Nortel Norstar, Norstar Compact Plus Release 5 System Administration Manual

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Norstar

Compact Plus Release 5

Modular Plus Release 5

System Administration Guide

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Published by Nortel Networks on behalf of British Telecommunications PLC. All possible care has been taken in the preparation of this publication, but British Telecommunications PLC assumes no liability for any inaccuracies that may occur. British Telecommunication PLC reserves the right to make changes without notice both to this publication and to the product that it describes.

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language in any form or by any means without prior written permission of British Telecommunications PLC.

If you find any errors in this publication, or would like to make suggestions for its improvement, please write to:

British Telecommunications Norstar Product Manager Weston House 246 High Holborn London, WC1V 7DQ

British Telecom is a registered trademark of: British Telecommunications PLC Registered Office 81, Newgate Street London, EC1A 7AJ Registered in England, Number 1800000

Meridian, Companion, and Norstar are trademarks of Nortel Networks. Meridian Norstar Business Communication System is manufactured by Nortel Networks. Touchtone is a trademark of British Telecom.

This document is for use with Compact Plus Release 4 Norstar UK.

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SECTION I: System Administration 9

Introduction 11

Safety and Regulatory information 12 You must be the administrator 13 Here’s what you need to start programming 13 Understanding the telephone keys 15 Starting a programming session 18 Ending a programming session 19 Using passwords to access programming 19 Understanding your system 20 Map of Administrator Plus programming 20

iii

SECTION II: System programming 23

Conventions used in this guide 24 Programming overview 24 Using passwords 29 Programmable settings and features 31 Making suggestions 38 Advice Line 38

Programming Terminals and Extensions 39

Terminals and extensions 40 Assigning a line to an extension (line access) 40 Assigning line pool access 42 Assigning a Prime line to an extension 42 Assigning intercom keys to an extension 43 Assigning an Answer key to an extension 44 Setting the Originating Line Identification for an extension 45

Programming Hospitality Services 47

Hospitality extensions 48 Alarm time (AL) feature 49 Hospitality Services admin alarm feature 51 Room occupancy (RO) 52 Room condition (RC) 53 Service time 55

Software Keys 57

Viewing the System ID 58 Software Keys 58

Setting System speed dial 61

Setting System speed dial 62 Assigning a number to a System speed dial code 62 Selecting a line 63 Setting the system to display a name instead of a number 63 Setting the speed dial number to bypass restrictions 65

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Naming extensions and lines 67

Naming extensions 68 Naming lines 69

Changing the time and date 71

Changing the time and date 72 Changing the time 72 Changing the date 73 Changing the time and date using the Basic password 73 Changing the time by an hour 74 Automatic Time & Date 74

Assigning a Direct-Dial extension 75

Programming Direct-Dial 76 Programming an internal Direct-Dial extension 76 Programming an external Direct-Dial extension 77

Barring calls and privileges (Restrictions) 79

Using restriction filters to bar calls 80 Assigning filters to a telephone (Extn restrns) 83 Assigning filters to a line (Line restrns) 84 Assigning filters to a line/extension (Line/extn restrns) 85 Class of Service passwords 86 Assigning a remote access filter 89 Locking an extension 93 Preventing Last Number Redial 94 Preventing Saved Number Redial 94 Preventing Recall 95 Preventing Redirect 96

Programming capabilities 97

Programming an extension 98 Setting Call Forward no answer 98 Setting Call Forward on Busy 100 Programming Do Not Disturb on Busy 101 Programming Handsfree 102 Programming Handsfree answerback 103 Assigning a Pickup group 104 Assigning a page zone 104 Programming paging 105 Assigning telephones to the Direct-Dial extension 106 Allowing Priority call 107 Assigning a Hotline 108 Auxiliary ringer 109 Activating Redirect ring 109 Receive tones 110

Programming User preferences 111

Programming User preferences 112 Changing the key programming for an extension 112 Changing a personal (user) speed dial code 113 Changing the Call log options 114 Changing the dialling options 114 Changing the display language 115 Changing the display contrast 116 Changing the Ring type 116

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Programming Hunt groups 119

Programming Hunt Groups 120 Adding or removing members from a group 121 Moving members of a group 122 Assigning or unassigning lines to a group 122 Assigning a distinctive ring pattern to a Hunt Group 123 Setting the distribution mode 124 Setting the hunt delay 125 Programming options if all hunt members are busy 125 Programming the queue timeout 126 Programming the overflow extension 127 Setting the name 127 Checking hunt group metrics 128

Programming feature settings 131

Background music 132 On hold 132 Receiver volume 133 Camp timeout 133 Park timeout 134 Park mode 135 Transfer callback 136 Network callback 137 Held line reminder and delay 137 Conference tone 138 Directed (call) pickup 139 Page tone 139 Page timeout 140 Call log space 140 Alarm extension 141 Answer extension 142 Setting SWCA controls 143 CLID Match 144

Moving and copying 145

Extension relocation 146 Copying programming for telephones 147

Settings for analogue equipment 151

Settings for analogue equipment 152 Setting the delay before the ATA/I-ATA answers 152 Changing the dial mode of an ATA or an I-ATA 153 Setting whether the ATA/I-ATA should receive system tones 154 Setting whether an ATA is used on-site or off-site 155

Services 157

Using alternate or scheduled services 158 Turning services on or off 158 Designating alternate routes for calls 161 Programming routes 163 Programming destination codes 164 Turning a manual service on or off with a feature code 167 Assigning control extensions 168 Changing the name of a schedule 169 Changing the time of a schedule 170

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Passwords 171

Password security 172 Setting the SAPLUS password 172 Setting the Administrator password 173 Setting the Basic password 173 Hospitality passwords 174 I-RAD password 175

Call services 177

Erasing a forgotten Call log password 178 Programming Call services 179 1st Display 179 Auto called ID 180

Remote access 181

Programming lines and features for remote access 182

Auto Attendant 187

Auto Attendant 188 System Answer 188 Custom Call Routing (CCR) 189 CCR groups 189 Direct extension dialling 190 Customising System Answer and CCR 190 Turning System Answer on or off 191 Turning CCR on or off 191 Choosing the attendant telephone 191 Setting the number of rings before System Answer answers a call 192 Setting the number of rings before a caller hears the CCR greeting 192 Adding or removing extensions from a CCR group 193 Using the pre-recorded greetings 194 Using customised greetings for System Answer and CCR 194 Recording customised greetings for System Answer and CCR 196 Programming or changing CCR destinations 197 Testing your custom System Answer and CCR 197

Maintenance 199

Beginning a Maintenance session 200 Checking the system version of the software 201 System Administration Log record 201

Troubleshooting 203

Recording and reporting alarm codes 204 Clearing lines 204 Power failure 205 Power-fail telephone 206

SECTION III: Using telephone features 207

About your system telephones 209

T7316E Business Series Terminals and KIMs 210 T7316 Business Series Terminal key defaults 213 M7324N telephone and CAPN 214 M7310N telephone 215 M7208N/T7208 telephones 216 M7100N/T7100 telephones 217

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M7000/T7000 telephones 217 Release key 218 Visually Impaired Operator Console 218 Common feature display messages 219

Customising your telephone 223

Dialling mode 224 Display contrast 225 Key Inquiry 225 Moving line keys 226 Ring type 227 Ring volume 227 Programming M7000/T7000 memory keys 227

Using personal features 229

Background music 230 Do Not Disturb 230 Personal Speed Dial codes 231 Using Speed Dial 231

Answering calls 233

Answering a call 234 Sorting calls by distinctive ring patterns 234 Privacy feature (external calls only) 234 Answering the next queued call 235 Answering hunt group calls 235 Multiple appearances of DIA lines 236 Using SWCA line buttons 236 Using Handsfree 239 Answering a telephone using Directed Pickup 240 Answering a telephone using Pickup Group 241 Answer keys 242 Listening in a group 243 Disconnecting accidentally 243 Malicious call identification (MCID) 243

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Holding calls 245

Holding 246 Listening on hold 247

Routing calls 249

Call Parking 250 DIA calls 251 Making a Priority call 253 Transferring a call 253 Transferring to a busy extension (Call Camping) 254

Making external calls 257

Using an exchange code 258 Using line pools 258 Making a conference call 259 Using Class of Service passwords 263

Making internal calls 265

Making an internal call 266 Making a conference call 266 Accessing a Direct-Dial extension 266

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Leaving messages 267 Paging 270 Remote paging 270 Voice call 271

Forwarding calls 273

Forwarding all calls 274 External Call forward 275 Line redirection 276

Saving time with features 279

Using System Speed Dial 280 Using Autodial 280 Using Redial 282 Programming memory keys 283 Using Ring Again 284 Using Hotline 285

Using display features 287

Time and Date 288 Static Time 288 Call Duration Timer 288 Call Information 289 Call Log 290 Autobumping 295

Special dialling features 297

Special dialling features 298 Inserting a pause 298 Setting Long tones 298 Programmed Release 299 Recall 299 Run/Stop 299 Wait for Dial Tone 300

Integrated Services Digital Network (ISDN) 301

ISDN services 302 Digital Network Adapter 304

Feature quick reference 305

Compact Plus feature codes 306 ISDN terminal features 309 ATA extension features 311

Appendix A: Programming overviews 313

Charts 315

Index 335

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SECTION I: System Administration

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Compact Plus System Administration Guide P0607114 Issue 01

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Introduction

• Safety and Regulatory information.........12

• You must be the administrator.........13

• Here’s what you need to start programming.........13

• Understanding the telephone keys.........15

• Starting a programming session.........18

• Ending a programming session.........19

• Using passwords to access programming.........19

• Understanding your system.........20

• Map of Administrator Plus programming.........20

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12 Introduction

Safety and Regulatory information

Markings

The CE Marking on this equipment indicates compliance with the following:

This device conforms to Directive 1999/5/EC on Radio Equipment and Telecommunications Terminal Equipment as adopted by the European Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Hereby, Nortel Networks declares that Compact ICS, is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been tested and found to comply with the European Safety requirements EN 60950 and EMC requirements EN 55022 (Class A) and EN 55024. These EMC limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial and light industrial environment.

WARNING!

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The above warning is inserted for regulatory reasons. If any customer believes that they have an interference problem, either because their Nortel Networks product seems to cause interference or suffers from interference, they should contact their distributor immediately. The distributor will assist with a remedy for any problems and, if necessary, will have full support from Nortel Networks.

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You must be the administrator

If the installer has given this guide to you, you’re most likely the system administrator.

As an administrator, your role is to

• help your colleagues learn to use their Norstar and Business Series Terminal (BST) telephones

• change Norstar programming to customise the system for your office or to keep up with changes in your office environment or personnel

• call for help or service when necessary

System Administration Guide contains all the information you need to become proficient at using and programming the Compact Plus system.

Here’s what you need to start programming

Introduction 13

By following instructions on the telephone display and by pressing a few keys, you can change the Compact Plus system to suit the specific needs of your office. Before you begin programming, make sure you have one of the following:

• T7316E telephone and the T7316/T7316E programming overlay.

Heading

Back

Heading

Back

Business Series Terminal

Programming

overlay

Show

T7316E programming buttons

T7316 programming buttons

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14 Introduction

• an M7310N telephone and its programming overlay

Heading

Back

Norstar

Overlay

M7310N

Programming

Show

• an M7324N telephone and its programming overlay.

Norstar Programming Overlay M7324N

Heading

Back

Placing the programming overlay

Place the programming overlay on the appropriate memory keys as shown in the preceding illustrations. Four memory keys have special functions during a programming session. Once you exit programming, the keys return to their normal functions. The programming keys are active or inactive at different stages of programming. When a key is active, the indicator next to it is lit with a (ª or º).

This is what each programming key does:

Heading—shows you the heading for the current level

Back—moves you back one item at the current level

Show

Show—shows you the first setting within the level

Next—moves you one item forward at the current level

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Introduction 15

The diagram below visually shows you how the overlay buttons move through the menus.

Terminals&Extns

Heading

EXT: 221

Current display

EXT: 222

EXT: 223

Understanding the telephone keys

Take a few minutes to study the telephones. Notice that the T7316 and M7324 telephones do not have a Shift key or dual memory keys.

Locate the different items shown in the following illustrations.

Back

Show

Line Access

T7316E

T7316

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16 Introduction

M7310N

M7324N

The following table describes the various items.

keypad Used for dialling numbers when you are making calls and for

entering numbers and letters when you are programming.

Display Shows instructions for using and programming the telephone.

Display key Activates the instruction that appears on the display above the

display key.

Memory key Activates a number or feature code stored in the key.

Dual memory key Can store two numbers or feature codes (M7310N only).

Shift key Press the Shift key before a dual memory key to activate the

number or feature code stored in the secondary memory of the dual memory key (M7310N only).

Feature key

(

≤, ƒ or ƒ)

Hold key

(

˙, ˙

Release key (

)

®, ®

Allows you to enter a feature code while using or programming the telephone.

Puts an active call on hold.

Hangs up an active call or ends programming.

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Introduction 17

Mute key Mutes handset and microphone.

Only available on T7316 and T7316E keystations.

Handsfree key Turns on speaker so user does not have to pick up handset or use

headset.

Only available on T7316E keystations.

Headset key Allows user to use switch between headset and handset answer

mode without removing headset.

Only available on T7316 and T7316E keystations.

Telephone programming buttons

This guide shows the Business Series Terminal (BST) buttons. The following table shows how the BST (T-series) buttons compare with the Norstar telephones (M-series).

Button Name

Hold

Release

Feature

T7316E, T7316, T7208, T7100, T7000

≥˙

≥(T7000)

® ®or ™

≤ ƒ or ƒ

M7324N, M7310N, M7208N, M7100N, M7000

˙or ˙ ≥(M7000)

To use a feature: Press ≤, ƒ or ƒ and enter the feature code. For example: Press ≤·°⁄ to access your mailbox.

Note: The BST terminal programming keys have label tabs beside the buttons.

Entering numbers and letters using the keypad

Use the keys on the telephone keypad to enter numbers and letters during programming. When you enter programming or use a feature code, the keys you press often spell a word. For example, when you press ≤••¤ﬂﬂ‹››, the number keys spell CONFIG. The C is on key number 2, the O is on key number 6, the N is also on key number 6, and so on. However, the display shows numbers instead of letters. The word just provides an easy way to remember the sequence of numbers.

Entering names using the keypad

When you want to use a key to spell a name, such as naming a hunt group during programming, the function of the key changes according to the number of times you press the key. The following illustration shows the functions for the keypad key ‹ when entering letters.

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18 Introduction

Keypad key

press once for the letter D

press twice for the letter E

press three times for the letter F

press four times for the number 3

More about display keys

Use the three display keys below the display on your telephone to set and select options. Their function depends on the instruction that appears on the display directly above each key. Some display instructions that you may see during programming are DOWN, UP, or OK.

Display keys

Contrast level 2

Instructions for display keys

Display keys

DOWN UP OK

Starting a programming session

As administrator, the first steps in making any change to the Compact Plus system are always the same. You must press the ≤ button and then press ••¤ﬂﬂ‹›› to access Configuration programming.

Jan1 1:00am

Fe a t ur e : ∫∫∫∫∫∫∫∫

∫∫∫∫∫∫∫∫∫∫∫∫∫∫∫∫

Password:∫∫∫∫∫∫∫ ∫∫∫∫∫∫∫∫∫∫∫RETRY

Terminals&Extns∫ ∫∫∫∫∫∫∫∫∫∫∫∫∫∫∫∫

Press

Press (

CONFIG

Press Press RETRY entered incorrectly.

The display shows the first of the seven headings available for programming.

Display text

≤

••¤ﬂﬂ‹››

¤‹ﬂ›ﬂ

to re-enter the password if it is

(

ADMIN

¤‹ﬂ›ﬂ

been changed. Check Programming Record for the most recent password.

Compact Plus System Administration Guide P0607114 Issue 01

(ADMIN) is the password, unless the password has

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Ending a programming session

Introduction 19

Possible display

∫∫∫∫∫∫∫∫∫∫CHANGE

Endofsession

∫∫∫∫∫∫∫∫∫∫∫∫∫∫∫∫

Press

After a few seconds, the time and date reappear on the display.

to end the session.

The system proceeds with any changes you make to programming as soon as you move away from a setting, either by using the navigation keys or ®.

You can see if the changes you have made to telephone programming have taken effect by pressing the UPDATE display key. The display shows you how many telephones are still waiting to update.

Using passwords to access programming

There are three passwords for Administration programming.

• ‡¤‡ﬁ°‡ (SAPLUS) — The System Administrator Plus password accesses all the settings for Administration programming, plus several installer settings.

• ¤‹ﬂ›ﬂ (ADMIN) — The Administrator password accesses most of the settings for Administration programming.

• ¤¤‡›¤ (BASIC) — The Basic password accesses a few settings that can be changed using feature codes.

The Basic password allows you to delegate some of the duties of being an administrator without allowing access to sensitive programming. It should be given out with care and changed when necessary (for example, when someone leaves the company).

For information about changing passwords, see “Setting the Basic password” on page 173. For more information about the settings that can be changed with the Basic password, see "Using passwords" on page 29.

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20 Introduction

Understanding your system

Exchange lines have been set up by your installer to be either public, private, or part of a line pool.

• A public line is assigned to more than one extension.

• A private line is assigned to only one extension and to the Prime extension for that line.

• A line can be assigned to one of three line pools. Extensions are assigned access to line pools and they share the lines in the pool with other extensions having access to that pool.

The Compact Plus system automatically assigns extension 221 as the Prime extension for each exchange line. The Prime extension provides back-up answering for all unanswered calls coming in on the exchange line.

Map of Administrator Plus programming

The programming map on the following pages shows the headings, sub-headings, and settings that you can view when you access the programming menus after pressing ≤••¤ﬂﬂ‹›› (CONFIG) and entering the Administrator Plus password ‡¤‡ﬁ°‡.

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Show extn#

Enter extension then

Terminals & Extns

ˆ Next

Lines

ˆ Next

Services

ˆ Next

Sys speed dial

ˆ Next

Passwords

ˆ Next

Time & Date

ˆ Next

System Prgrming

ˆ Next

Software keys

ˆ Next

Maintenance

ˆ Next

Usage Metrics

These Headings continue on next page.

Note: The

symbol means Press. For example,

Press Show, Press Next, or Press Heading.

ˆ Show

Next Control extns

Next Schedule names

Next Schedule times

to go through a list of telephones.

Show line

Enter line number or

to go through a list of the lines.

Name

Restrictions

Restrn filters

Next Line restrns

Next Remote restrns

Ringing service

ˆ Next

Restrn service

ˆ Next

Routing service

ˆ Next

Common settings

ˆ Show

Programming map (Administrator Plus)

ˆ Show

ˆ Next

ˆ Show

ˆ Next

ˆ Show

Line access

ˆ Next

Capabilities

ˆ Next

Name

ˆ Next

User Prefernces

ˆ Next

Restrictions

ˆ Next

Call Services

Ringing groups

Show, Sched:Night

Next Sched:Evening

Next Sched:Lunch

Next Sched:Sched 4

Next Sched:Sched 5

Next Sched:Sched 6

Sched:Night

Next Sched:Evening

Next Sched:Lunch

Next Sched:Sched 4

Next Sched:Sched 5

Next Sched:Sched 6

Routes

Next Dest codes

Show, Sched:Night

Next Sched:Evening

Next Sched:Lunch

Next Sched:Sched 4

Next Sched:Sched 5

Next Sched:Sched 6

Auto call info

Show, Show line

Next 1stDisplay

Next Auto Called ID

Next Log space

ˆ Show

Introduction 21

Line assignment

Show, Show line

Next Line Pool access

Show, Line Pool A

Show, Line Pool B

Show, Line Pool C

Next Prime line

Next Intercom keys

Next Answer extns

Show, Show extn#

Show, 221

Next OLI #

Fwd no answer

Show, Fwd to

Next Fwd on busy

Show, Fwd to

Next DND on busy

Next Handsfree

Next HF on answerback

Next Pickup grp

Next Page zone

Next Paging

Next D-Dial

Next Priority call

Next Hotline

Next Aux. ringer

Next Redirect ring

Next Receive tones

Next ATA settings

Show, ATA ans timer

Next ATA mode

Next ATA tones

Next ATA use

Next Intrusion

Show Protect lvl

Model

Next Key prgrming

Next CAP/KIM key progm

Next User speed dial

Next Call log opt’ns

Next Dialling opt’ns

Next Language

Next Display cntrst

Next Ring type

Restrn filters

Show, Show filter

Next Extn restrns

Filters Extn Lock Allow last no Allow saved no Allow recall Allow redirect

Next Line/extn rstrn

Show, Show line

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22 Introduction

Terminals & Extns

ˆ Next

Lines

ˆ Next

Services

ˆ Next

Sys speed dial

ˆ Next

Passwords

ˆ Next

Time & Date

ˆ Next

System Prgrming

ˆ Next

Software keys

ˆ Next

Maintenance

ˆ Next

Usage Metrics

Note: The

symbol means Press. For example,

Press Show, Press Next, or Press Heading.

ˆ Show

Hunt Groups

Hour

Next Minutes

Next Year

Next Month

Next Day

Sys ID

Next Password

keys

System version

Next Clear lines

Next Sys admin log

Next Remote montr

Speed dial # (enter #)

COS pswds

Show, Show pwd#

ˆ Next

Call Log pswds

Show, Show extn#

Show, Log pswd

ˆ Next

Progrming pswds

ˆ Next

Hospitality

Hunt groups

ˆ Next

Featr settings

ˆ Next

Direct-dial

Show, D-dial1

Next, Intrnl #

ˆ Next

Auto Attendant

ˆ Next

Remote access

ˆ Next

Hospitality

Room/desk info

Show, Show extn#

Next Call restrns

Next Service time

Next Alarm

Show Attn attempts

Next Retry intrvl

Next Attn duration

Next Time format

ˆ Show

Rem access pkgs

Show, Show pkg

Next Rem line access

Show, Show line

Speed dial number is displayed

Show, Use prime line

Next Display digits (if display digits=N) Name (Max. 16 characters)

Show, <name>

Next Bypass restr’n

SysAdmin+ (727587)

Show Sys admin (23646)

Next Basic (22742)

Desk pswd 4677 (HOSP)

Next Cond None

Show group

Show, Member extns

Next Line assignment

Next Mode

Next Hunt delay

Next If busy

Next Q Timeout

Next Overflow

Next Name

Next Dstnct ring

Backgrnd music

Show On hold

Next Receiver volume

Next Camp timeout

Next Park timeout

Next Park Mode

Next Trnsfr callbk

Next Netwk callbk

Next Held reminder

Next Remind delay

Next Confrence tone

Next Directd pickup

Next Page tone

Next Page Timeout

Next AutoTime&Date

Next Call log space

Next Alarm Extn

Next Extn relocation

Next Answer Extn

Next SWCA Cntrls

Next CLID Match

Auto attend

Show Attd Extn

Next System Answer

Next CCR

Show, After

Next CCR lines

Next CCR Groups

Show, Show group

Next CCR grp 1

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SECTION II: System programming

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Conventions used in this guide

This section describes the programming choices available to assist you in designing a system that is efficient for your business. When you see a numbered symbol, ⁄, it represents the numbers on the telephone keypad. A lettered symbol, Å, represents the letters on the telephone keypad. ™ represents a telephone key. Keys shown like this, ≤, are found on the Business Series Terminals telephones. Four keys, –, ≠, “, and ‘, are labelled on the programming overlay and represent the temporary use of keys during programming.

A word shown like this, OK, indicates the action of the display key located directly below on the display of two-line display telephones.

All default settings appear in bold in the procedures. For example, if the default setting is none, it appears as None.

Programming overview

Use programming to change default settings as required. Default settings for the PBX template are shown in bold in the programming map on page 26.

Headings and sub-headings in programming help you to know where you are.

Programming has the following main headings

Te r m i n a l s & E x t n s

Lines

Services

Sys speed dial

Pas s w or d s

Ti m e & D a t e

System prgming

Call services

Assign settings to each telephon’e.

Assign settings to each internal, external, and DIA line.

Create services such as night ringing, routing, and restrictions for making external calls.

Create Speed Dial codes that can be used by any extension in the system.

View and change passwords for programming and features.

Set the time and date on the system clock.

Change system-wide settings, Auto Attendant, and custom call routing programming.

Assign settings for external voice message services.

Software Keys

Maintenance

Usage Metrics

Compact Plus System Administration Guide P0607114 Issue 01

Upgrade a restricted Feature Cartridge or activate the Remote Administration feature using key codes.

View diagnostic information about the system.

View statistical information about Hunt group calls.

Page 25

Each main heading has sub-headings within it. For example, Terminals&Extns has six sub-headings: Line access, Capabilities, Name, User preferences, Restrictions, and Call services.

Using the System Administrator Plus password, you programme settings for the entire system as well as settings for individual extensions.

Programming affects system operation.

Only a qualified installer or sales support officer should perform start-up, installation, and maintenance programming. Some of the settings affect the correct operation of the system.

The first three steps of each procedure are provided to get to Terminals&Extns on the telephone display and can be used to programme any individual item at any time. However, when you are programming the whole system, once you have completed the first programming item, it is not necessary to start at step 1 of the next procedure unless you leave programming. Just press ‘ to move to the next item in the programming sequence.

While you are programming the system, the display occasionally shows Update. You can press the display key below the word to see what programming changes the system is undergoing.

Any procedure that specifies using the Administrator (

ADMIN

) password can also be accessed using the System Administrator Plus (

SAPLUS

) password.

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Programming overview (SAPLUS)

Startup

Template: PBX, Square, Hybrid

Start Extension: 221

Terminals & Extns Show extn#:_

Line access

Line assignment

Show line:_

(Non-DIA line) L001: Ring only, Appr&Ring, Appr only, Unassigned

(DIA line) L101: Ring only, Appr&Ring, Appr only, Unassigned

Appearances:1

LinePool access

Line pool A: Y, Line pool B: N, Line pool C: N

Prime line: None, PoolA, Pool C, Intcm Intercom keys: 2 (0 to 8)

Answer extns

Show extn#:_

221: Unassigned, Appr&Ring, Appr only

OLI #: Extn #

Capabilities

Fwd no answer

Fwd to: None

Forward delay: 2, 3, 4, 6, 10

Fwd on busy

Fwd to: None

DND on busy: 221: N

Handsfree: None, Auto, Std HF answerback: Y

Pickup grp: None, 1, 2, 3, 4

Page zone: None, 1, 2, 3

Paging: Y

D-Dial: None, Extn1 Priority call: N

Hotline: None, Intrnl, Extrnl

(if Extrnl) Use prime line, Use line, Pool code, Use routing tabl

Aux. ringer: N

Redirect ring: Y

Receive tones: N

ATA settings

ATA ans timer: 3, 5, 7, 10

(If DN is the I-ATA) Use ringback

ATA mode: Tone, Pulse

ATA tones: N ATA use: On site, Off site

Name: 221

User prefernces

Mdl: M7208N, M7310N, M7324N, M7100N, M7000, T7316E+KIM

Key prgrming

(If M7000/T7000) 1 key

(If M7100N/T7100) 1 key

(If M7208N/T7208) 8 keys (also Norstar Doorphone)

(If M7310N) 10 +24 keys/ T7316 16 + 8 keys

(If T7316E+KIM) 16 + 8 plus 24 keys on each KIM

(If M7324N) 24 keys (also BST Doorphone)

CAP/KIM key prgrming

KIM1, KIM 2 ...

User speed dial

Call log opt’ns: No one answered, Unanswerd by me, Log all calls, No auto logging

Dialling opt’ns: Automatic dial, Predial, Standard dial

Language: English, Opratng Display cntrst: 1, 2, 3, 4, 5, 6, 7, 8, 9

Ring type: 1, 2, 3, 4

Restrictions (extns)

Restrn filters (00-99)

Show filter:_

Restrn flt: 00

No restrictions

Restrn flt 01:

Restrn 01:

Deny: 0 Override 001: 0800

Restrn 02: Deny: 1 Override 001: No overrides

Restrn flt: 05

Restrn 01: 010

Deny: 010 No overrides

Restrn 02: 1 Deny: 1

No overrides

Restrn 03: 00 Deny: 00

No overrides

Restrn flt: 06

Restrn 01: <ANY>

Deny: <ANY>

No overrides

Extn restrns

Filters

Normal: 02

Night: 11

Evening: 12

Lunch: 13

Sched 4: 00

Sched 5: 00

Sched 6: 00

Extn lock: None, Partial, Full

Allow last no: Y

Allow saved no: Y

Allow link: Y

Allow redirect: N

Line/extn rstrns

Show line:_

Normal: None

Night: None

Evening: None

Lunch: None

Sched 4: None

Sched 5: None

Sched 6: None

Call Services

Auto call info

Show line:_

Caller ID set: N (Default for DIA: Y)

Call log set: N (Default for DIA: Y)

1stDispl ay: Name, Numb, Line Auto called ID:N

Log space

Log 0 Pool 250

Lines

Name: Line001

Restrictions (lines)

Restrn filters (00-99)

Show filter:_

Restrn flt 00

No restrictions

Restrn flt 01

Restrn 01:

Deny: 0 Override 001:0800

Restrn 02: Deny: 1

Override 001: No overrides

Restrn flt: 05

Restrn 01: 010

Deny: 010

No overrides

Restrn 02: 1 Deny: 1

No overrides

Restrn 03: 00 Deny: 00

No overrides

Restrn flt: 06

Restrn 01: <ANY>

Deny: <ANY>

No overrides

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Line restrns

Normal: 03

Night: 21

Evening: 22

Lunch: 23

Sched 4: 00

Sched 5: 00

Sched 6: 00

Remote restrns

Normal: 04

Night: 31

Evening: 32

Lunch: 33

Sched 4: 00

Sched 5: 00

Sched 6: 00

Services

Ringing service

Ringing groups (01-20)

Show group:_

Sched:Night

Service: Manual, Auto, Off

Trunk answer: Y

ExtraDial: 221

Line settings

Sched: Evening Sched: Lunch

Sched: Sched 4

Sched: Sched 5

Sched: Sched 6

Restrn service

Sched: Night

Service: Manual, Auto, Off

Sched: Evening Sched: Lunch

Sched: Sched 4

Sched: Sched 5

Sched: Sched 6

Routing service

Routes (000-200)

Show rout e:_

Dest codes

Show DstCode:_

Sched: Night

Service: Manual, Auto, Off

Overflow: N

Sched: Evening

Sched: Lunch

Sched: Sched 4

Sched: Sched 5

Sched: Sched 6

Common settings

Control extns

For lines

For extns

Ring grp: 01

Show extension:_

221: Assigned, all others: Unassign

Show line:_

Ring grp: 0 (0 to 20) Aux. ringer: Y

DialOut: No numbr (Max.24 digits)

Use: Pool A, Pool B, Pool C

Normal: 000

AbsorbLength: All

Night: None

Evening: None

Lunch: None

Sched 4: None

Sched 5: None

Sched 6: None

Show line:_

L001: 221

Show extn#:_ 221: 221

Schedule names

Sched 1: Night

Sched 2: Evening

Sched 3: Lunch

Sched 4: Sched 4

Sched 5: Sched 5

Sched 6: Sched 6

Schedule times

Monday

Sched: Night

Start time: 23:00

Stop time: 07:00

Sched:Evening

Sched: Lunch

Sched: Sched 4

Sched: Sched 5

Sched: Sched 6

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Sys speed dial

Speed dial #: (Max. 24 digits)

XXX: No Number, <extrn extn>

if extrn extn entered: Use prime line, Use line, Pool code, Use routing tabl

Display digits: Y

if Display digits=N) Name: Sys Spd Dial XXX, <name>

Bypass restr'n: N

Passwords

COS pswds

Show pswd #:_ (00-99)

COS pswd # 00

Pswd 00: None

User flt: None (00 to 99)

Line flt: None (00 to 99)

Remote pkg: None (00 to 15)

Call log pswds

Show extn#:_

Log pswd: None

Progrming pswds

Installer: 266344 (CONFIG)

SysAdmin+: 727587 (SAPLUS)

Sys admin: 23646 (ADMIN)

Basic: 22742 (BASIC)

Hospitality

Desk pswd: 4677 (HOSP)

Cond: None

Time&Date

Hour: 01

Minutes: 00

Year: 01

Month: 01

Day: 01

System prgrming

Hunt groups

Show grp:_

HGn:<DN>

Members

01:<extn>...

Appr only, Appr&Ring, Ring only

Line assignment

Show line:_

Lnnn: Unassigned, Assigned Mode: Sequential, Cyclic, Broadcast Hunt delay: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 If busy: busyTone, overflow, queue Q Timeout: 15, 30, 45, 60, 120, 180

Overflow:_ <extension>

Name: HGn, _<7 characters>

Aux ringer: N

Dstnct ring: None (2, 3, 4)

Change extns

Old extn:_ (Max. 7 digits)

New extn:_ (Max. 7 digits)

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Featr settings

Backgrnd music: N

On hold: Tones, Music, Silence

Receiver volume: Use sys volume, Use extn volume

Camp timeout: 30, 45, 60, 90, 120, 150, 180

Park timeout: 30, 45, 60, 90, 120, 150, 180, 300, 600

Park Mode: Lowest, Cycle

Trnsfr callbk: Y

Trnsfr callbk: 3, 4, 5, 6, 12

Network callbk: 15, 30, 45, 60, 90

DRT to prime: Y

DRT delay: 1, 2, 3, 4, 6 EX-EX Trf/Conf: Y Held reminder: Y

Remind delay: 30, 60, 90, 120, 150, 180

Confrence tone: Y

Directd pickup: Y

Page tone: Y PageTimeout: 15, 30, 60, 120, 180, 300, 600, 2700 AutoTime&Date: Y

SWCA Cntrls

Auto Associate: N

Invoke by Hold: N

Call log space

Reset all logs?

Host delay: 1000 (1000 to 7000 in 500 ms increments)

AlarmExtn: 221

Extn relocation: N

Exch ring: Preset, Echo

Msg reply enh: N Ans.Extn: Basic, Enhanced, Extended

CLID match: 3, 4, 5, 6, 7, 8, None

Direct-dial

D-Dial 1: Intrnl, Extrnl, None

Intrnl#: 221, Extrnl#: None

Auto Attendant

Auto attend: Off, On

Attd extn: 221

System Answer

After: 3 rings (2 to 12)

CCR

After: 3 rings (2 to 12)

CCR lines

L001: Answer: No, Yes

CCR groups

Show group:_

CCR grp 1

Show DN:_

221: Unassgnd, Assigned

Remote access

Rem access pkgs (00 to 15)

Show pkg:_

LinePool access Pool A: (9) N

Remote page: N

Remote admin: N

Remote monitor: N

Rem line access

Show line:_

L001: Rem pkg: 00

IRAD

Answer line: None After: 5 ring (1 to 12)

Rec’d # lengths

Private length: 3 (1-7)

Public length: 3 (1-7)

Extn # length: 3

Intrl modem: Fast, Slow

Alarm reportin g

Auto-report: Off, On

Phone #1: None

Phone #2: None

Use line: None

Retry time: 15

Num. retries: 5 (0 to 9)

Hospitality

Room / desk info

Show extn:__

Room #:_

Adm pwd req’d: Y

Call restrns

Vacant: 00

Use fit:

Base: 00

Mid: 00

Full: 00

Service time

Hour: 00

Minutes: 00

Alarm

Attn attempts: 3

Retry intrvl: 3

Attn duration: 15

Time format: 12hr, 24hr

Expired Alarms

Notify extn: None

Use tone: N

Network Services

ETSI

Network Diversion: N

MCID: N

Software Keys

SysID (8 digits)

Password keys

Key 1 (8 digits)

Key 2 (8 digits)

Key 3 (8 digits)

Maintenance

System version

Clear lines

Sys admin log

Usage Metrics

Hunt groups

Show group:_

HG <n> metrics

Clear

Time&Date of last clear

TotalCalls: nnnnn

Ans: nnnnn=nnn%

Avg ans: nn sec

Abndn: nnnnn=nnn%

Busy: nnnnn=nnn%

Ovrfl: nnnnn=nnn%

Avg: Q nnn sec

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Using passwords

Programming access is controlled by four passwords.

• Installer password—allows you to see and change any item in programming.

• System Administrator Plus password—provides knowledgeable users with access to all but a few sensitive areas of programming.

• Administrator password—used to view and change the settings that are part of day-to-day administration of the Norstar system.

• Basic password—only used with a limited number of feature codes to change programming and control system services.

The following tables show the items that can be programmed when using the System Administrator Plus password or the Administrator password. The IRAD password will appear only if BT has authorised its use after making a remote access (RACE) connection and changing the default IRAD password.

Programming using the SAPLUS password

Terminals&Extns Sys speed dial Software Keys

Line access SysID Capabilities Name COS pswds User Prefernces Call Log pswds System version Restrictions Progrming pswds Clear lines Call Services Hospitality pswds Sys admin log

Lines Time&Date Remote montr

Name Restrictions Hunt groups

Services

Ringing service Direct-dial Restrn service Auto Attendant Routing service Remote access Common settings Hospitality

Programming using the Administrator password

Terminals&Extns Lines Passwords

Capabilities Name Call Log pswds Name User Prefernces Ringing service Restrictions (Extn only) Restrn service Call Services Routing service

Passwords

System prgrming Usage Metrics

Featr settings

Services

Sys speed dial

Password keys

Maintenance

Progrming pswds

Time&Date System prgrming Auto Attendant

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Entering programming using the SAPLUS password

The staff person who is in charge of making changes to the Compact Plus system is called the system administrator.

The System Administrator Plus password allows the administrator to access all the settings for Administration programming, plus a few installer settings that may have to be changed infrequently. All procedures in this guide indicate whether you need to use the System Administrator Plus or the Administrator password.

The default System Administrator Plus password is ‡¤‡ﬁ°‡, which spells SAPLUS on the keypad.

1. Press ≤••¤ﬂﬂ‹›› (CONFIG).

The display shows Password :.

2. Enter ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns. Three triangular indicators º appear on the vertical display between the rows of keys.

3. Place the programming overlay over the keys pointed to by the indicators º.

Entering programming using the Administrator password

The Administrator password is your key to Administration programming. Most of the programming in this guide can be entered with the Administrator password.

The default Administrator password is ¤‹ﬂ›ﬂ, which spells ADMIN on the telephone keypad.

Entering programming using the Basic password

The Basic password allows you to do day-to-day maintenance of individual telephones without allowing access to sensitive programming.

The default Basic password is ¤¤‡›¤, which spells BASIC on the telephone keypad.

You do not enter Basic programming using ¤ﬂﬂ‹›› (CONFIG). Instead, you enter the Feature code that you want to program, followed by ¤¤‡›¤ (BASIC). For example:

1. Press ≤••, followed by the code.

2. Enter ¤¤‡›¤ (BASIC).

3. Follow the instructions on the display and make your selections using the display keys.

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The following feature codes can be accessed using the Basic password:

• ≤••°‡‹‡ (USER) — User preferences settings

allow you to programme telephone model, key assignment, User speed dial, Call log options, Dialling options, Language, Display contrast, and Ring type.

• ≤••°›ﬂ‹ (TIME) — Time and Date settings

let you change any of the settings for hour, minutes, seconds, year, month, and day.

Programmable settings and features

Compact Plus has several features to assist you in assuring that calls do not go unanswered or do not get lost. For example, extensions can be programmed to provide back-up answering for other extensions or lines. You can also create an attendant position to provide answering for a group of extensions.

You can forward calls that are unanswered, pick up calls for other extensions, redirect selected lines to telephones inside or outside your business, and have calls answered from any extension during non-business or off-peak hours.

Many call capture features are pre-configured with your Compact Plus system. Others, however, must be programmed in order to take full advantage of their flexibility.

The following programming settings are used to enhance answering and handling calls:.

Do Not Disturb on busy Call Forward all calls

Forward on Busy Call Pickup Directed

Forward No Answer Call Pickup Group

Hunt groups Callback

Pickup Group Call Queuing

Prime extension Do Not Disturb (DND)

Prime line Line redirection

Redirect Ring Transfer

Trunk Answer System-wide call appearance

(SWCA)

Answer extension

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Do Not Disturb (DND) on Busy

When this setting is turned on, you do not hear any ringing if a second call arrives while you are talking on the telephone. If you want to know when a second call arrives, turn this setting off.

For example, Mr. Forbes dislikes having his telephone ring when he is on a call. Therefore, he uses the DND on Busy feature so that additional calls are diverted to the Prime extension until he has finished his current call. If your telephone is a Prime extension for any line, do not use the DND on Busy feature.

If an extension is a member of a hunt group and the extension activates this feature, the extension will not receive notification of incoming hunt group calls while on a call.

See "Programming Do Not Disturb on Busy" on page 101.

Forward on Busy

When you already have a call, ensure that other calls to your extension are answered. Forward the additional calls to an extension that you know will be monitored.

For example, Miss Vale works with Mr. Cassidy as a team. They answer each other’s calls. Forward on Busy is set for the extension of the other person. When Mr. Cassidy is busy on a call, other calls to his extension are forwarded immediately to Miss Va l e.

If your extension is a member of a hunt group, the Call Forward on Busy setting is overridden by the hunt group routing.

See "Setting Call Forward no answer" on page 98.

Forward No Answer

When you are away from your telephone, ensure that calls are answered by forwarding to an extension that you know will be monitored.

For example, Miss Vale works with Mr. Cassidy as a team. They make sure that one of them is always in the office. Forward No Answer is set for the team-mate’s extension. When Miss Vale is away from her telephone, calls are forwarded immediately to Mr. Cassidy.

If your extension is a member of a hunt group, the Call Forward No Answer setting is overridden by the hunt group routing.

See "Setting Call Forward no answer" on page 98.

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Hunt groups

Establish hunt groups in your system to allow external and internal callers to reach a group of extensions by calling a single directory number. The hunt groups feature ensures calls are easily routed to the appropriate people. You can programme the members for a group, member position within a group, how calls are distributed, how long is spent looking for available agents, and what happens if all agents are busy.

For example, your company has five sales people available to field calls from clients. Bob is your most experienced sales person and you would like him to receive incoming calls first. You would set up a Hunt Group with these five extensions as members, programme Bob’s extension as the first member in the group, set the distribution mode to sequential so Bob receives incoming calls first, and name this group SALES.

See "Programming Hunt groups" on page 119.

Pickup group

Assign extensions to one of nine Pickup groups for maximum call coverage. This ensures that extensions in a group can answer calls for any other extension in that group.

For example, Mr. Forbes and Ms. Smith both belong to Pickup group 3. When Mr. Forbes is away from his extension, Ms. Smith presses ≤‡ﬁ on her own extension to answer Mr. Forbes’ calls.

A hunt group call ringing at an extension that is a member of a hunt group can be picked up by any extension in that Call Pickup Group.

See "Assigning a Pickup group" on page 104.

Prime extension

The Compact Plus system automatically assigns extension 221 as the Prime extension for each exchange line. Your system installer can change the extension number in Lines programming. The Prime extension can be programmed to receive unanswered calls through Delayed Ring Transfer, Held Line Reminders and Do Not Disturb transfers.

In a busy office, the receptionist or secretary extension may be designated as the Prime extension.

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Prime line for an extension

A line can be assigned to a telephone as its primary line to use when making an outgoing call. This feature saves the user time because the system automatically selects the line rather than the user having to select the line.

See "Assigning a Prime line to an extension" on page 42.

Redirect ring

When this feature is turned on, the telephone gives an audible signal whenever a call has been redirected. This reminds you that a line has been redirected using the Line redirection feature and serves as a cue to turn the feature off.

For example, you have re-directed line 1 to another extension in the network. If Redirect ring is on, you hear a short ring every time a call on line 1 is forwarded to the other telephone.

See "Activating Redirect ring" on page 109.

Trunk answer

This feature is active by default for all Service modes. This means that during non-business or non-busy times, any extension can answer calls ringing at any other extension. It does not matter which lines appear on the extensions. It only matters that the line itself has been placed in a Service mode using its Control extension.

For example, during the lunch break between 11:30 a.m. and 1:00 p.m., lines 1, 2, and 3 are put in Lunch mode. Trunk answer is active, so whenever any extension rings, Mr. Cassidy, who acts as a temporary attendant, can answer from his extension.

See "Using alternate or scheduled services" on page 158.

Answer extension

If your telephone has an Answer key for another extension, you can answer calls that come in for that extension on your telephone.

For example, Mr. Cassidy’s telephone has an Answer key for Miss Vale. When Miss Vale’s telephone rings, Mr. Cassidy can answer it on his telephone by pressing the Answer key. Miss Vale’s extension has been assigned as an Answer extension on Mr. Cassidy’s telephone.

Simply press the Answer key when you hear the other person’s telephone ringing.

See "Answer keys" on page 242.

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Call Forward all calls

If you know you are going to be away from your telephone for a while, forward your calls to another extension. Otherwise the callers must wait for the Forward No Answer feature to automatically transfer the call after several rings.

For example, Mr. Forbes knows that most client calls arrive in the morning, but he will be in meetings until noon. He forwards his extension to Ms. Smith, who can deal with issues right away.

Press ≤›, then the extension number that you wish to send the calls to.

If your extension is a member of a hunt group, the Call Forward all calls setting is overridden by the hunt group routing.

See "Forwarding all calls" on page 274.

Call Pickup Directed

If any telephone is ringing in your office, you can answer it from your extension.

For example, only a few people are in the office early in the morning. When Miss Vale’s telephone rings, Mr. Forbes takes the call using Call Pickup Directed.

Press ≤‡ﬂ, then dial the extension of the telephone that is ringing.

See "Answering a telephone using Pickup Group" on page 241.

Call Pickup Group

If your telephone is part of a Pickup Group, you can answer calls ringing on any telephone in the same group.

For example, Mr. Forbes and Ms. Smith both belong to Pickup Group 3. When Mr. Forbes is away from his telephone, Ms. Smith uses the Call Pickup Group feature on her own extension to answer Mr. Forbes’ calls.

Press ≤‡ﬁ.

See "Answering a telephone using Pickup Group" on page 241.

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Call Queuing

When more than one call is ringing at your telephone, you can ensure you answer the calls in the order they arrive.

For example, Mr. Cassidy notices that he has calls on Line 3 and on line 4. He does not know which call arrived first, so he uses Call Queuing to answer.

Press ≤°‚⁄.

See "Answering the next queued call" on page 235.

Do Not Disturb

If you do not want to be interrupted by any telephone calls, turn on the Do Not Disturb feature so that calls are immediately transferred to the Prime extension.

For example, Mr. Moore is having a performance review meeting with the president of the company. Mr. Moore turns on Do Not Disturb before the meeting so that all calls are routed to the attendant.

Press ≤°ﬁ.

A hunt group extension can temporarily leave the hunt group by activating this feature.

See "Do Not Disturb" on page 230.

Line redirection

You can use the Line redirection feature to redirect the calls coming in on your external lines to a telephone outside the office.

You can redirect exchange lines to AC15A private circuits, and you can redirect AC15A private circuits to either exchange lines or private circuits, and you can redirect one exchange line to another.

You may choose to redirect all your external lines or only some of them. For example, you generally receive personal calls on Line 1 and customer calls on Line 2. You can redirect Line 2 to a colleague when you are busy, but still accept personal calls on line 1.

Press ≤°›, then follow the prompts on your display.

See "Line redirection" on page 276.

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Ring Again

Transfer

You can have the Norstar system notify you when an extension is either not busy or has just been used. This feature enables you to reach the person on that extension.

For example, Miss Vale has an urgent request for Mr. Moore. When she dials his extension, it is busy. She uses the Ring Again feature to monitor the line. As soon as Mr. Moore hangs up, Miss Vale’s telephone rings to let her know that she can try her call again.

Dial the extension number, press ≤¤, then hang up.

See "Using Ring Again" on page 284.

If you are an attendant, or if a call should be routed to someone else, you can do it easily with Compact Plus. For example, a client calls Mr. Forbes. Mr. Forbes realises that it would be better for the client to speak to Ms. Smith, so he transfers the call to Ms. Smith’s extension. When Ms. Smith answers, Mr. Forbes explains the situation briefly and then hangs up. The client remains on the line with Ms. Smith.

SWCA keys

Press ≤‡‚, dial the number, then hang up.

See "Transferring a call" on page 253.

System-wide call appearance keys allow anyone in the system to pick up a parked call by entering the feature code that was used to park the call, which can be any one of these 16 codes: ≤•ﬁ¤‚ to ≤•ﬁ‹ﬁ.

You can also assign a number of these codes to memory buttons with indicators to any group of telephones. In which case, calls can be parked on the memory buttons and are visible and can be retrieved at other extensions by pressing the corresponding button.

See "Setting SWCA controls" on page 143.

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Making suggestions

Please submit your comments and suggestions to

British Telecommunications Norstar Product Manager Weston House 246 High Holborn London WC1V 7DQ U.K.

Advice Line

If you have difficulty programming or using a system feature, refer to the description of the feature, and follow the appropriate procedures. If you still have difficulty, call the Advice Line at 0800 378822.

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Programming Terminals and

Extensions

• Terminals and extensions.........40

• Assigning a line to an extension (line access).........40

• Assigning line pool access.........42

• Assigning a Prime line to an extension.........42

• Assigning intercom keys to an extension.........43

• Assigning an Answer key to an extension.........44

• Setting the Originating Line Identification for an extension.........45

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40 Programming Terminals and Extensions

Terminals and extensions

Terminals&Extns allows you to assign settings to each telephone.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn (nnn represents the three-digit extension number).

Assigning a line to an extension (line access)

Line access allows you to assign lines to individual extensions.

When you are finished programming line access settings for one extension, you can copy those settings to other extensions by using COPY at the Line Access display. For more information about copying extension programming, see "Copying programming for telephones" on page 147.

Line Assignment

This setting allows you to assign physical lines and Direct Inward Access (DIA) lines to each extension. DIA lines are assigned and removed in the same manner as other lines.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠ three times. The display shows Show line:.

7. Enter the line number. The display shows Lnnn:Unassigned.

8. Press SCAN to see the setting and then press SCAN again to view the lines assigned to this extension.

9. Press CHANGE to change the setting for each line: Appr&Ring, Appr only, Unassigned, or Ring only.

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Programming Terminals and Extensions 41

10. Press ® to exit or ‘ to continue programming.

In general, exchange lines are not assigned to telephones. If assigned, they are used for monitoring incoming call usage or for making outgoing calls.

You cannot assign a line that is private to another telephone.

Each line assigned to appear at a telephone must appear at a key with an indicator on that extension.

If you set a line to Ring only, incoming calls appear on an intercom key.

A Central Answering Position (CAPN/CAP) telephone with a CAPN module (M7324) or KIM (T7316E) can provide extra line keys.

The M7100N/T7100 and M7000/T7000 telephones are exceptions. They have no line keys and can be assigned any number of lines.

Ensure that the lines assigned to M7100N/T7100 and M7000/T7000 telephones are assigned to ring so that you can detect incoming calls on the lines.

Number of appearances

This setting allows you to assign the number of appearances of a DIA line (lines 101 to 140) allowed on an extension. In order to programme the number of appearances, the line assignment value must not be Unassigned. The default setting is 1.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠ three times. The display shows Show line:.

7. Press ‘. The display shows Lnnn: and the line assignment.

8. Press ≠. The display shows Appearances:1. This prompt does not appear if the line is unassigned.

9. Press CHANGE and enter a numeric value from 1 to 255.

10. Press OK.

11. Press ® to exit or ‘ to continue programming.

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42 Programming Terminals and Extensions

Assigning line pool access

Line pools allow the system to share lines among a number of telephones, reducing line costs and the number of button appearances on the telephones in the system.

This setting allows an extension to access one or more of the three line pools available (A, B, or C). When you change the setting to Yes for a line pool, the extension being programmed can access any line in that line pool.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠ twice. The display shows Line assignment.

7. Press ‘. The display shows LinePool access.

8. Press ≠.

9. Press CHANGE to select the setting: N (No) or Y (Yes).

10. Press ® to exit or ‘ to continue programming.

Assigning a Prime line to an extension

This setting assigns a Prime line to the telephone. When the telephone is being used to make an outgoing call, the Prime line is the first line the system selects.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠ twice. The display shows Line assignment.

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Programming Terminals and Extensions 43

7. Press ‘ until the display shows Prime line:.

8. Press CHANGE to select the setting: None, Pool A, or Intcm (intercom). Only assigned lines and line pools appear.

9. Press ® to exit or ‘ to continue programming.

An assigned Prime line is not associated with the assignment of a Prime extension.

An exchange line must be assigned to the extension in Line assignment before it can be assigned as the Prime line to the extension.

A line pool must be assigned to the extension in line pool access before a line pool can be assigned as the Prime line to the extension.

By assigning a line pool as a Prime line, an extension can be made to search automatically for an idle line in a pool.

Note: If you set Prime line to Intcm (intercom), you can still

access any line pools you have assigned to the extension. When you enter the line pool access code, the system searches for an idle line in that pool. When all the lines in the pool are busy, the display shows No free lines. The system does not search from one pool to another.

Assigning intercom keys to an extension

Intercom keys can provide an extension with access to internal lines and line pools.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠ twice. The display shows Line assignment.

7. Press ‘ until the display shows Intercom keys:.

8. Press CHANGE to select the setting: 0, 1, 2, 3, 4, 5, 6, 7, or 8.

9. Press ® to exit or ‘ to continue programming.

Each intercom key assigned during programming automatically appears on the extension. The keys start with the lower right-hand

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44 Programming Terminals and Extensions

key, or one key above, if the Handsfree/Mute feature is assigned to the bottom right key on the extension.

An extension needs two intercom keys to establish a conference call with two other Norstar/BST extensions.

Only one intercom key may be required if the key is only to be used to access line pools and to make and receive internal calls.

If an extension has several lines assigned only to ring and not appear, the arrangement works better if there are two intercom keys.

M7100N/T7100 telephones have two default intercom keys which cannot be changed. These keys do not appear on the telephone.

Assigning an Answer key to an extension

Calls for other Norstar/BST telephones can appear and be answered at the extension being programmed. The extension numbers of the other telephones are referred to as Answer extension numbers. You can assign up to eight Answer extension numbers to the telephone being programmed.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠ twice. The display shows Line assignment.

7. Press ‘ until the display shows Answer extns.

8. Press ≠. The display shows Show extn#:.

9. Enter the extension number.

10. Press CHANGE to change the setting for the Answer extension number: Appr&Ring, Appr only, or Unassigned.

11. To assign additional Answer extension numbers, press –, ≠, then enter the next Answer extension number.

12. Press SCAN to view the Answer extension numbers assigned to this extension.

13. Press ® to exit or ‘ to continue programming.

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Programming Terminals and Extensions 45

Every Answer extension number assigned to the telephone automatically assigns an Answer key with an indicator to the telephone. These keys should be labelled accordingly, identifying the telephone with its name or extension number.

More than one telephone can have an Answer key for the same extension number. In this way, more than one telephone can provide Call Alerting and Call Answering for any calls directed to that extension number.

A private line does not generate alerting at an Answer key.

Note: You cannot assign Answer extension numbers to an

M7000/T7000, M7100N/T7100 telephones or to a singleline telephone connected to an Analogue Terminal Adapter (ATA).

See "Answer keys" on page 242 for information on using Answer keys.

Setting the Originating Line Identification for an extension

Outgoing calls on a Direct Inward Access (DIA) line use an Originating Line Identification (OLI) number, which appears on the telephone display of the called party as part of the calling line identification (CLID). Compact Plus allows you to programme the OLI number for each extension. The OLI number could be the Public Received number for the DIA line assigned to the extensions, or it could be a different Public Received number if you wish calls to be returned to someone else’s extension. Ensure that the OLI numbers are in the same range as the received digits that come from the exchange.

For example, a sales manager who uses a DIA line to call clients may wish to have returned calls directed to an assistant. The OLI programmed for the manager’s extension is the Public Received number for the assistant’s extension. Thus, a client viewing the CLID number on their telephone display sees the assistant’s telephone number.

If the OLI number is set to None, then the CLID displayed at the called party’s telephone is a listed extension number for your Compact Plus system. If the programmed OLI number is outside the allowed range, Compact Plus may insert a default number.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Pa s sw or d :.

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46 Programming Terminals and Extensions

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠ twice. The display shows Line assignment.

7. Press ‘ until the display shows OLI #:.

8. Press CHANGE and enter the number.

9. Press ® to exit or ‘ to continue programming.

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Programming Hospitality Services

• Hospitality extensions.........48

• Alarm time (AL) feature.........49

• Hospitality Services admin alarm feature.........51

• Room occupancy (RO).........52

• Room condition (RC).........53

• Service time.........55

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48 Programming Hospitality Services

Hospitality Services (HS) is a group of features that increases the value of the Compact Plus system in small to medium-sized hotels, motels or hospitals.

In a hotel setting, guests gain improved services through immediate access to basic functions like:

• wake-up service or reminders

• accurate tracking of the room service requirements,

for example check-in/check-out).

Hospitality Services features must be activated by qualified personnel using Software keycodes. See "Software Keys" on page 58.

Hospitality extensions

Norstar/BST extensions are classified as one of following types of telephones:

• Common extension: A common extension can be a telephone

found in a lobby, office, or common area. It is not associated with a room. A common extension does not have access to all HS features. Common extensions are Norstar/BST extensions or analogue telephones connected to an analogue terminal adapter (ATA) or to an analogue extension module (AEM).

• Room extension: A Room extension is a telephone assigned

to a room in System programming. Up to five telephones can be assigned to the same room (they all share the same room number). Room extension can be any Norstar/BST extension or analogue telephone connected to an ATA or an AEM.

• Hospitality Services admin telephone: An HS admin

telephone is any two-line display telephone, such as the T7316, T7316E, M7310N, or M7324N. An HS admin telephone can be programmed to prompt for a Desk admin password before access to HS admin features is granted. To change the Desk admin password see "Hospitality passwords" on page 174.

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Alarm time (AL) feature

The Alarm time feature provides an alarm clock capability on Norstar/BST telephones and analogue telephones connected to an ATA. Both room extensions and common extensions can be programmed to sound an audible alert at a requested time.

One Alarm time within a 24-hour period is programmable on a room or common extension and must be reset daily. When the alarm sounds, all telephones in a given room alert. Cancelling the alarm on any telephone cancels the alarm on all the telephones in the room. A new Alarm time entered on a room or common extension overwrites any alarm set previously.

If the Compact Plus system experiences a mains failure, the failure can result in missed Alarm times. When the Compact Plus system is running and the system time resets, the missed Alarm times alert on respective room or common extensions. At all times, the Compact Plus system allows up to a maximum of 24 extensions that can alert at the same time.

Programming Hospitality Services 49

Programming the Alarm time feature

To programme the Alarm time feature on a Norstar/BST telephone:

1. Press ≤°‡ﬁ. The display shows Alrm: 07:00am OFF.

2. If the alarm time is correct press ON/OFF. The display shows Alrm:07:00am ON. Press DONE to exit. or To enter a new alarm time press CHG. The display shows Enter time:.

3. Enter a new four-digit alarm time.

— If the 24-hour clock format is used (hour: 00 to 23 and

minutes: 00 to 59), no confirmation is required. The display shows Alarm ON hh:mm.

— If the 12-hour format is used, the display shows hh:mm AM

or PM?. Press the AM or PM display key. The display shows Alarm ON hh:mm.

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To programme the Alarm time feature on M7000/T7000 telephones or analogue telephone:

1. Press ≤°‡ﬁ on M7000/T7000 telephones or

2. Enter a four-digit alarm time.

At the selected times, telephones in the room ring to wake-up or remind the occupant of the next event or meeting. If Music on hold is programmed for the system the occupant will hear music when they answer a wake-up call.

Changing or cancelling an earlier selected Alarm time

press ¿•°‡ﬁ on an analogue telephone. A tone sounds.

— If the 24-hour clock format is used (hour: 00 to 23 and

minutes: 00 to 59), a tone sounds.

— If the 12-hour format is used, press • to select am or £

to select pm. A tone sounds.

To set a new time for an Alarm time, re-enter a new Alarm time. The new time overwrites any earlier set time. Cancelling the Alarm time for any telephone cancels the Alarm time for all the telephones in the same room.

Cancelling the alarm

• To cancel the Alarm time on a Business Series Terminals or

Norstar/BST telephones, press ≤£°‡ﬁ. The display reads Alarm off.

• To cancel the Alarm time on an analogue telephone, press

¿£°‡ﬁ.

Turning off the Alarm

When a telephone rings at the selected time, the occupant can release the Alarm ring as follows:

• Press any key except the ≥ key.

• On an analogue telephone lift and replace the handset back

into position.

Note: If the user presses the ≥ key when the telephone rings,

the alarm is temporarily deactivated (snooze). After a number of minutes, the telephone will alert again. If the user is on a call when the alarm sounds, they can press any key except ® to cancel the alarm and maintain their active call.

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Programming Hospitality Services 51

Hospitality Services admin alarm feature

Only an Hospitality Services (HS) admin telephone can use the Hospitality Services admin alarm feature. The HS admin alarm feature is room oriented only, it does not control the alarms on common extensions.

The Hospitality Services admin feature can:

• query the current or last alarm time set for a room

• overwrite previous Alarm time programming for a room on

the system

— assign an Alarm time for any room on the system

— change an Alarm time for any room on the system

— cancel an Alarm pending for any room on the system

To programme the Alarm time for a room with the Hospitality Services admin alarm feature:

1. Press ≤°‡‡ on a two-line display telephone.

2. If configured, the display reads Pas sw o rd :. Enter the Desk admin password.

3. The display reads Al of rm#:. Enter the room number.

4. Press VIEW. The display shows Alrm: 07:00am OFF:. If the alarm time is correct press the ON/OFF display key to activate the alarm.

5. Enter a four-digit alarm time.

— If the 24-hour format is used (hour: 00 to 23 and minutes:

00 to 59), no confirmation is required. The display shows Alarm hh:mm ON.

— If the 12-hour format is used, the display shows the four

digit time plus AM or PM?. Press the AM or PM display key. The display shows Alarm hh:mm am or pm ON.

6. Press the ® key to exit programming.

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Room occupancy (RO)

The Room occupancy (RO) feature allows front desk operators to assign dialling restrictions to room extensions. This feature also works with the Room condition (RC) feature.

Dialling restrictions for room extensions, defined in Restrictions under Terminals&Extns and Call restrns under Hospitality in System prgrming, replace dialling filters set under Services. The RO feature does not apply to common extensions.

The RO feature uses the following room states: Vacant, Basic, Mid, and Full. A variety of dialling filters can be configured for each room states. The default setting is Vac ant .

• Va can t Room is empty.

• Basic Room is occupied, and occupants can access basic

callout features.

• Mid Room is occupied, and occupants can access basic

callout features, plus other specified features, for instance, toll-free calling.

• Full Room is occupied and occupants can access all call

features allowed on the system.

Programming the state of a room extension

To access the Room Occupancy feature and assign the state of a room extension:

1. Press ≤°‡· on a two-line display telephone.

2. If configured, the display reads Pas sw o rd :. Enter the Desk admin password.

3. The display reads Oc of rm#:. Enter the room number and press OK or LIST.

4. The display reads rrrrr:Vacant. Press the CHANGE display key and select the required status for the room extension: Vacant, Basic, Mid or Full. The default setting is Vac an t.

5. To programme other rooms, press the FIND or NEXT display key and return to step 3. If no more rooms require programming, press the ® key to exit programming.

Note: Programming a room to Vacant state cancels any

outstanding alarms.

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Room condition (RC)

The Room condition (RC) feature allows users to exchange information about the serviced state of a room. Users are front desk attendants, cleaning or maintenance personnel of an establishment. The RC feature is not available from a common extension.

The Compact Plus system maintains a database of the state of each room. This database is accessed from either the room extension or a Hospitality Services admin telephone.You can set a Room Condition password to limit access to this features. See "Room condition password" on page 175.

Room extensions can:

• set the associated room state to Service done (Srvc done)

• set the associated room state to Needs service (Needs srvc)

• query the state of the associated room on a telephone with a

display.

Programming Hospitality Services 53

Hospitality Services admin telephones can:

• set any room state to Service done (Srvc done)

• set any room state to Needs service (Needs srvc)

• query the state of any room.

The system changes the state of occupied rooms to Needs service on a daily basis at a set time as configured in the system.

Maintenance personnel programme the condition of the room to Service done when service in the room is complete.

The front desk attendant can query or programme the condition of a room with a Hospitality Services admin telephone. The Compact Plus system automatically sets the status of a room to Needs srvc, when a Room occupancy status changes from occupied to Vacant.

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54 Programming Hospitality Services

Room condition with a room extension

To update the Room condition using a room extension:

1. Press ≤°‡ﬂ on a digital telephone.

2. At the prompt, enter the status of the room.

3. Press ⁄ on the dialpad to indicate Set to srv done.

4. On display telephones, the display reads Set to srv done or

Room condition with a Hospitality service admin telephone

Press ¿•°‡ﬂ on an analogue telephone.

If required, enter the Room condition password. or, Press ¤ on the dialpad to indicate Set to needs srv. If required, enter the Room condition password.

Set to needs srv. On M7000/T7000 telephones or an analogue telephone, replace the handset to exit.

To update or query the Room condition using a Hospitality services admin telephone:

1. Press ≤°‡° on a two-line display telephone.

2. If configured, the display reads Pas sw o rd :. Enter the Desk admin password.

3. The display reads Cd of rm#:. Enter the room number and press OK.

4. The display reads rrrrr:Vacant. Press the CHANGE display key and select the required status for the room extension: if the room is occupied, select Srvc done or Needs srvc; if the room is vacant, select Vacant or Needs srvc. The default setting is Vac ant .

5. To update or query other room extensions, press the FIND or NEXT display key and return to step 3. If there are no more room extensions updates or queries, press the ® key to exit programming.

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Service time

Programming Hospitality Services 55

The Service time heading of programming under Hospitality in System prgrming allows the installer or

system administrator to programme the time when occupied rooms change state from Service done to Service required. The Service time heading is an integral part of the Room condition (RC) feature.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••ÇØˆÏÈÌ. The display reads Pa s sw or d :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display reads System prgrming.

5. Press ≠. The display shows Hunt groups.

6. Press ‘ until the display shows Hospitality.

7. Press ≠. The display shows Room/desk info.

8. Press ‘ until the display shows Service time.

9. Press ≠. The display shows Hour:00.

10. Press the CHANGE display key. Enter the hour (00 to 23). If the number is less than 13, the display shows AM. Press CHANGE to select PM.

11. Press ‘. The display shows Minutes:00.

12. Press the CHANGE display key. Enter the minutes (00 to 59).

13. Press the ® key to exit programming.

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Software Keys

• Viewing the System ID.........58

• Software Keys.........58

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Viewing the System ID

You can view the System ID during a programming session in Software Keys.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Pa s sw or d :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows Software Keys.

5. Press ≠. The display shows SysID: followed by the unique System ID number.

6. Press ® to exit or ‘ to continue programming.

Software Keys

Software Keys are password numbers provided by the installer. They are required by the system if you want to enable the Auto Attendant.

You are given three keys (passwords), consisting of eight digits each. These numbers are entered in the Compact Plus system through programming using the Prime extension and the Software Keys heading. Once the Software Keys are entered, the system makes the corresponding capability available.

Record the passwords in the Programming Record. You need the numbers to restore an upgraded system after a cold start.

Entering the Software Keys

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Pa s sw or d :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows Software Keys.

5. Press ≠. The display shows Sys ID:.

6. Press ‘. The display shows Password keys.

7. Press ≠. The display shows Key 1:.

8. Enter the eight-digit password number for Key 1. Use BKSP to make corrections. As soon as the eighth digit is entered, the display shows Key 2:.

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Software Keys 59

9. Enter the eight-digit password number for Key 2. The display shows Key 3:.

10. Enter the eight-digit password number for Key 3.

11. Press OK. The display shows Entry successful.

12. Press ® to exit or ‘ to continue programming.

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Setting System speed dial

• Setting System speed dial.........62

• Assigning a number to a System speed dial code.........62

• Selecting a line.........63

• Setting the system to display a name instead of a number.........63

• Setting the speed dial number to bypass restrictions.........65

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Setting System speed dial

Speed dial saves time by allowing you to dial frequently called numbers using a three-digit code. For example, you can programme telephone numbers for major suppliers or clients for easy dialling by everyone in the office.

Speed dial codes numbered from 001 to 255 are intended for system-wide use. Speed dial codes from 256 to 279 are for personal use and can be programmed differently at each extension. See "Changing a personal (user) speed dial code" on page 113 for more information on the Speed dial feature.

The steps to programming System speed dial are:

• assign a number to a System speed dial code

• select an outgoing facility to be used for the number

• set whether the system displays the number or a name

(optional)

• set whether the speed dial number bypasses any restrictions on

the line or extension where it is used (optional).

See "Chart 1: System Speed Dial" on page 316 in Appendix A for a programming overview.

See also "Using Speed Dial" on page 231.

Assigning a number to a System speed dial code

First, choose a three-digit speed dial code (from 001 to 255) and then assign a telephone number to it.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Pa s sw or d :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows Sys speed dial.

5. Press ≠. The display shows Speed dial #:.

6. Enter the System speed dial code (001 to 255).

7. Press ≠. The display shows the number currently assigned to the code or No number.

8. Press CHANGE.

9. Enter the telephone number (up to 24 digits) and press OK.

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Selecting a line

Setting System speed dial 63

After assigning a telephone number to the speed dial code, you must select an outgoing facility for the number to use. Choose a Prime line, an exchange line, a line pool, or the routing table.

When you programme a line pool as part of a speed dial number, use the programme key labelled Intercom and the line pool access code, or a programmed line pool key.

If you assign a specific line to a System speed dial number, only extensions with an appearance of that line can use the speed dial number.

1. Begin with the display showing the speed dial code you just changed in the previous procedure.

2. Press ‘. The display shows Use prime line.

3. Press CHANGE to choose Use prime line, Use routing tabl, Use line, or Pool code. Stop pressing CHANGE when you see the line you want to use for the speed dial.

4. Press ® to exit or ‘ to continue programming.

Setting the system to display a name instead of a number

You can choose to have the display show either the extension number or a name for a speed dial code. For example, you could programme a speed dial for a frequently used courier and have the display show Courier instead of the courier’s telephone number. System speed dial names can be 16 characters long. The default displays the number.

Alpha tagging: If you specify a name for a system speed dial, and your system is set up for CLI display, an incoming call on a number-only CLI line that matches the system speed dial number will display whatever name you entered into the system speed dial name field. This is referred to as alpha tagging. You can determine how many digits of the incoming call and the number entered into the system speed dial must match before the system determines that the numbers are the same. Refer to "CLID Match" on page 144.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Pa s sw or d :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows Sys speed dial.

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64 Setting System speed dial

5. Press ≠. The display shows Speed dial#:.

6. Enter the System speed dial code (001 to 255) you want to use.

7. Press ‘ until the display shows Display digits:.

8. Press CHANGE to choose N (No). No means the display shows a name for the code.

9. Press ‘. The display shows Name: Sys spd di…. Press ≠ to see the rest of the display.

10. Press CHANGE. The display shows Name:.

11. Enter the name you want to give to the speed dial code.

Enter the name by pressing the appropriate key on the keypad until the first letter of the name is displayed. Press -->, then enter the next letter of the name and so on until the name is complete. Up to 16 characters are allowed. Press # to add spaces.

12. Press ® to exit or ‘ to continue programming.

CLID name display

When you specify a name for a system speed dial, the system displays the name programmed on that speed dial when you receive a call from that number over a number-only analogue line or target line. If you do not specify a name, then only the number or line will appear for the call, depending on how the line was programmed.

Note: For name display to occur, the calling number must also match the system speed dial entry, as defined under CLID match. Refer to "CLID Match" on page 144.

To program which display appears first on your telephone, follow these steps:

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Pa s sw or d :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠. The display shows Line access.

7. Press ‘ until the display shows Call Services.

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Setting System speed dial 65

8. Press ≠. The display shows Auto Call Services.

9. Press ‘. The display shows 1stDisplay.

10. Press CHANGE until you get to Name.

11. Press OK.

Setting the speed dial number to bypass restrictions

System speed dial numbers are generally subject to any restrictions that are programmed in the Compact Plus system, but they can be programmed to bypass these restrictions. The default setting is N (No), which means the number is subject to normal call restrictions.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows Sys speed dial.

5. Press ≠. The display shows Speed dial #:.

6. Enter the System speed dial code (001 to 255).

7. Press ≠. The display shows the number currently assigned to the code, or No number.

8. Press ‘ until the display shows Bypass restr’n:

9. Press CHANGE to choose Y (Yes) or N (No).

10. Press ® to exit or ‘ to continue programming.

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Naming extensions and lines

• Naming extensions.........68

• Naming lines.........69

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68 Naming extensions and lines

Naming extensions

You can personalise your office communications by assigning names to lines and extensions in the Norstar system. The extension default name is the extension number (for example,

Extn 221). The line default name is the line number (for example, Line 001).

Names can be seven characters long. Line and extension names can contain both letters and numbers, but not # and *. To avoid confusion, do not assign the same name to two extensions, two lines, or to both an extension and a line in your system. Use creative combinations of initials, abbreviations, or even nicknames, to give each extension a unique name.

As the administrator, you can programme the system so that, when you enter an internal extension number, the person’s name appears on your telephone display. At the same time, the person you are calling sees your name on their display.

See ‘Chart 2: Naming extensions’ on page 316 in Appendix A for a programming overview.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠. The display shows Line access.

7. Press ‘ until the display shows Name:.

8. Press CHANGE.

9. Enter the characters of the name using the key pad by pressing --> after each letter or press ‘ to restore the default name.

10. Press ‘ to store the name.

11. Press ® to exit or ‘ to continue programming.

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Naming lines

Naming extensions and lines 69

Assigning names to lines can help you identify incoming calls. For example, if both the Sales line and the Service line ring at your extension, your display shows which line the call is on, Sales or Service, when the line key is pressed or the handset is lifted.

If the Sales department is in a meeting and they forward their lines to your extension, the telephone display shows Sales for any incoming calls on their lines.

See ‘Chart 3: Naming lines’ on page 317 in Appendix A, for a programming overview.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘. The display shows Lines.

5. Press ≠. The display shows Show line:.

6. Enter the line number. Press ≠. The display shows the current name.

7. Press CHANGE.

8. Enter the characters of the name using the keypad or press ‘ to restore the default name.

9. Press ‘ to store the name.

10. Press ® to exit or ‘ to continue programming.

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Changing the time and date

• Changing the time and date.........72

• Changing the time.........72

• Changing the date.........73

• Changing the time and date using the Basic password.........73

• Changing the time by an hour.........74

• Automatic Time & Date.........74

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Changing the time and date

The current time and date appear on the display of idle Norstar/Business Series Terminal (BST) telephones. Telephones connected to an Analogue Terminal Adapter cannot display the time and date. Whenever the mains is interrupted, the time is lost on the clock and needs reprogramming.

Note: You need only change the time and date at one

Norstar/BST telephone. The clock is reset for the entire system.

The clock also controls the schedules used for services such as ringing and routing.

After a power failure, the clock is behind by the length of time power was lost. For example, if the power is out for two minutes, the clock is two minutes behind.

See ‘Chart 4: Time and Date’ on page 317 in Appendix A for a programming overview.

Changing the time

1. Place the programming overlay over the appropriate keys on

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The

3. Press ¤‹ﬂ›ﬂ (ADMIN). The display shows

4. Press ‘until the display shows Time&Date.

5. Press ≠. The display shows Hour:.

6. Press CHANGE (or NEXT if you do not need to change the hour).

7. Enter the hour (00 to 23). If the number is less than 13, the

8. Press ‘. The display shows Minutes:.

your programming telephone.

display shows Password :.

Terminals&Extns.

display shows AM. Press CHANGE to select PM.

9. Press CHANGE.

10. Enter the minutes (00 to 59).

11. Press ® to exit or ‘ to continue programming.

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Changing the date

1. Place the programming overlay over the appropriate keys on

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The

3. Press ¤‹ﬂ›ﬂ (ADMIN). The display shows

4. Press ‘ until the display shows Time&Date.

5. Press ≠. The display shows Hour:.

6. Press ‘ twice. The display shows Year:.

7. Press CHANGE.

8. Enter the last two digits of the current year.

9. Press ‘. The display shows Month:.

10. Enter the month (01 to 12).

Changing the time and date 73

your programming telephone.

display shows Password :.

Terminals&Extns.

11. Press ‘. The display shows Day:.

12. Press CHANGE.

13. Enter the day of the month (01 to 31).

14. Press ® to exit or ‘ to continue programming.

Changing the time and date using the Basic password

You can change the time and date using ≤••°›ﬂ‹ (TIME) and the Basic password.

1. Press ≤••°›ﬂ‹ (TIME). The display shows Password :.

2. Press ≤••¤¤‡›¤ (BASIC). The display shows Hour:.

3. Press CHANGE (or NEXT if you do not need to change the hour).

4. Enter the hour (00 to 23). If the number is less than 13, the display shows AM. Press CHANGE to select PM.

5. Press NEXT. The display shows Minutes:.

6. Press CHANGE (or NEXT if you do not need to change the minutes).

7. Enter the minutes (00 to 59).

8. Press NEXT. The display shows Year:.

9. Press CHANGE (or NEXT if you do not need to change the year).

10. Enter the last two digits of the current year.

11. Press NEXT. The display shows Month:.

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12. Press CHANGE (or NEXT if there is no change).

13. Enter the month (01 to 12).

14. Press NEXT. The display shows Day:.

15. Press CHANGE.

16. Enter the day of the month (01 to 31).

17. Press ® to exit.

Changing the time by an hour

Norstar offers two features that allow you to adjust the time quickly for changes in British Standard Time.

Moving one hour forward with ** FWD

1. Press ≤••‹·‹ (FWD). The display shows Forward by 1Hr?.

2. Press YES. The display briefly shows Time Changed.

Moving one hour backward with ** BACK

1. Press ≤••¤¤¤ﬁ (BACK). The display shows Backward by 1Hr?.

2. Press YES. The display briefly shows Time Changed.

Automatic Time & Date

When a Basic Rate Interface (BRI) outgoing call is answered, the network may provide time and date information to the Norstar system. The Auto Time&Date feature enables the Norstar system to use this information to automatically update the time and date on the Norstar system.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:.

3. Press ¤‹ﬂ›ﬂ (ADMIN). The display shows Terminals&Extns.

4. Press ‘ until the display shows System prgrming.

5. Press ‘. The display shows Featr settings.

6. Press ≠. The display shows Backgrnd music:.

7. Press ‘ until the display shows AutoTime&Date.

8. Press CHANGE to choose Y or N.

9. Press ® to exit or ‘ to continue programming.

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Assigning a Direct-Dial extension

• Programming Direct-Dial.........76

• Programming an internal Direct-Dial extension.........76

• Programming an external Direct-Dial extension.........77

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Programming Direct-Dial

Direct-Dial allows you to dial a designated telephone in your Compact Plus system or private network with a single digit. The Direct-Dial digit is the digit you dial to reach an attendant in your office. You can have one Direct-Dial extension in your Norstar system. A person whose telephone is a Direct-Dial extension is usually a receptionist for your entire office or for a particular department.

The Direct-Dial telephone can send up to 30 messages and can invoke services to activate the extra-dial telephone.

You can forward calls to a Direct-Dial telephone that is outside your Modular Plus system if the Direct-Dial configuration is set to use a routing table or a prime line, where the prime line is set to Intercom. An example of this, is one of your direct-dial telephones is configured on another system that is part of a private network. Even though the telephone is on the private network, the system considers it an external telephone.

Note that ISDN terminals cannot use the Direct-Dial digit to reach a Direct-Dial extension.

For information on which telephones can access the Direct-Dial extension, see ‘Assigning telephones to the Direct-Dial extension’ on page 106.

See ‘Chart 5: Direct-Dial’ on page 318 in Appendix A for a programming overview.

See ‘Accessing a Direct-Dial extension’ on page 266 for information on using the Direct-Dial feature.

Programming an internal Direct-Dial extension

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows System prgrming.

5. Press ≠. The display shows Hunt groups.

6. Press ‘. until the display shows Direct-dial.

7. Press ≠. The display shows D-Dial1:Intrnl.

8. Press ≠. The display shows Intrnl #:.

9. Press CHANGE.

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10. Enter the extension number.

11. Press ® to exit or ‘ to continue programming.

Programming an external Direct-Dial extension

When you assign an external number as the Direct-Dial extension, you must also specify whether to use a Prime line, exchange line, line pool, or routing table to place the call.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows System prgrming.

5. Press ≠. The display shows Hunt groups.

6. Press ‘. until the display shows Direct-dial.

7. Press ≠. The display shows D-Dial1:Intrnl.

8. Press CHANGE to switch to Extrnl.

9. Press ≠. The display shows Extrnl#:. Note: If the direct-dial telephone is on another system in a private network, it is still considered an external number by the system. Use the private network dialing string for that extension in this field.

10. Press CHANGE, then enter up to 24 digits for the external number.

11. Press OK. The display shows the number you have entered.

12. Press ‘. The display shows the facility.

13. Press CHANGE until the display shows the facility you want. Options are: Use prime line, Use line, Pool code, or Use routing tabl.

ATTENTION!

If you want to be able to forward calls to an external directdial telephone, the facility needs to be set to use the routing table or a prime line, where the prime line is set to Intercom.

14. If you choose Use line or Pool code, you must enter a line number or pool code. If you choose Use routing tabl, you must enter a destination code.

15. Press ® to exit or ‘ to continue programming.

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Barring calls and privileges

(Restrictions)

• Using restriction filters to bar calls.........80

• Assigning filters to a telephone (Extn restrns).........83

• Assigning filters to a line (Line restrns).........84

• Assigning filters to a line/extension (Line/extn restrns).........85

• Class of Service passwords.........86

• Assigning a remote access filter.........89

• Locking an extension.........93

• Preventing Last Number Redial.........94

• Preventing Saved Number Redial.........94

• Preventing Recall.........95

• Preventing Redirect.........96

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Using restriction filters to bar calls

Restrictions are digits that the system does not accept during dialling. Overrides are digits that the system accepts in spite of the restrictions. Groups of restrictions and overrides are programmed into restriction filters.

Rather than define individual restrictions and apply them repeatedly to each telephone and line, a restriction filter allows you to apply restrictions as a single package of dialling sequences that are not permitted.

Different filters can be applied to

• lines, to prevent telephones that share a line from dialling

restricted numbers

• extensions, to prevent a specific telephone from dialling

restricted numbers

• a combination of line and extension, to allow specific

telephones to be exempt from the line filter

• AC15A private circuits, to prevent people from using your

The number of restriction filters that you have for your system depends on a number of factors. You may want to have different restrictions for different times of the day (such as barring long-distance calls after work hours). You may want different restrictions for a telephone that clients may use.

Default filters

You may not have to create or change a filter. Some of the more popular filters that restrict long-distance calls exist by default. The following table shows the default restriction filters that the Compact Plus system provides.

Filter 01 prevents you from dialling any number that begins with 0 or 1, except when the number begins with 0-800.

For example, a manager and four employees share a line but the employees have a line/extension filter that restricts the calls they can make on that line.

network to make restricted calls

Filter 05 prevents you from dialling any number that begins with 010, 1, and 00.

Filter 06 prevents you from dialling numbers that begin with any digit.

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You may change the default filters before you apply them. For instance, you might add override 002 to Restriction 02, permitting calls to 1-800.

Restriction filter defaults

Filter Restrictions (denied) Overrides

00 No restrictions (cannot be changed)

01 01: 0

02: 1

02 No restrictions

03 No restrictions

04 No restrictions

05 01: 010

02: 1

03: 00

06 01: •

(the dot represents any digit)

07 - 99 No restrictions or overrides programmed

001: 0800

Customising a call barring filter

You can customise default filters for your needs before you apply them. You can

• create a new restriction filter

• add or remove restrictions

• add or remove overrides

Rules for adding and creating filters

• You can have up to 100 restriction filters.

• There is a maximum of 400 restrictions and overrides

allocated to the 100 programmable filters.

• Each programmable filter can have up to 48 restrictions. There

is no limit on the number of overrides that can be allocated to a restriction.

• You can use any restriction or override in more than one filter.

Each time it is used, it counts as one entry. For example, if restriction 411 exists in filters 01, 02, and 03, it uses up three of the 400 entries available.

• The maximum length of a restriction is 15 digits. The

maximum length of an override is 16 digits.

• You can use • and £ in a sequence of numbers in either a

restriction or an override. These characters are often used as part of feature codes for other systems or for features provided by the public switched telephone network (PSTN).

• The solid dot (•) can represent any digit. It is inserted by

pressing ANY.

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• When you are finished programming restrictions for one

extension, you can copy those settings to other extensions by using COPY at the Restrictions ˆ display. For more information about copying extension programming, see ‘Restriction service’ on page 160.

• You cannot delete a filter but you can delete a restriction

within a filter. Removing the restrictions programmed on a filter makes it an unrestricted filter, but the filter itself is not removed.

Applying restriction filters

Removing a restriction changes the identifying number of the restriction.

Removing a restriction removes the overrides associated with it, and changes the identifying number of the restriction. For example, removal of restriction 01 renumbers restrictions 01 to 08 as 01 to 07.

Once you create the filters, you can assign the restrictions to a telephone (under Terminals&Extns), to a line (under Lines), to a particular line on a telephone (under Terminals&Extns), and to remote callers (under Remote access).

To assign restriction filters for different times of the day, see ‘Restriction service’ on page 160.

See ‘Chart 6: Restriction filters’ on page 319 in Appendix A for a programming overview.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠. The display shows Line access.

7. Press ‘ until the display shows Restrictions.

8. Press ≠. The display shows Restrn filters.

9. Press ≠. The display shows Show filter:.

10. Enter the two-digit code or press ‘.

11. Press ≠.

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12. Use REMOVE, ADD, the keypad, and OK to change the restrictions for the filter.

13. Press ≠, then ‘ to see the overrides for the restriction.

14. Use REMOVE, ADD, the keypad, and OK to change the overrides for the restriction.

15. Press ® to quit or ‘ to continue programming.

Assigning filters to a telephone (Extn restrns)

Extension restrictions allows you to assign a restriction filter to a telephone to prevent certain numbers from being dialled from that telephone. You can assign a different restriction filter for normal service and for each of six schedules.

See ‘Using alternate or scheduled services’ on page 158 for more information about the schedules.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠. The display shows Line access.

7. Press ‘ until the display shows Restrictions.

8. Press ≠. The display shows Restrn filters.

9. Press ‘. The display shows Extn restrns.

10. Press ≠. The display shows Filters.

11. Press ≠. The display shows Normal:.

12. Press CHANGE and use the keypad to enter the number of the restriction filter to be assigned to the extension for each schedule.

13. Press ® to quit or ‘ to continue programming.

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The following table shows the default restrictions.

Default filters for extensions

Schedule Restriction filter

Normal 02

Sched 1 (Night) 11

Sched 2 (Evening) 12

Sched 3 (Lunch) 13

Sched 4 00

Sched 5 00

Sched 6 00

This means, for example, that if you enter a set of restrictions for filter 11, they are automatically applied when the Night schedule is in use.

Assigning filters to a line (Line restrns)

Line restrictions allows you to assign a restriction filter to a line to prevent certain numbers from being dialled from any telephone with that line appearance. You can assign a different restriction filter for normal service and for each of six schedules. See ‘Using alternate or scheduled services’ on page 158 for more information about the schedules.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘. The displays shows Lines.

5. Press ≠. The display shows Show line:.

6. Enter the line number.

7. Press ≠. The display shows Name:.

8. Press ‘ until the display shows Restrictions.

9. Press ≠. The display shows Restrn filters.

10. Press ‘. The display shows Line restrns.

11. Press ≠. The display shows Normal:.

12. Press CHANGE and use the keypad to enter the number of the restriction filter to be assigned to the line for each schedule.

13. Press ® to quit or ‘ to continue programming.

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The following table shows the default restrictions.

Default filters for extensions

Schedule Restriction filter

Normal 03

Sched 1 (Night) 21

Sched 2 (Evening) 22

Sched 3 (Lunch) 23

Sched 4 00

Sched 5 00

Sched 6 00

This means, for example, that if you enter a set of restrictions for filter 21, they are automatically applied when the Night schedule is in use.

Assigning filters to a line/extension (Line/extn restrns)

Line/extension restrictions allows you to assign a restriction filter to a specific line that can be used for outgoing calls at a specific telephone. This type of filter replaces any line or extension restriction filters that might otherwise apply. It restricts the numbers you can dial on a line, but only from that telephone. The same line on another telephone can have different restrictions.

As with extension restrictions, you can apply a different line or extension restriction for normal service and for each of six schedules. A maximum of 255 line/extension restrictions may be applied to lines at telephones.

If a line/extension restriction is assigned to a line at a particular telephone, it overrides any line restrictions or extension restrictions that might otherwise apply.

If no line/extension restrictions have been defined, the numbers are checked against the extension restrictions and the line restrictions, if either of these have been defined. The numbers may be rejected by either restriction.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

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6. Press ≠. The display shows Line access.

7. Press ‘ until the display shows Restrictions.

8. Press ≠. The display shows Restrn filters.

9. Press ‘ until the display shows Line/extn rstrn.

10. Press ≠. The display shows Show line:.

11. Enter the line number.

12. Press ≠. The display shows Normal:.

13. Press CHANGE and use the keypad to enter the number of the filter to be assigned as the line/extension restriction for each schedule. There are no default line/extension restrictions.

14. Press ® to quit or ‘ to continue programming.

Class of Service passwords

Call barring shows you how to customise and apply dialling filters to restrict calls. You can temporarily override these filters with a Class of Service (COS) password. The COS passwords replace one set of filters with another to allow someone to make calls that would otherwise be restricted, without giving them complete freedom to make every kind of call. The COS passwords let you define individual passwords and determine the restriction filter and remote package associated with each.

A system can have a maximum of 100 six-digit COS passwords, ranging from 00 to 99. Each password consists of a user filter, which replaces the current extension or line/extension filter, and a line filter, which replaces the current line filter.

Your COS password is in effect only for the duration of your call and does not affect the restrictions placed on other users of the system.

The COS passwords for a system should be determined randomly and should be changed regularly. Employee COS passwords should be deleted when they leave the company.

Typically, each user has a separate COS password. However, several users can share a password or one user can have several passwords. Users should memorise their COS passwords instead of writing them down.

You can use COPY and the keypad to copy the restriction filters and remote package from one COS password to another. The COS passwords must be unique.

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Before you begin programming a COS password, make sure you have defined the appropriate restriction filters in Restrictions under Lines. Then check that you have created a suitable remote package in Remote access under System prgrming.See ‘Using Class of Service passwords’ on page 263 for information about using this feature.

Selecting a COS password

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows Passwords.

5. Press ≠. The display shows COS pswds.

Barring calls and privileges (Restrictions) 87

6. Press ≠. The displays shows Show paswd #:.

7. Enter a two-digit password (00 to 99).

8. Press ≠. The display shows the setting for that COS password.

9. Press CHANGE.

10. Enter a password (maximum six digits).

11. Press ® to exit or ‘ to continue programming.

Assigning user restrictions to the COS password

A COS password can be used by internal and external users; therefore, you must assign restrictions for the user instead of for the extension.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows Pas s wo r ds .

5. Press ≠. The display shows COS pswds.

6. Press ≠. The displays shows Show paswd #:.

7. Enter a two-digit password (00 to 99).

8. Press ≠. The display shows the setting for that COS password.

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9. Press ‘. The display shows User flt:.

10. Press CHANGE.

11. Enter the number for the restriction filter to be applied with this COS password.

12. Press ® to exit or ‘ to continue programming.

Assigning line restrictions to the COS password

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press≤••¤ﬂﬂ‹›› (CONFIG). The display shows Pa s sw or d :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows Pas s wo r ds .

5. Press ≠. The display shows COS pswds.

6. Press ≠. The displays shows Show paswd #:.

7. Enter a two-digit password (00 to 99).

8. Press ≠. The display shows the setting for that COS password.

9. Press ‘ until the display shows Line flt:.

10. Press CHANGE.

11. Enter the number for the restriction that applies to the line when this COS password is used.

12. Press ® to exit or ‘ to continue programming.

Assigning a remote package to the COS password

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows Passwords.

5. Press ≠. The display shows COS pswds.

6. Press ≠. The displays shows Show paswd #:.

7. Enter a two-digit password (00 to 99).

8. Press ≠. The display shows the setting for that COS password.

9. Press ‘ until the display shows Remote pkg:.

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10. Press CHANGE.

11. Enter the number of the remote package that applies with this COS password.

12. Press ® to exit or ‘ to continue programming.

Assigning a remote access filter

People on other systems in your private network can dial into your system over AC15A private circuits or exchange lines and make outgoing calls from your system. Therefore, you may want to limit the numbers that can be dialled over AC15A private circuits and exchange lines. You do this by assigning a remote access filter to the AC15A private circuits or exchange lines.

See ‘Chart 7: Remote Access Packages’ on page 320 in Appendix A for a programming overview.

1. Place the programming overlay over the appropriate keys on your programming telephone.

Barring calls and privileges (Restrictions) 89

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Pa s sw or d :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows System prgrming.

5. Press ≠. The display shows Hunt groups.

6. Press ‘ until the display shows Remote access.

7. Press ≠ twice. The display shows Show pkg:.

8. Enter a package number.

9. Press ≠. The display shows LinePool access.

10. Press ≠. The display shows Pool A:.

11. Press CHANGE to choose Y (Yes) or N (No).

12. Press –.

13. Press ‘. The display shows Remote page:.

14. Press CHANGE to choose Y (Yes) or N (No).

15. Press ‘. The display shows Remote admin:.

16. Press CHANGE to choose Y (Yes) or N (No).

17. Press ‘. The display shows Remote monitor:.

18. Press –.

19. Press ≠. The display shows Rem access pkgs.

20. Press ‘. The display shows Rem line access.

21. Press ≠. The display shows Show line:.

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22. Enter the number of the AC15A private circuit (061 or 062). The displays shows the line number followed by Rem pkg:.

23. Press CHANGE.

24. Enter the number of the remote package that you just created.

25. Press ® to exit or ‘ to continue in programming.

Setting up a new COS password

As the Administrator you set up the COS passwords. You choose a password number, the password, and finally the user and line filters for your new Class of Service.

If you leave the user or line filter settings at Deflt, the current filter is retained for this Class of Service. You may assign a new filter to either the user or line filter, or to both, depending on your needs. You must change at least one of them, or your Class of Service is no different from ordinary service.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows Passwords.

5. Press ≠. The display shows COS pswds.

6. Press ≠. The display shows Show pswd #:.

7. Enter an unused password number (00 to 99). The display shows COS pswd # followed by the number you chose.

8. Press ≠. The display shows Pswdnn: and the current setting.

9. Press CHANGE.

10. Enter six digits for the new password.

11. Press ‘. The display shows User flt: and the current setting.

12. If you are changing the user filter, press CHANGE. The display shows User fltr:.

13. Enter the two-digit number of an existing dialling filter.

14. Press ‘. The display shows Line fltr: and the current setting.

15. If you are changing the line filter, press CHANGE. The display shows Line fltr:.

16. Enter the two-digit number of an existing dialling filter.

17. Press ® to exit or ‘ to continue programming.

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Barring calls and privileges (Restrictions) 91

Changing an existing COS password

To maintain the security of a Class of Service password, it is a good idea to change it frequently.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows Passwords.

5. Press ≠. The display shows COS pswds.

6. Press ≠. The display shows Show pswd #:.

7. Enter the password number of the COS password you want to change (00 to 99).

8. Press ≠. The display shows Pswd, followed by the number you chose and the current password.

9. Press CHANGE.

10. Enter six digits for the new password.

11. Press ® to exit or ‘ to continue programming.

Changing the filters assigned to an existing COS password

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows Passwords.

5. Press ≠. The display shows COS pswds.

6. Press ≠. The display shows Show pswd #:.

7. Enter the password number of the COS password whose filter you want to change (00 to 99).

8. Press ≠. The display shows Pswd, followed by the number you chose and the current password.

9. Press ‘. The display shows User flt: and the current setting.

10. If you are changing the user filter, press CHANGE. The display shows User fltr:.

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11. Enter the two-digit number of an existing dialling filter or leave blank to return to the default filter.

12. Press ‘. The display shows Line fltr: and the current filter assigned.

13. If you are changing the line filter, press CHANGE. The display shows Line fltr:.

14. Enter the two-digit number of an existing dialling filter or leave blank to return to the default filter.

15. Press ® to exit or ‘ to continue programming.

Erasing an existing COS password

When a Class of Service password is no longer needed, you can erase it.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ‘ until the display shows Passwords.

5. Press ≠. The display shows COS pswds.

6. Press ≠. The display shows Show pswd #:.

7. Enter the password number of the COS password you want to erase (00 to 99).

8. Press ≠. The display shows Pswd, followed by the number you chose and current password.

9. Press CLR.

10. Press ‘.

11. Press ® to exit or ‘ to continue programming.

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Locking an extension

You can limit the number of features that can be used or programmed at a particular extension by determining a lock condition for the extension.

The options are:

• None (default)— not locked. You can programme any system

or extension setting.

• Full—fully locked. You can programme only these settings:

display contrast, ring type, ring volume, and volume control.

• Partial—partly locked. You can programme most extension

settings. You cannot programme system settings, personal speed dial codes, dialling mode, or memory keys; and you cannot move line keys or enable Voice Call Deny.

Note: Do not apply extension lock to the extension you use to

Barring calls and privileges (Restrictions) 93

programme the system. There must be at least one two-line display telephone in the system that has extension lock set to None, or you will not be able to programme the system.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The displays shows nnn:nnn.

6. Press ≠. The display shows Line access.

7. Press ‘ until the display shows Restrictions.

8. Press ≠. The display shows Restrn filters.

9. Press ‘. The display shows Extn restrns.

10. Press ≠. The display shows Filters.

11. Press ‘. The display shows ExtnLock:.

12. Press CHANGE to select None, Full, or Partial.

13. Press ® to exit or ‘ to continue programming.

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Preventing Last Number Redial

Under some conditions, a telephone may be used by customers or clients. You can prevent non-employees from accessing sensitive numbers by blocking certain features at the telephone. The default setting allows an extension to use the Last Number Redial feature.

See ‘Chart 8: Extension restrictions’ on page 321 in Appendix A for a programming overview.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠. The display shows Line access.

7. Press ‘ until the display shows Restrictions.

8. Press ≠. The display shows Restrn filters.

9. Press ‘. The display shows Extn restrns.

10. Press ≠. The display shows Filters.

11. Press ‘ until the display shows Allow last no:

12. Press CHANGE to choose Y (Yes) or N (No).

13. Press ® to exit or ‘ to continue programming.

Preventing Saved Number Redial

The default setting allows an extension to use the Saved Number Redial feature.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠. The display shows Line access.

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Preventing Recall

Barring calls and privileges (Restrictions) 95

7. Press ‘ until the display shows Restrictions.

8. Press ≠. The display shows Restrn filters.

9. Press ‘. The display shows Extn restrns.

10. Press ≠. The display shows Filters.

11. Press ‘ until the display shows Allow saved no:.

12. Press CHANGE to choose Y (Yes) or N (No).

13. Press ® to exit or ‘ to continue programming.

The default setting allows an extension to use the Recall feature.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠. The display shows Line access.

7. Press ‘ until the display shows Restrictions.

8. Press ≠. The display shows Restrn filters.

9. Press ‘ until the display shows Extn restrns.

10. Press ≠.The display shows Filters.

11. Press ‘ until the display shows Allow recall:.

12. Press CHANGE to choose Y (Yes) or N (No).

13. Press ® to exit or ‘ to continue programming.

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Preventing Redirect

The default setting allows an extension to use the Redirect feature.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ‡¤‡ﬁ°‡ (SAPLUS). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you want to programme. The display shows nnn:nnn.

6. Press ≠. The display shows Line access.

7. Press ‘ until the display shows Restrictions.

8. Press ≠. The display shows Restrn filters.

9. Press ‘ until the display shows Extn restrns.

10. Press ≠. The display shows Filters.

11. Press ‘ until the display shows Allow redirect:.

12. Press CHANGE to choose Y (Yes) or N (No).

13. Press ® to exit or ‘ to continue programming.

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Programming capabilities

• Programming an extension.........98

• Setting Call Forward no answer.........98

• Setting Call Forward on Busy.........100

• Programming Do Not Disturb on Busy.........101

• Programming Handsfree.........102

• Programming Handsfree answerback.........103

• Assigning a Pickup group.........104

• Assigning a page zone.........104

• Programming paging.........105

• Assigning telephones to the Direct-Dial extension.........106

• Allowing Priority call.........107

• Assigning a Hotline.........108

• Auxiliary ringer.........109

• Activating Redirect ring.........109

• Receive tones.........110

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Programming an extension

Many features that can be used at individual extensions (see ‘Appendix A: Programming overviews’ on page 313) must first be programmed for use. As the Administrator, you can

• programme Full and Automatic Handsfree

• assign Pickup Groups to allow colleagues to easily answer

calls ringing at a telephone other than their own

• assign page zones so that colleagues can page within their

groups without disturbing the whole office

• programme an auxiliary ringer (loud bell) that alerts you when

there are incoming calls to an extension

• assign a Direct-Dial extension so your colleagues can reach an

attendant by dialling just one digit

• set Call Forward so that all calls are answered when people’s

telephones are busy or unanswered

• programme Do Not Disturb on Busy

• activate Redirect Ring

• assign a Hotline extension to call one number automatically

• allow Priority call

See ‘Chart 9: Extension capabilities 1’ on page 322 in Appendix A for a programming overview.

Setting Call Forward no answer

When you set the system up to forward calls that are not answered at a particular telephone, you must define the extension that the calls are sent to and the number of times that an incoming call rings before the call is forwarded. You can choose 2, 3, 4, 6, and 10 rings. The default is 4 rings.

Note: If the extension that you are forwarding calls to does not

have a free intercom key, or has Do Not Disturb or Do Not Disturb on busy activated, the incoming call continues to visually alert at your telephone, and the caller continues to hear ringback.

If this is not desirable, you can programme a Call Forward on Busy or Call Forward no answer destination for the second extension.

For example, extension 224 is programmed to forward all incoming calls to extension 235, which in turn is programmed to forward all incoming calls to extension

240.

Unanswered calls coming in on an outside line are automatically transferred to the Prime extension for that line.

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If the extension is a member of a hunt group, the Call Forward no answer feature is overridden and the hunt group call will continue to ring until the hunt time has expired.

A hunt group extension can be a Call Forward on busy extension.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ¤‹ﬂ›ﬂ (ADMIN). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you wish to programme. The display shows nnn:nnn.

6. Press ≠ three times. The display shows Fwd to:None.

7. Press CHANGE and enter the extension number where you want the calls to be sent. You can press CLR to change the destination back to None.

8. Press ® to exit or ‘ to continue programming.

Changing the number of rings before a call is forwarded

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ¤‹ﬂ›ﬂ (ADMIN). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you wish to programme. The display shows nnn:nnn.

6. Press ≠. The display shows Capabilities.

7. Press ≠. The display shows Fwd no answer:.

8. Press ≠. The display shows Fwd to:nnn.

9. Press‘. The display shows Forward delay:.

10. Press CHANGE to choose the number of times the telephone rings before it is forwarded: 2, 3, 4, 6, or 10 rings.

11. Press ® to exit or ‘ to continue programming.

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Setting Call Forward on Busy

When a call comes in and you are already engaged on the telephone or when you have Do Not Disturb activated at your telephone, Call Forward on Busy automatically passes the call to another extension.

If the extension is a member of a hunt group, the Call Forward on Busy feature is overridden and the hunt group call will continue to ring until the hunt time has expired.

A hunt group extension can be a Call Forward on Busy extension.

1. Place the programming overlay over the appropriate keys on your programming telephone.

2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password :.

3. Press ¤‹ﬂ›ﬂ (ADMIN). The display shows Terminals&Extns.

4. Press ≠. The display shows Show extn#:.

5. Enter the extension number of the telephone you wish to programme. The display shows nnn:nnn.

6. Press ≠. The display shows Capabilities.

7. Press ≠. The display shows Fwd no answer:.

8. Press ‘. The display shows Fwd on busy.

9. Press ≠. The display shows Fwd to:

10. Press CHANGE and enter the extension number you want to receive the calls. Press CLR to change the destination back to None.

11. Press ® to exit or ‘ to continue programming.

Compact Plus System Administration Guide P0607114 Issue 01

Nortel Norstar, Norstar Compact Plus Release 5 System Administration Manual

SECTION I: System Administration 9

Contents

SECTION II: System programming 23

SECTION III: Using telephone features 207

SECTION I: System Administration

Introduction

Safety and Regulatory information

You must be the administrator

Here’s what you need to start programming

Understanding the telephone keys

Starting a programming session

Ending a programming session

Using passwords to access programming

Understanding your system

Map of Administrator Plus programming

SECTION II: System programming

Conventions used in this guide

Programming overview

Using passwords

Programmable settings and features

Making suggestions

Advice Line

Terminals and extensions

Assigning a line to an extension (line access)

Assigning line pool access

Assigning a Prime line to an extension

Assigning intercom keys to an extension

Assigning an Answer key to an extension

Setting the Originating Line Identification for an extension

Programming Hospitality Services

Hospitality extensions

Alarm time (AL) feature

Hospitality Services admin alarm feature

Room occupancy (RO)

Room condition (RC)

Service time

Software Keys

Viewing the System ID

Software Keys

Setting System speed dial

Setting System speed dial

Assigning a number to a System speed dial code

Selecting a line

Setting the system to display a name instead of a number

Setting the speed dial number to bypass restrictions

Naming extensions and lines

Naming extensions

Naming lines

Changing the time and date

Changing the time and date

Changing the time

Changing the date

Changing the time and date using the Basic password

Changing the time by an hour

Automatic Time & Date

Assigning a Direct-Dial extension

Programming Direct-Dial

Programming an internal Direct-Dial extension

Programming an external Direct-Dial extension

Using restriction filters to bar calls

Assigning filters to a telephone (Extn restrns)

Assigning filters to a line (Line restrns)

Class of Service passwords

Assigning a remote access filter

Locking an extension

Preventing Last Number Redial

Preventing Saved Number Redial

Preventing Recall

Preventing Redirect

Programming capabilities

Programming an extension

Setting Call Forward no answer

Setting Call Forward on Busy