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RH-18 RH-75
Transceiver Features
• Flashlight
• Alarm clock
• Phonebook with up to 50 names in internal
memory
• Distribution lists and (SMS) messaging
• Date and time screensavers
• Built-in alarm and reminders
• Stopwatch and countdown timer
• Full-size animated screensavers
• Two built-in games
• Conference call *
• Internal antenna
• Automatic keyguard lock
• Keyguard lock with security code
1101 only:
WAP 1.1, WAP push
*This feature is network and subscription-dependent. Please
check availability with your network operator.
Transceiver with BL-5C Li-ion 850mAh battery pack
Talk time Standby Note
Up to 2h-3h Up to 300h
MWy
Depends
on network
parameters
SERVICE MANUAL
Service Level 1&2
Copyright © Nokia Corporation. This material, including documentation and any related computer
programs, is protected by copyright controlled by Nokia Mobile Phones. All rights are reserved.
Copying, including reproducing, storing, adapting or translating, any or all of this material requires
the prior written consent of Nokia Mobile Phones. This material also contains confidential
information, which may not be disclosed to others without the prior written consent of Nokia
Mobile Phones.
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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TABLE OF CONTENT
Page
1. INTRODUCTION......................................................................................................................................3
2. GENERAL REPAIR INFORMATION ...................................................................................................4
3. PATHFINDER FOR WORKSHOP STAFF............................................................................................ 5
4. EXPLODED VIEW AND COMPONENT DISPOSAL.......................................................................... 6
5. SERVICE TOOLS......................................................................................................................................7
6. SW-UPDATE.............................................................................................................................................. 9
7. DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT)............10
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8. DOME SHEET EXCHANGE .................................................................................................................12
9. LEGEND FOR QUICK TROUBLE SHOOTER..................................................................................13
10. QUICK TROUBLE SHOOTER PART 1 .......................................................................................... 14
11. QUICK TROUBLE SHOOTER PART 2 .......................................................................................... 15
12. GONOGO TEST ..................................................................................................................................16
13. BATTERY TEST..................................................................................................................................16
14. FORWARDING OF REPAIRS TO SERVICE LEVEL 3 OR 4 SUPPLIERS...............................17
15. ESD PROTECTION REQUIREMENTS...........................................................................................18
CHANGE HISTORY
Status Version No. Date Comments
Draft 0.1 21.10.2003 Initial draft
Approved 1.0 03.11.2003 approval
Approved 2.0 16.06.2005 1101 added
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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1. INTRODUCTION
The purpose of this document is to help Nokia service levels 1 and 2 workshop technicians to carry out
service to Nokia 1100. This Service Manual is to be used only by authorized Nokia service partners, and the
content of it is confidential. Please note that Nokia provides also other guidance documents (e.g. Service
Bulletins) for service partners, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may exist.
If you find any errors or if you have further suggestions, please notify Nokia using the address below:
mailto:cc-ts-rc.documentation@nokia.com
Please keep in mind also that this documentation is continuously being updated and modified, so watch
always out for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance
including important safety information. Note also the following:
Warnings:
CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
1.
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS,
EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE
DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
2.
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY
3.
INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A
PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER
ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
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Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is
worn.
3. Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.
4. Use only approved components as specified in the parts list.
5. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and
alignment. Ensure all cables and wires are repositioned correctly.
6. All PC’s used with NMP Service Software for this produce must be bios and operating system
”Year 2000 Compliant”.
Electrostatic discharge can easily damage the sensitive components of electronic
products. Therefore every Service Supplier has to take care of all precautions, which are
mentioned in the service level related “Service Partner Requirements”, available on
Nokia Partner Web Site/NOL. Also see ESD Protection Requirements in this Service
Manual.
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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2. GENERAL REPAIR INFORMATION
IN THIS SECTION THE TECHNICIAN WILL GET SOME GENERAL HINTS HOW TO CARRY OUT REPAIRS:
o
To familiarize oneself with Nokia 1100 read the tutorials or user guide on
www.nokia.com -->Support--> Phones, by selecting the Phone Model.
o Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area
and connecting your wristband.
o Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a film to avoid dust and scratches.
o When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use
a glass fiber pencil because it scratches the surface and will lead later on to corrosion.
o Mechanical parts (except shielding lids), which didn’t repair the failure, can be reused, if they are not
soldered.
o When removing the shielding lids make sure to replace them with new ones, otherwise the high-
frequency leakage can have an influence on the device.
o Use always original Nokia spare parts.
o Check the soldering joints of the parts which are concerned regarding the indicated error
(e.g. soldered connectors or switches) and resolder them if necessary (Level 2 only).
o Remove redundant soldering flux after repair.
o Meet the torque requirements when assembling the unit (see also the document “torques for
transceiver assembly” on Nokia Partner Web Site).
o Always use your own equipment for testing where you are sure that it works. E.g. if the customer
complains about charger function, please test the phone with your own charger to be sure if phone or
charger causes the malfunction.
o When doing the Faultlogger entries, always note the Item code, which caused the malfunction. Also, fill
in the appropriate part code from the assembly, if needed.
o Please be aware that some malfunctions could be software related and solved by an update.
Please check Nokia Partner Web Site (PWS) or Nokia Online (NOL) for latest news and files on a
regular basis.
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Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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3. PATHFINDER FOR WORKSHOP STAFF
In addition to the information in this Service Manual, there are several instructions and information, which have to
be followed. Main documentation database is
contents, like video clips or interactive tutorials.
It is mandatory to watch for newest technical and organizational information on a daily basis to be
updated as required (see “Latest files in Support Library”). Every new information has to be
processed and implemented as soon as possible.
When logged into NOL you can also find needed information in different folder like:
Support Library
Phones
Level 1&2 e-learning (former Nokia CarePoint) on Nokia Online
Former Nokia CarePoint
content, such as
• Online Troubleshooting
• Product information
• Videos – Disassembly/Assembly
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Nokia Online with the purpose of serving different multimedia
Service Manuals
Service Bulletins
Software
Repair Information
can be found on
Nokia Online
MWy
Nokia Online
Care Services
Training
Phone Models
Level 1&2 e-learning courses offer a quick overview of the Nokia phone and support for how to
repair and use the phone:
Overview & Guides
Basic information about the
phone, features and
technologies
To reduce the server traffic it is recommended to download newest version of huge files like videos,
Phoenix packages or Service Manuals only once and distribute it internally for further use.
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
Disassembly & Assembly
Instructions how to
disassemble and assemble
the phone
Troubleshooting
Step-by-step instructions on
how to locate and repair the
most common problems with
the phone
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4. EXPLODED VIEW AND COMPONENT DISPOSAL
Recommendation for the ecologically friendly disposal of components. Colorized components show the different categories.
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Description: See corresponding ITEM/CIRCUIT REF of the SPL (Spare Parts List)
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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5. SERVICE TOOLS
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ACF-8
Universal Power Supply is used to power FLS-4S.
FLS-4S incl. Driver and User Guide
is a dongle and flash device incorporated into one package,
developed specifically for POS use.
XCS-1
Service Cable is used to connect FLS-4S to SF-10.
Internal Battery BL-5C
Inserted under the back cover, this Li-ion battery provides
power in a lightweight package.
Travel Charger ACP-8E/ACP-8X
Lightweight multi-voltage charger for charging your phone
battery.
Headset HDC-5
An easy and convenient handsfree solution with remote
control.
SF-10
POS Flash Adapter is used in POS (Point of Sales)
environment for software updating. It provides controlled
supply voltage and necessary connections between the
phone and the Flash Device. It substitutes for the phone’s
standard battery during the software update.
RJ-12
Soldering Jig (for Level 2 or higher service level supplier)
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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NMP code 0772040 Content
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Test pins
for POS Flash Adapter SF-10
Nokia opening tool SRT-6 Nokia No. 0770431
Tonichi torque driver Nokia No. 6901525
Wera bit T6 867/4TX 6x50
Wera bit T6 PLUS
Facom T5 driver SP.14032
Facom T6 driver SP.14033
Facom slot screwdriver AEF. 2x35.E
Wetec tweezers 22 SA-ESD
Wetec tweezers 13 SA-SMD ESD
Wetec tweezers PSF SA-ESD
Wetec ESD brush E1211
Wetec dental tool DEM83266/0
Hoya micro fibre cloth MX304
Dastex gloves S, M, XL
Artilux goggles AH166
Wera bit T5 867/4TX 5x50
®
867/4TX 6IP
Facom side cutter 416E
Wetec tweezers 7abb SA-ESD
Kaiser Fototechnik airbrush 6315
RS Components Scissors 323-5732
MWy
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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6. SW-UPDATE
To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please
check always the latest version of flash software, which is available on Nokia Partner Web Site
Flash Concept – (Point of Sales)
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It is very important to follow this insertion and
removal procedure otherwise the contact pins of
Flash Adapter will be damaged.
MWy
Note: the Battery Connector in comparison with
other products is located on the bottom side of the
phone. Before starting the flash process, be sure that
SIM Lid is closed. Insert the Flash Adapter SF-10 like a
battery, start at the Battery Connector side.
Now, push down the top side of the Phone, do not use
too much force.
When removing the Flash Adapter always start from
the top side.
Now, take away the unit.
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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7. DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT)
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If not already done protect Window with a film to
avoid dust and scratches.
Open A-Cover from bottom side on.
Press the Release Button before removing the Battery
Cover.
Use SRT-6 to unlock Keymat from A-Cover.
Now, Keymat can be taken away easily.
Take C-Cover from Engine Module.
Unscrew the six Torx Plus
assembly, the reverse order and a Torx Plus
with a torque of 21Ncm have to be used.
Unlock LCD snaps on both sides of the display.
®
size 6 screws. For
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
®
driver
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Remove LCD inclusive Lightguide.
Take Engine Module from D-Cover.
Use tweezers when removing the Speaker.
Lever out Shielding, beginning from the top side of the
unit.
If System Connector is tight in the D-Cover, SRT-6
should be used to loosen it.
Lever out Vibra Motor with tweezers.
Carefully push out Microphone from System Connector.
Moderate force is required for this action.
Remove Buzzer from its guidance. Do not damage the
spring contacts.
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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8. DOME SHEET EXCHANGE
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Use SRT-6 to loosen one corner of the Dome Sheet.
Take a new Dome Sheet from carrier film. Do not touch
the keydomes from adhesive side.
Tear off Dome Sheet in diagonal direction to avoid
remains of glue. Check pads for cleanness.
Use the guiding pin and the C-Cover’s edge as
reference point.
Carefully place Engine Module from topside on. Note
the guiding pin.
Carefully press-on the Dome sheet to the Engine
Module to avoid bubbles.
Before sinking the Engine Module, make sure that it is
also close to the same side of the shielding.
Finally check, if the holes of the Dome Sheet match
exactly to the ones in the Engine Module. Otherwise
change Dome Sheet again! Check Keyboard
functionality.
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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9. LEGEND FOR QUICK TROUBLE SHOOTER
This legend is valid for all parts of the Quick Trouble Shooter
Follow the steps until the problem is solved. If this doesn’t help, you are not authorized to go forward.
Only underlined components ( e.g.
I002) can be changed.
The start point of repair activities regarding the appeared fault symptoms.
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Follow the arrows step by step
Pads or contacts: Check optical and mechanical condition particularly
regarding to corrosion. Clean if necessary.
Measure component for electrical functionality and change, if needed.
(Level 2 only)
Pads or contacts: Check optical and mechanical condition particularly
regarding to corrosion. Clean with ESD brush only, if necessary.
No more actions possible send product to the appropriate service partner
with higher service level.
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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10. QUICK TROUBLE SHOOTER PART 1
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Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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11. QUICK TROUBLE SHOOTER PART 2
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Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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12. GONOGO TEST
After the optical check a GoNoGo test has to be carried out if the unit has been unscrewed to
guarantee the functionality of the phone.
Please refer to the actual information on Partner Web Site and Nokia Care Point. When using
delivered tester files, take care of the right setup according to the tester type and product type.
Please refer to “Recommended Service Equipment” on Nokia Partner Web Site.
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Mobile Phone Tester
13. BATTERY TEST
A battery tester lets you test the capacity of Nokia batteries.
Please refer to the actual information on Partner Web Site.
http://www.astratec.co.uk/
http://www.cadex.com/
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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14. FORWARDING OF REPAIRS TO SERVICE LEVEL 3 OR 4 SUPPLIERS
We recommend using the offered swap phone cartons.
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Always Protect the window with a protection film.
Add repair documentation e.g. filled-in service note
into the swap carton.
Put the unit under the stretch film.
Fold the swap carton as shown in Spare Parts SB-004.
There are two different sizes of swap cartons for common mobile phones.
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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15. ESD PROTECTION REQUIREMENTS
Please refer to the Partner Web Site document
Service Partner Requirements in folder General instructions.
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USE Conductive bags and boxes
USE ESD compatible service tools
USE Conductive wastebaskets
USE ESD gloves when handling PWBs/PCBs
USE Cleaning material without changing el. Characteristics
USE Grounded service equipment, i.e. soldering station
USE ESD clothes such as coat or frock
The video covers general issues concerning Electro-Static Discharge (ESD)
source: Nokia Care Point
NO Smoking
NO Drinking
NO Eating
NO Dust
NO Useless Items
NO Normal pressured air for
cleaning modules/displays
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
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