Nortel Meridian Meridian 1, Meridian SL-1, Communication Server 1000, Hospitality Messaging Server 400 Overview Manual
Nortel Communication Server 1000
Hospitality Messaging Server 400
Pre-Installation Overview Guide
Document Number: NN42350-300
Document Release: 1.0
Date: April 2006
Year Publish FCC TM
Copyright © 2006 Nortel Networks. All rights reserved.
Produced in Canada
The information in this document is subject to change without notice. The statements,
configurations, technical data, and recommendations in this document are believed to be
accurate and reliable, but are presented without express or implied warranty. Users must take full
responsibility for their applications of any products specified in this document. The information in
this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of
Nortel Networks.
.
Revision History
Date Version Description
April 2006 1.0 HMS400 Pre-Installation Overview Guide initial
release
April 2006
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Table Of Contents
Chapter 1: About this Guide.......................................................................................................................... 7
Where to Start............................................................................................................................................ 7
Denan Regulatory Compliance (Japan only)........................................................................................... 7
Chapter 2: Pre-installation Activities and Checklists.................................................................................... 9
Required Tools .......................................................................................................................................... 9
Required documents................................................................................................................................. 9
Installation Checklists.............................................................................................................................. 10
Site Inspection Checklist .....................................................................................................................10
Site Preparation ................................................................................................................................... 10
Pre-Installation Checklist..................................................................................................................... 11
Chapter 3: Installation Task Overview........................................................................................................ 13
Appendix A: Installing HMS 400 in place of Meridian Mail HVS............................................................... 15
Programming ports on the CS1000........................................................................................................ 15
Feature differences between HMS and HVS ........................................................................................ 15
Appendix B: Post-Installation Tracking and Testing.................................................................................. 19
Site Identification ..................................................................................................................................... 19
General System Information................................................................................................................... 19
HMS400 Information ............................................................................................................................... 20
Channel Extension Numbers (DN)..................................................................................................... 20
M1 Programming Check......................................................................................................................... 20
Guest Voicemail Test Script.................................................................................................................... 21
Check In................................................................................................................................................... 22
Check Out................................................................................................................................................ 22
Leave & Retrieve Voice / Text Message................................................................................................ 23
Guest Mailbox features ........................................................................................................................... 26
Office Voicemail Test Script.................................................................................................................... 26
Auto Wakeup Test Script ........................................................................................................................ 27
Minibar Entry System .............................................................................................................................. 28
Auto Attendant Test Script ...................................................................................................................... 29
Telephone UI Menu................................................................................................................................. 31
Room Status Test Script ......................................................................................................................... 31
Sign off ..................................................................................................................................................... 32
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Chapter 1: About this Guide
Where to Start
The Hospitality Messaging Server 400 Pre-Installation Guide provides an overview
of installing the HMS 400 system
• The primary purpose of the guide is to provide a road map for installing a new system to
ensure success.
• The guide also provides additional information on transitioning from a Meridian Mail HVS
installation to an HMS 400 solution.
Denan Regulatory Compliance (Japan only)
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Chapter 2: Pre-installation Activities and Checklists
Required Tools
The HMS 400 can be installed with standard telephone technician tools, including:
• Antistatic ESD wrist strap (recommended)
• Various sizes of Phillips cross-head and standard screwdrivers
• A set of hex nut drivers
• Side cutters
• Jumper removal tool or needle-nosed pliers
• Tweezers
• Tape measure for determining cable lengths
• A flashlight for examining the interior of a server chassis
• Pen for writing notes, cable lengths, and cable identifications
• Cable tie wraps
• Cable identification labels
• Punch down tool if the digital lines off of the PBX are to be punched down to the MDF rather
than run through the supplied breakout boxes.
• Equipment log. The equipment log is used to record the model and serial number of the
system, all installed options, and other information.
• A computer with a CD-ROM drive that is separate from the HMS 400 server (such as a laptop
computer). This is required for reading documentation on CD-ROM and for connecting to the
internet for PEP downloads.
Ensure you have all required tools before starting the installation process.
Required documents
All HMS 400 documents come on the documentation CD-ROM supplied with your server (order code
NTUB30CA), but you need to regularly visit the Nortel Product Support documentation portal for the
most recent versions of the NTPs. This can be found at:
www.nortel.com/documentation
•
The following documents should be available in either hard copy or soft copy during the installation:
• HMS 400 Installation and Configuration Guide (NN42350-301)
• HMS 400 Administration Guide (NN42350-600)
• HMS 400 Maintenance Guide (NN42350-101)
• HMS 400 Staff User Card English (NN42350-102)
• HMS 400 Guest User Card English (NN42350-103)
• HMS 400 Staff TUI User Guide English (NN42350-100)
You also need to obtain the most recent Distributor Technical Reference (DTR) Bulletin from the Nortel
Partner Information Center at:
www.nortel.com/pic
•
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You will need a user name and password to access the Partner Information Center. The DTR provides
details on the currently supported PEPs and information that did not make it into the NTPs.
Installation Checklists
Complete all of the following checklists before attempting to install the HMS 400 system.
Site Inspection Checklist
Before performing hardware installation ensure the following has been done during site inspection:
Check Description
Ensure that a “water fire-retardant” system is not present in the chosen
location. If this system is accidentally activated, it will severely damage
the server.
Ensure that there are no heat sources near the peripherals and
ventilation.
Ensure that the area is clean and clear of any debris.
Ensure that there is adequate space for all equipments.
Ensure that there is a desk, shelf or table for the monitor, keyboard,
mouse and modem (more space will be needed in a multi-server
environment).
Ensure that an external analog phone line is available for the modem.
Ensure there are enough power outlets for the server, monitor, and
modem (more power outlets will be needed for multi-server systems).
Ensure that the 10/100 BaseT Hub/Switch and Cat5 cables are
available for the servers (for multi-servers only).
Site Preparation
The following items should be made available before going on-site for installation:
Check Description
Completed Pre-installation checklist
Sufficient power points with AC rating of 110V/220V
UPS of at least 400VA with Power Management software
recommended
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1 LAN point (Optional)
56Kb USB Modem – recommended NTUB30HA: Orderable from Nortel
only in NA. Customers outside of NA will have to source for their own
USB modems (Requirement for remote technical support)
April 2006
Minimum of 8 modular telephone cords (RJ11) of at least 3m in length
each (actual number dependent on total number of channels
purchased)
9 pin female terminated RS232 cable laid from PMS Interface PC to
HMS400 PC (PMSI). If cable length is more than 50ft, line
modem/booster is required.
9 pin female terminated RS232 cable laid from PBX PMS serial port to
HMS400 PC (for the proper cable, see HMS400 PMSI Cabling
Specifications below).
Pre-Installation Checklist
Apart from the site preparations, also ensure the following information has been gathered before
the installation is carried out to ease in system configuration:
Check Description
Obtain the PBX software version and ensure the required messaging
patches have been installed.
Find out the number of channels (based on the key code) to be
assigned for these modules:
Voicemail - _____ Incoming Channels
AWU - ______ Incoming/Outgoing Channels
Minibar Entry and/or Room Status - ____ Incoming Channels
Gather the following Minibar requirements:
Minibar Items List and Charges: Ready Not Ready
Direct line to access HMS 400 System: Yes No
1 analog direct line connected to Modem:
Yes No
Guest Rooms and Extensions list:
Yes No
Admin Extensions list and who should have a mailbox:
Yes No
Obtain Room/Maid Status Codes from the Hotel’s PMS
Obtain Language Codes from the Hotel’s PMS
Obtain Hotel PMS’s Serial Link Transmission Rate and Communication
Protocols (e.g. 9600,N,8,1)
Is the HMS 400 replacing an existing Meridian Mail HVS system? If so,
review Appendix A of this document.
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