Nortel 2000 User Manual

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Title page

Nortel Application Gateway 2000

Nortel Application Gateway Release 6.2

Hardware Installation Guide

Installation

Document Number: NN42360-303 Document Release: Standard 02.01 Date: January 2008

Year Publish FCC TM

Sourced in Canada

LEGAL NOTICE

While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

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Contents

Preface v

Audience v

Organization v

Conventions vi

Preface

This preface describes who should read the Application Gateway Hardware Installation Guide, how it is organized, and its document conventions.

Audience

This installation guide is intended for service technicians who will install the Application Gateway 2000.

Organization

This guide is organized as follows:

Chapter Title Description

Chapter 1 Application Gateway

Overview

Chapter 2 Hardware Installation

and Initial Configuration

Describes the server and its connectors.

Contains pre-installation, installation, and initial configuration procedures.

Application Gateway Hardware Installation Guide

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Conventions

This guide uses the following conventions:

Convention Description

boldface font Commands and HTML element names are in

boldface screen

font

Notes use the following conventions:

Note Means reader take note. Notes contain helpful suggestions or other

important information.

Tips use the following conventions:

Tip Means the following information will help you solve a problem. The tips

information might not be troubleshooting or even an action, but could be useful information.

boldface.

Information you must enter is in boldface screen font.

Cautions use the following conventions:

Caution Means reader be careful. In this situation, you might do

something that could result in equipment damage or loss of data.

Online Documentation

To access Nortel documentation online, click the Technical Documentation link under Support on the Nortel home page:

http://www.nortel.com/

Online Documentation

Application Gateway Hardware Installation Guide

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Online Documentation

viii

Application Gateway Hardware Installation Guide1Application Gateway Hardware Installation Guide

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Chapter

Nortel Application Gateway 2000

Chapter

Application Gateway Overview

Note The Application Gateway 2000 is an appliance containing software

and an IBM xSeries 306m server. The IBM documentation that is shipped with the IBM server includes rack mounting instructions, physical specifications, safety information, and operating and environmental information. The Application Gateway 2000 is not user-serviceable, therefore the IBM documentation that covers tasks such as opening the server and replacing parts do not apply to the Application Gateway. Defective Application Gateways should be returned to Nortel.

The Nortel Application Gateway 2000 delivers business applications to the screens and speakers of Nortel IP telephones. The applications delivered to Nortel IP Phones and other devices include Nortel Voice Office applications and Nortel Guest Services.

The location of an Application Gateway in a network is largely based on the configuration of the existing network. The flexible deployment of the Application Gateway enables you to connect it to application servers, routers, firewalls, and switches. For information on integrating Application Gateways into your network, refer to the Application Gateway Network Integration Guide.

The following topics provide an overview to the physical components of the Application Gateway:

• Power, page 2

• Connectors, page 3

• Specifications, Safety, and Other Information, page 6

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Chapter 1 Application Gateway Overview Power

Power

The power cord connector is located on the left side on the back of the Application Gateway. When the power LED, on the front panel, is illuminated, the power is on.The power control button is on the front panel. The power supplies are factory installed and not customer replaceable.

Attention: This server is suitable for use on an IT power distribution system, whose maximum phase to phase voltage is 240 V under any distribution fault condition.

The following table lists the current RoHS and non-RoHS cords for the IP Phone Global Power Supply.

CPC (RoHS) PEC (RoHS)

N0089601 NTYS17AAE6 N0023000 N0023000 IP Phone Global

N0089603 NTYS14AAE6 N0066566 NTYS14AA Standard IEC Cable

N/A N/A A0781922 NTTK15AA Standard IEC Cable

N0114986 NTTK16ABE6 A0506456 NTTK16AB Standard IEC Cable

N0109787 NTTK17ABE6 A0506461 NTTK17AB Standard IEC Cable

N0109881 NTTK18ABE6 A0506464 NTTK18AB Standard IEC Cable

N0109788 NTTK22ABE6 A0506468 NTTK22AB Standard IEC Cable

N/A N/A A0814961 A0814961 Standard IEC Cable

N0118951 NTTK26AAE6 None None Standard IEC Cable

CPC (Non-RoHS)

PEC (Non-RoHS) Description

Power Supply (200x and 1100) (RoHS)

- North America

- Australia / NZ

- Europe

- Switzerland

- UK

- Denmark

- Argentina

- Japan

Application Gateway Hardware Installation Guide

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Connectors

The following topics describe the Application Gateway connectors:

• Front Controls, LEDs, and CD Drive, page 3

• Back Connectors, page 5

Front Controls, LEDs, and CD Drive

Figure 1 shows the front of the Application Gateway.

Figure 1 Application Gateway Front Controls, LEDs, and CD Drive

Chapter 1 Application Gateway Overview

Connectors

Power-on LED: When this LED is lit, it indicates that the server is turned on. When this LED is off, it indicates that ac power is not present, or the power supply or the LED itself has failed.

Note If this LED is off, it does not mean that there is no electrical power

in the server. The LED might be burned out. To remove all electrical power from the server, you must disconnect the power cord from the electrical outlet.

Power-control button: Press this button to turn the server on and off manually. A power-control-button shield comes installed around the button to prevent the server from being turned off accidentally. You can remove this disk-shaped shield if you prefer.

Application Gateway Hardware Installation Guide

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Chapter 1 Application Gateway Overview Connectors

Reset button: Press this button to reset the server and run the power-on self-test (POST). You might have to use a pen or the end of a straightened paper clip to press the button.

Hard disk drive activity LED: When this LED is flashing, it indicates that a hard disk drive is in use.

Locator LED: When this LED is lit, it has been lit remotely by the system administrator to aid in visually locating the server.

System-error LED: When th is LED is lit , it ind icate s that a syste m erro r has occurred.

USB connectors: Connect a USB device to either of these connectors.

CD-eject button: Press this button to release a CD from the CD drive. The

CD drive is used to restore the Application Gateway server software in the event of a system failure.

CD drive activity LED: When this LED is lit, it indicates that the CD drive is in use.

Application Gateway Hardware Installation Guide

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Back Connectors

Figure 2 shows the back of the Application Gateway.

Figure 2 Connectors on the back of the Application Gateway

Power-cord connector: Connect the power cord to this connector.

Serial connector: The DB-9 serial port is used to connect the Application

Gateway to a computer that is capable of running terminal emulation software. This connection is used to access the Application Gateway Serial Console during initial configuration.

Chapter 1 Application Gateway Overview

Connectors

Ethernet connectors: Typically, you connect Ethernet 2 network interface (Interface 0) to the ELAN.

However, if the Application Gateway straddles two networks, use both interfaces as follows:

• The Ethernet 1 network interface (Interface 1) connects the

Application Gateway to the server-side network, directly or indirectly.

• The Ethernet 2 network interface (Interface 0) connects the

Application Gateway to the client-side network.

Other connectors: These are not used for any function. Do not plug any device into these connectors.

Application Gateway Hardware Installation Guide

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Chapter 1 Application Gateway Overview Specifications, Safety, and Other Information

Rear LEDs

Figure 3 shows the LEDs on the back of the Application Gateway.

Figure 3 LEDs on the back of the Application Gateway

Ethernet transmit/receive activity LED: This LED is on each Ethernet connector. When this LED is lit, it indicates that there is activity between the server and the network.

Ethernet speed LED: This LED is on each Ethernet connector. When this LED is lit, it indicates that the Ethernet network speed is 1 Gbps. When this LED is off, it indicates that the Ethernet network speed is 10 Mbps or 100 Mbps.

Specifications, Safety, and Other Information

For documentation specific to the IBM xSeries server, such as physical specifications, safety information, rack mounting instructions, and operating and environmental specifications, refer to the printed information provided by IBM as well as the IBM xSeries Documentation CD (provided with the server).

Application Gateway Hardware Installation Guide

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Chapter

Hardware Installation and Initial Configuration

The following topics describe how to connect the Nortel Application Gateway 2000 to the network and perform initial configuration:

• Readiness Checklist, page 7

• Materials Required, page 8

• Rack Mounting, page 9

• Connecting and Powering up the Application Gateway, page 9

• Licensing, page 15

Readiness Checklist

Before starting the installation, complete the checklist in Table 1.

Table 1 Readiness checklist (Sheet 1 of 2)

Have you: ✓

Read all safety instructions in the IBM xSeries 306m server documentation?

Received all equipment?

Made sure the area meets all environmental requirements?

Checked for all power requirements?

Checked for correct grounding facilities?

Application Gateway Hardware Installation Guide

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Chapter 2 Hardware Installation and Initial Configuration Materials Required

Table 1 Readiness checklist (Sheet 2 of 2)

Have you: ✓

Obtained the following:

• screwdrivers

• an ECOS 1023 POW-R-MATE or similar type of

multimeter

• appropriate cable terminating tools

• a computer to be connected directly to the Application

Gateway by a DTE—DTE null modem cable, with a teletype terminal (ANSI-W emulation, serial port, 19 200 bps) for the Application Gateway. Alternatively, a crossover cable and PC.

Determined the network location for the Application Gateway? For information, refer to the Application Gateway

Network Integration Guide.

Completed the Application Gateway Pre-Installation Checklist?

Materials Required

To install the Application Gateway, obtain the following items:

1. The Application Gateway and its installation CD-ROM.

Note Save the packaging container and packing materials in case you

must reship the product.

2. The power cable for the Application Gateway. Check that the power

cord is the exact type required in the host region. Do not modify or use the supplied AC power cord if it is not the correct type.

3. The serial cable for the Application Gateway. Alternatively, a

crossover cable.

4. The CAT5 cables for networking.

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Chapter 2 Hardware Installation and Initial Configuration

Rack Mounting

You will need one network cable to connect the Application Gateway to a LAN or two cables if the Application Gateway will straddle two networks.

Rack Mounting

Refer to the IBM Rack Installation Instructions provided with the server.

Connecting and Powering up the Application Gateway

WAR NING

Do not modify or use a supplied AC power cord if it is not the exact type required in the region where the Application Gateway is installed and used.

Be sure to replace the cord with the correct type.

In geographic regions that are susceptible to electrical storms, Nortel recommends that you plug the Application Gateway into an AC surge suppressor.

The default IP address of the Application Gateway is 10.20.30.40, with a netmask of 255.255.0.0. You will likely need to change that default address to match your network scheme. You can either use the serial console interface or the Web-based Administration Tool to change the IP address.

Note Use the procedure in this section if you will use a serial console to change

the Application Gateway network settings. To use the Web-based interface, see “Alternate Procedure if Using a Crossover Cable,” page 13.

To connect and power up the Application Gateway:

1 Connect the Application Gateway to the network.

Application Gateway Hardware Installation Guide

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Chapter 2 Hardware Installation and Initial Configuration

Serial Cable

Maintenance Terminal

Application Gateway

Connecting and Powering up the Application Gateway

• If the Application Gateway can access the connected device (router,

application server, etc.) from the same subnet as it receives client requests, use one network cable. Connect Application Gateway interface port 0 (ethernet 2) to your network. This is the typical configuration.

• If the Application Gateway will straddle two networks, use two

network cables:

–

Connect Application Gateway Interface 0 (ethernet 2) to the client-side network.

–

Connect Application Gateway Interface 1 (ethernet 1) to the server-side network, directly or indirectly.

The two network interfaces are shown in Figure 4.

Figure 4 Ethernet Port Connectors

Application Gateway Hardware Installation Guide

Connect a maintenance terminal to the Application Gateway.

a. Connect a DTE–DTE null modem serial cable (supplied with the

Application Gateway) from the Serial Port on the back of the Application Gateway to a maintenance terminal. The connection looks like that shown in Figure 5.

Figure 5 Application Gateway connection to Terminal

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Chapter 2 Hardware Installation and Initial Configuration

Connecting and Powering up the Application Gateway

Set the COM port on the maintenance terminal as follows:

• Terminal type: VT100

• Speed: 19200

• Data bits: 8

• Parity: none

• Stop bits: 1

• Flow control: hardware

Note The Application Gateway is shipped with the Admin/Serial port

set to 19200 Bit/s.

3 Connect the Application Gateway power cord.

a. Check that the power cord is the type required in the region where the

Application Gateway is used.

Do not modify or use the supplied AC power cord if it is not the correct type. Refer to Installation and Configuration guide for your call server for a detailed power cord description.

b. Attach the female end of the power cord to the AC power receptacle

on the left side of the Application Gateway back panel. See Figure 2 on

page 5. Plug the male end of the AC power cord into the AC power

source (wall outlet).

4 Press the power switch on the front of the Application Gateway to start it.

5 Quickly insert the Application Gateway CD-ROM into the CD-ROM drive

after you power it up.

After several minutes, the Application Gateway Serial Console appears on the maintenance terminal. If you see garbage characters, verify that the baud rate of the terminal emulator is set to 19200.

The message “Installation Successful” appears after the installation completes.

6 Eject the CD-ROM and reboot the Application Gateway.

You are now ready to configure the Application Gateway with your network.

Application Gateway Hardware Installation Guide

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Chapter 2 Hardware Installation and Initial Configuration Connecting and Powering up the Application Gateway

To configure the Application Gateway using a serial console:

1 In the Application Gateway serial console, enter the default login root and

the default password rootadmin.

2 Type 0 and press Enter to choose Express Setup.

3 Enter the IP address and netmask for Interface 0 when prompted.

Note The Application Gateway does not work with Dynamic Host

Configuration Protocol (DHCP). You must use static IP addresses for the Application Gateway.

4 Enter the IP address of the gateway device when prompted.

A list of the settings displays.

5 Verify that the settings are correct.

If they are correct, type y when asked to commit your changes. The Application Gateway restarts and displays the login prompt.

If they are not correct, type n when asked to commit your changes, then type 0 (Express Setup) to change settings.

6 To test the connection, verify that the Application Gateway can ping

connected network devices: Type 1 (Ping), press Enter, and enter the IP address that you want to ping.

If the ping is successful, you have completed the initial configuration. If the ping is not successful, check your connections, return to the serial console Main Menu, and type 0 (Express Setup) to change settings as needed.

7 Install licenses as described in “Installing Licenses,” page 16.

Refer to the Application Gateway Administration Guide for additional operating information. You can download all documentation from the Application Gateway Administration Tool.

Application Gateway Hardware Installation Guide

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Chapter 2 Hardware Installation and Initial Configuration

Connecting and Powering up the Application Gateway

Alternate Procedure if Using a Crossover Cable

If you prefer to use the Web-based Administration Tool rather than a serial console to change the network settings of the Application Gateway, follow the procedure described in this topic. You can use this procedure to perform the initial installation or to change the network settings after installation is completed.

1 Connect the power cord to the AC power receptacle.

a. Check that the power cord is the type required in the region where the

Application Gateway is used.

Do not modify or use the supplied AC power cord if it is not the correct type. Refer to Installation and Configuration guide for your call server for a detailed power cord description.

b. Attach the female end of the power cord to the AC power receptacle

on the left side of the Application Gateway back panel. See Figure 2 on

page 5. Plug the male end of the AC power cord into the AC power

source (wall outlet).

2 If the Application Gateway is not already installed, insert the Application

Gateway CD-ROM into the CD-ROM drive.

3 Press the power switch on the front of the Application Gateway to start it.

Power on the personal computer that you will connect to it.

4 Connect the Ethernet crossover cable to an Ethernet port on your personal

computer and to the interface port 0 (ethernet 2) of the Application Gateway.

5 Change the IP address of your pers onal compu t e r so that you can establish

a point-to-point subnet between it and the Application Gateway:

a. On your personal computer, right-click Network Places and choose

Properties.

b. In the Network Connections window, right-click Local Area

Connection and choose Properties.

c. On the General tab, select Internet Protocol (TCP/IP) and click

Properties.

d. On the General tab of the Internet Protocol dialog box, select Use the

following IP address.

e. Enter the IP address 10.20.30.4x, where x is a digit from one to nine.

Application Gateway Hardware Installation Guide

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Chapter 2 Hardware Installation and Initial Configuration Connecting and Powering up the Application Gateway

f. Enter the Subnet Mask 255.255.0.0.

g. Enter the Default Gateway and click OK twice.

6 Change the Application Gateway network settings:

a. From a web browser on the connected PC, enter

https://10.20.30.40:9001 to access the Application Gateway Administration Tool.

b. If a Security Alert dialog box appears, click Yes.

c. Click the Network tab, log in as root, and enter the root password

(defaults to rootadmin).

d. On the Network > Interfaces page, enter the IP address and netmask

for Interface 0 and the IP address of the gateway device.

e. Click Submit to save your changes. Close the Administration Tool.

7 Disconnect the Ethernet crossover cable from the Application Gateway.

8 Connect the 10/100 RJ45 NIC connectors located on the Application

Gateway back panel as follows.

• If the Application Gateway can access the connected device (router,

• If the Application Gateway will straddle two networks, use two

network cables:

–

Connect Application Gateway Interface 0 (Ethernet 2) to the client-side network.

–

Connect Application Gateway Interface 1 (Ethernet 1) to the server-side network, directly or indirectly.

The two network interfaces are shown in Figure 4.

Application Gateway Hardware Installation Guide

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Licensing

Chapter 2 Hardware Installation and Initial Configuration

Licensing

Figure 6 Ethernet Port Connectors

Remove the CD-ROM and restart the Application Gateway.

10 Install licenses as described in “Installing Licenses,” page 16.

Refer to the Application Gateway Administration Guide for additional operating information. You can download all documentation from the Application Gateway Administration Tool.

To license your Application Gateway, you will first need to obtain a keycode license, then upload the license onto Application Gateway server using the Administration Tool.

• Obtaining a Keycode License, page 15

• Installing Licenses, page 16

Obtaining a Keycode License

Keycode Licensing for your product is provided by the Nortel KRS (Keycode Retrieval System). In order for you to use the KRS you must first be a registered user of the KRS. To register for an account please use the following link http://www.nortel.com/servsup/krs/ Online registration process.

Note Please allow up to 5 business days for your request to be processed.

Once you have received confirmation that your KRS account is enabled, you can log into the KRS production system by once again using the URL http://www.nortel.com/servsup/krs/. and in Step 2, select the product you wish to access. In this case choose Application Gateway.

and complete the

In Step 1, select the login region

Application Gateway Hardware Installation Guide

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Chapter 2 Hardware Installation and Initial Configuration Licensing

Once you have logged into the KRS you will need the following information in order to produce your keycode license:

• The MAC address of the server you want to license (i.e.

00:00:00:00:00:00 )

• The Purchase Order number or Nortel Order number (this is so you

can locate your order which will list the software licensing items ordered).

After logging into the KRS you will perform the following steps to generate your keycode license.

Note On KRS there is a User Guide which provides detailed information for

each of these steps.

1 You must first register the server you intend to license in the KRS

database. This is where you will need the MAC address of your server.

2 Once the server is registered you can elect to Generate Keycode License

with Purchase Order. You simply select this function from the sidebar.

3 Enter the MAC address for which you want to produce a keycode license

at the prompt.

4 Enter your Purchase Order number or Nortel Order number at the

prompt.

5 The Purchase Order will be displayed. Select which line items you wish to

use in producing the Keycode license (typically, this will be all line items).

6 Review the summary of the features selected and if correct to click

Generate Keycode License.

7 The KRS produces the Keycode License, saves it in its database and

provides you with the option of downloading the keycode license to your computer.

Installing Licenses

To upload license files to the Application Gateway:

1 In the Administration Tool, go to the Administration > Licenses page.

2 Across from Upload License File, click Browse and locate the .lic file that

you want to upload.

Application Gateway Hardware Installation Guide

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Click Open and then click Upload.

You will be prompted to reboot. You do not have to reboot until you have uploaded all license files.

When you save the Application Gateway configuration (Administration > Maintenance), license information is included in the backup file.

To view the number of available licenses:

• In the Administration Tool, go to the Administration > Licenses page.

Note To complete the Application Gateway configuration, refer to the

Application Gateway Administration Guide.

Third-Party Software

We recommend that you not install any third-party software on the Application Gateway. Problems caused by the installation of third-party software are not supported.

Chapter 2 Hardware Installation and Initial Configuration

Licensing

Application Gateway Hardware Installation Guide

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Chapter 2 Hardware Installation and Initial Configuration Licensing

Application Gateway Hardware Installation Guide

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Family Product Manual Contacts Copyright FCC notice Trademarks Document number Product release Document release Date Publish

Nortel Application Gateway 2000

Hardware Installation Guide

Installation

LEGAL NOTICE

Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Publication number: NN42360-303 Document release: Standard 02.01 Date: January 2008 Sourced in Canada

To provide feedback or report a problem in this document, go to

www.nortel.com/documentfeedback.

Nortel 2000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Audience

Organization

Conventions

Related Documentation

Online Documentation

Application Gateway Overview

Power

Connectors

Front Controls, LEDs, and CD Drive

Back Connectors

Rear LEDs

Specifications, Safety, and Other Information

Hardware Installation and Initial Configuration

Readiness Checklist

Materials Required

Rack Mounting

Connecting and Powering up the Application Gateway

Alternate Procedure if Using a Crossover Cable

Licensing

Obtaining a Keycode License

Installing Licenses

Third-Party Software