Nortel Enterprise Edge Feature Programming, Enterprise Edge Telephone Manual

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Enterprise Edge Feature Programming Telephone Guide

P0908510 Issue 01

Contents

Chapter 1 Getting Started 13

Using this guide 13 Understanding programming 13 Before you start 14 What you’ll need to do programming 14 Understanding the telephone buttons 14

Using the buttons under the display 14

A map for working in programming 16

The M7410 Cordless Telephone (CT) 21 Starting and ending a session 21 Ending a session 21

Chapter 2 Frequent programming operations 23

Changing the time and date on the display 23 Adding or changing a system speed dial 23 Changing the name of a telephone 24 Changing the name of a line 25 Making changes to Call Forward No Answer 25

Change the number of times the telephone rings before it is forwarded

26 Making changes to Call Forward on Busy 26 Making Changes to Do Not Disturb on Busy 27 What would you like to do next? 28

Chapter 3 Answering calls 29

Answering incoming calls with Hunt Groups 29 Answering an incoming call 29

Line buttons 29 What line indicators mean 30

Rings you may hear 30 Answering calls at a prime telephone 30 Using a central answering position (CAP) module 31

Customizing your CAP module 31

Monitoring telephones with the CAP module 31 Release button 32 Hearing aid compatibility 32 Viewing information about a call on the display 32

Using Call Information for a particular call 32

Displaying Call Information before or after answering 33

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Displaying Call Information for a call on hold 33

Making Call Display information appear automatically at a telephone

Changing which information is shown first about a call 34 Picking up a call ringing at another telephone 34

Answering any ringing telephone using Directed Pickup 34

Answering any ringing telephone using Group Pickup 35

Changing a telephone’s pickup group 35

Trunk Answer 36

Answering a call using Trunk Answer 36

Answer buttons 36 Creating a Conference Call 37

Disconnecting one party 37

Independently holding two calls 38

Putting a conference on hold 38

Removing yourself from a conference 39 Listening to a call as a group 39

Canceling Group Listening 40 Using Handsfree/Mute 40

Answering calls without lifting the receiver 40

Making calls without lifting the receiver 40

Muting Handsfree 41

Changing a regular call to handsfree 41

Changing a handsfree to a regular call 41

Using Handsfree 41

Changing Handsfree for a telephone 41

Handsfree Answerback 42 Turning Privacy on or off for a call 43

Creating a conference by releasing privacy 43

Making a call private 43 Checking call length using Call Duration Timer 43 Disconnecting by accident 44 Time 44

Chapter 4 Making calls 45

Choosing a line using a line button 46 Line pools 46

Using a line pool to make a call 47

Programming a memory button with a line pool feature code 47 Changing how you dial your calls 48

Using Standard dial 48

Using Automatic dial 48

Using Pre-dial 48 When the internal number you have called is busy 49

Priority Call 49

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Making a priority call 49

Giving a telephone the ability to make priority calls 49

Using Ring Again 50

Turning on Ring Again 50

Canceling Ring Again 50

Chapter 5 Time savers for making calls 51

Storing a number on a memory button for Autodial 51

Adding an autodial button 51

Choosing a line for Autodial 51

Using intercom as the line for Autodial 52 Using Last Number Redial 52 Preventing a telephone from using Last Number Redial 53 Using Speed Dial 53 Making a speed dial call 54

Changing and adding System Speed Dials 54

Adding or changing User Speed Dial 54 Using Saved Number Redial 55

Saving a number 55

Dialing a saved number 56 Preventing a telephone from using Saved Number Redial 56

Contents 5

Chapter 6 Handling many calls at once 57

Using Hold 57

Retrieving a held call 57

Holding automatically 57

Listening on hold 57

Holding a call exclusively 58 Using Call Queuing 58

Chapter 7 Transferring calls 59

Using the transfer feature 59

Transferring a call 59

Transferring external calls 59

Canceling a transfer 60 Using Camp-on 61 Parking a call 62

Retrieving a parked call 62

Using Call Park 62 Using Callback 64

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6 Contents

Chapter 8 Forwarding your calls 65

Forwarding your calls to another telephone 65

Canceling Call Forward 65

Using Call Forward at your telephone 65

Overriding Call Forward 66

Changing the automatic Call Forward settings for a telephone 66

Changing Forward no answer 66

Changing the delay before a call is forwarded 66

Forward on busy 67

DND on Busy 67

Call Forward and voice mail 67 Line Redirection 68

Turning on Line Redirection 68

Canceling Line Redirection 69

Allowing a telephone to redirect calls 69

Turning the redirect ring for a telephone on or off 70

How Line Redirection is different from Call Forward 71

Using Line Redirection 72

Chapter 9 Communicating in the office 73

Paging 73

Making a page announcement 73

Activating and deactivating the ability to page 73

Creating page zones 74

Using Page with external paging equipment 75 Sending messages 75

Sending a message 76

Canceling a message you have sent 76 Viewing your messages 77

Replying to a message 77

Replying to a message using an analog telephone connected to an

ASM 77 Removing items from your message list 78 Removing items from your message list using an analog telephone

connected to an ASM 78 Viewing messages you have sent 79

Using Voice Call 80

Making a Voice Call 80 Muting Voice Call tones 80 Answering a Voice Call without touching your telephone 80 Preventing Voice Calls to your telephone using Voice Call Deny 81 Canceling Voice Call Deny 81

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Chapter 10 Tracking your incoming calls 83

Using Call Log 83

Call Log options 84 Logging a call manually 84 Deleting old log items 84 Viewing your Call Log 84 Viewing a Call Log item 85 Erasing log items 85 Making a call using Call Log 85 Creating a password to your Call Log 86 Changing your Call Log password 86 Deleting an assigned password 86 Programming a telephone to log calls automatically 86

Using voice mail 88

Chapter 11 Customizing your telephone 89

Finding out what a button does using Button Inquiry 89 Making the display darker or lighter using Contrast adjustment 89 Changing the language on the display 90

English 90 French 90 Spanish 90

Programming a feature code onto a memory button 90

Programming feature buttons 90 Erasing a feature button 91

Applying button cap labels 92

Types of button caps 92

Identifying the telephones 92 Enterprise Edge default button assignments 93 Rules of default button assignment 93

M7310 telephone button defaults 94 M7324 telephone button defaults 95 M7100 telephone button defaults 95

Moving line buttons 95 Changing the type of ring 96 Adjusting the Ring volume 96 Hiding the message or calls indication 97

Restoring the messages and calls indication 97

Contents 7

Chapter 12 User preferences 99

Using User preferences 99

Changing button programming 99 Changing User Speed Dial 100 Changing Call Log options 100

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Changing how calls are dialed 100 Changing the language used on the display 100 Making the display lighter or darker 100 Changing the telephone’s ring 100

Chapter 13 Programming Hunt Groups 101

Adding or removing members from a group 102

Moving members of a group 102

Assigning or unassigning lines to a group 103 Setting the distribution mode 103 Setting the hunt delay 104 Programming busy line setting 104 Programming the queue time-out 105 Programming the overflow set 105 Setting the name 105

Chapter 14 Telephone features 107

Installing Enterprise Edge telephones 107 Naming a telephone or a line 108 Moving telephones 109 Stopping calls from ringing at your telephone using Do Not Disturb

(DND) 109

Stopping calls 109 Refusing to answer a call 109 Canceling Do Not Disturb 109 Using Do Not Disturb 110

Using Background Music 110

Turning Background Music off 110

Chapter 15 ISDN PRI 111

Benefits 111 ISDN PRI features 111

Network Name Display for PRI 111 Name and number blocking for PRI 112 Emergency 911 Dialing 112 2-way DID 112 Call by Call service selection for PRI 113 Dialing Plan and PRI 113

Service provider features 114

Call Forward 114 Canceling Call Forward 114 Calling the number your calls are forwarded to 114 Automatic Call Back 114 Automatic Recall 115

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ISDN applications for PRI 115

Videoconferencing and video telephony 115 Desktop conferencing 115 File transfer 115 Telecommuting 115 Group 4 fax 115 Remote LAN access 115 Leased line backup 115 LAN to LAN bridging 116 Internet and database access 116

Chapter 16 Using System features 117

Using alternate or scheduled services 117

Preventing certain calls from being made 117 Making additional telephones ring 117 Changing the lines used by outgoing calls 117

Turning Services on and off 117

An example of how to turn on a Service manually 118

Turning Services on and off using feature codes 119

Viewing the active Services from a two-line display telephone 119 Viewing the active Services from a one-line display telephone 120

User passwords 121

Registration password 121 Clearing a Call Log password 121

Using special telephones 121

Direct-dial 121 Changing the direct-dial telephone assignments 122 Hotline 122 Bypassing a Hotline 122 Making a telephone a hotline telephone 123 Control telephone 123

Using Set lock 123 Changing Set Lock programming for a telephone 124 Using an auxiliary ringer 124

Turning the auxiliary ringer for a telephone on or off 124

Using Host System dialing signals 125

Link 125 Preventing a telephone from using Link 125 Pause 126 Long Tones 126 Programmed Release 126 Run/Stop 127 Wait for Dial Tone 127 Using pulse dialing for a call 127

Using your Enterprise Edge system from an external location 127

Contents 9

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Controlling access to your Enterprise Edge system 128

Direct inward system access (DISA) 128

Class of Service (COS) 128 Maintaining security 129 Accessing Enterprise Edge remotely over the public network 129

Tones 129 Using Class of Service (COS) passwords 130

Changing your Class of Service 130

Chapter 17 General System features 131

Pulse or tone dialing 131 Disconnect supervision 131 Hunt Groups 131 Internal numbers 131 Line assignment 131 Target line 132 Line pools 132 Overflow call routing 132 M7100 telephone 133

Memory buttons 133 One-line display 133 Prime line 134 Private lines 134 Volume bar 134 Wall mounting 134

Chapter 18 Companion Features 135

Programming Companion Wireless 135

Registration password 135 Portable telephone programming 136 Radio data 137 Registering individual portables 139

System programming 139

Twinning between portables and Enterprise Edge wireline telephones

140

Using your portable telephone 141

Using Enterprise Edge features 142 Using new features 143 Supporting additional features for portables 144

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Chapter 19 Troubleshooting 145

Using the alarm telephone 145 Reporting and recording alarm codes 145 Testing the telephone 145

Testing the telephone display 146 Testing the telephone buttons 146 Testing the speaker in the telephone handset 146 Testing the telephone headset 147 Testing the telephone speaker 147 Testing the power supply to a telephone 147

Chapter 20 Common feature displays 149

Chapter 21 Appendix A: Feature Codes 153

Chapter 22 Index 159

Contents 11

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

12 Contents

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Getting Started

Your Enterprise Edge telephone system has many powerful features that can be customized to keep up with changes in your workplace.

Using this guide

This guide provides information for programming system features such as Call Forward on Busy, Call Forward No Answer, and Hunt Groups, to name just a few. It also contains information on personal programming, which is done from the user’s telephone set, such as personal speed dials, transferring a call, and so on.

The chapter Frequent programming operations on page 23 contains step-by-step instructions on changing the time and date, deciding how many rings it takes before a call is forwarded and other day-to-day programming. Once you understand these basic steps, you can move on to the many other features described in the other chapters of the guide.

Emergency 911 Dialing

Emergency 911 Dialing is the capability to access a public emergency response system by dialing the digits “9-1-1”

Emergency 911 Dialing

State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations.

Understanding programming

When your system is installed, you may program it to work with your telephone lines, with your private network, if you have one, and with optional equipment. Programming allows you to customize the system for your office.

You may want to further customize your system. For example, you can change how some features work, or adapt the system to changes in your office. Programming allows you to change settings that need to be updated regularly because of staff turnover or new business contacts. You can also assign features and program buttons on individual telephones.

There are three ways to customize and maintain your Enterprise Edge system:

• Installer programming deals mostly with how the system interacts with lines, telephones, and other equipment.

• Administrative programming changes how features work for the system, such as Call Forward No Answer. For example, you may want to program this to direct unanswered calls to a voice mail system.

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14 Getting Started

• Personal programming is available to anyone through the Feature button on their Enterprise Edge telephone. It allows individuals to change how their telephone works to suit themselves.

Before you start

Before you begin programming, plan what changes you want to make. Record the changes so that you have the information at hand. For example, if you are going to program system speed dial numbers, create a record so that you have all the numbers and codes handy once you start programming.

What you’ll need to do programming

Personal programming is done right on your telephone by pressing the ƒ button followed by an activation code. For your convenience, a summary of all the Feature button programming is provided in Appendix A.

Administrative programming is done using the Unified Manager. The Unified Manager is the tool used to program settings for the Enterprise Edge telephony features, as well as settings for individual telephones and external lines. Multiple levels of programming are accessible through the Unified Manager. You access the Enterprise Edge Unified Manager from your web browser. For more information about navigation and making selections using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

Understanding the telephone buttons

Take a few minutes to study the telephone buttons. The M7324 is different from the M7310 and M7208 in two ways: it does not have dual memory buttons (item 5) or a shift button (item 6).

Using the buttons under the display

The three display buttons are used for telephone features but what each button does depends on what the display shows. Some display instructions that you may see when making changes on the system are OK, CHANGE or COPY. In this guide, display button instructions are underlined.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

M7310 M7324

Getting Started 15

Display eps Dec. 12

Display buttons

display button

Dial pad Used for dialing numbers when you are making calls.

Display Shows instructions for everyday calling as well as for

Display buttons Have a variety of uses. Th e current use is shown on the

Memory buttons Dial a number or feature code stored on the button.

Dual memory buttons Can store two num bers or feat ure codes (used with th e

Shift button Press the shift button before a dual memory button to

Feature button Allows you to enter a feature code while using or

Hold button Puts an active call on hold.

Release but ton Hangs up an active call or ends programming.

It’s also used for entering numbers and letters when you’re programming.

programming.

display above each button.

shift button).

activate the second number or feature code stored on a dual memory button.

programming the telephone.

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16 Getting Started

A map for working in programming

The programming maps on the following two pages show the Enterprise Edge programming levels. For additional programming information, refer to the Enterprise Edge Programming Operations Guide.

The Unified Manager is used to:

• show and hide headings, subheadings and settings by expanding and collapsing the levels of the list

• add or delete items

• change settings by selecting options and entering information

• access dialog boxes

• accessing menu items

• view programming upgrades take effect by refreshing the Unified Manager list

Changes made with the Unified Manager tool become part of current Enterprise Edge programming as soon as you:

• click Save or press ENTER

• click an item in the window other than the setting you just changed (it is no longer selected)

• click an item from a list of options

Programming changes are immediate and cannot be undone. If you make a mistake when programming, you will have to reenter the original programming.

The window for the Unified Manager is split into two parts (panes). The list of programming headings is on the left pane and attributes are displayed on the right pane.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Detailed programming map showing settings

Getting Started 17

Terminals & Sets

DN 221-528

Line access

Line Pool A Prime line Intercom keys OLI #

Line assignment Line pool access Answer DNs

Capabilities

DND on busy Handsfree HF answerback Pickup group Page zone Paging Direct dial Priority call Aux ringer Allow redirect Redirect ring

Call forward

Fwd no answer to Fwd no answer delay Fwd on busy to

Hotline

Type

ATA settings

ATA answer ti mer ATA use Msg indicate

Name

Lines

Line 001-364

Name

Trunk/line da ta

Trunk type Line type Dial mode Received number If busy Prime set CLID set Auto privacy Trunk mode Answer mode Answer with DISA Link at CO Use auxiliary ringer Full autohold Loss package Signalling ANI number DNIS number

Restrictions

Line restrictions Remote restrictions

Telco features

Voice message center

Center 1 - 5

User preferences

Model Button programming User speed dial Call log options Dialing options Language Display contrast Ring type

Restrictions

Set restrictions

Set lock Allow last number Allow saved number Allow link

Schedules

Line/set restrictions

Terminals & Sets

Telco features

First display Auto called ID Set log space Available log space

Feature assignment

Line xxx

Call log set Vmsg set

(cont’d)

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Detailed programming map (cont’d)

Services

Ringing service

Ring groups

Ring group 001-100

Sets

Schedule

Night

Service setting Trunk answer Extra dial set

Line settings

Evening Lunch Sched 4 Sched 5 Sched 6

Restriction service

Night

Service setting

Evening Lunch Sched 4 Sched 5 Sched 6

Routing service

Private DN length Dialing timeout

Routes

Route 000

External # Use pool

Destination codes

Schedules

Public DN lengths Schedules

Night

Service setting

Evening Lunch Sched 4 Sched 5 Sched 6

DN xxx

Line xxx

Ring group Aux ringer

Restriction filters

Filter 00-99

Restrictions

Restriction 01

Services

Common s e tt i ngs

Control sets

For lines

Lines 001-364

For sets

DN 221-528

Schedule names

Schedule 0-6

Schedule times

Monday-Sunday

Schedules

Overrides

Override 001

(cont’d)

Night Evening Lunch Sched 4 Sched 5 Sched 6

Digits

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Detailed programming map (cont’d)

Getting Started 19

System speed dial

Speed dial 01-70

External #

Passwords

COS passwords

COS 00-99

Password User filter Line filter Remote package

Call log passwords

DN xxx

Password

Registration password

Password

Time and date

yyyyMMddHHmmss

Hunt groups

Hunt groups 01-30

Mode Hunt delay If busy Queue time-out Overflow Name

Members

Member xxx

DN Appearance type

Line assignment

Line xxx

Companion

Registration

Radio data

Registration enabled Credits available

Portable DNs

DN xxx

DN status System LID

Re-evaluation

Status

Radios

Radio xxxx

Radio Cell assignment Antenna type

Cells

Cell 01

Cell radios Cell neighbours Cell radio neighbours

Telco features

Voice message center numbers

Center 1 - 5

External #

ONN blocking

Tone Pulse

Software keys

System ID

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20 Getting Started

Detailed programming map (cont’d)

General settings

Business name

Feature settings

Background music On hold Receiver volume Camp timeout Park timeout Park mode Transfer callback timeout DRT to prime DRT delay Held line reminder HLR delay Directed pickup Page tone Page timeout Daylight savings time Auto time and date Host delay Link time Alarm set Set relocation Message reply enhancement Anskey

Call log space Direct Dial

Set 1-5

Type Internal # External # Facility

CAP assignment

CAP 1-5

CAP set

General settings

Remote access

Remote access packages

Package 00

Remote page

Remote line access

Line 001-364

Use remote package

Change DN type

DN type

DN lengths

Received # length DN length

Release reasons

(cont’d)

Access codes

Park prefix External code Direct dial digit Auto DN DISA DN Private access code

Line pool codes

Pool A-O

Access code

Carrier codes

Prefix xxx

Code prefix ID length

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Getting Started 21

The M7410 Cordless Telephone (CT)

The M7410 CT allows you to move freely around your workspace and still have full access to all your Enterprise Edge system features.

The effective operating radio range in your facility will be dependent upon building construction and the internal layout of the facility. Typically, a dense office environment will yield an effective operating radio range of 125 to 150 feet. Operating radio ranges will be enhanced in more open office environments.

Note: Note: Up to 15 M7410 CT users can be accommodated on one Enterprise

Edge system.

The M7410 CT uses advanced digital technology to provide a quality audio path over a 900 MHz radio link. Establishing calls over a radio link are comparable to wire line communications but expect small delays when the handset is brought into service from an on-hook position.

The M7410 CT mixes voice and data communications paths together, making it very difficult for anyone to tune in and eavesdrop on conversations. The M7410 CT is equipped with automatic channel scanning capabilities. The M7410 CT automatically searches for a new channel when interference is detected.

Starting and ending a session

To start a programming session, double-click the Unified Manager icon.

Ending a session

Simply click Close in the browser window. Record any changes you make in programming. This way if there is a problem with

the system, maintaining a history of the changes you have made facilitates troubleshooting. Remember to inform people in your office of any changes you have made that affect them, such as changes to system speed dial codes or changes to the number of rings before an unanswered telephone is forwarded.

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Frequent programming operations

The following sections highlight the most frequently used programming operations. You need to start a Unified Manager session to program these features. See Getting

Started on page 13 for more information.

Changing the time and date on the display

Passwords Time & Date General settings

Note: When you change the clock settings in the Unified Manager, you are

changing the clock settings for telephony services. This does not change the clock setting on the Enterprise Edge server.

1. Select Time & Date.

2. Set the attributes for the year, month, day, hour, minutes, and seconds.

The clock controls the schedules used for services such as ringing and routing. After a power failure, the clock is behind by the length of time power was lost. For example, if the power is out for two minutes, the clock is two minutes behind.

Adding or changing a system speed dial

Services System Speed Dial

Passwords

You program a speed dial on your Enterprise Edge so that anyone in your office can dial a frequently-used number using a two-digit code. Examples of system speed dials might include telephone numbers of regional sales offices within your organization or key customers that you call frequently.

To change a speed dial that already exists, follow the same steps as if you are creating a new system speed dial. The new programming overwrites the previous number and settings.

If you are creating a system speed dial for the first time you will need to choose the type of facility for the system speed dial. For more information about programming line facilities, see the chapter “Systems Operations” in the Enterprise Edge Programming Operations Guide.

The system has a standard name to display, so it is not necessary for you to program one; however, if you choose not to display the telephone number, you may want to create a more descriptive name.

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1. Select System Speed dial.

2. Select the two-digit speed dial code (01 to 70).

3. Type in the telephone number (up to 24 digits) you wish to save as a speed dial and press Return.

If this is a new speed dial, more fields appear after you press Return.

4. Choose a Facility setting: Use prime line, line:nnn, Pool code:xx, or Use routing table.

where

nnn is an integer between 001 and 238 xx is a letter between A and O

5. Choose a Display digits setting: Y (Yes) or N (No).

If you choose not to display the digits, the name of the Speed Dial code is displayed instead of the phone number.

6. Choose a Bypass restrictions setting: Y (Yes) or N (No).

Note: If you assign a specific line to a system speed dial number, only telephones

with an appearance of that line can use the speed dial number.

Changing the name of a telephone

Terminals & Sets

Name

1. Select Terminals & Sets.

2. Select the DN number.

3. Double-click Name.

4. Type in a new name (up to 7 characters including spaces) and press Return.

You can add a name to a telephone to further identify the set within your network. For example, in addition to the extension number, you might want to add an abbreviated name of the user (for example, Jean B).

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Changing the name of a line

Frequent programming operations 25

Lines

Name

You can add a descriptive name to a line to further identify it within your network. For example, in addition to the line number you may wish to describe the line’s properties (for example, Local). For more information about programming lines, see the “Systems Operations” chapter in the Enterprise Edge Programming Operations Guide.

1. Select Lines.

2. Select a line number.

3. Double-click Line nnn.

where

nnn is an integer between 001 and 238

4. Type in a new name (up to 7 characters including spaces) and press Return.

Making changes to Call Forward No Answer

Terminals & Sets

Capabilities

Call Forward

You can program a telephone to forward a call when there is no answer to either an internal telephone (for example, 221) or an external telephone (for example, 9123-4567). Additionally, you can route the unanswered call to a destination code. For more information about programming destination codes, see the chapter “Systems operations” in the Enterprise Edge Programming Operations Guide.

You may also set Call Forward to forward all calls to either an internal or external telephone number. This is done at the telephone set by pressing

ƒ›

. For

more information about Forward All Calls, see Forwarding your calls on page 65.

1. Select Terminals & Sets.

2. Select a DN number.

3. Select Capabilities.

4. Double-click Call Forward.

5. Choose a Fwd no answer setting: enter an internal or external number, or a destination code.

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26 Frequent programming operations

Change the number of times the telephone rings before it is forwarded

After you have assigned a Fwd no answer destination, you can set the number of times the telephone rings before the call is forwarded.

1. Select Terminals & Sets.

2. Select a DN number.

3. Select Capabilities.

4. Double-click Call Forward.

5. Choose a Fwd no answer delay setting: 2, 3, 4, 6 or 10.

Tip

If the Enterprise Edge set is a member of a Hunt Group, the Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see

Programming Hunt Groups

on page 101.

Making changes to Call Forward on Busy

Terminals & Sets

Capabilities

Call Forward

You may also set Call Forward to forward all calls to either an internal or external telephone number. This is done at the telephone set by pressing more information about Forward All Calls, see Forwarding your calls on page 65.

1. Select Terminals & Sets.

2. Select a DN number.

3. Choose Capabilities.

4. Double-click Call Forward.

You can program a telephone to forward a call when the

line is busy to either an internal telephone (for example,

221) or an external telephone (for example, 9-123-

4567). Additionally, you can route the call to a destination code. For more information about programming destination codes, see the chapter “Systems operations” in the Enterprise Edge Programming Operations Guide.

ƒ›

. For

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

5. Choose a Fwd on busy to setting: enter an internal or external number, or a destination code.

Tip

If the Enterprise Edge set is a member of a Hunt Group, the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more inf orm atio n on Hu nt G rou ps see Programming

Hunt Groups on page 101.

Making Changes to Do Not Disturb on Busy

Frequent programming operations 27

Terminals & Sets

When you are on a call and a second call comes in, your telephone rings softly to alert you to the second

Capabilities

call. You can turn this feature on or off for each telephone.

Call Forward

DND on Busy

1. Select Terminals & Sets.

2. Select a DN number.

3. Double-click Capabilities.

4. Choose a DND on Busy setting: Y (Yes) or N (No).

Tip

If the Enterprise Edge set is a member of a Hunt Group and the set activates this feature, the set does not receive notification of incoming Hunt Group calls while on a call. The DND on busy feature overrides the Hunt Group. For more information on Hunt Groups see Programming Hunt Groups

on page 101.

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28 Frequent programming operations

What would you like to do next?

Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either the Table of Contents or the Index.

Redirect call s coming in on a line. See Turning on Line Redirection

Allow individuals to answer calls that are ringing at another telephone.

Assign telephones to different zones for paging.

Turn the night service on and off. See Making additional

on page 68. See Picking up a call ringing at

another telephone on page 34.

See Paging on page 73.

telephones ring on page 117.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Answering calls

Answering incoming calls with Hunt Groups

Your Enterprise Edge system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Enterprise Edge set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. You can program

• the members for a Hunt Group

• member position within a Hunt Group

• how calls are distributed

• how long a call spends looking for available members

• what happens if all members are busy

For more information on Hunt Groups see Programming Hunt Groups on page 101. For more information about software packaging, see the Enterprise Edge Programming Operations Guide.

Answering an incoming call

There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You do not necessarily receive all three indications for any particular call. For example, you may have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on how your system is set up. See Choosing a line using

a line button on page 46 for more information on the use of lines.

If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it.

Line buttons

One line button for each line is assigned to your telephone. Press the line but ton to select the line you want to answer or use to make a call. Having several line buttons gives you immediate access to more than one line.

The M7100 telephone has two intercom paths which are used instead of line buttons to answer and make calls. Each M7100 can be assigned two lines. You can press

to switch between two calls, one active and one on hold.

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30 Answering calls

What line indicators mean

Flashing on and off for

equal lengths of time Flashing on and off

more quickly Flashing on for longer

than off On, not flashing You are connected to the call on that

Off The line is free.

There is an incoming call on the line.

You have placed a call on hold.

Someone else has put a call on hold on that line.

line or the line is in use elsewhere.

Rings you may hear

A double beep every ten seconds

A long single ring There is an external call on the line for you. A shorter double ring There is an internal call on the line fo r you or

A brief single ring A call is being redirected on one of your

Three beeps descending in tone

A call has been camped to your telephone.

a call is being transferred to you.

redirected lines. You cannot answer this call.

You are receiving a priority call.

Answering calls at a prime telephone

Each line in an Enterprise Edge system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the attendant’s telephone. The installer or customer service representative programs a prime telephone for a line.

Displays

DND from 221

DND transfer

DRT Line001

Line061 callback CALLBACK

Line061 to prime

The person at telephone 221 ha s forwarded a call to you using Do Not Disturb.

The system has transferred a call to you from a telephone with Do Not Disturb t urned on.

Nobody answered this call so the system transferred it to you.

Someone has camped, parked or transferred a call on line 061, but no on e has answered it. Press button to connect to the call.

There is no telephone th at can receive a call on line 061 so the system has transferred it to you.

CALLBACK

or the line

Line002>Line052

For other displays, see Common feature displays on page 149.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

The call coming in on li ne 002 was int ended for target line 052. Line 052 is busy so the call has come to you.

Using a central answering position (CAP) module

A central answering position (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs connected to an Enterprise Edge telephone. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves.

A CAP module is an add-on device that provides 48 extra memory or line buttons. You can connect one or two Enterprise Edge CAP modules to the telephone to increase the number of lines it can handle.

Answering calls 31

When a CAP module is first plugged into your telephone, some of the module buttons are already programmed to dial an internal number.

Customizing your CAP module

If your installer has programmed the CAP module to be the central answering position for your system, you can move external lines onto the CAP module by using

ƒ•°⁄

. See Moving line buttons on page 95.

Any of the buttons on your CAP module that do not select lines can be programmed to dial internal or external numbers automatically. You can program features onto CAP module buttons. See Time savers for making calls on page 51 and

Customizing your telephone on page 89 for information on programming memory

buttons. Buttons on a CAP module cannot be assigned as answer buttons.

Monitoring telephones with the CAP module

The indicators ˆ beside internal autodial buttons on your CAP module show the status of Enterprise Edge telephones.

The indicator is on when the telephone has:

• an active call

• Do Not Disturb turned on

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32 Answering calls

The indicator is off when a telephone has:

• no active call

• a call on hold and no other active call

Release button

Tip

You can send up to 30 messages from a CAP.

Pressing

ends a call. You do not have to put the receiver down.

feature programming. While you are on a call, do not press

you disconnect the call. Use

to end a feature you are using. If you do,

instead.

Hearing aid compatibility

The receivers on all Enterprise Edge telephones are compatible with hearing aids as defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are optimized for use with a telephone.

Viewing information about a call on the display

If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer. Depending on the setting and the external information available, either the caller’s name or telephone number is displayed.

When you transfer an external call to another Enterprise Edge user, this information is displayed on the recipient’s telephone.

also ends

Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information is available on your display, and you press name.

To use logging features with Call Display, see Using Call Log on page 83.

Using Call Informati on for a particular call

ƒ°⁄⁄

Call Information allows you to see information about incoming calls. This information is more detailed than the Call Display information you can receive automatically. For external calls, you can display the caller’s name, telephone number, and the line name. For an internal call, you can display the caller’s name and their internal number. You can see information for ringing, answered, or held calls.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

ƒ°⁄⁄

, you see only the line number or line

Answering calls 33

Call Information is available for calls even if they ha ve been transferred, forwarded or rerouted in some way.

Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company.

Tip

Call Log displays the same information as Call Information, along with the date and time of the call, and the number of times the caller called.

Displaying Call Information before or after answering

To find out who is calling or to display information about your current call:

1. Press

ƒ°⁄⁄

2. Press £ or

to display more information about an external call.

VIEW

Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information is available on your display, and you press

ƒ°⁄⁄

, you see only the line number or line

name.

Displaying Call Information for a call on hold

1. Press

ƒ°⁄⁄

. The display reads

ˆSelect a call

2. Select the line on hold. Information about the call is displayed.

3. Press £ or

to display more information about an external call.

VIEW

Tip

If your telephone automatically displays Call Display information for a call, you still need to press to display more information about the call.

ƒ°⁄⁄

before you can press £ or

VIEW

Making Call Display information appear automatically at a telephone

Each telephone that rings for an external line can display Call Display in formation for that line. After the call is answered, Call Display information is always shown at the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call Display.

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34 Answering calls

Changing which information is shown first about a call

Depending on the services you subscribe to, Call Display information may contain up to three parts: the name of the caller, the number of the caller, and the name of the line in your Enterprise Edge system that the call is on. For each telephone, you can determine which information is displayed first.

You need to start a Unified Manager session to program this feature. See Getting

Started on page 13 for more information.

1. Select Terminals & Sets.

2. Select a DN number.

3. Select Telco features.

4. Choose a First Display setting: Name, Number, or Line.

You may see

Unknown name

Unknown number

on the display if the information is not

available from your telephone company. You may see

Private number

on the display if the caller blocks that information.

Picking up a call ringing at another telephone

You can pick up a call ringing at another telephone by using Directed Pickup or Group Pickup.

Answering any ringing telephone using Directed Pickup

ƒ‡ﬂ

You can answer any telephone that is ringing in your Enterprise Edge system.

1. Press

ƒ‡ﬂ

2. Enter the internal number of the ringing telephone. Call Pickup cannot be used to answer private lines.

To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, the call cannot be answered using Directed Pickup. It must be answered normally at a telephone that has a flashing indicator for the call, or by using Trunk Answer. You can answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button.

Private name

Tip

Directed pickup can retrieve calls that are ringing on an Answer DN. While you may enter the internal number of th e telep hone you hear ringing, it may be calls from another telephone you are answering.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Answering calls 35

Answering any ringing telephone using Group Pickup

ƒ‡ﬁ

Your Enterprise Edge system can be divided into nine pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group.

Press

ƒ‡ﬁ

. Group Pickup cannot be used to retrieve a camped call. If there is more than one incoming call at a telephone in a pickup group, a call

ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines.

Tip

A Hunt Group call ringing at an Enterprise Edge set DN that is also a member of a call pickup group can be picked up by any Enterprise Edge set in that call pickup group. For more information on Hunt Groups see Programming Hunt

Groups on page 101.

Changing a telephone’s pickup group

Telephones can be put into and taken out of pickup groups. You need to start a Unified Manager session to program this feature. See Getting

Started on page 13 for more information.

1. Select Terminals & Sets.

2. Select a DN number.

3. Double-click Capabilities.

4. Choose a Pickup Group setting: 1, 2, 3, 4, 5, 6, 7, 8, 9, or None.

Displays

Already joined

Pickup denied

Pickup:

You are already conne cted to the tel ephon e that m ade the call you are tryin g to pick up. Thi s can happe n if you are on a call to a co-worker, yo ur c o-w o rke r di al s the number of a telephone in your pi ckup group , and you a ttempt to p ick up that call.

There is no call that you can pick up or the call that was ringing has already been answered.

You have tried to pick up a call on someone else’s private line.

Enter the internal number of the telephone that is ringing. (You may use an internal autodial button to do this.)

If you decide not to answer a ringing call after you have activated Directed Pickup, press

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36 Answering calls

Trunk Answer

ƒ°‚‚

The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using.

Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative.

Answering a call using Trunk Answer

Press

ƒ°‚‚

Tip

If there is more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the external call that has been ringing the longest.

Displays

Line denied

Pickup denied

You have tried to pick up a call on so meone else’s private line.

The call that is ring ing is on a l ine tha t is no t in a Ringi ng Service.

Answer buttons

You can use an Answer button to monitor calls on another person’s telephone. All calls to the monitored Enterprise Edge telephone appear on the Answer button.

Answer buttons are useful for attendants who monitor incoming calls for one or several other people. For example, a secretary may have appearances for three different bosses on her answer buttons. Once a call for boss A is answered by the secretary, the appearance stops at that boss’ set. This allows for another (simultaneous) call to come in on the same line. The same is true for boss B and boss C. When incoming call traffic becomes high, the calls can then be routed to a Hunt Group to optimize call handling. For more information on Hunt Groups see

Programming Hunt Groups on page 101.

The Answer button setting in Feature settings programming allows you to determine what types of calls alert at the telephone. Your choices are: Basic, Enhanced and Extended.

See the Enterprise Edge Programming Operations Guide for more information on programming Answer buttons.

M7100 telephones cannot be assigned Answer buttons to monitor other sets, but they can be monitored.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

You cannot make calls using Answer buttons. If more than one call is ringing at someone’s telephone, the first call appears on the

attendant’s Answer button. Any subsequent calls appear on intercom buttons, if they are available.

Tip

More than one attendant may have an Answer button for a single telephone. This allows two or more attendants to handle calls for a busy person.

Each telephone can handle calls for up to eight other people using a separate Answer button for each person.

Creating a Conference Call

ƒ‹

You can talk to two people at once.

1. Make sure you have two calls, one active and one on hold.

Answering calls 37

2. Press

ƒ‹

3. Press the appropriate button to retrieve the held call (this is automatic on the

M7100 telephone).

You can create a conference when you are on a call.

1. Make a second call.

2. Press

ƒ‹

3. Press the button where the first call is on hold to create a conference.

Only the person who established the conference can process the conference by using the procedures described in this section.

Tip

You can create a conference by releasing privacy on a call. See Turning

Privacy on or off for a call on page 43.

Disconnecting one party

You can disconnect one party from a conference and continue talking to the other. On a M7208, M7310 or M7324 telephone:

1. Press the line button of the call that you want to disconnect. The call that you

want to keep is automatically put on hold.

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38 Answering calls

2. Press

. The call is disconnected.

3. Press the line button of the held call to speak to the remaining person.

On a M7100 telephone:

1. Press

ƒ£‹

, to place one caller on hold. Press

again, to put

the caller you want to keep on hold.

2. Press

3. Press

. The call is disconnected.

to speak to the remaining party.

Independently holding two calls

For all Enterprise Edge telephones except the M7100 telephone, you can put the two people in a conference call on hold independently so that they cannot talk to each other.

1. Press the line button of one person. The other person is automatically put on

hold.

2. Press

. The second person is put on hold.

You can re-establish the conference.

3. Take one call off hold.

4. Press

ƒ‹

5. Take the other call off hold.

Putting a conference on hold

You can put a conference on hold, allowing the other two people to continue speaking to each other by pressing

You can reconnect to the conference by pressing either of the held line buttons. For the M7100 telephone, press

Splitting a conference

You can talk with one person while the other person is on hold. On a M7208, M7310 or M7324 telephone

• Press the line button of the person to whom you want to speak. The other person

is automatically put on hold.

On a M7100 telephone:

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Answering calls 39

1. Press

2. Press

ƒ£‹

. The first party is on hold.

, if necessary, to switch parties.

You can re-establish the conference.

3. Press

ƒ‹

4. Take the held call off hold. This is not necessary for the M7100 telephone.

Removing yourself from a conference

ƒ‡‚

You can remove yourself from a conference, and connect the other two callers through your Enterprise Edge system.

Enter the Transfer feature code

ƒ‡‚

When you remove yourself from a conference using the Transfer feature, and both callers are from outside your system, one of the callers must have called you on a disconnect supervised line, or the call is be disconnected.

Displays

3 parties only

Conf. on hold

Conference busy

Line001 221 TRANSFER

Press held line

For other displays, see Common feature displays on page 149.

You are trying to add a fourt h party to y our confe rence call, or to join two conferences together. Release one call from the conference before adding another, or keep the two conferences separate.

You have put a conference call on hold.

You have tried to make a conference call, but your system is already handlin g its ma xim um n um ber of conference calls.

You are on a conference with the two lines or telephones shown. You can drop out of the con ference and leave the other two parties connected (Unsupervised Co nference) by pressin g entering the Transfer feature code.

You have activated the Conference feature with one call active and another on hold. Press the line of the call on hold to bring that person into the conference.

Listening to a c all as a group

ƒ°‚¤

TRANSFER

To allow people in your office to listen in on a call using Group Listening, press

ƒ°‚¤

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40 Answering calls

You hear the caller’s voice through your telephone’s speaker. Continue to speak to the caller through the telephone receiver. Your telephone’s microphone is off, so the caller does not hear people in your office.

Canceling Group Listening

ƒ£°‚¤

Group Listening is canceled automatically when you hang up or when you press

ƒ£°‚¤

Tip

Keep the receiver away from the speaker, or you may hear feedback. The higher the volume, the more the feedback. Press when hanging up.

Using Handsfree/Mute

The ability to use Handsfree must be turned on or off for each telephone. The type of Handsfree can be changed. See Changing Handsfree for a telephone on page 41.

to prevent feedback

You must turn on Handsfree for a telephone to be able to use a headset.

Answering calls without lifting the receiver

1. Press the line button for the ringing call. (This step is not necessary if you

have a prime line assigned to your telephone.)

2. Press

. The telephone’s internal microphone and speaker are

automatically turned on.

Handsfree is not available for a M7100 telephone.

Tip

Direct your voice toward the telephone. The closer you are to the telephone, the easier it is for the microphone to transmit your voice clearly to your listener.

Making calls without lifting the receiver

1. Press

. (If you don’t have a prime line assigned to your telephone, press a line button.) The telephone’s internal microphone and speaker are automatically turned on.

2. Dial your call.

3. Speak normally.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Muting Handsfree

Answering calls 41

1. Press

to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call.

2. Press

to turn the microphone back on again and continue your handsfree call.

Changing a regular call to handsfree

1. Press

2. Hang up the receiver.

Changing a handsfree to a regular call

Lift the receiver.

Using Handsfree

The indicator next to

is solid when you have Handsfree turned on. It

flashes when you mute the microphone. Wait for your caller to finish speaking before you speak. The microphone and

speaker cannot both be on at once. Your caller’s voice may be cut off if you both speak at the same time. Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off your caller’s speech.

To prevent a possible echo, keep the area around your telephone free of paper and other objects that might screen your microphone. Turning down the microphone’s volume (press the left end of

√

while speaking) prevents echoes. When you change the volume level, both the microphone and speaker volume are adjusted to prevent feedback problems.

Place the telephone so that any unavoidable local noise (such as an air conditioner) is behind it. This limits the amount of disruptive background noise.

Tip

In open-concept environments, use the receiver when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset.

Changing Handsfree for a telephone

You can program the type of Handsfree used with each telephone or activate Handsfree Answerback.

You need to start a Unified Manager session to program this feature. See Getting

Started on page 13 for more information.

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42 Answering calls

1. Select Terminals & Sets.

2. Select a DN number.

3. Double-click Capabilities.

4. Choose a Handsfree setting: None, Auto, Standard.

There are three ways to set Handsfree for an individual telephone:

Handsfree:None CHANGE

Handsfree:Auto CHANGE

Handsfree:Std CHANGE

For other displays, see Common feature displays on page 149.

Handsfree is not available to the telephone.

You can make or answer a call without having to pick up the receiver or press telephone’s intern al microphone and speaker turn on automatically when you press a line or intercom button to make or answer a call.

A standard version of Handsfree described Using

Handsfree/Mute on page 40.

. The

Both Auto and standard Handsfree allow you to use a headset with an Enterprise Edge telephone.

A Handsfree/Mute button is automatically assigned to a telephone that is programmed with Handsfree and is always located in the lower right-hand corner of the telephone.

Handsfree Answerback

Handsfree Answerback allows you to answer a voice call without lifting the receiver. It is always turned off for a M7100 telephone.

You can turn Handsfree Answerback on or off for a telephone that is programmed to use Handsfree.

You need to start a Unified Manager session to program this feature. See Getting

Started on page 13 for more information.

1. Select Terminals & Sets.

2. Select a DN number.

3. Double-click Capabilities.

4. Choose an HF answerback setting: Yes or No.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Turning Privacy on or off for a call

ƒ°‹

Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. If a line is programmed with privacy, only one person at a time can use the line.

Privacy control cannot be used on internal or conference calls. When another telephone joins a call, the participants on the call hear a tone, and a

message appears on the Enterprise Edge display. You cannot join a call without this tone being heard.

Creating a conference by releasing privacy

If a line is programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules applicable to a conference apply except there is only one line in use, instead of the normal two. This means that you cannot split a conference set up using Privacy.

Answering calls 43

1. Press

ƒ°‹

1. Tell the other person to press the line button and join your conversation.

Only two Enterprise Edge telephones in addition to the external caller can take part in this kind of conference.

Making a call private

If a line is programmed not to have privacy, you can turn privacy on for a call, preventing other people with the same line from joining your conversation.

Press

ƒ°‹

Checking call length using Call Duration Timer

ƒ‡‡

By pressing

ƒ‡‡

how long you have been on your present call. Displays

221 02:47

, you can see how long you spent on your last call, or

The display shows the last call you made, or the current call, and the tota l elaps ed tim e in min utes and seconds.

Line061 01:45

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

You parked your last call. The display shows the length of time the call was parked. You cannot see the length of time a call was park ed unless the call is active at your telephone or has just been released by your telephone.

44 Answering calls

Disconnecting by accident

If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call.

Time

Pick up the receiver again or press to your call.

Press

ƒ°‚‹

to display the current date and time while you are on a call.

within one second to be reconnected

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Making calls

There are many ways to make a call, depending on the programming and the type of call, as follows:

• Pick up the receiver and dial. The Enterprise Edge system supports three

methods of dialing. See Changing how you dial your calls on page 48.

• Pick up the receiver, press a line button, and dial (if the call is not on your prime

line).

• Press

and dial (to talk without using the receiver). See Using

Handsfree/Mute on page 40.

• Press

, press a line button, and dial (to talk without the receiver and if

the call is not on your prime line).

• Press a line button and dial (to talk without the receiver and if Automatic

Handsfree is assigned to your telephone).

• Use one of the features that make dialing easier. See Time savers for making

calls on page 51.

Displays

221 busy PRIORITY LATER

9__ QUIT BKSP

95551234 TRANSFER

Already joined

The telephone you have called has no internal lines available. Press Message features or press priority call.

You are dialing using Pre-dial. To erase an incorrect digit, press the left end of the number is complete , select a line or lift th e receiver.

This prompt remains on your display as long as you are on a call you have dialed. T o transfer the call, press

TRANSFER

Your telephone is already co nnect ed to the tele phone you are trying to call. Check your active line buttons, and return to that call.

LATER

to use the Ring Again or

PRIORITY

√

to make a

BKSP

. When

Calling 221 PRIORITY LATER

Can't ring again

Do not disturb PRIORITY LATER

Expensive route

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

Wait for the telephone to be answered. If no one answers, press or Message (page 76) feature, or press make a priority call.

You cannot use Ring Again on your current call. You can only use Ring Again whil e you h ave a bu sy si gna l on an internal call or line pool request or while an internal call is ringing.

The telephone you are calling has Do Not Disturb turned on. Press Messages features, or press priority call.

You have dialed a number, but the least expensive route that the system is programmed to use is busy. Unless you release the ca ll, it goes through on a mo re expensive route.

to use the Ring Again (page50)

LATER

to use the Ring Again or

LATER

PRIORITY

to make a

46 Making calls

Hidden number

Line denied

Line061 TRANSFER

No last number

No line selected

Not in service

On another call LATER

Restricted call

The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it.

You have attempted to use someone else’s private line.

Enter the digits of the number you want to dial.

You have not dialed an external telephone number since the last power interruption or system reset.

Either you have no prime line or your prime line is busy. Select a line manually before dialing.

You have entered t he number of a te lephone that is not in service.

The telephone you have called is on another call. Press features.

The call you are trying to make has been restricted in programming. A possible reason is time-of-day restrictions on certain calls.

LATER

to use the Ring Again or Message

Ring Again? YES NO EXIT

Select a line

Send message?

Press message. See Sending messages on page 75 and

Turning on Ring Again on page 50.

Either you have no prime line, or the prime line is in use, or the line programmed for an autodial number, speed dial number, or Hotline is in use. Select a line and dial again.

Press

to use Rin g Again. Press

YES

to send a message. See Messages.

YES

YES NO

For other displays, see Common feature displays on page 149.

Choosing a line using a line button

You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line.

The M7100 telephone has two intercom paths which are used instead of line buttons to answer and make calls. Each M7100 can be assigned two lines. You can press

to switch between two calls, one active and one on hold.

to send a

Line pools

A line pool is a group of external lines that can be shared by many telephones. You can use a line in a line pool to make an external call.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Making calls 47

The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and a telephone can be programmed to access any number of them.

A line pool access code is a number you dial to get a line pool. The access code can be up to four digits long. You can have several different line pools for your system, each one giving you access to a different set of external lines. It is one way of sharing lines across telephones in a system.

Your installer programs the line pool access codes and gives each telephone access to a line pool.

Everyone in the office should have a list of the line pool access codes for the line pools their telephones can use.

Using a line pool to make a call

ƒﬂ›

1. Press

ƒﬂ›

2. Enter a line pool access code.

If you have a free internal line, you can make a call using a line pool without entering the feature code first.

1. Select an internal line (intercom).

2. Dial the line pool access code.

Tip

If no lines are available in the line pool, you can use Ring Again at the busy tone. You are notified when a line in the line pool becomes available. See Using Ring Again

on page 50.

Programming a memory button with a line pool feature code

When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature. See Programming feature buttons on page 90 for more information.

If you program a button with an indicator to access a line pool, when all the lines in a line pool are busy, the indicator for the line pool button turns on. The indicator turns off when a line becomes available.

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48 Making calls

Changing how you dial your calls

ƒ•°¤

1. Press

ƒ•°¤

2. Press £ or

3. Press

until the dialing mode you want appears.

or OK to select the displayed dialing mode.

The dialing modes feature code cannot be programmed onto a memory button.

Using Standard dial

Standard d i al allows you to make a call by selecting a line and dialing the number. If you have a prime line, it is selected automatically when you lift the receiver or press

You cannot use Standard dial on a M7100 telephone unless you pick up the receiver first. If you have a M7100 telephone, use the Automatic dial or Pre-dial feature for on-hook dialing.

Using Automatic dial

Automatic dial allows you to dial a number without selecting a line. Your prime line is selected as soon as you start dialing a number.

Automatic dial does not work if your telephone has no prime line or if your prime line is in use.

Telephones connected to an Enterprise Edge Analog Terminal Adaptor (ATA2) or an Enterprise Edge Analog Station Module (ASM) cannot use Automatic dial.

Using Pre-dial

Pre-dial allows you to enter a telephone number, check it, then change it before actually making the call. The call is not dialed until you select a line or line pool, or pick up the receiver. You can pre-dial both external and internal numbers. You must, however, select the correct type of line (external or internal) for the type of number you have entered.

Tip

If your telephone starts ringing while you are pre-dialing a number, you can stop the ringing by turning on Do Not Disturb ( not affect numbers you are entering.

You cannot pre-dial a telephone number if all the lines on your telephone are busy.

ƒ°ﬁ

). This does

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

When the internal number you have called is busy

Priority Call

ƒﬂ·

If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent calls only.

Tip

Priority calls cannot be made to Hunt Group DNs. For more information on Hunt Groups see Programming Hunt Groups

Making a priority call

on page 101.

Making calls 49

1. Press

ƒﬂ·

2. Wait for a connection, then speak.

A person who receives a priority call while on another call has eight seconds to accept or block the call. For information on blocking calls see Stopping calls on page 109. If the person does nothing, the priority call feature puts their active call, including conference parties, on Exclusive Hold and connects your call.

Giving a telephone the ability to make priority calls

You need to start a Unified Manager session to program this feature. See Getting

Started on page 13 for more information.

1. Select Terminals & Sets.

2. Select a DN number.

3. Double-click Capabilities.

4. Choose a Priority Call setting: Yes or No.

Displays

Call blocked

Please wait

Priority denied

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

You tried to place a priority call to another Enterprise Edge telephone. The person you called has blocked your call. Try to call later.

The party you are callin g ha s ei ght sec on ds to dec id e whether to accept or reject your priority call.

The telephone you are calling has already received a priority call or is unable to receive priority calls.

50 Making calls

You can make a priority call only while your telephone displays:

221 busy PRIORITY LATER

Calling 221 PRIORITY LATER

Do not disturb PRIORITY LATER

On another call PRIORITY LATER

Using Ring Again

ƒ¤

Use Ring Again when you call someone on your Enterprise Edge system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available.

Tip

The Ring Again feature cannot be used when calling a Hunt Group DN. For more information on Hunt Groups see Programming Hunt Groups

Turning on Ring Again

ƒ¤

Press

ƒ¤

before you hang up.

Using Ring Again cancels any previous Ring Again requests at your telephone.

Canceling Ring Again

ƒ£¤

Press

ƒ£¤

to cancel a Ring Again request.

Displays

Can't ring again

Ring Again? YES NO EXIT

You cannot use Ring Again on your current call. You can only use Ring Again whil e you h ave a bu sy si gna l on an internal call or line pool request, or while an internal call is ringing.

Press send a message.

to use Ring Again. Pres s NO if you prefer to

YES

on page 101

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Time savers for making calls

Storing a number on a memory button for Autodial

You can program memory buttons for one-touch dialing of internal or external telephone numbers.

Buttons used for lines, answer or Handsfree/Mute cannot be used as autodial buttons. If the power to your Enterprise Edge system is off for more than three days, autodial numbers (as well as some other system programming) may be lost from the memory.

Adding an autodial button

ƒ•⁄

1. Press

internal number.

2. Choose a button and then enter the number as if you were dialing it.

When programming Autodial you can use:

• Last Number Redial

• Saved Number Redial

• destination codes (choose

• host system signalling

Choosing a line for Autodial

To include a line selection for an external number, press the line or intercom button before you enter the number. To select a line pool, press a programmed line pool button, or press

If you select a line before pressing the autodial button, the call goes out on the line you have selected instead of the line that is part of the autodialer programming.

ƒ•¤

ƒ•⁄

∆

to program an external number or

∆

and enter a line pool access code.

as the line)

ƒ•¤

for an

For the M7100 telephone, an external autodialer can be programmed only by using a line and not a line pool.

Tip

If you do not include a line selection in an autodial number, the call uses your prime line (if you have one).

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

52 Time savers for making calls

Using intercom as the line for Autodial

If you press

∆

as the line for an external autodial number, you must include a valid line pool access code or a destination code. If line pool access codes or destination codes are changed, remember to reprogram autodial numbers.

Displays

987___ QUIT BKSP OK

Autodial full

Button erased

Enter digits QUIT OK

Intercom #: ___ QUIT

Invalid number

Press a button QUIT

Continue to enter digits until the number is complete. Press

√ ˙

The memory allotted to autodial numbers in your Enterprise Edge system is full.

While programming external Autodia l, you erased th e button by pressing

Enter the number you want to program (choosing the line first if necessary) exactly as if you were maki ng a call.

Enter the internal telephone number you want to program.

You are programming an internal autodial button and have entered a number that is not an internal numb er on your system. Enter a valid in tern al num be r. I f th e number you are ent erin g is a destination code, use external autodial.

Press the memory button you want to program.

or OK when you are finished.

to erase an incorrect digit. Press

BKSP

before entering any digits.

Program and HOLD

Program and OK QUIT OK

Programmed

For other displays, see Common feature displays on page 149.

Enter the number you want to program onto the button, then press

selection in an autodial sequence by selecting the line before entering a ny digits.

The number is stored on the button.

or OK. You may include a line or line pool

Using Last Number Redial

ƒﬁ

Press

ƒﬁ

to redial the last external number you dialed.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Time savers for making calls 53

Last Number Redial records a maximum of 24 digits.

Tip

If you have a programmed Last Number Redial button, you can use Button Inquiry ( followed by £) to check the last number before you dial it.

ƒ•‚

), then press the Last Number Redial button

Preventing a telephone from using Last Number Redial

Last Number Redial can be restricted at individual telephones. You need to start a Unified Manager session to program this feature. See

Understanding programming on page 13 for more information.

1. Select Terminals & Sets.

2. Select a DN number.

3. Choose Restrictions.

4. Double-click Set restrictions.

5. Choose an Allow last number setting: Yes or No.

Displays

Hidden number

No last number

Using Speed Dial

Enterprise Edge provides two types of speed dialing: system and personal. System Speed Dial programming allows you to assign two-digit speed dial codes to the external numbers your co-workers call most frequently. Personal or User Speed Dial programming allows individuals to program their own speed dial numbers.

The last number you dialed was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it.

You have not dialed an external telephone number since the last power in terruption or system re set.

Tip

You can copy a number onto an autodial button using Last Number Redial.

Speed dial numbers are subject to the same restriction filters as regularly dialed numbers. Your installer can program system speed dial numbers to bypass dialing restrictions.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

54 Time savers for making calls

Speed dial numbers may include host system signaling codes.

Making a speed dial call

ƒ‚

1. Press

ƒ‚

to quickly dial external telephone numbers that have been

programmed onto speed dial codes.

2. Enter the appropriate two-digit speed dial code.

Changing and adding System Speed Dials

System Speed Dial codes are numbered from 01 to 70. The system administrator assigns numbers to System Speed Dial codes for the entire system. See Adding or

changing a system speed dial on page 23.

Tip

There is no difference between using User Speed Dial and using System Speed Dial. They differ only in how you program them.

Adding or changing User Speed Dial

ƒ•›

To add or change a User Speed Dial number on your telephone:

1. Press

ƒ•›

2. Enter a two-digit code from 71 to 94 that you want to associate with a

telephone number.

3. To include a line selection for this number, press the line or intercom button.

To select a line pool, press a programmed line pool button, or press

∆

and enter a line pool access code. For the M7100 telephone, you can select only a line pool.

4. Enter the number you want to program.

5. Press

or OK.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Displays

01:9___ CANCL BKSP OK

Enter digits QUIT OK

Time savers for making calls 55

Continue entering the number you want to program. You can change the number by pressing

√ ˙

Enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press

. When you are finished, press

BKSP

Invalid code

No number stored

Program and HOLD

Program and OK QUIT OK

Select a line

Unknown number

For other displays, see Common feature displays on page 149.

You have entered a code outside the code range (01-70 for system, 71-94 for personal).

There is no number st ored on the s peed dia l code yo u have dialed.

If you want to program a line or line pool selection for this speed dial number, select the line or line pool. Otherwise, enter the telephone number exactly as if you were dialing it normally. When you are finished, press

If you want to program a line or line pool selection for this speed dial number, select the line or line pool. Otherwise, enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press

There is no line associat ed with the speed dial number you are trying to use. Select a free e xternal l ine or li ne pool and enter the speed dial feature code again.

The system cannot dial the number stored. Reprogram the number.

Using Saved Number Redial

ƒﬂ‡

You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number at a time with Saved Number Redial, not one number for each line.

Tip

You can copy a number onto an autodial button using Saved Number Redial.

Saving a number

Press

ƒﬂ‡

Saved Number Redial records a maximum of 24 digits.

while you are on the call.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

56 Time savers for making calls

Dialing a saved number

Press

ƒﬂ‡

when you are not on a call.

If you have a programmed Saved Number Redial button, you can use Button Inquiry (

ƒ•‚

) to check the last number before you dial it.

Preventing a telephone from using Saved Number Redial

Saved Number Redial can be restricted at individual telephones. You need to start a Unified Manager session to program this feature. See A map for

working in programming on page 16 for more information.

1. Select Terminals & Sets.

2. Select a DN number.

3. Choose Restrictions.

4. Double-click Set restrictions.

5. Choose an Allow saved number setting: Yes or No.

Displays

Hidden number

No number saved

You have saved a speed dial number that displays a name rather than the number. The number is dialed correctly, but you cannot see it.

You have tried to save t he number of an incoming call. You can only save numbers that you have dialed yourself.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Handling many calls at once

Using Hold

You can temporarily suspend a call by pressing When a call is on hold, its indicator flashes on all telephones that have access to the

line. The call can be retrieved from any of these telephones. On the M7100 telephone,

hold. The M7100 telephone cannot retrieve a call placed on hold by another telephone.

Tip

Answered Hunt Group calls can be placed on hold at the answering Enterprise Edge set. For more information on Hunt Groups see Programming Hunt

Groups on page 101.

Retrieving a held call

You can connect to a call on hold by pressing the flashing line button of the held call.

Holding automatically

If your line has been programmed with full autohold, you can switch from one call to another and have your calls put on hold automatically.

alternates between two lines; one active, one on

Press the line button of the second caller. Your current caller is put on hold automatically.

Listening on hold

If you have been put on hold, you can hang up the receiver while you wait for the other person to return.

1. Press

2. Hang up the receiver.

3. Press the line button of the call. You may hear indications from the far end

that you are on hold (for example, tones or music).

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

58 Handling many calls at once

4. When the person returns, that is, you hear them through your telephone

speaker, simply lift the receiver to resume the conversation.

Tip

If Automatic Handsfree has been assigned to your telephone, you can use the Handsfree/Mute feature instead of Listen on Hold.

Holding a call exclusively

ƒ‡·

You can put a call on Exclusive Hold so that it can be retrieved only at your telephone.

Press

ƒ‡·

telephones, and the call cannot be picked up by anyone else in the office. Displays

On hold: LINENAM

Using Call Queuing

ƒ°‚⁄

If you have more than one call ringing at your telephone, you can choose the call that has the highest priority by pressing

Call Queuing answers incoming external calls before callback, camped, and transferred calls.

ƒ˙

You have placed one or more calls on hold. The name of the line that has been held the longest is displayed.

. The line appears busy on all other

ƒ°‚⁄

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Transferring calls

Using the transfer feature

ƒ‡‚

Transfer allows you to direct a call to a telephone in your Enterprise Edge system, within the Enterprise Edge network, or external to Enterprise Edge.

Transferring a call

1. Press

2. Call the person to whom you want to transfer the call.

3. If you want to talk to the person, wait for them to answer and speak to them

4. When you are ready to complete the transfer, press

You cannot use Last Number Redial, Saved Number Redial, a speed dial code, Priority Call or Ring Again to dial the number for a transfer.

Depending on how a private network call is routed, it may not always be possible for the system to return a transferred call to you if the transferred call is not answered. When transferring a call to a private network destination, stay on the line until the person to whom you are transferring the call answers.

You cannot use the Line Pool feature code to access a line pool for a transfer. To use a line pool, use a programmed line pool button, or press line pool access code.

If you have an auxiliary ringer programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call.

ƒ‡‚

before proceeding.

∆

JOIN

and enter a

Transferring external calls

If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings again at the telephone from which it was transferred, and the display indicates that the telephone was busy or that no one answered.

When transferring an external call to an external number, the external call you are trying to transfer must be an incoming call on a disconnect supervised line.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

60 Transferring calls

While on a conference call, you can remove yourself from the conference and connect the other two callers using the Transfer feature. However, if both of the other people are from outside the system, at least one of the outside callers must have called you and both of the outside calls must be on disconnect supervision lines.

Note: Transfer via Hold on DID lines is not supported. Once a call is answered the

line appearances on all other sets are free immediately to take other calls. This allows a greater number of calls to be received. Use the Call Park feature to transfer a call.

In certain situations, you may experience lower volume levels when transferring an external call to an external person, or when transferring two external callers from a conference call.

Canceling a transfer

You can reconnect to the person you are trying to transfer at any time before the transfer is complete.

1. Press

ƒ£‡‚

CANCL.

2. If you are not reconnected to your original call, press

line key of the original call, which is now on hold.

Displays

221>222 CANCL RETRY JOIN

221 no reply CALLBACK

Do not disturb CANCL RETRY JOIN

Invalid number CANCL RETRY

Line061 hung up

You are talking to the person you want to transfer the call to. Press someone else. Press

The person to whom you tried to transfer a call did not answer. Press reconnect to the call. On the M7100 telephone, lift the receiver.

The person to whom you tried to trans fer a c all ha s Do Not Disturb active on th eir telephone. Press call anyway . Press else. Press to the call (on the M7100 telephone, press

ƒ£‡‚

You entered an invalid internal number. Press enter the number again.

The external caller you were transferring hung up before the transfer was complete.

RETRY

CANCL

if you decide to transfer the call to

CALLBACK

RETRY

or the flashing line button to reconnect

or the flashing line button to

to transfer the call to someone

to transfer the call.

JOIN

and then press the

to transfer the

and

RETRY

Line061>221 CANCL RETRY JOIN

Not in service CANCL RETRY

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Press Press you decide to transfer the call to someone else.

The telephone to which you are trying to transfer a call is out of service.

to transfer the call o n line 061 to telepho ne 221.

JOIN

if, after talking to the perso n at extension 221,

RETRY

Transferring calls 61

Restricted call CANCL RETRY

Still in trnsfer CANCL RETRY

Transfer denied CANCL RETRY

Transfer to:2___ CANCL RETRY

For other displays, see Common feature displays on page 149.

You cannot transfer the call because of telephone or line restrictions.

Complete the transf er in progress befor e you access a new feature, answer anoth er alerting call or select an outgoing line.

Your transfer cannot be completed for one of these reasons:

All the resources needed to perform a transfer are in use. Try again later.

You have tried to transfer an external call to another external party. Some restrictions apply.

You cannot transfer your conference call. Press

the person to whom you are transferring the call is unavailable.

if you entered th e wro ng in ternal numbe r or if

RETRY

Using Camp-on

ƒ°¤

You can transfer an external call to another telephone, even if all of its lines are busy.

1. Press

ƒ°¤

2. Dial the number of the telephone to which you want to camp the call.

Camped calls appear on a line button on the receiving telephone, if one is available. If there is no line button available, you receive a message on the display and hear Camp tones.

Each Enterprise Edge telephone can handle only one camped call at a time.

Displays

221 Camp max CALLBACK

221 DND CALLBACK

Camp denied

Camp to: CANCL

You tried to camp a call to a telephone that already has a camped call. The call has come back to you. Press the

CALLBACK

On the M7100 telephone, just pick up the receiver. The person to whom you redirected a call has Do Not

Disturb active on the telepho ne. The ca ll has co me bac k to you. Press the reconnect to the call. On th e M7100 telepho ne, just pick up the receiver.

You have tried to camp an internal call. You can only camp external calls.

Dial the number of the internal telephone to which the call is sent.

button or the line button to reconnect to the call.

CALLBACK

button or the line button to

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

62 Transferring calls

Camped: 221 CALLBACK

Line061 hung up

Not in service CALLBACK

Release a call

For other displays, see Common feature displays on page 149.

The telephone to which you camped a call did not answer the call. The call has c ome back to you . Press the line button to reconnect to the call. On the M7100 telephone, just pick up the receiver.

A call you camped has come back to you, but the caller hung up before you could reconnect.

The telephone to which you have camped a call is out of service or is being used for programming. The call has come back to you. Press reconnect to the call. On th e M7100 telepho ne, just pick up the receiver.

The line that the cam ped call is on is in use or that lin e does not appear at your telephone. Release the line or release an internal line.

Parking a call

ƒ‡›

You can suspend a call so that it can be retrieved from any telephone in your system.

1. Press

ƒ‡›

CALLBACK

or the line button to

2. Use the Page feature (

ƒﬂ‚

) or press

to announce the retrieval

PAGE

code displayed by your telephone.

Retrieving a parked call

1. Select an internal line. (On the M7100 telephone, pick up the receiver.)

2. Dial the Call Park retrieval code.

Using Call Park

When you park a call, the system assigns one of 25 codes for the retrieval of the call. These codes consist of the Call Park prefix, which may be any digit from 1 to 9, and a two-digit call number between 01 and 25. For example, if the Call Park prefix is 1, the first parked call is assigned Call Park retrieval code 101.

The Enterprise Edge system assigns Call Park codes in sequence, from the lowest to the highest, until all the codes are used. This round-robin approach means that a greater variety of codes are used, which makes it easier for a call to reach the right person when more than one incoming call is parked.

The highest call number (the Call Park prefix followed by 25) is used only by analog telephones or devices connected to the system using an Enterprise Edge ATA2 or an Enterprise Edge ASM. Analog telephones or devices cannot use the other Call Park codes.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Transferring calls 63

Your installer programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your telephone.

Tip

Answered Hunt Group calls are parked in the same manner as other calls. For more information on Hunt Groups see Programming Hunt Groups

on page

101.

Call Park can be disabled by your installer. Displays

Already parked

No call to park

Invalid number

No call on: 101

Park denied

Parked on: 402

PAGE EXIT

Parking full

For other displays, see Common feature displays on page 149.

The person you were talking to has already parked your call. You cannot park the same call.

You have attempt ed to u se C a ll Pa rk w ith n o ac tiv e c all o n your telephone. If the call you want to park is on hold, reconnect to it before you park it.

You have entered an invalid retrieval code.

There was no call on the retrieval code you entered.

You have tried to park a conference call. Split the conference and pa rk t he ca lls s ep arate ly . Th e person who retrieves the calls can reconnect the conference.

Record the code shown. Use Page ( press

All available retriev al co des are in use. Transfer the ca ll o r take a message instead.

to announce the call and its retrieval code.

PAGE

ƒﬂ‚

) or

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

64 Transferring calls

Using Callback

When you direct a call you have answered to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you.

Callback generates a variety of displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable. These are listed with the descriptions of the specific features such as Transfer or Camp-on.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Forwarding your calls

Forwarding your calls to another telephone

ƒ›

Press

ƒ›

and enter the number of the telephone to which you want your calls forwarded. You can forward your calls to an internal or external telephone. To forward your calls to an external destination you must enter the route plus the dialing digits of the external telephone. For example, if your system requires you to dial 9 for external calls then you must enter 9 plus the dialing digits to forward your calls to an external number.

You can also use Line Redirection to forward calls outside the system. Line redirection takes precedence over Call Forward.

Canceling Call Forward

Press

ƒ£›

Using Call Forward at your telephone

When you use

ƒ›

, all calls go to the destination you select, regardless of

how Forward on busy and Forward no answer are programmed. To allow external destination programming, you must program

for each set, in

Yes

Terminals&Sets, Capabilities

Tip

If your Enterprise Edge set is a member of a Hunt Group, the Call Forward all calls setting is overridden by the Hunt Group routing for Hunt Group calls. For more information on Hunt Groups see Programming Hunt Groups

101.

Allow redirect

on page

If the telephone to which you forwarded your calls does not have the same external lines as your telephone, the forwarded calls appear on intercom buttons.

If a call is forwarded, it does not ring but the line indicator flashes on your telephone. You can answer the call by pressing the button next to the flashing indicator.

Tip

If you are one of a group of people who regularly forward their calls to one another, be aware that it is possible to set up forward loops where a call is forwarded from one telephone to another in a circle, and is never answered anywhere.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

66 Forwarding your calls

Overriding Call Forward

If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwarding their calls to you.

Changing the automatic Call Forward settings for a telephone

Call forwarding can be programmed to forward a call when it is not answered or the line is busy. You can also define the number of times the telephone rings before forwarding takes place. These features must be programmed by starting a Unified Manager session.

Changing Forward no answer

Forward no answer redirects unanswered calls to another telephone on your Enterprise Edge system.

Tip

Programming Hunt Groups

on page 101.

Line Redirection takes precedence over Forward no answer. For step-by-step instructions for changing Forward no answer see Making changes

to Call Forward No Answer on page 25.

Changing the delay before a call is forwarded

You can assign the number of times that the incoming call rings at your telephone before the call is forwarded. To estimate the delay time in seconds, multiply the number of rings by six.

For step-by-step instructions, see Change the number of times the telephone rings

before it is forwarded on page 26.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Forwarding your calls 67

Forward on busy

Forward on busy redirects your calls to another telephone on your Enterprise Edge system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. For step-by-step instructions, see Making changes to Call Forward

on Busy on page 26.

Line Redirection takes precedence over Forward on busy. Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming.

Telephones that have Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line is redirected to the prime telephone for that target line.

Tip

Programming Hunt Groups

on page 101.

DND on Busy

When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from disturbing you by assigning Do Not Disturb (DND) on Busy to your extension.

When DND on Busy is turned on for the set, internal and private network callers hear a busy tone instead of ringing when you are on the telephone. External callers are transferred to the prime set used in your system. For step-by-step instructions, see Making Changes to Do Not Disturb on Busy on page 27.

If you use DND on Busy, the line indicator for an external incoming call flashes, but your telephone does not ring.

Forward on busy takes priority over DND on Busy. If an external call uses a target line, the call is processed according to the

programming of the target line. If the target line is busy, the caller may hear a busy tone or be routed to the prime set for the target line regardless of the DND on Busy programming for the telephone.

Tip

If an Enterprise Edge set is a member of a Hunt Group and the set activates this feature, the set does not receive notification of incoming Hunt Group calls while on a call. The DND on busy feature overrides the Hunt Group. For more information on Hunt Groups see Programming Hunt Groups

on page 101.

Call Forward and voice mail

If you want a voice mail system to pick up unanswered calls automatically

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

68 Forwarding your calls

• use the internal number of your voice mail as the destination when you program

Forward no Answer and Forward on busy or

• make the ring delay greater than the delay used by your voice mail system, if

your voice messaging system or service automatically retrieves calls

Displays

Forward denied

Forward>221 CANCL

Not in service

For other displays, see Common feature displays on page 149.

There are several reasons why you may get this message. For ins tan ce , y ou c ann ot forward your call s to a telephone that has been forwarded to your telephone.

Your calls are being forwarded to telephone 221.

Two or more telephones are linked in a forwarding chain, and one of them is out of service or is being used for pr ogramming.

Line Redirection

Line Redirection allows you to send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them.

Line Redirection takes precedence over the Call Forward feature. If both features are active on a set, incoming external calls on redirected lines are routed to the specified Selective Line Redirection (SLR) external destination. Incoming internal calls are forwarded to the specified Call Forward destination.

You cannot use the Line Redirection feature on either a M7100 telephone or a telephone connected to an Enterprise Edge ATA2 or an Enterprise Edge ASM.

Turning on Line Redirection

ƒ°›

1. Press

ƒ°›

2. Select the outgoing line to be used for redirected calls.

3. Enter the number to which calls are redirected (the ways you can do this are

listed below).

4. Select the lines to be redirected.

Enter the telephone number to which you want to redirect calls, using one of the following methods:

• Press an external autodial button.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Forwarding your calls 69

• Enter an external telephone number (using no more than 24 digits) then press

or OK.

• Press

or OK if the line you have chosen as the outgoing line is a private

network line that does not require you to dial digits.

If you use

to redirect all your lines, it is important that you wait until all the lines

ALL

on your telephone light up before pressing

before all the lines light up, those lines not lit are not redirected.

Tip

The line chosen for redirecting calls on other lines can be used normally when it is not busy on a redirected call. To avoid redirection failing because the chosen line is in use, choose a line pool with several lines in it.

The system does not check that the number you give for line redirection is a valid one. If you redirect to an invalid number, redirection fails. Using an autodial button to enter the redirection number helps avoid this possibility. An autodial button used for line redirection must be programmed to use a specific line.

Canceling Line Redirection

ƒ£°›

1. Press

ƒ£°›

OK.

If you press

2. Select the lines you no longer want to be redirected.

Allowing a telephone to redirect calls

You can turn a telephone’s ability to redirect calls on and off. You need to start a Unified Manager session to program this feature. See Getting

Started on page 13 for more information.

1. Select Terminals & Sets.

2. Select a DN number.

3. Double-click Capabilities.

4. Choose an Allow redirect setting: Yes or No.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

70 Forwarding your calls

Turning the redirect ring for a telephone on or off

You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines.

You need to start a Unified Manager session to program this feature. See Getting

Started on page 13 for more information.

1. Select Terminals & Sets.

2. Select a DN number.

3. Double-click Capabilities.

4. Choose a Redirect ring setting: Yes or No.

Tip

If a telephone has redirect ring enabled, it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection.

Displays while redirecting lines

Intercom

Line Redirection QUIT ADD REMOVE

No line to use

Outgoing line

Pool code: ___ QUIT

Redir by 221 OVERRIDE

Redirect denied

You selected the intercom button as the facility on which to place the call. Enter a line pool code or a destination code.

Press • or

REMOVE

You have one exter nal line on your t elephone , but you need a second line to perform line re direction. Redirect your external line u sing a line pool as the o utgoing line .

You are attempting to redirect a line and the line you have chosen is the outgoi ng line you hav e select ed as a destination. You c annot redirect a li ne to itself. Select another line.

Enter a valid line pool access code.

You have attempted to redirect a line, but someone else has already redirected that line. Press • or

to cancel a previous redirection.

OVERRIDE

redirect the line as you want. You can redirect calls only on individual lines.

to begin redirection. Press £ or

ADD

to override the previous redirection and

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Forwarding your calls 71

Select line out QUIT

Select line(s) QUIT ALL

Select line(s)

ALL OK

Unequipped line

Select the line that is used to redirect calls out of the system.

Press the lines to be redirected. To undo a line selection, press it again. Press lines.

Continue to press the lines to be redirected. Press

The line you are attempting to redirect cannot be redirected because the hardware does not support redirection.

when you are finished.

ALL

Displays while canceling redirection

Select line(s) QUIT ALL

Select line(s)

ALL OK

For other displays, see Common feature displays on page 149.

Press the lines tha t are no longer to b e redirected . The lines light up as you press them. Once you cancel redirection for a line you cannot restore it by pressing the line again. Press your lines. When you are finished, pres s

Continue to press the lines that are no longer to be redirected. Press finished.

to cancel redirection for all

ALL

to redirect all y our

when you are

How Line Redirection is different from Call Forwar d

Call Forward forwards all calls that arrive at a particular telephone to an internal or external telephone. Line Redirection redirects only the lines you specify, no matter which telephones they appear on, to a telephone outside the Enterprise Edge system. Line Redirection takes precedence over Call Forward.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

72 Forwarding your calls

Using Line Redirection

You redirect lines at a telephone, but once redirected, the lines are redirected for the entire system.

You can redirect only lines that appear at line buttons on your telephone. You can answer the telephone if it rings while you are in the middle of

programming Line Redirection, but none of the Enterprise Edge call handling features are available until the feature times out. If you need to use an Enterprise Edge feature to process the call, quit Line Redirection programming by pressing

. Do not press

While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone.

Be careful to avoid redirection loops. If for example, you redirect your lines to your branch office and your branch office redirects its lines to you, you can create a redirection loop. If these calls are long distance, you end up paying charges.

In certain situations, callers may experience lower volume levels when you redirect calls to an external location.

or you disconnect the call you are trying to process.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Communicating in the office

Paging

ƒﬂ‚

Paging allows you to make announcements over the Enterprise Edge system using the telephone speakers, or your loudspeaker system, if one is available.

Making a page announcement

1. Press

ƒﬂ‚

2. Choose a page type. Page types are:

through the telephone speakers (internal page)

⁄

through an external speaker (external page)

both internal and external (combined page)

‹

3. If necessary, choose a zone.

4. Make your announcement.

5. Press

Tip

Instead of entering the Page feature code followed by the page type, you can enter the following shortcut codes.

Page zone 0 is all zones.

Internal External Combined

ƒﬂ⁄ ƒﬂ¤ ƒﬂ‹

Activating and deactivating the ability to page

You need to start a Unified Manager session to program this feature. See Getting

Started on page 13 for more information.

1. Select Terminals & Sets.

2. Select a DN number.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

and zone (0 to 6) (code 2 has no zones) and zone (0 to 6)

74 Communicating in the office

3. Double-click Capabilities.

4. Choose a Paging setting: Yes or No.

Creating page zones

Each telephone can be assigned to one of six zones for receiving pages.

Tip

Hunt Group DNs cannot be included in a page zone. For more information on Hunt Groups see Programming Hunt Groups

You need to start a Unified Manager session to program this feature. See Getting

Started on page 13 for more information.

1. Select Terminals & Sets.

2. Select a DN number.

on page 101.

3. Double-click Capabilities.

4. Choose a Page zone setting: 1, 2, 3, 4, 5, 6, or None.

You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes).

A zone is any set of Enterprise Edge telephones that you want to group together for paging, regardless of their location. The maximum number of sets in a page zone is

50. Your installer programs whether a tone sounds before a page begins, and the

maximum number of seconds a page can last before it is automatically turned off.

Tip

Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Displays

Communicating in the office 75

Enter zone:___ ALL

Invalid zone

Page choice: SETS SPKR BOTH

Page timeout

Paging ALL

Paging busy

For other displays, see Common feature displays on page 149.

Enter the desired page zone number (0- 6) or press

You have entered a page zone code that is not between 0 and 6.

Select the type of page you want. See the list in Making a page

announcement on page 73.

The time allotted for paging has expired.

You are making a pa ge. The di splay s hows the pa ge zo ne you ha ve chosen. Press

A page is already being made in the page zo ne you hav e requested.

Tip

You can make an announcement to one person by placing a voice call to their telephone.

ALL

when you are finished.

Using Page with external paging equipment

When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external paging system only. This allows you to control optional equipment with the Long Tones feature.

Sending messages

The Messages feature allows you to leave a message on the display of another Enterprise Edge telephone or to analog telephones connected to an Enterprise Edge Analog Station Module (ASM). The Messages feature indicates if you have any messages waiting.

The Messages feature uses a message waiting list to keep a record of your internal messages and your (external) voice mail messages (if you subscribe to Enterprise Edge Voice Messaging service with visual message waiting indication).

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

76 Communicating in the office

Sending a message

ƒ⁄

You can leave a message on the display of another telephone in your Enterprise Edge system.

You can send up to four messages to different telephones, including your message center. If your telephone is a direct-dial telephone or an Enterprise Edge CAP, you can send up to 30 messages.

Only the designated direct-dial telephone for an analog telephone connected to an Enterprise Edge ASM can send messages to analog telephones by pressing

ƒ⁄

. Depending on the programming setup, the analog telephone provides either a Stuttered Dial Tone or a Message Waiting Lamp to inform the user of messages pending.

If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message.

For analog telephones connected to an Enterprise Edge ASM, the message waiting indicator remains on until the user invokes telephone has the Message Reply Enhancement feature set to Yes, the message waiting indicator is turned off automatically after the reply call is answered no matter from where the call is answered.

˚£ﬂﬁ

. If the analog

For more information on the Message Reply Enhancement feature, see the Enterprise Edge Programming Operations Guide.

1. Press

ƒ⁄

2. On a telephone with a two-line display, press

. (This step is not necessary

ADD

on a telephone with a one-line display.)

3. Enter the internal number of the person to whom you want to send the

message. The person’s display reads

Message for you

4. On analog telephones connected to an ASM, the message waiting indicator is

activated.

Canceling a message you have sent

1. Press

ƒ£⁄

. The display reads

Cancel for:

2. Enter the internal number of the person to whom you sent the message.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Viewing your messages

ƒﬂﬁ

You can receive up to four messages from different telephones, including your message center. A single message from your message center may pertain to several messages.

On a telephone with a one-line display

Communicating in the office 77

1. Press

ƒﬂﬁ

. The display shows the first message.

2. Press • or £ to move through your messages.

On a telephone with a two-line display

1. Press

2. Press

. The display shows the first message you received.

MSG

to move through your messages.

Replying to a message

You can call the person (or your message center) who sent a message while you are viewing the message.

On a telephone with a one-line display

• Press ‚. On a telephone with a two-line display

• Press

CALL

If you want to call your message center using a line other than the programmed line, exit your message list and dial the message center telephone number using normal dialing methods.

Replying to a message using an analog telephone connected to an ASM

On an analog telephone connected to an ASM

• Press

˚•ﬂﬁ

user to the oldest message sender. (The message can originate from either the designated direct-dial telephone or the internal voice mail system.)

If the analog telephone has the Message Reply Enhancement feature set to Yes, and the sender is the designated direct-dial telephone, the message waiting indicator is turned off automatically after the reply call is answered, no matter from where the call is answered.

For analog telephones connected to an ASM, using the Message Waiting Reply feature (

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

˚•ﬂﬁ

. The system automatically retrieves and connects the

), retrieves only internal messages sent to the user.

78 Communicating in the office

Analog telephones connected to an ASM cannot retrieve external messages by using the Message Waiting Reply feature ( messages, users must call back the external voice mail center to retrieve their messages. When doing so, the message waiting indicator on the analog telephone is turned off automatically.

Tip

If Enterprise Edge Voice Messaging is not installed, only the designated direct-dial telephone can send messages to an analog telephone connected to an ASM using single digit access code to reach the designated direct-dial telephone and retrieve messages.

If the designated direct-dial telephone of an analog telephone connected to an ASM is changed, messages sent by the previous designated direct-dial telephone are kept in the incoming message list of the analog telephone until they are retrieved.

ƒ⁄

Removing items from your message list

You can erase a message while you are viewing it in your message list. If the message is from your message center, this only erases the message notification at your telephone. You need to erase the message at your message center. Refer to your message center documentation.

˚•ﬂﬁ

. The analog telephone can in turn invoke a

). For external

On a telephone with a one-line display

• Press

On a telephone with a two-line display

•Press

ERASE

Removing items from your message list using an analog telephone connected to an ASM

To remove both internal and external messages on an analog telephone connected to an ASM

• Press

˚£ﬂﬁ

to invoke the Cancel Message Waiting feature.

On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Communicating in the office 79

Viewing messages you have sent

ƒ⁄

On a telephone with a two-line display, you can view the messages you have sent.

1. Press

2. Press

3. Press

ƒ⁄

to display your first sent message.

SHOW

to move through your sent messages.

Displays

Cancel denied

Cleared>LINENAM NEXT

In use: 221

L061:LINENAMVMsg NEXT CALL CLEAR

Message denied

You have entered an invalid number when attempting to cancel a message.

You have cle ared an external message from your message waiting list. The message itsel f exists in your mes sage center until you e rase it there.

You are trying to call from your message waiting list. The line that you are trying to use i s bei ng us ed b y the iden tified Enterpri se Ed ge user.

You are viewing your message list. The display shows the number and name of the line that was used for your message.

You have tried to sen d a messag e to an inval id internal n umber or to a telephone that is out of service.

Message list SHOW ADD EXIT

Message to:

Messages & Calls MSG CALLS

No button free

No number stored

appears only if you have outstanding messages. Press

SHOW

to review messages you have sent. Press message.

Enter the internal number of the telephone to which you w ant to send a message.

You have one or more messages and one or more new Call Logs. Press

ƒ°‚ﬂ

the current time and date.

You have no line button free with which to reply to a message.

There has been no number programmed for the message center. Contact your voice messaging service provider.

to change the first line of the display to

to send a new

ADD

SHOW

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

80 Communicating in the office

Start of list NEXT

Their list full

Your list full

For other displays, see Common feature displays on page 149.

You are at the beginning of your list of messages. Press move through your messages.

You are trying to send a me ssage to a user whose m essage wai ting list is full.

You have tried to send a message but your telephone’s list of sent messages is full. Cancel one of the messages you have sent, if possible, or wait until you have received a reply to one of those messages.

Using Voice Call

ƒﬂﬂ

You can make an announcement or begin a conversation through the speaker of another telephone in the system.

Tip

Hunt Groups cannot accept voice calls. Answer buttons have no appearances for voice calls, and the set does not ring for voice calls. For more information on Hunt Groups see Programming Hunt Groups information on Answer buttons see Answer buttons

on page 101. For more

on page 36.

Making a Voice Call

Press

ƒﬂﬂ

Muting Voice Call tones

When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop it from beeping, pick up the receiver or press

Answering a Voice Call without touching your telephone

If Handsfree Answerback is assigned to your telephone, you can respond to a voice call without touching the telephone. Handsfree Answerback is not available to the M7100 telephone.

When someone makes a voice call to you, simply start talking. Your telephone’s microphone picks up your voice. Once you have answered a voice call, you can put it on hold, transfer it, or otherwise treat it as a normal call.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Communicating in the office 81

Preventing Voice Calls to your telephone using Voice Call Deny

Press

ƒ°°

. Voice calls ring like regular internal calls. Your other calls

proceed normally.

Canceling Voice Call Deny

Press

ƒ£°°

Displays.

Dial voice call

Microphone muted

No voice call

Voice call

Dial the internal number or press the internal autodial button of the person to whom you want to speak.

Your handsfree microphone is muted. Press receiver to respond to the voice call.

The telephone rece iv ing the ca ll c ann ot accept voice calls for one of the following reasons: it i s active o r ring ing with a nother c all; Cal l For ward is turned on; Do No t Distu rb is turne d on; Voice Call Den y is t urned on; it i s not an Enterprise Edg e telepho ne. Your call pr oceeds auto matical ly as a regular ringing call.

The line is open for you to speak.

or pickup your

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

82 Communicating in the office

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Tracking your incoming calls

Using Call Log

Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line.

If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider, you are able to capture information about incoming callers in your call log. The same feature is supplied by an ISDN service package that comes with calling line identification (CLID).

Call Log creates a record of incoming external calls. For each call the log can contain:

• sequence number in the Call Log

• name and number of the caller

• indication if the call was long distance

• indication if the call was answered (and identity of who answered it)

• time and date of the call

• number of repeated calls from the same source

• name of the line on which the call came Call Log can help you to

• keep track of abandoned or unanswered calls

• track patterns for your callers (for example volume of calls and geographical

location of calls)

• record caller information quickly and accurately

• build a personal telephone directory from log items The long distance indicator and the caller’s name and number, may not be shown in

the log, depending on the Call Display services provided by your local telephone company and the caller’s local telephone company.

To use the features on the following pages, your telephone must have spaces available in its Call log. Your installer programs each telephone with an appropriate number of spaces.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

84 Tracking your incoming calls

Call Log options

ƒ•°›

You can select the type of calls to be stored in your Call Log. Choose from four Autolog options:

No one answered, Unanswerd by me, Log all calls, No autologging

1. Press

ƒ•°›

2. Press £ or

3. Press

to change the option.

or OK to select the display option.

. The display shows the current option.

Logging a call manually

ƒ°⁄‹

If your calls are not automatically logged, you can manually log call information when you are connected to an external call. Storing information for your current call can be helpful in many situations. For example, you may want to

• record a caller’s information without using paper and pencil

• record only selected calls that you choose, as opposed to using Call Log

automatically

• quickly record caller information before a caller hangs up Press

ƒ°⁄‹

to log an external call manually.

Deleting old log items

ƒ°⁄ﬁ

Your log has a set number of items that it can hold. When i t becomes full, new calls cannot be logged. When your log is full, Autobumping automatically deletes the oldest Call Log item when a new call is logged.

Press

ƒ°⁄ﬁ

Press

ƒ£°⁄ﬁ

to enable autobumping.

to disable autobumping.

Viewing your Call Log

ƒ°⁄¤

To view your log:

1. Press

ƒ°⁄¤

. The display shows the number or previously read

items (old) and the number of new, unread items (new) in the log.

2. Press • or

3. Press ‚ or

to view old items; press £ or

OLD

RESUME

to display the last item you viewed, the last time you

to view new items.

NEW

viewed your Call Log.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Tracking your incoming calls 85

Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company.

Viewing a Call Log item

Press

√

to view the information for a call log item.

Erasing log items

You should routinely erase log items that you’ve read, to make space for new items in your log.

1. Display the item you want to erase.

2. Press

3. Press

to exit.

ERASE

If you accidentally erase an item, you can retrieve it.

1. Press

2. Press

to exit.

immediately after accidentally erasing an item.

UNDO

Making a call using Call Log

You may find it helpful to place calls from within your Call Log. The number stored for each call may vary depending on the type of call. For example, if the call was placed from a Centrex or PBX system, the first few numbers may need to be trimmed before you can make the call. If the number you want to call is long distance, or if you want to use a line pool, you may need to add numbers.

To place a call:

1. Display the log item for the call you want to place.

2. Display the associated telephone number.

3. Press

√

once for every digit that you want to remove.

TRIM,

4. Dial any extra digits required.

5. Press an external line or line pool button.

6. Lift the receiver. (This is not necessary if Handsfree is programmed at your

telephone.) The displayed number is dialed.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

86 Tracking your incoming calls

Creating a password to your Call Log

ƒ•°ﬁ

To access your Call Log through a password:

1. Press

ƒ•°ﬁ

2. Enter your four-digit password. The display reads

3. Re-enter your four-digit password. The display reads

. The displays reads

New passwrd:

Repeat New:

Password changed

confirms that your password has been assigned.

To enter Call Log using your password:

1. Press

ƒ°⁄¤

password, the display reads

to enter Call Log. If you have programmed a

Password:

2. Enter your four-digit password.

If you forget your Call Log password, it can be deleted in programming. See

Clearing a Call Log password on page 121.

Changing your Call Log password

ƒ•°ﬁ

1. Press

ƒ•°ﬁ

. The display reads

Old passwrd:

, which

2. Enter your old password. The display reads

New passwrd:

3. Enter your new four-digit password. The display reads

4. Re-enter your password. The display reads

Password changed

Repeat New:

, which confirms

that your password has been changed.

Deleting an assigned password

ƒ•°ﬁ

1. Press

ƒ•°ﬁ

2. Enter your old password. The display reads

3. Press

. The display reads

The display reads

OK.

Old passwrd:

New passwrd:

No pswd assigned

, which confirms that

your password has been deleted.

Programming a telephone to log calls automatically

Your installer can program each telephone to automatically log calls coming in on a line.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Displays

Tracking your incoming calls 87

1:Unknown name

1:Unknown number

12:KATE SMITH NEXT ERASE MORE

12¯KATE SMITH NEXT ERASE MORE

12§KATE SMITH NEXT ERASE MORE

49/1234567890123 NEXT ERASE MORE

Call(s) bumped

Hold or release

The caller's name is unavailable.

The caller’s number is unavailable.

_ indicates a new item.

indicates that the call was answered.

indicates a long distance call.

indicates that the s tored number has been s hortened

to its final 11 digits. Press display additional information about the call.

One or more log entries have been deleted by the Autobumping feature whil e you are looking a t the Call Log.

Hold or release your active call before entering Call Log.

√

In use: SETNAME

Jan 4 9:00a 3X NEXT ERASE MORE

Line061 ¯227 NEXT ERASE MORE

Line061 ¯Logit NEXT ERASE MORE

Line061 NEXT ERASE MORE

Messages & Calls MSG CALLS

New calls begin

The external line is in use.

The repeat call counter, shown along with time and date, indicates the number of calls you have received from the same caller.

This call was answered at another telephone (227).

This call was logged manually.

This call was not answered.

There are one or more items in your message waiting list, and there are one or more new items in your Call Log. Press line of the display to the current time and date.

You have viewed your last old log item and now view your new log items.

ƒ°‚ﬂ

to change the first

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

88 Tracking your incoming calls

No info to log

No log assigned

No resume item

For other displays, see Common feature displays on page 149.

No information is available for the call.

No log space has been assigned to the telephone.

The resume item has been removed because of Autobumping, repeat call update, or log reallocation while you are looking at the Call Log.

Using voice mail

If you subscribe to Enterprise Edge Voice Messaging, you can access that service through your Enterprise Edge system. Note that a software keycode is required for Enterprise Edge Voice Messaging. Your installer programs your Enterprise Edge telephone to indicate when you have a voice message waiting on a particular line.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Customizing your telephone

Finding out what a button does using Button Inquiry

ƒ•‚

You can check the function of any line, intercom, or programmed button on your Enterprise Edge telephone by pressing

ƒ•‚

Button Inquiry shows your internal number followed by the function assigned to your single memory button.

Displays

. On the M7100 telephone

061 <LINENAME>

SHOW OK

123456789012345... VIEW‚ OK

221 <SETNAME> NEXT VIEW‚

SHOW OK

Press a button EXIT

For other displays, see Common feature displays on page 149.

The display shows the number and name of the line. Press

Press that is too long to fit on the display. Press or

The display shows the directory number of the telephone, and t he assigne d name. Pres s the first line assigned to ring at the intercom button.

The name of the feature assigned to a button is displayed when you press the button. Press £ or

SHOW

for additional information.

Press the button you want to check. Pre ss or

EXIT

to view the redirection status of the line.

SHOW

or press

when you are done.

when you are finished.

VIEW‚

to view a number

·VIEW

to see

Making the display darker or lighter using Contrast adjustment

ƒ•‡

1. Press

ƒ•‡

2. Press a number on the dial pad to choose the contrast level you prefer.

3. Press

On a two-line telephone, you can use the UP and contrast. The number of contrast levels available varies from one telephone model to another.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

to save your setting.

display buttons to adjust the

DOWN

90 Customizing your telephone

Changing the language on the display

You can select the language used on the display of each Enterprise Edge telephone. Enterprise Edge software supports three languages: English, French and Spanish. Button caps are available for each language. When your system is first installed, all telephones use English.

If you program

ƒ•ﬁ‚⁄

on to a memory button, you can press that

button until the language you want appears on the display. You cannot program

ƒ•ﬁ‚¤

ƒ•ﬁ‚‹

onto a memory button.

English

Press

ƒ•ﬁ‚⁄

French

Press

ƒ•ﬁ‚¤

Spanish

Press

ƒ•ﬁ‚‹

Programming a feature code onto a memory button

You can program a feature code onto a memory button. In some cases, pressing the button a second time cancels the feature.

Programming feature buttons

ƒ•‹

Any memory button not programmed as an external or internal line, target line, Answer button, or Handsfree/Mute button, is available for features.

1. Press

ƒ•‹

2. Press the memory button you want to program with a feature.

3. Enter the appropriate feature code you want to assign onto the button.

The following feature codes cannot be programmed onto a memory button: Long Tones and any code beginning with • except Choice) and

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

ƒ•‡

Tip

(Contrast Adjustment).

ƒ•ﬁ‚⁄

(Language

Erasing a feature button

Customizing your telephone 91

1. Press

ƒ•⁄

2. Press the feature button.

3. Press

or OK to erase the button.

Displays

SHOW OK

Enter code:

F__ QUIT CLEAR

Feature code: QUIT

Feature moved

Press a button EXIT

The name of the feature assigned to a button is displayed when you press the button. when there is more informa tion availab le. Press

SHOW

If you are checking a speed dial button, enter the two-digit speed dial code that you want to check.

Enter the feature code, or press programming or entered. The system acce pts the entry as so on as you enter a valid feature code.

Press to assign to the button. You can not enter invalid cod es.

You have programmed a button with a feat ure that was already programmed o nto anoth er button. The feat ure has moved to the button you just programmed. Its original button is now blank.

Press the button you want to check. Pre ss or

EXIT

for additional information.

to clear the numbers you have

CLEAR

when you are finished.

and enter the feature co de you want

SHOW

QUIT

appears

to quit

Program and HOLD

Program and OK QUIT OK

For other displays, see Common feature displays on page 149.

Enter the number you want to program and press

˙ ˙

Enter the number you want to program and press OK. To erase the button, just press

. To erase the button, just press .

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

92 Customizing your telephone

Applying button cap labels

Before you apply button labels, activate the Button Inquiry feature (

ƒ•‚

to verify the button functions, and to avoid activating features as you put t he labels onto the buttons. For more information refer to Finding out what a button does using

Button Inquiry on page 89.

Tip

Keep the extra labels and button caps with each Enterprise Edge telephone.

Types of button caps

• Unlabeled, clear button caps

with appropriate green or grey paper for typing in line numbers, telephone numbers, and features

• Pre-printed, colored button caps

in green or grey

Some examples of pre-printed button caps

Green caps Grey caps

¬ µ

)

Tip

To make identification of line types easier, use preprinted green button caps for lines that support incoming and outgoing calls. Use clear button caps for target lines that are incoming only.

Identifying the telephones

1. Write the individual telephone numbers on the labels and attach them to the

appropriate Enterprise Edge telephones.

2. Write the telephone number and the internal number on the appropriate

receiver card

3. Cover the

plastic lens.

for each type and color of telephone that is to be installed.

receiver card

underneath the receiver of each telephone with the

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Enterprise Edge default button assignments

During Startup, the Enterprise Edge installer chooses one of the available templates. Default features are assigned automatically to the programmable buttons on Enterprise Edge telephones, and vary with the template and the telephone. The default features are listed in the following tables in this chapter.

Tips

Enterprise Edge telephones are shipped from the factory with the button caps in place for the PBX template.

Please consult your customer service representative to determine the type of template programmed into your system before applying button assignments.

Rules of default button assignment

Line and Intercom buttons are assigned by default templates and can be changed in programming. Handsfree/Mute and answer buttons are not assigned by default. If these features are defined, however, they are automatically assigned to specific buttons, as described on this and the following page. None of these buttons can be assigned to M7100 telephones.

Customizing your telephone 93

The Handsfree/Mute feature appears on the bottom right-hand button, moving the Intercom button(s) up one position.

Each telephone can have up to eight Intercom buttons. They appear above the Handsfree/Mute button at the bottom right-hand position on your telephone.

Each telephone can have up to four answer buttons. They appear above Intercom buttons in the right column and continue up from the bottom in the left column, replacing the features on those buttons.

External line buttons appear in ascending line order, starting at the top button in the left column (the top button on the M7208 telephone). If more than five external lines are assigned to a M7310 telephone, or more than 12 to a M7324 telephone, assignment continues down the buttons on the right column, erasing the features on those buttons. Line buttons have priority over feature access buttons but not Handsfree/Mute, Intercom, or answer buttons.

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94 Customizing your telephone

M7310 telephone button defaults

The default button assignments for the M7310 telephone depend on the template applied. The exception is the default numbering for the dual memory buttons. Refer to Understanding the telephone buttons on page 14.

Dual memory buttons

∫

Set 233

∫

Set 221

∫

Set 234

∫

Set 222

∫

Set 235

∫

Set 223

∫

Set 236

∫

Set 224

…

∫

Set 227

…

∫

Set 228

…

∫

Set 229

…

∫

Set 230

This example shows defaults for a system with three-digit internal numbers. The defaults do not actually exist on any telephone, as no telephone has an autodial button for itself. The position that would be taken by the autodial button for itself, is blank.

M7310 template button assignments

PBX DID

∂ ¬

† †

∞ ∞

œ œ

π π

ç ç

µ µ

≈ ≈

∆ ∆

M7208 template button assignments

PBX DID

œ ¬

† †

µ µ

π π

ç ç

ß ß

∆ ∆

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Customizing your telephone 95

M7324 telephone button defaults

The default button assignments for the M7324 telephone depend on the template applied. Refer to Understanding the telephone buttons on page 14.

PBX DID

∫ ∞ ç ∫ ∞ ç

∫ ß † ∫ ß †

∫ µ ∂ ∫ µ ∂

∫

∫ ∫ ≈ ∫ † ≈

∫ ∫ π ∫ ¬ π

∫ ∫ ∆ ∫ ∫ ∆

∫Saved No.

œ ∫

∫Saved No.

M7100 telephone button defaults

For all templates, the one programmable button on the M7100 telephone is µ.

Moving line buttons

ƒ•°⁄

You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you.

You cannot move intercom, answer or Handsfree/Mute buttons onto a CAP module.

1. Press

2. Press the line button you want to move.

3. Press the button to which you want to move the line.

4. Press

ƒ•°⁄

Tip

The default Page button activates the External Page option

ƒﬂ¤

(

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

96 Customizing your telephone

Displays

Exchanged

Invalid location

Move line from: QUIT

Move line to: QUIT

Press a line

The two buttons you selected have exchanged position.

You have tried to move a line to a button that cannot be used as a line button, such as an intercom button, Handsfree/Mute button, or an answer button.

Press the button of the line you want to move. Press

lines.

Press the button you want to move the line to. Ne ither of the buttons is erased. The lines, or the line and feature, simply switch places.

The button you are trying to move is not a line button. If you are trying t o switch a line and a feature, move the line to the feature button and not the feature button to the line.

Changing the type of ring

ƒ•ﬂ

You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office.

when you have finished moving

QUIT

1. Press

ƒ•ﬂ

2. Press ⁄, ¤, ‹, ›, or

3. Repeat until you hear the ring you prefer, then press

Adjusting the Ring volume

ƒ•°‚

1. Press

2. Press

ƒ•°‚

√

higher.

to adjust the volume; left end for lower and right end for

You hear the selected ring for two seconds.

NEXT.

. The telephone rings.

or OK.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Hiding the message or calls indication

ƒ°‚ﬂ

The display that shows you have messages or calls can be replaced with the current time and date. You can retrieve your message and call information by using the display buttons that appear on the second line of the display.

If you are using a telephone with a single-line display, the message or call indication is hidden.

Customizing your telephone 97

1. Press

ƒ°‚ﬂ

. The current time and date appears on the top line of

the display.

2. Press

ƒ°⁄¤

MSG

ƒﬂﬁ

to see your calls.

to see your messages, or press

Restoring the messages and calls indication

Press

ƒ£°‚ﬂ

CALLS

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

98 Customizing your telephone

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

User preferences

The User preferences section of programming allows you to program memory buttons, speed dial codes and other settings for any Enterprise Edge telephone on the system.

For example, an employee may want to have the Do Not Disturb feature programmed onto a memory button or create a speed dial code. Instead of programming from the employee’s telephone, you can also program memory buttons from the Unified Manager.

Using User preferences

User preferences programming is available under the heading User preferences in Terminals & Sets in the Unified Manager.

Sub-headings in User preferences

User preferences

Model Button programming User speed dial Call log options Dialing options Language Display contrast Ring type

1. Select Terminals & Sets.

2. Select a DN number.

3. Select User preferences.

Changing button programming

Select Button programming. The display shows the button layout for the selected telephone (an example is shown in Displays at the end of this section).

If the telephone has a CAP module, you can select CAP1 to see the buttons on the module.

User preferences programming cannot change the buttons that are used by lines, intercom, and the handsfree feature.

P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide

100 User preferences

Changing User Speed Dial

1. Select User Speed Dial. The display shows the speed dial codes that are

currently programmed.

2. Enter a new speed dial and press Return.

Use the line pool code to select a particular line pool for use with Speed Dial. If you select Use routing tbl, a line or pool is chosen by the routing programming according to the initial digits in the number.

The route you choose for a User Speed Dial code must be one that the telephone can use. For example, if the telephone does not have access to Line Pool B and you use that pool code with the speed dial code, the code does not work.

To change a system speed dial code, see Changing and adding System Speed Dials on page 54.

Changing Call Log options

1. Select Call log opt’ns.

2. Choose the option you want to use. See Call Log options on page 84.

Changing how calls are dialed

1. Select Dialing options.

2. Select the option you want to use.

Descriptions for dialing options are found on the Telephone Feature Card, or see

Changing how you dial your calls on page 48.

Changing the language used on the display

Select Language. Choose the language setting: English, French, or Spanish. See

Changing the language on the display on page 90.

Making the display lighter or darker

Select Display contrast and choose the value you want to use.

Changing the telephone’s ring

Select Ring type and choose the option you want to use. Descriptions for ringing options are found on the Telephone Feature Card or in

Changing the type of ring on page 96.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01

Nortel Enterprise Edge Feature Programming, Enterprise Edge Telephone Manual

Specifications and Main Features

Frequently Asked Questions

User Manual