Nokia UG-207 User Manual
DiVitas Client
User Guide for Nokia E and N Series
Version 2.7
Part Number: DOC-CLIENT-UG-207
Copyright and Confidentiality Notice
Copyright 2009 DiVitas Networks, Inc. All rights reserved. DiVitas Networks, DiVitas
Server, DiVitas Client and the DiVitas logo are trademarks of DiVitas Networks, Inc. All
other trademarks are properties of their respective owners.
The designs, features, documentation, software, data and firmware described herein are
confidential and proprietary to DiVitas Networks, Inc. and its suppliers. None of these
items, regardless of the forms in which they exist, may be used or disclosed to others for
any purpose except as specifically authorized in writing by DiVitas Networks, Inc. In
accepting this document or utilizing this software, the recipient agrees that neither this
document nor the information or designs disclosed therein nor the software nor any part
thereof shall be reproduced or transferred to other documents nor used or disclosed for
any purpose except as specifically authorized in writing by DiVitas Networks, Inc.
Disclaimer
DiVitas Networks, Inc. makes no representation or warranties, expressed or implied, as to
the truth or accuracy of any information contained herein. This publication may include
typographical errors and technical inaccuracies. The content is provided “as is” and all
expressed or implied conditions, representations and warranties, including any implied
warranty of merchantability, fitness for a particular purpose, or non-infringement, are
disclaimed, except to the extent that such disclaimers are held to be legally invalid.
2
This book is for users of the DiVitas Client on certain Nokia E Series and N Series
handset models. Although this book contains some general E Series usage information,
the book’s focus is on the DiVitas Client itself. The book is not intended to be an
exhaustive guide on all E Series and N Series features.
For information about non-DiVitas features on your Nokia handset, see the Nokia User
Guide for your handset model. The Nokia web site is also a worthy source of information
about your handset.
DiVitas Product Documentation
Table 1 lists the user documents for the DiVitas Server and the DiVitas Client.
Table 1. DiVitas User Documentation
About This Book
Solution
Component
DiVitas Server DiVitas Server Administration Guide
DiVitas Client DiVitas Client User Guide for Nokia E and N Series (this document)
Title and Description
Describes how to install and configure the DiVitas Server and how to manage user
accounts and features.
Describes the DiVitas Client for E Series and N Series handsets and how to configure
and use the client.
DiVitas Client Quick User Guide
Shoret guide that provides basic information about the DiVitas Client.
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
3
Typographical Conventio ns
About This Book
Typographical Conventions
Table 2 lists the conventions used in this guide to highlight information.
Table 2. Typographical Conventions
Text
Appearance
Blue Blue text indicates a command. To use a command, use the left or right selection key to
Italics Italics are used to indicate a value you must supply. Bold is used to indicate text that
Bold Generally, bold is used to show characters you must enter exactly as they are shown in
Blue underline Blue, underlined text indicates a URL link. You can click on the link to access the web
Meaning
select it.
For example, to place an active call on hold, press the left selection key and select Hold.
Some commands, such as Options, display a list of subcommands. The text indicates
this with a bracket, as follows:
To end a call, select Options > End.
must be entered exactly as shown.
Italics also are occasionally used to indicate emphasis, such as when a new term is
being introduced or when special attention should be given to a specific word or phrase.
Italics also are used to highlight the titles of other documents referred to in this
document.
the text. Bold is also used sparingly to highlight important text.
page.
CAUTION! This icon and the bold text next to it call attention to the potential for data loss
or service interruption.
Note. This icon and the text next to it call attention to important supplementary details.
Terminology
This guide uses the term cellular to refer to mobile voice service. Generally, the term is
synonymous with GSM. Similarly, this guide uses the term CellData, which is
synonymous with packet data.
Technical Support
Should you have any questions concerning this product, or if you desire to contact DiV itas
Networks for any reason, please contact DiVitas Service and Support at:
(650) 625-1900 or support@divitas.com
.
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DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
Contents
About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
DiVitas Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Installing the DiVitas Client – Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Logging Into the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Changing Your DiVitas Client Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
DiVitas Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Accessing Help or Version Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Locking the Keypad When the DiVitas Client Is Active . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Minimizing the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Exiting the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Presence Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Changing Your Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Changing Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the DiVitas Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Accessing the DiVitas Dialer Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Enabling the Loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Managing Multiple Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Toggling a Call Between the Handset and an IP Desk Phone . . . . . . . . . . . . . . . . . . . . . . . 35
Star Codes for Common Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Setting Up a 3-Way Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
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Participating In a Scheduled Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Displaying the DiVitas Contacts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Searching the DiVitas Directory and Adding DiVitas Contacts . . . . . . . . . . . . . . . . . . . . . . 44
Locating a Contact via Quick Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Filtering the Contacts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Calling or Sending a Message to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Disabling the Presence Indicator for a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Accessing the Call Log Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Dialing a Logged Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Deleting a Call from the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Where Calls Are Logged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Adding a Network Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Sending a Message to a Network Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Viewing and Replying to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Managing Multiple Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Deleting a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Accessing Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Voicemail Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Playing Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Saving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Settings Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Upgrading the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Verifying Proper Firmware Prior to Installing Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Alternative Client Installation Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Upgrading the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Adding a Shortcut to the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Troubleshooting the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Uninstalling the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Voice-Only Voicemail Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Signing In to the DiVitas Server Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Voicemail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
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DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
Setting Up Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Checking Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
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DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
Getting Started
Battery status
Your presence
Call medium
Feature access
Recent calls
(WiFi or Cell)
status
GSM status
icons can be
highlighted to
display a tool tip
Installing the DiVitas Client – Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Logging Into the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Changing Your DiVitas Client Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
DiVitas Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Accessing Help or Version Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Locking the Keypad When the DiVitas Client Is Active . . . . . . . . . . . . . . . . . . . . . . . . . 18
Minimizing the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Exiting the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
The DiVitas Client extends your corporate PBX to your handset and reduces cellular
costs. The DiVitas Client provides continuous connectivity by automatically detect ing and
selecting the optimal network (WiFi or cellular) over which to route calls.
Figure 1. DiVitas Client Home Screen
Most screen examples in this guide show the Nokia E61i. On some other
supported Nokia E Series handset models, the DiVitas Client dialer and other
DiVitas Client screens appear narrower. On any model, the background color or
skin might be different. However, the DiVitas Client features work as described in
this guide.
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
9
Installing the DiVitas Client – Overview
Getting Started
Installing the DiVitas Client – Overview
Generally, your system administrator will install and configure the DiVitas Client for you.
You can verify whether the DiVitas Client has been installed by trying to launch the client.
■ If the DiVit as Home screen, privacy and billable events notices, or the Enter p assword
dialog appears when you launch the DiVitas Client, this means your account is
already set up, and you can proceed to “Changing Your DiVitas Client Password” on
page 13.
■ If the Nokia disclaimer appears or a screen of DiVitas Client configuration settings
appears (extension number , password, server IP, and mobile number), this means the
application has been installed, but you will need to enter values for these settings
before you can sign in. (See “Entering DiVitas Client Configuration Settings” on
page 73 for more information.)
■ If neither of the above scenarios applies, you may need to install the application on
your handset. The section below offers the simplest method for installing the DiVitas
application. An alternative method appears later in this document.
Installing the DiVitas Client onto the Handset
For a list of supported handset models, please refer to the following URL:
http://www.divitas.com/Product-sup-devices.html
Before installing the DiVitas Client, make sure the Nokia device is running the
correct firware version. (See “Verifying Proper Firmware Prior to Installing Client”
on page 69 for more information.)
Download of a DiVitas Client image during installation or upgrade over a CellData
(packet data) connection can take a long time. If possible, use a WiFi connection
instead. If you do use CellData, leave the handset stationary if possible. Moving
the handset during the download can cause the download to fail, in which case
you will need to start the installation or upgrade process again.
To install and set up the DiVitas Client:
1 On the handset, open the email or SMS message sent by the DiVitas Server.
Contact your system administrator if you do not receive this message.
2 Two links appear within the SMS message – one link connects to the internal IP
address (or FQDN) of the file server, while the other link connects to the external IP
address (or FQDN) of this same server.
10
● If you are inside the firewall, click on the internal link.
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
Installing the DiVitas Client – Overview
Getting Started
● If you are outside the firewall (CellData), click on the external link.
Talk to your system administrator if you are not certain which of the two links you
should select.
3 Follow the instructions on the screen.
Details:
■ If the above installation method is unsuccessful, please refer to “Alternative Client
Installation Method” on page 70.
■ If the handset does not already have “access points” configured (connections for
CellData and WiFi), they will need to be added before you can fully use the DiVitas
Client. See the Nokia guide that came with your handset or refer to the Nokia web site
for information on adding “access points.”
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
11
Logging Into the DiVitas Client
Getting Started
Logging Into the DiVitas Client
By default, after it is installed, the DiVitas Client automatically starts when you power on
or reboot your handset.
If you or the server administrator have already configured your client settings and left the
Save password option enabled, you do not need to enter any information to log in. You
are automatically logged into the server after the client starts.
If the Enter password prompt appears:
1 Type your DiVitas password.
2 Press the left selection key to select Login.
Figure 2. DiVitas Sign-in
If some notices appear before the Enter password prompt appears, select OK after
reading each notice. If prompted to select whether to re-display a notice the next time yo u
start the client, select Yes or No. (Press the selection key directly under an option to
select that option.)
Starting the DiVitas Client if it Does Not Automatically Start
If the DiVitas Client does not start automatically:
1 Press the Menu key.
2 Scroll to the Office folder. (For some phone models, the DiVitas Client may be
installed in a second Office folder installed.)
3 Press the Navi™ scroll key to open the folder.
(You also can press the left selection key to select Options, then select Open.)
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DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
4 Scroll to the DiVitas icon:
5 Press the Navi scroll key or select Options > Open to start the DiVitas Client.
The DiVitas Client contacts the DiVitas Server to verify your device and user account
information.
If the Nokia disclaimer or a screen of fields for DiVitas Client settings (extension
number, password, server IP address, and mobile number) appears instead of the
Enter password dialog, you will need to enter these settings before you can log in.
See “Entering DiVitas Client Configuration Settings” on page 73
Changing Your DiVitas Client Password
Your DiVitas Server administrator assigns your DiVitas password when configuring your
DiVitas account. You can change this password.
Changing Your DiVitas Client Password
Getting Started
.
If you change the password during an active call, the call will be dropped.
To change your DiVitas password:
1 While on the DiV it as Home screen, press the lef t selection key to select Options, then
select Change password.
A screen with blank password fields appears.
2 In the Current Password field, enter your current password.
3 In the New Password and Confirm New Password fields, enter your new password.
The password can be an alphanumeric string (4 - 8 characters), with no blanks.
4 Press the left selection key to select Change.
A message informs you that your password was changed successfully. Then, the
Enter password dialog appears, prompting you to log in with the new password.
5 Enter your new password and press the left selection key to select Login.
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
13
DiVitas Home Screen
Getting Started
DiVitas Home Screen
The DiVitas Client’s Home Screen is displayed after you log into the DiVitas Server.
Refer to Figure 1 on page 9 for the locations of the following areas on the Home screen.
GSM / Battery Status
The top row of the DiVitas Home Screen shows the following information:
■ GSM signal availability
■ Connection status
■ Battery power level
Presence Status
The presence status section of the DiVita s Home screen shows the following information:
■ Your presence (voice and text availability) – The following icons indicate your selected
reachability by voice or text messaging:
Figure 3. Presence Options
The presence icon appears next to your name, both on your handset and on the
handsets of other DiVitas users. For example, if you are unavailable for voice but
available for text, the following icon appears next to your name:
■ Your extension number and name – This is the DiVitas extension with which you
logged in, and the user name that is associated with your extension on the DiVitas
Server.
■ Your status message – The same message appears under your name both on your
handset and on the handsets of other DiVitas users.
14
For more information about your DiVitas presence and status messages, see “Presence”
on page 21.
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
Call Medium
The call medium icon indicates the medium (WiFI or cell) available for new calls.
Table 1. Call Medium
Indicator Description
New calls you place through the DiVitas dialer will go over WiFi.
New calls you place through the DiVitas dialer will go over cellular voice (GSM).
Locking Calls to a Specific Network
A key benefit of the DiVitas Client is that it will automatically locate the strongest network
(i.e. WiFi or cellular) and route calls over that network. However, in some environments,
(such as an area that has spotty WiFi and poor cellular coverage), users may want to lock
calls to one network or the other . Simply select Options > Lock calls to, and then select
either WiFi or Cell. (Note that the default setting is Auto.)
DiVitas Home Screen
Getting Started
When this feature is enabled, it will prevent calls from roaming to the stronger network.
Instead of roaming to cellular when the user walks out of WiFi range during an active call,
the user will hear RTP-loss music, and if the user has not returned to an area with
adequate WiFi coverage within two minutes, the call will be dropped. If, however , the user
locks calls to cell and comes within range of WiFi, calls will stay connected on cell.
Feature Access Icons
Table 2 lists the feature access icons. By selecting the icon from the DiVit as home screen,
a tool tip appears.
Table 2. Feature Access Icons
Icon Description
Provides access to the DiVitas Call Log screens. Separate screens are provided for
missed calls, outgoing calls, and incoming (or received) calls.
The number displayed at the upper right corner of the icon indicates the number of new
missed calls. If the number of missed calls exceeds 10, the number will be replaced with
a “+” sign. If no number is displayed, you do not have any new missed calls.
(For more information, see “Using the Call Log” on page 49
.)
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DiVitas Home Screen
Getting Started
Table 2. Feature Access Icons (continued)
Icon Description
Provides access to the DiVitas Messaging screen.
From the Messaging screen, you can have text conversations with other DiVitas users.
The number displayed at the upper right corn er of the icon indicates new text me ssages.
If the number of new text messages exceeds 10, the number will be replaced with a “+”
sign. If no number is displayed, you do not have any new text messages.
(For more information, see “Instant Messaging” on pag e53
.)
Provides access to your DiVitas voicemail box.
From the Voicemail screen, you can download and play voicemails, as well as return
calls.
The number displayed at the upper right corner of the icon indicates new voicemails. If
the number of new voicemails exceeds 10, the number will be replaced with a “+” sign. If
no number is displayed, you do not have any new voicemails.
(For more information, see “Accessing Voicemail” on page 59
.)
Provides access to the DiVitas Client view of your Contacts list.
From the DiVitas Contacts screen, you can view presence availability for other DiVitas
users. Y ou can also send text messages to other DiVitas users and place calls to DiV it as
users and non-DiVitas contacts.
(For more information, see “Contacts” on page 43
.)
To navigate to a feature:
1 Scroll to the feature icon to select it.
2 Do one of the following:
Recent Calls
This section of the DiVitas Home screen lists the most recent call activity. All call types
(dialed, received, and missed) are included.
The caller ID and the time of the most recent call also are shown, and for call log entries
from other DiVitas users, the caller’s voice and text availability is shown.
● Press the Navi scroll key.
● With the feature access icon selected (highlighted), select the menu option to
display the screen:
◆ Options > Missed call log
◆ Options > Message list
◆ Options > Voice mail list
◆ Options > Contacts
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For multiple calls to or from the same number, only the most recent call is shown. To see
the individual calls, navigate to the Call Log Screens. (See “Using the Call Log” on
page 49.)
Icons appear next to the call entry to indicate whether the most recent call was received,
sent, or missed. These icons are shown in Table 3 below.
Table 3. Call Log Icons
Indicator Description
Indicates a received call. The call was answered in the DiVitas Client on the handset.
Indicates an outgoing call. The call was initiated from your DiVitas Client extension on
the handset.
Indicates a missed call. The call either was not answered or was answered by your
voicemail.
Accessing Help or Version Information
Getting Started
You can return a call by selecting the call log entry, then either pressing the Call key or
selecting Options > Call.
If the caller is another DiVitas user, you also can send a text message by selecting the
call log entry, then selecting Options > Send message.
Accessing Help or Version Information
The DiVitas Client has online help, which you can access when the client is active. To
access the help:
1 From almost any of the DiVitas screens, press the left selection key to display the
Options menu.
2 Select Help.
To display information about the DiVitas Client version that is running on the handset:
1 From the DiVitas Home screen, press the left selection key to display the Options
menu.
2 Select About.
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Locking the Keypad When the DiVitas Client Is Active
Getting Started
Locking the Keypad When the DiVitas Client Is Active
If you need to lock the handset’s keypad but you want the DiVitas Client to be able to
receive calls while the keypad is locked, you can do so from within the client.
You can answer calls even when the keypad is locked. In this case, the keypad is
automatically re-locked after the call is ended.
Non-slider Models
To lock the keypad on Nokia models that do not have a sliding face (e.g. E71, E90) while
the DiVitas Client is active by doing the following:
1 From almost any DiVitas screen except the Contact screen and the Settings screen,
select Options > Lock keypad.
To unlock the keypad:
1 Press the left selection key (Unlock).
2 Press the function key.
Slider Models
Some models have a sliding face (e.g. E66, N95). These models do not have a Lock
keypad menu option. Instead, to lock the keypad, simply close the slider and select the
Yes soft key to confirm
If you are on a call when you close the keypad, the call is ended. This is true for
calls on the DiVitas Client dialer and for calls on the handset’s native dialer.
To unlock the keypad, open the slider and then select the OK soft key to confirm.
1
.
Minimizing the DiVitas Client
To minimize the DiVitas Client, press the End key when you are not on a call.
Caution! When you are on a call, the function of the End key is to hang up
the call.
1. This confirmation message does not appear on the E66 handset.
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To re-display the DiVitas Client again:
1 Press and hold the Menu key to display the list of applications that are running on the
handset.
2 Select the DiVitas icon
1
3 Press the Navi scroll key.
Exiting the DiVitas Client
To exit the DiVitas Client:
1 From the DiVitas Home screen, select Options > Exit.
A confirmation message is displayed.
2 Confirm or cancel the exit:
Exiting the DiVitas Client
Getting Started
.
● To exit, press the left selection key to select Yes.
● To cancel the exit, press the right selection key to select No.
It might take a few seconds for the exit to be completed. You will still be able to place calls
through the mobile number, but you will no longer be able to place or receive calls
through the DiVitas Client without re-launching the application.
1. If you need to minimize the DiVitas Client during an active call, follow this same procedure but select the Standby icon.
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Exiting the DiVitas Client
Getting Started
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Presence
Presence Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Changing Your Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Changing Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Your availability to be contacted through the DiVitas Client is managed by your presence.
Every DiVitas user has the following types of presence:
■ Voice availability – Controls whether calls to your extension ring your handset or go
directly to voicemail
■ Text availability – Controls whether new instant messages (IMs) appear briefly in a
popup window in the client when they are sent
The first time you sign in to the DiVitas Server, both types of presence are enabled by
default. You can individually disable or re-enable each type of presence.
Presence Indicators
Presence information is indicated in the DiVitas Client with icons and with your status
message. Presence information enables DiVitas users to assess the availability of one
another, as well as preferred communication mode (i.e. voice or text).
Presence icons are shown below in Table 4. These icons (and status messages) appear
on your handset in the status area at the uppe r left of the DiVitas Client, near your name.
They also appear on the handsets of other DiVitas users in the recent call list, contacts
list, and next to conversations in the Messaging screen.
Table 4. DiVitas Client Availability Icons
Presence Icon Description
Available for voice calls and text messages.
Available for voice calls only.
New text messages will not appear in pop-up windows but will instead be queued and
accessible from the Messaging screen.
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Changing Your Presence
Presence
Table 4. DiVitas Client Availability Icons (continued)
Presence Icon Description
Available for text messages only.
New text messages will briefly appear in a pop-up windows along with an auditory
notification. Calls to your extension will be fowarded to your DiVitas voicemail box.
Note that the Missed call icon does not get updated when calls are missed.
On a call.
Not available for voice calls or text messages.
into the DiVitas Server.
Calls to your extension will be sent to voicemail and text messages will not appear in
pop-up windows.
Operation request is still pending at the server.
Changing Your Presence
By default, the first time you sign into the DiVitas Server, you are available for both voice
and text.
To change your presence:
1 Display the Home screen, if not already disp layed. (From most other screens, you can
select Home.)
2 Display the presence options by doing either of the following:
This icon appears when you are not logged
22
● Scroll to the status area. This is the area that shows your extension and user
name. Press the Navi scroll key.
● Scroll to the status area and select Options > Change presence.
The following menu is displayed.
DiVitas Client User Guide for Nokia E and N Series Phones, v2.7
Figure 4. Presence Menu
3 Select an option.
4 Press the Navi scroll key or select OK.
Changing Status Messages
Your status message (personal message) is displayed on your handset in the status area
of the Home screen, and under your user name on other DiVitas users’ handsets.
Changing Status Messages
Presence
The DiVitas Client comes with the following status messages by default:
■ In the office
■ In a meeting
■ Out of the office
■ On vacation
The “In the office” message is displayed by default.
See “Changing the Text of a St atus Message” on page 24
customized status message.
Selecting Another Status Message
To select a different message:
1 On the DiVitas Home screen, scroll to the user status area. (See Figure 1 on page 9.)
2 Select Options > Personal message > Select message.
The status messages are displayed.
for details on creating your own
3 Scroll to the message you want to display and select OK.
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Changing Status Messages
Presence
Changing the Text of a Status Message
You can change the text of the currently-selected status message to create your own
customized message. However, the DiVitas Client supports only four messages, so in
order to create a customized message, you must overwrite an existing one. To do so:
1 On the DiVitas Home screen, scroll to the user status area. (See Figure 1 on page 9.)
2 Select Options > Personal message > Edit message.
An edit window appears, with the message highlighted for editing.
3 Edit the desired message text.
4 Select OK to save the changes or Cancel to cancel them.
The status message is changed.
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Using the DiVitas Dialer
Accessing the DiVitas Dialer Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Enabling the Loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Managing Multiple Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Toggling a Call Between the Handset and an IP Desk Phone . . . . . . . . . . . . . . . . . . . 35
Star Codes for Common Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
The DiVitas dialer enables you to make and answer calls. You can make and receive calls
to and from DiVitas extensions and non-DiVitas numbers.
Accessing the DiVitas Dialer Screen
The DiVitas Dialer screen is displayed automatically when you dial or answer a call. You
also can access the DiVitas Dialer screen from other feature screens (except the Home
screen) by scrolling to the following tab:
Making a Call
You can place a call from almost any screen that displays DiVitas contacts: Contacts
screen, Messaging screen, Voicemail screen, Call Log screen, or Recent Call List.
The call medium icon indicates the medium, or connection type, that the DiV itas Client will
use for the call (see Table 5 on page 26).
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Making a Call
Using the DiVitas Dialer
When a call is active, a call connection icon indicates the type of connection being used
for the call:
Table 5. Call Connection
Indicator Description
The call is on WiFi and is being managed by the DiVitas Server.
The call is on cellular and is being managed by the DiVitas Server.
The call is on cellular but is not being managed by the DiVitas Server.
In the following example, a call is on WiFi and is being managed by the DiVitas Server.
Figure 5. DiVitas Dialer screen with an Active Call on WiFi
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Dial by Typing the Phone Number
1 Go to the DiVitas Home screen or DiVitas Dialer screen.
2 Use the keypad to type the number.
3 Press the green Call key.
Alternatively, you press the left selection key to select Options > Call:
● From business number – This option places the call through the DiVitas Server.
● From mobile number – This option bypasses the server and places the call
directly through your mobile carrier.
If you use the Call > From mobile number option to dial another DiVitas user, you
must enter the complete phone number. Entering only the extension will not work
because you are dialing outside of the PBX.
Making a Call
Using the DiVitas Dialer
If you are already on a call when you dial the phone number for a new call, the
person with whom you are already on a call will hear the tones as you dial. To
avoid this, place the first call on hold before dialing the number for the second call.
Dial by Selecting a Contact
1 Access the DiVitas Contacts list. (See “Displaying the DiVitas Contacts List” on
page 43.)
2 Select the contact.
3 Select Options > Call > From business number OR From mobile number.
● If the contact has only one phone number, the DiVitas Client dials the number.
● If the contact has more than one number, the numbers are listed so that you can
choose one. Scroll to the number you want to call, then press the left selection key
to select OK.
Dial from the Messaging Screen
If you have a text conversation on the Messaging screen with the person you want to call:
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