Nortel ICS Feature Card User Guide

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Norstar ICS Telephone Feature Guide

About this guide

Use this guide as a quick reference for accessing the features of your telephone. Your system administrator will inform you if any of these features are not available for your telephone.

Buttons

This guide uses the Business Series Terminals button icons. The table below shows which buttons to use on the different types of Nortel Networks telephones.

Button Name T7000, T7100, T7208,

T7316, T7316E

Feature ≤ Ä Hold ≥³ú³ Volu me Contr o l √ Ã Release ® ¨

M7100, M7208, M7310, M7324

Telephone features

Background Music

Button Inquiry

Call Duration ≤‡‡

Call Forward ≤› Cancel ≤£›

Call Park ≤‡›

Call Pickup directed

≤°ﬂ Cancel ≤£°ﬂ

Listen to music (provided by your office) through your telephone speaker when you are not on a call.

≤•‚

Check what is programmed on any button. Use when labeling buttons.

Briefly display the approximate length of your current or most recent call.

Send your calls to another telephone in your system.

Put a call on hold so that it can be picked up from any telephone in your system. The display shows a three-digit retrieval code.

To retrieve a parked call from a telephone, press an intercom button and dial the retrieval code. On the T7100/M7100 telephone, just lift the handset and dial the retrieval code.

≤‡ﬂ

Answer any ringing telephone. Press ≤‡ﬂ and dial the extension number for the ringing

telephone.

Call Pickup group

≤‡ﬁ

Answer a call that is ringing at another telephone in your pickup group. The external call that has been ringing longest is answered first.

Call Queuing

≤°‚⁄

Answer the next call. If more than one call is waiting, priority is given to incoming external calls over callback, camped, or transferred calls.

Camp-on ≤°¤

Re-route a call to another telephone even if all its lines are busy. Press ≤°¤, then dial the extension number of the receiving

telephone.

Class of service password

≤ﬂ°

Change the dialing filters on a line or telephone, or gain external access to your system. Dialing filters determine which numbers you can dial.

Press ≤ﬂ° and enter a password provided by your system administrator to change your class of service.

Conference ≤‹

Establish a conference call between yourself and two other parties.

1. Make or answer the first call.

2. Put the first call on hold.

3. Make or answer the second call.

4. After the second call is connected, press ≤‹.

5. Press the line or intercom button of the first held call (not required on the T7100/M7100 telephone).

6. Press ® to end the conference call.

To remove yourself from a conference permanently (unsupervised conference):

Press ≤‡‚. The other two callers remain connected. (Some external lines may not support this feature. See your system administrator.)

To put a conference on hold:

Press ≥. The other two callers can still talk to each other.

To split a conference:

Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press ≤‹.

To disconnect one party:

Press the line or intercom button of the caller you want to disconnect, then press caller to resume your conversation.

. Press the line or intercom button of the remaining

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