UCx Feature Guide for Nortel IP phones with Feature Key mode enabled
Date: 22 November 2016
System: UCx
Release: 5.0
Phone models: Nortel IP Phones i20xx Series, 11xx Series and 12xx Series
TABLE OF CONTENTS
1. INTRODUCTION.................................................................................................................................. 5
1.1 Controls and Buttons ................................................................................................................ 6
2. USAGE ............................................................................................................................................... 7
2.1 Making a Call ............................................................................................................................ 7
Using Off-hook dialing ....................................................................................................................... 7
Using On-hook dialing ....................................................................................................................... 7
Using Handsfree dialing ..................................................................................................................... 7
Using System Directory ..................................................................................................................... 7
Using Call History (Call Log) ............................................................................................................... 7
Using Calls key ................................................................................................................................... 8
Using Last Number Redial.................................................................................................................. 8
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Using Hotline ..................................................................................................................................... 8
Using Intercom (Voice Call) ............................................................................................................... 8
Using Paging ...................................................................................................................................... 8
Using Page General ........................................................................................................................... 8
Using Page Zones............................................................................................................................... 9
Using Ring Again (Call Back) .............................................................................................................. 9
Using User Speed Dial........................................................................................................................ 9
Using System Speed Dial ................................................................................................................. 10
2.2 While on a Call ....................................................................................................................... 10
On Hold ........................................................................................................................................... 10
Transfer (Attended) ......................................................................................................................... 10
Transfer (Blind) ................................................................................................................................ 10
Transfer to Voicemail Box ............................................................................................................... 10
Call Park ........................................................................................................................................... 11
Call Park Retrieval ............................................................................................................................ 11
Display Name/Number for active call .............................................................................................. 11
Display Name/Number for incoming call while on an active call ..................................................... 11
Disconnect ....................................................................................................................................... 11
2.3 Incoming Calls ........................................................................................................................ 12
Internal Auto Answer ...................................................................................................................... 12
Call Pickup ....................................................................................................................................... 12
Group Pickup ................................................................................................................................... 12
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Call Waiting ..................................................................................................................................... 12
Call Forward All/Unconditional 1 ..................................................................................................... 12
Remote Call Forward All/Unconditional 1 ........................................................................................ 13
Call Forward Busy 1 .......................................................................................................................... 13
Remote Call Forward Busy 1 ............................................................................................................. 13
Call Forward Unavailable 1 ............................................................................................................... 13
Remote Call Forward Unavailable 1 ................................................................................................. 13
Call Forward to Voicemail 1 ............................................................................................................. 13
Do Not Disturb................................................................................................................................. 14
2.4 Calls with Multiple Parties ...................................................................................................... 14
Call Join ........................................................................................................................................... 14
Conference ...................................................................................................................................... 14
2.5 Additional System Features .................................................................................................... 15
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Blacklist ........................................................................................................................................... 15
Blacklist Cancel ................................................................................................................................ 15
Blacklist Last Caller .......................................................................................................................... 15
Call Recording toggle ....................................................................................................................... 15
Call Timer ........................................................................................................................................ 15
Call Trace ......................................................................................................................................... 15
Caller ID Blocking ............................................................................................................................. 16
Follow Me toggle ............................................................................................................................. 16
Intercom Allow ................................................................................................................................ 16
Intercom Disallow............................................................................................................................ 16
Speak your Extension ...................................................................................................................... 16
Speak Time ...................................................................................................................................... 16
Static Time and Date ....................................................................................................................... 16
Stamp Log ........................................................................................................................................ 16
Wake Up Call ................................................................................................................................... 16
2.6 Phone Configuration Features ................................................................................................. 17
External Autodial ............................................................................................................................. 17
Internal Autodial ............................................................................................................................. 17
Configure Feature ............................................................................................................................ 17
Language ......................................................................................................................................... 18
Ring Type ......................................................................................................................................... 18
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Page 4 of 26
Ring Volume .................................................................................................................................... 18
Contrast ........................................................................................................................................... 18
Time Zone Offset ............................................................................................................................. 19
Button Inquiry ................................................................................................................................. 19
Test Set ............................................................................................................................................ 19
2.7 Hotdesking ............................................................................................................................. 19
Hotdesk from a phone with the Services Key .................................................................................. 19
Hotdesk from an unregistered phone ............................................................................................. 20
Hotdesk from a phone with a programmed key .............................................................................. 21
2.8 Call Center Agent Features ...................................................................................................... 21
3. SERVICES KEY ................................................................................................................................... 23
Features available from Services Key listed in order of appearance ............................................... 23
4. VOICEMAIL ...................................................................................................................................... 25
4.1 Accessing Voicemail ................................................................................................................ 25
4.2 Direct Dial to Voicemail .......................................................................................................... 25
5. USER EXTENSION PORTAL ................................................................................................................ 26
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Page 5 of 26
1. INTRODUCTION
This Feature Guide describes the usage of your Nortel IP Phone when Feature Key mode is enabled.
With Feature Key mode enabled, the operation of your Nortel IP phone when connected to the UCx
Server operates like a Nortel BCM phone by displaying a Feature key that is used to invoke features
using feature codes.
Depending on the model of phone you have, different keys may be offered for different features.
Nevertheless, there are some basic set of controls and buttons that will be available across all models.
The figure below shows the button layout of the 1140E IP phone as a reference. Refer to the respective
Nortel IP phone user guide for the button layout of your phone.
Copyright E-MetroTel ©2016 2828 W. Parker Rd. Unit B201, Plano, TX. USA. 75075 www.emetrotel.com
Name
Control/Button
Description
Dial pad
Standard telephone dial pad
Volume Up/Down
Ringer volume/sound volume
Mute
Mute/unmute toggle
Handsfree
Enable handsfree mode
Up/Down/Left/Right
Navigation keys
Menu navigation
Inbox
Voicemail
Outbox
Call history (Call log)
Directory
Company directory
Release (Goodbye)
Release a call; Exit; End of a feature
Headset
Enable headset mode (if a headset is present)
Hold
Put call on-hold
Services
Provides a list of features that can be invoked
Feature
Feature
Invokes features via feature codes
1.1 Controls and Buttons
Standard telephone controls and buttons are listed in the table below.
Page 6 of 26
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Feature
Steps
Using Off-hook dialing
1. Lift handset.
2. Dial the number.
Using On-hook dialing
1. Press the Line key.
2. Dial the number.
Using Handsfree dialing
1. Press the Handsfree key or Headset key if headset is connected.
2. Dial the number.
Using System Directory
1. Press the Directory key
OR
Press the Feature softkey followed by feature code 960.
2. Use the dial pad to enter the first 3 letters of either the first or last name of
the person you want to call.
Using Call History
(Call Log)
1. Press the Outbox key
OR
Press the Feature softkey followed by feature code 812.
2. Press the Recvd, Placed or Missed soft key to view the list of received,
dialed or missed calls.
3. Use the Up/Down Navigation keys to view call log entries.
4. On Nortel phones with a single display line, use the More soft key to view
additional information about call log entries.
5. Press the Call soft key to call the phone number from the selected call log
entry.
Note: The Call Log feature is NOT supported on phones that have single
line display screens and do not have soft keys.
2. USAGE
2.1 Making a Call
Page 7 of 26
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Page 8 of 26
Using Calls key
1. Press the Calls soft key to view details of missed calls.
2. Press the Call soft key to call the phone number from the selected call log
entry.
Using Last Number Redial
1. Press the Line key followed by the the Redial soft key
OR
Press the Feature soft key followed by feature code 5.
Using Hotline
1. Lift handset or press the Line/Handsfree/Headset key and the configured
number is dialed automatically.
Using Intercom
(Voice Call)
1. Press the Feature soft key followed by feature code 66.
2. Enter the EXTENSION number.
3. Speak into the handset and your voice will be heard on the dialed
EXTENSION’s speaker
Using Paging
1. Dial the PAGE GROUP extension number.
2. Speak into the handset and your voice will be heard on the speakers of the
extensions that belong to the page group.
Using Page General
1. Press the Feature soft key followed by feature code 60.
2. Speak into the handset and your voice will be heard on the speakers of the
extensions that belong to the Default page group.
The Hotline feature and number is configured by the UCx Administrator
on a per extension basis.
Page Groups are configured by the UCx Administrator under Paging and
Intercom.
The Calls soft key will appear when there are missed calls since the last
use of the phone.
Copyright E-MetroTel ©2016 2828 W. Parker Rd. Unit B201, Plano, TX. USA. 75075 www.emetrotel.com
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