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1220
User Manual
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Nortel 1220 User Manual

Title page

Nortel Communication Server 1000
Nortel IP Phone 1220
User Guide

Revision history

Revision history
May 2009
April 2008
April 2008
April 2008
March 2008
February 2008
January 2008
December 2007
3
Revision history
December 2007
December 2007
December 2007
Standard 01.01. This document is issued to support Nortel Communication Server 1000 Release 5.5.
4

Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Regulatory and safety information . . . . . . . . . . . . . . . . . . . 12
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 19
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using your IP Phone 1220 . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
IP Phone 1220 controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
IP Phone 1220 display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 30
Contents
Installing your IP Phone 1220 . . . . . . . . . . . . . . . . . . . . . . . 31
Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 33
Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 33
Connecting the power (optional) . . . . . . . . . . . . . . . . . . . . . . . 34
Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 35
Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 35
Wall-mounting the IP Phone (optional) . . . . . . . . . . . . . . . . . . 36
Customizing your IP Phone 1220—basic features . . . . . . 37
Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 41
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
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Contents
Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 44
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 44
Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 45
Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . . . . 46
Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . . . . 48
Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 55
Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 56
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Configuring the name display format . . . . . . . . . . . . . . . . . . . 58
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Customizing your IP Phone 1220—advanced features . . . 62
Managing your Station Control Password . . . . . . . . . . . . . . . 63
Configuring an Electronic Lock on your IP Phone . . . . . . . . . 65
Customizing the Personal Directory . . . . . . . . . . . . . . . . . . . . 67
Configuring the Local Tools menu . . . . . . . . . . . . . . . . . . . . . 72
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Operating your IP Phone 1220 . . . . . . . . . . . . . . . . . . . . . . 82
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Managing calls while not on a call . . . . . . . . . . . . . . . . . . . . 102
Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . 105
Managing calls while away from your desk . . . . . . . . . . . . . 113
Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 124
6
Contents
Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Call Override Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Using Centrex Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Miscellaneous call features . . . . . . . . . . . . . . . . . . . . . . . . . 141
Troubleshooting Your IP Phone 1220 . . . . . . . . . . . . . . . . 148
Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
IP Phone 1200 Expansion Module . . . . . . . . . . . . . . . . . . 153
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Keys and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
7
Contents
8

Welcome

Welcome
Your Nortel IP Phone 1220 brings voice and data to your desktop. IP Phone 1220 can directly connect to a Local Area Network (LAN) through an Ethernet connection.
This guide contains the following topics:
• “Using your IP Phone 1220” on page 23
• “Installing your IP Phone 1220” on page 31
• “Customizing your IP Phone 1220—basic features” on page 37
• “Customizing your IP Phone 1220—advanced features” on page 62
• “Operating your IP Phone 1220” on page 82
• “Troubleshooting Your IP Phone 1220” on page 148
• “IP Phone 1200 Expansion Module” on page 153 In this guide, self-labeled line or programmable feature key labels appear
beside the keys, and context-sensitive soft key labels appear directly above the keys.
Figure 1 on page 9 shows the IP Phone 1220 key labels.
Figure 1: Programmable feature keys and context-sensitive soft keys
9
Welcome

Feature overview

Your IP Phone 1220 supports the following features:
• four context-sensitive soft keys (self-labeled) Note: Context-sensitive soft keys are Nortel Communication Server
dependent. Some IP Phones are not configured to support context­sensitive soft key functionality. Contact your system administrator for further details.
• six specialized fixed keys
•Quit
•Directory
• Message (Inbox)
• Redial
• Services
• Conference
• six fixed call-processing keys
•Mute
• Handsfree
• Goodbye
• Applications
• Headset
•Hold
• wall-mountable
• LCD display screen
• high-quality speaker phone
• volume control keys to adjust the ringer, speaker, handset, and headset volume
• hearing aid compatibility
• Second Page Functionality to access a second page of features using the left and right keys
• eight programmable feature keys:
• four keys for user-defined feature key labels
• four lines or features you can access through Second Page Functionality
• headset jack
10
Welcome
• handset jack
• 10/100 Ethernet ports
• one Ethernet port for LAN connection
• one Ethernet port for optional PC connection
• Power over Ethernet (PoE) or power through a suppo rted AC adapter
• support to Network Diagnostic Utility
• Accessory Expansion Module (AEM) port to connect the Expansion Module
Figure 2 on page 11 shows the IP Phone 1220.
Figure 2: IP Phone 1220
11

Regulatory and safety information

Regulatory and safety information
This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio freque ncy en er gy and, if not installed and used according to the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference cannot occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which you can determine by turning the equipment off and on, you are encouraged to try to correct the interference by performing one or more of the following measures:
• Reorient or relocate the receiving antenna .
• Increase the distance between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dif ferent from tha t to which the receiver is connected.
• Consult the dealer or an experienced technician for help.
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Warnings
• This is a Class B product. In a domestic environment this product can cause radio interference; in which case, you must take adequate measures.
• Operation is subject to the following two conditions: (1) this device cannot cause interference, and (2) this device must accept interference, including interference that can cause undesired operation of the device.
12
Regulatory and safety information
Jurisdiction Standard Description
United States UL 60950-1 ITE equipment - Safety - Part 1:
General requirements
Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:
General requirements
European Community
Australia/New Zealand
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements
EN 60950-1 +A11
AS/NZS
60950.1:2003
ITE equipment - Safety - Part 1: General requirements
Safety of Information Technology Equipment
Table 1 on page 13 shows the EMC compliance for various jurisdictions
Table 1: EMC compliance for various jurisdictions (Part 1 of 2)
Jurisdiction Standard Description
United States FCC CFR 47
Part 15
Class B Emissions: FCC Rules for Radio Frequency Devices
Canada ICES-003 Class B Emissions:
Interference-Causing Equipment Standard: Digital Apparatus
13
Regulatory and safety information
Table 1: EMC compliance for various jurisdictions (Part 2 of 2)
Jurisdiction Standard Description
Australia/New Zealand
European Community
CISPR 22 Class B Emissions: Information
technology equipment - Radio disturbance
EN 55022 Class B Emissions: Information
technology equipment - Radio disturbance
EN 55024 Information technology
equipment - Immunity characteristics Limits and methods of measurement
EN 61000-3-2 Limits for harmonic current
emissions (equipment input current <= 16 A per phase)
EN 61000-3-3 Limitation of voltage fluctuations
and flicker in low-voltage supply systems for equipment with rated current <= 16 A
Japan VCCI Regulations for voluntary control
measures.
14
Regulatory and safety information
Table 2 on page 15 shows the Safety compliance for various jurisdictions.
Table 2: Safety compliance for various jurisdictions
Jurisdiction Standard Description
United States UL 60950-1 Safety of Information Technology
Equipment
Canada CSA 60950-1-03 Safety of Information Technology
Equipment
European Community
Australia/New Zealand
EN 60950-1 ITE equipment - Safety - Part 1:
General requirements
AS/NZS
60950.1:2003
Safety of Information Technology Equipment
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements.
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. Australia: AS/ACIF S004: Voice Frequency Performance Requirements
for Customer Equipment EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. You can obtain a copy of the Declaration from www.nortel.com/corporate/community/
environment/life_cycle/declarations.html or Nortel Networks GmbH
15
Regulatory and safety information
address: Ingolstaedter Strasse 14-18, 80807 Munich German y The following table lists EMC compliance for various jurisdictions
Table 3: EMC compliance
Jurisdiction Standard Description
United States FCC CFR 47
Part 15
Class A Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2)
Canada ICES-003 Class A Emissions: Interference-
Causing Equipment Standard: Digital Apparatus
Australia/New Zealand
AS/NZS 3548 CISPR 22
Class A Emissions: Information technology equipment - Radio disturbance
European Community
EN 55022 Class A Emissions: Information
technology equipment - Radio disturbance
EN 55024 Information technology equipment -
Immunity characteristics Limits and methods of measurement
EN 61000-3-2 Limits for harmonic current emissions
(equipment input current <= 16 A per phase)
EN 61000-3-3 Limitation of voltage fluctuations and
flicker in low-voltage supply systems for equipment with rated current <= 16 A
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manu al, m ay cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
16
Regulatory and safety information
The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment
• Reorient or relocate the receiving antenna .
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not
expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada
Warnings:
• This is a Class A product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.
• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device mus t acce p t any interference, including interference that may cause undesired operation of the device.
• Privacy of communications may not be ensured when using this telephone.
• Use the following procedure to prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.
Table 4: Safety standards
Jurisdiction Standard Description
United States UL 60950-1 ITE equipment - Safety - Part 1:
General requirements
Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:
General requirements
17
Regulatory and safety information
Table 4: Safety standards
Jurisdiction Standard Description
European Community
Australia/New Zealand
EN 60950-1 +A11 ITE equipment - Safety - Part 1:
General requirements
AS/NZS
60950.1:2003
Safety of Information Technology Equipment
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements.
EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany
18
Regulatory and safety information

DenAn regulatory notice for Japan

Connecting Power
Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Phone.
Connecting to the Local Area Network
Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your IP Phone 1220 into a 10/100 BaseT Ethernet jack.
Operation
The earpiece and mouthpiece of the handset can attract and retain small objects.
19
Regulatory and safety information
Location
Nortel recommends that you install your IP Phone 1220 away from direct sunlight.
20

How to get help

How to get help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, you can:
• download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues
• sign up for automatic notification of new software and documentation for Nortel equipment
• open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you do not find the required information on the Nortel Technical Support Web site, and you have a Nortel support contract, you can obtain help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, to obtain the phone number for your region go to
www.nortel.com/callus
Getting Help from a specialist by using an Express Routing Code
Use the following procedure to access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC).Your call is routed to a specialist in your Nortel product or service. Use the following procedure to locate the ERC for your product or service, go to
www.nortel.com/erc
21
How to get help
Getting Help through a Nortel distributor or reseller
If you purchase the service contract for your Nor te l pro d uct from a distributor or an authorized reseller, contact the technical support staff of the distributor or reseller.
22

Using your IP Phone 1220

Using your IP Phone 1220
After you familiarize yourself with the IP Phone 1220 features, you can start to use the phone. This section describes how to use the IP Phone 1220.

Getting started

The following section introduces the important details of the IP Phone 1220. Carefully read every section befo re you operate the new IP Phone 1220.
• “Before you begin” on page 23
• “IP Phone 1220 controls” on page 24
• “IP Phone 1220 display” on page29
• “Installing your IP Phone 1220” on page 31

Before you begin

Take the appropriate precautionary measures before you connect the IP Phone 1220.
CAUTION
Consult your system administrator to ensure that you plug your IP Phone into a 10/100BaseT Ethernet jack. To avoid severe damage to your IP Phone, do not plug your IP Phone 1220 into a regular phone jack.
CAUTION
Use your IP Phone 1220 in an indoor environment only.
23
Using your IP Phone 1220
M

IP Phone 1220 controls

This section describes the controls on the IP Phone 1220. Depending on your geographic region, the IP Phone 1220 includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).
Fwd
Context-sensitive soft keys are below the
LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters.
Fwd
ore..
A triangle before a soft key label, indicates the feature is active.
Press the More key to access the next layer of context-sensitive soft keys (self-labeled).
The four keys on either side of the LCD are
self-labeled line or programmable feature keys, with labels on the LCD. These keys
also function as line (DN) keys.
A steadily lit icon beside a line (DN) key indicates the line is active. A flashing icon indicates the line is on hold. When a call arrives on a DN key which is not on the currently displayed page of keys, the IP Phone automatically displays the page with the active key.
24
Using your IP Phone 1220
A steadily lit icon beside a feature key indicates the feature is active. A flashing icon indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed page of keys, the IP Phone automatically displays the page with the active key.
(Volume +)
(Volume -)
(Mute)
(Handsfree)
Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features. Press the upper button to increase the volume, and press the lower button to decrease the volume.
Press the Mute key to listen to the calling party without transmitting voice from your phone. Press the Mute key again to return to a two-way conversation. Mute key functionality applies to handsfree, handset, and headset modes.
The Mute indicator LED, embedded in the
Mute key, flashes to indicate the sound is
muted.
Press the Handsfree key to activate handsfree mode.
Note: The Handsfree LED indicator, located
on the Handsfree key, lights to indicate that the handsfree is in use.
25
Using your IP Phone 1220
Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements.
Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your IP Phone, you can also use the Left and Right keys to select editable fields. Press the Right key to select the field below the current selection, or the
Left key to select the field above the current
selection.
Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.
In most menus, you can use the Enter key instead of the Select or OK soft key.
26
(Hold)
(Applications)
Press the Hold key to place an active call on hold. Press the Hold key again or the press flashing line (DN) key to return to the caller on hold.
Press the Applications key to access external server applications.
(Headset)
(Goodbye)
Using your IP Phone 1220
Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.
Note: The Headset LED indicator, located
on the Headset key, lights to indicate that the headset is in use.
Press the Goodbye key to terminate an active call.
When a message is waiting, the red Visual
Alerter/Message Waiting indicator LED at
the top center of the phone flashes. The indicator also flashes to indicate an incoming call. Each alert has a unique flash cadence.
Press the Conference Key (programmabl e memory button) to initiate conference.
(Quit)
Press the Quit key to exit an active menu or dialog box. The status of the active call remains unaffected if you press the Quit key.
Press the Redial key to access the redial list.
Press the Message key to access your voice mailbox when the message waiting indicator flashes.
27
Using your IP Phone 1220
(Services)
Press the Directory key to access directory services.
Press the Services key (programmable memory button) and use the navigation keys to access the following items:
• Telephone Options — Volume adjustment
— Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics
28
— Call Log Options — Ring type — Call Timer — On-hook default path — Change Feature Key Label — Name Display Format — Live Dialpad — Caller ID display order — Normal mode indication
• Password Admin — Station Control Password
(Services)
Using your IP Phone 1220
Note: The Password Admin menu is not
available on all IP Phone 1220 phones. Consult your system administrator.
• Display Network Diagnostics Utilities Only your system administrator
or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.
• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)
Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items:
• 1. Preferences
• 2. Local Diagnostics
• 3. Network Configuration
•4. Lock Menu
If you attempt to access the Local Tools menu and a dialog box appears that prompts you for a password, contact your system administrator.

IP Phone 1220 display

Your IP Phone 1220 display is divided into two display areas:
• Four user-defined feature key labels appear on the upper section.
• Single-line information for items such as Date and Time, Calling Party Information, Feature Status Information, Options Information, and Directory Information appear in the middle section.
• The lower display area provides labels for the four context-sensitive soft keys.
29
Using your IP Phone 1220
Figure 3 on page 30 shows the IP Phone 1220 LCD screen.
Figure 3: IP Phone 1220 display

Call features and Flexible Feature Codes

Some features are not available on all telephones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features and codes on your telephone.
Use Table 11 on page 151 to record the FFCs that your system administrator assigns to your phone.
30
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