Nortel 1165E User Manual

Title page

Nortel Communication Server 1000

IP Phone 1165E

User Guide

Revision history

July 2010

Stan dard 02.02. This document is up-i ssued to reflect changes in technical content for Call Log Options and to add Record on Demand content.

June 2010

Standard 02.01. This document is up-issued to support Communication Server 1000 Release 7.0.

April 2010

Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.5 and Communication Server 1000 6.0 with UNIS tim 4.1.

October 2009

Stan dard 01.0 1. This document is issued to suppor t the IP Phone 1165E for Communication Server 1000 Release 5.5 and 6.0.

Revision history

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

USB support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 23

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Station Control Password (SCPW) . . . . . . . . . . . . . . . . . 24

Entering text using the IP Phone dialpad . . . . . . . . . . . . . . . . 27

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 28

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 29

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Contents

Connecting your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

QoS configuration recommendations . . . . . . . . . . . . . . . . 34

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 52

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 54

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 56

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 57

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 57

Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . 58

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . 60

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 67

Contents

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 68

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 69

Configuring the name display format . . . . . . . . . . . . . . . . 71

Configuring Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . 72

Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

1. Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

5. File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

6. Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . 115

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . 115

5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 118

7. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

8. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . 118

9. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

10. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . 119

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

1. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . 119

2. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 120

Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

1. Lock menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

2. USB Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . 126

Contents

Making a call using the Corporate Directory . . . . . . . . . 126

Making a call using the Personal Directory . . . . . . . . . . 127

Making a call using the Callers List . . . . . . . . . . . . . . . . 128

Making a call using the Redial List . . . . . . . . . . . . . . . . . 129

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 140

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 144

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 146

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 151

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 152

Securing your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Contents

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 156

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 158

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Using Call Page Connect to make an announcement . . . . . 164

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 165

Charging a call or charging a forced call . . . . . . . . . . . . . . . 165

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 169

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 175

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 183

Using Virtual Office on your Remote IP Phone . . . . . . . 185

Using Virtual Office on your Office IP Phone . . . . . . . . . 187

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 189

Automatic log out from Virtual Office . . . . . . . . . . . . . . . 189

Emergency calls on your Remote IP Phone . . . . . . . . . 189

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 190

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 192

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 193

Contents

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 193

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 194

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 195

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 197

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 202

Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 208

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Connecting the components of the IP Phone . . . . . . . . . 210

Contents

About the Nortel IP Phone 1165E

The IP Phone 1165E builds on the award-winning IP Phone 1100 Series industrial design and offers a high resolution c olor disp la y an d new graphical user interface elements that enhance the user experience. The IP Phone 1165E provides easy access to multiple lines and call processing features. It supports converged (voice and data) applications through External Application Server APIs to provide productivity enhancing applications and to enrich user experience with advanced multimedia interaction. (See Note 1).

Experience the display capabilities by personalizing the background image of the IP Phone 1165E display, and loading dig ital pictures into the IP Phone to view a Digital Picture Slideshow when the IP Phone is idle. The audio experience is enhanced through engineered audio tuning, and supports wideband (see Note 2) with a newly-stylized handset that has been softly contoured for additional comfort when using the handset.

Note 1: This feature requires an External Application Server. Note 2: Wideband has dependencies on Nortel Communication

Platform support, including Communication Server 1000 and is minimum-release dependent.

About the Nortel IP Phone 1165E

Basic features

Your IP Phone 1165E supports the following features:

• up to sixteen line/feature keys with indicators using the Shift fe ature

• four soft keys to provide easy access to features and call control

• high resolution color display

• high-quality handsfree speakerphone

• wideband audio support for handset, headset, speaker, and handsfree microphone

• volume control keys for adjusting ringer, handsfree, handset, and headset volume

• seven specialized feature keys: —Quit

— Directory — Message/Inbox — Shift/Outbox — Services

—Copy — Expand

• five call-handling keys: —Mute — Handsfree — Goodbye — Headset —Hold

• two Gigabit Ethernet ports—for LAN and PC connections

• integrated headset support for wired and wireless options including USB and Bluetooth Wireless Technology

• IEEE 802.3af PoE or local AC power options

About the Nortel IP Phone 1165E

• hearing aid compatibility

• USB port for connecting a USB keyboard, USB mouse, USB headset, USB flash drive and powered hubs

• USB access control (USB lock) that controls how the USB port on the IP Phone 1165E can be used

• support for Graphical External Application Server (GXAS) protocol that enables External Application Server APIs to provide feature functionality

• support for the IP Phone 1100 Series Expansion Module to add keys

For information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101).

About the Nortel IP Phone 1165E

Telephone controls

Figure 1 on page 14 shows the IP Phone 1165E.

Figure 1: IP Phone 1165E

This section describes the controls on your IP Phone 1165E.

Context Sensitive Soft keys are located

below the display area. The LCD label above each key changes, based on the active feature. These keys are referred to as Soft

keys throughout this document.

About the Nortel IP Phone 1165E

When a triangle appears before a soft key label, the feature is active.

Press the More... key to access the next layer of soft keys.

The keys on either side of the LCD display area are Self-labeled Line/Programmable

feature keys, with labels on the LCD. These

keys also function as line (DN) keys. These keys are referred to as Line/ feature

keys throughout the remainder of this guide.

A steady LCD icon beside a line (DN) key indicates that the line is active. A flashing LCD icon indicates the line is on hold or the feature is being programmed.

(Volume +)

(Volume -)

A steady LCD icon beside a feature key indicates that the feature is active. A flashing LCD icon indicates that the feature is being programmed.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

About the Nortel IP Phone 1165E

(Mute)

Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.

If your Mute key is enabled.press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation.

Note: If you Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by press the Hold key.

The Mute key a pplies to handsfree, handset, and headset microphones.

The Mute LED indicator, located on the

Mute key, flashes to indicate that the

microphone is muted.

(Handsfree)

(Navigation)

Press the Handsfree key to make or answer a call using the two way speakerphone.

The Handsfree LED indicator, located on the

Handsfree key, lights to indicate when

handsfree is active.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen.

Use Up and Down to scroll up and down in lists.

(Hold)

(Expand)

(Headset)

About the Nortel IP Phone 1165E

Use Enter, at the center of the Navigation key cluster, to confirm menu selections.

In most menus, you can use Enter instead of the Select soft key.

Press the Hold key to put an active call on hold. Tap the flashing line key to return to the caller on hold.

Use the Expand key to access applications managed through an external application server.

Note: This feature requires an Extern al Application Server.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

(Headset)

(Goodbye)

The Headset LED indicator, located on the

Headset key, lights to indicate that the

headset is in use.

Press the Headset key twice to open the Bluetooth Setup menu.

If the Bluetooth wireless technology is not enabled on your IP Phone, this menu is not available.

Use the Goodbye key to terminate an active call.

About the Nortel IP Phone 1165E

(Copy)

When a message is waiting, the red Visual

Alerter/Message Waiting indicator lights.

Also, when the ringer sounds, this indicator flashes.

Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

When your IP Phone 1165E firmware is being updated, the blue Feature Status

Lamp indicator flashes.

To find out if additional features are supported for this lamp, contact your administrator.

Press the Copy key to copy entries to your Personal Directory from other lists, such as the Callers List, Redial List, and Corporate Directory.

(Quit)

(Shift/Outbox)

(Msg/Inbox)

Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.

Press the Shift/Outbox key to toggle between two feature key pages, and to access an additional six lines or features.

This function is not available on all phones; consult your system administrator.

Press the Message/Inbox key to access your voice mailbox.

This function is not available on all phones; consult your system administrator.

(Directory)

(Services)

About the Nortel IP Phone 1165E

Press the Directory key to access directory services.

Press the Services key, and then use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment...

— Contrast adjustment — Language... — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type... — Call timer — On hook default path — Change FeatureKey label — Name Display Format — Live Dial Pad

• Password Admin: — Station Control Password The Password Admin menu is not

available on all IP Phones. Consult your system administrator.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

— Press the Services key to exit from

any menu or menu item.

About the Nortel IP Phone 1165E

(Services)

(Navigation Keys)

Telephone display

Press the Services key twice to access the Local Tools menu, and then use the Left / Right navigation keys to access the following items:

• Preferences

• Diagnostics

• Configuration

• Locks

If you attempt to access the Local Tools menu, and a dialog box appears prompting you for a password, contact your system administrator. Your system administrator can establish a password for the Local Tools menu.

The IP Phone 1165E provides a 4.1 inch (diagonal measured) color QVGA TFT display, capable of displaying a QVGA 320 x 240 (width by height) image. The graphics controller supports 24-bit color (16 million colors).

Your IP Phone 1165E provides three display areas:

• The upper display area provides labels for the eight line/ feature key labels.

• The middle display area contains information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and IP Phone information.

• The lower display area provides labels for the four soft keys.

Figure 2 on page 21 shows the IP Phone 1165E display area, including

the line/feature keys and soft keys.

About the Nortel IP Phone 1165E

Figure 2: IP Phone 1165E display area

Self-labeled line/programmable feature key labels appear beside the line keys, and context-sensitive soft key labels appear directly above the soft keys. Self-labeled means that the label next to the line/feature key is presented from the call server automatically if a feature is programmed, and can also be edited and changed by the user. Context-sensitive means that the labels that appear above the soft keys present the features that are available to the user at that time. The soft key labels change depending on the active feature or the state of the call.

Self-labeled line/programmable feature keys are referred to as line/ feature keys and Context Sensitive Soft keys are refe rr ed to as soft key s throughout this document.

About the Nortel IP Phone 1165E

Figure 3 on page 22 shows an idle LCD screen.

Figure 3: IP Phone 1165E LCD screen

USB support

The IP Phone 1165E has a USB port for connecting a USB keyboard, USB mouse, USB headset, and USB flash drive. The IP Phone 1165E supports powered downstream 1.1-compliant USB hubs, including USB

2.0 hubs, if they offer USB 1.1-backwards compliancy.

There are two levels of power for the USB port.

• When you power the IP Phone 1165E through Ethernet POE, the IP Phone 1165E provides up to 100 mA at 5 volts for the USB port.

• When you power the IP Phone 1165E through local AC powe r, the IP Phone 1165E provides up to 500 mA at 5 volts on the USB port.

Note: Current limiting can obstruct the working of complex devices such as USB keyboards with built-in hubs. If a hub is involved, use external power.

You can plug a USB flash drive into the USB Port of the IP Phone 1165E or on a powered hub connected to the IP Phone, and transfer file s to an d from the IP Phone.

About the Nortel IP Phone 1165E

License Notification

Notify your system administrator if your IP Phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the IP Phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the IP Phone. For information about provisioning the IP Phones, see Nortel Communication Server 1000 IP Phones Fundamentals (NN43001-

368).

Call features and Flexible Feature Codes

Some features are not available on all IP Phones. Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone 1165E, and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone 1165E.

Security features

The following security features are available on your IP Phone 1165E:

• Encrypted calling

• Station Control Password (SCPW)

Encrypted calling

Your IP Phone 1165E supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) appears on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

About the Nortel IP Phone 1165E

Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your IP Phone

• password-protected IP Phone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform ation.

To change your SCPW:

1. Press the Services key once.

(Services)

2. Press the Up/Down keys to scroll, and then highlight Password Admin.

3. Press Enter.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down keys to scroll and highlight New Password.

6. Press Enter.

About the Nortel IP Phone 1165E

7. Use the dialpad to enter the new password.

Select

8. Press the Select soft key to accept the new password.

If you are locked out of your IP Phone 1165E, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

(Directory)

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

Enter

4. Press the Enter key.

About the Nortel IP Phone 1165E

Yes No

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following soft keys: — Yes to accept the selection — No to return to the Directory menu

Done

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your IP Phone 1165E using the following methods:

• “Entering text using the IP Phone dialpad” on page 27

• “Entering text using the USB keyboard” on page 28

The use of any of these methods for text entry or editing depends on the application. Table 1 shows the applications and input devices that you can use for text entry.

Table 1: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard Local Tools menu USB keyboard

Dialpad USB keyboard for numeric

entries only

Dialpad for numeric entries

Entering text using the IP Phone dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List. Use the dialpad in conjunction with the soft keys.

For example, if you want to enter the letter A, press the number 2 key once. If you want to enter the letter C, press the number 2 key three times. No letters are associated with the number 1 or the 0 keys; however, punctuation is associated with these keys.

Entering and editing text

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in IP Phone applications (for example, when dialing), you can use the keyboard to enter digits (0 to 9), a s well as * and # . Other characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, f8, f9, f10, f11, f12, f13, f14, f15, f16, f17, f18, f19, and f20) to control the IP Phone. Table 2 shows the function keys and their asso cia te d ac tion during IP Phone calls.

Table 2: USB keyboard function keys during IP Phone calls (Part 1 of 2)

Function key Action

f1 Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit f9 Services (Globe) f10 Expand to PC f11 DN/Feature key 0 f12 DN/Feature key 1 f13 DN/Feature key 2

Entering and editing text

Table 2: USB keyboard function keys during IP Phone calls (Part 2 of 2)

Function key Action

f14 DN/Feature key 3 f15 DN/Feature key 4 f16 DN/Feature key 5 f17 Soft key 1 f18 Soft key 2 f19 Soft key 3 f20 Soft key 4 0–9 0–9 A–Z A–Z a–z a–z

Note: Contact your system administrator to see if USB keyboard function keys are supported on your IP Phone 1165E.

Editing text using the soft keys

You can use the softkeys, in conjunction with the dialpad, to easily edit text when you use features such as Personal Directory, Redial List, and Caller List

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to

perform.

Entering and editing text

4. If the character you want is not visible, press the More... soft key to access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and perform one of the following:.

a. Press the Left/Right navigation keys to move to a specific

symbol and press the Choose soft key to select a symbol.

b. Press the Next soft key to exit without editing the text.

When you are editing text using the soft keys, various commands are available on the softkeys to help you, as described in Table 3 on

page 30.

Table 3: Editing text using soft keys

Soft key Description

Cancel Cancel an action. Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected). Clear Clear the input field. Case Switch the next character to either uppercase or

lowercase. Delete Backspace one character. Done/Select/Enter Varies, depending on the state of your IP Phone. More... Access additional soft keys.

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