Nortel Networks 1000 User Manual

Title page

Nortel Communication Server 1000

Nortel Communication Server 1000 Release 4.5

IP Line

Description, Installation and Maintenance

Document Number: 553-3001-365 Document Release: Standard 4.00 Date: August 2005

Year Publish FCC TM

Produced in Canada

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.

Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

Page 3 of 910

Revision history

August 2005

Standard 4.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.

September 2004

Standard 3.00. This document is up-issued to support Nortel Networks Communication Server 1000 Release 4.0.

May 2004

Standard 2.00. This document is up-issued to support the Nortel Networks Mobile Voice Client 2050 (MVC 2050).

October 2003

Standard 1.00. This document is a new NTP for Succession 3.0. It was created to support a restructuring of the Documentation Library. This document contains information previously contained in the following legacy document, now retired: IP Line: Description, Installation and Operation (553-3001-

204).

Content from IP Line: Description, Installation and Operation (553-3001-

204) also appears in:

• Converging the Data Network with VoIP (553-3001-160),

• Communication Server 1000M and Meridian 1: Small System Planning and Engineering (553-3011-120), and

• Communication Server 1000M and Meridian 1: Large System Planning and Engineering (553-3021-120).

IP Line Description, Installation and Maintenance

Page 4 of 910 Revision history

553-3001-365 Standard 4.00 August 2005

Page 5 of 910

List of procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 13

About this document . . . . . . . . . . . . . . . . . . . . . . . 25

Subject .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Conventions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Interworking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

System configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Software delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Required packages .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

IP Line package components lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Voice Gateway Media Cards .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Virtual superloops, virtual TNs, and physical TNs .. . . . . . . . . . . . . . . 62

Licenses .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Administration .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

IP Line Description, Installation and Maintenance

Page 6 of 910 Contents

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Active Call Failover for IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

DSP peg counter for CS 1000E systems .. . . . . . . . . . . . . . . . . . . . . . . 107

Enhanced UNIStim Firmware Download for IP Phones . . . . . . . . . . . 108

Firmware download using UNIStim FTP .. . . . . . . . . . . . . . . . . . . . . . 150

NAT Traversal feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Personal Directory, Callers List, and Redial List . . . . . . . . . . . . . . . . . 182

IP Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

pbxLink connection failure detection . . . . . . . . . . . . . . . . . . . . . . . . . . 196

LD 117 STAT SERV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

IP Phone support .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Element Manager support .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Call Statistics collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

User-defined feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Private Zone configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Run-time configuration changes .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Network wide Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Branch Office and Media Gateway 1000B .. . . . . . . . . . . . . . . . . . . . . 235

802.1Q support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Data Path Capture tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

IP Phone firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Graceful Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Hardware watchdog timer .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Codecs .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Set type checking and blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Enhanced Redundancy for IP Line nodes . . . . . . . . . . . . . . . . . . . . . . . 251

553-3001-365 Standard 4.00 August 2005

Contents Page 7 of 910

Personal Directory, Callers List, and Redial List . 253

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Personal Directory .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

IP Phone Application Server configuration and administration . . . . . . 260

IP Phone Application Server database maintenance .. . . . . . . . . . . . . . 267

Call Server configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Password administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

User profile management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Codec configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Codec registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Codec negotiation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Codec selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Installation and configuration summary . . . . . . . . 303

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Installation summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Voice Gateway Media Card installation summary sheet . . . . . . . . . . . 306

Installation and initial configuration of an

IP Telephony node . . . . . . . . . . . . . . . . . . . . . . . . . 309

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

IP Line Description, Installation and Maintenance

Page 8 of 910 Contents

Equipment considerations .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Install the hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

Initial configuration of IP Line 4.5 data . . . . . . . . . . . . . . . . . . . . . . . . 336

Node election rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Configuration of IP Telephony nodes

using Element Manager . . . . . . . . . . . . . . . . . . . . . 361

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

Configure IP Line 4.5 data using Element Manager . . . . . . . . . . . . . . 363

Transfer node configuration from Element Manager

to the Voice Gateway Media Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 401

Upgrade the Voice Gateway Media Card software and

IP Phone firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

Configure Alarm Management to receive IP Line

SNMP traps .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448

Assemble and install an IP Phone .. . . . . . . . . . . . . . . . . . . . . . . . . . . . 448

Change the default IPL> CLI Shell password . . . . . . . . . . . . . . . . . . . 448

Configure the IP Phone Installer Passwords .. . . . . . . . . . . . . . . . . . . . 448

Import node configuration from an existing node . . . . . . . . . . . . . . . . 449

Configuration of IP Telephony nodes

using OTM 2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

Configure IP Line data using OTM . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

Transmit node configuration from OTM 2.2

to the Voice Gateway Media Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

Upgrade the Voice Gateway Media Card software

and IP Phone firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504

Configure OTM Alarm Management to receive IP Line

SNMP traps .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523

553-3001-365 Standard 4.00 August 2005

Contents Page 9 of 910

Assemble and install an IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

Change the default IPL> CLI Shell password .. . . . . . . . . . . . . . . . . . . 529

Configure the IP Phone Installer Passwords . . . . . . . . . . . . . . . . . . . . . 529

IP Line 4.5 administration . . . . . . . . . . . . . . . . . . . . 531

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532

IP Line feature administration .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533

Password security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 538

IP configuration commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

TLAN network interface configuration commands . . . . . . . . . . . . . . . 559

Display the number of DSPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561

Display IP Telephony node properties . . . . . . . . . . . . . . . . . . . . . . . . . 561

Display Voice Gateway Media Card parameters . . . . . . . . . . . . . . . . . 563

Packet loss monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 566

Transfer files using the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567

Download the IP Line 4.5 error log .. . . . . . . . . . . . . . . . . . . . . . . . . . . 569

Reset the Operational Measurements file . . . . . . . . . . . . . . . . . . . . . . . 569

IP Line administration using Element Manager . . 571

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 571

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572

Element Manager administration procedures . . . . . . . . . . . . . . . . . . . . 572

Backup and restore data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 584

Update IP Telephony node properties .. . . . . . . . . . . . . . . . . . . . . . . . . 588

Update other node properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620

Telnet to a Voice Gateway Media Card using Virtual Terminal . . . . . 620

Check the Voice Gateway Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . 623

Setting the IP Phone Installer Password . . . . . . . . . . . . . . . . . . . . . . . . 627

IP Line Description, Installation and Maintenance

Page 10 of 910 Contents

IP Line administration using OTM 2.2 . . . . . . . . . 635

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636

OTM administration procedures .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636

Back up and restore OTM data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 650

Update IP Telephony node properties using OTM . . . . . . . . . . . . . . . . 650

Update Voice Gateway Media Card card properties . . . . . . . . . . . . . . 673

Add an IP Telephony node in OTM by retrieving an existing node .. . 681

IP Line CLI access using Telnet or local RS-232 maintenance port . . 685

Voice Gateway Media Card maintenance . . . . . . . 687

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 687

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 688

Faceplate maintenance display codes . . . . . . . . . . . . . . . . . . . . . . . . . . 688

System error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693

IP Line and IP Phone maintenance and

diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 699

IP Line CLI commands .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710

Lamp Audit and Keep Alive functions .. . . . . . . . . . . . . . . . . . . . . . . . 752

Voice Gateway Media Card self-tests . . . . . . . . . . . . . . . . . . . . . . . . . 758

Troubleshoot a software load failure . . . . . . . . . . . . . . . . . . . . . . . . . . 758

Troubleshoot an IP Phone installation . . . . . . . . . . . . . . . . . . . . . . . . . 761

Maintenance telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 762

Upgrade Voice Gateway Media Card firmware . . . . . . . . . . . . . . . . . . 763

Replace the Media Card’s CompactFlash .. . . . . . . . . . . . . . . . . . . . . . 769

Voice Gateway Media Card maintenance

using Element Manager . . . . . . . . . . . . . . . . . . . . . 771

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 771

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 771

Replace a Voice Gateway Media Card . . . . . . . . . . . . . . . . . . . . . . . . . 772

553-3001-365 Standard 4.00 August 2005

Contents Page 11 of 910

Add another Voice Gateway Media Card . . . . . . . . . . . . . . . . . . . . . . . 778

Access CLI commands from Element Manager . . . . . . . . . . . . . . . . . . 781

Access the IPL> CLI from Element Manager .. . . . . . . . . . . . . . . . . . . 798

Voice Gateway Media Card maintenance

using OTM 2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 799

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 799

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 799

Replace a Voice Gateway Media Card . . . . . . . . . . . . . . . . . . . . . . . . . 800

Access the IPL> CLI from OTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

Add a “dummy” node for retrieving and viewing

IP Telephony node configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

Convert IP Trunk Cards to Voice Gateway

Media Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 817

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 817

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 818

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 818

Convert the IP Trunk cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 819

Add the converted cards to an IP Telephony node . . . . . . . . . . . . . . . . 837

Appendix A: NAT router requirements for NAT

Traversal feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 849

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 849

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 849

Requirements .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 850

Natcheck output .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 854

Appendix B: I/O, maintenance, and

extender cable description . . . . . . . . . . . . . . . . . . . 857

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 857

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 857

NTMF94EA I/O cable .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 858

IP Line Description, Installation and Maintenance

Page 12 of 910 Contents

Connector pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 860

NTAG81CA maintenance cable description . . . . . . . . . . . . . . . . . . . . 864

NTAG81BA maintenance extender cable . . . . . . . . . . . . . . . . . . . . . . 865

Replace the NT8D81BA cable with the NT8D1AA cable

and install the NTCW84JW special IPE filter . . . . . . . . . . . . . . . . . . . 866

Appendix C: RM356 Modem Router . . . . . . . . . . . 871

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 871

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 871

RM356 Modem Router security features . . . . . . . . . . . . . . . . . . . . . . . 872

Install the RM356 Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . 874

Configure the RM356 Modem Router from the manager menu . . . . . 875

RM356 Modem Router manager menu description . . . . . . . . . . . . . . . 883

Appendix D: Product integrity . . . . . . . . . . . . . . . . 893

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 893

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 893

Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 893

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 894

Electrical regulatory standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 896

Appendix E: Subnet Mask Conversion from CIDR

to Dotted Decimal Format . . . . . . . . . . . . . . . . . . . 901

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 901

Appendix F: Download IP Line 4.5 files from Nortel

web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 903

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 903

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 903

Download files from Nortel web site . . . . . . . . . . . . . . . . . . . . . . . . . . 903

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905

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List of procedures

Procedure 1

Selecting IP Phone firmware . . . . . . . . . . . . . . . . . . . . . 133

Procedure 2

Distributing selected IP Phone firmware . . . . . . . . . . .138

Procedure 3 Accessing Ethernet Diagnostics in Element Manager 141

Procedure 4

Accessing the Maintenance Mode commands . . . . . . . 147

Procedure 5

Accessing the call log options . . . . . . . . . . . . . . . . . . . . 258

Procedure 6 Configuring the IP Phone Application Server on a

separate Signaling Server . . . . . . . . . . . . . . . . . . . . . . . 264

Procedure 7 Backing up the IP Phone Application Server database

server manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Procedure 8

Performing a full database recovery . . . . . . . . . . . . . . . 270

Procedure 9

Performing a selective database recovery . . . . . . . . . . 272

IP Line Description, Installation and Maintenance

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Procedure 10 Accessing User Profile Management in

Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Procedure 11

Resetting the IP Phone user password . . . . . . . . . . . . . 282

Procedure 12

Copying a Personal Directory to another user . . . . . . . 283

Procedure 13 Deleting a Personal Directory, Callers List, Redial List,

or user preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Procedure 14

Installing the ITG-P 24-port line card . . . . . . . . . . . . . . 316

Procedure 15 Installing the CompactFlash card on the Media Card .318

Procedure 16

Installing the Media Card . . . . . . . . . . . . . . . . . . . . . . . . 324

Procedure 17

Replacing the existing I/O Panel Filter Connector . . . . 326

Procedure 18 Installing the NTMF94EA ELAN, TLAN, serial interface

cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Procedure 19 Installing the Shielded 50-pin to Serial/ELAN/TLAN

Adapter onto the Media Card . . . . . . . . . . . . . . . . . . . . . 336

Procedure 20 Configuring the ELAN network interface IP address

for the active ELNK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Procedure 21 Viewing Element Manager for Zone Configuration . . . 340

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Procedure 22 Using Element Manager to configure Voice Gateway

channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .343

Procedure 23 Configuring a virtual Superloop in Element Manager .350

Procedure 24

Turning off browser caching in Internet Explorer . . . . 365

Procedure 25

Launching Element Manager . . . . . . . . . . . . . . . . . . . . .367

Procedure 26

Adding an IP Telephony node manually . . . . . . . . . . . . 370

Procedure 27

Configuring SNMP trap destinations . . . . . . . . . . . . . . . 376

Procedure 28

Configuring the community name strings . . . . . . . . . . 378

Procedure 29

Configuring DSP Profile data . . . . . . . . . . . . . . . . . . . . . 380

Procedure 30

Configuring QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .385

Procedure 31 Configuring the Call Server ELAN network interface IP address (Active ELNK), TLAN voice port, and

routes on a Small System . . . . . . . . . . . . . . . . . . . . . . . . 387

Procedure 32

Configuring access to the file server . . . . . . . . . . . . . . 393

Procedure 33

Setting the loss plan for the UK . . . . . . . . . . . . . . . . . . . 394

IP Line Description, Installation and Maintenance

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Procedure 34 Adding card and configuring Voice Gateway

Media Card properties . . . . . . . . . . . . . . . . . . . . . . . . . . 395

Procedure 35 Submitting and transferring the node information . . . 398

Procedure 36 Configuring the Leader IP address for a second or

subsequent node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402

Procedure 37

Transmitting node properties to Leader . . . . . . . . . . . . 405

Procedure 38

Configuring the Follower cards . . . . . . . . . . . . . . . . . . . 411

Procedure 39

Determining card software version . . . . . . . . . . . . . . . . 420

Procedure 40

Determining the IP Phone firmware version . . . . . . . . . 423

Procedure 41 Downloading loadware and firmware from the

Nortel web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424

Procedure 42

Uploading loadware and firmware files . . . . . . . . . . . . 426

Procedure 43

Upgrading the card loadware . . . . . . . . . . . . . . . . . . . . . 427

Procedure 44

Rebooting the Voice Gateway Media Card . . . . . . . . . . 432

Procedure 45

Re-enabling the Voice Gateway Media Card . . . . . . . . 433

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Procedure 46

Upgrading the IP Phone firmware . . . . . . . . . . . . . . . . . 438

Procedure 47 Upgrading the Voice Gateway Media Card firmware . .447

Procedure 48

Importing node files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449

Procedure 49

Launching OTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 456

Procedure 50

Adding a site, system, and customer . . . . . . . . . . . . . . 458

Procedure 51

Adding an IP Telephony node manually . . . . . . . . . . . . 464

Procedure 52 Configuring card properties for the Voice Gateway

Media Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

Procedure 53

Configuring DSP profile data using OTM . . . . . . . . . . . 472

Procedure 54 Configuring SNMP traps and ELAN GW Routing table 477

Procedure 55 Configuring node synchronization with the Call Server 481

Procedure 56 Configuring the Call Server ELAN network interface IP

address (Active ELNK) and the TLAN voice port . . . . . 483

Procedure 57 Configuring SNMP access and community

name strings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

IP Line Description, Installation and Maintenance

Page 18 of 910 List of procedures

Procedure 58 Configuring SNMP trap destinations for an

IP Telephony node . . . . . . . . . . . . . . . . . . . . . . . . . . . . .489

Procedure 59

Configuring access to the File Server . . . . . . . . . . . . . . 492

Procedure 60

Enabling 802.1Q and configuring DSCP settings . . . . 493

Procedure 61

Configuring the Leader 0 IP address . . . . . . . . . . . . . . 497

Procedure 62 Transmitting node and card properties to Leader 0 . . 499

Procedure 63 Transmitting card properties to all cards in the node . 501

Procedure 64 Verifying card loadware and IP Phone firmware

using OTM 2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507

Procedure 65 Upgrading Voice Gateway Media Card software from

the OTM 2.2 PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

Procedure 66 Upgrading the Voice Gateway Media Card software . . 516

Procedure 67

Upgrading the IP Phone firmware . . . . . . . . . . . . . . . . . 517

Procedure 68

Configuring SNMP Traps . . . . . . . . . . . . . . . . . . . . . . . . 523

Procedure 69 Configuring the Administrative IP Phone Installer

Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .553

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Procedure 70 Configuring the temporary IP Phone Installer

Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556

Procedure 71 Resetting the user name and password to default . . . 558

Procedure 72 Retrieving the current OM file from the Voice

Gateway Media Card using Element Manager . . . . . . . 573

Procedure 73

Viewing IP Line log files . . . . . . . . . . . . . . . . . . . . . . . . . 580

Procedure 74

Backing up the Call Server data . . . . . . . . . . . . . . . . . .585

Procedure 75

Restoring the Call Server data . . . . . . . . . . . . . . . . . . . . 587

Procedure 76

Updating the IP Telephony node properties . . . . . . . . . 588

Procedure 77

Adding a Voice Gateway Media Card to the node . . . . 591

Procedure 78 Deleting a follower Voice Gateway Media Card from

the node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602

Procedure 79

Deleting the Leader Voice Gateway Media Card . . . . . 605

Procedure 80 Changing the IP addresses of an IP Telephony node

in Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 606

Procedure 81 Restarting a Voice Gateway Media Card at the CLI . . . 616

IP Line Description, Installation and Maintenance

Page 20 of 910 List of procedures

Procedure 82 Restarting a Voice Gateway Media Card in Element

Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .617

Procedure 83

Restarting all Voice Gateway Media Cards . . . . . . . . . . 619

Procedure 84 Accessing a Voice Gateway Media Card using Telnet 620

Procedure 85

Checking the Voice Gateway Channels . . . . . . . . . . . . 623

Procedure 86 Setting the administrative and temporary IP Phone

Installer Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . .628

Procedure 87

Scheduling Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638

Procedure 88

Generating reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640

Procedure 89 Opening an Operational Measurement (OM) report . . . 641

Procedure 90 Retrieving the current OM file from the Voice Gateway

Media Card using OTM . . . . . . . . . . . . . . . . . . . . . . . . . . 643

Procedure 91

Viewing IP Line info and error log . . . . . . . . . . . . . . . . . 649

Procedure 92

Updating the IP Telephony node properties . . . . . . . . . 650

Procedure 93

Adding a Voice Gateway Media Card to the node . . . . 651

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List of procedures Page 21 of 910

Procedure 94 Deleting a Voice Gateway Media Card from the node .658

Procedure 95 Deleting the Leader 0 Voice Gateway Media Card

from the node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660

Procedure 96 Changing the IP addresses of an IP Telephony node

in OTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 661

Procedure 97

Restarting a Voice Gateway Media Card . . . . . . . . . . . .671

Procedure 98

Restarting all the Voice Gateway Media Cards . . . . . .672

Procedure 99

Updating card properties – DSP Profile tab . . . . . . . . . 673

Procedure 100 Disabling and re-enabling the Voice Gateway

Media Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 678

Procedure 101

Using the Retrieve command . . . . . . . . . . . . . . . . . . . . .679

Procedure 102

Adding a node by retrieving an existing node . . . . . . .682

Procedure 103 Accessing a Voice Gateway Media Card using Telnet 685

Procedure 104

Troubleshooting an IP Phone installation . . . . . . . . . .761

Procedure 105

Upgrading the ITG-P 24-port card firmware . . . . . . . . . 763

IP Line Description, Installation and Maintenance

Page 22 of 910 List of procedures

Procedure 106

Upgrading the Media Card firmware . . . . . . . . . . . . . . . 766

Procedure 107

Removing the CompactFlash . . . . . . . . . . . . . . . . . . . . . 769

Procedure 108

Replacing a Follower Voice Gateway Media Card . . . . 772

Procedure 109

Replacing a Leader Voice Gateway Media Card . . . . . 775

Procedure 110 Add another Voice Gateway Media Card to the

system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 778

Procedure 111 Accessing the CLI commands from Element Manager 786

Procedure 112

Replacing a Leader Voice Gateway Media Card . . . . . 801

Procedure 113

Replacing a Follower Voice Gateway Media Card . . . . 803

Procedure 114 Verifying the Voice Gateway Media Card software and

firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .805

Procedure 115

Transmitting card properties . . . . . . . . . . . . . . . . . . . . . 807

Procedure 116 Creating the “dummy” IP Telephony node to retrieve

configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .810

Procedure 117 Retrieving IP Line configuration data from the

IP Telephony node . . . . . . . . . . . . . . . . . . . . . . . . . . . . .815

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Procedure 118 Converting IP Trunk card to Voice Gateway

Media Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 819

Procedure 119 Obtain the NTVQ01AA/NTVQ01BA Media Card

Release 6.8 firmware upgrade and instructions . . . . . . 820

Procedure 120 Obtain the NTVQ01AB/NTVQ01BB Media Card

Release 8.2 firmware upgrade and instructions . . . . . . 826

Procedure 121 Obtain the ITG-P 24-port card Release 5.7 firmware

upgrade and instructions . . . . . . . . . . . . . . . . . . . . . . . . 832

Procedure 122 Adding the converted Voice Gateway Media Cards

into an existing IP Telephony node . . . . . . . . . . . . . . . . 838

Procedure 123 Importing all converted Voice Gateway Media Cards

into a new IP Telephony node . . . . . . . . . . . . . . . . . . . .843

Procedure 124

Preventing ground loops . . . . . . . . . . . . . . . . . . . . . . . .863

Procedure 125

Removing an NT8D81BA cable . . . . . . . . . . . . . . . . . . .869

Procedure 126 Installing an NTCW84JA filter and NT8D81AA cable . . 869

Procedure 127

Installing the RM356 Modem Router . . . . . . . . . . . . . . .874

Procedure 128

Configuring the RM356 Modem Router . . . . . . . . . . . . . 875

IP Line Description, Installation and Maintenance

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Procedure 129 Converting a subnet mask from CIDR format to dotted

decimal format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902

Procedure 130

Downloading files from the Nortel web site . . . . . . . . . 903

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About this document

This document is a global document. Contact your system supplier or your Nortel representative to verify that the hardware and software described are supported in your area.

Subject

This document:

• describes the physical and functional characteristics of the IP Line 4.5 application for Nortel Communication Server (CS) 1000 Release 4.5 and Meridian 1 systems and describes its use on the Voice Gateway Media Cards.

• explains how to engineer, install, configure, administer, and maintain an

Structure

This document has separate chapters which are applicable only to either Optivity Telephony Manager (OTM) or Element Manager.

The configuration, administration, and maintenance sections are divided into three chapters each. For example, there is a generic configuration chapter dealing with tasks related to installing and configuring IP Line 4.5. This chapter is followed by two other configuration chapters, one for OTM and another for Element Manager. The administration and maintenance chapters have the same format.

IP Telephony node that contains Voice Gateway Media Cards.

IP Line Description, Installation and Maintenance

Page 26 of 910 About this document

Note on legacy products and releases

This NTP contains information about systems, components, and features that are compatible with Nortel Communication Server 1000 Release 4.5 software. For more information on legacy products and releases, click the Technical Documentation link under Support on the Nortel home page:

www.nortel.com

Applicable systems

This document applies to the following systems:

• Communication Server 1000S (CS 1000S)

• Communication Server 1000M Chassis (CS 1000M Chassis)

• Communication Server 1000M Cabinet (CS 1000M Cabinet)

• Communication Server 1000M Half Group (CS 1000M HG)

• Communication Server 1000M Single Group (CS 1000M SG)

• Communication Server 1000M Multi Group (CS 1000M MG)

• Communication Server 1000E (CS 1000E)

• Meridian 1 PBX 11C Chassis

• Meridian 1 PBX 11C Cabinet

• Meridian 1 PBX 51C

• Meridian 1 PBX 61C

•Meridian1 PBX81

• Meridian 1 PBX 81C

Note: When upgrading software, memory upgrades may be required on the Signaling Server, the Call Server, or both.

System migration

When particular Meridian 1 systems are upgraded to run CS 1000 Release 4.5 software and configured to include a Signaling Server, they become

553-3001-365 Standard 4.00 August 2005

About this document Page 27 of 910

CS 1000M systems. Table 1 lists each Meridian 1 system that supports an upgrade path to a CS 1000M system.

Table 1 Meridian 1 systems to CS 1000M systems

This Meridian 1 system... Maps to this CS 1000M system

Meridian 1 PBX 11C Chassis CS 1000M Chassis

Meridian 1 PBX 11C Cabinet CS 1000M Cabinet

Meridian 1 PBX 51C CS 1000M Half Group

Meridian 1 PBX 61C CS 1000M Single Group

Meridian 1 PBX 81 CS 1000M Multi Group

Meridian 1 PBX 81C CS 1000M Multi Group

For more information, see one or more of the following NTPs:

• Communication Server 1000M and Meridian 1: Small System Upgrade Procedures (553-3011-258)

• Communication Server 1000M and Meridian 1: Large System Upgrade Procedures (553-3021-258)

Conventions

• Communication Server 1000S: Upgrade Procedures (553-3031-258)

• Communication Server 1000E: Upgrade Procedures (553-3041-258)

Terminology

In this document, the following systems are referred to generically as “system”:

• Communication Server 1000S (CS 1000S)

• Communication Server 1000M (CS 1000M)

• Communication Server 1000E (CS 1000E)

•Meridian1

IP Line Description, Installation and Maintenance

Page 28 of 910 About this document

The following systems are referred to generically as “Small System”:

• Communication Server 1000M Chassis (CS 1000M Chassis)

• Communication Server 1000M Cabinet (CS 1000M Cabinet)

• Meridian 1 PBX 11C Chassis (Meridian 1 PBX 11C Chassis)

• Meridian 1 PBX 11C Cabinet (Meridian 1 PBX 11C Cabinet)

The following systems are referred to generically as “Large System”:

• Communication Server 1000M Half Group (CS 1000M HG)

• Communication Server 1000M Single Group (CS 1000M SG)

• Communication Server 1000M Multi Group (CS 1000M MG)

• Meridian 1 PBX 51C

• Meridian 1 PBX 61C

•Meridian1 PBX81

• Meridian 1 PBX 81C

Related information

This section lists information sources that relate to this document.

NTPs

The following NTPs are referenced in this document:

• Converging the Data Network with VoIP (553-3001-160)

• Transmission Parameters (553-3001-182)

• Signaling Server: Installation and Configuration (553-3001-212)

• Branch Office: Installation and Configuration (553-3001-214)

• Optivity Telephony Manager: Installation and Configuration (553-3001-230)

• System Security Management (553-3001-302)

• WLAN IP Telephony: Installation and Configuration (553-3001-304)

• Features and Services (553-3001-306)

553-3001-365 Standard 4.00 August 2005

About this document Page 29 of 910

• Emergency Services Access: Description and Administration (553-3001-313)

• Optivity Telephony Manager: System Administration (553-3001-330)

• Element Manager: System Administration (553-3001-332)

• IP Phones: Description, Installation, and Operation (553-3001-368)

• Software Input/Output: System Messages (553-3001-411)

• Communication Server 1000M and Meridian 1: Small System Planning and Engineering (553-3011-120)

• Communication Server 1000M and Meridian 1: Large System Planning and Engineering (553-3021-120)

• Communication Server 1000M and Meridian 1: Large System Maintenance (553-3021-500)

• Communication Server 1000S: Planning and Engineering (553-3031-120)

• Communication Server 1000S: Installation and Configuration (553-3031-210)

• Communication Server 1000S: Upgrade Procedures (553-3031-258)

• Communication Server 1000S: Maintenance (553-3031-500)

• Communication Server 1000E: Planning and Engineering (553-3041-120)

• IP Phone 2001 User Guide

• IP Phone 2002 User Guide

• IP Phone 2004 User Guide

• IP Phone 2007 User Guide

• IP Audio Conference Phone 2033 User Guide

• IP Softphone 2050 User Guide

• Mobile Voice Client 2050 User Guide

• WLAN Handset 2210 User Guide

• WLAN Handset 2211 User Guide

• WLAN Handset 2212 User Guide

IP Line Description, Installation and Maintenance

Page 30 of 910 About this document

Online

To access Nortel documentation online, click the Technical Documentation link under Support & Training on the Nortel home page:

www.nortel.com

CD-ROM

To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative.

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