Standard 8.00. This document is up-issued to support
Nortel Communication Server 1000 Release 4.5. Document
number was corrected (from NN-10300-052 to NN10300-052).
June 2006
Standard 7.00. This document is up-issued to support
Nortel Communication Server 1000 Release 4.5. “Secure
communications” section added to document support for SRTP
with Pre-Shared keys. LOGOs and copyright data were updated.
Document feedback link added to back page.
August 2005
Standard 6.00. This document is up-issued to support Nortel
Communication Server 1000 4.5.
Revision history
February 2005
Standard 5.00. This document is up-issued to support the 8.x
Firmware Upgrade for IP Phones.
September 2004
Standard 4.00. This document is up-issued to support
Nortel Networks Communication Server 1000 4.0.
October 2003
Standard 3.00. This document is up-issued to support
Succession 3.0 Software and the Net6 Transformation Gateway
feature.
November 2002
Standard 2.00. This document is up-issued to support Meridian 1
Release 25.40 and CSE 1000 Release 2.0.
3
Revision history
June 2001
Standard 1.00.
4
Contents
About the Nortel IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . 11
The Nortel IP Phone 2004 brings voice and data to the desktop by
connecting directly to a Local Area Network (LAN) through an Ethernet
connection.
Note 1: All features are not available on all telephones. Consult your
system administrator to verify which features are available for your
use.
Note 2: In this guide, programmable line (DN)/feature key labels
display beside the key, and soft key labels display directly above the
key. Figure 1 shows key labels.
Figure 1: Programmable line (DN)/feature key and
soft key labels
11
About the Nortel IP Phone 2004
IP Phone 2004 models
There are three models of the IP Phone 2004, referred to as Phase 0,
Phase 1, and Phase 2. The higher level models have some features that
are not available on the lower level models. To determine the model of
your phone, turn the phone over and locate the label containing the
product code (NT code). The NT code identifies the model of your phone.
Table 1: IP Phone 2004 model codes
Product codeModel
NTEX00xx or NT7B10AACHPhase 0
NTDU82xxPhase 1
NTDU92xxxxPhase 2
Note: Where “xx” or “xxxx” represents any valid character.
Basic features
The IP Phone 2004 supports the following features:
•12 programmable feature keys: six (physical) user-defined feature
key labels and six lines/features accessed by pressing the Shift key
•four soft keys (self-labeled) providing access to a maximum of
nine features
Note: All IP Phone 2004 phones are not configured to support soft
key functionality. Consult your system administrator.
•multi-field LCD display screen
•speaker for on-hook dialing or on-hook listening
•volume control bar for adjusting ringer, speaker, handset, and
headset volume
•six specialized fixed keys:
—Quit
— Directory
12
— Message (Inbox)
— Outbox/Shift
— Services
— Expand to PC
•four call processing fixed keys:
—Hold
— Goodbye
— Handsfree
—Mute
•shared LAN access with a PC
•headset jack with On/Off key
•automatic network configuration
•hearing-aid compatibility
About the Nortel IP Phone 2004
13
About the Nortel IP Phone 2004
Telephone display
The LCD screen on the IP Phone 2004 has three display areas:
•The upper display area is for user-defined feature key labels.
•The middle display area is for single-line information such as caller
number, caller name, feature prompt strings, user-entered digits, date
and time (or call timer, if provisioned in the Telephone Options menu),
and telephone information.
•The lower display area is for soft key labels.
Figure 2: IP Phone 2004 LCD display areas
14
Figure 3: IP Phone 2004
About the Nortel IP Phone 2004
Telephone controls
Note: Some IP Phone 2004 phones are equipped with optional key
caps. Text in parenthesis indicates labels appearing on the key caps.
For example, (Services).
Use the Volume control bar to adjust the
volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the right side of the rocker bar to increase
volume, press the left side to decrease
volume.
15
About the Nortel IP Phone 2004
Use the PrimaryDirectory Number (DN) to
access a single line and activate on-hook
dialing.
Programmable line (DN)/feature keys are
extra DNs or feature keys used to access
additional features.
A steady LCD light beside a line (DN) key
indicates that the line is active. A flashing
LCD indicates that the line is on hold.
A steady LCD light beside a feature key
indicates that the feature is active. A flashing
LCD indicates that the feature is being
programmed.
Use the Goodbye key to terminate an active
call.
(Goodbye)
16
(Hold)
(Msg/Inbox)
Press the Hold key to put an active call on
hold. Press the line (DN) key beside the
flashing LED indicator to return to the caller
on hold.
Press theMessage (Inbox) key to access
your voice mailbox.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen.
(Services)
About the Nortel IP Phone 2004
Press the Services key and use the
navigation keys to access the following
items:
•Telephone Options:
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— OnHook Default Path
— Call Timer
— Display diagnostics
— Local DialPad Tone
— Ring type
— Change feature key label
— Set Information
•Password Admin:
— Station Control Password
•Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
•Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)
Note 1: Press the Services key to exit
from any menu or menu item.
Note 2: The Password Admin menu
many not be available on your
IP Phone 2004. Consult your system
administrator.
17
About the Nortel IP Phone 2004
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Press the Speaker key to activate
handsfree. The speaker LED indicator lights
to indicate when handsfree is active.
Press the Outbox/Shift key to toggle
between two feature key pages and to
(Shift)
access an additional six lines/features and
an additional 24 lines on the Nortel IP Phone
KEM.
Press the Directory key to access directory
(Directory)
services.
18
(Mute)
(Quit)
Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to two-way conversation.
The Mute key applies to handsfree, handset,
and headset microphones. The Mute LED
indicator flashes when the Mute option is in
use.
Press the Quit key to end an active
application. Pressing the Quit key does not
affect the status of calls currently on your
telephone.
(Expand)
About the Nortel IP Phone 2004
Soft keys (self-labeled) are located below
the LCD display screen. The LCD label
above the key changes based on the active
feature.
Note: When a triangle appears before a
soft key label, the feature is active.
Press the More.. soft key to access the next
layer of soft keys (self-labeled).
When a message is left for the user, the
Message waiting indicator flashes. Also,
this indicator flashes when the telephone
ringer is ON.
Use the Expand to PC key to access
external server applications.
Press the Copy key to copy entries to your
Personal Directory from other lists, such as
the Caller List, Redial List, Corporate
Directory, etc.
Call features and Flexible Feature Codes
System administration is required for call features and Flexible Feature
Codes (FFCs). Contact your system administrator to configure these
features and codes on your telephone.
The Call features and FFCs must be assigned to your telephone and
supported by system software.
19
About the Nortel IP Phone 2004
Security features
This section describes the following features, which are designed to
enhance the security of your IP Phone 2004:
•Secure communication
•Managing your Station Control Password
Secure communication
Your IP Phone 2004 supports secure communication using SRTP and a
Pre-Shared Key (PSK) media encryption feature. If the feature is enabled,
a security icon (:) appears on the screen when your call is secured
using SRTP (PSK). Contact your system administrator to find out if this
feature is enabled on your phone.
Managing your Station Control Password
Your Station Control Password (SCPW) enables the following security
features:
•Electronic Lock to prevent others from making calls from your
telephone.
•Password-protected telephone features (for example, Personal
Directory, Redial List, and Callers List).
Your initial SCPW is defined by your system administrator. Please contact
your system administrator for detailed information.
To change your password (SCPW):
1. Press the Services key.
(Services)
2. Press the Up/Down keys to scroll and
highlight Password Admin.
20
About the Nortel IP Phone 2004
3. Press the Select soft key.
4. Use the dialpad to enter your password
at the prompt.
5. Press the Up/Down keys to scroll and
highlight New Password.
6. Press the Select soft key.
7. Use the dialpad to enter the new
password.
8. Press the Select soft key to accept the
new password.
Note: If you have been locked out of
your IP Phone 2004, or have forgotten
your SPCW, please contact your system
administrator.
Note: The default configuration for Password Protection is off.
To turn Password Protection On/Off:
1. Press the Directory key.
(Directory)
21
About the Nortel IP Phone 2004
2. Press the Up/Down navigation keys to
3. Use the dialpad to enter your password
4. Press the Enter soft key.
5. Press the Up/Down navigation keys to
scroll and highlight Change Protection
Mode.
(if Password Protection is enabled).
scroll and highlight one of the following:
— Enable Password Protection
— Disable Password Protection
22
or
6. Choose one of the following soft keys:
— Yes to accept the selection.
— No to return to the Directory menu.
7. Press the Done soft key.
Entering and editing text
Entering and editing text
You can enter and edit text on your IP Phone 2004 using the following
methods in conjunction with each other:
•Enter and edit text using the telephone dialpad
•Edit text using the soft keys
Entering text using the telephone dialpad
You can use the dialpad to enter text when you use features such as
Personal Directory, Redial List and Callers List.
For example, if you want to enter the letter “A”, press the number 2 key
once. If you want to enter the letter “C”, press the number 2 key three
times.
Note: No letters are associated with the number 1 or the 0 keys.
Editing text using the soft keys
You can use soft keys to edit text when you use features such as
Personal Directory, Redial List, and Callers List.
To edit an entry in your Personal Directory, press the Directory key, and
select the desired entry from your Personal Directory.
To edit text:
1. Press the Edit soft key.
2. Press the Left/Right navigation keys to move through the text.
3. Select the appropriate editing soft key for the operation you want to
perform.
4. If the key you want is not visible, press the More.. soft key to access
the next layer of soft keys.
5. Press the Up navigation key to access the symbols.
23
Entering and editing text
6. Press the Left/Right navigation keys to move to a specific symbol.
7. Press the Choose soft key to select a symbol.
8. Press the Next soft key to submit your changes.
Table 2 describes the soft key editing functions on the IP Phone 2004.
Table 2: Editing soft key description
Soft keyDescription
CancelAction is cancelled.
ChooseSelect a symbol.
ClearClear the input field.
CaseSwitch the next character to either uppercase
or lowercase.
DeleteBackspace one character.
Done/Select/EnterMeaning depends on application.
More…Access additional soft keys.
24
Connecting the components
Connecting the components
Before you begin
CAUTION
Damage to Equipment
Do not plug the IP Phone 2004 into a regular
telephone jack. This results in severe damage
to the IP Phone. Consult your system
administrator to ensure that you plug your
telephone into a 10/100BaseT Ethernet jack.
Connecting the phone components
1. Connect one end of the handset cord to the handset jack (identified
with a handset icon) on the back of the telephone. Connect the other
end to the jack on the handset.
2. Choose one of the following connections:
a. For a telephone not sharing LAN access with a PC, connect one
end of the CAT5 line cable to the LAN ethernet port located on
the back of the telephone (identified with a LAN icon). Plug the
other end of the CAT5 line cable into the IP network.
b. For a telephone sharing LAN access with a PC, connect one end
of the CAT5 line cable to the LAN ethernet port located on the
back of the telephone (identified with a LAN icon) and the other
end to the IP network. Insert a second CAT5 line cable into the
PC ethernet port located on the back of the telephone (identified
with a PC icon) and the other end into the computer's Ethernet
port.
3. Contact your installation technician for the proper power option. This
telephone can be powered by an AC adapter or over a LAN.
4. Thread the cord around the strain relief, retaining hook, and channel
provided for a secure power connection.
5. Secure the telephone footstand to the telephone base. Use the angle
grip on the top back of the telephone to change position.
25
Connecting the components
Figure 4 shows connections on the IP Phone 2004.
Figure 4: IP Phone connections
26
Configuring options
Configuring options
The IP Phone 2004 Services menu lists the following submenus:
•The Telephone Options menu enables you or your system
administrator to configure telephone preferences.
•The Password Admin menu enables you or your system
administrator to change the Station Control Password.
•The Virtual Office Login and Test Local Mode (for branch office)
menus are listed when an IP Phone 2004 Class of Service is
configured for Virtual Office and branch office. (For more information,
page 106).
Note: The Password Admin, Virtual Office Login, and Test Local
Mode menus are not available on all IP Phone 2004 phones. Consult
your system administrator.
Using the Telephone Options menu
Use the Telephone Options menu to access the following:
•“Adjusting the volume” on page 29
•“Adjusting the display screen contrast” on page 30
•“Selecting a Language” on page 30
•“Selecting date/time format” on page 31
•“Enabling OnHook Default Path” on page 31
•“Enabling/disabling Call Timer” on page 32
•“Using Display Diagnostics” on page 33
•“Choosing local dialpad tone” on page 33
•“Choosing a ring type” on page 34
•“Changing feature key labels” on page 35
•“Viewing telephone information” on page 36
27
Configuring options
Note: When an option has a sublist, an ellipsis (...) appears after the
option.
To use the Telephone Options menu:
1. Press the Services key.
(Services)
2. Press the Up/Down navigation keys to
scroll and highlight Telephone Options.
3. Press the Select soft key.
28
or
4. Press the Up/Down navigation keys
to scroll and highlight an option
(for example, Language…).
5. Press the Select soft key. The display
provides information required to adjust
your selection.
6. Choose one of the following:
— Press the Selectsoft key to save
changes and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
Configuring options
D
U
Adjusting the volume
To adjust the volume, press the Services key and select Volume
adjustment… from the Telephone Options menu. Select Ringer,
Handset, Handsfree, Headset, or Buzzer.
To adjust the volume:
1. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Ringer
— Handset listen
— Handsfree listen
— Headset listen
—Buzzer
2. Press the Select soft key.
own
or
or
or
p
3. To increase or decrease the volume, do
one of the following:
— Press the Down/Up soft keys.
—Press the Up/Down navigation keys.
4. Choose one of the following:
—Press the Selectsoft key to save the
volume level and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
29
Configuring options
D
U
Adjusting the display screen contrast
To adjust the LCD display screen contrast, press the Services key and
select Contrast adjustment from the Telephone Options menu.
Note: If you have a Nortel IP Phone KEM attached to your telephone,
adjusting the telephone’s LCD display screen contrast also adjusts
the display screen contrast configuration for the IP Phone KEM.
To adjust the display screen contrast:
own
or
or
or
p
1. To increase or decrease the display
contrast level, choose one of the
following:
— Press the Down/Up soft keys.
—Press the Up/Down navigation keys.
2. Choose one of the following:
—Press the Selectsoft key to save the
changes and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
Selecting a Language
The display is available in multiple languages. To choose a language,
press the Services key and select Language… from the Telephone
Options menu.
To select a language:
1. Press the Up/Down navigation keys to
scroll and highlight the desired language
(for example, German [Deutsche]).
30
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