Nortel i20, 11, 12 Features Manual

UCx Feature Guide for Nortel IP phones with Feature Key mode enabled

Date: 22 November 2016

System: UCx

Release: 5.0

Phone models: Nortel IP Phones i20xx Series, 11xx Series and 12xx Series

TABLE OF CONTENTS

1. INTRODUCTION.................................................................................................................................. 5

1.1 Controls and Buttons ................................................................................................................ 6

2. USAGE ............................................................................................................................................... 7

2.1 Making a Call ............................................................................................................................ 7

Using Off-hook dialing ....................................................................................................................... 7

Using On-hook dialing ....................................................................................................................... 7

Using Handsfree dialing ..................................................................................................................... 7

Using System Directory ..................................................................................................................... 7

Using Call History (Call Log) ............................................................................................................... 7

Using Calls key ................................................................................................................................... 8

Using Last Number Redial.................................................................................................................. 8

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Using Hotline ..................................................................................................................................... 8

Using Intercom (Voice Call) ............................................................................................................... 8

Using Paging ...................................................................................................................................... 8

Using Page General ........................................................................................................................... 8

Using Page Zones............................................................................................................................... 9

Using Ring Again (Call Back) .............................................................................................................. 9

Using User Speed Dial........................................................................................................................ 9

Using System Speed Dial ................................................................................................................. 10

2.2 While on a Call ....................................................................................................................... 10

On Hold ........................................................................................................................................... 10

Transfer (Attended) ......................................................................................................................... 10

Transfer (Blind) ................................................................................................................................ 10

Transfer to Voicemail Box ............................................................................................................... 10

Call Park ........................................................................................................................................... 11

Call Park Retrieval ............................................................................................................................ 11

Display Name/Number for active call .............................................................................................. 11

Display Name/Number for incoming call while on an active call ..................................................... 11

Disconnect ....................................................................................................................................... 11

2.3 Incoming Calls ........................................................................................................................ 12

Internal Auto Answer ...................................................................................................................... 12

Call Pickup ....................................................................................................................................... 12

Group Pickup ................................................................................................................................... 12

Call Waiting ..................................................................................................................................... 12

Call Forward All/Unconditional 1 ..................................................................................................... 12

Remote Call Forward All/Unconditional 1 ........................................................................................ 13

Call Forward Busy 1 .......................................................................................................................... 13

Remote Call Forward Busy 1 ............................................................................................................. 13

Call Forward Unavailable 1 ............................................................................................................... 13

Remote Call Forward Unavailable 1 ................................................................................................. 13

Call Forward to Voicemail 1 ............................................................................................................. 13

Do Not Disturb................................................................................................................................. 14

2.4 Calls with Multiple Parties ...................................................................................................... 14

Call Join ........................................................................................................................................... 14

Conference ...................................................................................................................................... 14

2.5 Additional System Features .................................................................................................... 15

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Blacklist ........................................................................................................................................... 15

Blacklist Cancel ................................................................................................................................ 15

Blacklist Last Caller .......................................................................................................................... 15

Call Recording toggle ....................................................................................................................... 15

Call Timer ........................................................................................................................................ 15

Call Trace ......................................................................................................................................... 15

Caller ID Blocking ............................................................................................................................. 16

Follow Me toggle ............................................................................................................................. 16

Intercom Allow ................................................................................................................................ 16

Intercom Disallow............................................................................................................................ 16

Speak your Extension ...................................................................................................................... 16

Speak Time ...................................................................................................................................... 16

Static Time and Date ....................................................................................................................... 16

Stamp Log ........................................................................................................................................ 16

Wake Up Call ................................................................................................................................... 16

2.6 Phone Configuration Features ................................................................................................. 17

External Autodial ............................................................................................................................. 17

Internal Autodial ............................................................................................................................. 17

Configure Feature ............................................................................................................................ 17

Language ......................................................................................................................................... 18

Ring Type ......................................................................................................................................... 18

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Ring Volume .................................................................................................................................... 18

Contrast ........................................................................................................................................... 18

Time Zone Offset ............................................................................................................................. 19

Button Inquiry ................................................................................................................................. 19

Test Set ............................................................................................................................................ 19

2.7 Hotdesking ............................................................................................................................. 19

Hotdesk from a phone with the Services Key .................................................................................. 19

Hotdesk from an unregistered phone ............................................................................................. 20

Hotdesk from a phone with a programmed key .............................................................................. 21

2.8 Call Center Agent Features ...................................................................................................... 21

3. SERVICES KEY ................................................................................................................................... 23

Features available from Services Key listed in order of appearance ............................................... 23

4. VOICEMAIL ...................................................................................................................................... 25

4.1 Accessing Voicemail ................................................................................................................ 25

4.2 Direct Dial to Voicemail .......................................................................................................... 25

5. USER EXTENSION PORTAL ................................................................................................................ 26

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1. INTRODUCTION

This Feature Guide describes the usage of your Nortel IP Phone when Feature Key mode is enabled. With Feature Key mode enabled, the operation of your Nortel IP phone when connected to the UCx Server operates like a Nortel BCM phone by displaying a Feature key that is used to invoke features using feature codes.

Depending on the model of phone you have, different keys may be offered for different features. Nevertheless, there are some basic set of controls and buttons that will be available across all models.

The figure below shows the button layout of the 1140E IP phone as a reference. Refer to the respective Nortel IP phone user guide for the button layout of your phone.

Name

Control/Button

Description

Dial pad

Standard telephone dial pad

Volume Up/Down

Ringer volume/sound volume

Mute

Mute/unmute toggle

Handsfree

Enable handsfree mode

Up/Down/Left/Right Navigation keys

Menu navigation

Inbox

Voicemail

Outbox

Call history (Call log)

Directory

Company directory

Release (Goodbye)

Release a call; Exit; End of a feature

Headset

Enable headset mode (if a headset is present)

Hold

Put call on-hold

Services

Provides a list of features that can be invoked

Feature

Invokes features via feature codes

1.1 Controls and Buttons

Standard telephone controls and buttons are listed in the table below.

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Feature

Steps

Using Off-hook dialing

1. Lift handset.

2. Dial the number.

Using On-hook dialing

1. Press the Line key.

2. Dial the number.

Using Handsfree dialing

1. Press the Handsfree key or Headset key if headset is connected.

2. Dial the number.

Using System Directory

1. Press the Directory key

OR Press the Feature softkey followed by feature code 960.

2. Use the dial pad to enter the first 3 letters of either the first or last name of

the person you want to call.

Using Call History (Call Log)

1. Press the Outbox key

OR Press the Feature softkey followed by feature code 812.

2. Press the Recvd, Placed or Missed soft key to view the list of received,

dialed or missed calls.

3. Use the Up/Down Navigation keys to view call log entries.

4. On Nortel phones with a single display line, use the More soft key to view

additional information about call log entries.

5. Press the Call soft key to call the phone number from the selected call log

entry.

Note: The Call Log feature is NOT supported on phones that have single line display screens and do not have soft keys.

2. USAGE

2.1 Making a Call

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Using Calls key

1. Press the Calls soft key to view details of missed calls.

2. Press the Call soft key to call the phone number from the selected call log

entry.

Using Last Number Redial

1. Press the Line key followed by the the Redial soft key

OR Press the Feature soft key followed by feature code 5.

Using Hotline

1. Lift handset or press the Line/Handsfree/Headset key and the configured

number is dialed automatically.

Using Intercom (Voice Call)

1. Press the Feature soft key followed by feature code 66.

2. Enter the EXTENSION number.

3. Speak into the handset and your voice will be heard on the dialed

EXTENSION’s speaker

Using Paging

1. Dial the PAGE GROUP extension number.

2. Speak into the handset and your voice will be heard on the speakers of the

extensions that belong to the page group.

Using Page General

1. Press the Feature soft key followed by feature code 60.

2. Speak into the handset and your voice will be heard on the speakers of the

extensions that belong to the Default page group.

The Hotline feature and number is configured by the UCx Administrator on a per extension basis.

Page Groups are configured by the UCx Administrator under Paging and Intercom.

The Calls soft key will appear when there are missed calls since the last use of the phone.

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Using Page Zones

1. Press the Feature soft key followed by feature code 61X, where X is the

zone number from 1 to 6.

2. Speak into the handset and your voice will be heard on the speakers of the

extensions that belong to Page Zone X.

Using Ring Again (Call Back)

1. Dial an extension and if you receive a Busy tone or if there is No Answer.

2. Press the RngAgn soft key.

3. If Ring Again is activated when the dialed extension is Busy, you will be

notified when the extension becomes idle.

4. If Ring Again is activated when the dialed extension has No Answer, you will

be notified when there is activity on the phone and the phone becomes idle.

5. When the extension you want to reach is available, you will be notified and

prompted to call back the extension.

6. If you respond Yes, the feature will dial the extension immediately.

7. If you respond No, Ring Again for that extension will be cancelled.

Using User Speed Dial

1. Dial *75 to enter the user speed dial menu.

2. Enter the speed dial location and press the # sign.

3. Follow the audio prompts.

The same steps are used to add or change a speed dial entry. For an existing entry, the following audio prompts are presented:

1 - To Listen to the number 2 - To Change the entry location 3 - To Change the number * - To Cancel and delete the entry

The first page group with Group Description ending with the digit “X”

will be treated as Page Zone X.

Using System Speed Dial

1. Press the Feature soft key followed by the feature code 0.

2. Enter the Speed Dial Code.

Feature

Steps

On Hold

1. To place an active call on hold, just press the Hold key.

2. To retrieve the call previously put on-hold, press the Line key with the held

call.

3. If a call is placed on hold for an extended period of time, a notification tone

will be played.

Transfer (Attended)

1. Press the Transfer soft key and the original caller is placed on hold.

2. Enter the other number you want to call and press the Call soft key or the #

sign.

3. When the other party answers, you can consult with the other party first.

4. To connect the other party with the original caller press the Transfer soft

key.

5. To abort the transfer, press the Cancel soft key or the Release key to return

to the original caller.

Transfer (Blind)

1. Dial ## and the system prompt will say "Transfer" and present dial tone.

2. Enter the other number you want to transfer the call to.

3. The call is immediately transferred.

Transfer to Voicemail Box

1. Press the Feature soft key followed by the feature code 986.

2. Enter the mailbox number you want to transfer to.

Speed Dial Codes are configured by the UCx Administrator under Phonebook.

The time interval for the notification tone is configurable and can also be disabled by your UCx Administrator under Nortel Settings.

2.2 While on a Call

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Feature

Steps

Call Park

1. Press the Feature soft key followed by the feature code 74.

2. The system will say and display the PARKING LOT number.

4. To retrieve the parked call, dial the PARKING LOT number from any phone.

Call Park Retrieval

1. An alternative method to retrieve a parked call is to dial *86.

2. The oldest parked call is retrieved regardless of who parked the call.

Display Name/Number for active call

1. The Name and Number of the calling party is automatically displayed for an

active call.

2. For telephones with only a single line display, you can press the Info soft key

to toggle between the Name and Number.

Display Name/Number for incoming call while on an active call

1. The Name and Number of another incoming call is automatically displayed

while you are active on an existing call.

2. By default, the Name and Number will be displayed for 5 seconds.

Disconnect

1. If using the handset, replace the handset into the cradle or press the

Release key.

2. If using Handsfree or Headset, press the Release key.

If nobody retrieves a parked call within the timeout period, the call is automatically sent back to the extension that parked the call. The duration of the timeout is configurable by the UCx Administrator under Parking Lot.

The Call Display Timer is configurable by your UCx Administrator under Nortel Settings.

Feature

Steps

Internal Auto Answer

1. When Internal Auto Answer is set to Intercom, all calls from internal

extensions will behave as intercom calls (i.e. auto-answered). All external calls or calls under certain circumstances (e.g. Blind Transfer and Follow Me) will behave as a normal call.

Call Pickup

1. Press the Feature soft key followed by the feature code 76.

2. Enter the EXTENSION number that is ringing.

3. Press the Enter soft key to invoke the pickup.

Group Pickup

1. Press the Feature soft key followed by the feature code 75.

2. Call ringing at another extension in your pickup group is picked up.

Call Waiting

1. To activate Call Waiting, dial *70.

2. To deactivate Call Waiting, dial *71.

Call Forward All/Unconditional 1

1. Press the Feature soft key followed by the feature code 4.

2. Enter or change the destination number.

3. Press the Forwd soft key to invoke call forward all calls.

4. To cancel, press the Feature soft key followed by the feature code #4.

Internal Auto Answer is configured by the UCx Administrator on a per extension basis. The feature is disabled by default.

Call group and Pickup group(s) are configured by the UCx Administrator on a per extension basis.

To use call waiting, your phone must be configured to have 2 or more lines (DN) keys.

When you have 2 or more line keys and call waiting is enabled, you will receive additional incoming calls until there is no free line key. When call waiting is disabled, you will not receive incoming calls if you have a call on at least one of the line keys - additional line keys can be used only to make outgoing calls

2.3 Incoming Calls

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Feature

Steps

Remote Call Forward All/Unconditional 1

1. To activate Call Forward All/Unconditional from another local phone, dial

*720.

2. If calling from an external phone, dial your DISA number followed by the PIN

code. When dial tone is presented, dial *720.

3. Enter your EXTENSION number when prompted.

4. Enter the destination number.

5. To deactivate Call Forward All/Unconditional, dial *73 + EXTENSION.

Call Forward Busy 1

1. To activate Call Forward on Busy, dial *90 + EXTENSION.

(For example, to call forward to extension 200, dial *90200.)

2. To deactivate Call Forward on Busy, dial *91.

Remote Call Forward Busy

1

1. To activate Call Forward Busy from another local phone, dial *910.

2. If calling from an external phone, dial your DISA number followed by the PIN

code. When dial tone is presented, dial *910.

3. Enter your EXTENSION number when prompted.

4. Enter the destination number.

5. To deactivate Call Forward on Busy, dial *91 + EXTENSION.

Call Forward Unavailable 1

1. To activate Call Forward on Unavailable, dial *52 + EXTENSION.

(For example, to call forward to extension 200, dial *52200.)

2. To deactivate Call Forward on Unavailable, dial *53.

Remote Call Forward Unavailable 1

1. To activate Call Forward All/Unconditional from another local phone, dial

*520.

2. If calling from an external phone, dial your DISA number followed by the PIN

code. When dial tone is presented, dial *520.

3. Enter your EXTENSION number when prompted.

4. Enter the destination number.

5. To deactivate Call Forward on Unavailable dial *53 + EXTENSION.

Call Forward to Voicemail 1

1. Press the Feature soft key followed by the feature code 984.

2. To cancel, press the Feature soft key followed by the feature code #4.

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Feature

Steps

Do Not Disturb

1. Press the DND key

OR Press the Feature soft key followed by the feature code 85.

2. When DND is active on your phone, the phone display shows “Do not

disturb”.

3. To deactivate Do Not Disturb, press the DND key again

OR press the Feature soft key followed by the feature code #85

Feature

Steps

Call Join

1. While in a call or conference on the first Line (DN) key, press the Hold key.

The caller(s) on the first line is placed on hold.

2. Make or receive a call on the second Line key

3. Press the Conf soft key, followed by the Join soft key.

4. Press the first Line key to join all parties into a conference.

5. You can continue to add as many parties to the existing conference with the

above steps.

Conference

1. While on a call, press the Conf soft key. The original caller is placed on hold.

2. Dial the extension or external phone number of the party you want to add

to the call.

3. To add the new party to the conference, press the Conf soft key again.

4. To return to the conference without adding the new party, press the Cancel

soft key.

Note: The Call Join capability is applicable only under the following conditions:

 The phone has a minimum of 2 Line (DN) keys  The calls on both lines can be conferenced

1: Dial *74 from any local phone to deactivate all types of call forwarding for the specified extension.

2.4 Calls with Multiple Parties

Feature

Steps

Blacklist

1. To add a number to the blacklist, dial *30.

2. Enter the number to be added to the blacklist.

3. Press 1 to confirm.

4. Blacklisted numbers are screened and blocked from all incoming routes.

Blacklist Cancel

1. To remove a number from the blacklist, dial *31.

2. Enter the number to be removed from the blacklist.

3. Press 1 to confirm.

Blacklist Last Caller

1. To add the number from the last caller to the blacklist, dial *32.

2. Press 1 to confirm.

Call Recording toggle

1. While on a call, dial *1 to start recording. The system will play a beep tone

to indicate recording has started.

2. To stop recording, press *1 again. The system will play a beep tone to

indicate recording has stopped.

Call Timer

1. While the phone is idle, press the Feature key followed by the feature code

77 to show the duration of the last call.

OR While in a call, press the Feature key followed by the feature code 77 to show the current static duration of the call.

Call Trace

1. Dial *69 and the system will announce information about your last call.

2. Enter 1 to dial the number of the last call.

Note: Internal numbers cannot be blacklisted.

On Demand Recording is configured by the UCx Administrator on a per extension basis.

2.5 Additional System Features

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Feature

Steps

Caller ID Blocking

1. To block the Caller Name and ID for the next outbound call, press the

Feature key and enter the feature code 819.

2. To cancel the feature, press the Feature key and enter the feature code

#819.

Follow Me toggle

1. To toggle the Follow Me feature ON and OFF, dial *21.

Intercom Allow

1. To allow all intercom calls to your phone, dial *54.

2. To allow intercom calls from a specific EXTENSION, dial *54 + EXTENSION.

(For example, to allow intercom calls from extension 200, dial *54200.)

Intercom Disallow

1. To disallow all intercom calls to your phone, dial *55.

2. To disallow intercom calls from a specific EXTENSION, dial *55 + EXTENSION.

(For example, to disallow intercom calls from extension 200, dial *55200.)

Speak your Extension

1. To have the system play a message saying your current extension number,

dial *65.

Speak Time

1. To have the system play a message saying the current system time, press

the Feature soft key followed by the feature code 803.

Static Time and Date

1. To always show the time and date on the phone’s display screen, press the

Feature soft key followed by the feature code 806.

Stamp Log

1. To create a time stamp log entry for troubleshooting purposes, press the

Feature soft key followed by the feature code 9*9.

Wake Up Call

1. To schedule a reminder or wake-up call, dial *68.

The Follow Me feature is added by the UCx Administrator on a per extension basis.

This feature is useful for phones with no dedicated date and time area. The Time and Date is displayed on the phone even when there are missed calls or new messages.

Once any outbound call is made, the feature is automatically deactivated. This feature has no effect on internal calls.

Feature

Steps

External Autodial

This feature allows the user to configure a programmable button on their phone to dial a combination of digits, * and/or #. Typically, this feature is used to configure the programmable button as a speed dial for an external telephone number. When the button is pressed, the configured digits are automatically dialed. To program a button:

1. Press the Feature key followed by the feature code *1.

2. Press the programmable button you want to program.

3. Enter the string of digits you want to configure.

4. Press the Enter soft key.

Internal Autodial

This feature allows the user to configure a programmable button on their phone to dial an internal extension. When the button is pressed, the configured extension is automatically dialed. If the configured extension belongs to a Nortel phone, the button further provides the following functionality:

 The icon associated with the programmable button indicates the current

state of the configured extension

 When the programmable button is pressed while the configured

extension is alerting, the button invokes the directed pickup feature (i.e. allows the user to answer calls alerting at the configured extension)

To program a button:

1. Press the Feature key followed by the feature code *2.

2. Press the programmable button you want to program.

3. Enter the string of digits you want to configure.

4. Press the Enter soft key.

Configure Feature

This feature allows the user to configure a programmable button on their phone to invoke any supported feature.

1. Press the Feature key followed by the feature code *3.

2. Press the programmable button you want to program.

3. Enter the feature access code you want to configure.

4. Press the Enter soft key.

2.6 Phone Configuration Features

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Feature

Steps

Language

This feature allows the user to configure the language of voice prompts used for services such as voice mail, conferencing, etc. To configure the language:

1. Press the Feature key followed by the desired language code:

 *501 – English  *502 – French  *503 – Spanish  *504 – Default (The default language configured by your UCx

Administrator.)

Ring Type

configure the Ring Type:

1. Press the Feature key followed by the feature code *6.

2. Use the Up and/or Down soft keys or digits 0 to 7 to select the desired ring

type.

3. Press the Enter soft key to save the selected ring type.

Ring Volume

To configure the Ring Volume:

1. Press the Feature key followed by the feature code *80.

2. Use the Up and/or Down soft keys or digits 0 to 7 to select the desired ring

volume.

3. Press the Enter soft key to save the selected ring volume.

Contrast

phone. To configure the Contrast:

1. Press the Feature key followed by the feature code *7.

2. Use the Up and/or Down soft keys or digits 0 to 9 to select the desired

contrast. (Depending on the phone type, contrast levels of 4, 8 or 16 are supported.)

3. Press the Enter soft key to save the selected contrast.

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Feature

Steps

Time Zone Offset

in a different time zone from the UCx system, time must be adjusted to display the correct time for that time zone. To adjust the time:

1. Press the Feature key followed by the feature code *510.

2. Use the Up and/or Down soft keys or digits 0 to 9 to select the desired time

zone offset.

3. Press the Enter soft key to save the selected time zone offset.

Button Inquiry

To check what is programmed on a button on the phone:

1. Press the Feature key followed by the feature code *0.

2. Press the button you want to check.

Test Set

To test the functionality of a button on a phone:

1. Press the Feature key followed by the feature code 805.

2. Press the button you want to test.

Note: When using Hotdesking with different types of phones, the capabilities are determined by the phone in use. For example, if a physical phone with 2 programmable keys is hotdesked to an extension normally assigned to a phone with 4 programmable keys, only 2 programmable keys would be available during the Hotdesking session.

2.7 Hotdesking

The Hotdesking feature allows you to temporarily assign an extension to a phone that normally uses another extension or has no extension assigned. For example, you mainly work from home but occasionally come to the office and you may want to assign your own extension to a phone located at the office. Another use of the Hotdesking feature is to have multiple users share phone(s) in the office. Physical phones have no extensions assigned – each user activates the Hotdesking feature to assign their extension to a phone when they want to use it.

The physical phone that you want to activate Hotdesking must have the Hotdesking feature enabled. On your extension, the Hotdesking password must be configured.

Hotdesk from a phone with the Services Key

To invoke Hotdesking:

1. Press the Feature soft key followed by the feature code *999.

2. Enter the Hotdesk extension.

3. Enter the Hotdesk password.

To cancel Hotdesking:

1. Press the Feature soft key followed by the feature code #*999.

Hotdesk from an unregistered phone

To invoke Hotdesking:

1. Press the Hotdesk (HDesk) soft key

2. Enter the Hotdesk extension

3. Enter the Hotdesk password

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To cancel Hotdesking:

1. Press the Unreg soft key

Hotdesk from a phone with a programmed key

To invoke Hotdesking:

1. Press the Hotdesk programmed key

2. Enter the Hotdesk extension

3. Enter the Hotdesk password

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To cancel Hotdesking:

1. Press the Hotdesk programmed key again

2.8 Call Center Agent Features

If your extension is a dynamic member of a queue, then you have to login to the queue to start receiving calls from that queue. (Note: Static members do not need to login and logout of a queue.)

To login to a queue:

1. Press the Feature soft key followed by the feature code 901.

Your extension is added to all queues in which the extension is configured as a dynamic member.

OR

1. Dial *45 + QUEUE. (For example, to login to queue 600, dial *45600.)

Your extension is added to the specified QUEUE.

2. The system will announce that your extension has been added.

To logout of a queue:

1. Press the Feature soft key followed by the feature code 901.

Your extension is removed from all queues in which the extension is configured as a dynamic member.

OR

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1. Dial *45 + QUEUE. (For example, to logout of queue 600, dial *45600.)

Your extension is removed from the specified QUEUE.

2. The system will announce that your extension has been removed.

Queue agents can temporarily change their status to “Not Ready” and pause receiving calls from the queue.

To activate pause:

1. Press the Feature soft key followed by the feature code 902.

Your extension is paused for all queues.

OR

1. Dial *46 + QUEUE. (For example, to activate pause for queue 600, dial *46600.)

Your extension is paused for the specified QUEUE.

2. The system will announce that pause has been activated.

To deactivate pause:

1. Press the Feature soft key followed by the feature code 902.

Your extension is un-paused for all queues.

OR

1. Dial *46 + QUEUE. (For example, to deactivate pause for queue 600, dial *46600.)

Your extension is un-paused for the specified QUEUE.

2. The system will announce that pause has been deactivated.

Feature

Feature key access code

System Wide Star Codes or Keys

Stamp log

F9*9

9*9

Speed dial

F0

*0

Voice call (Intercom)

F66

*80 + EXTENSION

Group pickup

F75

*8

Directed pickup

F76

** + EXTENSION

Call timer

F77 Do not disturb

F85

*78 or *76 (toggle)

Do not disturb cancel

F#85

*79 or *76 (toggle)

Call forward

F4

*72 + EXTENSION

Call forward cancel

F#4

*73

Forward to voicemail

F984

CID blocking

CID blocking cancel

F#819

Hotdesking

F*999

Hotdesking cancel

F#*999

Static Time/Date

F806

Static Time/Date cancel

F#806

Agent Login / Logout

F901

*45 + QUEUE number

Agent Not Ready / Ready

F902

*46 + QUEUE number

External autodial

F*1 Internal autodial

F*2 Configure feature

F*3

3. SERVICES KEY

To invoke a feature using the Services key, perform the following steps:

1. While the phone is idle, press the Services key

2. Use the down arrow key to locate the desired feature

3. Press the Invoke soft key

Features available from Services Key listed in order of appearance

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Feature

Feature key access code

System Wide Star Codes or Keys

Language - English

F*501

Language - French

F*502

Language - Spanish

F*503

Language - default

F*504

Time zone offset

F*510

Ring type

F*6

Contrast

F*7

Ring volume

F*80

Page general

F60 Page zone 1

F611

Page zone 2

F612

Page zone 3

F613

Page zone 4

F614

Page zone 5

F615

Page zone 6

F616

Redial

F5

Redial soft key

Voicemail

F981

*97

Voicemail number

F985

Leave Message

F980

#*

Call log

F812

Outbox key

Nortel i20, 11, 12 Features Manual

Specifications and Main Features

Frequently Asked Questions

User Manual