Nokia RM178, RM106, RM199, 6136 Service manual

CMO Service Operations Training and Vendor Development Multimedia Creation & Support

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CONFIDENTIAL

SERVICE MANUAL

Level 1&2

Approved 4.0

MGR

15.Dec.2006

RM-178

RM-106 / RM-199

Transceiver characteristics:

Band: Quad-band phone for GSM/EDGE 850/900/1800/1900MHz

Camera: Integrated 1.3-megapixel camera (resolution 1280 x 1024

pixels) with dedicated camera button, and 8x smooth zoom

Display:

-Main: active TFT 1.8” display supports up to 262,144 colors

(128 x 160 pixels)

- External mini: 1.4” CSTN screen supports up to 65,536 colors

(96 x 65 pixels)

Bluetooth (6125/RM-178 only)

WLAN (6136/RM-106 RM-199 only)

IRDA

FM radio

Connector: Pop-Port™ Connector

Memory Card: MicroSD

Transceiver with BL-4c 820mAh Li-Ion battery pack

Talk time Standby Note

up to 5h up to 11days

Environmental characteristics:

• Lead-free soldered

Depends on network

parameters

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CMO Service Operations Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

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TABLE OF CONTENTS

10.

11.

12.

13.

INTRODUCTION 3

GENERAL REPAIR INFORMATION 4

PATHFINDER FOR WORKSHOP STAFF 5

EXPLODED VIEW AND COMPONENT DISPOSAL 6

SPARE PARTS OVERVIEW 7

SPARE PARTS LIST 8

SERVICE TOOLS 9

SW-UPDATE 11

UPPER BLOCK DISASSEMBLY 12

UPPER BLOCK ASSEMBLY 18

LOWER BLOCK DISASSEMBLY 24

LOWER BLOCK ASSEMBLY 30

LEGEND FOR QUICK TROUBLE SHOOTER 36

Page

14.

15.

16.

17.

18.

19.

QUICK TROUBLE SHOOTER PART 1 37

QUICK TROUBLE SHOOTER PART 2 38

QUICK TROUBLE SHOOTER PART 3 39

QUICK TROUBLE SHOOTER PART 4 40

GONOGO TEST 41

BATTERY TEST 42

CHANGE HISTORY

Status Version No. Date Comments

Draft 0.1 16.Jan.2006 Initial draft

Approved 1.0 5.Apr.2006 Approval

Approved 2.0 6.Apr.2006 SS-84 added to tools chapter

Approved 3.0 9.Aug.2006 6136 RM-199 and (RM-106 US variant) added

Approved 4.0 15.Dec.2006 Exploded view and Spare Parts overview updated

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CMO Service Operations Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

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INTRODUCTION1.

The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to carry out service to NOKIA products. This Service Manual is to be used only by authorized NOKIA service suppliers, and the content of it is confidential. Please note that NOKIA provides also other guidance documents (e.g. Service Bulletins) for service suppliers, follow these regularly and comply with the given instructions.

While every endeavor has been made to ensure the accuracy of this document, some errors may exist. If you find any errors or if you have further suggestions, please notify NOKIA using the address below: mailto:cc-ts-rc.documentation@nokia.com

Please keep in mind also that this documentation is continuously being updated and modified, so watch always out for the newest version.

Warnings and Cautions

Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including important safety information. Note also the following:

Warnings:

CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS

1. AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE

2. ATMOSPHERES, EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH

3. THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

Cautions:

1. Servicing and alignment must be undertaken by qualified personnel only.

2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.

3. Use only approved components as specified in the parts list.

4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.

5. Ensure all cables and wires are repositioned correctly.

Electrostatic discharge can easily damage the sensitive components of electronic products. Therefore every Service Supplier has to take care of all precautions, which are mentioned in the service level related “Service Partner Requirements”, available on NOKIA Online. Also see ESD Protection Requirements in this Service Manual.

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GENERAL REPAIR INFORMATION2.

In this section the technician will get some general hints how to carry out repairs:

To familiarize oneself with NOKIA product read the tutorials or user guide on www.nokia.com -->Support-->

• Phones, by selecting the Phone Model. Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and con-

• necting your wristband. Use gloves to avoid corrosion and fingerprints.

• Protect windows and displays with a film to avoid dust and scratches.

• When cleaning the LCD Module any lint-free cloth can be used (e.g. Micro-Fibre cloth).

• When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a glass

• fiber pencil because it scratches the surface and will lead later on to corrosion. Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they are

• not soldered. When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency

• leakage can have an influence on the device. Always use original NOKIA spare parts.

• Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered connec-

• tors or switches) and resolder them if necessary (Level 2 only). Remove redundant soldering flux after repair.

• Meet the torque requirements when assembling the unit (see also the document “torques for transceiver as-

• sembly” on NOKIA Partner Web Site/NOKIA Online). Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains

• about charger function, please test the phone with your own charger to be sure if phone or charger causes the malfunction. A SIM card is needed for all GoNoGo tests.

• When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the ap-

• propriate part code from the assembly, if needed. Please be aware that some malfunctions could be software related and solved by an update.

•

MGR

There are several documents available on NOL, which have to be followed:

•

• First, take care for the latest content pages of Service Bulletins, which are always available for each folder on

• NOKIA Online. This is also important to recognize, if existing documents have become invalid.

• The service level indicator at the bottom of each document tells the appropriate destination.

•

Downloads > Support Library >

1. Instructions

2. General Service Bulletins

3. Product related documents

4. Spare Part Service Bulletins

5. Service Tools Service Bulletins

6. Common Software Service Bulletins etc,…

Use General SB-217 as a reference or overview.

Please also check NOKIA Online (NOL) for latest news and files on a regular basis.

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PATHFINDER FOR WORKSHOP STAFF3.

This is the NOL page (NOKIA Online) which is currently available in Europa, Middle East and Africa only!

In addition to the information in this Service Manual, there are several instructions and information, which have to be followed. Main documentation database is NOKIA Online with the purpose of serving different multimedia content, like video clips or interactive tutorials.

It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as required (see “Latest files in Support Library”). Every new information has to be processed and implemented as soon as possible. When logged into NOL you can also find needed information in different folder like:

Support Library Phones

Service Manuals Service Bulletins Software Repair Information

Level 1&2 e-learning (former NOKIA CarePoint) on NOKIA Online

Former NOKIA CarePoint content, such as

Online Troubleshooting

• Product information

• Videos – Disassembly/Assembly

•

can be found on

NOKIA Online

Care Services

Training

Phone Models

Level 1&2 e-learning courses offer a quick overview of the NOKIA phone and support for how to repair and use the phone:

Overview & Guides

Basic information about the phone,

features and technologies

To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix packages or Service Manuals only once and distribute it internally for further use.

Disassembly & Assembly

Instructions how to disassemble and

assemble the phone

Troubleshooting

Step-by-step instructions on how to locate and repair the most common

problems with the phone

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CMO Service Operations Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

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EXPLODED VIEW AND COMPONENT DISPOSAL4.

Recommendation for the ecologically friendly disposal of components. Colorized components show the different categories. See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on NOL.

MGR

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CMO Service Operations Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

SPARE PARTS OVERVIEW5.

Approved 4.0

MGR

15.Dec.2006

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CMO Service Operations Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

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15.Dec.2006

SPARE PARTS LIST6.

Please exchange this page (placeholder) with latest corresponding Service Bulletins (spare parts, SWAP units and service tools) from NOL!

This will ensure, that you are using up-to-date order codes only.

Therefore Service Bulletins have to be checked from NOL on daily basis.

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CMO Service Operations Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

SERVICE TOOLS7.

FLS-4S incl. ACF-8, Driver and User Guide

Dongle and flash device incorporated into one package, developed specifically for POS use.

Approved 4.0

MGR

15.Dec.2006

ACF-8

Universal Power Supply is used to power FLS-4S.

Travel Charger AC-4

Small and lightweight charger for fast charging of your phone battery.

Internal Battery BL-4c

Inserted under the back cover, this Li-Ion 850 mAh battery provides power in a lightweight package.

Headset HS-23

Small and lightweight stereo headset with handsfree call handling, volume control, push to talk support, and comfortable earpieces for listening to the FM radio or music player.

SS-45

Camera removal tool.

CA-53

Service Cable to connect the PC with the Pop-Port™ connector.

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CMO Service Operations Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

SS-84 Display and Domesheet assembly jig.

RJ-84

Soldering Jig

Lead-free Solder Wire

Mandatory for lead-free products (Level 2 only).

Approved 4.0

MGR

15.Dec.2006

0772040 NMP Standard Toolkit (V2)

For more informations refer to the Service Bulletin (SB-011) on NOKIA Online.

Supplier or manufacturer contacts for tool re-order can be found in “Recommended service equipment” document on NOKIA Online.

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SW-UPDATE8.

Flash Concept – (Point of Sales)

To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please check always for the latest version of flash software, which is available on

NOKIA Online.

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UPPER BLOCK DISASSEMBLY9.

Approved 4.0

MGR

15.Dec.2006

1. Needed tools

3. Unlock the Battery Cover and remove it.

2. Cover the B-Upper Assembly window with protective lm.

4. The A-Cover Upper Bezel is glued down. Begin to release the adhesion with the SRT-6 as shown.

5. Open the unit.

6. Cover the LCD Window with protective lm.

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CMO Service Operations Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

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7. Complete the removal of the glued A-Cover Upper Bezel with the SS-93.

9. Unscrew the two screws in the order shown...

8. Ensure that no adhesive residue remains.

10. ... and remove them with tweezers.

11. Release the snaps of the B-Upper Assembly with the SRT-6.

12. Note the positions of the snaps.

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