1. Change history ............................................................................................................................................................................... 3
5. Care and maintenance ................................................................................................................................................................ 7
6. Battery information ..................................................................................................................................................................... 8
8. Service devices .............................................................................................................................................................................10
The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to
carry out service to NOKIA products. This Service Manual is to be used only by authorized NOKIA
service suppliers, and the content of it is confidential. Please note that NOKIA provides also other
guidance documents (e.g. Service Bulletins) for service suppliers, follow these regularly and
comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may
exist. If you find any errors or if you have further suggestions, please notify NOKIA using the
address below:
CMO Operation & Logistics
Training and Vendor Development
Multimedia Creation & Support
mailto:Service.Manuals@nokia.com
Please keep in mind also that this documentation is continuously being updated and modified,
so watch always out for the newest version.
Reproduction, transfer, distribution or storage of part or all of the contents in this document in
any form without the prior written permission of Nokia is prohibited.
Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of
Nokia Corporation. Other product and company names mentioned herein may be trademarks or
tradenames of their respective owners.
Nokia operates a policy of continuous development. Nokia reserves the right to make changes
and improvements to any of the products described in this document without prior notice.
Under no circumstances shall Nokia be responsible for any loss of data or income or any special,
incidental, consequential or indirect damages howsoever caused.
The contents of this document are provided “as is”. Except as required by applicable law, no
warranties of any kind, either express or implied, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose, are made in relation to the
accuracy, reliability or contents of this document. Nokia reserves the right to revise this
document or withdraw it at any time without prior notice.
The availability of particular products may vary by region.
IMPORTANT
This document is intended for use by qualified service personnel only.
Please refer to the phone’s user guide for instructions relating to operation, care and
maintenance including important safety information. Note also the following:
3.1 Warnings
1. CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS,
EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE
DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF
ENERGY.
2. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
POTENTIALLY EXPLOSIVE ATMOSPHERES, EG PETROL STATIONS (SERVICE STATIONS), BLASTING
AREAS ETC.
3. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY
INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT
A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS.
OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
Service Manual Level 1&2
3.2 Cautions
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist
3. Use only approved components as specified in the parts list.
4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing
5. Ensure all cables and wires are repositioned correctly
Nokia requires that service points have sufficient ESD protection (against static
electricity) when servicing the phone.
Any product of which the covers are removed must be handled with ESD
protection. The SIM card can be replaced without ESD protection if the product
is otherwise ready for use.
To replace the covers ESD protection must be applied.
All electronic parts of the product are susceptible to ESD. Resistors, too, can be
damaged by static electricity discharge.
All ESD sensitive parts must be packed in metallized protective bags during
shipping and handling outside any ESD Protected Area (EPA).
Every repair action involving opening the product or handling the product
components must be done under ESD protection.
ESD protected spare part packages MUST NOT be opened/closed out of an ESD
Protected Area.
For more information and local requirements about ESD protection and ESD
Protected Area, contact your local Nokia After Market Services representative.
This product is of superior design and craftsmanship and should be treated with care. The
suggestions below will help you to fulfil any warranty obligations and to enjoy this product for
many years.
Keep the phone and all its parts and accessories out of the reach of small children.
Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can
contain minerals that will corrode electronic circuits.
Do not use or store the phone in dusty, dirty areas. Its moving parts can be
damaged.
Do not store the phone in hot areas. High temperatures can shorten the life of
electronic devices, damage batteries, and warp or melt certain plastics.
Do not store the phone in cold areas. When it warms up (to its normal temperature),
moisture can form inside, which may damage electronic circuit boards.
Do not drop, knock or shake the phone. Rough handling can break internal circuit
boards.
Service Manual Level 1&2
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the
phone.
Do not paint the phone. Paint can clog the moving parts and prevent proper
operation.
Use only the supplied or an approved replacement antenna. Unauthorised antennas,
modifications or attachments could damage the phone and may violate regulations
governing radio devices.
All of the above suggestions apply equally to the product, battery, charger or any accessory.
Note: A new battery’s full performance is achieved only after two or three complete charge and
discharge cycles! The battery can be charged and discharged hundreds of times but it will
eventually wear out.
When the operating time (talk-time and standby time) is noticeably shorter than normal, it is
time to buy a new battery. Use only batteries approved by the phone manufacturer and
recharge the battery only with the chargers approved by the manufacturer.
Unplug the charger when not in use. Do not leave the battery connected to a charger for longer
than a week, since overcharging may shorten its lifetime.
If left unused a fully charged battery will discharge itself over time Temperature extremes can
affect the ability of your battery to charge.
For good operation times with Ni-Cd/NiMh batteries, discharge the battery from time to time by
leaving the product switched on until it turns itself off (or by using the battery discharge facility
of any approved accessory available for the product).
Do not attempt to discharge the battery by any other means Use the battery only for its
intended purpose.
Never use any charger or battery which is damaged.
Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object
(coin, clip or pen) causes direct connection of the + and - terminals of the battery (metal strips
on the battery) for example when you carry a spare battery in your pocket or purse.
Shortcircuiting the terminals may damage the battery or the connecting object.
Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions,
will reduce the capacity and lifetime of the battery. Always try to keep the battery between 15°C
and 25°C (59°F and 77°F).
A phone with a hot or cold battery may temporarily not work, even when the battery is fully
charged. Batteries’ performance is particularly limited in temperatures well below freezing.
Do not dispose batteries in a fire! Dispose of batteries according to local regulations (e.g.
recycling).
NMP standard toolkit (v2)
For more information, refer to the
Service Bulletin (SB-011) on NOKIA
Online. Supplier or manufacturer
contacts for tool re-order can be
found in “Recommended service
equipment” document on NOKIA
Online.
To use the FLS-5 Flash Dongle, follow the user guide inside the sales package.
Please check always for the latest version of flash software, wich is available on Nokia Online.
with the SRT-6 as shown. The QWERTY PRTD cannot
be reused. Discard it.
Service Manual Level 1&2
8) Unscrew the two TORX+ size 4 screws in the order
shown. Discard the screws.
9) To release the B-COVER close the slide and insert
10) First release the clips around the camera button.
the SRT-6 between the hinge assembly and the BCOVER. While detaching the B-cover, be careful not
to touch the engine board.
11) Then release the clips around the volume key. 12) Carefully slide the phone open. Use the SRT-6 to
release the remaining clips holding the B-COVER.
Remember not to touch the engine board.
13) Carefully lift up the B-COVER to gain access to
the MAIN FPC and the QWERTY FPC connectors.
Service Manual Level 1&2
14) Open QWERTY FPC and the main FPC connector
from the engine board with the SS-93. While
opening the connectors, be careful not to damage
the connectors - or any nearby components.
15) The B-COVER with the engine board can now be
16) Open the AV FPC ASSY connector with the SS-93.
separated.
17) Lift the AV FPC ASSY carefully up and pull it out. 18) Use the SS-93 to carefully release two clips
holding the engine board.
fixed to the HEAT SINK ASSY adhesive using the SS-
93. The READER FPC cannot be reused.
Service Manual Level 1&2
26) Use SS-93 again to detach the HEAT SINK ASSY
adhesive. Do not use it again. The HEAT SINK ASSY
adhesive has to be renewed also.
27) Use the dental tool to remove the two SCREW
CAPS. Be aware of the sharp point of the dental tool!
Be careful not to injure yourself!
29) Start releasing the A-cover assembly with the
SRT-6 as shown.
28) Unscrew the two Torx+ size 4 screws in the
order shown. Do not use them again. Discard them.
30) Carefully lift up the assembly to gain access to
the A-COVER ASSY connector. Use the SS-93 to open
the connector. Be careful not to damage the
connector or any nearby components!
31) The A-COVER can now be separated. 32) Once the A-Cover is removed, check that all the
four A-BEZEL GROUND CLIPS are still mounted in its
place.
33) Protect the LCD with protective film. 34) Use the SS-93 to carefully lift up the LCD. Be
careful not to bend the display while loosening the
LCD adhesive!
35) Use the SS-93 to unlock the locking mechanism
of the LCD connector. Then carefully remove the LCD.
36) Remove the LCD adhesive with the SS-93.
Discard the adhesive. It cannot be used again.
7) Tighten these two M1.4x3.6 TORX PLUS 4IP
screws to the torque of 14 Ncm in the order shown.
Service Manual Level 1&2
8) Tighten this M1.4x2.5 TORX PLUS-4IP screw to the
torque of 8 Ncm.
9) Insert the USIM CARD TRAY. 10) Make sure the battery cover is assembled
correctly. First attach thehooks on the
Camera/Volume key side. Then close the LOCK KEY
side.
2. If 3 touches were successfully detected, you will see this screen.
If you feel you did not press the “+” points correctly, select “Cancel” to start over.
The calibration data is not written to the phone memory until you press “Next”
3.
Select “Next” to finalize the recalibration, then Close the next box
You can perform this recalibration again if needed.
To ensure the calibration data is written properly to memory, you must change the phone to RFInactive mode.
4. Switch the phone to RF-Inactive, and wait until the phone boots to the home screen.
5. Verify that the touch panel is working correctly.
a
Start the Menu > Applications > Drawing
Verify that the Send and End keys are working properly
application, and check that lines are drawn
as expected, and that they follow the tip of the SS-93/stylus. Check also that lines can
be drawn to the edges (within 1-2mm) of the screen.
When touching the points on the phone UI, there is a 30 second timeout. If this expires without
receiving 3 points, the procedure will abort.
Simply press “Retry” to start again.
If the phone connection to Phoenix is disrupted (e.g. cable is disconnected), the recalibration
will stop.
Make sure the connections are correct, and restart the calibration procedure.
For verification failure issues:
Service Manual Level 1&2
Send/End keys not working
Touch panel is not working
Drawn lines are not following the tip of the SS-93/stylus
There are large “dead” areas where lines cannot be drawn
Restart Phoenix and retry the calibration again.
If verification continues to fail, contact your next level of support.