Nortel 1165E User Manual

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Title page

Nortel Communication Server 1000

IP Phone 1165E

User Guide

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Revision history

July 2010

Stan dard 02.02. This document is up-i ssued to reflect changes in technical content for Call Log Options and to add Record on Demand content.

June 2010

Standard 02.01. This document is up-issued to support Communication Server 1000 Release 7.0.

April 2010

Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.5 and Communication Server 1000 6.0 with UNIS tim 4.1.

October 2009

Stan dard 01.0 1. This document is issued to suppor t the IP Phone 1165E for Communication Server 1000 Release 5.5 and 6.0.

Revision history

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Revision history

Page 5

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

USB support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 23

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Station Control Password (SCPW) . . . . . . . . . . . . . . . . . 24

Entering text using the IP Phone dialpad . . . . . . . . . . . . . . . . 27

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 28

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 29

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Contents

Connecting your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

QoS configuration recommendations . . . . . . . . . . . . . . . . 34

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 52

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 54

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 56

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 57

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 57

Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . 58

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . 60

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 67

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Contents

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 68

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 69

Configuring the name display format . . . . . . . . . . . . . . . . 71

Configuring Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . 72

Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

1. Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

5. File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

6. Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . 115

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . 115

5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 118

7. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

8. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . 118

9. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

10. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . 119

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

1. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . 119

2. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 120

Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

1. Lock menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

2. USB Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . 126

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Contents

Making a call using the Corporate Directory . . . . . . . . . 126

Making a call using the Personal Directory . . . . . . . . . . 127

Making a call using the Callers List . . . . . . . . . . . . . . . . 128

Making a call using the Redial List . . . . . . . . . . . . . . . . . 129

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 140

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 144

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 146

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 151

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 152

Securing your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 156

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Contents

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 156

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 158

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Using Call Page Connect to make an announcement . . . . . 164

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 165

Charging a call or charging a forced call . . . . . . . . . . . . . . . 165

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 169

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 175

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 183

Using Virtual Office on your Remote IP Phone . . . . . . . 185

Using Virtual Office on your Office IP Phone . . . . . . . . . 187

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 189

Automatic log out from Virtual Office . . . . . . . . . . . . . . . 189

Emergency calls on your Remote IP Phone . . . . . . . . . 189

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 190

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 192

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 193

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Contents

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 193

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 194

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 195

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 197

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 202

Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 208

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Connecting the components of the IP Phone . . . . . . . . . 210

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Contents

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About the Nortel IP Phone 1165E

The IP Phone 1165E builds on the award-winning IP Phone 1100 Series industrial design and offers a high resolution c olor disp la y an d new graphical user interface elements that enhance the user experience. The IP Phone 1165E provides easy access to multiple lines and call processing features. It supports converged (voice and data) applications through External Application Server APIs to provide productivity enhancing applications and to enrich user experience with advanced multimedia interaction. (See Note 1).

Experience the display capabilities by personalizing the background image of the IP Phone 1165E display, and loading dig ital pictures into the IP Phone to view a Digital Picture Slideshow when the IP Phone is idle. The audio experience is enhanced through engineered audio tuning, and supports wideband (see Note 2) with a newly-stylized handset that has been softly contoured for additional comfort when using the handset.

Note 1: This feature requires an External Application Server. Note 2: Wideband has dependencies on Nortel Communication

Platform support, including Communication Server 1000 and is minimum-release dependent.

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About the Nortel IP Phone 1165E

Basic features

Your IP Phone 1165E supports the following features:

• up to sixteen line/feature keys with indicators using the Shift fe ature

• four soft keys to provide easy access to features and call control

• high resolution color display

• high-quality handsfree speakerphone

• wideband audio support for handset, headset, speaker, and handsfree microphone

• volume control keys for adjusting ringer, handsfree, handset, and headset volume

• seven specialized feature keys: —Quit

— Directory — Message/Inbox — Shift/Outbox — Services

—Copy — Expand

• five call-handling keys: —Mute — Handsfree — Goodbye — Headset —Hold

• two Gigabit Ethernet ports—for LAN and PC connections

• integrated headset support for wired and wireless options including USB and Bluetooth Wireless Technology

• IEEE 802.3af PoE or local AC power options

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About the Nortel IP Phone 1165E

• hearing aid compatibility

• USB port for connecting a USB keyboard, USB mouse, USB headset, USB flash drive and powered hubs

• USB access control (USB lock) that controls how the USB port on the IP Phone 1165E can be used

• support for Graphical External Application Server (GXAS) protocol that enables External Application Server APIs to provide feature functionality

• support for the IP Phone 1100 Series Expansion Module to add keys

For information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101).

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About the Nortel IP Phone 1165E

Telephone controls

Figure 1 on page 14 shows the IP Phone 1165E.

Figure 1: IP Phone 1165E

This section describes the controls on your IP Phone 1165E.

Context Sensitive Soft keys are located

below the display area. The LCD label above each key changes, based on the active feature. These keys are referred to as Soft

keys throughout this document.

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About the Nortel IP Phone 1165E

When a triangle appears before a soft key label, the feature is active.

Press the More... key to access the next layer of soft keys.

The keys on either side of the LCD display area are Self-labeled Line/Programmable

feature keys, with labels on the LCD. These

keys also function as line (DN) keys. These keys are referred to as Line/ feature

keys throughout the remainder of this guide.

A steady LCD icon beside a line (DN) key indicates that the line is active. A flashing LCD icon indicates the line is on hold or the feature is being programmed.

(Volume +)

(Volume -)

A steady LCD icon beside a feature key indicates that the feature is active. A flashing LCD icon indicates that the feature is being programmed.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

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About the Nortel IP Phone 1165E

(Mute)

Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.

If your Mute key is enabled.press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation.

Note: If you Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by press the Hold key.

The Mute key a pplies to handsfree, handset, and headset microphones.

The Mute LED indicator, located on the

Mute key, flashes to indicate that the

microphone is muted.

(Handsfree)

(Navigation)

Press the Handsfree key to make or answer a call using the two way speakerphone.

The Handsfree LED indicator, located on the

Handsfree key, lights to indicate when

handsfree is active.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen.

Use Up and Down to scroll up and down in lists.

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(Hold)

(Expand)

(Headset)

About the Nortel IP Phone 1165E

Use Enter, at the center of the Navigation key cluster, to confirm menu selections.

In most menus, you can use Enter instead of the Select soft key.

Press the Hold key to put an active call on hold. Tap the flashing line key to return to the caller on hold.

Use the Expand key to access applications managed through an external application server.

Note: This feature requires an Extern al Application Server.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

(Headset)

(Goodbye)

The Headset LED indicator, located on the

Headset key, lights to indicate that the

headset is in use.

Press the Headset key twice to open the Bluetooth Setup menu.

If the Bluetooth wireless technology is not enabled on your IP Phone, this menu is not available.

Use the Goodbye key to terminate an active call.

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About the Nortel IP Phone 1165E

(Copy)

When a message is waiting, the red Visual

Alerter/Message Waiting indicator lights.

Also, when the ringer sounds, this indicator flashes.

Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

When your IP Phone 1165E firmware is being updated, the blue Feature Status

Lamp indicator flashes.

To find out if additional features are supported for this lamp, contact your administrator.

Press the Copy key to copy entries to your Personal Directory from other lists, such as the Callers List, Redial List, and Corporate Directory.

(Quit)

(Shift/Outbox)

(Msg/Inbox)

Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.

Press the Shift/Outbox key to toggle between two feature key pages, and to access an additional six lines or features.

This function is not available on all phones; consult your system administrator.

Press the Message/Inbox key to access your voice mailbox.

This function is not available on all phones; consult your system administrator.

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(Directory)

(Services)

About the Nortel IP Phone 1165E

Press the Directory key to access directory services.

Press the Services key, and then use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment...

— Contrast adjustment — Language... — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type... — Call timer — On hook default path — Change FeatureKey label — Name Display Format — Live Dial Pad

• Password Admin: — Station Control Password The Password Admin menu is not

available on all IP Phones. Consult your system administrator.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

— Press the Services key to exit from

any menu or menu item.

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About the Nortel IP Phone 1165E

(Services)

(Navigation Keys)

Telephone display

Press the Services key twice to access the Local Tools menu, and then use the Left / Right navigation keys to access the following items:

• Preferences

• Diagnostics

• Configuration

• Locks

If you attempt to access the Local Tools menu, and a dialog box appears prompting you for a password, contact your system administrator. Your system administrator can establish a password for the Local Tools menu.

The IP Phone 1165E provides a 4.1 inch (diagonal measured) color QVGA TFT display, capable of displaying a QVGA 320 x 240 (width by height) image. The graphics controller supports 24-bit color (16 million colors).

Your IP Phone 1165E provides three display areas:

• The upper display area provides labels for the eight line/ feature key labels.

• The middle display area contains information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and IP Phone information.

• The lower display area provides labels for the four soft keys.

Figure 2 on page 21 shows the IP Phone 1165E display area, including

the line/feature keys and soft keys.

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About the Nortel IP Phone 1165E

Figure 2: IP Phone 1165E display area

Self-labeled line/programmable feature key labels appear beside the line keys, and context-sensitive soft key labels appear directly above the soft keys. Self-labeled means that the label next to the line/feature key is presented from the call server automatically if a feature is programmed, and can also be edited and changed by the user. Context-sensitive means that the labels that appear above the soft keys present the features that are available to the user at that time. The soft key labels change depending on the active feature or the state of the call.

Self-labeled line/programmable feature keys are referred to as line/ feature keys and Context Sensitive Soft keys are refe rr ed to as soft key s throughout this document.

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About the Nortel IP Phone 1165E

Figure 3 on page 22 shows an idle LCD screen.

Figure 3: IP Phone 1165E LCD screen

USB support

The IP Phone 1165E has a USB port for connecting a USB keyboard, USB mouse, USB headset, and USB flash drive. The IP Phone 1165E supports powered downstream 1.1-compliant USB hubs, including USB

2.0 hubs, if they offer USB 1.1-backwards compliancy.

There are two levels of power for the USB port.

• When you power the IP Phone 1165E through Ethernet POE, the IP Phone 1165E provides up to 100 mA at 5 volts for the USB port.

• When you power the IP Phone 1165E through local AC powe r, the IP Phone 1165E provides up to 500 mA at 5 volts on the USB port.

Note: Current limiting can obstruct the working of complex devices such as USB keyboards with built-in hubs. If a hub is involved, use external power.

You can plug a USB flash drive into the USB Port of the IP Phone 1165E or on a powered hub connected to the IP Phone, and transfer file s to an d from the IP Phone.

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About the Nortel IP Phone 1165E

License Notification

Notify your system administrator if your IP Phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the IP Phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the IP Phone. For information about provisioning the IP Phones, see Nortel Communication Server 1000 IP Phones Fundamentals (NN43001-

368).

Call features and Flexible Feature Codes

Some features are not available on all IP Phones. Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone 1165E, and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone 1165E.

Security features

The following security features are available on your IP Phone 1165E:

• Encrypted calling

• Station Control Password (SCPW)

Encrypted calling

Your IP Phone 1165E supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) appears on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

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About the Nortel IP Phone 1165E

Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your IP Phone

• password-protected IP Phone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform ation.

To change your SCPW:

1. Press the Services key once.

(Services)

2. Press the Up/Down keys to scroll, and then highlight Password Admin.

3. Press Enter.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down keys to scroll and highlight New Password.

6. Press Enter.

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About the Nortel IP Phone 1165E

7. Use the dialpad to enter the new password.

Select

8. Press the Select soft key to accept the new password.

If you are locked out of your IP Phone 1165E, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

(Directory)

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

Enter

4. Press the Enter key.

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About the Nortel IP Phone 1165E

Yes No

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following soft keys: — Yes to accept the selection — No to return to the Directory menu

Done

7. Press the Done soft key.

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Entering and editing text

You can enter and edit text on your IP Phone 1165E using the following methods:

• “Entering text using the IP Phone dialpad” on page 27

• “Entering text using the USB keyboard” on page 28

The use of any of these methods for text entry or editing depends on the application. Table 1 shows the applications and input devices that you can use for text entry.

Table 1: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard Local Tools menu USB keyboard

Dialpad USB keyboard for numeric

entries only

Dialpad for numeric entries

Entering text using the IP Phone dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List. Use the dialpad in conjunction with the soft keys.

For example, if you want to enter the letter A, press the number 2 key once. If you want to enter the letter C, press the number 2 key three times. No letters are associated with the number 1 or the 0 keys; however, punctuation is associated with these keys.

Page 28

Entering and editing text

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in IP Phone applications (for example, when dialing), you can use the keyboard to enter digits (0 to 9), a s well as * and # . Other characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, f8, f9, f10, f11, f12, f13, f14, f15, f16, f17, f18, f19, and f20) to control the IP Phone. Table 2 shows the function keys and their asso cia te d ac tion during IP Phone calls.

Table 2: USB keyboard function keys during IP Phone calls (Part 1 of 2)

Function key Action

f1 Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit f9 Services (Globe) f10 Expand to PC f11 DN/Feature key 0 f12 DN/Feature key 1 f13 DN/Feature key 2

Page 29

Entering and editing text

Table 2: USB keyboard function keys during IP Phone calls (Part 2 of 2)

Function key Action

f14 DN/Feature key 3 f15 DN/Feature key 4 f16 DN/Feature key 5 f17 Soft key 1 f18 Soft key 2 f19 Soft key 3 f20 Soft key 4 0–9 0–9 A–Z A–Z a–z a–z

Note: Contact your system administrator to see if USB keyboard function keys are supported on your IP Phone 1165E.

Editing text using the soft keys

You can use the softkeys, in conjunction with the dialpad, to easily edit text when you use features such as Personal Directory, Redial List, and Caller List

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to

perform.

Page 30

Entering and editing text

4. If the character you want is not visible, press the More... soft key to access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and perform one of the following:.

a. Press the Left/Right navigation keys to move to a specific

symbol and press the Choose soft key to select a symbol.

b. Press the Next soft key to exit without editing the text.

When you are editing text using the soft keys, various commands are available on the softkeys to help you, as described in Table 3 on

page 30.

Table 3: Editing text using soft keys

Soft key Description

Cancel Cancel an action. Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected). Clear Clear the input field. Case Switch the next character to either uppercase or

lowercase. Delete Backspace one character. Done/Select/Enter Varies, depending on the state of your IP Phone. More... Access additional soft keys.

Page 31

Virtual Private Network

A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as the Internet, to provide you with secure access to the private network of your organization.

The IP Phone VPN feature allows you to connect to your organization’s private network from a public or remote network. For example, you can use your home public Internet connection to connect to your organization’s private network.

This chapter describes the procedure to upgrade the software of your IP Phone (if required) and configure the VPN on your IP Pho ne . An installation wizard helps you perform the necessary steps.

Note: The Nortel Phone VPN Configuration Wizard uses the default language of the operating system of your PC. If the language is not supported by the wizard, the default wizard language is English.

Your system administrator provides you with all the necessary files you require to configure your IP Phone for VPN, and helps you to resolve any errors that occur during configuration.

Before you begin

Before you upgrade the IP Phone software and configure VPN on your IP Phone, complete the following checklist.

• Ensure that your PC is using one of the following operating systems: — Windows XP — Windows Vista — Macintosh OS

• Ensure that you received a copy of the provisioning files from your network administrator. The following files should be included:

— Nortel Phone VPN Configuration Wizard.jar — provisioning files (for example: system.prv)

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Virtual Private Network

— .bin files (for example: 0625C7C.bin)

• Java Virtual Machine (JVM) version 1.2 or later must be installed on your PC. To check click Start-> Settings-> Contr ol Panel-> Java to see if JVM is installed on your machine and the version of it. If it is not installed, contact your system administration to help you to install it. To download the latest JVM, go to www.java.com.

• Ensure that your PC has a firewall that allows incoming communication to the following ports:

— UDP Port 69 (TFTP) — TCP Port 80 (HTTP) — UDP Port 49000

Note: The Nortel Phone VPN Configuration Wizard.jar file creates a log.txt file during execution. This file is helpful to troubleshoot problems you experience using the Nortel Phone VPN Configuration Wizard.jar. The log.txt file is located in the same directory as Nortel Phone VPN Configuration Wizard.jar.

Connecting your IP Phone

Before you connect your IP Phone to your PC, ensure that components of your IP Phone are connected properly.

Connect your IP Phone using one of the following methods:

• connect to your modem. See Figure 4 on page 33.

• connect to your router. See Figure 5 on page 33.

• connect to your wireless access point and modem. See Figure 6 on

page 33.

Page 33

Figure 4: IP Phone connected to the modem

Figure 5: IP Phone connected to the router

Virtual Private Network

Figure 6: IP Phone connected to the wireless access point and

Page 34

Virtual Private Network

modem

Note 1: If your home network is not configured as described in the preceding figures, contact your system administrator for assistance.

Note 2: You cannot connect multiple PCs directly to the PC port on the IP Phone.

Note 3: The Nortel Phone VPN Configuration Wizard requires direct communication with the IP Phone on the network. Ensure that your network allows devices to communicate with each other on the local network. Some network equipment allows you to isolate devices from each other . If you are unsu re, it is recommen ded th at you tempo rarily connect your PC to the IP Phone to run the initial Nortel Phone VPN Configuration Wizard. See Figure 4 on page 33.

QoS configuration recommendations

Nortel recommends that you connect the PC to the IP Phones PC Ethernet Port as the IP Phone provides Quality of Service (QoS) on outbound traffic automatically.

If other PCs share the internet connection, then Nortel recommends that you configure QoS for outbound traffic and prioritize the IP Phone traffic. Typica l QoS methods that are available are port based priority, MAC Address based Priority, and IP Address based Priority. To configure QoS, see your router documentation.

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Virtual Private Network

Installing and configuring VPN

Use the following procedure to install and configure VPN on your IP Phone.

Depending on the version of software installed on your IP Phone, you may need to upgrade the software on the IP Phone prior to configuring the VPN feature.

Use the following procedure to install and configure VPN on your IP Phone.

Note: Depending on the version of software installed on your IP Phone, you may need to upgrade the software on the IP Phone prior to configuring the VPN feature.

To install and configure VPN

1. Follow the instructions provided by your system administrator to obtain the required files.

2. Power-down the IP Phone.

3. Run the Nortel Phone VPN Configuration Wizard.jar file on you r PC. The Welcome & language sele ction window of the Wizard ap pears,

as shown in Figure 7 on page 36.

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Virtual Private Network

Figure 7: Welcome & language selection window

4. Select your language preference. The following languages are supported:

• Arabic

• Chinese - simplified

• Chinese - traditional

• Czech

•Danish

•Dutch

• English

•Finnish

•French

•German

•Greek

•Hebrew

• Hungarian

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Virtual Private Network

• Italian

• Japanese - Katakana

• Japanese - Kanji

• Korean

•Latvian

• Norwegian

•Polish

• Portuguese

• Russian

• Spanish

•Swedish

• Turkish

5. Click Next. The Equipment Setup and VPN window appears, as shown in

Figure 8 on page 38.

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Virtual Private Network

Figure 8: Equipment Setup and VPN window

6. Verify that the modem, IP Phone, and PC are connected properly.

7. Disconnect any VPN connection currently running on your PC. Confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Phone are connected correctly.

Note: Connect the IP Phone LAN Ethernet port, marked with the % symbol on the back of the IP Phone to your network equipment only. Connect only one PC (if applicable) to the PC Ethernet port, marked with the ( symbol on the back of the IP Phone.

Note: Optional: Click More to read a description of VPN.

8. Click Next. The Locate Data Files window appears, as shown in Figure 9 on

page 39.

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Virtual Private Network

Figure 9: Locate Data Files

9. Click Browse to locate the provisioning files provided by your system administrator, if the wizard was not able to locate the files.

10. Click Next. The Prepare Phone for Configuration window appears as shown in

Figure 10 on page 40.

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Virtual Private Network

Figure 10: Prepare Phone for Configuration

11. Power on your IP Phone. Note: Depending on the current software version on the IP Phone,

“Listening Mode” may not be detected. If your IP Phone does not enter “Listening Mode”, follow the steps below.

12. After you hear the chimes tune and the text NORTEL appears on the IP Phone display screen, quickly press the following keys in order.

13. Verify that the IP Phone displays Listening Mode. a. The IP Phone can take up to 60 seconds for “Listening Mode” to

appear in the display area. If the IP Phone displays Listening Mode, click Yes and go to

Step 15. OR If the IP Phone does not display Listening Mode, click No.

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Virtual Private Network

The Prepare Phone for Configuration (Try again) window appears.

Figure 11: The Prepare Phone for Configuration (Try again)

a. Power off your IP Phone and power it back on again.

14. After you hear the chimes tune and the text NORTEL appears on the IP Phone display screen, quickly press the following keys in order.

Note: The IP Phone can take up to 60 seconds for “Listening Mode” to appear in the display area.

b. If the IP Phone displays Listening Mode, click Yes and go to

Step 15. OR

If the IP Phone does not display Listening Mode, then your IP Phone requires a software upgrade in order to proceed. Click No to proceed to a software upgrade. Follow the next steps

Page 42

Virtual Private Network

to perform a software upgrade on your IP Phone. The Prepare Phone for Configuration window appears as

shown in Figure 12 on page 42.

Figure 12: Prepare Phone for Configuration

c. Double-press the Services key on the IP Phone quickly.

Select the Network Configuration menu item. Move the cursor to locate Provision: or (TFTP IP:) in the Network Configuration menu, and then write down the existing address of the provisioning server so you can refer to it after you complete this procedure.

Note: If a password prompt dialog box appears, press Cancel. Wait until your IP Phone display completes the “Starting DHCP…” screen, then perform Step c again.

For information about entering and editing text in the Local menu, se e

“Entering and editing text” on page 27.

d. If you are able to navigate to the Provision: or (TFTP IP:)

parameter, and edit this field, click Yes. The Prepare Phone for Configuration (Input Provisioning

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Virtual Private Network

Server IP address) window appears, as shown in Figure 14 on

page 44.

OR If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu, or you were not able to edit this field, click No.

The Prepare Phone f or Configuration (Alt ernate Provisioning Server) window appears. See Figure 13 on page 43.

Figure 13: Prepare Phone for Configuration (Alternate

Provisioning Server)

e. Press the Auto soft key on the IP Phone.

Navigate to 12. Provisioning Server. Clear the Provisioning Server check box.

f. Press the Config soft key on the IP Phone.

Navigate to the Provision: item.

Note: If you can locate the existing provisioning server address, write it down so you can refer to it after you complete this procedure, then click Yes. Observe the Provision: or (TFTP IP) address, as shown in Figure 14

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Virtual Private Network

on page 44. This is the IP Address of your PC running the Wizard

tool. Use the IP Phone keypad to enter the Provision: or (TFTP IP) address of the provisioning server.

Note: To enter a dot (period) when entering an IP address using the IP Phone keypad, press the 1 key repeatedly, or you can double- press the asterisk (*) key.

Figure 14: Prepare Phone for Configuration (Input Provisioning Server IP address)

OR If you cannot locate the Provisioning Server address, contact your system administrator to obtain the IP address and follow the administrator instructions. Click No to return to the Prepare Phone for Configuration window shown in Figure 12 on page 42.

g. To reset the IP Phone and begin the software update, press the

Apply&Reset key on the IP Phone.

The progress bar displays the percent complete of the software transfer.

h. Restart your IP Phone.

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Virtual Private Network

i. Click Next. j. Go back to Step 12 and repeat the steps.

15. When the Autodiscover Phone window appears, as shown in

Figure 15 on page 46, click Autodiscover Phone to discover

connected IP Phones. Note: Click Stop to stop the search.

The text “Searching for connected phones” displays while the connected IP Phones are located. The text “Autodiscovery complete” displays in the Nortel Phone VPN Configuration Wizard tool when the search is finished.

If the search is successful, “Listening Mode: Connected” appears in the IP Phone display area.

If the search is not successful, do the following

• Ensure that the IP Phone continues to display “Listening Mode: Listening…” during the Autodisc ove r y proc ess. If your IP Phone does not display this message, power down the IP Phone and repeat the steps, starting with Step 11.

• Ensure that UDP Port 49000 is not currently blocked by your PC firewall.

• Ensure that UDP Port 49000 is not already in use by existing applications on your PC.

• Review the log.txt file for additional information.

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Virtual Private Network

Figure 15: Autodiscover Phone window

16. Click Next. If more than one connected IP Phone was discovered, the

Autodiscover Phone (More than one phone was discovered) window appears. See Figure 16 on page 47.

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Virtual Private Network

Figure 16: Autodiscover Phone (More than one phone was

discovered)

a. Obtain the MAC address of the IP Phone for which you are

configuring the VPN. The MAC address is printed on a label

located on the back of the IP Phone. b. Select the IP Phone to configure from the drop-down list. c. Click Next.

17. When the Configure phone window appears, as shown in Figure 17

on page 48, click Configure phone to initiate the provisioning

session that configures the VPN feature on the IP Phone.

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Virtual Private Network

Figure 17: Configure Phone Window

The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer.

18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 18 on page

49.

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Virtual Private Network

Figure 18: Confirmation & Finish

19. Verify that the IP Phone is successfully configured. Note: You may be prompted to enter a User ID and Password before

the IP Phone registers with the system. This information is provided by your system administrator . Table 4 on page 49 provides character key mappings.

Table 4: Character key mappings (Part 1 of 2)

Key Generates

0 0 1 _ - . ! @ $ % & + & ^ \ 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5

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Virtual Private Network

Table 4: Character key mappings (Part 2 of 2)

Key Generates

6 m n o M N O 6 7 p q r s P Q R S 7 8 R U V T U V 8 9 w x y z W X Y Z 9

* ., - + = ^ ; : ‘ \ “ *

# { } | ( ) < > [ ] #

a. Look for the following information on the IP Phone display: —Date —Time — Type of call server — Directory number

b. Lift the IP Phone handset and listen for a dial tone.

If the IP Phone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Nortel Phone VPN Configuration Wizard or contact your system administrator. For more information about basic requirements, see “Before you begin” on

page 31.

Page 51

Configuring Telephone Options

Your IP Phone 1165E Services menu lists the following submenus:

•The Telephone Options menu enables you or your system administrator to configure IP Phone preferences. The Telephone

Options menu offers the options shown in Figure 19 on page 51.

•The Password Admin menu enables you or your system administrator to change the Station Control Password (SCPW).

•The Virtual Office Login and Test Local Mode (for branch office) menus are listed when an IP Phone 1165E Class of Service is configured for Virtual Office and branch office. (For more information, see “Using Virtual Office” on page 182).

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all systems. Consult your system

administrator to see if these features are available.

Figure 19: Telephone Options menu

Volume adjustment... Contrast adjustment Language... Date/Time

Display diagnostics Local Dialpad Tone Set Info Diagnostics

Call Log Options Ring type... Call timer

On hook default path

Change Feature Key label Name Display Format Live Dial Pad

Page 52

Configuring Telephone Options

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 53

• “Adjusting the display screen contrast” on page 54

• “Selecting a language” on page 55

• “Selecting date and time format” on page 56

• “Accessing display diagnostics” on page 57

• “Choosing a local dialpad tone” on page 57

• “Viewing IP Phone information” on page 58

• “Diagnostics” on page 59

• “Configuring Call Log Options” on page 60

• “Choosing a ring type” on page 66

• “Enabling or disabling Call Timer” on page 67

• “Enabling OnHook Default Path” on page 68

• “Changing feature key labels” on page 69

• “Configuring the name display format” on page 71

• “Configuring Live Dial Pad” on page 72

To use the Telephone Options menu:

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to scroll and highlight Telephone Options.

3. Press the Enter key.

Page 53

Select Cancel

Adjusting the volume

Configuring Telephone Options

4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language…).

5. Press the Enter key. The display provides information required to adjust your selection.

6. Choose one of the following: — Press the Select soft key to save

changes, and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

To adjust the volume, press the Services key, select Telephone

Options, and then select Volume adjustment…

To adjust the volume:

1. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Ringer — Handset listen — Handsfree listen — Headset listen —Buzzer

2. Press the Enter key.

Page 54

Configuring Telephone Options

Down

Select Cancel

3. To increase the volume, press one of the following three keys:

— Up soft key — the Up navigation key — the Right navigation key

4. To decrease the volume, press one of the following three keys:

— Down soft key —the Down navigation key —the Left navigation key

5. Choose one of the following: — Press the Select soft key or the

Enter key to save the volume level,

and return to the Telephone

Options menu.

— Press the Cancel soft key to keep

existing configurations.

Adjusting the display screen contrast

To adjust the LCD screen contrast, press the Services key, select

Telephone Options, and then select Contrast adjustment.

You can also adjust the contrast using the Local Tools menu; Nortel recommends that you use the control in the Telephone Options menu.

Note: If you have an Expansion Module for IP Phone 1100 Series attached to your IP Phone, adjusting the IP Phone LCD screen contrast also adjusts the display screen contrast for the Expansion Module.

Page 55

To adjust the display screen contrast:

Configuring Telephone Options

Down

Select Cancel

1. To increase the display contrast level, press one of the following three keys:

— Up soft key — Up navigation key —the Right navigation key

2. To decrease the display contrast level, press one of the following three keys:

— Down soft key —the Down navigation key —the Left navigation key

3. Choose one of the following: — Press the Select soft key or the

Enter key to save the

changes, and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a language

The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and then select

Language…

If the language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password mor e than three times, the password functionality is locked. Contact your system administrator to unlock the password.

Page 56

Configuring Telephone Options

To select a language:

1. Press the Up/Down navigation keys to scroll, and highlight the desired language (for example, German [Deutsche]).

Note: Some languages may not be installed on your IP Phone. Contact your system adminstrator for more information about available languages.

2. Choose one of the following:

Select Cancel

Enter

— Press the Select soft key or Enter

key to save the desired language, and return to the Telephone

Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting date and time format

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time forma t, press the

Services key, select Telephone Options, and then select Date/Time.

To select a date and time format:

1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upperright side of the display area.

Page 57

Configuring Telephone Options

2. Choose one of the following:

Select Cancel

— Press the Select soft key or Enter

key to save the format, and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Accessing display diagnostics

The Display diagnostics option tests the IP Phone display screen and indicator lights.To access Display diagnostics, press the Services key, select Telephone Options, and then select Display diagnostics.

To use Display diagnostics:

1. Press the Up/Down navigation keys to scroll through the list to view display capabilities.

2. Press the soft key to the far right to return to the Telephone Options menu.

Choosing a local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options, and then select Local DialPad Tone.

Page 58

Configuring Telephone Options

To choose a local dialpad tone:

1. Press the Up/Down navigation keys to

2. Choose one of the following:

scroll and highlight one of the following dialpad tones:

— None to disable all tones — Short Click to enable a single tone

for all keys

— DTMF to turn on a separate DTMF

tone for each key

Select Cancel

Enter

— Press the Select soft key or Enter

key to save the tone selection, and return to the Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Viewing IP Phone information

The Set Info option displays the following IP Phone-specific information:

• General Info

• Set IP Info

• Ethernet Info

• Server Info

• Location Info

• Encryption Info To view IP Phone information, press the Services key, select Telephone

Options, and then select Set Info.

Page 59

To view IP Phone information:

1. Press the Up/Down navigation keys to

Configuring Telephone Options

scroll through the list to view IP Phone information.

Select

Enter

Cancel

2. Press the Select soft key or Enter key to view the highlighted information

3. Press the Up/Down navigation keys to scroll through the information.

4. Press the Cancel soft key to return to the previous menu.

Diagnostics

The Diagnostics option displays the following IP Phone-specific information:

• Diag Tools

•EtherStats

•IP Stats

• RUDP Stats

•QOS Stats This menu is for administrator use only.

Page 60

Configuring Telephone Options

Configuring Call Log Options

The Call Log Options screen displays the following items:

• Incoming Calls

• Preferred Name Match

• Area Code Setup Under Incoming Calls, the following can be selected:

• Log Mode

• New Call Indication Use the Call Log Options screen to configure the following preferences:

• “Configure the Incoming Calls – Log Mode” on page 60

• “Configure the Incoming Call – New Call Indication” on page 62

• “Configure Preferred Name Match” on page 63

• “Configure Area Code Setup” on page 64

Configure the Incoming Calls – Log Mode

You can configure the Callers List to log all incoming calls including calls while your phone is busy, or only unanswered calls. The default configuration is Log All Calls.

To log only unanswered calls, press the Services key, select Telephone

Options, and then select Call Log Options from the menu.

To select a log mode:

1. Highlight the Incoming Calls option and press the Select soft key or Enter key.

2. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

Page 61

Configuring Telephone Options

Select

3. Press the Select soft key or Enter key.

Enter

4. Press the Up/Down navigation keys to highlight Log Unanswe red Calls or Log

All Incoming Calls.

5. Choose one of the following:

Select Cancel

Enter

— Press the Select soft key or Enter

key to save the configuration.

— Press the Cancel soft key to keep

existing configurations.

To log all incoming calls including calls while your IP Phone is busy, press the Services key and select the Call Log Options from the Telephone Options menu.

To log all incoming calls including calls while IP Phone is busy

6. Press the Up/Down navigation keys to scroll and highlight the Incoming Calls option.

Select

7. Press the Select soft key or Enter key.

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Configuring Telephone Options

8. Press the Up/Down navigation keys to scroll and highlight Log Calls if busy.

9. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configure the Incoming Call – New Call Indication

You can configure your IP Phone 1165E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone

Options, and then select Call Log Options.

To configure New Call Indication:

1. Highlight the Incoming Calls option and press the Select soft key or Enter key.

Select

Enter

2. Press the Up/Down navigation keys to scroll and highlight New Call Indication.

Page 63

Configuring Telephone Options

Select

3. Press the Select soft key or Enter key.

Enter

4. Press the Up/Down navigation keys to scroll and highlight one of the following:

— New call indication off — New call indication on

5. Choose one of the following:

Select Cancel

Enter

— Press the Select soft key or Enter

key to save the configuration.

— Press the Cancel soft key to keep

existing configurations.

Configure Preferred Name Match

You can configure your IP Phone 1165E to display the name of the caller as defined in your Personal Directory. The default configura tion is Off. To configure Preferred Name Match, press the Services key, select

Telephone Options, and then select Call Log Options.

To configure Preferred Name Match:

1. Press the Up/Down navigation keys to scroll and highlight Preferred Name

Match.

2. Press the Select soft key.

Page 64

Configuring Telephone Options

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Preferred name match on — Preferred name match off

Select

4. Choose one of the following: — Press the Select soft key or Enter

Enter

key to save the configuration.

— Press the Cancel soft key to keep

Cancel

existing configurations.

Configure Area Code Setup

Use the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the telephone number followed by the area code (as opposed to the area code followed by the telephone number). This reordering is also performed when you scroll through your Callers List.

To configure area codes, press the Services key, select Telephone

Options, and then select Call Log Options.

To configure default area codes (maximum of three):

1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.

Select

2. Press the Select soft key.

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Configuring Telephone Options

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Area Code # 1 — Area Code # 2 — Area Code # 3

Select

Enter

Cancel

To edit area code display:

4. Press the Select soft key.

5. Use the dialpad to enter the area code at the prompt.

6. Choose one of the following: — Press Enter or the Select soft key to

save the configuration.

— Press the Cancel soft key to keep

the existing configurations.

Note: Refer to Table 3 on page 30 for an explanation of other available soft keys.

1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.

Page 66

Configuring Telephone Options

Select

Enter

2. Press the Select soft key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Area Code # 1 — Area Code # 2 — Area Code # 3

4. Press the Select soft key.

5. Use the dialpad to edit the number.

6. Choose one of the following: — Press the Select soft key or Enter

Select Cancel

key to save the configuration.

— Press the Cancel soft key to keep

existing configurations.

Note: Refer to Table 3 on page 30 for the explanation of other available soft keys.

Choosing a ring type

The Ring type… option configures the IP Phone ring tone. To choose a ring type, press the Services key, select Telephone Options, and then select Ring type…

Page 67

To select a ring type:

Configuring Telephone Options

1. Press the Up/Down navigation keys to scroll and highlight one of the ring types.

Play

Select

Stop

Cancel

Enter

2. Press the Play soft key to sample the ring tone.

3. Choose one of the following: — Press the Select soft key or Enter

key to save the ring type, and return to the Telephone Options menu.

— Press the Stop soft key, and then

use the

Up/Down navigation keys to select a

different ring type.

— Press the Cancel soft key to keep

existing configurations.

Enabling or disabling Call Timer

The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options, and then select Call Timer.

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Configuring Telephone Options

To enable or disable Call Timer:

1. Press the Up/Down navigation keys to

Enter

2. Choose one of the following:

highlight one of the following:

— Call Timer: On — Call Timer: Off

Select

Cancel

— Press Enter or the Select soft key to

save the configuration, and return to the Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Enabling OnHook Default Path

The OnHook Default Path option allows you to choose whether to use a headset or the Handsfree feature to operate your IP Phone while it is onhook. To enable OnHook Default Path, press the Services key, select

Telephone Options, and then select On hook default path.

To enable OnHook Default Path:

1. Press the Up/Down navigation keys to highlight one of the following:

— Handsfree enable — Headset enable

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Configuring Telephone Options

Enter 2. Choose one of the following:

— Press the Select soft key or Enter

key to save the default path, and

Select Cancel

return to the Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Changing feature key labels

The Change FeatureKey label option renames the label displayed next to each feature key or restores the default labels to the keys (co llectively or individually). To rename feature key labels, press the Services key, select Telephone Options, and then select Change FeatureKey label.

If the feature key label setting is password-protected, you must enter a password (SCPW) to change the feature key label. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, th e pa ssword functionality is locked. Contact your system administrator to unlock the password.

Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes.

To rename the labels:

1. Select the Change FeatureKey label

option.

Enter

2. Press Enter or the Select softkey.

Select

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Configuring Telephone Options

2493

Enter

Select Cancel

3. Press the feature key that you are changing.

If you press a prime DN key, an error

message appears. The error message that appears is

Can't chg PrimeDN key

In order to return from the menu from this error message you need to press the

OK soft key or the Enter key.

4. Enter the new information for the feature key label. To enter special characters, press the Up navigation key. For information about entering text, see

“Entering text using the IP Phone dialpad” on page 27.

5. Choose one of the following: —Press the Select soft key to save the

changes, and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

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Configuring Telephone Options

To restore the default labels:

To restore feature key labels, press the Services key, select Telephone

Options, and then select Change FeatureKey label.

1. Use the Up/Down navigation keys to scroll and highlight one of the following:

a. Restore all key labels — Press the Select soft key or Enter

key.

— Press the Yes soft key to change all

feature keys to default values or No to return to the previous menu.

b. Restore one key label — Press the Select soft key. — Press the feature key. —Press the Yes soft key to change the

selected feature key label to the default value or No to return to the previous menu.

Note: If labels are changed to default values, you cannot undo the change. The label configurations must be reentered.

Configuring the name display format

You can configure your IP Phone 1165E to display the name of the incoming calling party in the following formats:

• last name, first name

• first name, last name To configure name display format, press the Services key, select

Telephone Options, and then select Name Display Format.

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Configuring Telephone Options

To configure name display format:

1. Press the Up/Down navigation keys to scroll and highlight one of the following:

— last name, first name — first name, last name

Enter 2. Choose one of the following:

— Press the Select soft key or Enter

key to save the configuration.

Select Cancel

— Press the Cancel soft key to keep

existing configurations.

Configuring Live Dial Pad

The Live Dial Pad option activates the Primary DN key when you make a call by dialing a phone number on the dialpad without picking up the handset, or pressing the handsfree key.

To configure Live Dialpad, press the Services key, select Telephone

Options, and then select Live Dial Pad.

To configure Live Dial pad:

1. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Live Dial Pad: Off (Default) — Live Dial Pad: On

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Configuring Telephone Options

Enter

Select Cancel

2. Choose one of the following: — Press the Select soft key or Enter

key to save the configuration.

— Press the Cancel soft key to keep

existing configurations.

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Configuring Local Menu options

Note: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator.

Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator.

Your IP Phone 1165E has both local and server-based options. Press the

Services key twice, or right-click the mouse on the idle screen to access

the Local Tools menu, which is organized into the following submenus and can be scrolled through using the left or right navigation keys or the USB mouse.

• “Preferences submenu” on page 76

• “Diagnostics” on page 114

• “Configuration” on page 119

• “Locks” on page 120 If a menu entry has a number in front of it, you can select that entry by

pressing the associated key on the dialpad. For example, in the Local Tools' Preference menu, you can choose the Bluetooth Setup item by pressing 4.

The function of some keys on the IP Phone varies, depending on the situation. The key functions in the menus are describe d in Table 5.

Table 5: Navigation key functions in the main menu

Key Function

Left arrow Navigates to the menu on the left. Right arrow Navigates to the menu on the right. Up arrow Moves the highlight bar up through the submenu

items.

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Configuring Local Menu options

Table 5: Navigation key functions in the main menu

Key Function

Down arrow Moves the highlight bar down through the sub menu

items.

Enter or Select

Enter or Select softkey opens the submenu item.

softkey

Exit soft key Exits the main menu and returns the Display to the

Telephony menu.

Table 6 describes the key functions in a dialog box.

Table 6: Navigation key functions in a dialog box

Key Function

Enter Opens the list of the highlighted item. Up arrow Scrolls the highlight bar up the list. Down arrow Scrolls the highlight bar up the list. Select soft key Selects the item. Cancel soft

Cancels the selection.

key

Table 7 describes the key functions in the Edit mode.

Table 7: Navigation Key functions in the Edit mode

Key Function

OK soft key or Enter

Saves the changes and closes the list.

key

Bkspc soft key Backspaces a character. Clear soft key Clears the input. Cancel soft key Quits the list item edit without saving the

changes.

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Configuring Local Menu options

Navigation using the USB mouse

If you are using a USB mouse, you can right-click the Telephony screen to open the Local Tools menu, and then click a n item to se lect it. You can navigate through the menu items as follows:

• Clicking the left or right arrows of the main menu moves the selection of the main menu items to the left or right.

• Clicking on a submenu item selects it, and causes a further dialog box or menu to appear.

• Clicking the label of a soft key triggers the function of the soft key.

• Clicking in the blank space of the scroll bar above or below moves the screen up and down.

Submenu dialog attributes

A submenu dialog box has the following attributes:

• The top area displays a cookie crumb title that informs you where you are in the menu structure. When the title is too long for the display, it is truncated on the left.

Navigation using a mouse in a combo box

• Clicking on the value of the item or the arrows of the box on the right side opens the list.

• If the item can be edited, the softkeys change to the edit softkeys; that is, OK, BkSpc, Clear, and Cancel.

• Clicking the left mouse button in the editable item moves the edit cursor position.

• Clicking the left mouse button on the arrows at the right side of the box ends an edit (if editing), selects the current item, and closes the list.

Preferences submenu

The Local Tools menu 1. Preferences submenu offers the following choices:

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Configuring Local Menu options

• “1. Display Settings” on page 77

• “2. Language” on page 88

• “3. Headsets” on page 89

• “4. Bluetooth” on page 93

• “5. File Manager” on page 105

• “6. Background” on page 113

1. Display Settings

The Display Settings menu provides control of the items related to the display such as the contrast and brightness settings, the duration of the backlight, the color theme used on the IP Phone, and the bolding of the Expansion Module font. You can review the changes in the display before saving them. The following table describes th e it em s in th e Disp l ay Settings.

Table 8: Display Settings functions (Part 1 of 2)

Tool Description

Contrast Sets the contrast of the display. Brightness Sets the brightness of the display. Backlight Sets the duration for which the

backlight remains on when the IP Phone is idle.

Slideshow Sets the delay time for the slideshow to

begin after the IP Phone is idle.

Display Dim Enabled When the backlight timer expires, the

display dims instead of turning completely off.

Theme Allows the selection of a predefined

theme for the display.

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Configuring Local Menu options

Table 8: Display Settings functions (Part 2 of 2)

Tool Description

Use Theme Background The background image of the color

theme is used instead of a userprovided background. Uncheck this if you want to use a user-provided background.

Use Font Smoothing Makes the font curves appear

smoother. Disabling this can improve the appearance of some language’s text on the display.

Use Outlined Font Changes the telephony screen font of

the IP Phone to a white font with black outline. Helps to make the text readable when a user-provided background is enabled.

GEM Bold Font Controls whether the font in the

Expansion Module(s) (GEM) is bolded or not.

Use Simple Icons Changes the line or feature key icons to

ones similar to those on earlier IP Phones.

Note: Changes you make to contrast in this menu are lost if the IP Phone is reset. To avoid losing your changes, Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu.

Note: Changes to the GEM Bold Font or Use Simple Icons checkboxes can cause the attached Expansion Modules (GEMs) to reset after the Apply key is pressed. This is normal and allows the Expansion Modules (GEMs) to refresh the display in a new format.

To adjust the display settings, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

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Configuring Local Menu options

Using the Contrast or Brightness settings:

To use the contrast or brightness settings, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

Note: To increase the se rvice life of the display: – set the brightness below 3/4 – avoid using the “Always On” setting of the backlight timer value

1. Press the Up/Down navigation keys to choose one of the following:

— Contrast

— Brightness

2. Click the left/right arrow of the indication bar, or use the Left/Right navigation keys to adjust the setting.

3. Choose one of the following: — Press the Apply soft key to save changes. — Press the Cancel soft key to dismiss the changes.

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Configuring Local Menu options

Setting the Backlight Timeout Value:

To set the backlight timeout value, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

1. Press the Up/Down navigation keys to choose Backlight.

2. Click the left/right arrow of the indication bar, or use the navigation keys to select the timeout value. The values are as follows:

— 5 sec —1 min —5 min —10 min —15 min —30 min —1 hr —2 hr — Always on

3. Choose one of the following: — Select the Apply soft key or the Enter key to save changes. — Select the Cancel soft key to dismiss the changes.

Using the Digital Picture Slideshow:

The new IP Phone 1165E has a digital picture slideshow feature. You can copy or transfer images into the phone, and view a slideshow of them as a screensaver. For more information, refe r “Accessing the files on the IP

Phone 1165E” on page 105.

To use the digital picture slideshow feature, pr ess the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

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Configuring Local Menu options

1. Select the Slideshow settings using the Up/Down navigation keys or the USB mouse.

2. Click the Left/Right arrow of the indication bar, or use the navigation keys to select the timeout value. The values are as follows:

—1 min —5 min —10 min —15 min —30 min —1 hr —2 hr — Off (default)

3. Choose one of the following: — Select the Apply soft key or the Enter key to save changes. — Select the Cancel soft key to dismiss the changes.

Using the Backlight Dim feature:

When Display Dim is enabled and the backlight timer expires, the backlight dims to a low level instead of turning off completely.

To use the backlight dim feature, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

1. Select the Display Dim Enabled settings using the Up/Down navigation keys or the USB mouse. By default the check box is cleared.

2. Press the Enter key or use the USB mouse to togg le th e ch eck box .

3. Choose one of the following: — Select the Apply soft key to save changes. — Select the Cancel soft key to dismiss the changes.

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Configuring Local Menu options

Setting a theme:

To set a theme, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select 1. Display Settings.

1. Select the Theme setting using the navigation keys or USB mouse.

2. Select a theme using the Left/Right navigation keys or the USB mouse.

3. Choose one of the following: — Select the Apply soft key to save changes. — Select the Cancel soft key to dismiss the changes. Note: You can select the colors of the soft key labels and text for a

user-provided background by selecting them from the themes and they will be applied even though the theme is not selected.

Using the Background Theme:

To use the background theme, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

1. Select the Use Theme Background setting using the navigation keys or USB mouse. By default, the check box is selected.

2. Use the Enter key or the USB mouse to clear or select th e check box. If you clear the check box, the IP Phone uses the image yo u ha ve selected or downloaded as the background of the IP Phone display. If you select the check box, the IP Phone uses the color theme background you have selected as the phone display background.

3. Choose one of the following: — Select the Apply soft key to save changes. — Select the Cancel soft key to dismiss the changes.

Using Font Smoothing:

To use the font smoothing, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

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Configuring Local Menu options

1. Select the Use Font Smoothing setting using the Up or Down navigation keys or USB mouse.

2. Use the Enter key or USB mouse to toggle the check box.

3. Choose one of the following: — Select the Apply soft key to save changes. — Select the Cancel soft key to dismiss the changes.

Using Outlined Font:

To use the outlined font, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select 1. Display Settings.

1. Select the Use Outlined Font setting using the navigation keys or USB mouse.

2. Use the Enter key or USB mouse to toggle the check box.

3. Choose one of the following: — Select the Apply soft key to save changes. — Select the Cancel soft key to dismiss the changes.

Using the Expansion Module Bold Font:

Enabling this option bolds the font on the GEM display. Not bolding it may make some text of language appear more clearly.

To use the Expansion Module bold font, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

1. Select the GEM Bold Font setting using the navigation keys or USB mouse.

2. Use the Enter key or USB mouse to toggle the check box.

3. Choose one of the following: — Select the Apply soft key to save changes. — Select the Cancel soft key to dismiss the changes.

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Configuring Local Menu options

Using the Simple Icons:

To change the type of icons, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select

1. Display Settings.

1. Select the Use Simple Icons setting using the navigation keys or USB mouse.

2. Use the Enter key or USB mouse to toggle the check box: — Enable check box to enable display of traditional icons on

Telephony screen.

— Clear check box to enable display of new icons on the telephony

screen.

3. Choose one of the following options: — Select the Apply soft key to save the changes. — Select the Cancel soft key to dismiss the changes.

Table 9 compares the new IP Phone 1165E icons to the simple icons.

Simple icons are listed under IP Phones 1120E/1140E/1150E graphical grayscale displays column.

Table 9: Standard Nortel Icons (Part 1 of 5)

IP Phones Free form icon state

1120E/1140E/1150E

graphical grayscale

IP Phone 1165E icons

displays

I-idle

U-Idle

I-Ring

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Configuring Local Menu options

Table 9: Standard Nortel Icons (Part 2 of 5)

IP Phones Free form icon state

1120E/1140E/1150E

graphical grayscale

IP Phone 1165E icons

displays

U-Ring

I-Active

U-Active

I-Hold

U-Hold

I-Group Listen

U-Group Listen

Feature Active

Feature Inactive

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Configuring Local Menu options

Table 9: Standard Nortel Icons (Part 3 of 5)

IP Phones Free form icon state

1120E/1140E/1150E

graphical grayscale

IP Phone 1165E icons

displays

I-Hold Ringing

U Hold Ringing

Active Audio

Hold Audio

Home

Business

Extension Number

Pager

Voice

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Configuring Local Menu options

Table 9: Standard Nortel Icons (Part 4 of 5)

IP Phones Free form icon state

1120E/1140E/1150E

graphical grayscale

IP Phone 1165E icons

displays

Fax

Wireless

Internet address

Set-to-Set Message

Secured

Trash can

Inbox

Outbox

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Configuring Local Menu options

Table 9: Standard Nortel Icons (Part 5 of 5)

IP Phones Free form icon state

Video

Other/Misc.

1120E/1140E/1150E

graphical grayscale

displays

IP Phone 1165E icons

2. Language

The Language setting in the Preferences menu configures the language used on the IP Phone display.

• The language can also be configured under the Telephone options menu. See “Configuring Telephone Options” on page 51.

• To set the language using the Preferences menu, press the

Services key twice to open the Local Tools menu and press the 2

key on the dialpad to select 2. Language....

To select the language using the Language dialog:

1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

2. Choose one of the following:

OK Cancel

— Press the OK soft key to save the

desired language, and return to the

Preferences menu.

— Press the Cancel soft key to keep

existing configurations.

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Configuring Local Menu options

Exit

3. Press the Exit soft key to exit to the main display.

3. Headsets

Use the Headsets tool to select the headset used on your IP Phone. To select the headset used in the local menus, press the Services key

twice to open the Local Tools menu, and then press the 3 key on the dialpad to select 3. Headsets...

Selecting an Active Headset Device

You can select Active Headset Device as Wired, USB, or Bluetooth using the Active Headset Device option. Follow the procedure to select an active headset device.

To select an active headset device

Enter

1. Press the Enter key to open the Active

Headset device list.

Select Cancel

2. Press the Up/Down navigation keys to scroll to one of the following Active Headset Devices:

—Wired —USB — Bluetooth

3. Press Select for the desire device or press Cancel to keep existing configurations

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Configuring Local Menu options

4. Press the OK soft key to save the desired headset selection and return to the Preferences menu.

Note: You can select a headset regardless of its connection status. It does not have to be physically connected to the IP Phone 1165E.

Exit

5. Press the Exit soft key to exit to the main display.

Enabling a USB headset

For a list of supported headsets that provide acceptable audio performance with the IP Phone 1165E, go to www.Nortel.com.

Figure 20: Headset menu item display

To enable a USB headset

Making a change in the Headset menu page takes effect immediately.

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Configuring Local Menu options

Note: Press the Apply button to make the changes permanent. Press Exit to discard any changes.

1. Select USB from the Active Headset Device list.

2. Select the Enable HID Commands check box to provide full HID for supported headsets.

Note: The following two steps applies only if the Nortel Headset Adapter is connected. You can select the Headset Type only for the Nortel USB Headset Adapters. If the Nortel USB Headset Adapter is not detected, the Headset Type se lection is disabled, and cannot be modified.

3. Select the Headset type from the following list of headsets:

• DuraPlus-B (GN Netcom DuraPlus Binaural Headset)

• DuraPlus-M (GN Netcom DuraPlus Monaural Headset)

• GN2020 (GN Netcom GN2020 NC Monaural Headset)

• GN2100 (GN Netcom GN2100 Monaural Headset)

• GN2115 (GN Netcom GN2115 ST Binaural Headset)

• GN2117 (GN Netcom GN2117 ST Monaural Headset)

• GN2125 (GN Netcom GN2125 NC Binaural Headset)

• GN2220 (GN Netcom GN2220 NC Monaural Headset)

• GN2225 (GN Netcom GN2225 NC Binaural Headset)

You can select and configure a headset type regardless of whether the headset is plugged in or not to the Nortel USB Headset Adapter.

4. Select the Back Light check box to control the backlight on the Nortel USB Headset Adapters. This check box is selected by default.

5. Press Apply to save the changes and return to the pre v ious menu or press Exit to discard any changes and return to the previous menu.

Limitations and advisories

• USB headsets consume power from the USB port in order to operate. The USB port on the IP Phone imposes a limit of only 100mA if PoE (Power over Ethernet)-powered and 500 mA if local AC- powered. The

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Configuring Local Menu options

limit of 100mA is sufficient to power the Nortel USB Headset Adapters.

• USB Audio support does not include stereo audio.

• For the Nortel USB Adapters, it is a requirement that the firm wa r e of this device be V2.0.32 or later.

• For the Algo 4900 USB ATA, it is a requirement that the firmware of this device be v1.00.32 or later.

• The Algo 4900 USB ATA is classified as a high-power device. It can be powered directly by an 1165E IP Phone only if the phone is powered by the AC Adapter. If the IP Phone is powered by PoE then the Algo 4900 USB ATA must be connected through a powered USB hub.

Nortel Mobile Headset Adapter properties

You can use the Nortel Mobile Headset Adapter to answer calls on the IP Phone 1165E.

To access the Nortel Mobile Headset Adapter (MHA) properties (Headset type and Backlight options), press the Services key twice to open Local

Tools and press the 3 key on the dialpad to select 3.Headsets....

Note: The Headset type and Backlight options can be modified only when the MHA is attached.

Table 10 describes the features of the Nortel Mobile Headset Adapter.

Table 10: Nortel Mobile Headset Adaptor elements and functions (Part 1 of 2)

Key Function

Answer key Press to answer an incoming call.

If there is no incoming call, the IP 1165E handset selects a line, and you hear a dial tone. This is also referred to as Off-hook.

Release/Goodbye key This is also referred to as On-hook.

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Configuring Local Menu options

Table 10: Nortel Mobile Headset Adaptor elements and functions (Part 2 of 2)

Key Function

Mute key Press the Mute key to listen to the receiving

party without transmitting. Press the Mute key again to return to two-

way conversation.

Volume key Use the Volume buttons to increase or

decrease the volume of the headset.

Backlight The backlight illuminates when you connect

your headset to the IP Phone 1165E.

4. Bluetooth

Your IP Phone 1165E is equipped with a radio system to support Bluetooth wireless technology enabled headse ts. Double-press the

Headset key to open the Bluetooth Setup dialog box. You must be

familiar with the operation of the navigation keys to work in the Bluetooth Setup dialog box. See the Navigation keys description.

The Bluetooth Setup menu entry is not available on all IP Phones. If the Bluetooth Setup menu entry appears dimmed, or fails to open when you double press the Headset key, the feature is not enabled on your IP Phone. Before you can use a wireless headset with your IP Phone, the feature must be enabled by the system administrator. Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use.

Note: Nortel recommends that you not p air more than one h eadset of the same model, as they have identical names in the Paired list.

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Configuring Local Menu options

Figure 21: Bluetooth Setup screen

To pair a wireless headset with your IP Phone:

1. Double-press the Headset key to open the Bluetooth Setup dialog box.

(Headset)

The Enable Bluetooth check box is highlighted.

If the Bluetooth Setup menu fails to open when you double press the Headset key, Bluetooth wireless technology feature is not enabled on your phone. Contact your administrator.

2. Press the Enter key to activate Bluetooth wireless technology.

A check mark is displayed on the Enable

Bluetooth item to indicate that the

Bluetooth wireless technology is activated. The message “Bluetooth Enabled” appears at the bottom of the display.

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Configuring Local Menu options

3. Put your Bluetooth wireless technolog y headset in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor.

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Configuring Local Menu options

4. Search devices. a. Ensure that your headset is in

Pairing or Search Mode.

b. Press the Right navigation key

twice, and highlight the Search button, displayed next to the Search

Devices item. c. Press the Enter key. The message "Searching…." appears. It

can take up to two minutes for the search to complete.

If the search is successful, the message "Search Completed Found Device(s)" appears, and a list of devices that support Bluetooth wireless technology appears in the Found: list.

d. Choose one of the following: — If the search is successful, proceed

to Step 5.

— If the search is not successful, the

message "Search completed. No

device found" appears. If this

happens, or if the headset times out

and exits search/pairing mode,

power off the headset, and repeat

Step 3 and Step 4.

If pairing is still unsuccessful, pair

the IP Phone to another wireless

headset, or contact the headset

vendor.

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Configuring Local Menu options

Stop

5. When the name of your headset appears in the Found: box, press the Stop soft key or wait for the search to finish. Whe n the search is complete, the message "Search Completed Found Device(s)" appears.

6. Choose one of the following:

• If the name of your headset appears in the Found: box, proceed to Step 7.

• If your headset is not displayed in the

Found: box, select your headset from

the list, as follows: a. Press the Right navigation key one

or more times to highlight the

Found: box. Press the Enter key to

start the edit mode.

b. Press the Down navigation key to

open the Found: list. Press the Up/

Down navigation keys to scroll and

highlight your headset.

c. Press the Enter key to select the

headset and close the list. Press the

Enter key to exit edit mode.

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Configuring Local Menu options

7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press the Enter key.

a. A dialog box appears, with the

prompt "Enter PIN#".

b. Use the phone dialpad to enter the

PIN for the wireless headset and press the Enter key.

Check your headset documentation to find its PIN (sometimes called a passkey). Typically this value is

0000.

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Configuring Local Menu options

8. Choose one of the following:

• If the headset is successfully paired with your IP Phone, proceed to Step 9. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item. If pairing is successful, the message "Pair completed" also appears at the bottom of the screen.

• If the headset is not successfully paired with your IP Phone, an error message appears at the bottom of the screen. If an error message appears:

— Confirm that the wireless headset is

still in search/pair mode.

— If the headset timed out and exited

search/pairing mode, put the headset in pairing mode, as discussed in Step 3 and Step 7.

— Check that you are using the correct

PIN and repeat Step 7.

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Configuring Local Menu options

9. Choose one of the following:

• If the name of your headset appears in the Paired: box, proceed to Step 10.

• If more than one device is paired, and the one you wish to use is not shown in the Paired: box, navigate to the one you want, as follows:

a. Press the Right navigation key one

or more times to highlight the

Paired: box. Press the Enter key to

start the edit mode.

b. Press the Up/Down navigation keys

to open the list. Press the Up/Down navigations key to scroll in the

Paired: list and highlight your

headset.

c. Press the Enter key to select the

headset and close the list. Press the

Enter key to exit edit mode.

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Nortel 1165E User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Title page

Revision history

Contents

About the Nortel IP Phone 1165E

Basic features

Telephone controls

Telephone display

USB support

License Notification

Call features and Flexible Feature Codes

Security features

Encrypted calling

Station Control Password (SCPW)

Entering and editing text

Entering text using the IP Phone dialpad

Entering text using the USB keyboard

Editing text using the soft keys

Virtual Private Network

Before you begin

Connecting your IP Phone

QoS configuration recommendations

Installing and configuring VPN

Configuring Telephone Options

Using the Telephone Options menu

Adjusting the volume

Adjusting the display screen contrast

Selecting a language

Selecting date and time format

Accessing display diagnostics

Choosing a local dialpad tone

Viewing IP Phone information

Diagnostics

Configuring Call Log Options

Choosing a ring type

Enabling or disabling Call Timer

Enabling OnHook Default Path

Changing feature key labels

Configuring the name display format

Configuring Live Dial Pad

Configuring Local Menu options

Preferences submenu

1. Display Settings

2. Language

3. Headsets

4. Bluetooth