0, Standard 1.07 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is issued for general release.
CallPilot 4.0, Standard 1.06 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is up-issued.
CallPilot 4.0, Standard 1.05 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is issued for general release.
CallPilot 4.0, Standard 1.04 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is issued for general release.
CallPilot 4.0, Standard 1.03 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is issued for general release.
CallPilot 4.0, Standard 1.02 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is issued for general release.
CallPilot 4.0, Standard 1.01 of CallPilot
Installation and Configuration, 1002rp Server
Hardware Installation is issued for general release.
July 2005
Standard 1.0 of CallPilot Installation and
Configuration, 1002rp Server Hardware
Installation is issued for general release.
November 2004
October 2003
1002rp Server Hardware Installation 7
Release 3.0, Standard 1.0.
Release 2.5, Standard 1.0.
Publication history Standard 1.07
October 2002
Standard 1.0 of CallPilot Installation and
Configuration, 1002rp Server Hardware
Installation is issued for general release.
8 CallPilot
Task List
To unpack the equipment................................................................ 37
To remove the front bezel ............................................................... 40
To remove the server cover ............................................................ 41
To inspect the server interior........................................................... 42
To replace the front bezel after installation is complete .................. 44
To install the power supply module ................................................. 49
To bring DC power and ground into the PDU.................................. 57
To install the server ......................................................................... 60
To set the modem DIP switches...................................................... 63
To connect the mouse, keyboard, and monitor to the server .......... 66
To connect the modem to the server............................................... 66
To connect the server to the ELAN ................................................. 68
To connect the server to the CLAN ................................................. 71
To install the software feature dongle ............................................. 74
To connect the 1002rp AC server to power..................................... 77
To connect the 1002rp DC server to power .................................... 77
To start the server ........................................................................... 78
1002rp Server Hardware Installation 9
Task List Standard 1.07
10 CallPilot
Contents
1 How to get Help 13
2 1002rp server description 15
Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Supported peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
3 Preparing for installation 33
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Unpacking the 1002rp server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Removing the front bezel and server cover . . . . . . . . . . . . . . . . . . . . . . . . 39
Inspecting the server interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
4 Power supply installation 45
Safety precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Installing the second power supply module (AC or DC) . . . . . . . . . . . . . . 47
DC wire gauge tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
DC rack cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
About the power distribution unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Bringing power and ground into the PDU . . . . . . . . . . . . . . . . . . . . . . . . . 57
5 Installing the server and connecting the peripheral
devices 59
Installing the server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Preparing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Connecting peripherals to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Connecting the server to the ELAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Connecting the server to the CLAN (optional). . . . . . . . . . . . . . . . . . . . . . 71
Installing the Nortel software feature dongle . . . . . . . . . . . . . . . . . . . . . . . 73
Connecting the server to power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
1002rp Server Hardware Installation 11
Contents Standard 1.07
A EMC emission level protection for the 1002rp Server 79
Index 81
12 CallPilot
Chapter 1
How to get Help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, the site
enables you to:
download software, documentation, and product bulletins
search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
sign up for automatic notification of new software and documentation for
Nortel equipment
open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical
Support Web site, and have a Nortel support contract, you can also get help
over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
1002rp Server Hardware Installation 13
How to get Help Standard 1.07
Outside North America, go to the following Web site to obtain the phone
number for your region:
http://www.nortel.com/callus
Getting Help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
http://www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.
14 CallPilot
Chapter 2
1002rp server description
In this chapter
Server features 16
Slot assignments 21
Network connectivity 25
Network connectivity 25
Supported peripheral devices 30
Reference documents 31
1002rp Server Hardware Installation 15
1002rp server description Standard 1.07
Server features
Introduction
This section provides a general overview of the 1002rp server.
Server dimensions and weight
Height 320 mm (12.5 in.)
Width 483 mm (19 in.)
Depth (distance from front to back)
without front bezel
495 mm (19.5 in.)
with front bezel
533 mm (21 in.)
Weight of fully loaded system 45.5 kg (100 lb)
16 CallPilot
October 2006 1002rp server description
Environmental specifications
Environmental condition Specification
Operating temperature 10°C to 35°C (50°F to 95°F)
Maximum rate of change must not
exceed 10
°C (50°F) per hour.
Non-operating (storage)
temperature
Non-operating humidity 95%, non-condensing at 30
Altitude 1829 m (6000 ft)
Electrostatic discharge 15 kV or more
Acoustic noise 50 dBA in a typical office ambient
Operating shock No errors with a half sine wave shock
Handling drop Operational after a free fall from
°C to 70°C (-40°F to 158°F)
-40
°C (86°F)
temperature (18
[64.4
°F to 77°F])
of 2G (with 1 millisecond duration)
450 mm to 600 mm (18 in. to 24 in.)
(depending on weight)
°C to 25°C
1002rp Server Hardware Installation 17
1002rp server description Standard 1.07
Front panel features (front view without the front bezel)
The front view of the 1002rp server chassis shows redundant dual fans to the
left and the right of the status panel. The left drive bay holds six SCSI hard
drives with hot-pluggable carriers. The media drive bay, located to the right,
houses the CD-ROM, tape drive, and floppy disk drive.
Hot-swap fan modules
Status panel
Hot-swap
hard disk
drives
Tape
drive
CD-ROM
drive
Floppy
disk drive
G101750
Alarm board
The alarm board is located under the baseboard. It connects to the status
display panel on the front.
18 CallPilot
October 2006 1002rp server description
Rear panel diagram
The following diagram shows the slot locations in the rear panel, and the
power switch and power input for an AC server. The rest of the diagram is
the same for AC or DC servers.
Slot 20
Parallel
port
ELAN
connector
COM1
SBC
card
SBC card
(slot 8) Slot 1
PS/2
Keyboard/
Mouse
Monitor
connector
COM2
CLAN
connector
Power
switch
Power
input
G101648
1002rp Server Hardware Installation 19
1002rp server description Standard 1.07
Overhead view of empty server showing PCI and ISA connectors
The following diagram shows the location of the PCI, SBC, and ISA
connectors inside the server. The view in the diagram is from the rear of the
server. For slot assignments, see “Slot assignments” on page 21. You must
be able to identify slot locations for later steps in the CallPilot installation.
PCI
connectors
SBC
connector
ISA
connectors
G101740
20 CallPilot
October 2006 1002rp server description
Slot assignments
Introduction
The slot assignment tables show the following:
the physical location of boards inside the server, relative to other boards
the order in which boards are installed (for example, board #1, 2, 3)
how the boards are represented in some CallPilot Manager applications
(such as the Maintenance Administration page)
the maximum capacity for each switch connectivity
Note: Your server can vary depending on what was ordered from Nortel.
Therefore, your server may not have all of the slots populated.
Slot definition and slot numbering
In these tables, the term slot refers to the available slot openings in the
chassis, not the PCI or ISA connectors inside the server.
Look at the server from the rear (see “Rear panel diagram” on page 19). The
slots are numbered from right to left, 1 to 20. Now, look at the server from
the front. The slots are numbered from left to right.
Note: For Meridian 1 and Succession 1000, the first MPB16-4 board must
be installed in slot 11. You can install up to a maximum of two MPB16-4
boards.
1002rp Server Hardware Installation 21
1002rp server description Standard 1.07
1002rp slot assignments
Meridian 1*/
Slot
number
CallPilot-assigned
board label
a
Succession
1000 T1/SMDI
*
Slot 1 BRD01 Not used Not used
Slot 2 BRD02 Not used Not used
Slot 3 BRD03 Not used Not used
Slot 4 BRD04 Not used Not used
Slot 5 BRD05 Not used Not used
Slot 6 BRD06 Not used Not used
Slot 7 BRD07 Reserved for
COM2 I/O
bracket
b
Slot 8
BRD08 Single board
computer
Slot 9
(PCI
Slot 1)
BRD09 Reserved for
COM1 and
parallel port
I/O bracket
Slot 10
(PCI
BRD10 PCI RAID
controller
Slot 2)
Slot 11
(PCI
BRD11 MPB16-4 #1
or MPB96 #1
Slot 3)
Slot 12
(PCI
BRD12 MPB16-4 #2
(optional)
Slot 4)
Reserved for
COM2 I/O
bracket
Single board
computer
Reserved for
COM1 and
parallel port
I/O bracket
PCI RAID
controller
MPB96 board
#1
D/480JCT-2T1
22 CallPilot
October 2006 1002rp server description
Meridian 1*/
Slot
number
CallPilot-assigned
board label
a
Succession
1000 T1/SMDI
*
Slot 13
(PCI
Slot 5)
Slot 14
(PCI
Slot 6)
Slot 15
(PCI
Slot 7)
Slot 16
(PCI
Slot 8)
Slot 17
(PCI
Slot 9)
Slot 18
(PCI
Slot 10)
BRD13 MPB16-4 #2
(optional)
BRD14 MPB16-4 #2
(optional) or
MPB96 #2
(optional)
BRD15 MPB16-4 #2
(optional)
BRD16 MPB16-4 #2
(optional)
BRD17 MPB16-4 #2
(optional) or
MPB96 #3
(optional)
BRD18 MPB16-4 #2
(optional)
D/480JCT-2T1
MPB96 board
#2 (optional)
D/480JCT-2T1
(optional)
D/480JCT-2T1
(optional)
MPB96 board
#3 (optional)
Not used
Slot 19
BRD19 Not used Not used
(PCI
Slot 11)
Slot 20
BRD20 Not used Not used
(PCI
Slot 12)
1002rp Server Hardware Installation 23
1002rp server description Standard 1.07
a. On some CallPilot Manager screens, the CallPilot-assigned
board label is displayed. This label corresponds to the slot
number. For example, BRD12 refers to the board in slot 12.
b. The SBC card includes two onboard NICs (for ELAN and
CLAN) and an onboard video card. The NIC and monitor
connectors are on the SBC faceplate.
24 CallPilot
October 2006 1002rp server description
Network connectivity
Introduction
This section describes how the 1002rp server can be integrated into your
network. The integration depends on the type of switch you are using.
ATTENTION
To secure the CallPilot server from unauthorized access,
ensure that the CallPilot network is inside your
organization’s firewall.
1002rp Server Hardware Installation 25
1002rp server description Standard 1.07
Sample network setup: Meridian 1
The following diagram shows a CallPilot server sample network setup with
a Meridian 1 switch. The Meridian 1 switch can be one of the following:
Option 11C or Option 11C Mini
Option 51C
Option 61C
Options 81 and 81C
Desktop
client PC
Telephony LAN/Customer LAN (10/100BaseT or 100BaseT)
Meridian 1 switch
MGate
card
(NTRB18CA)
MPB board
Embedded LAN
Laptop
Desktop
client PC
Modem
Web-enabled
administrative
PC
CallPilot server
Router or
Ethernet
switch
(optional)
Web-enabled
administrative
PC
G101626
26 CallPilot
Loading...