Nortel IP Phone 2007, 2007 User Manual
Standard
MCS 5100 Release 4.0
Standard 01.04
Part No.
March 2007
NN42020-104
IP Phone 2007
User Guide
Standard
2
Copyright © 2007, Nortel Networks. All rights reserved.
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), and the Globemark are trademarks of Nortel Networks.
IBM, Lotus, and Lotus Notes are trademarks of IBM Corporation.
Microsoft, Microsoft Office, Outlook, and Windows are trademarks of Microsoft Corporation.
Oracle is a trademark of Oracle Corporation.
All other trademarks are the property of their respective owners.
NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007
Standard
Revision history
March 2007
Standard 01.04. This document has been updated with the latest updates on the
“Regulatory and Safety Information” section.
February 2007
Draft 01.01. This document is issued to support Multimedia Communication
Server 5100 Release 4.0. It addresses CRs Q01542900 and Q01354191.
January 2007
Standard 01.01. This document is issued to support Multimedia Communication
Server 5100 Release 4.0. This document contains information previously
contained in the following legacy document, now retired: IP Phone 2007 User
Guide (NN10042-114).
3
November 2005
Standard 3.0. This document is up-issued to support MCS 5100 Release 3.5.
November 2005
Standard 2.0. This document is up-issued to support MCS 5100 Release 3.5.
October 2005
Standard 1.0. This document is up-issued to support MCS 5100 Release 3.5.
IP Phone 2007 User Guide
Standard
4
NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007
Standard
Contents
New in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Feature changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CFW and DND E911 operator callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Lotus Notes integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
MCP granular service packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
MCS E911 caller hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Multiple Login restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Regulatory and safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
5
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How this guide is organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
IP Phone 2007 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Features and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Useful terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Multiple user logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Meet Me audio conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Layout and display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
IP Phone 2007 buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
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Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Touch panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cleaning the telephone Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Call features and flexible feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Enter and edit text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Enter text by using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Edit text by using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Enter text by using the pop-up keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Helpful hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Quick Services menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Secure your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Locking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Unlocking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connecting your IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Tools menu (local options) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Local Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using the Touch Panel Setup tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Adjusting contrast and brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
TFTP Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Idle Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Specifying location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Language Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Time Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Display Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Resetting the IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Switching to an alternate Controller server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Config menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
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Volume Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Contrast Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Make and receive calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Directory applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Making a call by using the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Making a call by using the Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Making a call by using the Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
SpeedDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Call management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Retrieving a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Returning to the original call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Trace a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Using Call Trace during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Using Call Trace without the Call Trace soft key . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Searching for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Conference calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Conferee Selectable Display and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . 86
Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Sending an instant message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Respond to an instant message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
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Advanced features and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Reject Reason . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Line information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Services menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Stock Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Send IM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
User Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
User Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Retrieve Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Program key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Local Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Locating the MAC address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Restarting your IP Phone 2007 manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Call does not connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Using SIP addresses versus IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Domain name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Call is connected but there is no audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Quality of service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Appendix A: Multimedia PC Client and the IP Phone 2007 . . . . . . . . . . . 125
Configuring your Multimedia PC Client to control your IP Phone 2007 . . . . . . . . . . . 125
IP Phone 2007 indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
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Appendix B: Multimedia Office Client and the IP Phone 2007. . . . . . . . . 127
Configuring your Multimedia Office Client to control your
IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
IP Phone 2007 indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Appendix C: Multimedia PC Client for
IBM Lotus Notes and the IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Configuring your Multimedia PC Client for
IBM Lotus Notes to control your IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
IP Phone 2007 indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Appendix D: DHCP parameter configuration . . . . . . . . . . . . . . . . . . . . . . 131
Considerations for parameter configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Begin the initialization process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
If your network supports DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
If your network does not support DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Appendix E: Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
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NN42020-104 MCS 5100 Release 4.0 Standard 01.04 March 2007
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New in this release
The following sections describe what is new in this document for Multimedia
Communication Server (MCS) 5100 Release 4.0.
Feature changes
The following new features affect this document:
• “CFW and DND E911 operator callback” on page 11
• “Language support” on page 12
• “Lotus Notes integration” on page 12
• “MCP granular service packaging” on page 13
11
• “MCS E911 caller hold” on page 13
• “Multiple Login restrictions” on page 13
The following sections describe how the new features affect this release.
CFW and DND E911 operator callback
This feature provides enhancements to the Enhanced 911 (E911) system. When an
Emergency Operator attempts to call back to a caller who dialed 911, the call is
not blocked, rerouted or preempted by other calls. Therefore, the caller who made
the 911 call can be contacted directly.
The following settings are overridden during an E911 call:
• Do Not Disturb (DND) enabled
• Call Forwarding (CFW) enabled
• Routable Services enabled
This feature also ensures that the callback has priority if the Session Manager
server is in a minor or major overload situation.
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Language support
This feature provides the ability for MCS 5100 clients to support multiple
languages. The clients include the Multimedia PC Client, Multimedia Web Client,
Personal Agent, IP Phone 2002, IP Phone 2004, IP Phone 2007, and MAS
conferencing announcements. The supported languages are:
• English
• Parisian French
•German
• Latin America Spanish
• Japanese
•Korean
• Simplified Chinese
• Traditional Chinese
• Portuguese
Lotus Notes integration
This feature integrates the Multimedia PC Client with the IBM Lotus Notes
application. The Multimedia PC Client for IBM Lotus Notes provides the
following advanced IP telephony features:
• make SIP calls from inside Lotus Notes
• track incoming, outgoing, and missed calls in Lotus Notes folders
• use Lotus Notes contacts as your Lotus Notes directory
• see who is online and let others know that you are online
• control a Nortel IP Phone (IP Phone 2002, IP Phone 2004 or IP Phone 2007)
• send and receive files from contacts that have a SIP address
• send web pages, share whiteboards and share clipboards
• decline, redirect or ignore incoming calls
• send and receive text messages
• chair and participate in conference calls and use web collaboration (requires
MAS)
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MCP granular service packaging
With this feature, you can control the operation of services on a domain or user
basis. Features such as Instant Messaging and Web Collaboration can be
controlled. Users or domains can be restricted in their use of the service. The
ability to send and receive instant messages is controlled, as well as the ability of a
user or a group of users to transfer files, transfer a clipboard, send a URL to a user,
or to manipulate a whiteboard.
MCS E911 caller hold
This feature adds two enhancements to the Enhanced 911 (E911) system.
• The originator of a 911 call cannot invoke mid-call features (such as Hold,
Transfer, Call Park, and Conferencing), cannot make an additional call, and
cannot receive incoming requests outside the emergency call.
• The originator of a 911 call cannot disconnect the call. The public safety
answering point (PSAP) must disconnect the call.
Multiple Login restrictions
This feature provides the following enhancements:
• restriction to the number of simultaneous log-ons for an MCS user using a
Multimedia PC Client, hardware SIP telephone or Multimedia Web Client
• configuration of the maximum number of simultaneous log-ons
• implementation and access enforcement through the service packages
• authorization to administrators to log out a user’s connections
• restriction of call attempts from unregistered nodes
Other changes
This document was renumbered from NN10042-114 to NN42020-104.
This document includes safety information about the use of connecting cables,
power cords, and AC adaptors that ship with the equipment or that Nortel
specifies.
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Citrix Application Gateway support is removed in MCS 5100 Release 4.0.
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Regulatory and safety information
This chapter contains regulatory and safety information.
This chapter contains regulatory and safety information.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
15
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.
Note: The user should not make changes or modifications not expressly
approved by Nortel Networks. Any such changes could void the user’s
authority to operate the equipment.
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This Class B digital apparatus complies with Canadian ICES-003. Cet appareil
numérique de la classe B est conforme à la norme NMB-003 du Canada.
Warning: This is a Class B product. In a domestic environment this product
can cause radio interference in which case the user must take adequate
measures.
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
Table 1 lists EMC compliance for various jurisdictions.
Jurisdiction Standard Description
United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequency
Devices
Canada ICES-003 Class B Emissions: Interference-Causing
Equipment Standard: Digital Apparatus
Australia/New
Zealand
European
Community
AS/NZS 3548
CISPR 22
EN 55022 Class B Emissions: Information technology equipment -
EN 55024 Information technology equipment - Immunity
EN 61000-3-2 Limits for harmonic current emissions (equipment input
Class B Emissions: Information technology equipment Radio disturbance
Radio disturbance
characteristics Limits and methods of measurement
current <= 16 A per phase)
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Jurisdiction Standard Description
EN 61000-3-3 Limitation of voltage fluctuations and flicker in
low-voltage supply systems for equipment with
rated current <= 16 A
Japan VCCI Regulations for voluntary control measures.
Table 2: Safety
Jurisdiction Standard Description
United States UL 60950-1 Safety of Information Technology Equipment
Canada CSA 60950-1-03 Safety of Information Technology Equipment
17
Australia/New
Zealand
European
Community
Other
AS/NZS 60950.1:2003 Safety of Information Technology Equipment
EN 60950-1 ITE equipment - Safety - Part 1: General requirements
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General
requirements
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68.
This equipment complies with the CE Marking requirements.
Australia: AS/ACIF S004: Voice Frequency Performance Requirements for
Customer Equipment
EU Countries: This device complies with the essential requirements and other
relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be
obtained from http://www.nortel.com/products/announcements/eumrdc/
index.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807
Munich Germany.
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DenAn regulatory notice for Japan
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Introduction
This guide describes how to install, configure and use your Nortel IP Phone 2007.
The topics in this chapter include:
• “How this guide is organized” on page 19
• “Audience” on page 20
• “Text conventions” on page 20
• “Acronyms” on page 21
• “Related publications” on page 21
• “How to get help” on page 22
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How this guide is organized
This guide is organized as follows:
• “IP Phone 2007 overview” on page 23
• “Installation” on page 45
• “Configuration” on page 49
• “Make and receive calls” on page 67
• “Call management” on page 77
• “Advanced features and services” on page 91
• “Troubleshooting” on page 119
For a brief overview about how to use the SIP Multimedia PC Client to control
your IP Phone 2007 (a configuration called the SIP Multimedia PC Client Set),
see “Appendix A: Multimedia PC Client and the IP Phone 2007” on page 125.
For a brief overview about how to use the SIP Multimedia Office Client to control
your IP Phone 2007 (a configuration called the SIP Multimedia Office Client Set),
see “Appendix B: Multimedia Office Client and the IP Phone 2007” on page 127.
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Audience
For a brief overview about how to use the Multimedia PC Client for IBM Lotus
Notes to control your IP Phone 2007 (a configuration called the Multimedia PC
Client for IBM Lotus Notes Set), see “Appendix C: Multimedia PC Client for
IBM Lotus Notes and the IP Phone 2007” on page 129.
For information about setting up telephones that are not already configured, see,
“Appendix D: DHCP parameter configuration” on page 131.
For a list of telephone parts numbers and where to go for help, see
“Appendix E: Customer support” on page 137.
This guide is intended for IP Phone 2007 users.
Text conventions
This guide uses the following text conventions:
bold text Indicates the IP Phone 2007 soft key you must press.
italic text Indicates new terms, document titles
Example: Press the Ok soft key.
Example: See IP Phone 2007 User Guide
(NN42020-104).
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Acronyms
21
This guide uses the following acronyms:
DHCP Dynamic Host Configuration Protocol
DND Do Not Disturb
DTMF dual-tone multi-frequency
ISDN Integrated Services Digital Network
IM instant message
IP Internet Protocol
IPCM Internet Protocol Client Manager
LAN local area network
LCD liquid crystal display
LED light emitting diode
MAC Media Access Control
QoS Quality of Service
SIP Session Initiation Protocol
VoIP Voice over IP
WAN Wide Area Network
Related publications
For more information, see the following publications:
• IP Phone 2002 Quick Reference (NN42020-110)
• IP Phone 2002 User Guide (NN42020-126)
• IP Phone 2004 Quick Reference (NN42020-122)
• IP Phone 2004 User Guide (NN42020-103)
• Multimedia Office Client User Guide (NN42020-139)
• Multimedia PC Client User Guide (NN42020-102)
• Personal Agent User Guide (NN42020-100)
• Multimedia PC Client for IBM Lotus Notes User Guide (NN42020-148)
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How to get help
For service issues, contact your local support or Information Services team.
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IP Phone 2007 overview
The IP Phone 2007 brings voice and data to the desktop by connecting to a local
area network (LAN) through an Ethernet connection.
The IP Phone 2007 provides all the functionality of the IP Phone 2004, using a
graphical user interface (GUI). Advanced text and graphics-based Web-centric
applications are supported.
The topics in this chapter include:
• “Features and services” on page 23
• “Useful terms” on page 25
• “Layout and display” on page 27
• “Enter and edit text” on page 39
23
• “Secure your telephone” on page 42
Features and services
The IP Phone 2007 supports the following features:
• twelve programmable feature soft keys
• two soft keys (self-labeled) that provide access to a maximum of ten features
Note: Some IP Phone 2007 telephones are not configured to support soft
key functionality. Consult your system administrator to verify if your
telephone supports soft key functionality.
• speaker for on-hook dialing or on-hook listening
• volume control bar for adjusting the ringer, speaker, handset, and headset
volume
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• four call processing fixed keys:
—Hold
— Goodbye
— Handsfree
—Mute
• automatic network configuration
• hearing-aid compatible
• large, color touch panel display screen
• web-based applications support
• remote firmware download
• hardware features
— integrated 3-port switch (LAN, PC and internal port for voice)
— high-quality Voice over IP (VoIP) sound
— local generation of call alerting, call progress, and dial tones (as well as
support for out-of-band DTMF signaling) to conserve valuable LAN/
WAN bandwidth
— wideband-compatible speakerphone (150 Hz to 7 kHz) with acoustic echo
cancellation
— shared LAN access with a PC
— headset jack with an On/Off key
• software features
— Call Forward, Ignore, Decline, and Transfer
— Speed Dial from an inbox, outbox, or address book
— Conference, Call Waiting, and Call Hold
— automatic registration when the device is activated
— multiple user log on
— inbox
—outbox
— address book
— Call Park
— message waiting indicator (icon and telephone lamp lights red)
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— Meet Me audio conferencing
For configuration information, see Personal Agent User Guide
(NN42020-100) and for user information, see Meet Me Audio
Conferencing Quick Reference (NN42020-113). This system feature is
optional.
— roaming between domains in the same system
This feature depends on system configuration; contact your system
administrator for details.
— voice mail, Hotline, and two modes of access (Restricted and Full Access)
when configured by the administrator
The IP Phone 2007 does not support the IP Phone Key Expansion Module
(KEM).
Some features are available on all telephones. Consult your system administrator
to verify which features are available.
Useful terms
The IP Phone 2007 looks like a regular telephone, but you need to keep some
important differences in mind.
Multiple user logon
Your IP Phone 2007 can support up to four lines. Therefore, four people can log
on to a single IP Phone 2007 to receive and place calls.
The first person who logs on to the telephone has the primary line. You can be
logged on to several IP Phones at the same time. The maximum number of devices
or clients that you can log on to depends on your service package. Your
administrator can force a log out from your devices or clients.
Use the menu options to configure or view parameters that are specific to a line. If
several users are logged on to the telephone, then the system prompts you to select
your line button.
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Address
When you enter an address to call someone, you enter a SIP address or a
telephone number.
A SIP address is a unique identifier of users on the IP network. It has the same
format as an e-mail address, for example, jdoe@lab1.org, but it is not an e-mail
address. The characters before the at sign (@) represent the user name, in our
example, jdoe. The characters after the at sign represent the domain name of the
server, in our example, lab1.org. If you are in the same domain as the user you are
calling, you do not need to enter the domain name section of their SIP address (for
example, @lab1.org).
The network can track where you are and route your calls when you log on to any
IP Phone 2007 by using your SIP address. Use SIP addresses to take advantage of
other features such as presence.
To make it easier to place calls, you can store addresses (SIP addresses or
telephone numbers) in a personal address book.
Meet Me audio conferencing
Use this feature to host audio conferences by providing a dial-in number and
access code to participants. The chairperson activates the conference with their
own password. The Meet Me audio conference window displays who has joined
the conference.
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Users who have access to the Personal Agent can change their chairperson
password and select the option of whether the conference ends automatically
when they disconnect. For more information about Meet Me audio conference
preferences, see Personal Agent User Guide (NN42020-100). For information
about Meet Me audio conferencing on your system, see your system
administrator.
Layout and display
The following sections describe the buttons on your IP Phone 2007.
IP Phone 2007 buttons
Your IP Phone 2007 includes buttons that provide instant access to features of the
telephone. Figure 1 “IP Phone 2007” on page 28 shows the buttons on your
IP Phone 2007.
27
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Figure 1 IP Phone 2007
Goodbye key
Handset
Speaker
Dialpad
Handsfree
LED
Handsfree
key
Hold key
LED
Headset key
Volume
control bar
Message waiting indicator/
Incoming call indicator
Display
screen
Navigation
keys
Stylus
holder
Context-sensitive soft keys
Mute key
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Table 1 IP Phone 2007 buttons and keys
Use the Volume control bar to adjust the
volume of the ringer, handset, headset, speaker,
and the Handsfree feature. Press the right side
of the rocker bar to increase volume; press the
left side to decrease volume.
Use the Goodbye key to terminate an active
call.
Press the Hold key to put an active call on hold.
Tap the flashing line soft key to return to the
caller on hold.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD display
screen. The key rocks for up, down, left, and
right movements.
Press the Headset key to answer a call when
you are using the headset or to switch a call
from the handset or handsfree to the headset.
Press the Speaker key to activate handsfree
operation. The speaker LED indicator lights to
indicate when handsfree is active.
Press the Mute key to listen to the receiving
party but not transmit sound. Press the Mute
key again to return to two-way conversation.
The Mute key applies to handsfree, handset,
and headset microphones. The Mute LED
indicator flashes when the Mute option is in
use.
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Table 1 IP Phone 2007 buttons and keys
The Message waiting indicator flashes when a
message is left for the user. Also, this indicator
flashes when the ringer is ON.
The two keys on either side of the navigation
key are context-sensitive soft keys, and have
labels on the LCD.
Telephone display
The IP Phone 2007 provides a large, color touch panel display that supports color
XML/HTML content through an external application server.
The IP Phone 2007 window-based user interface has two display areas:
• Application area
• Tools and navigation area
Figure 2 “Idle LCD display screen” on page 31 shows an example of an idle LCD
display screen.
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