Nortel Ics System-Wide Call Access User Guide

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System-wide Call Access (SWCA)
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System-wide Call Appearance (SWCA)

The System-wide Call Appearance (SWCA) feature allows you to park calls on your
Norstar system and, at the same time, provide call appearance on telephone buttons
with indicators for all telephones that have the same SWCA code programmed onto
buttons with indicators. Using this feature frees the line on which the call came in
and allows another user to answer the call.

Adding SWCA keys to your telephone

SWCA keys can be assigned by your system administrator to your group of
telephones. Or, each user can assign these keys on their own telephones:

1. Enter

2. Select a memory button with an indicator

3. Enter a SWCA code, (

Assigning SWCA keys

≤•fl

≤•fi¤‚

Indicate the label for your SWCA keys

Telephone key # SWCA code

≤•fi‹fi

to

).

Line 1

Line 2

SWCA1

SWCA2

SWCA3

SWCA4

SWCA5

SWCA6

Intercom

Intercom

If possible, assign the same set of buttons to the
same SWCA user codes for all telephones in the
call group.
You can name the keys anything, but it helps to
have some reference to the SWCA code that is
saved on the key.
If you need to find out which code has been
assigned to a button, use Button Inquiry
(≤•‚).

No assigned SWCA keys

You can use SWCA codes without having SWCA codes assigned to buttons with
indicators, but in that case, you need to use the other features of the system, such as
Voice Call or Page, to indicate to other users on which code the call has been parked.
You must have an intercom key free on which to retrieve the call.

≤•fi¤‚

≤•fi¤⁄

≤•fi¤¤

≤•fi¤‹

≤•fi¤›

≤•fi¤fi

≤•fi¤fl

≤•fi¤‡

≤•fi¤°

≤•fi¤·

≤•fi‹‚

≤•fi‹⁄

≤•fi‹¤

≤•fi‹‹

≤•fi‹›

≤•fi‹fi